Extended Stay America Suites Orlando Southpark Commodity Cir

Checked in and checked out within 20 minutes. This place is disgusting, smells, and is soiled with stains throughout.

Please never stay here full of roaches, dangerous area, and the guests were very loud and sketchy cancelled my reservation right after I walked into the second room that I was going to be put in the first one was absolutely disgusting and saw roaches walking on the sofa

Had the worst experience first room we were set up on smell, disgusting and did not have a pull out bed as stated in the Reservation second room we were walked into the second room by the hotel manager, and as we walked in, there was roaches crawling on the sofa I requested an immediate cancellation and booked to a different hotel however, during the wait experienced a lot of hostility with guest a couple was verbally abusive to each other as I’m sitting in the lobby with my child. I will be and recommending that don’t book this hotel specially if traveling with children.

The front desk employee try to help us. The first room had a clogged toilet (with feces) and it was durty. The room have broken furniture. The common areas have dog hair in the carpet and cigarrete smell. We were moved to other room, it had a bad smell, broken furniture and the kitchen and bathroom was dirty and mold in the shower. We request a refund because we dont feel safe in the area. In the entrance were parked two bikes bloking the doors and was difficult to exit the place.

Exceptional

Nothing. I checked in and checked out less than 10 minutes later. The property felt more like a long-term residential complex than a hotel, with people leaving doors open, trash outside rooms, and shouting in the hallways. The room was also dirty upon arrival, and there was a strong smell of marijuana throughout the property. I chose to forfeit my money and stay elsewhere because I did not feel comfortable or safe staying there with my family.

Nothing This property was terrible. We went in and the first room didn’t have the pullout couch as booked. The second room had an ac that didn’t work and candy stuck to the sheets with roaches crawling. They informed us there was one more room available. When walking down the hallways it smelled like cigarette smoke and when we walked in once again there was roaches crawling everywhere. When talking to the girl at the front desk she just kind of shrugged and told us okay she understands and we have to go through booking.com to get a refund. We still haven’t received our refund because the property refuses to respond to booking.com

Price Zero food at "free" breakfas

Superb

HORRIBLE. Had bugs all over the place, stains, rust, holes, air conditioning did not work, wrong sized bed. Had to leave immediately. Requesting a refund as we speak.

The room wasn’t clean and I had to get my money back and search for another place to stay

The room wasn’t clean and I had to get my money back and search for another place to stay

Nothing at all There was no breakfast, there was mildew in the shower tub, walls in the bathroom and air vent. Hallway rugs with dogs shit.

The cost The front desk clerk was not very welcoming. Soon as I went to use the restroom, it was roaches climbing out of the toilet. Then another one coming from the tub. The tub was peeling and had rust. The countertop was burnt. A door was missing from the cabinet. We were told that it would be "grab and go" breakfast available, starting at 6. By 7, when we went to grab some breakfast, it was nothing but a nutragrain bar available. The coffee machine didn't work to even grab a cup of coffee. And the only option for sugar, was the sweet and low sweetener. And there also was a guy with a hoodie on when we arrived. Walking around like he was on the phone. That somehow ended up walking up and down the hallway of where our room was located.

The front desk clerk was not very welcoming. Soon as I went to use the restroom, it was roaches climbing out of the toilet. Then another one coming from the tub. The tub was peeling and had rust. The countertop was burnt. A door was missing from the cabinet. We were told that it would be "grab and go" breakfast available, starting at 6. By 7, when we went to grab some breakfast, it was nothing but a nutragrain bar available. The coffee machine didn't work to even grab a cup of coffee. And the only option for sugar, was the sweet and low sweetener. And there also was a guy with a hoodie on when we arrived. Walking around like he was on the phone. That somehow ended up walking up and down the hallway of where our room was located.

Nothing at all There was no breakfast, there was mildew in the shower tub, walls in the bathroom and air vent. Hallway rugs with dogs shit.

Hotel was what you’d expect, not runs down but not up to spec either. New mgmt was not too helpful although the staff was as helpful as ever.

Infested with German roaches do NOT STAY HERE

I am just happy here.

N/A The room had lots of bugs in the room and it was so bad the room had a bad smell in the room I couldn't stay in the room I had to go somewhere else and it cost me $75 dollars I didn't sleep in the room

P et friendly

The room had lots of bugs in the room and it was so bad the room had a bad smell in the room I couldn't stay in the room I had to go somewhere else and it cost me $75 dollars I didn't sleep in the room

They have roaches. I need my refund still!!

Bad

Nothing it was dirty I didn’t even stay I had to go somewhere else How bad they got roaches

Nothing it was dirty I didn’t even stay I had to go somewhere else How bad they got roaches

Nothing!!! The hotel was stink. They wouldn’t give us towels or rags saying they didn’t have any. There was roaches everywhere, even in the bed and was not accommodating at all.

Exceptional

Nothing!!! The hotel was stink. They wouldn’t give us towels or rags saying they didn’t have any. There was roaches everywhere, even in the bed and was not accommodating at all.

Exceptional

The Best in everything . Best personal and good Customer service

Poor

Room floor was dirty no breakfast or any utinsils in the room

Front desk lady nice. The rest no breakfast dirty room. I highly suggest do not go!!!!!

No side doors worked for my key card very inconvenient and toilet barely flushed. Housekeeping didn’t leave towels in the room so once again frequent trips to the front desk

Infested of cockroaches and had to left immediately , they havent reinbursed yet, i have pictures of the cockraches all over the room, kitchen and bathroom

The room was dirty, and the bathtub was peeling and filthy. There were bugs and bedbugs all over the room. There was no staff on duty at night to assist. I requested fresh towels, but they were never delivered. The breakfast consisted of absolutely nothing.

I’ve never seen a hotel like this. I was visiting from out of state and assume this type of accommodation must be acceptable in Orlando. This hotel honestly should be shut down.

I proceed to the room and I noticed that there shower bath was really impact conditions and not properly clean. The bathtub was rusty, also depart were you put the soap that was attached to the wall was broken. First, by the bathtub being rusty is very dangerous for people to step on that to me. That’s a huge safety issue not only that, the part where you put the soap is broken you can fall hit that and cut yourself. This is Hhhj guys. I understand that this is not a five star room or hotel, but safety must happen at all times because you don’t know what could happen. I brought it to the front desk receptionist and the first thing he said was do you want to check out? My answer was what do you mean? I never said that I’m just bringing it to your attention because he’s a safety issue, his response was well we’re booked. At that point there’s nothing I can do because it was late in the afternoon and there was no other hotel available near to that one. When I check out, I brought it to the Manager‘s attention, and she said well I apologize for the inconvenience, blah blah blah blah blah. At this point, I will not stay at any of your locations because this happens also at the location across the street that is the same brand so apparently this is a pattern that it will continue to happen and nobody’s doing anything about it. I thought it was important for you guys to know that for me to share my experience and just to let you know, I did not took a shower in that bathtub.

Please pay a bit more and rent another hotel, don’t stay here. Expedia please take this hotel (well it’s not even a hotel ) from your platform. Don’t let you clients fell on this bad hotels scams.

N/a Smelled like urine outside Dirty bathrooms, no mattress protector, looked like dried vomit on the side of the refrigerator, couch was disgusting, smelled like smoke. We checked in and 10 minutes later checked out.

Bad

N/a Smelled like urine outside Dirty bathrooms, no mattress protector, looked like dried vomit on the side of the refrigerator, couch was disgusting, smelled like smoke. We checked in and 10 minutes later checked out.

Exceptional

The only positives were the friendly woman at check-in and the location. Beyond the lobby, the hotel smells awful—a mix of marijuana, dogs, and urine. The room itself was filthy. I honestly wanted to turn around and leave, but after a 10-hour flight and a 3-hour drive, we were too exhausted to go elsewhere. I usually check reviews before booking, but this time we didn’t since we were traveling—and that was a mistake. Complementary breakfast, coffee.. no cream, oatmeal packets and hot water. The moment we opened the door to our room we knew it was bad. All countertops dirty, mirror filthy. There were cigarette burns in the sheets, and the bathroom felt unsafe—I didn’t even shower because the ceramic tub was peeling and looked like it could cut your foot. The pictures speak for themselves.

The kind staffd Could use some more linens on hand.

The kind staffd Could use some more linens on hand.

The location is convenient, close to stores and restaurants. The room was dirty and had a lot of humidity, which caused an allergic reaction on my hands and strong itching. The microwave did not work. There is no room cleaning during the stay and no towel service; you have to take them to the front desk to be washed, and they are sometimes returned damp. The internet is not free and must be paid for. The breakfast is very poor, only coffee and cake. The price is expensive for the conditions of the place. During my stay, I observed many people in very difficult living situations, which is not what you expect from a vacation hotel.

The location is convenient, close to stores and restaurants. The room was dirty and had a lot of humidity, which caused an allergic reaction on my hands and strong itching. The microwave did not work. There is no room cleaning during the stay and no towel service; you have to take them to the front desk to be washed, and they are sometimes returned damp. The internet is not free and must be paid for. The breakfast is very poor, only coffee and cake. The price is expensive for the conditions of the place. During my stay, I observed many people in very difficult living situations, which is not what you expect from a vacation hotel.

Staff are nice, and work with you Smell, elevator almost broke on me, no breakfast

Smell, elevator almost broke on me, no breakfast

Rooms were over booked. The room we got was filled with bugs and in the bathroom was filled with black mold.

NOTHING EVERYTHING THEY HAD ROACHES EVERY WHERE THE FIRST ROOM WASN’T EVEN CLEANED WHEN I OPENED THE DOOR THE SECOND ROOM WAS DIRTY WITH ROACHES EVERYWHERE THE WALLS WERE BROKEN THE WHOLE ROOM WAS FALLING APART I ENDED UP LEAVING AND ASKING FOR A REFUND.

Property was dirty, bathroom door wouldn’t close, cockroaches on hallway, sofa bedsheet dirty, bathtub old with stains, carpet dirty, hallways smell mariguana and food and have trash bags

Nothing the pool smell like poop. There were roaches all over the room. Bed bugs on the mattress. The place smelled like pee and dog poop. I didn’t even stay at the place I gave the keys back. And asked for a refund.

Property looked good outside and front desk. Everything needs attention. The staff was great and returned our money. The rooms were disgusting. Smelled like pot and cigarettes in a no smoking room. Bathtubs were really gross, I wouldn’t even shower with my shoes on in them. The owners definitely need to renovate and update everything.

First room assigned was not ready (no sheets, rags on the counters). No big deal, went back to lobby and new room was assigned. The entry area was not a pleasant odor. Stepping into the hallways for the elevator, the smell was worse and the area seemed unkempt. An employee came with me from the front desk to ensure the second room was also not an issue. This was very nice of them to do as they wanted to make sure my check in experience was good. Unfortunately, stepping onto the 2nd floor off the elevator greeted with even worse odor. Spoiled food, garage, and even urine. There were literal black garbage bags in the hallway including several outside my rooms door. Stepping into the room, it was fine and offered a reprieve from the odors. The garbage in the hallways and the smells persisted from the time I checked in at 5pm to when I left the property at 615am this morning. As someone who travels often and stays in all sorts of hotels, many things are expected and understandable, but this was easily one of the worst experiences from an overall cleanliness standpoint.

There was a large frog in the bathroom sink. The dishwasher was missing with a large hole left beginf in the kitchen. Lightbulbs were missing. Bathroom was dirty. Fridge look like someone hit it with a hammer 30 times. Red marker on freezer door with large "I LOVE YOU" writing. Roaches running around kitchen. Air conditioner in bedroom unplugged with no outlet to plug it in. Lots of damage on furniture. Wired white paint stains on carpet. Had to leave and ask hotels.com for refund. The crowd hanging around lobby was very loud, and drunk with kids running around . Trashy place like a highway motel..

This place is run down and terribly maintained- I stayed one night - our room smelled like urine and cigarettes- spend more and stay elsewhere

Massive rust and mold in the bathtub. Had to switch rooms. Corporate should be ashamed.

I love staying there

The rooms was not what they appear to be on the ad. Was out of bed linen . No one came to clean the room in 2 days.

The location reeked of old cigarettes

Staff was very friendly and helpful Location smells like cigarettes everywhere. The room needs repairs! It had dirty carpet,walls and appliances and sadly roaches...

I’ve travelled extensively, staying in hotels in most US States and several foreign countries (including in the developing world) and this was without a doubt the worst hotel I’ve ever encountered. When I went to check in, the desk clerk insisted on showing me the rooms “and then you can decide if you want to stay.” That should’ve been my red flag to make me leave. He showed me 5 different rooms, none of which anyone should pay money to sleep in. What I found included: bath tubs that were in such a state of disrepair I honestly thought this was an abandoned building, lights in some rooms didn’t even work, furniture was worn and in some cases missing, the drawer facings in one room were gone, there were what appeared to be electrical burn marks on the carpet, one room smelled so badly of urine that the clerk told me he wouldn’t let me stay in it. Trash was piled in the hallways along with a pile of wet linen right outside one of the rooms. You should NOT stay here (we left and booked a Hilton down the road). 1 star for an honest desk clerk, who told me he wouldn’t advise me to stay.

There was no menu you told me they had muffins in the morning. Parking had random people all around outside.

Bad

Afuera está bien pero el cuarto estaba terriblemente sucio. La alfombra estaba toda mancha, el toilet estaba orinado y con cabellos humano. Habían cucarachas. El personal muy amable pero la habitación parecía sacado de una película de terror.

The place smelled like bad as soon as you walked in, and the person who assisted me was in a bad mood. He told me that before checking me in, he would show me the room because the hotel was in poor condition. When I entered, it had a terrible smell, the drawers were broken, and the toilet still had signs that someone had used it. I ran out of that place immediately.

Everything is dirty, smells like cigarette, bad customer service, they don’t clean the rooms. They promise breakfast but don’t have breakfasts. Don’t change clean towels, water is leaking. They don’t care for the customers. Everything is bad over there. Only good is the location. Very bad experience, not recommended at all. Bad Customer service they have bad attitude and doesn’t like to help. Dirty rooms Kitchen doesn’t have spoons, knife, etc. No coffee maker. Nothing. Beds dirty, they don’t chance the bed clothes. Water leaking. They don’t clean the rooms daily. Don’t change the towels every day, they take yours wash it and they give you back clean, but you have to wait this time!!! They said breakfast included, but we had only one day, just cupcakes… There is no coffee. Floors smell like cigarette. Rugs are dirty in the entire hotel.

I arrived at night and could see that there were unsavory people hanging out around the hotel. The staff made me feel like I was an inconvenience to them. The whole hotel smelled like meth and cat piss. The room didn’t have any towels. Had to wait to get towels after they washed some in the morning. The drawers were broken and or missing. The curtains were broken. There was literal dog/other feces in the hallway. I paid way too much to stay at this hotel.

Property is pet-friendly, but needs to be separated from rooms without pets. First floor smell was extremely overwhelming and dog feces right by entrance

It was a muffin and a diluted coffee. It should not be called breakfast. Photos seen on Expedia do not realistically represent the property which is fitly.

The room was not clean. The floor in the kitchenette was sticky on the bottom of shoes, the carpet looked as if animals used it as a toilet and it was not cleaned properly. Parts of the flooring and wall plaster was missing. There were tiny ants in the bathroom and sink area. The bath tub looked like it had been painted abd the paint was peeling off the sids and cracked on the bottom. The fridge looked like it had leaked at some point. The dishwasher was dirty looking and all dinged up on the front. There was parts if the counter top missing. The front door did not seal all the way around it so you could see into the hallway. The elevator look to have had an electrical fire at some poit cause the buttons were melted. The loby was by far the cleanest part of this place. I would not recommend this place or stay here again as i was afraid of bringing bugs home or getting my room broken into. I know it was an extended stay hotel but it seemed to have families living there. This whole place gave my husband and I bad vibes. We were both nervous and afraid to even sleep on the bed. We couldn't switch rooms as they were sold out for the night we were there.

This hotel is downright disgusting. Bugs and cockroaches all over. Most of the lights in the room didn’t work. The curtains wouldn’t close all the way due to be broken. The cabinets were missing, the couch had rips in it. WOULD NOT STAY HERE!

Staff

Nasty smelly room. Microwave rusted. No ameneties. Shower unclean. Tv not working. Stove not working

Only no food

Room is spacious Furniture is a little too old

Everything it was dirty had roaches the hallways stink. Would never stay here again.

My family got bedbug bites… broken foundation on bed. Dirty carpets, low on towels etc. bathroom door broken. We had to be switched to 3 rooms. Because of the conditions. Staff worked with us but they-just work there. The rooms are not all up to par.

Room was filthy nasty the smell was so bad we slept in my truck

Kstaff was extremely helpful for me but I

And when I started asking questions, they told me they had nothing to discuss. And when I called Expedia, they almost didn't refund the money I had paid... It was a real struggle to get it back.

Everything was just horrible . The wait for the key at check was ridiculous. Almost a hour in the lobby waiting with no explanation to what was going on until we asked . Next the hallways smelled like pee & smoke ! To ppl who don’t smoke and the fact this was suppose to be a non smoking hotel HORRIBLE . The TVs in the hotel room didn’t have no remotes to even turn them on or change ! Housekeeping didn’t come around to the rooms at all !! The dresser in living room area was broke ! Stove broke . I will never stay at this hotel ever again . First time & horrible experience. They were understaffed . I felt bad for the workers tbh ! Just horrible though.

Los muebles de la habitación estaban rotos y otros simplemente no tenía ni puertas. Desfile de cucarachas por toda la habitación. Pasillos huelen mal. En área de la cafetería no ha ni café.

The cleanliness of our room and gym were also good.

The hotel was disgusting. The sofa bed should be burned. There was a roach in the bathroom. I would not wish my worst enemy to stay there. My family had to scramble to find another hotel to stay at.

Love staying here

Love staying

Love ❤️

Love it here

Staff is amazing

Love staff

Love

Love

Love the pmace and the people who works here

Staff is very nice the bad thing is roaches and the condition of the room

There is a Walgreens nearby that is walking distance. The staff was very nice. However the bathroom wasn't that clean there was hair on the bathtub and on the floor. The floor was dirty and sticky. I trusted to sleep in the bed it wasn't that dirty. But I didn't want to rate average because the average hotel is not dirty like that. However the price was good for what I needed it to be for quick business overnight trip

other guest and with other staff which is against ethics and code as a manager. Shows favortism to guest.

The burned in the stove do not heat up well. I managed to use it, it just took longer.

sucks dont stay roaches nasty rooms

rude staff disrespectful manager

My room was so gross. There were stains in the bathtub and on the bed sheets. I only stayed for 6 hours. There was a horrible smell throughout the hotel. This was in the ghetto part of Florida. Never booking this again

This place should absolutely not be listed as a suitable property on hotels.com. It seemed unsafe, numerous items were broken or simply missing from the room (eg a drawer was completely missing from the desk, the curtains were broken and were unable to cover the windows), and the room was always terribly in need of new carpet. In addition, the property smelled of both cigarette and marijuana smoke. I check in I asked if it was no -smoking and the attendant said yes, but people smoke here anyways. The breakfast was almost non-existent- I couldn’t even get hot water for a cup of tea. Absolutely appalling. If I had arrived last minute I would have left and found a different hotel. Very disappointed and surprising that this is even listed on hotels.com

The drawers were broken the toilet was broken the

Bugs in the room, stains on the sheets. Then they double charged us and only refunded us once. HORRIBLE! DO NOT BOOK!

Dated room and roaches in running around

It was in a good location but the room was dirty. The carpet was stained and sticky. My autistic daughter found a pill on the floor, luckily she didnt put it in her mouth. The windows were unlocked and opened with no screens on the window and we were on the 2nd floor. The beds were uncomfortable. The bathroom tub was disgusting and stained. There were no pans or utensils to use even though there was a little kitchen. The hallways smelled like pee. There was a pile of wet laundry in the hallway causing a puddle as soon as you get off the elevator. People smoking weed outside the building when i put my kids in the car. Probably wont be staying there again

Disgusting. This place has massive roaches. No pots and pans. Had to change rooms because the first room had broken draws etc. No breakfast. The air conditioner did not work properly. The sink faucet was missing a handle. There was no broom available to sleep the floor although the night before we saw someone bring the broom back to the front desk. The pull out coach is oily dirty and disgusting. This place has so much olt9aches that we had to keep our dishes in the refrigerator to keep roaches from crawling on them because we could 5 use the cabinets at all. The staff does not seem to care either and they gossip at the front desk about cltelling someone their mother is a crackhead. This whole building needs to be condemned. Don't even get me started on the dirty hallways and the smell of marijuana.

When we got there, we were told that the hotel was full even through we booked through Expedia and confirmation was sent.

The carpet was 10+ years old and dirty. No chairs in the kitchen area for room 245. Complimentary breakfast was not served without explanation or compensation.

No breakfast although advertised.

First, the location is not ideal. The hotel is isolated and far from most attractions and services. The check-in process was extremely slow; it took almost 45 minutes just to receive my room. As soon as you enter the hotel, there is a strong smell of humidity and dogs, and the hallway carpets were dirty and heavily stained. The first room I was assigned was not the one I had reserved. I had booked a room with two beds and a sofa bed, but instead I was given a room with only one bed and no sofa bed. After reporting the issue, they assigned me another room. Unfortunately, the second room was also in very poor condition. It was dirty and clearly very worn out. The door was missing the security latch, the bed cover had visible stains, and the bathroom was in terrible condition. Several tiles were falling off, there was rust on most of the metal surfaces, and the bathroom was dirty, with hair in the shower and what appeared to be blood stains on the sink. I requested another room change, but they told me they did not have any clean rooms available. At that point, I asked for a refund, as I was not willing to stay in a room in those conditions. The front desk agent told me she could not process the refund and that I would need to speak with the manager the following day to request it. Overall, this was a very disappointing and unacceptable experience. I would not recommend staying here

We were there all of 28 minutes, from checking in to checking out. My child was sick instantly, from a smell we cannot describe, vomiting immediately after exiting the hallway of the 3rd floor near our room. I entered the room and also felt nauseated, instantly. The room's appearance was inhabitable. The furniture was torn, broken and looked horrible. The stove was completely rusted and the oven door hanging off. Multiple doors and draw covers missing from the cabinetry. This was highly sickening and disappointing. My family was sick and we had no place to book after 12:45am. I was refunded my two-day stay and the staff wasn't hesitant in agreeing to returning my fee, as they could not accommodate our reservation. The hotel needs a lot of work and should be closed until renovations are complete. I'll never forget this horrible experience and how quickly my family was effected by it. Truly sad to false advertise and charge the prices you do for such an underwhelming welcoming from the staff and the disgusting property my family was expected to reside in for the length of our reservation. Disgusting and unsanitary. Sadly disappointing.

Love my stay not the roaches and condition of the hotel

Need to mak3 sure breakfast last

Keep up the good work Lana

The worst experince ever in my life. My room was totally destroyed doors cabinets ,carpets, smell nasty, the bath tub is rusted and need to be replaced or glazed. For you convinience, shut down this location is such as terrible image for your chain

I chose it using Trip Advisor because it had an above average rating with a budget price, and breakfast was included. Problems: 1. No chair of any kind in the rooom. I told the front desk, but no chair was brought to the room even though I was there two days. 2. Breakfast was almost non-existant. I was expecting at least a choice of cold cereals and milk. The "Grab and Go breakfast consists of: Coffee (and hot water) A limited choice of cereals to be made with hot water. That's all - no milk. The first morning all they had was grits - not my favorite. I went out for a breakfast sandwich at a covenience store. The second morning they had oatmeal - great. But there were no spoons, even though I asked. How do you eat cereal without a spoon? I was meeting friends for a late brunch later, so I managed. 3. The light in the toilet/bathtub area was very dim. Other issues: The signage is out of date: In the 1st floor hallway leading from the rooms and elevator has a sign "Vending Machine" and "Pool". There was no vending machine to be found anywhere near there. (I saw no sign of a pool - not important to me, not sure if the hotel had a pool.) Another guest was also looking for the vending machines. I later found out that the vending machines were in the breakfast room, and that door is closed and locked after hours, but accessible with a room key. (During the day, I didn't look outside that door to see what kind of a sign it had.)

If you

I arrived at the hotel to find that the reservation I made through Expedia had been canceled. I have no idea who canceled it. I'm a 68-year-old man who'd been traveling all day and was exhausted and at 10:00 at the hotel desk I find out I don't have a room and to get a room I have to pay more money than I had reserved via Expedia. So I ended up paying the hotel and I have no sense where the cancellation came from.

The room floor was dirty. The halway carpet had stains. The whole hotel smelled of Marijuana. Also, there were cockroaches in the first room given!

The front counter was friendly but the room smelled awful

We chose to stay here for relative proximity to the airport without spending over $300. Also we thought the restaurants across the street were accessible. But it’s a schlep to get to the crosswalk and then to the restaurants. (The sushi and the coffee shop were really good though)We chose the place

This was the worst hotel experience I have ever had. During our stay, we found three cockroaches in the room, which is completely unacceptable. The room also had a very strong, unpleasant odor that made it uncomfortable to even be inside. The futon bed did not have fitted sheets, showing a lack of basic preparation and cleanliness standards. My reservation was originally for two nights, and due to the unacceptable conditions, I asked for a full reimbursement. However, they only refunded one night. Given the cleanliness issues and overall poor experience, I believe a full refund would have been appropriate. I would not recommend staying here.

They cancelled our room and gave it to someone else. Then were not helpful to get the issues resolved. They also processed our payment, so the money had come out of the bank as well. The gentlemen working were nice, but not helpful to our situation. We had to leave since they “didn’t have our reservation”; which was not true. The cleanliness and overall aesthetics of the hotel was not good.

Yes the room was bad lots broken did not worked and many roaches

The assistant general manager at this location is a complete and literal dumb ass and is very rude other than my encounter with him I love here

Clean room friendly staff Thanks to general manager Lana front desk staff Michelle and Shamal housekeeping Shautice and Tia you guys absolutely rock

10 out if 10 do to customer service need updates room's and remove sofa off web when there is no sofa

The staff us very nice and commanding but dir the new guy that is here. I don't like that he just stands there and stairs at you. The hotel needs up dates over all star is dor the customers service 10 Go Lana tou rock

Bathroom floor was crumbling, found two bugs in the room, hotel breakfast didn't have oatmeal the second day and was just partially frozen muffins. No bathroom fan.

Room was

The hotel smelled so musky. The room has a moldy oder. There were pubic hairs in the

Room is clean and spacious staff is nice and friendly Special thanks to Lana Tia Michelle and Shamal you guys are exceptional

No breakfast 😢

Rooms were not clean and the bathroom was awful.

Very courteous staff.

We were tired and decided that all we needed was a clean bed and bathroom. Late that night, I found a live cockroach in the bathroom but it was 1am and I decided to disregard it as an anomaly and a FL reality. The next night when we returned tired from the theme park I killed 4 cockroaches in the first 10 mins; two in the bathroom, one on the wall in the entry and one in the fridge!!!! I was completely disgusted. I went to complain and ask for a room change but the hotel was overbooked. I tried finding something close by to leave but at 10pm on Saturday of a long weekend, the only things available were very expensive. I rushed to Walmart to buy roach spray before closing (maintenance couldn’t even provide that). We slept with the kitchen and bathroom lights on. ABSOLUTELY UNACCEPTABLE. I am filing a complaint for a full reimbursement. Also, there was NO BREAKFAST! a few packs of microwave grits. NOTHING ELSE. NOT EVEN COFFEE!

Absolutely horrible! Driving up cars were blocking the driveway, people were smoking weed at the front entrance of the lobby. We were told upon checking in that rooms were being rented out and not cleaned. The service clerk at the front desk walked us to our prepaid room to ensure it was clean, we turned the lights on and there were two roaches crawling on the wall. The man said well at least house keeping cleaned this room. I was like no thank you Id like a refund and then was told well this is Orlando hotels are most likely all sold out! I laughed and said I am a local. I’m sure I’ll find something. And when I said that he started suggesting other hotels. Would not recommend this hotel to anyone!!

Will not stay at this chain.

N

Did not stay for breakfast. The sheriff was walking off the elevator onto our floor at 6am as we were leaving for the airport. We decided to get our kids out of the hotel.

Full of roaches, my daughter had to change rooms because there were so many of them they acted as if they were residents. The staff was pretty cool about the situation and apologized and was happy to move her. We slept and left super early before we ended up with unwanted visitors on our way out. Would not stay again.

Terrible stay, found two cockroaches on the room, the bathroom was dirty, the floor on the room was dusty, and the breakfast was free coffee and muffins only.

If I could put 0 I would. The hotel smelled of mold and urine. Moldy shower, missing a door handle in bathroom. The suites do not have a separate room as advertised. We didn’t end up staying and got a new hotel for the night.

Great customer service they just need some new carpeting in the hall ways it smells bad

Awesome

The room is very very spacious. The hot water is always perfect in the shower and the dishwasher works great! The staff are always ever-present and they try to do their best to accommodate the clients. Also, the surrounding parking lot is always safe. The residents are very kind as well.

The staff were friendly and helpful. They worked with what they have. That being said. I have booked many hotels in my life and this place by far was the worse one. Sketchy location, roaches everywhere, horrible smell, tv and stove did not work, AC was dirty and blew out a horrible smell. The bathroom door handle did not have a lock. The room was dim and the sheets were dirty. Never again.

The rooms haven’t been updated or maintained and there were broken cabinets & the tub had mold. There were roaches in the room as well. I have to say that when I checked in the staff was helpful and accommodating.

The minute you come inside the hotel, it smelled and it got worse as we went to the room. Just glad it was close to universal studios and we only went for one night to stay over. If not I would have just found another place to check in. Which almost happen but we were all tired. And the pull up couch looked like it was brought from the dumpster.

Roaches everywhere from the second we walked in our room. The room smelled musty and there were stains on every cloth surface. The drain stoppers were gone or removed. Rusted shower, damages in the bathroom. The shower head pressure was pretty good. The kitchen counter island was loose. I know Extended Stays arent the best but never this awful.

First room i had cigarettes smell greeted me at the door , it was a no no for me since i have 2 minors with me and the kitchen let say wasn’t it. The staff did accommodate me changing room and i did appreciate that. Second room was better but need work in the carpet and the tub. I really hope they renovate soon cuz its in a great area with a wawa right there in the corner and epic universal 5 mins away.

The room was in terrible condition. Broken porcelain soap tray in the shower with jagged edges. No covers on some of the electrical outlets. Bathtub was disgustingly dirty. I asked for a different room and the 2nd room was almost just as bad as the 1st room. No covers on the electrical outlets. Bathtub and shower were disgusting. I have pics if you want to see them. NOBODY should stay in those 2 rooms.

Upon arrival, my initial impression of the establishment was deeply disappointing. I was dismayed to discover several concerning issues shortly after checking in. Unfortunately, the presence of stains and visible hair throughout the room made the environment feel unsanitary. Adding to this, the sighting of roaches further contributed to my decision to seek alternative accommodations. Consequently, I felt it necessary to check out of the hotel immediately.

The Sofa couch was awful to even sleep on because once you sat on it, it falls through, like you almost touch the floor. There are stains on the sofa couch pillows, the mattress has alot of big stains,certain spots even look somewhat like mold, blood or pee stains. There is zero ventilation once you turn the airconditioning off, and the fould smell gets even stronger than ever, it is quite hard to bear. And, they are somehow always out of towels. The management itself are very nice people but I don't think they really did try to help us in any way, the building management told me they are sold out but I see there are still room available in their system. Few days staying there, the elevator broke down, no updates on when it was going to get fixed, breakfast was definitively more simple than other low cost hotels, at least there was cereals, here not even. I woud definitely say I got scammed because of the pictures and when I booked it back in january or february, the ratings are still OK. I should have checked again before coming here.

Property is in poor condition. The hallway carpet is disgusting, and the building smells horrible. I booked my room and I wasn’t available so I was booked in a room that clearly had been smoked in. I had to leave and stay somewhere else due to the conditions of the property and smoke smell.

I called twice for help canceling my reservation. I explained the reasons for my cancellation, but they didn't answer or understand. They charged me the full amount. I didn't feel safe with my family in the place I booked. When we arrived, there were a lot of people acting strangely inside and outside. On the way to our reserved room, the hallways and elevator were very dirty. To our dismay, when I entered the room, the floor, table, and kitchen sink were so dirty that the waiter took a towel from the sink to clean it. I asked for another room, and to our surprise, the floor, table, bathtub, and kitchen were also dirty. A door was missing from the sink cabinet. When we left, the waiter apologized for what happened. So, I requested my cancellation at the reception because I didn't feel comfortable staying there with my baby, son, and husband. He told me about a refund in 7 days. Desperate, I already called Expedia to help me with the cancellation. The quickest way is to find another place to spend the night because we were already exhausted from the trip, which was very long, and they didn't have the slightest empathy for everything. I'm sure none of you would stay with your family in a place like this and with insecurity in the place. Because we search and make reservations in places we don't know based on research and reviews from companies like this. And that's not enough, they still charged me the full amount for a place I didn't use. MY OPINION: PLACES LIKE THIS ARE ALREA

It was literally the worst hotel I have ever stayed in. Now it was only 70 bucka for 3 people so I guess you get what you pay for.

Do not come there. It’s horrible. Terrible smalls like mold, marijuana and dirty together. No breakfast, we had to leave to Dunkin near to have breakfast. ( the machine coffee did “tea-coffee “ and the only thing available was muffin.

There was poop in the toilet and roaches upon check in.

We didn’t stay there . We left and went back home . The room looked like a murder scene from the curtains. The floor was sticky . The sink was clogged . The wash cloths and towels had hair in them . It was really disgusting and I couldn’t believe they gave me that room

Normal not so great hotel. Just for sleeping.

Also one of our burners and the dishwasher were just not functioning and there was a hole at the base of our wall in the bathroom (where the roaches would spawn from) overall terrible insanity inducing stay I don’t even know why they put this hotel where they did if you ever need groceries there’s a giant intersection blocking you and any necessity you might have 0/10 will never go to this extended stay or any extended stay for that matter

We didn’t it feel safe at all

Unclean

Paid for deluxe suite with multiple beds, turned out they didnt have the soda bed and never informed us. So we paid $15 more for a regular double bed room. Small bugs coming out of the bathroom faucet. Extremely dirty carpet. The room smelled like mold. It was hard to breathe in there. Also....ROACHES!! EVERYWHERE!!! YUK

Nice

The manage ment and stafd was great and thank them ..for all they did ..for me and everything nice and clean ..as well and well stay again

The room condition was absolutely awful. Whole place smelt like weed smoke. The bathroom was disgusting and someone walked into our room that we didnt know. They were very easy about giving a refund but i would never go back. There were also sheriff's that pulled up to the property as we were leaving due to an issue.

Staff and management is great and the property and safe like my stay and they r very helpfull ..stay again ..and i would come back again thanks to them and there help

Staff and clean room

Staff is very helpful and great ..and places to go to eat

It was a terrible experience; the room was infested with roaches. We left the hotel after 5 minutes. Additionally, the smell of marijuana begins in the parking area. Customer service was terrible. I want my rewards back.

Every thing is nice good awsome stay ..staff there great and very helpful ..and manage ment is great and places to eat ..thank u to them .

Staff r great and very help full and good places to eat and trasportation is goo ..a very good place to stay .m.and btwakfest

Stafe and ecery one is nice and very helpfull especally dining and places to go to eat and convenent ..and quit ..thank u .to staff ..very nice

Staff and area and helpfull places to eat ..and frendly ..nice and spacuse room to ..and breakfesr ..good ..all in all very good place to go to

This place is the WORST! Trash in the stairwells, it smells absolutely horrible, waited OVER an hour just to get into rooms that had standing water in the tub, roaches everywhere and no sleeper sofa in one of them like it was supposed to be. Staff acted blind to the conditions of this place. People wandering all around the property and lootering in the lobby. It's dirty and I wouldn't wish this place on my worst enemy to stay in.

No towels

Stinks the floor was not clean roaches they don’t have clean towels you have to wait until they wash the towels they don’t have ice machine and don’t have saucepans

Cockroaches everywhere and rude staff and they charged my account 250 extra with no authorization

Would not recommend this place

Rooms are destroyed and old. The odor of the carpet in all common areas is noticeable. Management allowed us to change to a less terrible room but this property should not be taking reservations until a full renovation.

Lizards in one room. Switched to a room with roaches on the wall, floors and Lights and has a dirty urine smell. Trash throughout the hallway floors and elevators. Terrible hotel. DO NOT BOOK HERE

It was the worst day I've ever encountered there was so much mold in the bathroom I could not let my son take baths nor myself there was bodily fluids on the toilet and they won't refund my money which is a shame it's insane they want you to pay over $100 a night for a room to live or sleep in such disgusting conditions Anders bugs

Room was amazing and so was check in but the hotel smelled like dog pee and dogs constantly parking. There were cops on our floor as well looking for people

Very dirty hotel, many of it was not cleaned and very old

The property was disgusting, Filthy, dirty, and smelly. We looked at 10 rooms, one worse than the other missing TVs, beds soiled, bugs missing or broken couches. This was a nightmare hotel. At one point one of the rooms we checked out had literally water pouring into the first floor bedroom soaking the mattress on the bed . I kid you not. This was the worst hotel I'd ever. Do not recommend this to anyone. I was there for a few hours before I checked out and demanded a refund. Travelocity was good enough to give me one and we were able to book a much better more suitable hotel at the last minute. Thank God. My whole vacation could have been ruined because of this horrific place.

This was the most disgusting hotel I've ever seen. My Vacation was almost ruined. The pictures on the website are not accurate. Bugs disgusting mattresses dirty missing beds, TVs, and couches!!! No towels. We went through 10 rooms to find something that could accommodate us. One was more disgusting. In one room on the first floor water was pouring in and dripping all over the bed. We were there about 2 hours before we checked out and requested a refund. Travelocity take this off your site and do not let anyone else experience this horrific hotel. I should have taken pictures of this horror show, but I did not. I was just trying to get into another hotel for our family vacation that I'd planned for over a year.

Every room had cockroaches and broken furniture and damaged pipes. Horrible stay. Please don’t stay here.

Roaches roaches roaches

It was horrible, smelly stained rugs stunk, kitchen smelled, people fighting and kicking the wall

Very dirty and never come back again.

My visit was to go to Epic. I was disappointed with the condition of the room. It smelled clean at first, but after a few hours, it smelled like a wet dog. The mattress was very uncomfortable, you can feel the springs, also every movement the bed would screech. There was water damage to the bathroom wall next to the toilet and i killed a roach in the tub. There was balls of dog hair in the sleeper sofa and dog hair along the edges of the wall.

The was literally bugs in the inside windows, a live spider on the bed, stains all over the carpet and sticky floors in the bath room. The smell of marijuana.was very strong in the hall way and the “non” smoking room reeked of smoke. I asked for another room and the one I was sent to had some one in it! It was the worst hotel experience we have ever had. We didn’t even stay the night. It was

The hallways were completely dirty. My room was filthy dirty! The carpet seems like it never was clean for years. The bathroom was dirty everywhere from the door to the floor. In the morning when I woke up, I had a small cockroache walking on top of my blanket. I do not recommend to people never stay there. What a nightmare!

horrible

Customer service is great

Also, the entry floor was sticky, showerhead leaked all day and public restroom near lobby was closed all week. Nothing worth returning to.

This was an extremely outdated property. Look like it may have been nice 20 years ago. Lots of broken and dirty items. Carpet is nasty. Furniture beat up. Kitchen ok but only half the cooktop worked. Not worth the money charged. Will never stay again.

Great staff

Our flight was randomly canceled so we booked a room and it dirty, outdated, and had roaches coming out of nowhere

For no smoking room smelled like pot and cigarettes the whole building was nasty Never unpacked bags just checked out and left getting money back

Smelled horrible. We saw roaches on the beds. Horrible experience.

About all you can say is that it was a place to stay. The hallways were gross and had trash that wasn’t picked up. The carpet in the room had a huge burn circle in the middle of the floor. The bathtub finish was peeling off and rusting. The floors were sticky. We had a room for five people, and they only gave us two towels and no extra sheets for the sofa bed, so we had to go ask for more.

This is the worst property I have ever stayed at. The rooms are filthy, the carpets are disgusting, there is overflowing garbage in the halls, everything smells like smoke and urine. The bed on the pull out couch, looks like someone was murdered there. There are no kitchen supplies in the room, you have to go to the front desk for pots and utensils and when you go, they are out of everything. The “breakfast” is stale muffins, nutri grain bars, oatmeal packs and coffee. This is by far the grungiest place I have ever stayed. I should have read the reviews before booking, they don’t begin to explain how nasty this place is!

The Manager was exceptionally great!

DO NOT STAY HERE.. This hotel was so bad had to get a refund and ran out of there. The floor was so nasty with trash everywhere, the carpet was stained. The air smelled like everyone was smoking. The room looked like he has never been cleaned. The dish washer was yellow and about to mold in the inside. There was mold on the windows. There was a missing lightbulb in the lights. The dresser was missing a drawer so bad that my toddler tried to touch it about cut his hand on the on the wood. When walking back to the elevator, there was a guy trying to pull on door handles to open them. This hotel is not save in any since of that word. Do yourself a favor and never stay here.

I check in and checked right out! After reviewing what I saw and smelled omg what a nightmare

Nicest low quality room. It’s like an oxymoron. Hard to describe but would have been a lovely room new and in the 80s. Now just large, spacious, outdated and dirty. Bed was comfortable and shower was hot.

I am sorry but the place was so nasty stink smell like dogs carpet in the room smell bad the ac was smelling like mold horrible the front desk girl was soo nice I ask her how was the neighborhood she was honest but pic dnt look like the room I am sorry but never again

I will definitely never go back to that hotel. It has a bad, unpleasant smell, the rooms are in poor condition, the hallways smell a lot like cigarettes and the carpets are very dirty. They never cleaned them during the time I was there. This hotel does not deserve a star.

The rooms were not cleaned--and I don't mean "not spotless" but toilet scummy with rings, mold in the tub, roaches crawling on the floor, streaks and dirt ground into the walls, stale smell in the room. It's not a bad neighborhood and not the cheapest hotel in the area, so I have no idea what that place is doing or why they let it get that bad. They did provide a refund to let us leave.

Gracias

Place is FULL GHETTO, hallways dirty, homeless sleeping on any corner inside, no safe outside, burglars anywhere, loud music/fights and so much noise (specially at late night). The room has SO MANY ROACHES and dirty, furnishings and toilet seat broken, have mold in one corner of bathroom. At the check-in time there's nobody on counter. There's no breakfast there as posted on ad, just have muffin and nutri bar, nothing else. Sometimes habe coffee, sometimes not, and most of times are not on time are. With the good location the place have, it's Definitely the most disgusting place I ever stayed.

This was by far the worst hotel experience I ever had. Rude staff and appalling conditions/cleanliness. Walking in, I was greeted by the overwhelming smell of cigarette smoke in the lobby. Overflowing trash cans and carpet stains every few feet. I then waited at the front desk for several minutes to be checked in (the lobby was empty) by a thoroughly disinterested and unhelpful desk attendant. The walk to my room was like walking through a haunted house, half the hallway lightbulbs were out, the cigarette smell still lingered, and I could hear every conversation and TV from every room I passed. The real fun began when I reached my room. It smelled like someone had closed the windows and smoked a carton of cigarettes. There were dime-sized crawler bug/roach type insects on the bedside table and TV stand (will attempt to attach photos). The icing on the cake was the chirping smoke detector in the hall and a poor dog losing its mind in the next room. Went back to the front desk to ask for a different room. I informed the woman at the desk that I had requested a non-smoking room and instead of trying to help me move to a different room, she silently handed a cancelation form. I clarified that I would just like a different room and her one-word response was "full". I then mentioned the barking dog, response: "we're pet friendly hotel" (thanks). I spent the next 10 or so minutes in the lobby (unsuccessfully) trying to find a different hotel. During that time, several guests

The front desk woman was ignorant and telling me she didn't have access to print my receipt for our check in and immediate check due to the room being disgusting and said that I had to contact hotels.com for my refund.

The dirtiness and foul smell of the place and rooms is unacceptable.

I was initially impressed by the hotel's exterior, which looked well-maintained and inviting. However, the positive impression faded as soon as I stepped inside. The lobby was poorly maintained, with cockroaches scuttling around the seats—an unsettling sight. Unfortunately, the room was no better. The walls were peeling and stripping, creating a neglected and grimy atmosphere. The furniture was in terrible condition, with rips and visible damage that made it hard to relax. Cleanliness was clearly not a priority, as I even spotted a cockroach in the room. Overall, this hotel needs a serious overhaul. The exterior appearance is deceiving, and the interior conditions are unacceptable. I would not recommend staying here until they address these issues.

i felt like we were in a cleaned up crime scene. garbage, roaches and rust. do not stay!!!

I have photos and videos. I had 4 rooms for my staff and students to stay in. We traveled from Jacksonville and had a late check in. The hallways were full of trash and grocery carts on each floor. The rooms were infested with roaches. One room had marijuana and paraphernalia in it. My first room had no a/c, broken toilet, unmade beds that had no pillows on them. I’m going to need a refund or something.

I could not even stay in the room, immediately upon entry I started gagging from the horrid smell. The girl at the front desk was wonderful but unfortunately could not help. I left and booked another hotel.

I was asked to tell you how the facility was- it was not a pleasant stay, however the manager did refund one night. I booked a room with a bed and a sleeper couch. The room had no couch (but a space for one) on check-in. I had to accept that room or move to a upper floor which I could not due to disability and was initially declined any assistance. The room itself had a TV with no remote (was declined to be given one by front desk), a phone that was not connected and did not work, and flooring and tile in bathroom that were lifting / coming off wall. The back hall wreaked of weed and the security door was repeatedly left propped open by "guests" with a rock. The boiler room alarm went off multiple times, at one point for 36 hours (outside our room, we were told to "deal with it") leaving us getting no sleep for multiple nights. We did not know the towel policy so went without clean towels for 1 day until we could turn our dirty ones in at an acceptable time. The room itself also had roach traps and live cockroaches. My vehicle was broken into in the parking lot right outside the back entry door, there were homeless people in the back parking lot defecating behind the dumpster and the room across the hallway had a "sex party" while we were there that my child ended up seeing. The final night at 11pm, an extended stay guest lit his microwave on fire and we had fire crews ventilating the hallways. In the AM half the days there was no morning coffee made by 7am. A small toke

very nice. room was very spacious and clean.

I was deeply embarrassed to bring my 15-year-old child to such an unpleasant environment. The smell of urine, marijuana, and pet waste seemed ingrained in the walls and carpets. The room conditions were unacceptable. Outside, people were visibly under the influence, and dogs in nearby rooms were barking incessantly. We entered the room but left immediately, walking out of the hotel altogether. It felt neither healthy nor safe. I kindly request a refund due to these unacceptable conditions.

Too bad that the building design and layout is just right and the room that I was in was of a sufficient, satisfactory design. That said, the place is a garbage pail with the smell to prove it. I was assigned room 222, immediately upon walking in the first red flag was the sticky vinyl floors, once pass that you notice the horrible roach infested odor that I am very familiar with as I am a landlord. The furniture is outdated and damaged, there were no chairs in the dinette area or even at the desk. Then came the roaches, I killed about 8 or 9 myself and left them bundled so that they could be seen by the staff. Unfortunately, the EDC festival was going on and so when I attempted to find another place to stay, my options for a replacement stay would have reached high hundreds in difference, so I bit the bullet and decided to bear with it the place for the 3 nights.

Roaches everywhere we ended up switching hotels and sleeping in the car that night everything in the room was either broken or missing

Booked a one bedroom suite on hotels.com for me and my 3 kids. I verified with hotel the reservation and room two days before. When we got there the desk clerk told us they didn't have us booked for a one bedroom and they had no one bedroom suites available till November. The room they gave us was filthy, the refrigerator made terrible noises,the window was cracked/broken. There was a strange whole in the wall.... bullet hole??? There were drawers missing in the kitchen, light bulbs missing in several locations, bathroom was disgusting, phone didn't work (wasn't even pulled into the wall!) to call front desk, and the whole place stunk of cigarettes and a stale smell. Outside people were smoking marijuana, there were numerous signs outside saying not to leave anything in your vehicle and that any valuables were at your own risk. Carpeting in hallways were filthy and disgusting. And then we noticed this weird reddish splatter on the curtains..... Got out of there ASAP and asked for an immediate refund. The rooms and hotel look nothing like the photos. Spend a little bit more money and stay in a better, safer hotel.

The room had a strange smell, the floors were well worn, the furniture was terribly worn and looked like a thrift shop donation, the toilet made a loud noise for minutes after flushing, the bathtub enamel was completely worn out, the air conditioners did not cool properly, we could hear people in the hallway, and the people above us, the hallways and elevator smelled like marijuana, the ‘free breakfast’ literally consisted of coffee or tea, oatmeal packets, individually wrapped muffins and nutra grain bars. We also swent to a store and bought cleaning products to attempt to sanitize the room. We only stayed one of the two days we had booked, once we found out we could return to Tampa. The place looked nothing like it was pictured online. It had an off the highway sketchy motel vibe. Definitely NOT worth the price charged per night.

The accommodations were not good. The toilet was broken in the room and would not flush. The pull out couch that we were relying on was broken and did not function and whichever employee was in the room last knew this in advance of our stay as they left it extended and leaning up against the wall (mechanism for the bed to come down was broken) so 2 of 6 family members had to sleep on the floor. Room also smelled bad. Staff at front desk was not helpful whatsoever with the exception of Toni, the manager, who is refunding out stay as our room accommodations were not even close to satisfactory. I am shocked that this location IS the Extended Stay America location for Orlando! It is not well run or an example of a well kept location. It needs investment to fix it and clean it up and have it be a good example of what Extended Stays can offer.

Malísima atención

I checked into this hotel and left within 10 minutes. The room smelled awful, and there was no security—people were openly smoking in the elevator. The worst part was seeing a rat! I left as quickly as possible and ended up stranded in Orlando until I found another hotel. This was the worst experience I've ever had. Avoid this place at all costs.

Nice stay. I honestly love extended stay properties

Full of mold, mildew, dirt and rot and falling apart - felt very unsafe. It was shocking.

We were little late to check in due to the fact that the flight was delayed. My reservation was canceled. The person who was at the desk gave us hard time to re-open the reservation. I spoke to Hotel.com customer service and they contacted the hotel management. The hotel management agreed not to charge any fine for not showing up. But unfortunately, I was charged a fine of $95.17, they lied to us. There was cockroaches all over the room. 1 of the bed had a broken stand and thus the bed was tilted. The toilet bowl was dirty. The customer service was very bad. I had to leave the hotel 1 day early…

The floor was filthy. The kitchen was not stocked and nothing was avaliable when requested. The lights didn't work and were not fixed. On the words of another guest, its the first time I have ever had to beg for things that should have been in the room to start with.

Call Expedia days later and said hotel has no proof I checked out minutes later and refuse to refund me even with proof I purchased another hotel for the same night through Expedia, since there is no way I would of stayed there. Very disappointed with our experience with Expedia and hotel…

We did not stay AT ALL it was a terrifying place. Did not feel comfortable at all so we didn't even check in. Cancelled right at the front desk.

Stay away from this place. The smell is horrible. The beds are lumpy and uncomfortable. It’s scary. The couch was hard and sticky. My son and I slept in the car. Only way this can be an extended stay is if you’re down and out and have no other options except homelessness.

This specific Extended Stay America is overdue for a complete overhaul. I personally recommend de-badging from the ESA network until it does, (Mostly regarding dilapidating facility issues)

The sofa matress cover in stains and old. The furnitures old and cover in scratches. Bathroom tub had purple stains.

Very nice and spacious but the bathroom was terribly moldy and I had a baby with us so I had to get scrubbing because it was too late to move accommodations

The parking lot was another major issue. It was filled with trash and appeared to be used as a mechanic's workshop, with numerous broken-down vehicles and random individuals attempting to repair them. This gave the property a chaotic and unsafe atmosphere. Perhaps the most distressing aspect of my stay was the behavior of the staff. They were consistently rude, unprofessional, dismissive, and seemed visibly irritated at the sight of customers. This level of service is completely unacceptable and only served to exacerbate an already negative experience.In all my travels, I have never encountered such a poorly maintained property with such horrendous service. I hope you take this feedback seriously and address these issues promptly to prevent future guests from enduring the same dreadful experience

Upon arrival, the hotel had a bad smell. On the way to our room we saw trash piled up to the ceiling all along the the hallways. Our room had a terrible smell, broken furniture and mold and cockroaches in the bathroom. Nedless to say me and my family did NOT feel safe or confortable in this hotel and left inmediately.

The elevator was broken, i got a wrong room. The hotel smells so bad and is very dirty. I do kot recommend.

Upon checking in for a late check in after calling, I was cancelled. Front desk receptionist was not understanding of the situation. Room that was given to me last minute was disgustingly dirty and unsanitary. Rug was lifting up and the smell was terrible. I can’t revive a facility like this is still in operation for the public.

Bathroom. Bad conditions I ask for my money back

Could not stayed in this hotel, I got there after driving 8 hours and I did not have a room because they over booked me and I had already paid for it. Terrible staff very unhelpful and not friendly not willing to help out. Worst experience ever will never book with this hotel ever.😡 It was hard to get reimbursed too.

The property no good

EXTRIMLY BAD SMELL IN THE ROOM. I COULD NOT STAT IN THE ROOM OR SLEEP. HAD TO LEAVE THE PLACE

Horrible smell in the hallways. We got to the room and it reeked of cigarette smoke. I immediately got sick and got a refund and left.

It’s look ghetto

The property on the exterior looked normal but once you stepped inside it was a different story. The carpets in the hallways smelled like it wasn’t cleaned in a few years and there was always trash by the only functioning elevator. The rooms were not as advertised (broken drawers, musty AC unit, furniture was beat up, etc).

Garbage in the hallways, horrible smell, insects, roaches everywhere.

The room was dirty and we seen several cockroaches and the hallways smelled like horrible cat pee and there was always people outside working on cars or smoking and drinking.

Hotel was full of people on drugs. Marijuana is all you could smell walking down the hallway and in the elevator.

Clean quiet location

Very nice front desk excellent Sevice very friendly nice rooms highly recommend this hotel. GREAT POOL

With extra payment the rate comparable to a better rating hotel and would have avoided the bad experience. Had to come back!

Horrible! The front desk lady’s are rude and don’t care about you, they lied and said they are completely full when on there website and every other website it’s not and you can see it’s not the lady just didn’t want to help me out. Horrible I would never recommend this place to anyone. I’d say go to the extended stay next door to this one. They care more about there customers then this one does.