SpringHill Suites by Marriott Houston Pearland

Rooms are very outdated. Staff was very irritating in the fact that on the morning of checkout house keeping was at the door at 9am to remind us check out was at 11. At 11:00 as we are walking out the door to the room the office is calling to verify we had left. Very unsettling that they are in such a rush to run out paying patron who have done nothing to make them do so. If I could give just hospitality a zero I would. Will not stay here again as it is very outdated and in need of many repairs.

Very good

Our room wasn't very clean, there were no trash bags in our trash cans and 4 roaches in the shower/bathtub

I will definitely stay here...

I will definitely stay here again when in town!

The location, I wasn’t far from where I needed to go. The room was dirty, there was hair on the beds, phone, and sinks. The bathroom was horrible not clean. There were roaches crawling in the tub as well as dead roaches on the floor.

The location, I wasn’t far from where I needed to go. The room was dirty, there was hair on the beds, phone, and sinks. The bathroom was horrible not clean. There were roaches crawling in the tub as well as dead roaches on the floor.

Location Needed upgrades, sofa had stains, floors were dirty and shower was so bad that we put a towel down to shower.

Needed upgrades, sofa had stains, floors were dirty and shower was so bad that we put a towel down to shower.

Pleasant

Very good

I rented this room because my mother is special needs. They had everything we need to make our stay comfortable for her. The fridge didn't work but they fixed it super quick. The staff is exemplary

The hotel was great. The staff was excellent. The rooms were clean. The reference was OK. Wi-Fi was terrific.

Exceptional

Area None

Area None

Very good

I liked the spacious room and the convenience of the location

I like the location.

I liked the spacious room and the convenience of the location

Great stay

I like the location.

Na

Everywhere that I needed to go was close Na

Superb

I had a great stay at this hotel. Everything was very nice and clean, from the rooms to the common areas. The staff was friendly and made sure everything was well taken care of. It was comfortable, well-maintained, and I would definitely stay here again. I didn’t like was the checkout experience. Checkout is at 11:00 AM, yet housekeeping knocked on my door at 9:30 AM to ask about my departure, which woke me up earlier than expected. It felt a bit rushed and could be improved by better coordination with guests’ checkout times.

Wonderful

Good

Room had a very bad moldy smell and the tv was going out. Went to front desk to explain and wasn't offered a situation other then to contact management on Monday morning. So we had to leave before midnight. And was still charged

The room was perfect

Room were very clean & comfortable

Front desk staff was helpful and friendly. I've stayed here numerous times and this was not a typical stay. I wouldn't recommend a room facing the front of the hotel as it was daylight bright and the room darkening curtains were necessary. I'd pick the back side of the building if i could. There was a large truck parked in the lobby pull through all night with people outside being loud and partying. When I left early in the morning (5:30am) they were still there. The partying woke me up several times overnight. Additionally there was a very strong odor coming from the car. I didn't feel safe with all the people outside/standing around. This is not typical for this property. Not sure what was going on this stay.

The staff was amazing. Front desk great. Needed the maintenance guy to come replace a part on the commode. It was a little inconvenience but the repair guy was efficient. Had a noisy group in room above us late into the night. And breakfast was not quite up to par compared to our many stays at Marriott hotels.

Professional staff

Everything was good

Close proximity to family.

Like

Great stuff and nice location

Good

This property seems to have been renovated (painted). The floor my room was on smelled like mildew, which trailed into my room for the entirety of my stay. Overall appearance was ok, the place could be cleaner. Front desk staff were extremely friendly.

We did not like that the hallways in the lodging areas smelled strongly of mildew. We also did not like that it seemed as though the air conditioner turned off when were not in the room. We realize this saves the property on energy costs, but our room was hot stuffy and also smelled of mildew. This needs to be addressed because mold and mildew is a sign of further problem and quite a put-off. However, having said that, we would stay again.

Great environment

Comfortable staff was great

Staff was friendly and accommodating. Breakfast buffet was good and stocked

Staff was friendly and helpful

It was a nice place to stay. They didn’t clean my room on one day but rush me on my last day. It was close to my family house and shopping centers. Very clean the first day.

Bathroom ceiling need to replace

Whenever I am in Pearland/Houston Tx I stay here I literally know the staff my first name and know mine as well, and my daughters! Mr. Charles is so helpful and friendly! Great people and ALWAYS A GREAT STAY!!! I will continue to stay here when I’m in town!😁

There was a stale/moldy smell when I first entered the room.

Nice cold room which made a great night’s sleep…and a hot bath. Very well appointed room. Will definitely stay again, if in the area!

I stayed & found a huge water bug roach! The hotel did not care.

Accommodations were good.

the attendant is very kind and helpful

Front staff was nice and breakfast was good. The attendant kept bringing fresh good out even though it wass close to 10am. Good stay!

Great breakfast, good coffee

View of a pond with spay fountains

Great breakfast, yummy options for vegans, too

Great and friendly staff

Those with food allergies, free breakfast doesn’t gave any DF options. GF are very less

Great

Everything works well for me that it should for a hotel. No complain.

3 pound blood in the room, it wasn’t so clean. But the bed was comfortable.

Great space!

Pleasant and Excellent service

Love this little hotel!

The basics done well! Everyone made it their business to make sure our stay was comfortable. I even got a handwritten response to my thank you note to housekeeping. I will stay again.

Staff service is excellent. I would recommend the place

My bathroom had a crack in ceiling and tub was dirty room overall just old

It was quiet and well lit at night time in the parking lot. Great fit safety.

Breakfast was very good.

Great staff

Awesome property and night staff

Everything was great. Only thing is the sink water went down a little slow

We were unable to shower as there was no cold water and the water was scalding! I reported this to the front desk.

Very neat clean and quiet

A pleasant one and the staff was friendly and courteous true out my stay,I’ll stay here again🙏

Elizabeth the breakfast lady was awesome! She was quick to get anything that I requested.

Great accommodation

We’ve stayed at this hotel 2-3 times and each time has been great.

Check in smooth. Nice lady checked us in. Loved the room set up. Only problem is TV kept losing connection.

Very beautiful location

The staff was very friendly. The room was quiet, clean and the beds were very comfortable.

Had to stay without power for 2 days and was not given any credit.

The hotel was clean and comfortable with nice rooms. Close to shopping and restaurants. Staff was polite and friendly.

It appeared that staff was more friendly to some guess than other guess.

The shower was terrible in room 210. The fitted sheet did not fit to the bed. The air blowing in the room did not smell fresh.

The water in the shower was rust brown. I had to run it for 20 minutes until it became clear. The tub was not clean; the shower soap holder had red substance. The bed was quite comfortable though and the rest of the suite was nice and clean it was just the bathroom that was untidy. the staff was excellent.

Friendly staff and comfortable bed and the room is pretty roomy, great location.

Everything was nice. It was our first stay with Springhill Suites. We'll beback

Clean room

Great staff!

The front desk guy and the lady was awesome!

The customer services was GREAT!! Charles and Shanta was awesome. I appreciate them both.

The lobby looked very modern and updated. The rooms are old and outdated. They need a major upgrade.

Everyone was nice

Pictures online did not match room, room was outdated, couch had lots of wear and tear, lighting was poor, fridge condition was awful, no usb ports for phone chargers, hotel rooms felt dated and used, worn down, very disappointed!

Friendly!

Clean. Quiet. Friendly

It was great and close to my destination for work

The location is nice

Pretty bad shape... Need refurbishment

Clean & comfortable

This was my first time staying at this property. I thoroughly enjoyed my stay. I was able to work from the room as the WI-FI connection was perfect I appreciated the complimentary breakfast. Staff were nice and friendly. The room was comfy and cozy. Also the location was near the conference that I attended. I plan to book here when I return to Houston in June. Thank you.

A+++++

Very nice hotel, unfortunately as I entered the shower I noticed it was very slick, and warned my wife, who fell halfway thru her shower. When we informed the front desk, they told her the rooms are supposed to have anti-slip bathmats, which ours did not.

Beautiful place to stay, not too far from a few shopping centers

Nice staff, quiet area

Customer service

Nothing to dislike. Will stay with you again on our next visit.

Property was near the highway but I didn’t hear the noise from it. Staff was friendly and helpful. Some variety with breakfast over a six day visit.

I found a bug in the bed of the first room. Got moved to another room and found a bug in that bed. Management moved me to another hotel owned by the same group. The room was not as nice but there were no bugs. I checked carefully.

Our second time staying at this hotel and it was what we remember, very clean, cozy and convenient.

Good

The staff was very accommodating and our stay was peaceful and quiet.

So based on that, while the bed was okay, the pillows were terrible, especially for side sleepers. Thus the low rating.

Most rooms are not quiet due to near high way, roads. The staffs are nice to help moving me to a quiet room.

Great location with lots of dining options. Staff was great. Room was spacious and very clean and cozy.

Room design was great

Everything was nice

Everything was good except had a unexpected visit from a flying roach with cause my wife to be very unhappy

Nice

Spacious room

Our check in was smooth and the stay overall was nice.

Nice room with lots of space. Front desk stuff was super nice.

Love these hotels. Great staff, amenities, and the rooms.

Awesome

Convenient location connecting to many highways, shopping centers, restaurants and so on. Clean, spacious rooms. Good value for money! Very good free breakfast. Friendly staff and attentive service. Caring personal touch both at the breakfast bar and by Shannon the manager at the front desk. An amazing ray of sunshine she is! Very happy with their service! Easy free parking. Quiet neighborhood. Highly recommended.

Worn down, weird room layout, lots of stains. Should be under $100/night

Overall great for a quick stay! Rooms are a little older but renovated and clean and didn’t smell like mold. Hotel lobby is very nice and staff was kind. Would stay again !

The staff on property was extremely friendly and helpful. Stay on the property for 4 nights and I had an exceptional time.

The room though quite nice had a few problems. There should be separate switches in the bathroom for light and ventilation. Having the fan on all the time got annoying. The sink in the bathroom vanity is set back to far making it difficult to use. The hot water took forever to warm up. I mean several minutes. This is unacceptable. The light over the vanity would start blinking after a while and should be changed out. Finally, the switch on the standing lamp by the door is hard to turn on, and is probably about to fail. And BTW, the selection of tv channels was disappointing.

It was a very nice and clean property.

Safe area, very clean and wonderful staff!

Friendly, every evening we came in for the day.

The room was fine but breakfast was sparse and not very inconclusive for certain dietary restrictions.

I was really impressed with the size of the room and how nice it was! Will definitely stay here again.

Clean and quiet.