Hyatt Place Phoenix / Downtown

We had no water or ice, the breakfast in the morning was very terrible. All there was , yogurt, pancakes, cut up fruit, coffee was horrible. Sorry to say, I was expecting a lot more for the price I paid.

Short stay so not much to say

Good stay, felt safe, most everything is walking distance...the water/ice dispenser was not working on the 3rd floor.

Room was very clean and staff was very friendly.

This place was perfect. Location was great! We went for a concert and loved how close it was to stores and the venue. Breakfast was delicious, the restaurant served a delicious dinner… Already booked again for another show in 2 weeks.

We have stayed in this property before, it’s always great, especially if you’re attending an event downtown. This time their computer system was down nationwide, so we were unable to check in, which caused us to miss one event and almost be late to another. But I must say the staff did the very, very best they could to accommodate us and get us in a room as quickly as possible. Also provided an incentive for our inconvenience. Great customer service and we will definitely stay there again!!

Very comfortable and clean.

Everything was all around us very convenient walking distance

.

Clean room an front desk

Superb

Everything was great. I would definitely stay again.

The close proximity to the baseball field. I wish there would of been bacon for breakfast

No pool, parking was horrible, no free parking when you stay there !

Breakfast was your standard continental breakfast but was fresh, room was fresh and clean, staff very friendly and assisted if one had a question! Parking either Valet or parking garage down a couple blocks, but all have additional charges.

Great breakfast, clean and comfortable room!

Channels on the TV suck. Pretty clean. Expensive snack bar. $32 for 2 water bottles, Arizona tea, and a cookie.

Great spot to stay . Will use again

Breakfast was good, staff was great, but be prepared to pay $44 a day for parking for hotel. That was disappointing!

The staff was exceptional!

It was as amazing as I could have expected!

My stay at Hyatt Place was wonderful. The entire place is very CLEAN. The rooms are very clean. Friendly staff. Would recommend.

The breakfast was great. Staff helpful and friendly. Check in was quick!

Came for a Yungblud concert and the venue was right next door. Loved the ease of getting to the venue from the hotel. N/A

Came for a Yungblud concert and the venue was right next door. Loved the ease of getting to the venue from the hotel. N/A

Mr. Jacob at the front desk is very nice and professional, and he provides fantastic service.

Really great stay. Fantastic location and lovely room. The breakfast was lovely - though the breakfast staff were very rushed and grumpy when we asked questions. That was our only negative comment from an otherwise fantastic stay

Good

great gym, good breakfast with real scrambled eggs and potatoes. Good quality tea. Comfortable room. Good location to walk to the convention center. Walking distance to drugstore and grocery store. Nice lobby with space to sit at a table to work on a computer for awhile.

Very good

Good location, friendly staff and very comfortable beds.

Very good

In house restaurant is excellent. ?

In house restaurant is excellent. ?

Exceptional

This staff is professional, which is great! I was looking for something a little more luxury but I thought I booked the other Hyatt. But they were helpful and accommodating for sure. My cleanliness because of my OCD could be a little heightened but overall it was good.

The only thing I wasn't really a fan of was the restaurant. I had the blackened fish tacos which were okay. I had a Blue Moon draught beer and the orange slice had seen better days. The prices were high and had wished that I had stopped at the many other restaurants I passed while out walking. $5.00 for an average bottle of a Starry was steep. I usually stay at the Old Town Scottsdale Hyatt Place but since the concert was a few blocks away this was really convenient. I would stay here again. If I had an activity in the area.

Great Location!

Exceptional

Close to venues and clean and secure The ice machines were busted,and my room wasn’t ready at check in

Close to venues and clean and secure The ice machines were busted,and my room wasn’t ready at check in

Everything Not helpful

Nothing Everything Not helpful

Very nice hotel. The breakfast is amazing.

Very nice hotel. The breakfast is amazing.

Breakfast was good.

Everything was nice.

Great downtown phoenix location, walkable to Chase Field and many restaurants

Breakfast was adequate hotel and room clean and front desk helpful Bed was too soft and bartender/waitress was unfriendly and in attentive

Exceptional

Exceptional

Breakfast was adequate hotel and room clean and front desk helpful Bed was too soft and bartender/waitress was unfriendly and in attentive

The room was very neat and tidy as expected. The front desk staff assisted me and my guests as much as possible. Overall, 10/10 experience.

Nice clean room, quiet, well maintained, very helpful staff, downtown location close to ballpark (8-10 minute walk), room amenities were excellent, and the complimentary breakfast was fantastic.

Superb

Exceptional

Very good

We requested daily housekeeping instead of every other day and were told that would be fine, but our room was only cleaned once during our four-night stay. We also called for towels, coffee supplies, glasses, and toilet paper, and no one ever came. Parking was frustrating as self-park is a block away, while valet is $44/day plus tips. The valet staff were one of the few positives. The ice machine on our floor was broken the entire stay, and getting coffee downstairs was impossible both times we tried. Our “suite” was extremely small with barely any room for suitcases, much smaller than a previous standard room we stayed in here. Also, there is no pool. For the price we paid, the service and overall experience were very disappointing. We would recommend staying elsewhere, as there are many better options nearby.

Superb

Location is very walkable to downtown amenities. The graduation venue- beautiful Orpheum Theater- we attended was not only across the street, we were able to see it from our room. Hot weekend visit to Phoenix was memorable… got to know downtown, nearby Roosevelt District and visited two museums and a Japanese Friendship garden in addition to the medical school graduation. All done without a car… hotel is conveniently close to transit and easy access from airport.

Close to the venue I was going to.

The food was excellent. Staff was great. Room was clean.

Everything was great about it except the water pressure in the shower was weak, and I think a Hyatt should have real creamers for the in room coffee.

Superb

No pool. Parking was expensive

No pool. Parking was expensive

Great stay

Exceptional

Nice that breakfast was included. Very comfortable

Nice that breakfast was included. Very comfortable

Staff all friendly! Valet parking great! Clean room! Restaurant had best mac and cheese!

This was my first time getting a hotel room and it was the best. We were welcomed warmly by staff (Ebony complimented my gf which was so sweet) and the room was cleaned-as-new. Parking was also a good, no-nonsense system that kept our car safe overnight. Overall, the experience was amazing and entirely convenient and I will be more than glad to stay here again one day.

Exceptional

Everything is very friendly, having food options and close to everything in downtown. Our pillows smelled like a sweaty Old Man and couldn't sleep properly.

The staff was pleasant and courteous. There was a cheerleader competition and the kids weren't supervised. Loud running around.

The staff was pleasant and courteous. There was a cheerleader competition and the kids weren't supervised. Loud running around.

Our pillows smelled like a sweaty Old Man and couldn't sleep properly.

Great service, great breakfast.

I went to a concert at a local venue. It was four minutes away. The hotel staff is very friendly. The breakfast was great. The location was easy accessible great customer service.

I always stay here when I’m in Phoenix. Never disappoints.

It was good

Exceptional

Room was nice and smelled clean

All was good

Nice and clean

Hotel was great

Close to the venue I was going to.

Only minor issue is housekeeping cleans rooms every other day. Did not expect that, so For a family of 4, we had to request more bath towels.

We had a great time

Clean room, the restaurant/bar is nice. Close to downtown

Exceptional

Superb

Clean room, lovely staff. Great location.

Tv volume in our room was faulty, needed to be at max to actually be able to hear it. Also the shower water pressure was truly one of the worst I have ever experienced.

Amazing central location for literally everything downtown from games to concerts. Worth the valet parking to save on any driving what so ever.

Outstanding hotel, great location.

Very nice room perfect for two people wasn’t too big was perfect. Size loved it very clean. Very good. Hot water. Staff was very friendly. The parking is a little bit odd but it is downtown so that has to be understandable.

The staff at the front desk are not friendly. They saw us standing at the Starbucks and waiting to get coffee they didn’t even acknowledge us and tell us they no one is working there, we had to walk away!

Location Pricey

Location Pricey

My only complaint was the bed. It was to firm. Everything was great

Clean room

Clean and comfortable

Exceptional

Exceptional

The room was small but cozy. However it could’ve been more clean. There was hair in the shower drain, no body lotion, coffee cup used, and hair on the bedding. If it hadn’t been so late and traveling with kids I would b

Exceptional

Ok looked great we had a great time

My night's stay was brief and didn't have time to enjoy luxuries provided. But, in the end my stay was wonderful. Room was very clean and nice. Attend concert nearby at Arizona Financial Theater close walk. Sound room slept well.

breakfast was awesome and staff was extremely friendly and helpful, room could’ve been a little bigger kind of small

Loved our stay here. Valet was easy besides the fact the road is one way and it’s hard to get to. Staff were friendly and we enjoyed the free breakfast!

Limited breakfast choices.

Was a short stay but had no issues. Nice they have valet parking too!

We had a two queen room which was clean and comfortable. The hotel was fold out, mostly by media for the Final Four, but was very quiet. We walked about 1/2 mile to the Arena for the games. There are several shops and restaurants nearby

Super clean.

Property was in good condition and staff was very polite and responsive.

Bkfast was what you needed...pretty good... Location good as I became more familiar with neighborhood. I am an early riser, so I like to go out early. There were homeless walking around. There isn't many people out, that was a bit creepy, but I got used to it quickly, and it appears harmless..Most staff super nice. The one woman during the day, I believe in charge, rather bland, and certainly could be proactive and nicer.. That one woman in charge...not so nice...

Great location. Good breakfast.

Convenient location. Good restaurant in lobby. Surprisingly good food

Staff were extremely friendly, nice, and accommodating!

Clean, friendly staff

Location Room was tiny and horribly overpriced

Nothing

Yea

The rooms were very clean. We walk to most places. One staff was very rude in the restaurant area.

Nice room and clean

Staff was very friendly, and the coffee counter and bar provided nice drinks. Room was spacious and clean. Getting an itemized receipt was not easy and took too long.

Breakfast was good

Didn’t have the breakfast

Great

Great

One night stay only. Convenient location. Parking is offsite but easy in and out

Amazing hotel and staff. Even valet went out of their way for us. My husband and I have been dealing with medical conditions and they are also empathetic, courteous, and the staff was amazing, excellent 👏 👌 👍

Loved our stay

Location When I arrived the room that I was given, had an unmade bed. Have any other king size bed rooms available so they downgraded us to a queen room without compensation for the lesser room value. When I asked about it being a downgrade, they acknowledged it and offered to speak to the manager after we checked out. The room they gave us at the end of the hallway and had a super loud air conditioning and refrigerator. The only quiet place in the room within the bathroom with the door closed. I feel the staff could have been more concerned about the room having not been made up than they did. They need us accept one option without even saying they were sorry or showing concern. When I expressed my satisfaction, the staff member replied “I guess you gotta do what you gotta do.” And because I booked my room on Booking.com, they told me they couldn’t do anything to help me and that the contract with Booking.com states that there are no guarantees that the room will be available or the condition of the room. I explained to them that the experience I had with Booking.com has nothing to do with the experience that Hyatt place was responsible for. And that the experience that Hyatt created reflected poorly on Hyatt not on Booking.com the front desk person didn’t care.

Comfortable rooms; no fluff or pretense. Decent downtown PHX location. Walkable to sports arenas, convention center. Handful of bars and restaurants. Average quality.

Breakfast buffet was really nice. Lots of good selections for various tastes, open early,and FREE thanks to my reservation person suggesting I join Hyatt Club ( or whatever’s it’s called, I can’t remember ?). The hostess was friendly and helpful.

Clean

Place was very clean. Parking situation was bad.

Beautiful city property

Perfect place to stay for a show at the Orpheum Theater. Walkable with options for dining, nearby. Just park, relax and enjoy.

We loved the location, the hotel was great!

Clean and nice location, near Arizona Financial Theater.

Great stay, walkable, friendly staff

Valet staff were excellent!

Always have a great stay here! I have no complaints. Rooms and hotel is very clean and comfortable. Food is great and the staff is very welcoming and professional. There are stores nearby such as cvs or circle k.

Love the Hyatt, we keep coming back.

Clean and felt safe. Love the nugget ice and water machine. Breakfast was great and had lots of options, including several egg dishes, meat, fresh fruit, breakfast potatoes and continental breakfast choices. Very quiet and peaceful.

Room was not ready before check-in time. But once rooms are ready, receptionist assigned me a room.

Great location with easy walkable access to downtown

Friendly staff. Heart of downtown. Walking distance to shops.

Loved it!!!

Clean room, quiet floor

Good

The property was clean and the staff was professional.

Great location, but no pool :(

Great location! We have stayed here more than once when we come to Phoenix for concerts and events. I recommend do the valet as it fills up by the evening.

Room was clean. Front desk staff very welcoming.

Room was very clean and very good lay out tha made it feel bigger then what it actually was, very good location. Near enough to walk to the sports complex but far enough to stay away from the crowded area. Parking tho in this area is extremely limited. Please avoid taking a big vehicle due to the small compact parking spots and the low clearance.

Convenient to entertainment and downtown

Beautiful hotel, great staff

Staff and cleanliness

Loved our stay

Valet parking team was really helpful and front desk service. They let me vallet my vehicle and stored out bags early so that we could go on our downtown adventure.

They clean rooms every other day. Coming late and tired after a full workday and finding no coffee bags and no fresh towels was exasperating, especially given the room cost.

Great room and area for downtown Phoenix

The room was clean and right in the middle of town . Perfect location for enjoying downtown

Excellent and friendly front desk especially Estafania!

Room was clean and conveniently located

Very nice place

Hotel was clean. Everyone was nice and service was great. The hotel itself reminds me of a hotel corporate work ppl use when traveling for work. Nothing spicy about it but also no complaints.

Location

Room was amazing customer service was great. Parking was horrendous but a great place overall

Friendly team, clean room, nice coffee bar and cocktails!

Perfect service!

Yes

Room was great and the staff was friendly and helpful during my stay

Not impressed overall.

The room was great, and we liked the location. The breakfast was really good!!

Was not able to turn off AC. I dont like room cold.

Great location. Clean room. Dog friendly

Tried to cancel my Thursday reservation on Tuesday and rebook for the following week. Hotel would not give a waiver and was going to charge full price to rebook with no credit for what I already paid. I booked at another hotel. I wasn’t about to give the Hyatt any more of my money and I will advise all my customers to book elsewhere.

Beautiful, clean rooms. Staff is very friendly and plenty of cafes and restaurants in walking distance

Cleaned and comfortable rooms

Clean and quiet!

Great stay

All was good gang

Customer service, cleanliness, and location.

The breakfast, and dinner at the restaurant were great. The location and the room were also great

First time in Phoenix and the stay was great!! The staff on site was very helpful and the room was also kept well. We can’t wait to go back….

Location for concert venue.

Nice 👍

Clean room, friendly staff

Staff was helpful with food recommendations nearby.

longer in place

Small room.

Valets were extremely helpful and friendly. The rest of the people we interacted with were efficient - not overly helpful or friendly. They did their jobs but nothing else.

Clean room and restaurant that’s in there. Adams table was so good.

Room was good

Didn't have breakfast early check out

Really nice service very clean room great location

Lovely spacious room and very clean and well maintained.

Nice place

Room was updated and clean. The divider wall was pointless and cut the room off. The staff was amazing, very courteous and well informed. The only issue was the frint desk staff gave us (3) free breakfasts for the following morning. As we came downstairs to redeem, we were told the kithchen was closed and there was no hot breakfasts! Overall great place to stay!

Great spot near downtown

Great stay and clean room.

Good.

All staff were courteous, professional and friendly.

My stay here was perfect. It’s within walking distance of great places to eat and grab drinks, and the front desk staff was very friendly and helpful.

I got two room 2 queen beds with a couch for $133.00 each great price! we were there to watch a football bowl game didn't check in until 6:30 pm.wwent shes ask me who in there other i said arthur telemantes she told the is not under his name ? so i told here i got both room on my credit card( rooms where already paid for.)so i coould not have tat room so i had pay for a new room with one king bed with couch for $186.00 for my two frienf for that night which is on hold on my debt card not my credit card the receptions was ebony that time can you please help me with some kind of refund phillip baca---email [email protected] THANK YOU this was on thru dec 25-fri -dec 26 --2 rooms double queen beds with sleeper couc--$133.00 each room total for both rooms $266.00the that i had to pay extra 1 kingbed with sleeper couch $186.00 pay by debt card never got one of room for $133.00 the recptions was nameebony real nice person she told should not problems with this getting something back ,all this happen on thru 25 around 630 pm hope this tThank You!

Clean. Great location. Staff was really accommodating. Only issue was the breakfast on Saturday morning. Not sure what happen because breakfast was excellent on Friday. The Saturday morning breakfast was basically non existent.

Rooms were very clean and staff was very friendly. Rooms were quiet.

Checked in on Friday at 1:30 and was told we would get a text when our room was ready. No text, but returned to the hotel about 6 PM and they said for some reason it wasn’t ready but they could give us a king and sleeper vs the 2 queens we reserved as well as free complimentary breakfast the next morning. I took it since we were tired and needed a room. The next morning for breakfast, something was down in the kitchen so the only options available were oatmeal and cereal vs the traditional breakfast of hot food we were given for free. Nice hotel but will not stay here again due to those issues.

Room and staff were very good

No complimentary breakfast was kind of a bummer.

I wasnt able to try the breaffast but our stay there was satisfied.

Clean and comfortable. $50 deposit, better than another’s place.

Great property

Good stay

Overall 10/10. I was a bit confused about parking but with the self parking it came out of my deposit so it worked out. Very clean and quiet event with the events happening at night downtown.

No

Had a nice stay. Staff was super friendly. Great location.

Room somewhat worn, dingy. Staff pleasant and accommodating. Full above average buffet breakfast. Bar with restaurant and outdoor seating.

Need a swimming pool some sort

Very clean; nice breakfast choices

Convenient to get to sports venue

Stayed 3 nights room wasn't clean. You have to pay for parking and have to pay for breakfast

The customer service at this hotel was excellent and one of the best stays we have ever had.

.

Everything was great!

Smooth check in, friendly staff, clean room. I had everything I needed for my Phoenix marathon

Room was clean and was spacious enough for 5 dudes to hang out and sleep in. There was a sofa couch in our room and 2 beds. Large window with lots of natural lighting. Sometimes staff was not around, especially early in the morning. There's a bar on the ground floor and some snacks / coffee for purchase. Would stay again next time.

Stuffs were amazing

Room was great but the lobby needs some TLC.

Staff very courteous and the room was clean and comfortable.

No complaints

Clean room, quiet floor/no overnight noise, 24 hour snack and coffee bar, quick and easy valet service.

It’s ok. No parking that you have to pay for valet

Charge $93 for movies that were never ordered ordered that room for my dad. That’s 89 years old that did not even use the TV. It was only placed in the room once it’s time to go to bed.

Great location for the concert we were going to! Walking distance!

Enjoyed our stay

Had a very nice stay..the older waiter at the restaurant with the pony tail was excellent..so nice and courteous..great service..the front desk was very nice also..room was very nice and clean

Front desk was very helpful with my all the questions and shortcomings. Thank you all for making my stay wonderful.

Friendly desk staff, friendly valet, excellent room

No on site parking, or expensive

The Hyatt Place Phoenix is located downtown and while self park ($34 per day) is available, I found it much easier to use the valet parking ($44 per day). The front desk/lobby is very clean and professional. Check-in was fast and friendly. The room was very clean and well maintained. The price was reasonable and within walking distance of the concert we were attending.

P

The bathroom door would not close. The staff didnt seem like they wanted to be there. It was just an okay time. Hotel was nothing great.

The room was in good condition and the staff was professional. My rating for this hotel, unfortunately, is decreased because both the bed and pillows were extremely uncomfortable and affected my ability to get a good night rest for the entire length of my stay.

This hotel is perfect for a weekend downtown because its close to everything. Good customer service. The restaurant downstairs is delicious.

Nice hotel

Parking issues

This hotel has horrible parking options especially if it’s other than ordinary weather.

It was very nice

The valet guys were very friendly but the receptionist would not give me a late check out. I just needed an hour :(

Loved the room. Clean place.

Loved this hotel personal amazing service checkout late

The location was great!! Easy to find any place nearby, shops, stores, restaurants, you can walk as well to a restaurant. Parking is a little complicated to find and you have to pay for iver night, but it was safe. Staff was welcoming and friendly, I bring my two little chihuahuas, they allow pets, you gotta pay a pet fee $75 two small dogs. The room was super clean, the beds were comfortable, it had an extra bed on the coach as well. For a family of 4 with two dogs was perfect. They give you two free water, it has a mini fridge, and you can make coffee in the morning which we love it. We enjoyed our stayed, definitly we will come back!!

Nice bar/dining area. Food was good.

Nice room. Friendly staff.

It was very clean and linens were fresh

Staff was great

Valet was outstanding room was very clean

Yes. Clean.

Hotel very clean, great restaurant & bar!

Friendly, great location very convenient and clean rooms

Great location! Starbucks is 24 hours in the hotel!

Nice hotel

Room was small. They only serviced room everyother day.

Clean rooms and nice sizes, friendly staff and great location. We were able to get into our room early which was nice as well!

Clean, friendly staff, easy in and out access, excellent location!

Tommy was clean, staff was friendly, vallets were wonderful. All around great experience

The water pressure wasn’t good as there was a water leak. That caused no breakfast buffet on Sunday.

Yes, but $3.00 for a bottle of water when I paid almost $300.00 a night x3 for a room was annoying.

Location the cleanliness, great breakfast and vallet

Limited cold items, hard boiled eggs, bagels, donuts, fruit and coffee. Not what I expected at 8 am

Our stay was fantastic!

Staff was great housekeeping was a little slow didn’t get room cleaned until almost 5pm

Clean roon. Air conditioning was perfect. Breakfast was great. Venue was right around the corner. Vallet was super helpful.

Only problem Was the spam email I received supposedly from Hyatt to pre-pay my $45 valet parking or $35 self Park. Fortunately I ignored it and parked for $25 in structure. Restaurant was very tasty.

Nice option at the center of Phoenix. Near a lot of good restaurants and close to the airport.

Very clean and quiet stay! Close to theaters a downtown restaurants. We enjoyed being able to walk everywhere we needed to go. Would stay again!

My stay was great the 35 dollars a day to park. I was on a trip that was all expenses paid. Except I had to pay that. I understand it’s not a lot but I was disclosed.

Breakfast was excellent

Great stay and was able to check in early

Rooms where clean.

Perfect room, quiet, easy check in

Great location, nice room. Would stay again if I’m in downtown phoenix

.

Check in was easy and the staff were very nice. During my stay I booked a suite. The room itself was nice but we weren’t able to connect to chrome cast and for being a suite I was pretty disappointed to be only on the second floor (technically the first floor of rooms cause the lobby is downstairs) For the price we paid I thought the view would have been better.

Comfortable bed. Nice service. Good for a business trip

Perfect stay for couple of nights

The room was clean throughout my stay and the staff were very helpful

Very clean and friendly

It was a short but good stay

Overall it was a solid stay. Really my only critique is that it was incredibly difficuly to park my car temporarily to unpack my bags. I called before hand about this and they told me it was okay to park in the valet for just a few minutes while i checked in. I did that, and the valet staff didnt seem to like that and told me that i had to give them my keys. Wasnt a big deal just a little strange. I was ignored for a few minutes when trying to check in while the front desk staff made coffee for another guest (a "welcome, we'll be right with you" would have been nice). But other than that everything else was good. Hotel was nice, rooms were clean and it was a good value for the price i paid.

Parking is annoying that you have to pay extra along with breakfast you figure with the nightly rate being so high it would come with it

It was nice

Clean room

Spectacular service

Convenient location

Staff need to stay off phones and gossip less. Standing around for 15 minutes every time is not enjoyable.

Nice and clean. Service was exceptional! Good atmosphere for my daughters 17th bday getaway.

stayed for my birthday weekend and it was super walkable to restaurants and fun events ! will definitely be coming to stay here again!

Keep it up!

Great location

Overall the property was well kept. The gym was nice and had disinfecting wipes and headphones to use. The staff was friendly and the food at Adam’s Table was delicious.

A convenient, central location in Phoenix, walkable to many dining options. Valet parking available. Helpful staff

.

Very close walkable distance from plenty of places for dining and events

Nice clean rooms with nice views

Good

Clean room friendly staff

Staff was kind and courteous. Linens were clean and of good quality. Ice machine was broken and parking a little steep but other than that, everything was great.

Clean room

Clean room, easy check in and convenient location.

No complaints, great room and staff !

Was a great

convenient location for concert

We were there for a concert. It was a great location, central to shopping, entertainment, dining and cultural events.

Room was clean & fairly comfortable but very small. Hard to move around bed and when the couch is out almost impossible to get around in the room and we are not that large. Staff was not that hospitable from the valet parking, front desk & lounge. They acted like they didn’t want to be there and instead of communicating to guests we had to pull information out of them.

None

There’s no parking available at the hotel, and they charge you for valet parking ($40 Dlls per night), so there’s no option other than to pay. This significantly increases the overall cost of the stay, and they never mention it in advance.

Convenient to our venue

A nice place to rest your head. Food was pretty good and the rooms were quiet. Great for layovers or short stays

Great service, clean room

Nice stay! Parking was a bit expensive overall a great stay , super clean. Staff was nice.

Room was generally clean with some notable exceptions. There were stains on toilet seat and outside of bowl. Also, noticeable amount of hair left behind from prior occupants. The music at night on Thursday evening was quite loud and disruptive.

Everyone was great

great location

great stay

Breakfast included in app but charged, dont mind yo pay but dislke the surprise

The male bar tender was not nice and seemed angry to be working took forever for over priced drinks to be served with attitude. The rooms are not at all sound proof from cars and the bed was not very comfortable.

Room was small. There was no signed as advertised when I booked.

Nice 👍

Clean room.

There was a man’s shirt hanging in the closet and a woman’s belt behind the foot stool.

The room was never attended to despite the fact that I asked for service. No clean towels, and the floors were not clean. I understand we were located downtown, and that it difficult to get a good night sleep. The valet was amazing, and the attendants were extremely helpful

Staff members were friendly and helpful. Rooms were clean and you could walk to resturants and convention center easily.

The room was spotless, as always! The front desk and restaurant staff are friendly and helpful. Lovely place to stay! Love the convenience of the location, as we can walk to the various locations that brought us to Phoenix.

Awesome staff! Loved my stay.

This property is perfect if you have a show to go see and want to be walking distance to everything needed.

Great stay. The staff were nice , I was able to check in early after my flight. I will stay here again

Awesome staff

A

Nice stay. Wish the restaurant had better options

Good place

I dont even know where to start, so cute, so cozy, and so simple! It was everything me and the bestest needed. The staff hands down wouldve gotten a million stars!. Thank you for making my crazy stay so easy and full of smiles!!!

My room was relaxing and perfect for my stay. I appreciate the staff giving me a breakfast recommendation. The hotel is in a great location and I felt safe. My issue was with the thermostat though. I left it at 70 but it felt warmer and I didn’t get great sleep. Valet also took over 20 minutes to get my car when I was ready to leave.

nice staff

Lobby and entry not much to be desired. Rooms need a little better maintenance. No real sit down restaurant.

The Hyatt Place was great - walkable downtown location, great value! Room was clean and the staff friendly. Was in town for a PHX Mercury game and felt safe walking to and from the game alone. Valet was a little slow.

Loved it

Nothing around was open after 11:00 pm when we came back from a concert at The Suns Arena. Other than that, the stay suited our needs

The hotel was great. Easy walk to a lot of activities and the metro line.

Great location and the property looks amazing. Three elevators is awesome service. Highly recommended

Such a great stay!

Friendly Staff

The primary reason for our stay was a reasonable price for a great proximity to our venue.

Our room was far too small for five people, which already made the stay uncomfortable. On top of that, the air conditioning did not work, leaving us in the heat. When we reported the issue, the staff dismissed our concern by saying we were the only guests complaining, implying there was no problem. Instead of fixing the AC or offering a real solution, they handed us a couple of small floor fans. We then had to struggle to find where to place them, which was neither convenient nor effective. Overall, the experience was frustrating, stressful, and not what you expect when booking a hotel.

Went for a baseball game. Super convenient and nice. Would book again.

No parking at hotel, must valet $44 or park in a tower across the street $34. Bottles of water for $3 and no type of complimentary breakfast of any kind. For almost $200 per night, not much value staying here.

Love everything, really a nice experience.

Overall, an excellent property; well-located. quiet and convenient. The only issues were no exhaust fan, low.low toilet. A pet peeve; artificial creamer in the room. Many people, including myself, are allergic to it because of the chemicals and it spoils the taste. Half-and-Half in the refrigerator would be Greatly appreciated. Too many disposable packages at breakfast leading to a landfill nightmare and waste when only half of the contents are used. The staff were accomodating and friendly. The rooms are clean and well-supplied. Overall, a very pleasant stay.

Great location for baseball games, concerts at the Financal Theater, close to Airport

This is the second time staying at the downtown Phoenix location to go to a concert at Arizona Financial Theater. The location is perfect to walk to the venue. Hotel and restaurant are great!! Friendly and helpful staff!! We will definitely stay again!!

Expensive for services

Comfortable and clean in a convenient location for enjoying downtown.

Everyone was very friendly and helpful! Room was comfortable with an excellent shower. Location of hotel is wonderful, near local restaurants and theater venue

Family-friendly

We like to stay in downtown hotels to walk their streets and see their sights. This hotel is very well located, offers reasonablyevalet parking and provides ready access to the Phoenix downtown vibe. Enjoyed our stay, and would come back again.

Great location very close to restaurants and the theater.

Really clean and functional. Brilliant for Chase Field.

clean, great staff. easy access

Really nice location and super clean. Bed was very comfortable. Lots of great restaurants within walking distance.

Not the greatest. Upon arrival the staff was friendly enough but the stench of the carpet on our floor was horrific. Smelled like wet dog or like a 20 year old carpet was cleaned with baby soap. Our room smelled like the sheets hadn’t been changed and the smell of oily hair and unwashed/used and old sheets lingered. The repair job on the bathroom door was coming apart. I had to hold my breath on walk to my vehicle due to the “pet area” stench. It may have been a top tier back in the day but it definitely could use a quick facelift. I mean it with all respect but it wasn’t a pleasant experience

I’ve always love to stay at hayatt in Tempe AZ, totally different attitude and atmosphere. I know I’m just another customer but this is my first and last time at this place.

Great location

I'll definitely stay there again.

parking is expensive but convenient compared to other downtown hotels I've stayed at

Close to concert venues, spacious room and friendly staff.

Excellent service.

Great stay, close to the concert venue we were attending.

Scooters

I loved the location, shower was not functioning

Booked a King bed months before our stay, when we arrived we were notified they were overbooked and there was not a king room available. Why do you book way in advance and not get what you pay for??

The overall stay was good. They do have a bar with some food options and a coffee bar in the lobby which is nice. It’s in walking distance from a bunch of different theatres and fun bars. Only issue is the lack of parking spaces to wait for valet and the valet. Pulling up at night there was a car parkways sideways in the middle of the valet area with no meter spots available. Parked in a 20 minute spot and let the valet know that and they told me it was fine they would move it soon. I go up and come back down to find my keys still on the valet counter by the door and I ended up getting a parking warning sticker on both of my car window. It wouldn’t had been an issue if they just moved the car within the 20 minutes like they said they would. Other than that, overall stay was good. Would stay here again but I’ll park my own car next time.

Very close to downtown events and venues. Safe, clean and friendly staff.

No problems

Kind of small but comfortable. Overall very good.

Very nice staff, walking distance to many things! Parking was very convenient but very expensive.

Great location in downtown Phoenix, especially when attending a concert at AZ Financial Theater. Small, but comfortable rooms. The bed and pillows were perfect. Valet parking was appreciated considering the heat, but it was a bit expensive, and it took about 20 minutes to retrieve our car as the garage is a half mile away. I checked my car location in the morning via my app and noticed my car was left unlocked all night, so I'm not happy about that.

Front desk employees were beyond helpful & nice!

Very nice hotel. Centrally situated. Clean and nice staff. Excellent food

Great place to stay when you have tickets to a show at one of the nearby venues. It's so easy and convenient to have dinner at the hotel, walk to your show, then breakfast at the hotel in the morning. Also, very friendly staff.

The hotel is in the heart of downtown Phoenix. It was quiet and peaceful. I enjoyed my stay and would definitely return.

.

Everything was great. Just hoped the ac would have been cooler.

Property was overall nice considering the area and f downtown where there are quite a bit of homeless. Paid parking was a block away and a bit expensive considering.

Very clean, staff was amazing, the room and bed was great

great stay will be returning.

We talked to the front desk after first night and when were back the water no longer backed up. However we took the shower the 2nd day, the problem stayed! we talkded to the front desk when we check out, the front desk lady took a note and we're not sure what action she'd take

They charged 45 dollars for valet parking?then never took my car to the parking garage.the parking garage was two blocks away underneath a sky rise after driving all day I didn’t feel like tackling it total bs

Everything was fine. The bathroom shower could have used a little more attention along the bottom of the door. Hey, whatever for valet it is 100% worth it. You do not want to be walking around over to the parking garage to try to find your car.

Nice hotel

It’s a little unsafe downtown in Phoenix period. Things we did not like about our stay: the service elevators are shared with guest elevators so while you’re on your way up to the room it constantly stops from service trying to grab an elevator. You have the option of self parking or valet. They do not have their own parking garage on property but use one that’s a block down the road. When you show up there is no instruction or direction anywhere of where you can go to check in so you park at a meter to check in to then be directed to self parking garage should you so choose. You don’t get parking instructions ahead of time either when you book or in the confirmation email. That would be helpful. Front desk associate that checked us in gave minimal instruction on where to go to leave the parking garage once you’ve parked so that was fun. The room itself was just meh and we like a nice cold room so we set it pretty low but it never did get “cool” we were told you can scan the parking garage pass to come and go we didn’t end up leaving once we parked until checkout but when my husband went to get the car at checkout it wouldn’t allow him to scan so he had to pay for parking. The garage charged $25.00 from 430p-830a but the hotel charges you $34 per day so they are making a profit on self parking for a garage that’s not even designated for their guests only. The hotel removed the self parking charge since we paid the garage in order to take our car out but it’s worth knowing.

We have stayed at this hotel about 3 times a year for the past 4 year for concerts and baseball games. Sadly the prices have gone up but still the best.

Nothing to share

I would recommend the hotel, and would consider staying there in the future.

No mention of the 34 or 44 valet parking charges

Self Parking garage was a couple blocks away and the ticketing system was terrible. Ice makers weren’t working. Room was typical mid level hotel clean and comfortable. Staff was nice no complaints.