Eldorado Reno – A Caesars Rewards Destination

The lights in the bathroom would not work, only the small vanity light came on. There was little to NO cold water in the taps, both the sink and shower. The outlets in the bathroom were loose in the wall and could not be used as whatever I plugged in would simply fall out.

Exceptional

We loved our 700 sq ft room with a hot tub. The elevator door made loud squeaking noises that we could hear from our room. During dinner hour, only 1 elevator was working, and we had to wait 5 minutes to be picked up. About 15 people were waiting when we got off. Otherwise, bars, tables, Rum Bullions, Brew Bros., etc were all nice amenities. Pool was so tiny that we didn’t even consider going in.

Toilet paper holder was not working, It was keep falling.

Had a great time, updated showers would be great

Exceptional

Very nice people Nothing

Roxy is an excellent restaurant! Smoke walking thru the casino

Meh was ight

Exceptional

Great location, friendly staff & lots of variety at the hotel…gaming, shows, lots of food options. HVAC was not adjustable. It was either stuffy in the room or very cold with the AC on low.

The shower

I really enjoyed the stay at this hotel. The room was very nice and clean and the hotel was in a great location for places I was going. The staff was really nice and everything I needed was available during my stay. I would recommend this place for a Reno visit.

Great place to stay and close to everything downtown.

Check in started out to be difficult because even though I had a confirmation from Hotels.com - the property did not have my reservation in their system. Alana was extremely professional and helpful, and succeeded in getting us a room. El Dorado performed amazingly! Hotels.com fell down on the job. :-(

Place has cleaned up over the years

Wonderful stay, we enjoyed the tub

The room was clean and comfortable. It was easy to access all parts of the casino by staying there which was nice Nothing off the top of my head

Everything was great and everyone was very helpful.

When we first checked in the first room that we got, it was hot in the room like there was hardly any air blowing out and it wasn’t even cold so the next day I go and I switch rooms the air in that room wasn’t much better.

Bad

Everything from the beginning was great, the emails to check in to the staff all throughout the trip. Only delay was one machine that was not working, took a little bit longer than expected to find someone to help, but all in all a great stay! Oh yeah didn’t win anything but you can’t be that lucky lol

Very good service

.

Superb

Good stay

They keep your $100 deposit for up to 11 days

location & price was good. clean rooms. At 230AM the fire alarm went off repeatedly for about 20mins. the alarm stated it was a false alarm, and nothing needed to be done. This alarm was EXTREMLY LOUD and it made it hard to go back to sleep. In the morning there was no explanation and nothing done regarding this inconvenience. When we called the front desk, they stated they knew nothing about the fire alarm going off.

Unfortunately, your front desk people need to know how to turn on a smile. They're like robots, no personality no customer service skills. I went over to Cal Neva to go look at the place that I haven't been in for years. You guys need to go and look and set an example of how they treat you.

We enjoyed the 4th floor. We did not like the view of the roof with the building materials.

housekeeping was excellent

Good

Bad

Nice place and lots of restaurants More updating

Convenient location We were given the wrong type of room (mistake by the person checking us in), we had to get that fixed. A fire alarm sounded for about 5 minutes at around 2am

No breakfast,great location. No laundry,or microwave.kurig didn't work

The front desk was rude. They were all about the bowling tournament and forgot to treat other guests just as well. All about the bowlers and not about the regular customers. I will not be staying there again.

Loved our stay here! Every staff member we encountered was so helpful and friendly and welcoming. The property was quite big and we got lost a few times overall it was a great experience. I visited in April and I’m rebooking for July. All the food we had there in a different restaurants were excellent.

The room was nice, the property was great with plenty of options to eat. However the downfall of my room was the AC, we even had engineering come and check it out, it worked for about 8hrs and then it decided to not work as good. Honestly I wish there was a way to crack or have a fan in the window to pull in the fresh air. Then moving on to food, the central Cafe was delicious we order it from our room, and would definitely do it again.

The room wasn’t clean at all, even though I stayed 2 days. Both places at the edge of the bed on the floor, one pieces of pretzel sticks and crushed pretzels along and the other bed had a broken top of a soda cup. One day I shampooed my hair and the water stopped for 2 hours no hot water no cold water. I had a zoom call, I had to do without video. Internet. I was able to make zoom calls, but it would freeze for other activities often and made my work 10 times slower. I guess you stay here for Casino not to work ? Also, I don’t understand the housekeepers coming into the room before the check-out time. Overall 2 out of 5. ( And that’s me being generous)

These rooms are old and gross - dirty moldy? Curtains, bleach stained toilet that is low like for kids to the floor- dated small rooms

We were very upset that we didn't have hot water for showers and our room was never cleaned while we were there

Exceptional

great staff

The room was terrible. The AC felt like it wasn’t working at all. It was a hot weekend, and the room stayed stuffy the entire time, even with the AC set to a very low temperature.

Fast to friendly check-in and out. Elevator was slow in parking. The EV charging stations in parking garage are not fast so plan accordingly.

Central to downtown Reno... walking distance to good restaurants

Crew

I didn't like the early check-in fee of $56, so we waited until 2:30 for courtesy "free" check-in. Also didn't like that the shower head was about 18 inches too low. If I decided to wash my hair, I'd have to squat to rinse!! Two hairs in the bathroom that weren't mine! The air conditioner made a rattling noise ALL NIGHT! Ugh! The sink drain glubbed constantly - kinda creepy. The remote control needed newer batteries. The bed was like sleeping on a marshmellow - VERY SOFT. Not good for old peeps with bad backs! Other than that, an ok over-nighter. The ice machine was near and worked great!! The coffee maker was nice in the room. However there was no clock in the room - guess that's the norm now?? But there were nice phone chargers bedside. Easy check-out on the TV. $43 and some change for tax and whatever fee upon check-in even though I prepaid Orbitz. Jeez!

Room a little dated but very clean. Elevator carpets can use new carpeting. I was very happy to see they still had Valet service. A lot of casinos no longer offer this service which is unfortunate. Would definitely stay here again.

This hotel shouldn't be rated in the 8s, I would give it a 7 at best. It is very convenient location though and the 3 casinos are all intertwined. You can walk between all three without even hardly noticing that you did.

Clean room for smoking room

No microwave in room would of been nice to warmup food.

Passable

Good

We stayed 2 nights in a

The mattress were Way To Soft. I had to use a tens machine every morning just to stop the pain.

Construction on the 6th floor where they housed most the guests . Loud voices in the hall yelling at each other. Fire alarm goes off at 630 am Thursday and no one has anything to say about it so we’re all just standing in the hallway looking for the stairs which weren’t clearly marked . Finally some idiot construction worker just said it’s nothing . No sorry for waking you up or anything . Felt really scared after that bc what if there had been a fire. Very strange property . Nothing to do downtown except wish you weren’t downtown . I’ll never go to Reno again .

The stay in room was okay however, by me being non - smoker I could still smell the smoke of cigarettes and the smell of in my clothes which made my stay not too pleasant.

Our room was stuffy ac did not work! It's like a maze trying to get to our room! The person that helped us was kinda rude! Needless to say never again also the beds where horrible.

DO NOT STAY HERE!!! From the valet to the front desk to the restaurants there is horrible customer service and the do not care. The room was so dusty and the place needs a total refresher. Not at all worth the price! Stay somewhere else!

excellent experience in Eldorado. Will come again next time I'm in town.

Great experience

The stay was great overall. The staff was very helpful and accommodating. Plenty of items of interest on the premises. The room was clean.

Overall stay was good

very nice property, Eldorado is connected to circus circus and silver legacy so you don't need to even go outside. there are plenty of food options and very fairly priced. the parking is free both in the lot and the connected parking garage. The rooms are old, and somewhat outdated. the first room we were given the ac didn't work, the second room we were given the thermostat was broken. the staff was very nice and they gave us the second room very quickly, and repaired the thermostat in that room very fast, but the non working items is why i only give this property 4 stars. i will note that this place is pretty centrally located and made for short trips where ever we wanted to go and is in walking distance to the riverwalk and several resturants,

No hot water and staff couldn’t care less. Very rude on check-in and check-out

All of the staff were friendly and helpful! Really clean rooms, and an excellent restaurant selection!

Shower head was set for someone that is 5’ No AC

The rooms were uncomfortable. The bed was to soft and the temperature in the room was horrible!! Only cooled down after 3 am.

We then asked about luggage given the handicapped spot, and it was suggested I take care of it since I am able to walk without a cane. The room was not very clean (there was visible black mold in the bathroom) and overall the property needed upkeep. I will say the food court had lots of good options, so that was nice. Overall we will book elsewhere next time.

We enjoyed our stay. The room was nice and comfortable. Wish the restaurants had been open for breakfast everyday.

Prices were less expensive, property was clean, room was nice...what else can you ask for...some of the businesses/restaurants inside hours the hotel weren't the greatest...

Property need upgraded, pool not open, room thermostat didn't work,stayed at 74 degrees..hotel never offered a room upgrade at checking.

Bust and they blocked off approximately 50 spots to power wash them. Not good

I do not appreciate being put in a smoking room after paying a very hefty price for the room and not be told by Expidia that I would be set up in a smoking room. Very sleazy and shady Business practice. I also don’t appreciate paying the extra $44 for a resource fee. I will not be back!

Yes

This non-smoking room reeked of cigarette smell. It was “run down.” The refrigerator did not cool very good even though it was set on the highest setting. The blow dryer worked about every 60 seconds, and then shut off due to over heating. It took almost 2 hours to fully blow dry my hair. The good thing was the AC was quiet and cooled well. Coffee macine worked well.

Loved the room! The staff was amazing, too!

Rooms were clean and spacious. Staff was very helpful and kind.

Restaurants

The bar at Gordon Ramsey was excellent!

Parking garage: only 2 of 3 elevators were working, causing long waits. Check-in was smooth, and the front desk staff was friendly and helpful. The biggest issue was the hotel elevators. For most of our 3-night stay, only 2 of 6 were working. On checkout day, we waited 15 minutes on the 14th floor. When I called the front desk, I was told only 1 elevator was operational. We could also hear what sounded like someone stuck in an elevator. With a flight to catch, we had no choice but to carry all our luggage down 14 flights of stairs. Room (Petite King Suite): spacious and comfortable, with a great bed and nice jacuzzi tub. However, two issues stood out. First, the AC wouldn’t cool below 72–74°. After multiple calls and over 1.5 hours (and my husband going to the desk), someone finally came. It was fixed, but the delay made it hard to rest. Second, the bathroom layout is extremely tight. The toilet door opens inward with very little clearance—difficult even for someone of average-to-larger build. Overall, while staff was kind and the room itself was nice, the elevator problems and slow maintenance response significantly impacted our stay.

Clean room

Great experience, staff was very helpful throughout our stay.

Room was clean. But shower bath was very slow draining.

Nice place

Good rooms

The hotel and casino were uncomfortably hot. Also the room we stayed was uncomfortably hot. We set the thermostat to 60 degrees and when we came back to our room hours later it was still hot. A plus was the bed was very comfortable and the Sushi Restaurant at the hotel was very good.

Clean rooms, clean establishment, good food, friendly

My overall experience was nice. My room was clean, but a bit dated. The shower could have been warmer. The staff were great. I will probably stay here again on my next visit to Reno.

While it was close to the venue we were attending, the El Dorado didn't have much more to offer. Most employees seemed indifferent or irritated when asked simple questions an out of town visitor might ask, such as "where can I find check in" or "do you have luggage carts".the property was also deteriorating with multiple elevators out of service. I will never go back.

Very nice rooms

When we checked in they upgraded our room for free to a King Suite at no extra charge. That room was awesome. It rents for much more than we booked. Thanks for the upgrade!!!

Issues with our shower but the staff was very efficient and fixed it right away.

Our stay was good. Place was clean.

I would not recommend.

I would stay here again. The attention to detail from the wireless phone charger to the coffee setup were on point.

Good, clewn

Decent property. Like the shows and the staff. It is a little outdated and worn. Don’t like getting a price on Expedia then having to pay extra resort fees. Put fees upfront.

Everything was great, food, service, rooms, staff. The only thing frustrating was the elevators. We were on level 22 and sometimes it would go to 20 and reset and we would have to go down again. Other than that we loved it.

Enjoyed our stay as we always do. Staff is wonderful

Slow elevators. Parking elevators were out of order

First of all, we were booked and put in a smoking room, I’m guessing because we booked through Expedia. We had 2 rooms and they were both booked as smoking. Multiple calls were just met with no non-smoking rooms are available. One whole day we had to experience a jack hammer or air hammer breaking of concrete in the room above us. This went on for 8 hours. Couldn’t stay in the room. Calling the desk resulted in we’re at full capacity and can’t move you, and are unable to refund room charges because of Expedia. Room condition was below average with quite a few items in disrepair, notably shower control handle was broken and dangling. We went for the national bowling tournament but probably won’t again due to these hotel conditions.

Good

Small room, small bed, AC not working, room’s decoration is outdated, noisy and construction or repairing other sections of the room early in the morning which woke me up and most of the elevators are broken, and only one elevator working for the entire hotel and parking structure. This is the first and will be my last booking with this hotel. My next stay will be at Peppermill or Atlantis.

The room was old and meh. Clean but it was like every noise was amplified in the walls. Most upsetting though is the ridiculous $45 per night resort fee!! What on earth that is for is anyone's guess. The site says you get a Keurig in the room. Really??? $45 buys a lot of Starbucks from the cafe downstairs. Truly, the gaming hotels really need to lay off these exorbitant resort fees that are actually for nothing.

The Air filter is not so good and triggered my allergy

The Eldorado has a perfect Central downtown location by the train station and bus transportation to all other parts of Reno. The property has a very nice vibe to it it's well kept seem to have very nice customers inside and the staff was nice.. the room was very nice especially for the price

There is cigarettes underneath the bed. They didn’t do a good job at cleaning the room. The headboard was ripped up and scratched up. You got there was no option to change my room to non-smoking. I only had smoking will not be staying there again.

Good location in heart of downtown. Valet service was great. No microphone but would have been nice.

However once we arrived in our room there was an overwhelming smell of smoke from maybe a dirty duct or heater vent that hasn't been turned on in a while. It ended up setting of the alarm momentarily but we're able to reset the alarm. Throughtought the night the heater seemed to work less and less. We finally just gave up dealing with it. At around 9 am we were woken up in such a torrent situation it was unbelievable. At 9am the sounds of saws, drills and other construction devices set off what seemed to be the hotels renovation. We were prepared to deal with the clutter of renovation and were assured it would in no way interfere with our stay. We were misinformed tremendously. I called the front desk where 2 were told they didn't know they would be starting early and that the decision must have come from upper management and offered only their apologies. To say the least our night was inevitably ruined. Sleep was not on the cards. And now are almost undeniably sure we will not be returning any time soon.

I was very disappointed that i had to wait over an hour and 35 minutes to get the room cleaned that i reserved then the next moring a house keeper just walked in our room while i was standing th ere naked after i had a late check in even though the walked in at10:30 am

Rooms clean. But didn't get what i reserved. They reassigned my 2nd room of 2 doubles (after placing a "do not reassign" note when the first room was checked in. The roons were to be connecting or adjoing, because ofvthe children traveling with me. Ended up with 2nd room being a King, instead of 2 double beds.

They will put you in a room different then your reservation if overbooked. A few of the staff members saved the day. Because of Redro at the desk I'll stay with El Dorado again.

They did overbook our room, but the manager made it right. The rest of the visit was great.

Everyone was professional and helpful. Housekeeping and our desk associate were splendid.

Minimal staff so wait times were long. Room is a bit outdated still.

Staff is super nice. Shower could use more pressure. No microwave is a downside. I like that there’s casino in same building

It was ahold stay all the way around.

Older hotel. Needs updating

Our hotel stay wasn't bad, but wasn't great. Our a.c. in our room didn't work the first day and had to have maintenance come and fix it. It was around 80 degrees outside and the lobby and casino floors had the heater on high. It was so hot inside, me me want to go somewhere else to drink and gamble. Our room was the small suite with the jacuzzi tub in the center of the room. We liked it but wished the water stayed warm for longer. We had to keep the hot water running the whole time we were in it to keep the water warm. All in all, not bad, but not amazing. Much better than our last Reno stay at Circus Circus.

My room was clean and bed was good.

I guess I disappointed myself by expecting more from Reno knowing the history of what the city used to be. As my son would say, "it's pretty mid tbh"

They were doing some remodeling so the cleanliness was lower, but I do believe that would be temporary.

Love the suites here! We will definitely be back. All staff is so friendly and helpful. The only negative I would say is that it needs some matience and updating. Other then that its great.

We stay 2 nights and no buddy came to clean our room

Good location but elevators were an issue, especially during check out. We were waiting 10+ minutes multiple times and we wound up having to lug all of our luggage down 8 flights of stairs. Not sure if we will stay again, there isn't a great place to enter the hotel with your luggage, there are stairs and carpet which made it challenging.

The staff is very friendly. The only problem we have had is the shower/Tub water drains slow.

Rooms and Casino was hot.

The room was clean, had a great view and an amazing bed so it was perfect for me.

The staff was great. The room was clean and the beds were comfortable. The property was under construction and the elevators were very slow, but I will definitely stay there again.

Our air conditioner was broken and it was really hot outside. We had to have an engineer come in our room at 2am and he could not fix the air conditioner. The breakfast at the cafe was horrible the breakfast sandwiches tasted like rubber.

Not sure if maids were supposed to come daily, but they NEVER came once. Everything else was standard. Nothing more, nothing less

The staff was terrible. When we asked for a microwave to warm up our baby's milk, they told us that those were only available for VIP rooms. When we checked out, we reported this comment and mentioned that every other hotel we had stayed at provided a microwave; in response, they told us that they don't provide microwaves there and—because we had asked for one—that "this hotel isn't for people like us." It was a bad experience, and honestly, I will never stay at that hotel again. The hotel in question is The Eldorado in Reno, Nevada.

1 elevator was working for 26 floors and it was noisy and janky. Elevators are dirty.

When I called down to ask if the elevators were fixed the front desk person says “I haven’t been told that they were broken.” dismissing my concerns about getting on a broken elevator. They should have a warning that they have old elevators that may break down. There were other guests that were also stuck in the elevator. One guest was stuck for over an hour. The staff dismissed it like it happens all the time. There was no empathy from any of the staff that I talked to, except for the security officer.

Room was clean & bed was so comfortable!

Yes

Terrible front desk staff. Bad enough I won’t ever bother with this place ever again

Fun hotel in a great location. Able to access the silver legacy as well. Room was comfortable and came with mini fridge.

Staff was really great... I told them I need AC to sleep at night since there is no fresh air on the 23rd floor and the room was 76 degrees all night and day long! The thermostat wouldn't budge and at its hottest it was 79 degrees. I had to soak in cold water in my soaker tub. Plus the floor hasn't been vacuumed in a while. They did have nice slippers and robes to lounge in plus a corner room with panoramic views of the city.

Staff were friendly, clean room, qujet

It was a very comfortable place to stay andvrevord for a night. Clean, quiet and what I needed at the time

The extra booking fee is pretty outrageous. Other then that everything else was great.

Excellence

Room spotless and great staff.

Everything was great. The elevators are slow at best. Need to get them working better

Getting from the hotel to parking or even to other areas of the property is quite a long walk. Parking overall was inconvenient and difficult to navigate.

My wife had a haircut at the spa. The hair dryer was broken in our suite. Outlets not new, plugs would just fall out. Lamp not working. Room #1601. We have stayed in this very same room. For the price I am very disappointed. We checked out a day early.

Great

Room was quite large. Only 2 towels. The bummer of the trip was waiting 10 minutes for the elevator.

Overall good.

Nothing special, just a clean comfortable room meeting all expectations.

Very comfortable beds and clean room. Beautiful view of the snow covered mountains. Super quiet and had a great night sleep!

Construction workers very loud outside room appx 7 am

Everything was fine

Room was good for the price, only down fall wish it had a microwave in the room. I paid an upgrade to get this King size room.

Our room was spotless and well stocked. Our bed was so comfortable. I got the best rest in a long time.

When I went into the room there was a random sock and a used condom on floor. It was pretty gross

Yes

The room was very spacious and an easy walk from the Amtrak station. The hotel is close to the river and the Automobile Museum.

Tap in shower not working correctly, tub did not drain well, TV remote needed new batteries called housekeeping 3 times no response, only 3 pillows asked for a fourth never arrived. Over all poor

Had a great time. Nice big, clean, beautiful rooms. Comfy beds, cozy pillows, and spotless sheets! ❤️

Room was clean. Got roomed cleaned as promised, thank you!

The room was fine, but the fan on the furnace blue cold air all night

Quit rooms, hotel part of “The Row” with all the food gambling and entertainment you need without going out, if you don’t want to.

Yes

No mention that rooms are under construction until you get in your room. Construction starts at 7am. Still charging full price for the room.

Booked a suite room category more than 2 months ago and when we checked in all those categories were being renovated. Hotel would not place us in another suite category unless we paid more. Was there mistake for not removing those rooms from booking, so they placed in a lower room category with 1970’s era furniture without refunding any money.

Convenience and access to everything. Yet the hotel, the rooms are seriously outdated. The ac/heater unit malfunctioned. The bathroom needed new life.

The room was outdated, our mattress was lumpy, and pillows were to firm. The restrooms in the Casino section had broken latches and doors wouldn't close properly. This poor place requires a complete makeover that's for sure. This was the first and last time we'd stay here. =(

Only one working elevator. Took over 50 min to get to room. This also happened in August on a hot August night weekend. Ended up walking 6 flights of stairs with luggage to check out.

Came here with my bf for my birthday. Check-in took forever because they were having computer problems. I reserved a non-smoking room but apparently they didn’t have any so they gave a us bad smoking room that is literally right by the elevators so we can hear anyone who gets off and is being loud. On top of it I told the lady at the front desk I was here with my bf and she gave a room with 2 Queen beds!! Like what!? We couldn’t even sleep in the same bed (he’s 6 ft so trying to sleep comfortably is out of the question)! The room is by a nightclub or something so we basically have front row seats-and had to wait for it to be over to go to bed. Horrible 1st time experience staying here.

Fabulous room with great views and plenty of space

Very nice clean room. Hotel accommodated our requests. Beautiful view and helpful staff.

Na

Enjoyed my stay

Felt very safe. Security was prompt. Housekeeping were accommodating as well as front desk. Everyone was pleasant.

Upgraded to the suite. Was a fan of the bathrobes in unit! Also liked the makeup mirror area. Nice staff.

The heat didn’t work, and we need to change room at 2am. We are too tired.

Jacuzzi was dirty. Hair in it on top of scum along sides.

Long line waiting to not pay extra for early check in. Room was not in good condition, broken drawers. Paid for deluxe adjoining rooms, did not get but had to call 5 times to arrange rooms next to each other. Do not think they were deluxe and should get a refund for regular room versus deluxe. Most disappointing stay here ever.

Nice place

Nice place

Rooms were large everything worked staff was accommodating.

Large room, comfortable bed, Kuerig coffee maker

Got upgraded to a suite which was Awesome, as it was my husband’s birthday!

Bathroom shower is old. Everything is good.

We showed up 30 min before check in and they charged us 30 dollars for a room that was ready. Do better El Dorado, do better.

Great experience

Reserved a non smoking room but the marijuana smell was overwhelming. Had to request a room change from the first room due to this and the front desk staff informed me that "Marijuana is legal in Nevada". I had to reply that it is also legal in California but I do not expect my room to smell as if I'm sitting in it currently smoking. The second room also smelled but not as severe. I would not return to this hotel or visit the casino. It has definitely become run down and dingy over the years.

All great

Bathtub water drains very slowly and so water fills up very quickly during shower. People had to wait a long time to use.

Very clean, nice service very good reception

Overall, it was a good experience. The room was clean, and the property is conveniently located. The food was wonderful, and the staff was pleasant. We had to park our own vehicle because it was a truck. We decided to stay an extra night, and the front desk lady was less than friendly. She said that she could not help me and to contact Expedia, the booking platform that I previously used. I booked another night through Expedia and got another employee who helped us keep our same room.

Empty glaases in hall three days

The room was very clean and the atmosphere was very nice.

Great room, and staff were really friendly

Good

Staff was great

Great stay, thanks for the support.

Meh, its was just ok...

The room is gorgeous and overlooks the famous Reno arch. So comfortable, too. We'll be back.

Great hotel

So convenient to be in the Row! Love the restaurants and nice rooms

Room was mediocre.

Clean room; close proximity to registration area; convenient to bakery area

The bed was uncomfortable. The room was hot. The AC didn’t work. The shower wasn’t great either.

Upon check-in, I learned the room I booked was under renovation and staff let me know that it was no longer available but would upgrade me to a corner suite at no extra charge. The staff were very polite and extremely helpful and the upgraded room was lovely.

Everything was good, check in and room was clean.

Mold in bathroom ceiling . Pee stain on bed sheets . Hot room.

They gave me a nice room by the elevator, that I requested to help with my handicapped friend. Excellent music at Roxy.

Yes

Room was nice went to check in at 4:30 no one at front desk

Hair in the bathroom Beat up old furniture

Location close to the events center.

great service

Nice place to visit and clean

Love the old Reno hotel feel but overpriced everything! Every staff I asked a question too they seemed speechless and always confused it was like they saw a ghost. $9 beers $12 shots come on! Why go back to Reno? No reason too.

Was going there for years no other casino in the Reno charge for parking No wonder why the hotel practicly empty

The room was comfortable but the cleaning is not great. There was old food on the counter and the toilet had not been cleaned and was definitely in need of it. Other than that everything else was great.

We had to ask for clean eating utensils three times as there was food still on them. We finally used a clean spoon to eat our breakfast.

The parking garage elevator didn’t work. My disabled husband had to walk down 6 flights of stairs

Big problem with my room keys. Room key did not open room door had to go down stairs from the 9th floor had to wait 6 minutes to get an elevator. The receptionist told ok i fixed it went up in the elevator to the 9th floor and still did not work. Waited again for a long time for an elevator went to the receptionist again She told me we’re gonna have to move u you’re getting an upgrade i said ok. Went to the 9th floor again but before that we had to wait for an elevator for along time. We got to the room and the room temperature was at 79 degrees it felt sooo hot i tried to turn on the A/C and it wasn’t working i tried to reach the front desk with room phone and nobody answered my wife told me just forget about they’re not gonna fix it. So we had to leave the room door open for while until the room temp went down. Never again El Dorado never again fool me once shame on you. Thats my story thank you

The inside of that tower and the room’s decor, makes you feel you’re in a 70s movie. The toilet was constantly filling and the sink drains made weird noises after turning the faucet off. Checking out was a breeze. We were surprised that valet was $15 since it has always been free. Granted, we haven’t used valet parking since Caesar’s entertainment took over the three big downtown casinos. Bottom line, it was a poor experience and we might not stay at this place in the future.

We had to go back 2 times to get the keys reprogrammed and ultimately had to be assigned to a new room that did not have the bed configuration we had reserved. The resort employees were helpful and the room satisfactory, but inconveniencing customers with something we were told might have been due to testing being done on doors without compensation of any kind, was rather poor customer service.

Sheets were scratchy, only had 2 pillows per bed and AC did not work well. Carpet is old, really need to update.

Good times

Good stay

Didn't visit pool or spa. Everything was great. Maybe I am saying that because I won 500 bucks? PS: I like the older showers they have more water pressure.

The security staffs were really helpful finding my way around the hotel. Great stayvall around. Thank you

The room was decent, dated but clean and everything in good order. However, the elevators were a nightmare. I was on 10, waited over 15 minutes to get one. Another time i had to take the stairs to some seeding smelly alley. I assume this was a fire exit.m, no alarm though.

Ok

The bath was great. The atmosphere was what we needed

Yes

Me encanto

Staff was great

Clean and comfortable!!

Multiple elevators down made waits to get to and from rooms 15-20 minutes. Was down multiple days. Unacceptable

Old room, gross showers, non-working elevators. Surprise $40 per day “resort fee” for nothing Loud club music after 11:00 pm that kept me awake.

Both rooms heaters were not working upon arrival. We had to put on thermals and puffy jacket

Front desk was rude at check in, room was freezing, elevators and escalators busted. No clean room after 1st night. Dealers and all gambling associates not friendly what's so ever. Nobody could even crack a smile.

Yes

Cigarette smoke on the gaming floor can be tough downstairs. Elevators not running is an issue on busy weekend. Enjoyed our stay

Neglected, no help when checking in, room ac wouldn't shut off and it was 29 degrees last night, over all bad experience

The only thing I’d mention is at check out gentleman at the front desk could’ve been a bit friendlier and more outgoing. It felt like he isn’t very happy in his role, which came across in his attitude and demeanor. Other than that, I enjoyed my stay and feel it’s a solid choice for the value and convenience.

Escalator not working. Was charged a $44 resort fee at check in, afterwards the clerk tells me their pool is closed for the season, BUT I was welcome to walk to the neighboring hotel and use their pool?? How about skip the resort fee?

Elevators at the hotel took about 20 minutes from our room floor. Room could have been cleaner. Popcorn and crumbs from the last guest were under the bedside.

Room was great staff were good.

Excellent

Staff was great i did enjoy my stay

yes

Very slow

The safe didn't work. Number one number two. It's a refrigerator. Did not work either. The free coffee and water was okay

I met reception desk's staff. She was very helpful and corteous. I also needed some technical help in room, again the staff of that department were very helpful. I did not use spa or pool or other aminities and can not judge them.

Good

Great service

It was small but that’s just because the age of the place

Carpet in the bathroom, (yuck) lighting in the bathroom was terrible and had no counter space due to tacky large 80’s fake flowers. Toilet was so low to the floor my 3 year old grandson could use it. Bathroom was tiny!! Bed and pillows were so uncomfortable that I didn’t sleep. I would not stay here again.

Room was clean nice staff great i did enjoy my stay

Room was very clean, staff was helpful.

Yes upgraded to a deluxe king room and it was nicely furnished and a good size with a lovely view.the mattress was hard springs, uneven and needed a mattress.Topper would have expected a little bit higher quality for the price.

Only one garage elevator worked and we had to park on the 9th floor due to nothing available. Then once checked it it took about 12minitws to get an elevator and only one was working. Then we get to our room and it’s the smallest room I have ever stayed in. Upon checkout we again waited 15mins for an elevator for one to arrive crowded unable to carry us all. We than proceeded to a staircase and ended up in an employee only stairwell

Was pleased with the day

Overnite stop. Good

Well maintained

It was fine, but i can't understand that we had to pay a $38 'resort fee' for a tiny gym with equipment from the 80s, and a pool that was closed for the season. Rooms are dated as is tye facility

Staff was great the upgraded room was amazing

Nice place too stay.

Ok

The Row is no joke. Plenty of games, plenty of restaurants, and too many laughs.

Multiple elevators were not working. There was a constant line to go up to rooms. At one point we waited fifteen minutes for an elevator to go down, before we decided to take the stairs which exited onto the street. Not a clean stairway at all either, then we walked to reenter the casino. This is a huge downgrade from the Grand Sierra across town.

The property is super old and the rooms need to be updated.

Perfect

All the Staff that we encountered were absolutely amazing (front desk, maintenance man, bar tender’s, security guards & housekeepers) were so helpful! The property was clean, the access from parking to the hotel was convenient and the music at the bar was great.

The elevators were malfunctioning all weekend. Took almost 45 minutes to get an elevator. It was horrible.

Out if 5 elevators only two worked. Plumbing issues in the shower. We were on the non smoking floor but other guests smoked cigarettes and weed. The smell was terrible.

Bad signal Bad cleaning Not smart tv Bad service

I love it

Didn't use

Great

The room was in good condition until another guest decided they would smoke in a non-smoking room somewhere in very close proximity to my room. My entire room smelled as if they were in the hall blowing smoke undee my door. So I called the front desk and they said they would send security up.

Room was clean and staff was friendly

Hotel does not provide microwave for any rooms. We couldn’t warm something we needed. Most of the hotels today provide microwave

Me and my kids had an amazing time here in Reno. The room was as expected comfortable, clean, etc.

Great room at a great price centrally located in downtown reno. We got an extra large room with a king bed and sofa in it with a view of the mountain and part of the city.

Yes verey nice

I checked out after being there only a couple of hours. I felt unsafe. People were running up and down the hallway and carrying on. The room was dirty. The TV kept turning itself off. The room even smelled dirty. I was so glad to leave there and go back home!! I WILL NEVER BE BACK!!

The staff had a major attitude problem. I did not feel safe there. People running up and down the hallway knocking on motel room doors. The TV kept on turning itself off. Food in the restaurants was way overpriced. I checked out after only being here a couple of hours and I want my money refunded

Our stay was fine. The room was sufficient. The bathroom towels could be better quality. There was a sign by the elevator that said it was a non smoking floor, however we smelled smoke in the hallway. Our room did not smell at all. Check in and out was perfect. The elevators are a bit old and slow.

My room was very comfortable and clean. And every hotel employee I spoke to was professional and kind. I was there for a conference and not to gamble and the venue met my expectations.

I found bedbugs on my bed 😭. I took photo of it to show the security for approve and confirmed was a bedbug. They told me to check out early at 2pm while I asked for 7pm. They didn't offer a refund and they didn't have washing machine to wash my staff. They offered another room and told me to go use it because it's okay even if I spread the bedbugs to the other room. Horrible and dirty hotel!!

The room, the bed, the staff was wonderful, however finding food at 11:30 in the morning was impossible. Nothing was open No one was open. We kept on being told to try over there or go down there

Staff

Great hospitality very helpful and friendly people

Parking garage was completely full at 7:45 pm had to park at the top floor of garage.

Thank you!

Very lively place with many great food options and games to play.

The location was great but i will be staying somewhere else next time for sure.

No

Nice place.

Room seemed very clean; staff were helpful for what we needed, but nothing stellar. Except for the Asian woman serving at the coffee and pastry counter near the lobby in the mezzanine. This was Thursday morning 10/23, around 9am— she was amazing, friendly, and went above and beyond. She deserves to be recognized for exceptional service! Also, the elevators for getting to the parking levels was malfunctioning.

Room was clean but we asked for a non smoking room and it clearly had been smoke it at some point as it stunk of cigarettes. Bed was comfortable but pillows need an update

Was really happy to see so many security people on the floor and my room was nice and clean. Staff very friendly and attentive whenever I had a question.

They charged me a propety fee after I had paid Rxpecia.

Got the

Yes its was very relaxing, water was perfect temperature!

Wonderful stay

The room was very clean

We were there for a funeral, most of the family stayed at GSR, for the price, we made a much better choice.

Best place to stay in Reno.

Room with spa was fantastic

Very clean room. Staff are all awesome

We had a blip night one. The thermostat didn't respond to changes. We called service and they immediately came to help. The fix needed excessive time, so they moved us to an upgraded room and removed our resort fees. We felt they went above and beyond in their efforts to make the stay a great one. Thank you, El Dorado.

Clean room

Valet parking was easy but getting our luggage was a bit challenging, they forgot to put it on the conveyor belt to the bellhop room but it was found after a scare with my medication. Rooms comfy and clean, slots were not bad at all. Highly recommended—Brenda

we could not check in till 3 p.m. not even five minutes earlier. the room was dirty, carpet in the elevator was filthy.

JT was great at the front desk. Wow very helpful.

Clean room nice stay.

Loud hallway noise. People loud talking yelling in hall for extended time.

(However I stayed Exclusively at Fitzgerald's for their Player Perks.) Don't change, "The Row" has that old Reno feel.

Great time

The staff was wonderful. Rooms nice and clean.

Reserved two Luxury King Bed non-smoking rooms. Called the hotel and requested the rooms be located near each other and a high floor. Also asked to have a view towards downtown. Upon arriving the hotel and while waiting in line I overheard the receptionist mention the to folks ahead of us that she gave them a free upgrade. I asked the couples what type of room they booked and she said a luxury king bed non smoking. When it was our time to check in I repeated the requests I made on the phone to the receptionist and asked if we could also have an upgrade. She said no problem. We were assigned our rooms and I asked about an upgrade and she she couldn't offer it to us. Our rooms were located next to each other. We were on the 6th floor (actual floor was 3 levels above the mezzanine) View was towards north Reno and the top of the roof of the casino. almost level with the roof. My travel friend told me not to make a fuss so we kept the assigned rooms. We wanted to eat at La Strada restaurant but it was closed. In the morning we found the Coffee shop restaurant was also closed, only open on Friday, Saturday and Sunday. Certainly not the El Dorado of the past.

El Dorado always kept their hotel rooms clean. Parking was free and convenient. Front desk (Dennis) was helpful but needs to be attentive instead of being on their phone. He kept checking his phone (texting) while helping us. just provide customer service

I thought was more fancy but it's not

Helpful checkin and adressing all concerns

Showers are horrible. Hotel very clean though. Everyone very kind and hlepful.

Seemed to have excessive dust in the air in the room(needs filter cleaning) but bed exceptionally comfy

want to say JT at the reception deck today was a huge help I had 9 rooms to take care of and he was so polite friendly and very helpful. JT was a pleasure to work with.

Excellent restaurants; impeccable maid service.

Great price, clean, spacious and convenient to everything.

I had to pay a resort fee of $36.95, but there was nothing included! So bad!

Smelly

I love the suites…..

Amazing

It was a great stay i enjoyed myself the only compliment i have is the elevators needs to be more elevators working

Loved it

Shower did nog drain. Elevator floors dirty. Check in staff rude

There's no toothbrush and toothpaste in rhe bathroom and the room doesn't smell good

Room was very clean and well stocked.

Room had no hot water! No heat! Asked to change room only to have the same

Easy check in process, nice walkable distance. Will be back

Great location.,No need to leave many places to eat and things to do.

Stayed for 2 days and had NO hot water! Staff kept telling me to run the water for 30 + minutes and still it did NOT get hot. I paid to upgrade my room and was not impressed. The thermostat did not work my room stayed at 66 degrees. I tried to be patient but to no avail. I will not be coming back to stay here

Room was not ready over 2.5 hours after check-in time. No compensation was offered and the staff was rude and bellhop was not available to get our luggage after they took it and hid it away. Made us late for the event we came for and unable to freshen up and change clothes ahead of time.

It was a great experience

Not clean

Needs microwaves

Staffs are very kind and the hotel room is clean .

Clean spacious room

Everyone was kind and professional and the food was fantastic!

smoking room

It was nice except the bathtub in room 705 it needs to unclog water don’t go down and in my opinion those door knob’s needs to replace the lock people next to us they close their door and we can hear them it’s too loud

Caleb at the front desk was fantastic!

The amount of money I paid for a Suite thru Expedia was awful. It had no VEIW of anything. The only window was near the ceiling and it was frosted out. We had to switch room and paid more for a room with windows. I will try my best not to book through Expedia. I swithced room thru the HOTEL. The new room was excellent!!

I absolutely do not recommend this hotel, do yourself a favour and look elsewhere.

We had no heat in room called maintance they fixed it, water was at a cool temperature instead of hot. casino were dirty i dont think i would stat agian at this hotel, very much unsatisfied

Half of the elevators were not working and we had to wait in line for 20+ minutes at a time just to make it up to our room. When we talked to staff about it they informed us that 2 of the 4 elevators have been down all summer. This is ridiculous and obviously a sign that management isn’t doing what they need to do to have their property maintained properly.

Only issue with room was one morning Luke warm water in shower. No reflection on hotel but downtown area very dirty and very unsafe feeling at night.

Always a goof time at the El dorado, easy check in, Great restaurants, lots to do.

Hotel had an easy check-in.the room i was given though the ac was not working thermostat read 60degrees but it was like 80 this made it difficult to get a good comfortable nights sleep.This was my first time staying at eldorado and i will not be returning.I didnt even bother to complain until checkout because it was street vibrations weekend so i know it gets packed in the hotels.

The room smelled like smoke even though it was a non smoking room. Housekeeping did come up and spray something but didn’t really help

Room smelled like smoke. They offered to have housekeeping come spray an airfreshener. No rooms available to switch us too. Terrible

Their hot tub wasnt available even though that was a main factor in choosing this location and it was too cold to hang out in the pool. Our first two rooms were non smoking but smelled like smoke, they made it up to us with upgrading us to a premium room which didnt smell like smoke, so if thats a concern they really shouldnt be putting people in the non smoking when there is clearly smoke. We also tried using the stairs one day because they had 3 elevators out of order and we got locked in the stairwell we were extremely lucky that within 1 minute a security guard happened to come by but this is where people are supposed to exit for fire safety... that is extremely dangerous that if something was to happen we wouldnt be able to get out. If your going to have elevators out of order at least have your staircase working. All that aside the accommodations were great but the safety factor is probably not going to have me back, along with no guarantee of a true non smoking room.

Close to alot of stores and food is easy to find. Did not like my view being blocked for the amount of money i paid.

Clean room

It feels dead around that whole place it was weird not a lot of good food options

Great weekend

I booked a king size bed with a view and we got 2 queen beds facing another building, I asked the front desk why and they told me since I checked in at 5:30pm instead of 3pm I wasn't guaranteed the King. We drove for 15hrs to get there. I should get what I booked and was disappointed. They were unwilling to give me the room I booked or a discounted rate.

Although basic, very accommodating and super central

Very nice room at a great price!

Our room was nice but we asked for a nonsmoking room and when we opened the door the room reeked of smoke and the smell did not go away all during our stay. It supposedly was a non smoking floor.

Stay here all the time. Love that you can walk to different casinos. Elderadonis always clean with friendly staff

Room is quiet

Was a nice stay good food and lots to do.

They tried to shove me in a single bed.

Good stay, nice room

Thank You!

Convenient, accommodating and pleasant!!

We've always had really nice rooms at the Eldorado, but this room was very disappointing

The only thing I was unhappy with were the dining options. Many of the places to eat were not open on the days we were there.

When we checked in, we were given a key and told which floor we were on. Apparently there was construction happening, so the hallway to get to our room was blocked off with a locked door. We should have been told we needed to use a specific elevator to access our room, not just be sent on our way. A security officer just happened to be in the area who helped us get to our room and told us what elevator to use. It was extremely frustrating to be hauling our bags all over the place when we weren’t told in the first place where to go. In the future, it’s highly unlikely I would book Eldorado again, and I wouldn’t recommend it to a friend.

The hut tub was closed which was unfortunate and the shower was absolutely dismal with a broken handle and the shower spout not being made for the average adult!

It was a very nice stay

Rooms are dated. The shower water would drain super slow so the tub would fill up and we would have to wait 20 mins between guest showers.

Older property, nothing great or horrible

Great cheap stay

Our first room was dirty and smelly. We got another room that was on a much higher floor that was cleaner and did not smell. I assume it was a room that was used for maybe high rollers.

Changed rooms three times and all had issues. Checked out early.

Room is ok, we won’t come here anymore Very old hotels and casinos in downtown.

Great hotel casino. Clean, convenient, and fun!

Shower plumbing visibly broken. Hard tivturn on shower. Shower head is level for a 4.5 foot person.

Desperately needs to be updated

Our elevator was next to an excellent pastry shop😋😋

Lots of fun

This resort has seen better days.

Easy check in, beautiful room, fabulous stay!

Everything was great as expected like always, in fact this is one of the best hotels that Reno Nevada has. So if you’re looking for a good place to stay, then El Dorado is the one.

Sound proof rooms.

Good

The cleanliness of the room left a little bit to be desired. The sheets were clean, but the comforter looks left on. The shower had mold.

Comfort comfort easy valet

We loved it. The only problem was room 1200. The bathroom was difficult to get into the toilet and out of the bathroom after using the toilet. There’s a towel rack that I sat my back on several times trying to get into an out of the bathroom other than that, everything was great.

We often stay at casino hotels. They are usually clean, but the windows, floors needed a good cleaning. Hotel room was much better than overall appearance and cleanliness of the hotel.

The furniture in the room wasn’t something I’d sell in a yard sale, old broken doors and beat up. The smell of smoke is very strong. We won’t be back.

Great Italian restaurant

Location is central to a lot of things

It was really good

Yes

The room was loud from inside the building and out. The window sounded like it was open. I could hear all the commotion from Virginia street and doors from the Nieghbors kept slamming and opening shut loudly all through out the night.

The AC was not good at all, other then that everything was nice

The ADA room was perfect. Easy check in, and out. Enjoyed the variety of slot machines, even though smoking is allowed, the casino was very clean. We will be back!

Great staff.

10/10 will stay here everytime i go to reno. The staff was probably the highlight of the trip. From the desk crew to the bartenders. We loved it/them.

Decent property nice pool area

I always enjoy my stay at the ElDorado. Its a top tier establishment in every way, the rooms, the staff, the casino, the restaurants. I highly recommend it.

Room was possibly ADA? Low sink, low toilet. I'm 5'7". Not a problem. Everything worked fine. Bed was comfy. Pillows new, big, and not broken in yet. Still slept like a baby. Remodel coming. Can't wait. Well deserved. Please stick around El Dorado.

Convenience

Too old，needs to remodel

I've been coming here for years and had a soft spot for it and had overlooked these things before, but enough is enough. I'm done

Most disappointing my wife left an item with senimental value to her and got now real help. She talked to 2 people from the security and lost and found dept , both said they would call her back and no has called to this date. Any confirmation would have been appropriate. A simple yes or no!