Delta Hotels by Marriott Richmond Downtown

Easy on off highway

Exceptional

Poor

Great place to stay.

Very nice hotel. The lady at the front desk (amber I think) was efficient, helpful and nice.

Siempre e

Friendly staff, clean and comfortable room, excellent location....will return again and again!!!! Lucky find!!!

Exceptional

Have to walk through pool area to get to the fitness center. Pipe in the closet leaked from the room above. Charged me for parking when it was paid for with my room when booked through Expedia. Breakfast was also included in my price, but tstill bring a bill to your table.

The room was clean and spacious. The staff was courteous, helpful, and professional. I would definitely book again.

Stayed for 2 night and was pleaseant

Wonderful experience! Olivia was so helpful at check in!

Property is in an excellent location however the rooms require an upgrade....old and dated...

It was a great place to stay, clean rooms nice staff and get the crab cakes at the restaurant you won’t be disappointed.

Hotel employee ! She is the best.

The property is good. Nothing

Exceptional

Superb

Clean, convenient. It was perfectly correct. Lack of style.

Good

Amazing!

Staff (Jeanie, Leslie, and Ashley) are the best. I'm glad they are still there. The Bar staff is great as well. The menu hasn't changed much, but the waiter said they have a new chef and the menu will change soon.

Always the best

At the front desk, they apologized and said to reach out to Expedia to coordinate the refund for the unused night. But when Expedia reached out, the property refused to refund us for the unused night. Front desk just completely lied to us. Avoid this property at all costs.

Clean hotel with a friendly staff.

We have stayed here before and it is a great location if going to the new amphitheater at the riverfront. The hotel is OK but for the price I would expect higher quality and better customer service. The pillows are cheap and thin, the shower was broken and we have had horribly rude experiences with the same bartender both times we have stayed.

Not safe to park here at night because you are in an urban setting- just so you know…..

I love everything about this hotel! It's always been my favorite!

I love everything about this hotel! It's always been my favorite!

The room was clean. The outside grounds and building were attractive and stylish. However, the double bed room I occupied was average with older fixtures and carpet. The bathroom was very small and had no a/c circulation. It’s very uncomfortable after a shower. The microwave was extremely small and the coffeemaker leaked. In comparison to other area hotels, the amenities were not worth the cost. For an extra cost, you can add breakfast to your stay. The pool is located behind large glass doors just outside the elevator area. Anyone using the elevator can easily view pool users - no privacy. Ice makers are not on every floor. You must go to designated floors to obtain ice. In my case, I was on the 12th floor and the nearest ice makers were on 10th and 13th floor. By-the-way, the one on the 10th floor was empty or just not working by my second day there. I was really disappointed with my stay. I always thought I could never go wrong by staying at a Marriott, I now know differently.

Exceptional

Was delayed and showed up later than expected only to find that they'd cancelled my booking. I stay at hotels a lot for work and had run into the issue before had never, ever had a hotel not honor the original booking and just reprocess the room. But even though Brie, the woman checking me in, *confirmed* they'd received the booking and my pre-payment, seemed almost gleeful in saying that they would not honor it because I'd booked through a third-party website. I had to call expedia and spend more than an hour on the phone with someone (who couldn't even correctly identify my timezone IIRC) only to be forced to pay almost twice what I'd paid originally to get the room I'd already paid for. About halfway through this, another guy (Malcolm or Ron, I think) showed up, and I got the distinct feeling there wouldn't have been an issue if he'd been there from the jump, but at that point I'd already paid again through expedia. To add insult to injury, the room was a lipstick-on-a-pig situation, a clearly decades-old hotel that they threw new paint and tile on, but the fundamentals were poor and outdated (e.g. HVAC marginal, poor noise insulation, bedding uncomfortable, curtains broken). The experience was so bad, I haven't booked with either since. Avoid the Delta and choose any of the many others nearby that provide exceptional service while getting the details right, like the Commonwealth (great location, higher end) or Holiday Inn Express (budget, very comfortable & business-like)

Great gym and pool with fresh water and water bottles available. Plenty of clean towels and even free earphones. Tge room was ckean with a very nice shower. The bed was very comfy

Good location and convenient to the park and other areas. Clean.

Room was great

Everything was very appropriate and clean

Rey clean and tidy room. Helpful and accommodating staff.

Breakfast was not included in my stay, but the food is still good in the morning, noon and evening from the restaurant.

Average choice

Did not like the location and accessibility to the area

Good

The beds were really comfortable The hot tub was not hot at all. It was just like being in a lukewarm bathtub. Also, there were a lot of kids in the pool that we’re not being supervised and there was no lifeguard on staff.

The beds were really comfortable The hot tub was not hot at all. It was just like being in a lukewarm bathtub. Also, there were a lot of kids in the pool that we’re not being supervised and there was no lifeguard on staff.

Exceptional

They had a shuttle Breakfast options.

They had a shuttle Breakfast options.

81 degrees all night.

The hotel was clean and staff excellent. I found the doors opening and closing by others very noisy.

Disappointing

First thing it took them about 35 minutes to find my reservation! The beds and the pillows were so soft. It was hard to sleep.! Then I paid 26 additional dollars to park. They said it was for 24 hours worth of parking. However, the parking expires once you check out of the room so that wasn’t 24 hours the lady at the front desk was extremely rude.

Room was clean, bed was comfortable, enjoyed how quiet it was, very peaceful. Plus I enjoyed my view. Staff was friendly.

Beds were the most comfortable hotel bed I e ever slept on. The only problem is that there did not seem to be heat in the public areas. The restaurant was freezing. I’m

Very good

It was cold in room No room service

It was cold in room No room service

No water pressure and the TV was completely broken. That's okay for a Holiday Inn but I expect better from Hilton.

Yes

Staff and amenities

Clean room staff was extremely friendly

The amenities, the closeness to other things in the city, the cleanliness, the staff. There wasn’t much I disliked, honestly.

The amenities, the closeness to other things in the city, the cleanliness, the staff. There wasn’t much I disliked, honestly.

Hotel was nice. I would stay here again.

Very good

Staff was polite and pleasant. Room was clean.

My room was in excellent condition. The reception staff was very kind and it was a busy day for them. The staff at the restaurant were very friendly. The food being served at the buffet was terrible and extremely overpriced. The Breads and pastries were all stale. All of the hot plates were dry and cold and I was there first customer.

Front desk staff were very friendly. Very old broken coffee maker,not kcup, ice machine sometimes broken, ironing board and iron super old and both broken, handicap shower curtain did not keep water from flooding bathroom floor causing fall risks. Non responsive maintenance and housekeeping staff. Very little support once you're registered. Very cold lobby. Only few hours open at restaurant. No room service. Very limited snacks at lobby shop. Limited restaurant menu.

Everything was great. There's a new staff on site and they are just as good as the previous team.

Friendly staff and great location

Enjoyed all amenities including the restaurant, pool, and the shuttle service. The staff were very friendly. N/A

Woman at front desk was wonderful

The staff were absolutely amazing! My favorite was Mr. O, the hotel driver. He was friendly, provided amazing food recommendations around the city, and made me feel comfortable traveling alone in a new city!

yes

Staff were very polite. Common areas clean and modern We had to pay $26 every day to park in the hotel’s own car park! The whole hotel was cold and we had to request an extra heater for our room. Furniture in the bedrooms was dated and mismatched but clean

It was good...overall it was very comfortable and convenient.

Yes

Centrally located

La ubicación es muy conveniente y las instalaciones están bien mantenidas. Sin duda volvería a hospedarme aquí y lo recomiendo al 100%.

Very Nice

Great, courteous check-in, room was clean, all as expected and appreciated!

Not much. The room was dirty. The sheets had stains or weren’t washed. The windows were leaking water inside. And many more.

The swimming pool and hot tub were both cold. Parking in the hotel garage was expensive ($26/day)

Yes it was a nice room for the time I was there

The majority of the staff were very friendly. We were staying for 2 nights. The room we were originally assigned had a leak in the bathroom. We were moved to another room. In the morning we left for the day when we returned there was a leak in that bathroom (coming from the vent) and all of my stuff that was on the counter was soaking wet. We were offered to move into another room but as it was late and we were leaving in the morning, we declined.

The location, the staff, clean and welcoming entrance and free parking! The shower was clogged (the water rose half way after 1 shower), there was dried pee on our toilet seat, we couldn’t leave the parking lot with our key at 10am when checking out (we had to go back inside and ask for help getting out), and the 2 full beds were too small for 4 people.

Staff and clean room

Verry good

The hotel was gorgeous. The staff went above and beyond. The shuttle to and from our event was such a wonderful unexpected bonus!

The room was excellent...just had a problem with someone opening my door twice

Very outgoing and friendly

The hotel was nice and clean. It was pretty modern with nice amenities. The pool and hot tub were great for the kids. The gym was nice with plenty of water bottles to take. The restaurant was good and the staff was very friendly. I would def stay here again!

Everything was pretty much good but you pay for every service. No complimentary breakfast and when you purchase the buffet drinks are not included. You Also pay for parking.

Good location and helpful staff. Lobby area was under construction at the time, but it

The Reception attendant was excellent! She helped me with a problem and did so with kindness and professionalism. I wish I had her name. This was a bit after 9 PM on Thanksgiving Day.

The room was clean. Plenty of towels and toiletries. The water pressure was spot on even while parts of the hotel are under construction. Breakfast was fresh and plentiful. The staff was courteous and knowledgeable. Check out was a breeze. Will return and bring others.

On site parking Could hear shower or hair dryer from other room and lots of doors slamming

Good amenities

felt like I was closed in

The room was beautiful and wonderful, entirely. The hotel was also very well appointed. The staff was helpful and friendly, and the restaurant served a wonderful dinner for us the night we arrived. We had a very pleasant, but unfortunately short, stay and look forward to staying with you again.

Loved the convenience of the local shuttle which is available for up to 2 miles in the city. Gary and the morning gentleman drove us to a lovely restaurant for dinner and then suggested where to go for breakfast. Called for a return trip back to hotel and both times they were picking us up in minutes. Both were very personable. Thanks guys again.

I did not appreciate the fact that this hotel treated me as "less" just because I booked through Expedia. The room that I originally booked was not given to me. One of the ladies at the front desk was very unpleasant. I definitely would not stay here again. This is the only hotel off of Expedia in which the hotel did not give me the room I booked (king room). I'm not sure if it was discrimination or what, but I felt very unwelcome.

Location, large room, nice pool Pay for parking, no breakfast

Great place to stay.

Staff was extremely helpful and courteous. The room was absolutely amazing!

Fabulous king bed, very modern and super clean room. My view was amazing. I enjoyed the pool and hottub. Was very happy to see a filtered water station next to the ice maker.

Friendly staff.

Beautiful room, very comfortable bed, nice restaurant and bar inside, very friendly staff, safe neighborhood

As I was checking in, the van driver for the hotel walked in and yelled that someone was sitting in my truck parked out front. There was no one in my truck..he just wanted me to move. Ridiculous. Later the driver lied to my spouse and I saying that he said “someone was looking in my truck window” not someone was sitting in it.

Room was spotless. I would definitely go back.

Nice staff and clean rooms.

Room was impeccably clean and comfortable. 16th floor member benefits was a nice touch! Perfect location.

Great stay. The room was clean, check-in was quick and easy, and the bed was comfortable. Highly recommend.

Everything was great and we’d stay again. Breakfast is buffet style for $20 or ala cart off menu. Parking on street is free, hotel garage is $26/nt.

Restaurant was disappointing.

I did not eat breakfast

There were a ton of issues. The first room had no water pressure, no hot water. The second room had exposed wires coming from the AC, the TV didn’t work (they came twice but never fixed it). The hostess at breakfast was rude and condescending.

Clean rooms and courteous staff.

Very nice clean & secure! Can’t say anything bad about the property!

Nice place no complaints. Bar is convenient. Its in a really good location down by the river and lots to walk and do compared to the other hotels

The sheets where covered in pee stains

Great room and location.

For being a "pet friendly" hotel the staff didn't know where my dog could easily go to bathroom - for example I asked if they had an on-site turf area for dog to do their business and of (3) staffers none knew for sure. They sent me down the block to a public park. I could not get on their "wi-fi" network in my room or in the lobby. I called front desk and they didn't know anything so they transefered me to Marriott tech line which had a long queue so I gave up waiting and hung up. Very frustrating. Getting on hotel wi-fi should be quick and easy!

Great experience, beautiful room

We stayed one night and we did not have a shower a curtain. Called down to get one and it never showed up. I also have a broken foot so i could not get into the bath tub. So no one could take a shower. Ridiculous

The Front Desk, Restaurant and Shuttle staff could not be kinder and more helpful!

Nice staff. Clean rooms. Easy parking. I would stay here again.

Ice machine didn’t work

Overcharging for food !

Very nice people and property

Leslie at front staff was great Food at restaurant, maybe it was because it was late, but sort of good

As usual this was a peaceful stay. Working 6:00am in the morning and returning to a quiet room at 6:00pm was perfect. Was not able to take advantage of all the amenities, but still had a great time. Food was excellent.

Parking deck attached to hotel was amazing.

The sink was filthy, there was a HUGE roach in the bathroom and the manager at the front desk was so rude and wouldn’t give me her name. It was the worst Marriott experience of my life.

We do not have one complaint about our stay! The bedding and bathrooms were crisp and clean. Short walk to the Allianz Amphitheater. Front desk folks were kind and helpful. Will definitely stay again on our next trip to Richmond!

Walking distance from rooftop bar and they also have a bar on the second floor The bed sheets had hair all in them. The furniture was dated and the showers had rust in them

However, charging $28.00 to park overnight seems ridiculous to me. What a rip-off.

Great hotel on water front. Walk to amphitheater.

Very nice stay.

Edwatd was efficient, friendly and helpful! Access to the newly built Allianz Ampitheater was a snap! We will definitely be back!

Everything was perfect

Pleasant

central location in Downtown Richmond.

Good service

staff very well trained..polite and hospitable

It's availability to all the local establishments.

Many guests had issues with their cards not activating properly which staff promptly attempted to fix and elevator lines did have long wait at times. Staff were pleasant and the hotel did its job by being close to the venue we were attending.

The spa needs to be filled when the water is low. You will burn out the pump if there's no water going into the skimmer. Otherwise the spa was super relaxing and rejuvenating.

Very comfortable bed.

Hotel was clean over all. Walls had scuffs and could use paint all down the hallway on the floor I stayed on. I could not achieve a comfortable temperature in my room, so unfortunately I did not sleep well at this Marriott. The bed and blankets were very nice and comfortable though. Staff pleasant and helpful. Ordered from the on site restaurant, service to my room was quick and the food was pleasant no complaints there.

It was good,

Very good stay

The common areas seemed to be renovated. The rooms were okay but could use some love and care.

Right.

It was below average for the price you pay

Super clean and loved how fresh the lobby smelled

Very nice hotel and close to the new amphitheater for easy walks to concerts. Easy parking & a friendly staff!

The Allianz amphitheater is a mere 300 feet down 5th street from the hotel. That is reason enough to stay here for a concert. However, the room was clean, the staff professional and courteous, and our stay was wonderful.

Quite nice, we would have had breakfast if the restaurant was open longer than 9:30??

Shuttle service to areas close by was excellent! Thank you.

This was our 2nd time staying at this hotel. We enjoy the cleanliness of the hotel and room. The bed and pillows were very comfortable. The shower was spacious, clean and water pressure was good. Staff were incredibly friendly and helpful. Easy to walk or Uber to lots of restaurants, bars and attractions. The pool and hot tub were clean and towels well stocked. The temperature of the water was a bit uncomfortable though. The pool was a little too cold and the hot tub too hot to really enjoy for long at all. We had a room near the elevator and could hear people talking clearly from the bed. If we come back to Richmond we would request a room away from the elevators.

The staff was very friendly and professional.

We’ll be back!

What I didn’t like was the noise from the next room I couldn’t sleep.

Great stay. Clean and comfortable room. Shout out to the bartender on 7/26/25. He was closing up, when a thirsty group of concert go-ers showed up. He opened back up and made sure everyone was taken care of. Great guy that helped cap off a great night!

Wish we had gotten our room, but previous guest smoked in it so it was unavailable. Staff were accommodating and pleasant.

Delta Richmond was very cleannand quiet. The shuttle drivers Mr. Gary and Mr. O. were amazing. They gave us recommendation and were very speedy and polite. The check in was a breeze. The staff was inviting and nice and helpful.

Bathroom does not flush after maintenance said it was fixed.

Great hotel close to family

Nice area and a short 5 minute walk to Alliance venue!

Great staff at the front desk, and hospitality staff super amazing. Isaac was super friendly and all those under him were perfect. I would only say Ashley (Bar staff) needs hospitality training. There was not 1 smile, nor happy greeting from her any night of the week I was there. She seemed miserable.

Could have done without the 8:30 fire alarm on a Sunday no, but appreciate the efficiency and safety measures. Shuttle driver Garry was a highlight. Terrific service, lovely man. Very helpful.

Location: 555 Canal St. Richmond, VA.

Great location. Clean modern hotel with all the amenities you need for a night or two

The staff was extremely friendly and helpful. Very quick to help and answer questions. They offer free shuttle service w/in 2 miles. A+ experience all around.

We enjoyed our one night stay.

Overall location is great but cost is about 50% higher than should be for what is offered. Breakfast should be included in room cost like majority of simular hotels now a days. Also paying extra for parking is excessive.

The bedding is outdated and worn. Pilling. There was no conditioner in the bathroom. Bathroom door paint was chipping and peeling. Breakfast closed early without warning or notice.

The only thing I might complain about is that when searching for hotels this one said parking available. It did not mention the cost! They could be more transparent about that...

Very convenient. Attended a concert at the Ampitheater. The hotel was clean and the staff very friendly.

We'll be back!

I really enjoyed my stay at Delta Hotels by Marriott! I would definitely stay again and highly recommend others choose this location if they are in Richmond, VA!

Front desk staff was super nice. Lobby was nice, but the rooms were just horrible. Super old, felt grimy. Stains all over the walls, bathroom curtains, etc. Just not my speed. I even showered with flip flops on, as I didn't feel comfortable. If you're someone who wants to feel, where they lay their hand is in a pristine, clean environment, this is not the hotel for you.

Friendly staff, clean and quiet room.

Had a great trip. Hotel is centrally located with an attached parking garage. Super friendly staff and nice rooms.

Great location & nice hotel. The room smelled a bit musty, the carpet needed restretching & the fridge did not work but overall happy with the room. There was a parking garage party that was quite noisy a block up. The police broke it up after a couple hours

Housekeeping seemed short of staff. No hair dryer in room. Ice machine on my floor broken. Front desk very helpful. Shuttle service and drivers exceptional. Convenient to lovely James River riverfront activities if one can walk hilly terrain.

Friendly employees!!

Helpful staff. Great gym

Location close to Altria

Great room. Liked the quiet air conditioner. Couldn’t see the James River as well as I would have liked because of a new building blocking the view. Linens and towels were very soft. Bathroom baseboards needed dusting, it was otherwise clean.

Friendly staff, convenient, and would stay here again. The only issue we had was with the HVAC system in our first room, which was promptly dealt with.

High price for very std hotel.

The staff in the bar especially the ladies were rude and moody, made me feel uncomfortable

Hotel was great but screaming children in the pool with no parental supervision, staff did not intervene when we mentioned it

Almost 800.00 for two nights and the room was not cleaned properly.. hair in the shower, and the carpet was dirty. The rooms need some upgrading.

The staff at the hotel is amazing! Especially Jeannie at the front desk. The hotel is beautiful as was the view from our room.

Hotel was filled with screaming girls who were allowed to be in the bar area.

Ice machine didn’t work

Staff is so friendly and accommodating!

-

Service was excellent hotel well represented

The ppl was nice

Great place! Nice and clean with large rooms, comfortable bed, pretty views of river

Room was upgrade without ask (what a nice surprise!) and it was a very nice room. The pillows were not comfortable but we also didn’t call and ask for other options. The bed was very comfortable and the room had everything we needed and more. It was a bit noisy as we could hear people in close rooms as well as individuals in the hallway. None of that noise prevented us from having a successful sleep.

Great Hotel!

Nice clean polite hotel

Nice hotel. Was comfortable. Restaurant wasn’t open the hours they specified so best to call ahead of you want to be able to eat at this hotel without having to leave. Parking is extra. Staff was not helpful in knowing the area to be able to recommend restaurants. Overall I was a little disappointed.

I like key cards. They are secure. Richmond was experiencing something with the water quality. There was free water at the front desk.

Easily made the reservation

Good hotel! Very clean and nice staff! Needs some improvement/investment

N/a

Nice hotel

Nice room.

Decent property, great location. Staff was the best. Room average. Nice gym. God food & drinks at the bar.

Met all expectations

It was a nice hotel.

Wonderful

Very helpful staff and property was clean

We had to move from our room on 12/23 because there was no heat. The room was shabby with broken wardrobe doors and drawers that kept sliding open. After we moved we were awakened that night at 3 am with a piercing alarm and orders to evacuate that lasted 28 minutes. Front desk was helpful when I called. Staff was friendly and best part of our experience. Restaurant was excellent.

Breakfast not good. Dinner options better

.

I didnt like the high price for breakfast

The stay was fine. I didn't realize that breakfast wasn't included in the nightly rate until I sat down, are and then got a check. I wish I'd known. Also, parking also not included. I was surprised to see $24 extra on my check.

It's comfortable and the best.