DoubleTree by Hilton Atlanta - Roswell

Clean room.

Rooms were clean, comfortable, nicely decorated and conducive to a good night's rest. My only suggestions for changes involve the bathroom setup. Since the vanity is small, a hand towel rack would be nice, as well as a soap pump instead of a bar in a tray, and the exposed pipes and wires under the sink could use a little camouflage.

Breakfast was not good! Expensive and not worth. I would eat better and cheaper in any other place.

Nice staff and clean room.

Superb

Location. Room Don’t like no coffee in lobby without charge

Location. Room Don’t like no coffee in lobby without charge

clean, warm, kind

Very good

The staff was great, very helpful and kind. Our room was clean and comfortable. The fitness center is very well equipped. Parking, although plentiful, is not free. You pay a nightly fee. All in all, would definitely stay again.

Nice property, big

We reserved two rooms one was cleaned during our stay and the other one wasn’t.

Nice hotel

Rooms were clean and roomy

Very clean, quiet, safe. I would stay here again—easy access to anything you need locally.

Location

Location

The hotel was great!! Very conveniently located and the VIP access was fabulous.

Staff was great

Location & service people were very helpful… Swimming pool was closed….bar shut too promptly…

Really enjoyed my stay the staff was warm and friendly informed me and my daughter the best places to visit during our stay in Atlanta GA

-clean. -nice staff -breakfast being $17 a person

Key card kept having to be changed out.

Liked the whole experience and facilities. Key card kept having to be changed out.

-breakfast being $17 a person

When I booked with Hotels.com, I asked for accommodations for 3 in 1 room. I was told this hotel can do that. Turns out they couldn't and we had to book a second room. they said their hands were tied because I had booked through a 3rd party

Exceptional

Na

Great location, easy access to key sites in the area especially the freeway.

Great location, easy access to key sites in the area especially the freeway.

Hotel was clean and well situated. I would stay again.

The location of the room and it was very quiet. The toilet wouldn't flush on my first night and I called the FD around 9:45 not only the person placed me on hold for a long time and he told me that he was not able to do anything except given me a plunger to take care of the toilet myself. I told him this was not my home and what made him think that I would do that? 10 minutes later someone knocked at the door and he was very rude saying he got called from home to take care of this, I apologized to him and the same thing happened on the 2nd night, I had no choice but to called again but I was very uncomfortable listening to someone complaining about his job as guest.

The location of the room and it was very quiet. The toilet wouldn't flush on my first night and I called the FD around 9:45 not only the person placed me on hold for a long time and he told me that he was not able to do anything except given me a plunger to take care of the toilet myself. I told him this was not my home and what made him think that I would do that? 10 minutes later someone knocked at the door and he was very rude saying he got called from home to take care of this, I apologized to him and the same thing happened on the 2nd night, I had no choice but to called again but I was very uncomfortable listening to someone complaining about his job as guest.

Great wheelchair accessible room, fantastic service from the breakfast staff, clean and comfortable.

Great location, clean, nice staff Nothing i can think of

Great location, clean, nice staff Nothing i can think of

Property and room were nice and clean. Hotel was centrally located yet quiet. Staff friendly and accommodating.

Very clean and friendly staff Ice machine not working but it was fine, we went to another floor

Very clean and friendly staff Ice machine not working but it was fine, we went to another floor

Good

Stayed here as a guest for the wedding and was pleased at my stay. Friendly staff that was responsive via text and easy airport shuttle service to get around the wedding venues. Nice that it offered breakfast as well.

Room was clean. Phone didnt work reported nothing done. Fawcett in the bathroom was broken reported it nothing done. Coffee maker flooded on the last day, I didn’t care by then. Front desk staff was great

Close to 400 and very nice facility.

Close to 400 and very nice facility.

Clean, very accommodating & friendly staff.

Yes

The hotels located in downtown and everything is surrounding and easy to reach

.

Convenient location Cookies

Convenient location Cookies

The pet fee of 100, the parking fee of 10. No coffee in the lobby

Clean rooms and the staff was great.

Nice!! I enjoyed my stay.

Adrian at the front desk was amazing. Can't say enough good things.

Upon checking in, hotel staff was very courteous. Room was spic & span!

Attentive staff, great rooms, good food, super clean!

Very clean N/a

The cleanliness I wanted more cookies?

Great

No fridge or bathtub

Very Clean and Nice.

good

It was convient to where we needed to go. The room was clean and the staff was friendly and helpful. Our room didn't have a view. It felt closed off. I thought the breakfast was pricey.

Staff was amazing and totally accommodating! My stay was during the middle of a winter freeze and the entire crew was so hospitable.

Nice hotel. Very kind staff.

I recommend dont EVER stay at Double Tree in Roswell, Ga location. 1) Service was a 4/10. 2) Key fobs dont work. 3) On the coldest day, Heating system on 7th floor didnt work. Had to change rooms several times. 4) Buffet food was luke warm at best.

Clean and comfortable I was able to get some rest

The rooms were gorgeous and clean to perfection. The front desk clerk unknowledgeable about breakfast and told my son there was free breakfast and there was none.

The breakfast really exceeds our expectations!

Please tell me what laundry detergent you used for the sheets. They smelled amazing !

Multiple renovations wearing thin. Staff is hit or miss. Dark parking lot feels unsafe.

We found a dirty wash cloth that the housekeepers had left. There was hardly any water pressure in the room. The breakfast buffet was $23 a person, but the selections were great. None of the amenities flavoring your coffee were labeled. At 2 AM and again at 3 AM, there was someone in the hallway knocking loudly on the door across the hall, and screaming loudly.

Location Staff Over priced breakfast No free morning coffee

Our room was nice but the HVAC didn’t work well since it was 63 degrees no matter what the there’s set on.

This was our 2nd stay here and we will be back again. Clean rooms friendly staff great location

Yes it was OK

Ok for what we paid

Did not know that there was a cost for breakfast. some of the front staff not pleasant and were more interested in their cellular device.

The hotel was clean and the service was exceptional. The rooms are updated nicely and the beds and linens were comfortable. The restaurant in the lobby was wonderful as well.

Clean property, love in store kitchen Paid extra for morning breakfast buffet, was dismissive told no by morning check out staff, even after I showed my purchase receipt

Staff was amazing

Beautiful experience.

Great place and restaurant

Didn't utilize the bar or restaurant.

Clean, very friendly staff

The staff was unaccommodating. I called them several times and talked to different people, all of whom were extremely unaccommodating and not very kind!

Great location and comfortable stay!

All was good except room service wasn’t the ride order and the menu was changed so accepted a meal I didn’t necessarily want. Other than that - beautiful hotel and staff

The hotel was very clean. The front desk person was very good but in our room, our TV did not work properly. It kept shutting off. They sent someone up two times to try to fix it and he said it couldn’t be fixed and they had no other rooms to transfer us to they said they were booked up and then we couldn’t get the Wi-Fi to work in our room. We had no hand soap to wash our hands in the bathroom and the ice machine on our floor was broken. Had to go up the steps to the next floor to get ice.

Room was very clean , pool was good , didn’t have breakfast as it wasn’t included

Great quiet location off the beaten path. The rooms are very clean and updated All good

Great stay and service

Requested a mini fridge

Bathroom needs a bath fan and the bath faucet was hinky. Other than that my stay was amazing. Staff was super friendly

Staff were nice

The right elevator was not working. Left elevator door closing not right. Will not stop closing by pressure on right side. No place to hang dress or gown in our room (411). 4th floor elevator light covers broken and missing. 4th floor ice machine not working. At checkout I mentioned these things but was told she could do nothing to fix mechanicals and the elevator has been broken for a while.

Bathtub had plumbing issues. This sort of room should have a small refrigerator

Lobby water had fruit flies in the lobby water, bed was so curved and sinking in, bathroom shower door kept sliding open during shower and carpet was smelly and dirty in the room.

The experience was lovely and room was spotless.The only downside is no mini fridge but love the place.

Very nice hotel, great bed and the breakfast was awesome

Bathroom too small. Everything else is good!

I shouldn’t have to remind double tree about their warm chocolate chip cookies they already should offer.

It was a nice hotel. But I think all rooms should come with a refrigerator & microwave. I would say that’s the only thing they need to upgrade bc even the motel 6 comes with that ..

Over there right this man

It was a beautiful hotel. The only problem I had during my stay was that the AC did not work,

The property was nice. My room was clean and felt upgraded. Happy with my stay. My room got switched from 2 double beds to a King, which wasn't great but the front desk tried to fix it so I was happy with the attempt. Good experience nontheless.

Very limited

Charged extra $18 dollars each ($36 for two) each day for the breakfast buffet serving cold food. Wouldn’t let us cancel the unused breakfast. Also charged $50 each day for deposit which was not refunded after check out.

I had a nice stay. Room was clean and the bed and pillows were actually comfy. I had a pleasant stay.

Everyone was very friendly. I would stay here again when I'm in Georgia

Good location for our purposes. Clean, quiet, safe.

The bed and pillow were amazing. The best sleep I've had in quite some time. The check-in clerk was really friendly. No complaints.

The hotel was extremely busy with two separate wedding parties, but we still felt like we were in the hotel ourselves. It was quiet, check in was efficient, there was ample parking, and everything was very clean. We were even able to check in a bit early, which allowed us to get a quick nap… an unexpected surprise.

We were concerned about the hotel at first because the property had not been mowed or cared for. It looked almost like a vacant building. The inside was beautiful though. Inside and outside are 2 different experiences.

Room 402 smelled like pot and the front desk admitted the people before us were charged an extra cleaning fee. Room did not have soap upon arrival. The shower door did not close and AC would not get the room cool enough to sleep. Others we were with had this same problem with their rooms We were there for a baseball tournament and came in a day early on another reservation. Rather than let us stay in the same room, we had to move all our things out and wait for the other room to be ready causing a major inconvenience. Holiday Inn and Marriot's never had us do this. Always thought Hilton was the gold plated brand for hotels, not so in this experience.

$10 to park your own car. No coffee refills brought. No new towels. As usual, no housekeeping.

Only one elevator worked. The air conditioner in my room barely worked, I woke up in the middle of the night sweating. The suite I stayed in was super nice though.

Great stay! Did not find hotel at first but it was in the woods and well secured.

quite, beautiful area

Had a great time here. The room was very nice and clean and modern. They had a restaurant with a bar and then they serve breakfast in the morning. Excellent Highly recommend.!

Great stay, very accomodating!

I stayed here 3 years ago. It was nice both stays. However, only one (the left) elevator worked both stays. Rooms are very small. No mini fridge or microwave in the rooms. No laundry, which is fine if you’re not on a baseball trip. Would definitely stay again if I was just there for one night.

Comfortable bed and room. The staff, Erica and Angela, were very helpful and friendly. The only thing that would have made it better would have been a free breakfast and or fridge in the room.

Wendy at the bar is really great. There was a lady who replaced her on the weekend who was wonderful as well. Great place to unwind after getting back to the hotel after long day.

This is the worst hotel I have ever stayed at. It was completely understaffed, and the staff at the front desk was the opposite of helpful. The elevators didn't work, the pool was closed, and there was no room service as advertised. Housekeeping came in the first day, and took pillows off our bed. When I called the front desk to ask for them back, they said "there is a pillow down here in the closet. You can come get it". On our night we tried to order room service. We called down 5 times with no answer. The front desk finally answered, and then put me on hold for 15 minutes until I hung up. When my husband went downstairs, the bartender had two tables and said they were not doing room service because they were understaffed. There was no front desk person at the desk, and a huge line of people were waiting to check in. There are also no refrigerators or microwaves at this hotel, and there is no warning about that. For a Hilton and almost $600 for three nights.....We were extremely disappointed by this experience. I would never stay here again.

Everyone was very accommodating and nice. Plus there’s cookies.

I really enjoyed my stay. It was clean, quiet and peaceful. A free cookie daily and nice view. Comfortable bed, great restaurant and friendly and accommodating service.

Will stay again

Tv channels kept freezing up

I choose this hotel as it said there was a free shuttle service within 5 mile radius . Worked great to take me to the hospital near by where a family member was admitted on Friday . How ever when I requested the shuttle on Sunday I was told it only operates Sat and Sunday . That should be clearly explained in hotel amenities description

Nice staff. Ckean rooms.

great place

wonderful hotel. great for pets too

Clean non-smoking rooms with overall great interaction with staff.

What I noted above; it was convenient and pretty well maintained.

Amazing

great place

Amaxing folks work here. Immaculate property and stellar service. Nothing but the best!

The hotel wasn’t dirty but definitely left a lot to be desired. The elevators weren’t working so we used the service elevator the entire stay (not a big deal) but the bathroom was tiny, we had two tiny towels. There was no lotion in the dispensers and the water pressure was non existent. The ice makers didn’t work on most floors. We didn’t get offered cookies when we checked in. The staff was friendly but overall I’d expect more from a property in this area at this cost. It wasn’t awful but it’s unlikely we’d return

Elevator was not working properly, so in the bathroom was grimy, resturant prices were outrageous.

The only thing that we hated about this property was the parking fee.

The food in the restaurant was ridiculously overpriced too. While I did get a free charge for my EV, I would have preferred a REAL working elevator. I've had some crappy stays at hotels before, but this one has to be in the top three.

This is a lousy hotel. First, when checking in they advise you that they charge $10 a day to park your stupid car. Next, when you try to get in the elevator, it takes 10 minutes for it to come to the ground floor and then every single time you get in the elevator takes five minutes for the doors to shut. Other guest told me that it’s been in that condition for a long time. There are many other better options, I would never stay there again.

No frig in room, no microwave either. I am a diamond member and went to get some coffee this am and they wanted to charge me for it. Weird, I have never had issues before. Room is very clean, checkin was pleasant. But for a diamond member that is uncalled for. After discussion he did not make me pay for it. But was not the way I have been treated by a place that charges this much per night

Very nice hotel!

I would recommend staying here, the staff was very helpful and friendly. Room are very clean and views are amazing, as hotel in on a hill. Restaurants and local stores are close by. I took the train from the airport to the bus, and it dropped me 4 minutes away, nice walk workout going up the hill.

Things that should included with your reservation you now have to pay for (parking). Rooms are smaller.

Amazing staff and super suite to my puppy I had with me. Only draw back was no mini fridge in the room. Beautiful, quiet and clean, would stay again

Good location.

As I am handicapped using a walker I found the bathroom seriously lacking even though was “handicap accessible.” The toilet was painfully low, as in abnormally low like for a preschool. The bath/shower did not have a bench or a chair.

The Bar and restaurant were a plus, The 1 time I had sheets changed house keeping missed replacing the liquid soap in the shower. But overall I will be staying there again this spring

This was a great hotel and very clean and quiet. My only negative if there is one is that there was not much staff available- needed room service and no one to do it or bring towels the first day there- we had to go get them ourselves then next day the nice maintenance man had to bring them and empty our trash?? So need more staff! But very nice hotel and beautiful Christmas deco! Will stay again if in area.

Everything was great!

Very nice facility. Will definitely stay again if I’m in the area.

Great property. Shower water pressure was not very good. Everything else was very good. Staff was great!

Beautiful!

Beautiful!

Super clean and overall well maintained. Minor gripes include view, torn shower curtain hole, smaller than anticipated beds. Thought I selected two queens not twins. Friendly staff and would recommend to another traveler if they don't mind price and things not being all inclusive

They chargrge you for even water

This hotel is convenient to Hwy 401 with short drives to Avalon, Notth Point Mall and Buckhead.

great hotel! good location and safe

Visiting family and close to them and comfortable and quiet room.

The staff and the facility were perfectly fine. But I was disappointed in the amenities. No continental breakfast or coffee, no servicing of room each day (we were there 3 nights), no mini-fridge in the room, ice machines not working on quite literally every floor. It was disappointing and I will seek other arrangements the next time I visit Roswell.

Friendly staff and clean. Someone let their pet poop in the hallway and they cleaned it up in minutes. So yes...you can have pets, but pet owners need accountability in the hotel when this happens. Everything else was great.

Our stay was great, and the staff was very accommodating and kind! I’ll be back!

The hotel & room both were excellent, comfortable, & safe feeling.

i loved ir

Staff could have been a bit more helpful.

No laundry room

Lovely grounds surrounding the hotel. My only slight complaint was that the hallways were freezing do to air conditioning. There must be a way to control hallway temperature better

Great property

Great hotel, always clean and friendly staff. Excellent property, rooms are wonderful!

M

I did like all the things I gave a four star rating, I didn’t like that they don’t honor Hilton Honor customers, they charge you a fee for early check in either it is available or not????

Property was nice and clean. Reserved and told them we had a dog. They said no problem and they were pet friendly. Upon check out they added $100 cleaning fee for the one night we were there. This was never discussed or in writing. Additionally we are very clean people and our dog doesn’t even shed!

Location

I like that it was away from the busy highway.

Nice stay

Bar / restaurant closed. Front desk vacant several times including checkout.

Nice

You need to ok a comp for Sat night because I had water coming through my bathroom light!!

Was in formed of local shuttle when making reservations. Was informed shuttle would not be available upon check in.

Every time I stay there I book thru you a king size bed and I am given double queen beds it’s happened 3 times

Best customer service

They did not have my room available and front desk staff should not be working in customer service. The water in the shower would not get hot and parking, which they charge extra for, was slim. Had to park in the cheap seats. Went to the front desk to check in and the gentle told me my room was not available and preceded to tell me it would be an extra $60. No explanation, just waited for my card. I immediately assumed it was for the room change. It wasn’t, but, that could have been easily explained w a little more effort. On a more positive note, the bed was extremely comfortable and the restaurant staff and breakfast were good. All in all, not terrible but expected more from Doubletree. Nice building but motel service.

The gentleman who checked us in on August 25 and the gentleman who checked us out on the 26 were both extremely pleasant! The only complaint for me is that the printer wasn't working. One of the main reasons I continue to pick this location every for my travels is for the business center.

Had an enjoyable stay. And will always pick this location when visiting this area.

Cool, and quiet with amazing cookies

Rooms are not cleaned unless you request them to be. In room coffee cups had lids that did not fit. Ice Machine on our floor was broken, Receipt was not provided at checkout. Restuarant staff was friendly.

Im goof

nnnnnnnnnnnnnn

This hotel was very well maintained and modern. I loved the view from my room!