Hilton Garden Inn Austin/Round Rock

All was good we always enjoy staying at this hotel when we are in

The initial room assigned smelled like paint, possibly from recent repairs. I asked for a new room and that was corrected quickly. The hotel room itself was ok. The shower wasn't fully clean because you can still see soap on the shower wall. Overall you can tell the hotel is aging. The floors were uneven, possible foundation issues. The tub was also not leveled when standing in the shower there was a dip in the middle of the tub. The elevator was also concerning. It slightly jolts when you are going up, down or stops at your floor. You can also hear I assuming belts squealing time to time. The location was convenient. There were 3 restaurants in the same parking lot and right off of the highway. So didn't have to go very far too eat. There was also dining available downstairs and a bar but I didn't use it. It wasn't too bad for a short stay.

Very good

Clean room, nice staff. The blinds in the room confused me though LOL

Available for issues Breakfast staff outstanding and cheerful. Best I've ever encountered A++ ALL around desk and all..

It was very peaceful, nice and quiet, I found the staff to be very friendly

We had a few issues with equipment in the room and the staff quickly replaced them. Any time we needed anything, it was quickly taken care of. The iron and the fridge in the room did not work and had to be replaced. The room did not smell clean. It smelled like a couple "honeymooned" in there... a lot. Maintenance did come and spray the carpet, which helped for a little while, but the smell did not go away, which suggests something was not clean. To be fair, I did mention the smell to the front desk and they did suggest sending housekeeping to come deep clean the room, but we were already settled in the room and leaving in the morning, so I declined.

Nice hotel people were nice too

Well we were there because we had a basketball tournament. The location was perfect except NO washer it was broken! And one dryer ! Mind you several teams were staying there . I had 18 uniforms to wash stayed up until 1 am and we okayed at 8am the next morning . Then the dryer the filter thing was broken so my uniforms got caught and some tore ! So very upset !

Staff were friendly Room smelled bad. Zero air circulation Big giant cockroach in bathroom

Everything good

Very clean hotel and staff was great.

Clean room, nice staff, safe

Everything was great, particularly the proximity for my visit .

Other fun quirks are that the (one) elevator seems to be barely hanging on for dear life, the tub in the room doesn't drain fast enough to have you not standing in a pool of water while showering, and the second floor feels like it's going to collapse with how uneven those floors are. I'm really not a very picky person when it comes to hotels, I just want a clean, safe experience. This was very much not that, and that makes this the first hotel I know that I'll remember to never book again.

Room floor was not vacuumed. Leaky roof/windows. Nasty trim. Bathroom walls had holes. Shower had no water pressure....

Great place to stay !

Bad

Nothing. Cleanliness. Room. Linens. Amnities. Promptness of staff. Parking.

Cleanliness. Room. Linens. Amnities. Promptness of staff. Parking.

Yes everything was great

👍

Good 👍

excellent customer service.Its centrally located and easy to find great access to the interstated

Not a terrible experience but hotel was pretty loud and the room could have been cleaner. Also had some minor issues with the A/C in the room.

Excellent customer service

Everything ok

Great stay! Nice room and great staff.

Location was very convenient and there was plenty of parking. The hotel staff at check-in was extremely polite and the check-in process was quick and easy!

The hot tub was a main factor in when booking this hotel, it didn’t get that hot. But other than that the stay was great.

N/A

Clean hotel, staff was nice. I didn’t spend much time there.

Clean room , fast internet, comfortable stay for dogs .

Amazing hotel! Very clean and spacious room. Very neat amenities! The only thing is that their kitchen was closed on a Friday which was my arrival day. The breakfast was good! Overall I will definitely stay here again.

Close to we're i needed to be Room was outdated restroom felt dirty the towel hanger was broke the shower head hurt holes in the walls pillows where very uncomfortable to expensive for what the room was

Room was outdated restroom felt dirty the towel hanger was broke the shower head hurt holes in the walls pillows where very uncomfortable to expensive for what the room was

Kim was amazing. She was every where doing everything, pulling double shifts (I only know because she was there ALL THE TIME), always smiling, always helpful.

Very good

Property is old, dilapidated, and poorly maintained. Beds were lumpy and.very uncomfortable. Toilet was plugged. Light bulbs were missing from lamps. Air conditioner was noisy. Never again!

Exceptional

Exceptional

Superb

Disappointing

Everything

Aside from that, it was very pleasant and clean. I would recommend it

I’m in the hospital getting check out and they tell her it’s not her fault and that they are taking the money. Didn’t even let her explain that we didn’t want the refund we just wanted to see if we could push the day out. Completely unacceptable and unprofessional behavior me working in the medical field and being law enforcement also we understand things happen you can’t trust other drives things happen. Yet the person on the phone was so rude and apparently didn’t care or let my wife speak. But I bet you if the rules had been flipped and they were the ones in the hospital or calling they would feel the same way we did. Completely unacceptable it shows that it’s not about customer service it’s about meeting your business needs and cash flow and forecasted numbers.. your monthly income must have been low to really need $127.00 You have lost a customer for life and I hope Expedia looks closely into partner ships with big companies like the Hilton. At least the Marriott treats people with respect.

Really nothing. Good value

Location good for what we needed Really nothing. Good value

The prize

Hotel was nice & everything was clean. The AC in our room would not get cold. They also may have painted before we got there because the smell was strong. We got in late, so I did not contact the front desk, but she did apologize & gave me some Hilton Reward points.

We’re told that the hot tub can get hot but the jets aren’t working. Our room had a strange smell that we think was coming from the A/C unit. The next morning had headache and sour throat…we given another room for 2nd day but had same problem.

Very good

Neglected room. Told staff, but nothing was done.

Staff was awesome. Very helpful and very nice and accommodating.

Good location, good Security, clean The room was clean, but it smelled like the carpet was still wet and humid, which gave off a musty smell. Hard to sleep with the room smelling like that.

Good location, good Security, clean The room was clean, but it smelled like the carpet was still wet and humid, which gave off a musty smell. Hard to sleep with the room smelling like that.

Rooms were small. Lots of unfinished repairs. Overall ok but kind of dirty. Breakfast dishes were dirty. I had to send back 4-5 dishes before serving at large line because they had food debris

Room wasn't completely clean and light fixtures showed old paint and placement. Looks unfinished.

Smelled nice, clean Room wasn't completely clean and light fixtures showed old paint and placement. Looks unfinished.

Actual rooms are absolutely not maintained well. Bathrooms need a serious upgrade. Showers are in bad shape. Shower curtains never stay in place. I got 3 rooms for me and my guests. Everyone complained about the selection of hotel.

Exceptional

Clean and friendly. The only negative thing I noti ed was the kurig machine in the room did not work bur it's ok since the lobby serves coffee also.

The only negative thing I noti ed was the kurig machine in the room did not work bur it's ok since the lobby serves coffee also.

Yes

Room smelled terrible, hallway had odor. It was clean. Once I got used to the smell, it was tolerable.

We had an overnight stay. Accommodations were great. Our bathroom floor’s tile was rising and loose, broken. We put the hotel towels on the ground for prevention.

The location was the only good thing. My room had many issues. The elevator was extremely slow. The toilet in my room was broken. The shade in my room was broken. There were splatters on the wall like it hadn’t been cleaned. There was a bloodstain on the mattress.

Everything was so clean and the service from every single person was amazing! They helped me when I had problems and never were rude to me! Great place to stay in!

excellent stay

Rooms a little outdated

El desayuno en la reservación decía incluido y lo terminamos pagando

Friendly staff

Nice, clean room and friendly staff.

Staff is wonderful and room was very clean and comfy

Ok

Having to pay for breakfast. I've never stayed somewhere, where I had to pay!

Pungent odor in room. Possibly an industrial cleaner. Exposed electrical wires in bathroom behind patch that is falling off. Replacement door in bathroom has hinges that are dot mortised

Perfect

The front office staff was great !! The room definitely needs to be remodeled. There was a hole in the bathroom wall where they just put a patch over it. The toilet hadn’t been deep cleaned- stain ring in the toilet bowl. Shower wasn’t cleaned. Soap bottles in the shower were empty. Shower head sprayed way too hard. Couch in room looked like something from a garage sale. Ceiling had had a water leak and not fixed. Lamp shade was bent and out dated.

The staff was friendly and welcoming.

Beat location!!

Front dest staff was great

Pleasant

Sweet staff members.

The room was very clean and the staff was very helpful. I was surprised that the breakfast buffet did not come with the price of the room.

The staff at check-in was courteous and explained the every other day housekeeping. However, housekeeping never came and we were two people in a double room for three nights. By the time we got back to the hotel and realized it, it was too late to take action and we were too tired. We made due with our allotted three towels and doubt we’ll stay here next time.

Just that the breakfast pricing was unclear. That being said good hotel.

Courteous staff, great amenities - restaurant choices walking distance - awesome!

Nothing

Good location. Restaurants in walking distance. Room had a funky smell, couch was dated from the 70's and bathtub needed scrubbed.

Staff was real friendly and helpful!

A nice place to stay in the North Austin Area. Walking distance to two nice restaurants. Nice staff.

Shower head pressure was almost painful

Clean room, helpful staff and good bed! My only complain was a desk chair that is way past its use by date.

Check in - ch

No

Pleasant staff Bed was a little stiff (hard) also the facility it getting old and out dated.

Did not eat breakfast

This property has mold, roaches, we had a whole in the floor on the second floor.

Our room wasn’t fully cleaned. The sink didn’t fully turn off, and the toilet ran consistently. I had late check out yet the staff kept knocking on the door

The beds are way too hard. Time to replace.

Friendly Jacuzzi was outside, I think it should be a indoor and outdoor door pool that’s all

Clean room. Comfy beds

Staff was extremely friendly and checkin was quick and easy. There was very little water pressure and the rooms/bathroom are a little dated.

Fan does not circulate at will First room smelled like a dirty diaper so I was moved to this one. I could not sleep because of road noise (expected) but couldn’t drown out with air. Dog barking also. I love dogs but good grief

The hot tub is pretty tiny. Don't expect to fit more than a couple people at at time. The refrigerator was barely cool and I think it was at it's coldest. Breakfast available for purchase.

Great customer service

The place was exceptionally clean. Staff was very friendly and helpful.

Great place to stay!

Very nice hotel. Clean and the staff was very kind. Would stay there again.

Simply outstanding

Close to a lot of restaurants, gas stations, a pharmacy. Lobby looks newly renovated. Rooms are nice. Definitely worth the price!

Great service

Great property to stay at. Highly recommend.

The property is sunny and inviting. The staff was very helpful. Everything was clean, and the ice machine and laundry worked. My only complaint was about trying to get our room cleaned. We stayed at this hotel for 6 nights. On the website, it stated that the rooms are cleaned daily. When we arrived, the desk clerk said that the rooms are cleaned every other day. Okay, I can live with that. However, the housekeeping staff kept forgetting about cleaning our room, so they would skip it, and we would have to wait until another day for it to be cleaned. This happened twice while we were there.

Clean-Quiet-Comfortable The Pillows hate the pillows

Room was what we needed. Probably needs a really good cleaning around the part of the beds that do not get much foot traffic. I have a feeling we received a room that doesn’t get checked out often.

Friewndly staff rooms are clean and they have options for dinner around the hotel !

Excellent property to stay at, convenient to everything

nice looking

The sink was clogged upon check in. Makes me wonder how well the bathroom was cleaned.

They had a comfy outdoor swing.

Good location. Nice amenities

great place to stay, i’ve stayed here for a week and came back while passing through…great place to stay!!

The location to restaurants and easy access to major highways. Close to shopping!!

The lobby was the only thing nice about

👍

Good

Staff

Nice little hotel right off the freeway. Would stay here again.

Thanks for everything 🙏

Was great

Clean and reliably comfortable Hilton!

Let me say that Maria who does the morning breakfast is AMAZING! So polite, helpful, respectful I'd give her 10 stars if I could. I travel a lot and I must say this hotel has made it to the top 3 best in my list. The staff are so sweet, and make the experience remarkable. HIGHLY recommend to stay here.

Nice room

Rude staff

Great safe area around plenty of dining options.

The water pressure in our room was literally nonexistent! It was so bad the toilet barely flushed. Taking a shower was rough as it took forever just to rinse the soap from your body and washing my hair was nearly impossible! I have shoulder length hair and ended up going to my daughter’s hotel to shower when I had to wash my hair. I know Texas is known for bugs but every morning there were tiny bugs in the bottom of the bathtub and one evening some sort of HUGE bug. My room was clean but dated and the walls are thin. We could hear all conversations in the adjoining room.

I would recommend

Staff was friendly and great service

Staff was very friendly when I needed to extend my stay. Very kind and professional people and the room was comfortable and a good size.

Love this property

Great staff and customer service. The breakfast was delicious and the pool and spa were clean.

The entire property was under renovation. They had to change my room 3 times due to the smell of paint, cigarette and fixtures falling off the walls. I will never stay here again and I will not recommend this to anyone.

Coming in everything was so nice and pretty but our room was not all that great there was chips and crack and holes all over the room. It was alright I guess

So very disappointed in this brand and hotel because of the simple fact that there was mold in the bathroom and in the hallway where they were redoing the wallpaper, very shocked and I travel a lot - my friend, who was staying with me, she went through a terrible mold situation in her home years ago and she noticed it right away. She has since had side effects from what happened years ago...We had to suddenly find another place to stay (I had booked it for a week) - a higher up needs to check out this property - it's a bad reflection on the hotel brand...sorry to state the truth, but it's facts.

There was a german cockroach/bedbug on the bathroom sink upon arrival.

Beds weren’t made very well. No exhaust fan in the bathroom, the outlets didn’t work, light was working. Only one wash cloth for 2 people. No magnets on the hem of the shower curtain to keep it place. The floor felt rather weak.

Conveniently located for lots of Austin dining and exploring. Property is doing some upgrades but the rooms were clean and comfortable and the staff was friendly and accomodating.

I liked there was an elevator and easy access to parking for loading andd unloading. I didn't like that shower had 2 places where water sprayed at the same time. One was shower head with extension and one was stationary out of wall.

The location of this hotel property is superb - in fact, I remember staying her once when it was just built. Unfortunately, or naturally, the property is now in need of a refresh - which corporate office is doing!

I was only there for 1 night. The most memorable thing was the wall socket to the coffee pot didn’t work. I also food not like that breakfast was not free.

Great place to stay when I’m visiting my daughter

The staff was super friendly and helpful. We loved our suite room. Smell could’ve been better but not bad. But we got dressed for pool as soon as we checked in and it was locked. Had to ask front desk about it. Said it was closed due to electrical issues and we’re trying to use another properties pool but it never happened. I would’ve liked to been notified. Or even told at check in. I would’ve gone somewhere else. We travel for sports and I want to make sure we get some kind of vacation/relaxation out of the stays.

This is probably one of the nicer Hilton Garden Inn’s we’ve stayed in. The room is very spacious & roomy. We love the look of it. We also loved that snack/drink area!!

The hotel stay was absolutely awesome!!! They were doing renovations but you couldn't even tell. Beautiful!!!!

Very quiet and clean . My kids loved playing in the pool and we loved having so many great food options so close by some even walking distance .

Amazing

On a three day stay, we had 4 rooms of rowdy kids beside our room, who would never settle down, until we called the front desk! The manages on Monday agreed to comp at least one night to accommodate this issue. Evidently the same kids broke out lights in the spa, causing the pool completely!! Very upsetting when we trying to find a restful vacation!

Always enjoy my stay here at this hotel.

The room and hallways smelled of mildew and the air just felt thick and musty. The furniture was outdated and it just felt not fresh. I do think its under construction though.

Mold around the door. There was black stuff And I don’t think it was paint.

Older hotel but well maintained. I enjoyed the comfortable bed and slept well. The ice machine was not working the first day but by morning it was fixed.? Also, liked all the staff I interacted with. They took care of any issues.

Beat clean. Inside outside.

Great stay very nice staff loved the breakfast buffet the ac thumostat needed a battery replacement and the toilet was running but all in all great hotel and good price and I was able to take a bath I was expecting a shower only and I was pleasantly surprised that they had a tub and a stopper I took 2 baths and I enjoyed it thoroughly

Air conditioner was too noisy

This property had a great breakfast and the price for the Hotel was reasonable.

Very pleasant,

The staff were very helpful, site is clean, and beds are comfortable. I was a little surprised that I could hear the people in the rooms next to me but was able to tune it out. If I had been traveling with my dog, it would have been another story because he would have barked the whole night!

It was nice and quiet, convenient location, just minutes away from Round Rock Amp.

Nice staff clean hotel comfortable rooms overall great day

Room was okay, but the handles in the bathroom drove me crazy. They need to be adjusted to turn off and on in a normal way.

Nice area and very good staffs.

Waited for about 20 minutes for someone to get at the front desk to help me check in

Lamps without bulbs, sink faucet didnt work sometimes, paint on roll up shade, primary shade did not roll up properly, room was dimly lit

Good overnight stay

I wanted the bottom floor nearest the entrance to parking. It was convenient, but if thinking of sleeping in, the noise of the opening/closing of the door in the a.m. will be bothersome. Also, I was awakened in a nightmare..... I thought I was laying next to my snoring ex-husband!! Gadz.,... It was the gentleman in the room adjacent to mine! The air conditioner drowned it out but I did not want that on the entire time.

Poor water pressure. Beds very uncomfortable. Nice property though.

I LOVED the people that I met during my stay. I am not the best with names but the staff that worked the restaurant/ bar were just so wonderful. I would stay again.

Outstanding service

Simply good

The staff was friendly and helpful! Breakfast was excellent.. would definitely stay there again.

Lots of stuff around Great place to stay

I stayed on the first floor and it was very noisy at night. I could hear the people next door talking, and I could hear music in the middle of the night coming from the hallway or from next door. The sink in the bathroom was clogged or something because water accumulated at times, and the size of the bathroom was very small.

Our stay was great! They were able to accommodate us checking in early since we were in town several hours before check in time. This was definitely a plus for us!

I was very pleased with the stay. I had to make a last min reservation and checked in no problem. If I had to stay longer I totally would’ve! Will reserve here in the future.

Very nice and clean and friendly staff

Everything was close to hotel.

This is a great hotel. The ONLY complaint I have is the pillows. There are three on each bed, but all three barely equal one on my bed.

There were dead bugs and a bug crawling in the bathroom floor. There a strand hair on the bathroom towels a strand of hair on the bathtub area. It’s embarrassing to let the front desk person know about it.

This hotel needs serious updating. The outlets in my room didn't work so I couldn't charge my phone. The shower only got lukewarm. The AC didn't work at all so it was insanely hot in my room the entire time. The walls were pretty beat up and the bathroom was dated. The pool wasn't cleaned but it was open. The hot tub would only fit MAYBE 3 adults. They also offer to book with breakfast included but they still charged me for breakfast even though I had my booking on my phone and showed them. Overall would never stay here again.

Paint need to be touched up

It was great

Excellent service staff from the front desk to cleaning and maintenance. Very helpful

My room had a water leak from upstairs.. it once but twice n had to clean it up my self the 1st then was moved to another room late that night had to wake my kids up n move everything to another room

Good

Staff was friendly but property was old

Friendly front desk!

Great friendly staff! Breakfast was good plenty of options.

Our blankets were stained we used the ones we took , the restroom fan didn't work or there wasn't one, when the ac turned off the room had a weird smell. Breakfast wasn't explained right when we ordered they took long and only brought my husbands food out and I had to cancel because he had already finished his.

Nice

The area was safe, seemed to be a lot of cops around so that helps, and There’s alot of food options right in the area. Tiny downside is the parking in the front of the hotel, BUT you can easily park at one of the restaurants as close to the hotel as you can get.

.

I wish that the door did not slam shut.

The hotel didn’t get my Expedia confirmation which is fine they were working with Expedia to figure it out. Things happen, I had my confirmation and receipt of purchase. They agreed to allow me into the room since we had plans. She asked for my credit card for incidentals. I gladly handed it to her and she goes well. If we don’t get confirmation from Expedia, we will just charge this card for the room. I was like absolutely not. I have already paid for this room then the next day the breakfast was not complementary like advertised. They had a buffet that you can purchase à la carte. Plus the entire hotel was under renovation. Definitely not Hilton level service.

Regarding service, they were supposed to clean every-other day, but because we needed towels on day 2, somehow the room was never cleaned during power 4-day stay.