Royal Inn Hotel

Amazing service by Shawn.

The room was very clean

Good hotel on a budget. Perfect place to crash after a concert. Some little flies in the bathroom, but hey, it's Florida!

Wish I would’ve select selected a different hotel

i didn’t feel safe . Hotel guests were extremely loud and seem to use the exit door constanly.

The hotel was very nice. The rooms are quiet and clean, and the staff was friendly. I would go back again.

Pool was clean Needed more towels went to the office and they handed Only thing I didn’t like the cleaning people wanted us out of the room at like 8 AM instead of at 11Am for check out Room is outdated but was clean. Also wish there was more plugs on the table between the bed so multiple people can charge their phones and devices.

We don't usually stay at 2 star hotels. This one served it purpose on our emergency stay. The staff were super nice and accommodating. We weren't able to enjoy the pool, but it looked very nice. The pool furniture was in disarray, the fountain had murky water and didnt work, and a few statues were broken. Overall, the property has not been updated in a long time. The rooms also smelled strongly of possibly mildew or something. I had to get spray to make it smell better, but the odor kept coming back. The walls are also very thin. We had drinks and the flan at the Argentian restaurant and they were very good!

It’s a hidden gem for the entire family to enjoy.

Large clean room

The phone and TV didn’t work. Had to call from my cell and then the TV automatically worked. No one fixed the phone. Took forever to check in as the lead agent was training 3 people and she kept answering the phone and helping others while I stood there waiting. Why couldn’t her helpers answer the phone at least and take a message. I also think $100 for a pet is terribly high. I have a little 6 lb dog and there was no sign he was even there. Very annoying policy.

Room was very spacious and surprisingly clean, cleaner than some luxury hotels I’ve been in. You can tell that someone invested a good amount of money to build this hotel, but it appears the money ran out and they haven’t kept up on property maintenance. The pool was great though, very clean. Overall my family was very pleased and we will stay again next time we’re in town

I travel to Wellingtons for my daughter’s tournament and this hotel was the nearest to the event so I decided to stay here, room was very clean, we went to the pool and have dinner at the restaurants around, all was perfect for me, I recommended in price and Location.

This property is in need of some serious love and attention. The building looked very shabby nothing like the pictures portrayed. The room size was fine but the bedside lamps were not working. The room furnishings were very worn and outdated and need replacing. I was there for 1 night and tolerated its misgivings but I would not recommend this establishment to anyone

Everything on point!

Nice motel would definitely stay here again

Good for the price...do not overpay for this location

Air conditioner was too loud, bathroom did not have a door, swimming pool area was nice but the property needs some renovations

Very nice place and convenient to my son’s house! Have stayed there many times.Pool was very nice and front desk people very nice!

Good

The very kind lady named Sandra checked me in and was there to check me out of this very nice stay and I really like the property with the biggest pool I have seen shaped as Mickey Mouse and the beautiful lake at the back of the property, which is so serene with all the birds. It gave me peace and harmony there and thank you!

Also the room next to ours. Was being renovated. Banging on our wall throughout both days. Very disappointed with the stay

They over charged for the pet fee. It should have been $25, with a $75 refundable deposit. But they don’t refund the deposit. And they don’t tell you that until you check in. There is also nobody on site late at night.

Yes was cool

Room was cool. Living lights did not work.

It was a great time the place is good

Beds were hard. Bathroom not cleaned great. Trash in can. I would have left but it was a late check in.

When I travel to Wellington, I always stay at The Royal Inn! The staff is very helpful, understanding and sweet! I always feel safe there, because I often stay there by myself. The rooms have always been clean, and the location is perfect. Many restaurants in the area.

First I want to say the staff was excellent! They really helped correct the situation. I choose hotels.com for the pay when you get there option and have been paying with cash. When I got to the hotel their policy is no cash and they informed me to go to Target to put money back on my card. Which I did and Target doesn’t do any thing like that. They then waved something so that I can use my debit card which just barely had enough. They have to discount the room like .50 because I only had cash. I know this is a world of no cash but no where in the directions on hotel.com does it say that. According to the staff it’s on their website but I never went to that. Pool was okay, rooms weren’t so great. We could totally hear everything going on next door, even when they ran water l

Sooooooo...I usually refrain from the want for review....but this time it is warranted. I truly like this place. The old school classy bathroom fixtures are charming and should be kept. But ....the problem is that while the routine maintenance by the maid service is standard affair, the one missed item is the pullout plastic A/C filters. Maid service has neglected this necessary cleaning of the same. I hope all of your guests check this for themselves going forward. Nice old school place overall but it is looking a bit tired and could use a renovation. Good luck with your improvements.

This hotel reminded me of the "old" Florida charm rather than the big highrise chain motels that are the norm today. The only thing I wish they had would be a hot tub in their great pool area. I highly recommend Royal Inn Hotel and would stay here again.

When I got there it was after 2 am my plane was late. I was in a horrible room I believe the missed cleaning. Couldn’t sleep that first night at all. Next morning went to front desk and tel them about my experience and the definitely helped me and were concerned about my experience. They gave me a different room and my experience was wonderful after that. That woman at the front desk was extremely helpful and so was the security guard at night when I arrived. I would definitely recommend this hotel in the future. Thank you for a great experience!

We left after checking in

Nice place for a quick getaway.

weather wasn't fit for pool use. don't care about pets. room fairly clean. need to replace mattress on one of the beds. floor lamp needs switch replaced. room was ok for me

The rooms could use a bit of upgrading to feel more modern, but they were still comfortable. The hotel does have a restaurant on-site, which is convenient, but it would be great if they offered a complimentary breakfast option as well. Overall, a pleasant experience with a few areas for improvement.

Front desk staff was very helpful and friendly. One of our beds was very worn out/broken on one side and was very uncomfortable.

I immediately checked out and the front desk person apologized and stated I would get a refund for everything except for my first night’s stay. I did NOT get a refund - but hotels.com did provide me with $100 credit. Don’t book this hotel!

It was horrible...so ghetto‼️

Good

Pool seating was great

At first glance I was a little skeptical but the room we had was very spacious and clean. Thought price was very good especially since it had a small kitchen in it with sink, larger fridge and microwave so if you were staying an extended time would be useful. They do not include a breakfast and they did not have anything set up in the lobby for coffee or tea. They did have a water dispenser for hot water. Pool area was very nice. They have restaurants attached but we did not use them. You can walk thru the parking lot to gas station to get coffee, breakfast items etc. Lots of restaurants in the area. Not far from the airport, about 15 minutes. A little farther from the beach than expected and the beaches along there seemed like it was hard to find parking for. Staff here are very friendly. Parking is included so no extra fee for that.

Was told that he mbrelkas would be put out next day. Never did. I asked for my room to be serviced on 2nd day, they said they would but when I got in, it wasn’t done and all housekeeping was gone. Disappointing in all ways

Helpful staff. only problem we had is I feel sure I requested 2 queen beds but we got a king.

Me

Clean room - Great staff, and great location.

I can't imagine how this place gets the ratings they have. The staff was friendly and responded to requests but in 6 days we never had anyone clean, bring towels, provide toilet paper, etc. This is an aging property that may once have been like a small inland resort, but now it's a grungy motel. Linens are grubby, lamps rusty, beds tiny... The pool is quite nice and lake view is pleasant if you get a room with a view. I’ve stayed in worse places and I've stayed in more expensive places, but the rates and the property are a mismatch for sure.

Room had a very musty smell. Water pressure in the shower very low. The room is dark and needs more lights, the 2 bedside lamps are not enough

Didn’t go to the pool and the hotel had signs saying no pets. So overall it’s a 3 star hotel and my ratings confirmed that.

The a/c did not work. There was hair in the bathroom.

did not have time to use the pool is not a heated pool yet is big and pleasant to the eye

Good

It was a very nice experience.Room was clean and up to date.Staff as a whole was helpful.The property is very large well kept. The pool is clean and refreshing. It is really quite a massive pool. For the price you can't go wrong. Close to a wide array of food choices. Nice area.

The price is good for the area but the property needs attention. Dated rooms, loud bathroom fan and not the cleanest. When checking in the attendant only put one day on keys so had to go get it updated. Wasn’t told about restaurant. It was ok but not great

The hotel and amenities itself were fine. My room was so humid even with the air on full blast, and smelled of mould. When I went to take a shower there was hair in the drain from the last visitor. The room was quite expensive considering these things.

Nice pool area nearby places to get food and drinks Room decor outdated otherwise descent place to stay

Very clean, but old. Stayed in their building that was close to the highway and could hear the traffic.

Old hotel that’s not updated but very clean, good bed, nice shower and hot water. Microwave and fridge work well. Great choice if on a budget or not spending your time at hotel. This area is quite overpriced, the Royal is not. An excellent value and great staff.

Air conditioning did not work. Left after one night to stay at a friend’s apartment. Florida is too hot for the AC to not work.

Staff excellent 100%

Really great

Nice, budget friendly place that convenient to airport.

Convenient to attending location.

Excellent option, great value for money.

Need to improve environment as the hotel can be lovely

The photos online do not accurately reflect the actual condition of the property and were very misleading. The room was not properly maintained. There were tiny little bugs and cockroaches present. Undergarments were left behind by a previous guest, which was both unhygienic and unacceptable. While the staff did make an effort to accommodate us, the overall condition of the room was such that no alternative offered would have been acceptable given the circumstances. I do NOT recommend this property.

The rooms are big, is close to everything. The pool is great!! Great price excellent location

The only downsides for me were the hallway smell — it kind of reminded me of a funeral home. I’m not sure if it was the air freshener or just the building, but that’s something they could improve. I also wish I could’ve checked in earlier, but they were fully booked, so I had to wait until the 4 p.m. check-in time. My other complaint would be the bed — it wasn’t the most comfortable.

Good place clean 👌 pet-friendly Good area. Everything near. We had great time.

I never stayed there they charged me even though I didn’t stay

The room was spotless. The staff was courteous, knowledgeable, and friendly.

The place is a dump. The room smelled terrible. Towels looked dirty. Room opened right to garbage can and parking lot, felt very exposed. The toilet ran all through the night and I asked twice to be moved to a different room so I could get some sleep and was declined. The staff was nice and friendly though so they get a star.

The customer service was good. Pool area was nice.

Absolutely terrible. We left as soon as we saw the room. This place looks nothing at all like the ad. Absolutely terrible. Do not book.

The room was dusty and the floors were dirty. There were stains on the bed and ants crawling around. Never again!

Key never worked without going to the office and having it rekeyed. They charged me for three nights instead of 2. They said they would fix it when i checked out. They didnt. I had to call them a few days later to have it credited to my card. Wouldn't let us check in until exactly 4. By then there was 10 people in line and one computer was down so it took forever. Not the best experience.

It was good staffed was nice I was satisfied with it

awesome

I had booked a suite big enough for our family MONTHS in advance. We travel for volleyball so we always go with bigger rooms. We got here and they had overbooked all the suites and we got stuck with a studio the size of my kitchen at home. The pictures you see on the internet are from yearssss ago because it is very run down. Bugs came out from under the pillows and the air conditioning was very loud and I like a white noise while sleeping. No accommodations were made for their mistake and I still was charged the same amount I paid months in advance for a suite. Not friendly. No accountability. Poor quality. Spend a little more and stay somewhere else.

Nice place for overnight!

Actually I was not able to check in and stay at the hotel because without further notice by reservation was cancel by the hotel. I arrived about 11pm with 2 kids and I got this surprise! I reached Hoteis.com and I was informed that my reservation was confirmed. They tried to reach the hotel without any response so I was obligated to come back to Miami, 1 hour and a half from where I was because I didn’t have a place to stay. One of the worst experience that I ever had.

Yes

Clean and courteous staff

Well let’s just say their photos are photoshop and is no where a luxury looking, and on top of that we found roaches and thong in a supposed clean bed. It was so gross, when addressed with front office staff they only offered to move rooms and even that room was gross. I’m gonna fight what o was charged cause it was not worth’s $400 I payed it was the worse stay ever oh and we never had out room cleaned in the 3 nights we were there, so now I see why this place have roaches and bugs.

clean

The room had odd lamps and the light switches were hard to figure out. Bathroom had now space for toiletries items as it was a pedestal sink. We did not use the rest of the property, but looks pretty nice. I would recommend updating the rooms.

Beds were in the smaller side but they serviced there purpose

Room feel neglected, a/c wasn’t working,

This hotel has misleading photos on their website. I thought it was a nice place only to arrive to what is basically a dingy motel. The hallways and rooms smell musty and moldy from the humid air. The rooms were not clean enough. Our friends had a stain on their comforter. We had a sink that didn’t appear to be wiped down. I’m sure if we hung around long enough we would have noticed worse. We could not stay there and canceled our reservation. The young man at the front desk was very kind and understanding - only good thing about the place.

The room smelled. Everything was extremely dated with furnishings that a the thrift store would reject. We stayed for 3 nights and had to ask for the fresh linens. No one ever came around to our room to ask if we needed anything or to replace used toiletries. We were very disappointed with the quality, and felt misled by the rating on Expedia.

We had a suite which was fine and covered the basics. No working ice machines. Too many trips to the office for help with small things.

I cancelled my room back in January but it failed to go through the Hotel.Com system. When Hotels.Com tried to reach out to the Royal Palm Beach they failed to make the correction. A $900 plus charge showed up on my credit card. I was never there. Furthermore after the cancellation all my Hotels.Com correspondence went directly to my spam folder so I never saw that it wasn't properly cancelled. Frustrating. Terrible Terrible

Just my speed

The hotel is not clean ...online pictures are not according with the real place. Not recommended.

Clean room

room was okay.. grout in bathroom could be cleaner. room had a minifrig and microwave plus a large garbage can that was a plus. decent accomodations for the money. Front desk does not answer the phone when calling their number which was frustrating but we did not want to spend a stupid amount of money other hotels in the area were charging for 2 night hotel stay for business travel. Area around hotel seemed very safe with food and drink within walking distance.

The hotel has a roach problem, rude staff, staff never brought towels or even toilet paper. Staff never came to service the room.

Room was clean, staff was courteous. Lots of places around to eat. The room was never cleaned in the five days we were there. No clean towels, no trash emptied. Room was on a very busy road and had a lot of street noise, very hard to sleep.

I was booking this for my guest. The card key for his room is not working, and to open the door again it required him to go downstairs to ask the front desk. I wonder how come the staff there didn't help to solve it immediately and not give him either a new key that's functioning or just simply change a room for him, it was late at night so he doesn't want to bother front desk every time, yet this is unreasonable for people not be able to enter his own room freely. PLUS, the room without any heating/or not working at all, during the winter it can be cold at night, I feel my guest didn't get a proper treatment during his stay. This is a terrible experience for him.

Called me on Friday night just before checking in to tell me that they had a flood, and the rooms were damaged, which I believe was a lie because a friend of mine stayed in and got a room, but he had to wait because obviously they were overbooked

Yes

Rooms could use upgrades. No outlets on either side of the bed. Bathroom door coming apart. Mattress could be better

Room was disgusting, missing sofa, area was sketchy.

Clean and comfortable. Needs silverware and a few more dishes.

Room was immaculate, staff was corteous and fast

the hotel is older but the room are facilities were clean and well kept. We had the room with a view of the lake and and patio area. The staff were friendly and very accommodating.

The room was clean the staff was very friendly

I arrived at 11:30 PM and discovered that after 11 PM there is no receptionist on site — only a security guard who is not trained or authorized to assist guests beyond handing over a key. For a property charging approximately $145 per night, this is extremely concerning. I was traveling alone with two suitcases and three bags. While I did not request a first-floor room in advance, I would have preferred one due to the amount of luggage. However, with no front desk staff available, making any changes was impossible. This created immediate inconvenience. After carrying all of my luggage upstairs to the second floor, neither of my room keys worked. I had to take everything back downstairs and return again. The security guard explained she could not issue or fix keys — only let me into the room using a backup key. She contacted the receptionist, who promised to prepare new keys. About 15–20 minutes later, the room phone rang — but the phone itself was malfunctioning. I could hear them, but they could not hear me. I attempted to call back using the same room phone, and again, they could not hear me. This left me without any reliable way to communicate with staff. By that time, it was already 12:30 AM. As a woman traveling alone, I did not feel safe leaving my room again

Vanteen was a great

The bedding was very old. There was no hair dryer in the room. The a/c struggled to work properly and was very noisy. However the room was clean, the bed comfortable. The staff was pleasant and warm.

Spacious Room, overlooking a lake for a great patio view. Room was very clean.

Staff was polite, and the room was clean. Great value.

Clean, but felt unsafe. Not at all what was pictured.

Be VERY cautious staying here. They did not honor my 2 night reservation or stay I booked through hotels.com!!

Good area,great staff

Great price and clean. What would be expected.

I called to see if my reservation was received the day of my reservation and was told that they didn’t have any rooms available. Still tried to charge my card, when I had to find somewhere else to stay

The room was lack luster but also there was no water pressure or hot water

Valtine was great at the front desk.

Over all the stay was good. The front desk lady wasn't the friendliest but did answer all my questions and accommodated my requests. The room itself smelled musty but wasn't too bad.

Great

Follow through on fixing the tv. Pest control could have been elevated.

They have renovated the rooms, but some things are still terribly outdated and feel very “painted over.” Seems clean but would prefer to spend $20 more next time for a better place.

The double beds are full no queen. We had to ask for clean blankets, sheets, and pillowcases because they were stained. I only gave two stars because the person who assisted us was kind and is not responsible for the “hotel’s” conditions. One of the rooms had a musty smell, and at least they changed it to a slightly more decent room. I don’t know how they manage to have three and a half stars. Honestly, I do not recommend it.

Check in was extremely smooth. Valentino was excellent. The room was a little dated but comfortable. The only drawback was the noise of the ac/heater otherwise everything was great.

Everyone was nice. I had a good stay.

Great what you would expect from a affordable hotel in Wellington. Safe and quiet.

Outside of the building was not the best. Inside the tom good.

The room was neat and very clean!

Clean, friendly staff, maybe not the newest, but I appreciate a clean hotel with no bugs!

Staff were excellent and the room great

Good room

Hotel is like a Motel, nothings is included and is a old buildings. Beds sheet smell like sweet. Hotel is nothing like rhe pictures.

Economical and great location for me when visiting my family in Wellington, FL

Room was fine and clean

All was good.

Front desk staff was genuine and nice. Property is lagging and rooms need major overhaul. Headboard in room 175 was very loose and banged everytime you moved. Tiny ants on bathroom daily. Fridge was clean. Room had a musty smell. No issues with key cards. Everythong else worked.

However, the heater would not warm past 65 degrees which was unfortunate because I was there when the cold weather hit. The exterior entrance was greasy and needs to be power washed. There was a coffee maker but no cups. There were ants and silver fish in the room, plus a fly I couldn't catch. Overall it suited my needs I wasn't expecting 5 star for a 2 star price.

It's the worst hotel I've ever booked in my life. They called me 30 minutes before I arrived to check in and told me they were canceling my reservation because of a problem with the rooms, supposedly involving water, which I don't believe. What I think is that they oversold the rooms and got better money for them, which is why they left me out. My daughter had a four-day tournament in Wellington, and this ruined my trip. I looked for nearby hotels, but everything was sold out, and the ones I found cost $800 a night, which I couldn't afford. So my opinion of this hotel is that it's 100% bad. They need to have contingency rooms for these cases.

Clean rooms, easy check in and Erika the girl that was in the front desk was really nice and helpful.

The room had a horrible smell, carpet was soaked. The smell was unbearable, I felt like throwing up. I went to front desk, the lady working was very polite and helpful, she informed me there were no more rooms available and offered to cancel my reservation and a refund. I am still waiting on my refund

A horrible smell of sewage.

Room with a very bad odor, they doesn't have a curtain to keep room without lights in the room. An even from front door lights traverse to the room.Lack of cleaning, Blankets smells very bad, if you look up the ceiling you will see the cobwebs. And if you are unlucky to have one the room facing the street, forget sleep well, you will hear all the cars passing by the street.

We didn’t stay there. I didn’t feel safe so the front desk person said he was refunding my credit card, which hasn’t been refunded yet. Our 1st room had toothpaste in the sink and the shower didn’t look clean. Our 2nd room smelled and I just didn’t feel safe staying there with my 2 kids as it looked as if someone had tried to break in the window. We found another hotel which was safe and clean.

Chambre en bon etat mais sol très sale, visiblement pas lavé. Pieds noirs entre la douche et le lit!

Cockroaches

It was ok

For a palm beach hotel residence in a wealthy area it could be a much more forfilling residence in appearance and upkeep .

The room smelled mildewy and musty. I complained and the staff said that they would spray it with Febreze, which I didn't really want. They said the only other thing they could do is move us to a room with a king bed, which I didn't want because I don't want to sleep in the same bed as my son and have him kick me all night. I'd say the pictures were misleading. The smell of marijuana was pretty prevalent around the property most of the time. (Not a big deal, but when it's just constant, it gets a little irritating.) The room was definitely dated. I get it, I'm paying a good price, but I would not stay there again and feel like it was misrepresented on the site.

They would have gotten 1 star if it weren’t for the front desk people being helpful.

The hotel is old and need remodeling. The hallway smelled bad. The room was clean.

The hotel room they gave us was full of mold mold is growing on the tile the walls the ceiling it was disgusting and not habitable.

Check in was very pleasant

Cigarette butts everywhere outside.

Ac was good, Erika was great she made sure to fix our keys when they weren't working. Good place to crash for a quick getaway

Staff was friendly, floors were a bit dirty though, and a couple of the light fixtures weren't working. Coffee bar was stocked and bathroom was clean. Surrounding area is safe and fairly quiet. AC was working appropriately.

very bad

El staff muy amable

Front desk was very very nice. The room was terrible. Smelled like stale cigarettes, spiders crawling, dirty walls, and floors.

The rooms were very comfortable, the view from our rooms very beautiful, beds were comfortable, they have a restaurant with a bar right on front of the pool. The receptionist was very friendly and nice. Me and my will definitely have this place to stay as the first option to come back.

The staff was very kind and nice

Beds were pretty flat and springy. The door did not have a lock at the top. Making the stay feel unsecured. Pool was very large but was ice cold in 86° weather. Room had a faint bleach and mold smell. The only thing stopping me from rating it 1 star would be the fact that the room we stayed in was bug free. The young man working the front desk was extremely nice and helpful. The older lady however was unpleasant.

There were roaches in the room and used fingernails in the bathroom the bed was very hard and the pillows were flat we didn't sleep a wink

Rooms were very out dated was somewhat ok with that but the room was dirty,the carpet had lots of stains,the room smell like they sprayed straight bleach to cover it up,the pantry sliding door was of the hinges,the balcony had bird and dirt everywhere we couldn’t even enjoy it when you try to open refrigerator it literally moved two or three feet very hard to open,and there were items in the freezer from previous renters and sorry to say that just a few things that wasn’t right!!!

Todo ok

perfect

Nice clean and spacious room. Will surely return

I paid for a suite with 2 queen beds and a pull out couch. However I was given a suite with 1 bed and a pull out couch. There were no extra bed linens nor pillows for the pull out couch. Since it was after hours there wasn’t anyone available to give us the right size room or the extra linens.

I booked a reservation with them online when I got to the hotel that I booked a reservation. My paperwork was nowhere to be found. It was 12 o’clock at midnight I had two kids and my brother I have a find another place with more expensive they took half of my money out of my bank account and I’ll pay for a different hotel that was very inconvenient. I’m trying to get in touch with them at Expedia customer service number. They’re not able to find me. I told him they can find me with my number she found me she could not find me by email and then when she found me, she told me she could not help me that I had to call another phone number is so inconvenience. I do not recommend Expedia to nobody. I do not care what you’re traveling to.

Todo estava bien no me puedo quejar solo un pequeño detalle no era igual a la habitacion que reserve como lo muestra las fotos

Old facility, not the cleanest, but it was comfortable

The room was nice and clean but they didn’t keep the pool area clean

No soap. No Internet. No phone

Cons:tired property, occasional rust in water

Clean room, well stocked. I would recommend getting a tech expert to check out the TV. It was malfunctioning like a computer that crashed. The #7 on the remote control was automatically coming up as if someone kept pushing it, and couldn't change channels. Not a big deal for me as it was late and I was tired anyway, but you might get the wrong guest who flips out about it.

Yes very satisfied

Clean and friendly staff

Yes the ac qorked well. Im not sure what bar you are referring to. Thank you

It was ok

This room smelled overwhelmingly of mold. High humidity in the room and roaches. Management does not care. Will call the health department

Room was in good condition

I booked this room last minute for work. I was completely surprised when I checked in to find the room spotless and clean. To be honest I wasn't prepared for that judging from the area and motel look. Staff was friendly checking in and overall stay was pleasant

The staff was nice and helpful and sorted my room issues when my room had a terrible smell.

Was great

AC was fine

On the positive side, the bathroom was clean although the shower dispensers of soap and shampoo were empty. We left after one night and forfeited our second night.

Room smelled like cigarettes and the floors left my feet black. Cheapest possible watered down toiletries and AC stopped working randomly through the night leaving us sweating. Got the final bill days later and there were so many extra fees I wasn't told about that doubled my expected rate. Absolutely ridiculous

I know this hotel has made some nice improvements lately—better beds and better customer service overall—but our stay in Room 634 was a letdown. The room had a strong, funky smell from the moment we walked in. We reported it to the front desk, and although they said they would address it, nothing was done. It was Thanksgiving, so maybe they were short-staffed, but we still expected better. We ended up buying our own Lysol and Febreze just to tolerate the room. For over $360 for 3 nights, that shouldn’t have been necessary. On the positive side, there were no roaches and no major issues besides the odor. A late update. The king gentleman and lady at front desk helped us by changing room. Thank you for making it right.

It was clean and spacious. Perfect to spend the night.

We stay here at least once a year for work and never have any complaints. Cool lil spot for a very decent price.

The room smelled very bad and the floor was extremely dirty. The staff was great about providing resolution options. They were very friendly and helpful. Its a shame the room was so bad

Sticky floors, dying roaches, only 1 shower door, ghetto area, staircase smelled like piss

You guys were great thank you!

Horrible experience, the bedding was dirty and smelly.

Not bad

Ran down pictures on Expedia miss leading / room was decent gave me handicap room did not feel safe

Staff was very courteous. The room could use some updating.

The room was clean and cozy enough for our stay. The staff were nice and helpful.

The location was perfect and the staff was accommodating

The icing on the cake was that the air conditioning never really cooled the room off. Second year staying here, and probably my last.

Never cleaned my room, when arrived the sheets didn't feel clean pillows had an odor

Stay was great!! We stayed in a lakefront suite. Staff was helpful and very polite from the front desk, to the restaurant staff, to the housekeepers! The only discrepancies in the room was hard pillows and the wifi kept going in and out so we couldnt watch tv, however we didnt do much watching of tv anyway! The bloody marys and spinach empanadas were amazing! Calamari had good flavor however was alittle chewy. Overall our stay was a 4 out of 5 stars. We would recommend this hotel to others and plan to return in the future for sure!

Was great for somewhere to crash after the concert at iTHINK.

It was fine, but on the last day of a 5 day stay we did see a cockroach. Would have been 4 stars otherwise.

Everything was clean- however the room had an odor when you first walk in- not pleasant

Friendly service

Everything was nice and safe and spacious

However, credit where it's due, the front desk staff was nice.

Expedia said tub/shower. The room only had a shower. I also asked for a balcony room on wnd floor and was put in 1st floor room. Not good

Location is good to shopping, gas, and roads, the room door is missing both a chain and a peephole, maintenance says its not necessary but its a main road and gas station adjacent. Some rooms have this safety feature.

did not get to stay since they called me at 7:00 pm of the night of checkin to tell me that my reservation is cancelled because they have some facility issue. And no they will not make alternate arrangements. Ridiculous, if I had cancelled at 7:00 pm, I'd be charged for a night at minimum.

The A/c was not cooling well, the floor mats were not clean, and the room overall was not clean

I made a reservation and they called me to cancel it out of the blue, with no formality. They didn't care that I wouldn't have a hotel. They called me at the last minute to tell me there were no rooms available. Even though the reservation was made, it was completely informal

The assigned room had inhabitable conditions to rest with my family. My daughter had an episode of asthma because of a very strong mold odor.The walls of the building were black because of mold. The building was solitary.When I went to leave the room key the security man Robinson told me that I could leave the keys and gave me a list of hotels near because of the situation,he knew about that building. He told me the receptionist told him that the building had a huge problem. I solicited a total refund, because i left the key card and left the same day, but the receptionist told me that i had to send an email to the manager. i hope someone answers soon and the total refund.

Was a really nice trip. hotel was very clean and staff always very professional. Will stay again.

Awesome

Nice clean room on a lake. Tiki bar and great pool! Would go again!

The rooms were nice and clean but did not care for that part of town.

Rooms were nice and spacious. Would come again

Very noisy ac unit - loud and rattley. Horrible bed, dismal room, cracked floor tile, grungy grout in bathroom. Worn out 10 years ago.

Room smelled. No wake up call. Pool closed. Roach in bathtub

wonderful staff, very good value for price paid

Service great

Very clean, very comfortable bed, awesome people and the lake view was very enjoyable.

Large comfy rooms!

Staff friendly. Rooms clean. AC worked great. Ice machine had a giant water filter on it. Very affordable prices. Convenient to Wellington area. Will be a repeat customer.

Great

Bueno

Didnt take cash

Bed wasn't very comfortable and the AC barely kept the room comfortable

It was an older resort yet our room was squeaky clean, quiet and was a very nice stay on a budget. We had a living room, kitchenette (no stove) and a dbl bed room. Had a pantry, medicine cabinet two closets in the bedroom and a balcony on a pond. Pool area was a little u kept but had nice bathrooms with a dbl shower, a tiki bar and a restaurant.

The room and bathroom had a weird odor. We were only there to sleep but it was not the best. Location is the only real thing that I can compliment this place.

We were in town for a concert at the iThink Amphitheater, which is only about 3 miles down the road. We just needed a place to sleep and shower in the morning and it was perfect for the price! I was a little afraid booking it, because it wasn’t one of the major chains that we are used to staying at. Although the room was a little dated, the area felt very safe and the staff was friendly. We did not get to use it, but the pool looked very nice.

Needs update bit the rooms are extremely clean. We loved the location and accesibility. Mear everything in the area. Will stay again for sure

I soon I went in with family the room was smelling at mold and really nasty and the drawers had mold on it , I call front desk to let them no that I was not gonna stay and security answer and he goes oh well so I left the hotel and no one call

Great choice for my first time down to Royal Palms. Centrally located to everything I needed to access. Will definitely go back and stay again.

Very nice quiet place. Staff was very helpful!

Me gusto la atencion en el Fronde y del personal en general ,limpio y tranquilo.

Older hotel. Midrange. Prefer something nicer, but would stay there again.

Location, easy access!

The front desk did a good job to get us in a new room after our experience but this place is disgusting. Won’t stay here again.

The room was dirty!! I even went to Walmart to buy a set of sheets. I will not recommend

Es buena y la atencion al Cliente es excellent y su entorno es muy bonito , limpieza y jardines , pool y lago .

Nice staff and service

It’s ok

I like the pool and the room was very clean. I also like it was quiet and safe

Imagine our surprise ,when we opened the dresser drawers to find a pitable dvd player and 5porn dvds,incluing gang bamging white girl,wow,it had been legt by previous guest EWE..

have stayed there many times, always nice

Great!

W

shopping

This place looks way better in photos than in person. We booked it due to the reviews and photos. The place is kind of ran down. The room smelled of mold. The room also had spilled liquids beside/ under one of the beds, so it wasn’t very clean. One positive was the location.

Great stay

A nice place, affordable, the rooms have some issues with lights but everything else good, the staff very nice and the area very quiet, recommended

Nice and quiet!

They denied my service animal based on a “no pet” policy!?

Yes

There was strange eldely man just hangout in his car the whole afternoon then again in the morning. Would have car on with a motorcycle on parked next to him the whole day. Parked in our build that we stayed at. Felt uncomfortable walking out.

We picked this location based on being close to the fairgrounds for a special event. I would like to say first the staff was extremely professional, and they were very nice! BUT…. The first room we were given had an infestation of bugs, poop droppings, and what appeared to be bed bugs. The window was also unsecured and would not lock. It was broke open. Pictures were taken and notified the front desk. We were moved to room 2 which now getting back late Friday night… found the ac was broken. Sleeping all night in hot conditions. We were finally moved to room 3 which had no issues for our final night. This place is musty and could use a renovation. Again, the staff was nice and helpful.

Staff friendly and responsive

It was okay. The staff is nice and friendly but the room was pretty dirty and we saw a roach in our room.

It is definitely old and a little run down! Super convenient for what our trip to the ithink amphitheater!! Staff members were nice!

I booked room for 3 adults with 2 beds and had my receipt to prove this. When we entered the room it was small with only one bed. I went to front desk and was told they were full, even though the parking lot was empty. Ultimately they did end up giving me the room I booked. Bit of a hassle, not really that much of an issue with this hotel, only stayed one night, I may stay there again, but will NEVER again make a reservation using hotels.com.

It was in the center and have assess to many stores.

Old and run down. Smelled like mildew

Good place

Good job

It is clean. Pool is good and we’ll maintained. Only problem I had is that housekeeping responded very late to my room cleaning request.

Nice big room extremely clean for a motel bed was a little soft for me. Beautiful big swimming pool. Restaurant and Tiki bar on site.

Good

Was perfect love that place!!

I didn’t like the way the room was dirty.

If youre on a fixed budget then I would rent a room here. But if you want to be comfortable I would pay a little more. Not the best not even the worst. But I would definetly try hard to find a more sutiable place to stay at.

The area

Beautiful, big pool . Nice and clean rooms too. Check in at 4 pm. Don't like that at all.

Stayed at this location for a wedding. Tt was a great, affordable option, even when I booked it very last minute. The check-in and check-out process were very easy.

The room was ok, but it was very dated. The hall door into the bathroom didn’t close, & water pressure was a little low

Musty to the point we feared for the health of our lungs. We left immediately and found another hotel.

The pool is full of mold on the sides. Around the pool is not real clean as projected in the photos. The hotel is very old and rundown a bit.

We stayed one night and it was good for the price.

Not worth the additional 75 fee for a pet, on top of the 25 fee and 50 hold. Property is old and not worth an additional 100 a night for a pet.

Just the air conditioner wasn’t really blowing air well everything else was great

Quaint hotel close to hospital

The staff Jada was very unkind and wicked and reluctant. The do no house cleaning. Imagine i upgrade tovthe suit tocenjoy my vacation buy the staff refuse to do any housing cleaning. Jada was very stupid. What a stupid girl. She was too proud

I was there for one night on a business trip. Front desk employees at both check in and check out were friendly and both processes were easy and fast. The bed and linens could have been a bit nicer/updated but overall the room met my needs. My only complaint was the noise. The air conditioning unit was very loud and unfortunately the people in the room above me were extremely loud and I did not get a good night sleep. Floors in the room where hard versus carpet so I heard everything from above me all night.

I liked that effort was made to upgrade the floors and bathroom. It was a good experience for the one night we stayed. Will visit the hotel again if I need to stay in town again.

Receptionist was rude. We were treated as if we should know their facility.

Nice place nice fishing pond

Adequate stay.

Stayed overnight. It was fine for one night.

Great room, Clean meat and free of any critters

Room was disgusting. No water pressure.

Like the "retro" feel. Liked the spacious suite feel to the room. Did not like the mattress. Worn, hard, tended to roll to middle.

Clean and bug free but shows signs of needing an update. Everything worked in the room except the landline phone. Internet was not fast but ok for email and general browsing. AC worked well but was louder than normal and emitted a mildew oder that stopped when unit was switched off.

Got all settled into our room, went to climb into bed and found a bed bug on the sheets. Went to front office and was switched to another room. Terrified

Ghbg

man smoking outside of my room

Everything was fine

👎

👍

Is this a welfare hotel?

Property is dated with very few electrical outlets, but the staff was very friendly and everything was clean.

During 2 short stays, Had to switch rooms because of locks on doors not working. Assured me they’re I process of correcting this with new ones.

Only complaint was the loud AC unit right next the bed and the sheets which were coarse. They also charged more then the agreed to price in Expedia at check-in $252.27 vs $202.27

The hotel looks NOTHING like the photos. Our room was in a long hallway (outdoor staircase) sandwiched between Big Rig Parking and a large gas station. We had a freeway out our window and our room was above a Pizza Hut. The cars on the road were loud, the people outside the fast food place under us were loud and the AC was horrendously loud! The sheets felt wet when we crawled into bed and we were worried about our safety. Luckily we had only booked one night. Do yourself a favor and find another place to stay! The photos are nothing like what is actually there.

Refused to give me a room after already paid. Left me stranded with no room and no car at 3am in the morning. Management should be ashamed!! I best be getting an entire refund!!!

The TV remote would work intermittently. The phone did not work.

It’s not fancy but it’s a well appointed clean room. I like the kitchen area and the fact that the room had 3 sinks. That helps with family. Kitchen sink, bathroom sink and vanity in room. They also had plates and cups and silverware.

Everything went smooth. Clean rooms. Pool clean. Restaurants at walking distance. Quite. The wifi was too slow but no biggie for us. We enjoyed our stay. We would come again.

Room smelled and was dirty. Tried calling four times and never picked up. Left immediately, and the woman at the desk was not the kindest. Wouldn’t let a customer in front of us change rooms even though their door wouldn’t unlock.

all good

When we needed towels or an extra pillow, we had to pick them up at the front office.

Great location! Great mini fridge in the room. Quiet. Nice staff. Starting to become a bit dated, but overall a pleasant stay. Good value for the money. We will be back!

This property was surprisingly great. The room was dated but was very clean and spacious. I loved the view from the balcony and there was plenty of parking. I wish we would have stayed longer to enjoy the pool, it looks really nice although it was a little dirty. I loved all the decorations around it, and the cute little restaurant beside it. Overall, for what I paid, I thought it was a great deal. Only negative about this property was the front desk staff, who are extremely rude. When we asked for towels because we reserved the room for 6 people and they only provided us 3 towels I was told I had to go down to the front office to get them, and also to collect the bedding for the sofa sleeper that was not in the room. They treated me as though I was an inconvenienced to them for asking for necessities that should have already been in the room. Management should consider better training on hospitality. I worked in the hotel industry and would have fired both the male and female worker that day had I been in charge. They were not polite at check-in, they provided no information about the property ( wifi password, c/o time, etc), and were unfriendly in their demeanor. They are giving an otherwise nice property a bad name, by the way they treat customers- for this reason I gave 4 stars instead of 5.