Candlewood Suites San Antonio Airport by IHG

Great central location

Very good

Location to highway My truck and others got broken into.

The staff was excellent. My first room had roaches running around. I was placed in another room that was better, but I still did not feel comfortable the rest of my stay. I was offered a credit to use in the hotel store for my inconvenience. Overall , the stay was just o.k.

Third world owned/ employees- third class hospitality.

I will never stay here again. There were no towels in the room. The room smelled like mildew. The sheets had a brown stain on them. The lady at the front desk was nice and that was the only good thing.

Excellent location and the staff was very friendly. The facility is great. The only thing missing in the room was a hairdryer. And no breakfast.

the grounds were nice.

Exceptional

Love the 24hr front desk for late check in, and love the 24hr fitness center. Rooms were pleasantly stocked with a few dishes and paper goods essentials. Very clean and safe!

Good

Awesome experience! Will likely book again!

Our stay was great!

The property was quiet and very well maintained and managed. Amenities available was great. No complaints

The property was quiet and very well maintained and managed. Amenities available was great. No complaints

Portions, and the pay is donation based.

Superb

Exceptional

Staff was friendly, informative and professional. Room was comfortable and clean.

Nice hotel

Good

Rooms doesn't get clraned daily. They gave me a hard time to get clean towels.

The evening staff was very nice. The first room I was given was either still in use or never cleaned that day but they found another room for me quickly.

N/A

Very clean and friendly front desk. N/A

Exceptional

Great parking. Front desk was excellent

The staff was friendly

Great location & staff Corporate needs to invest in a refresh for the entire property. The staff keep it immaculate for the overall age/tiredness of the hotel.

Great location & staff Corporate needs to invest in a refresh for the entire property. The staff keep it immaculate for the overall age/tiredness of the hotel.

Exceptional

Exceptional

Very good

Robaron el deposito que piden 25 dolares no les recomiendo ospedarse ai

yes everything was good

Comfortable Stay

No breakfast Nothing

Room was great! My favorite part was how cold it got lol… A/C ran like a champ! Everything was perfect in this motel

Was clean

15 minutes from riverwalk, 25 minutes from sea world. No breakfast offered. The WiFi connection sucked!

The room was well cleaned and the staff were very polite.

Clean pet friendly located near shopp and food right off the free so convenient I would stay again

My experience here was the best! Sta

Cleaner room, better towels, refunds for unused nights

Check-in was fast and easy. The staff were okay . The room was very clean and spacious. The bed was also very comfortable. Glad there was plenty of parking.

Yes

Room had roaches in it. I was very disgusted and I couldn’t even sleep in it for one night, I had to cancel my booking and go to another hotel. I hope I can get a refund.

Staff very nice

Hand

The staff were excellent. The rooms are outdated and cleanliness wasn’t the best.

Everything was so Good

Room clean and comfortable A+++

Everything was perfect and I loved that there ir a full size fridge. The bed is delicious so you can rest before continuing your trip.

It was very clean, huge spacious room with dishes, fridge, microwave AND a stove. I will definitely be staying here on my next visit to SA

Yes everything was ok

I ended up having to switch rooms due to it looked being unkept. Luckily the help desk was more than happy to accommodate.

Room was in good condition; clean, had a full refridgerator, stove, and M/W, plenty of hot water and water pressure. Unfortunately, it's also "pet friendly", which i didnt know when i chose it, or when i regisyered, and there was a dog in the room right below me that whined for hours the first night, and barked for hours the 2nd night. My request for a different room was blown off, and they didn't shut the dog up either. The ladt 2 days were fine, the dog had checked out sunday morning.

Staff, room, shuttle were all great !

Clean room the staff was friendly. Overall everything was great.

Room was nice, i thought housekeeping would come around during our stay but they did not

Everything was perfect

Staff was friendly and were able to assist me quickly and efficiently

Clean room and everything I needed

We stayed 3wks and in those three weeks there were roaches and we have not gotten our deposit and they don't want to give us our receipt because it’s through a “3rd party app” i have called and asked several times if they could provide us our deposit back. They keep saying we need to contact our bank but our bank is saying its though their end. Unprofessional!! Wouldn’t recommend staying again!!

THANK YOU VERY MUCH.

Let me first say the gentleman that checked me in was very kind and professional. Even when i called front desk because the people above me let their children run and stomp through the room, that was handled, and I was appreciative. What I did NOT appreciate was the roaches! Also, the air conditioning not working properly. I was creeped out. By this being a business trip and i didn't have time to find another hotel. When asked for a refund after management was told, they refused. Greed and a lack of care for your paying customers will be tge downfall. I'm just trying to be made whole with some accountability. They know they have roaches! And since they don't care, I'm sure the Board of Health will. Roaches are nasty and carry diseases. Shame on you! I do not recommend this hotel. Save your money and go elsewhere.

Clean room spacious nice staff

The room was Terrible

Room was pretty clean! The canteen was a nice feature had pretty much everything you need. Staff was curtious and helpful. Only thing was I had to go to front desk for clean towels and toilet paper.

everything was excellent

Very nice open room comfortable bed. Great space area around the hotel is lacking. Kinda have to drive far to go get dinner but overall great.

Yes

Nice staff but the room smelled really bad all 3 days we were there, the toilet seat looked like it was from 1995 (very old and worn), walls were dirty, bath tub was dirty. Kitchen was nice.

Quiet/great location to all restaurants and shopping centers

Well the room that I got was perfect I liked it the only thing I didn't like was that apparently somebody moved that night on the second floor and they were making so much noise from 7:00 p.m. till 7:00 a.m. that was the worst I've ever had in my lifetime but the room was nice I really enjoyed it it's just the noise that I couldn't handle thank you sincerely Maria Maldonado

Nice clean location for a great price

Excellent service

Didn't hear any pets

Staff was amazing, when I booked I did not realise that this was a hotel for long term stay. There is no breakfast due to each room has a kitchen. They advertise 24 airport shuttle this is not correct. 7 am till 7pm. My flight arrived at 10:15 pm and when I called I was told about the shuttle times or if I waited till 11pm the night auditor would come and pick me up.

Yes

The staff was very friendly and helpful

Pool green RUDE STAFF

I would not recommend this hotel they had homeless people hanging around outside begging people for money we had an issue with the toilet the first 2 nights we were there when we called down to the office they told maintenance to turn off the valve because they didn’t want to deal with it then they ended up switching us to a different room which had cockroaches in it i will not stay here again and i hope they fix this issue !!!

Bad staffing, changed my room to a much smaller and cheaper room without letting me know. Hotel was fully booked and they didnt have the room I made a reservation for over a week before, they misread my reservation but took my money for the more expensive room. Rude staff, stay away!

Clean room and friendly staff

Friendly staff

You can’t control room climate. You either need to plug or unplug AC unit.

Price

No one was at the front desk for a while when I wanted to check in

The staff was very polite and professional. Comfortable beds and good shower pressure. A must have

I got a room way smaller than I was supposed too.

The hotel was better than i thought abd the flight went smoothly!

It was very convenient and close to the Airport. Room was clean, yet needs a new coffee pot. Housekeeping kept up with clean linen! Shower was HOT, and lots of pressure! No complementary breakfast, but coffee. Seemed more like apartment living than a Hotel. Very affordable, though it was included in a package deal with round trip tickets from Maine to San Antonio, TX.

Estaba limpio..el servicio de limpieza muy amable y la conserjería también, pero la habitación no cumplió con las expectativas

roaches….. thats all I have to say

Well lit parking lot. Stained carpets, Clean but very worn room. As a woman traveling alone, I felt safe and would stay here again.

Really close to the airport

Safe area. Convenient location. Coffee availability. Space of room booked. These are a few good things about this stay.

Very Quiet, Comfortable

Simply good service

Overall the stay was okay, the owner was nice. Only issue was there were too many miscommunications from the staff, and the cleaning crew was not so nice, nor prompt. It was very convenient though.

Nice highly recommended

Great stay

Very Good Hotel. The location was maybe not the best. The neighborhood was a little sketchy

Im a repeat traveller and the front desk woman greets me by name every time! Very hospitable. Great value. Great location!

The staff was very friendly.

Location is good and comes w kitchenette a plus

However, when I woke up in the morning, after waking up a couple of times overnight to the sounds of kids running around in the room upstairs, the real fun began. It was then that I noticed there was no coffee maker. There were packets of coffee and mugs and sugar, etc. but nothing with which to make coffee. I looked in every cabinet and frankly even looked in the refrigerator. There was free coffee in the lobby, so I brought back 2 cups. Later when I needed to warm one up the microwave struggled to do so. After 20 seconds or so, I think it was actually cooler. The light over the vanity barely lit itself up, and the other light was not that bright so I used the flashlight on my phone to check my shaving. They gave me the room closest to the elevator lobby, and it might have been the runt of the litter and I just had bad luck. Had I noticed these things the night before, I could’ve switched rooms and perhaps not had any of the problems other than the paper thin floor.

I like the layout of the room.

sink had cracks in it , sofa squeaks when you sit on it the tub was peeling at the bottom , other than the experience was AMAZINGGG

Encontramos hormigas en la alberca y en el estacionamiento, tambien les falta recoger basura de los pasillos y la alberca

At 4 a.m., drunk people fought in the barbecue area in front of the pool. I couldn't sleep because of the screaming. Police, firefighters, and ambulances arrived. My children also couldn't sleep and were scared.

My truck was broken in to. If facilities were to be upgraded, these break ins would not be so feasible. Manager mentioned it happens every few months.

Great service

Good

Staff was very accommodating! But I had to ask for towels, remote control and the burns where hard to turn on.

This Hotel was about 20 minutes to 25 minutes from everything that we had planned it's actually a 7 minute drive from the airport which we loved there are a lot of restaurants and shops nearby. There is a Walmart that is 6 minutes a way and we enjoyed having a hotel that close to everything we needed. The rooms were clean and the thing I like most about the hotel is the laundry is free

Theres no breakfast here geared more as an extended stay hotel. Only clean every 7 days but property was very clean rooms where spacious. They have security so less likely your windows get busted out.

Area

The hotel gave us only three towels and three plates and the room only had two chairs for dining and we had four guests in our room when I asked if we could get extra chairs they told me where I could go get them and take them to my room but I'm a guest I'm not supposed to do that. The curtain in our room was so dirty there was huge things on it I saw a few stains on our bed mattress And outside our window we did not have a nice view we saw a big tree and some type of shed One of the burners on our stove the front one didn't work and one of the outlets in the kitchen didn't work on the website it says they have Netflix in every room that's a lie they said they only have DVD players they can let you borrow I borrowed one and it didn't even work I asked them if they could have somebody come hook it up for us cuz maybe we didn't know how to hook up the DVD player and they never came they left one of My guess on hold on the phone forever and never came back to him! I understand this hotel is cheap but come on they're still certain things that are required of a hotel when they have gas stay there was trash in the hallways If you looked on the wall there were some spots by the baseboards that like it was scratched over the paint was peeling.

the staff was polite and attentive to our needs

Cool

Hotel was perfectly fine, my truck was broken into in the parking lot overnight my window was broken and my door was damaged

Very good

Clean and comfortable

Hotel is old and out dated. It smells sour and the toilet needs replacement. The plug out puts didn't work for charging phones. Furniture is stained. Need painting as well.

Place was good for the price

Hotel was good, but we’ve requested for a crib/pack and play for our baby for 2 consecutive days but they did not provide although they said they will provide.

Smells like mold, dirty and rundown.

great space and nice layout

This hotel is clean and beautiful!

I asked housekeeping for some new towels and they told me they don’t give towels out. They’re only here to clean. I have to go downstairs to the front desk and get them. They had a cart full of towels. I just don’t understand why they didn’t give me no towels I go there came of wood in San Antonio twice a month stay for 4 to 5 days for that kind of service. I might have to move onto a different hotel not good at all when housekeeping can give you towels where they got a cart full of tiles then I go to the front desk and they tell me go to housekeeping and get them so I’m going back-and-forth trying to get towels for me. I finally got some towels and they gave me one towel. What the heck bad service

Our truck was broken in to overnight and things were stolen.

2nd time staying here. Will stay again 👍

Very dirty room. Felt gross to walk around after a shower.

Love my studio suite !! Had everything I needed :)

Very clean, friendly staff.

I was there for eight days. Nobody came to clean the room to make the better to sweep or mop or vacuum. I had the big sweet room 311. The last couple times they came and got my towels. Never brought new ones. I had to go to the front desk and get them. Housekeeping hanging around. My front door is talking all the time instead of taking care of their job. I’ve been gone there for almost 7 months. This is the worst. I ever had it there. There are not the only. Around the airport. They are more. I could take my business somewhere else.

The fire alarm in the room kept beeping the entire time we were there, the tub was leaking all on the floor, we didnt have towels in the room. The sofa bed that was supposed to be there was a recliner chair and it smelled like urine.

Quiet, nice snd clean. Need more handicap parking. Parking lot was well lit up

Everything

The bed did not have a comforter. Some updates need to be made on paint etc. the AC unit in bedroom never shut off even though I switched to off. The window was leaking when it rained heavy the first night there.

.

Customer service was non-existent, staff/management could careless about their guest or consider any minor accomodations. No empathy or sympathy. Once they get your money they can careless about the guest

Excellent

Hotel was clean and staff friendly, rooms were spacious and comfortable, surprised no breakfast but coffee was free and delicious, the only issue was safety/security, the morning after our first night my vehicle and another next to it where broken in and had our window broken, nothing was taken, was told by front desk and police they are looking for weapons and target pick up trucks, spent whole afternoon looking for place to replace window, then second night kept going out to parking lot every hour till 1:00 am to check out parking lot, morning front desk stated it is very common now and it might be more convenient to leave vehicle unlocked. I know its happening constantly in City of San Antonio at hotels and restaurants, but a security guard would help since there are is no fence around the establishment.

Check in person was not friendly, the room had an unpleasant smell. Needless to say I checked out early and the same unfriendly person reminded me she still had to charge the full payment. I will never stay there again.

Refrigerator was extremely noisy, power kept going out in the room, tv only had limited channels, no kids entertainment, kitchen had no hot water, tub was dirty and hotel staff didn't want to provide extra blanket. They have NO breakfast!

Hotel was nice, location was convenient. The ladies who worked the front desk were nice. The downfall of this hotel was they did not have enough clean towels, we went one night with only hand towels and washcloths because they didn’t have any bath towels. Housekeeping did not try to clean our room the entire visit until 9 in the morning of the day we were checking out. Our stay was 3 nights.

I booked online and arrived in the evening at the hotel lobby to find a line of people almost out the door. rather than checking in and going to bed, which was the plan, the long line in the lobby got even longer, prompting me to book another hotel nearby (Red Roof In) and got a ride there to sleep, and in the process losing the money I spent on the room at Candlewood.

We had a very delayed flight into the San Antonio airport with plans of a family member picking us up to drive us home to the New Braunfels area. Because our flight was so delayed and there were storms, I decided to book a hotel by the airport to stay the night and get picked up in the morning. As soon as I booked the reservation through a third party(hotels.com), I called this location to tell the staff that we would be arriving very very late (2:30-3am). The woman working the desk rushed me off the phone saying the lobby was full of customers...I was a customer TOO!!!! she asked my name and said she would make a note that me andy family would be getting in very late because of flight delays. When we arrived (around 2 am), the young man working the front desk laughed and said "I was about to cancel your reservation!" Even though I had just booked it about 4.5 hours prior. I told him about the woman I spoke to saying she would make a note of my name, reservation, and arrival time situation... He told me he saw no note and told me "well I tried to call you about FIVE times!" And I replied " I was on an AIRPLANE!!!". When I went downstairs in the am to check with the front desk clerk (young woman with a red streak in her hair who was very professional & nice) I specifically put the do not disturb sign on the door because our toddler was still tired from our trip. my husband said the cleaning staff STILL knocked multiple times very loudly! They should know better!!!

Facility is run down. Carpet was left very wet and staff did nothing to correct it. My room type was over booked. Had to settle for a sofa bed. Shower was in poor shape. AC controllers would not work properly.

Clean, friendly staff, well lit parking lot.

The staff was extremely welcoming and professional. My only dislike was i booked a shuttle ride tothe airport but it Wasn't available. I wish I was notified about that.

The property was bad and dirty

the feeling of home

Excellent front desk people who helped

The room was very old looking. Cars got broken into in the parking lot. I did not feel safely in my car in the parking lot. The car was dirty. It was not a pleasant experience.

Loved the 24hr coffee station

Clean

Brief stay but room was spacious and clean.. Staff was friendly

Great stay close to the airport

I was three nights in the hotel they didn’t clean my room did not change my bed sheets or Towel and toilet I was so bad feeling I will not go any hotel like this

While completing the police report the officer told me this particular hotel parking lot is targeted on a regular basis. The hotel staff didn't seem to care at all and did not even offer an apology or any kind of assistance related to this matter. I definitely would never recommend this property to anyone.

Horrible the AC didn’t

The only issue I had this stay was the showerhead.

The room was nice and clean and the staff was so friendly, always saying good morning and seeing what sight seeing we were doing for the day.

The roof was not leaking.

I lived in San Antonio for almost 10 years and I always stay at Candlewood Suites when I visit San Antonio. Good location, quiet, ample parking, good price.

I booked a two bed room. They gave that away. Had 3 people who had to share a king bed.

Nice stay

The room was spacious and clean. The water pressure was pretty good and the bed comfortable.

Clean and very polite staff

Very friendly when coming in, room was clean. Nice surroundings and very close to the mall and great food.

Make sure you demand to be placed in your correct room. The staff was no help at all. The dishes in the room are dirty so please wash them before you use them. The TV is a standard TV, which means you can not watch your Netflix at all. The staff do not like our kind there. When you know you know. The reason I was not placed in my correct room.

Great trip. Hotel was good but stove etc was sub par and it wasn't communicated clearly to us before that we could borrow things like insta pot, small grills etc. Wish we had known earlier. AC was not in best condition but we made do

Excellent and comfortable hotel.

Convenient to the airport

I was at this hotel for a 3-night stay, and during the first two nights the fire alarm was going off in my room between 1:00 a.m. to 2:00 a.m., and again between 7:30 a.m. and 8:00 a.m. It would also go off during random times throughout the day. Imagine getting woke up to that daily. The hotel was completely booked so they cannot move me to another room until Sunday around 2pm... which was my last night there. I spoke to the owner Raj and I told him I would want one night comped, which I believe is more than fair... He told me to write down my information and that he would contact me in the morning.... which you guessed it---DIDNT HAPPEN! I wanted to give him the benefit of the doubt that he would actually contact me and do the right thing... But I know that he wouldn't because why not take care of it right then and there while I'm here in front of you...IF you were going to do the right thing? You are the owner and the decision is yours!! I called to follow up this afternoon and was of course given the run around that he's not available and when asked when he would be available....the answer is....we never know.... typical. You have trained your staff well!!!! Based on my treatment from staff and owner I cannot recommend this hotel and would advise you to go where you are treated like a guest-not $

The stay was fantastic, fridge had a vibration but still a great affordable place to stay 9/10

Close to airport. Short Uber

It’s on a military installation and we weren’t allowed on base. So we won’t be paying for this reservation.

Room was beautiful

Great people can make a business Great.

This particular hotel is showing its age. It’s dirty for it to be a part of a prestigious chain. The lobby is deceiving. It is the only nice part of the hotel. The hallway rugs need to be vacuumed and all the walls could use some painting. The showers have orange mildew and the showerheads have calcium build up which prevents the water from flowing normally. The elevator button panel on the 3rd floor looks as though someone punch it in. Our 1st night (Tuesday) there were piles of trash on both ends of the floor. The staff is so unpleasant they couldn’t care if you were coming or going. They don’t speak to their guest. The only ones that were friendly were the 1st day I checked in and I never saw that team again. As I checked out this morning at 0330 I could not get a receipt because the desk clerk was waiting on a few more check ins? Also the halls have a terrible smell. Never again will I stay at a Candlewood Suites.