Home Suites Culebra

Good

Great

Pleasant

Good place to stay and enjoy

Good

Exceptional

Property is a lil worn, but clean. Rooms are clean and ac works well. Staff mentioned property had just been acquired and they are doing a lot to improve. It was a pleasant stay at a very reasonable price.

Staff was great. Air conditioner works like a champ and restraints were on walking distance

Nothing Leaking shower head. Dirty, and unsecure

All management is rude. Barely give you any towels. Room was disgusting. No breakfast. Lie about checkout time just to keep your deposit. While I was standing in the lobby to get my deposit back at checkout time I heard them use every excuse possible to keep EVERY single person‘s deposit. YOU WILL LOSE THE $25 DEPOSIT NO MATTER WHAT.

There was water leaking from the ceiling on the 2nd floor near the ice machine. The carpets are stained terribly. The ice machine was broken. I bought two drinks from the coke machine and they were hot. The refrigerator didn’t stay constantly cold. The rooms were clean but there was a lot of paint and stains and outdated equipment. The AC wasn’t really cold but kept the room ok cool. Didn’t see any bugs but it was not a clean stay. No one explained the breakfast or amenities to me. I didn’t even know there was a pool. There were a lot of people coming and going from rooms. Smelled marijuana. Heard gunshots one night. The staff had employees who did not speak English well but they were courteous. When I checked out I asked for a refund but was told to call the next morning to speak with a manager. I checked out at midnight but the employee put I checked out at 5:30am. Doesn’t add up. I had to struggle with staff and Expedia to get refund but staff and manager were helpful with that. Just not sure why I was charged for my entire stay when I had only stayed 2 nights. The area doesn’t feel safe. The beds and bedding felt comfortable but I could hear a lot of outside noise and other things being hit against my adjacent walls from other visitors.

The stay here was perfect. The staff was great and I really enjoyed myself

Rooms are great staff is amazing u get a parking pass and pet friendly

N/A The room was very dirty. The sink and shower kept getting clogged. The smell of the room was very bad like smoke. The door in the restroom was broken and kept getting stuck.

Parking was okay. Overall Room was good but does not have trash can and the bathroom curtain was just cloth and cannot retain water in the bath tub.

It was horrible could’ve been a little cleaner in the room and nice if all the plugs worked.. 1st night was a bit creepy as some strange man was banging on my door and people were screaming and yelling. I ended up calling the front desk . But it seemed handled enough to try and sleep.

Location People smoking and drinking outside the door. The sink was clogged, toilet didn't flush, restroom door wouldn't close, and the room had a horrible, rancid smell the whole time we were there.

Superb

Staff was always helpful and all the extra items worked great

Pool. Lack of towels. Wifi signal was terrible

Room was clean, sheets were washed restrictions were all near by

Passable

Disappointing

Passable

Had a great experience room was big and clean

I didn’t know are read anything of extended stay for limited service for 4 nights stay. I was assuming hotel accommodations of room service at least once. But was not informed during check in and if you are from Out of country and state and using other websites then you are out there.

Clean Rooms, my stay was amenable

Disappointing

Na

Very horrible service

Customer service. I had reserved the room maybe a week before and had asked for handicap. The next day I I went to the office and explained to them my situation and she said ok . When I went back that day they didintbhave anythingor my money or my. Car charger

Customer service. I had reserved the room maybe a week before and had asked for handicap. The next day I I went to the office and explained to them my situation and she said ok . When I went back that day they didintbhave anythingor my money or my. Car charger

Exceptional

Didn't like it at all to many illegal activities going on at night smh Very horrible service

Great

Na

Nothing

Staff was helpful otherwise for rest everything I will not give more than one star.

We didn’t take our pets this time, but everything was clean in the room and we really like that where we stay we enjoyed it very much.

It was clean That you can’t smoke

They did let us check in early. The bed was comfortable. They had no ice machine. The refrigerator in the room did not work. They closed the pool. We had to go to the office and exchange towels because they don’t clean in between your stays. The manager was rude. I I was asked to leave a $25 deposit I gave it in cash. She would not give it back to me in Cash. We have to wait for her to put it on the card because apparently I lied and I didn’t really give them cash according to them so I told him to check the camera.

They did let us check in early. The bed was comfortable. They had no ice machine. The refrigerator in the room did not work. They closed the pool. We had to go to the office and exchange towels because they don’t clean in between your stays. The manager was rude. I I was asked to leave a $25 deposit I gave it in cash. She would not give it back to me in Cash. We have to wait for her to put it on the card because apparently I lied and I didn’t really give them cash according to them so I told him to check the camera.

It was clean That you can’t smoke

N/A Nothing

No ice machine and elevator didn't work

Nice cold rooms No ice machine and elevator didn't work

Na Na

This hotel has horrible service. We came after 3pm which is their check-in time but we still had to wait an hour to get a room. The lobby was cluttered with boxes and equipment giving the lobby a really unprofessional look. None of the ice machines in the entire hotel were working. Also you can here everyone around you like they are in your room and there is doors connecting to the room behind you with are extremely thin. The wifi was horrible and half way unusable through out the whole 2 day stay. Over all the service was bad half of the hotel is not working. This was the worst experience I had staying at a hotel. I have been to better cheap motels with roaches in them compared to what this hotel has to offer.

Nice location to explore the area.

Convenient

I have stayed here several times. Each time different deposit amounts. Reservations made on line if there is an issue on booking or what ever they are extremely rude, don’t care attitude it’s your problem. Of course they take your money in a second but you wait to get any refund within 72 hours. Great customer service even the security boy try’s to get in the issue being rude and threatening to you. also the fat ass manager states she is the boss and they don’t have a corporate office number to call. I’m 70! Years old and having someone threatening you of course I will leave and will not return. You can change the name of the place but if the same trashy employees will continue to ruin your business. Had to ask three times for toilet paper and to barrow a plunger. Finally a man came splashed water all over the floor I cleaned it up with their towel. Police in the parking lot each night. Stay safe clean up your staff starting with the manager on down. What a shame honestly.

They gave a combined room and the stay was horrible with the people next to us, arguing and loud and just annoying. The outside was trashy and the hotel room was very stinky. The bathroom door kept sticking and making old noises. The beds were comfortable but that place is just a place to lay your head, that’s it!!

everything. it seemed like I was in a hotel where drug dealers stay

El aire acondicionado no enfriaba, la limpieza no estaba al 60%, reciente parece que estan remodelando, pero faltan detalles, fumigación excencial, encontré cucaracha y grillos.

The people that stay at the hotel are always out in the middle of the night smoking throwing cigarette butts, throwing trash everywhere, loud. This place is a decent place to lay your head at, that’s all. If you’re looking for something better, this is not it.

The staff is nice, the rooms are okay. Bed was comfy but in my room the water temp would not stay consistent. It would go from hot to cold and the shower would make an annoying whistling sound. My dad’s room was almost the same, adding that his tv did not work. The area is okay, there are a lot of like sketchy people around and what not

the staff was rude and didnt completely explain anything about their property needless to say they refused to give me my deposit back like they said due to there being a little dirt on the floor and having to deal with knats and roaches as well its awful wld not recommend staying there

The location was the only good part. If they even had breakfast we didn't know. We were literally give no information. But no hesitation to wrongly charge us for our stay which in my opinion very over charged for what we got The desk cleark at check in was slow and seemed to be very inexperienced. The rate we agreed upon on booking was different when we arrived plus the 25$ deposit. The tv didn't work most of our stay. The tolit had poop in it and had a hard time flushing it. The face, hand, and body towel was thin( glad we brought our own because the floor mat was thicker. We were woken up 1st thing at 8am to beating and banging like some sort of construction. It wasn't a very pleasant experience.

Location It wasn’t cleaned properly. Room had strong chlorine odor. The pillows weren’t fully dry. The a/c didn’t work properly. The floor felt like it had a film if some sort, maybe too much soap. The word part was finding a bed bug which shortened my stay at this facility

Quite It was all good

Everything was perfect

Clean room, comfortable beds, great place to sleep when you’re tired. A lot of activity around the property with customers but I couldn’t blame the staff for the things the customers mishaps,

The best stay I have had in a very long time. I even extended my stay.

Friendly staff. The walls are thin, not the best stay for a light sleeper. The mini frig was missing a self & made nose consistently. The sink took awhile to drain if your doing more than washing your hands. The place has roaches & evidence of mice. There is no fresh bath cloth/towel changes daily if your considered an extended stay (booked 6 nights) good thing I had my own. Those are my Cons... Pros: Well light @ night. It has a pool & located right next to Dennys no driving needed. Highway access & Walmart about was about a 4-5 minutes drive away. If you're in a pinch it's not the worst place.

Renovated rooms and great hospitality made my stay tremendously welcoming. I have been staying here for many years and under New Management it only seems to have gotten better and has improved with time

my girlfriend stayed here by herself. it’s not the most quiet, or clean. if you’re worried about cleanliness just don’t look too close at everything you’ll be fine. watch out for being locked into your room, not getting deposit back in a reasonable time, and inconsistent staff. you’re on their time, not your own. so if you are a long way from home and cannot come back in person if any of this happens to you, i would not recommend staying here. don’t try to check in before 4pm, don’t try to check out before 9am. the front desk experience mid day is mundane, but there way always something if you need assistance too early or late in the day.

This place has really come up since the name change and change and I guess I'm out of him and personnel. Your staff is much more friendly. Attentive, not combative and confrontational and it just feels like a sweet now. Smells clean. Much more light. It still has a reputation for being the old flex, but as someone who frequents there I can guarantee that it is much better andand the ambiance is so much nicer. I can be outside at any time of the diet, smoking my vape and not be asked if I'm a prostitute or if I'm looking to prostitute or if I want drugs. It's a nice change that's all I'm saying

Close to many food options, but walls are very very thin...

Staff was terrible

Reconsidered our stay in this hotel after going into the restroom and water seeping out near the toilet through the floor tiles. Immediately went to the front office and asked for a refund. Did not stay in hotel. Attendant was nice about it and said she would contact the manager in order to get us our refund. Hope she did.

Parking is not a problem , but i killed over 12 cockroaches before I left and I have a pictures of them and the room

The lady that cleaned my room on friday May 1 ,2026 was amazing she had blonde hair. Thank you for helping me with everything

It was very quiet and relaxing That it was a little bit hot, even when the ac was turned down to a lower heat and faster speed. But it wasn’t a big issue

Different prices added at the last minute.

Floors stick,slippey and grimy. Mentioned it right away for a new room but one wasn't available. Staff Would not send a housekeeper to mop. No discount given when asked. I used 2 towels to clean it myself, shown in pictures attached

I liked the price and that the staff was able to give me two rooms next to each other. The floors were dirty and the only room lights available were the small lamps attached to the wall, the restroom light, and the sink light. More lighting was needed in the room where the beds were.

Room clean Parking there is always space

Yes

Is suck they ask for deposit,but they don't have avalible when we left,I have to go back

Close to Dennys Tiny towels

Only stay here if you only have this option it was horrible the smell in the room and poorly cleaned room

.

The room was dirty the fridge was broken. Staff was nasty cause the room was dirty . It had roaches

Not 10/10 i went with this based on reviews! The staff was kind but you get what you pay for!

Nothing was to far from i was staying I didnt like that it didnt have trashcan , the refrigerator didnt cool as much, one of the bed sounded like it was broken , and there was also water in the floor

Bedsheets were dirty.

Very loud, dingy and old, appliances didn’t work and neither did the tv

Yes

Staff was great. Walking to the room in the walkway trash was falling out of the trash cans. Inside the room the sheets and bed spread was dirty and stained. The lamps and mini fridge wasn’t working. A lot of foot traffic was worried about break ins. Security could have done better.

Great price, very clean just a great value

Parking was great. The room was good, it was quiet BUT the bed and pillows were not as great. The bed was very hard and the 2 pillows on the king sized bed were very flat.

I loved the place the price

No good

Everything was good

Everything was great

I had a great stay! The hotel was clean, comfortable, and well-maintained. The staff was friendly and helpful, making check-in and check-out quick and easy. The room was spacious with everything I needed, and the location was perfect. I’d definitely stay here again and recommend it to others.

It was not handicap accessible

Parking easy, eooms basic, not much towels etc

Rooms are horrible. Beds are very uncomfortable. Refrigerator in room was not even working And all night there was drug activity. Do not stay at this place !

It was a nice stay

Needed some work on the bathroom.

No habían toallas ni papel higiénico

The area around the property looks very unsafe ,staff is not helpful when trying to cancel reservations

Ho

staff room had roaches

Yes

Great nice staff

Didn’t have the breakfast Bedding wasn’t clean and were sticky. Not enough towels, they were stained and way too small to use as bath towels. Way too many kids outside playing loudly late at night. People smoking right outside the doors. Outside trash piled way above the trash can.

No shampoo No towel exchange and my front window was broken and wouldn't lock 😂 Terrible

In the parking lots, people sleeping in cars, i did not feel safe at all.I had to change hotels for a woman and a young adult daughter, traveling alone. It was not a safe place to stay.

N/A

The room was clean, staff was ok, location was perfect right by everything

I was planning on staying here for 2 nights and 3 days. I only stayed 1 night. The room had NO electricity only in the restroom, there were roaches , towels were thin and old, one of our beds had a cigarette burn in it. The staff was friendly but could not give us a different room due to capacity. Now I’m Waiting on my refund.

Security is nosy

Idk

Always a great place to stay and get some rest.

need fix mini fridge. and water was not hot enough. but over all. everything great..

Overall nice area, room smelled of cigarette when hotel is smoke-free, so that was distasteful

Friendly staff No one bothers anyone

Nothing. Disgusting place Air conditioner made noise all night. Toilet was not functioning. I had to fix it. Bed sheets appeared to have not been changed. Horrible place

It smelled clean in the lobby but as I was checking in another patron came out and said their room given to them had someone in it. So kinda of scary start. The room itself was very smoky smelling. No coffee pot at all in the room or in the lobby. 15% off to Denny's next door but their staff was not much better to be honest. It was for one night, but I doubt I will consider staying there again.

!

Room did not have a trash can. Front Desk could not provide one. Was given trash bags to use in place of no trash can. Water pressure was weak. There were several bugs in the room.

The person checking us in. He took over 30 minutes to do so

There were roaches everywhere people hanging outside of the property kids yelling around hitting on doors it was very dirty

The room was not clean and the lock was secured with tape really I don’t feel secure

I was happy with my room

No elevators my room was 3rd floor

On top of that, the room floors were very dirty and clearly had not been mopped. The only set of towels provided for my family had hair on them, so I had to go out and purchase towels for us to use. The room curtains also would not close, and the only solution offered by the front desk was a bed sheet to cover the window. Overall, this was a very disappointing experience and I would not stay here again.

I was happy to get a non-smoking room which is a nice change for this property, however the room did smell like smoke when I checked in and I should have said something about it at the time but I let it go not wanting to cause trouble. I'm allergic to smoke I would not allow anybody to smoke in the room I did have a guest leave a half smoked cigarette on the counter. And there was one towel that they said had a blue stain on it the blue stain was tide detergent. Because of a half smoked cigarette that was never smoked in the room and for what they called a stain on the towel they refused to give me my deposit back. The people working the desk were sympathetic to my plea and they understood however the manager who I have yet to talk to or see refuse to give me the deposit back. There's nothing more irritating then doing what you need to do to keep the room in better condition than when you found it and then lose your deposit. I got this room because it was an efficient price but that's not really the price if I have to pay the deposit as well. There are better hotels in the area for the same price without deposit hassles I would recommend looking into those.

Convenient store

Yes

Need to have room cleaned every day gresh towels every day

Was it really decent room for the amount I paid?

Pictures beautiful!! Reality Horrible conditions deplorable!! The White Towels were so dirty looked gray!! Ice machine was so nasty!! They charged a deposit they didn't tell you about in advance!!

Room and staff were outstanding

We spent 3days/2nights and well website site was misleading, the room had a leak in the shower that caused interrupted sleep, there were roaches to when we were packing to leave had to Mae sure we didn’t take any back home. Not enough towels for 4 people. Staff was very courteous and good customer service.

front desk said to use the Ramada Inn, but you needed a passcode to get into that one so as long as they keep working and improving, it could be a really nice facility.

Always nice & clean rooms

Wasn’t clean enough

Zero complaints it was quiet .i had three children with me I felt safe and the guy manager was very friendly

Fine and yes

Not clean , and part of room

Great stay

Room was clean and nice

Arrived friday about 430 checked in. Conjoined rooms with 2 doors in between that lock. Well that other room loud screaming kids and their mother all night. Then neighbor argueing and screaming in font of our door. No cups or nothing for water. Was there 3 nights 4 days housekeeking never came by to clean room. Change sheets and replace used toilet paper roll. By sunday out of toilet paper luckily i had wipes with me. Checked out sunday around 10 maybe earlier. Still no house keeping. The way i see it i shouldnt have to call the front for all this. Will never stay there or a place with conjoined rooms with 2 doors in between them keeping them seperated because theres not much privacy. I can hear everything they said and im sure they heard us. Especially me complainting about their loud ass kids and them speaking loud. I wouldnt recommend this place not even to a homeless person

You get what you pay for.

Had rooms with no hair dryers no irons and was charged another deposit when I never booked again with the hotel . Still waiting on deposit credit . Had a big issue with me staying else where due to there incompetent. Had contacted the hotel and said they would call me back . Still waiting for a response. Had a really bad experience with the shotel . Was planning on staying there for long period of time but had to relocate due to the experience with flex management

Great staff great location

Great place to stay

Clean cheap

Clean rooms

Prices were great for the stay

Place was convenient and price was affordable

Great convenient place to stay

Staff was great

The staff was great I had a great experience from start of stay date til the check out

Room was clean but outlets not working had to move the microwave to use it but hot water good room clean

There was no WIFI

Would not recommend. Friendly staff, but that was it. Room was not clean, lights did not work, no towels, odd smell. Almost no amenities, only a couple of power outlets. Literally watched a piece of the roof fall off while I was walking to the outdoor check-in window. We chose to book another hotel down the street after deciding not to stay.

Everything was great

Staff was curious room was kind of bare bones. Only two wall outlets for power.

Good services

Glad services

The AC unit was very dirty causing me a lot of runny nose & the microwave in the room was broken.

I do not recommend, there were roaches and other insects, I went to the hospital because of the bug bites. Then the room key wasn’t working properly and the refrigerators were old and partially broken. I had to buy my own cleaning supplies, I asked for bug spray and sprayed the room but I had to air the room out for a couple hours after spraying, There were no amenities.

Baseball caps / Nike / under armour/ fitted clotubg

It was ok

It's clean, the front desk is very friendly and that's all I ask for.. it was a very comfortable getaway..

Great

Yes just rude neighbor with is lound music at 3am in the morning

Was very inviting

Yes everything was ok thank u

Ok everything ok

My stay here has be great and my room was nice and clean.

No coffee in the rooms not hot water.

The room wasn’t clean. We couldn’t walk on the floor without socks/shoes on. The bathrooms were compact and shower stream was too weak.

Room was ok but could use bigger or more towels. The beds need to be replaced

Great service

Everything was great

Room dirty and there were cockroaches there the whole time

It is peaceful and quiet I like it

The property is well kept up with facility is amazing its self rooms are amazing as well prices are fair id definitely recommend this place to people

The room was very nice. The people we're very nice and so it's the atmosphere.

The room was dirty, they only have one towel and you had to bring it back to get another one because they don’t have housekeeping. When they said they would give us a new room it was worse than the first one.

Room was pretty dirty , stuff was broken , lights didn’t work. No shampoo just a small packet of conditioner they provide.

Looks like new owners took over.and they are remodeling If your just there to sleep .. its a great deal ...

Was nice and clean front desk clerk was real freely and very helpful will stay again when visiting Family

It was great

I reserved and paid for the room two days in advance I arrived at 630pm on Christmas Day. Had paid for a room with a king bed and was told there were only doubles. I had requested a room on the 1st floor. There was only 3rd floor available. Stairs no elevator. Got in the room. There was no toilet paper, no towels, no soap. I used my own supplies for everything. I had paid for two days and on the second morning(Sunday). I had to get something out of my car at 5 am My door key didn’t work to let me back into my room. The office was closed so I called and the guy and he told me to come to a window with a slot in it. He eventually fixed my key so I could get back in my room. There was a man screaming at a woman. She was crying. The police were rolling in. All in all. I would never stay here again. No way. The shower was slow to drain and it was lukewarm to boot. So I took like a 15-30 second shower. There were no normal pillows. Only the pillows with the bedspread like covers. I think the room got robbed of all the essentials. The tv worked tho so that’s one positive. 1-10 scale. I guess I would give it a 1-

Has rats

Good

Ok for price the only thing really is that there’s a bad air flow, especially after shower the rooms gets very stuffy.

Great happy holisays

Ngreat happy holidays

Room was clean upon entry front desk people were courteous and full of jokes but professional.happy holidays

They have no towels or anything - very limited -

Wouldn’t stay here again- dirty- old furniture - no bed bug protectors on bed Nothing to protect pillows

Friendly staff changed. To unfriendly staff real quick- sketchy hotel/ wouldn’t recommend anymore

The room was dirty and the noises at 3:30a.m and no one didnt anything about it.

I have to say everyone in staffing went above and beyond to make this stay about me.

Super friendly staff

Don't kno

front desk was nice and polite but the rooms. and common areas were terrible needs a total make over would not go back

Ok

Clean love the staff

Great

Towels to get another one. No toilet papers only half a roll. Have to ask for more. Pillows are not comfortable. Electrical plug ins are broken. Have to rotate outlets to use microwave and fridge. Roaches in restrooms. Floors were dirty. Location was good. Just poor management

Room was cleaned but rough and smelled like air freshener trying to cover mold. Bed was super uncomfortable and could hear freeway all night from room.

Horrible

No towels, No refunds, no pool, no phones in rooms, they charge 25 and 50 cash deposits. And a $5 daily charge for paying daily instead of weekly.

was good since i have to spent only 1 night for emergency

Friendly staff

...

The bed was jst horrible and the room next to me were yellin all nite fighting

Worth what u

You get what you pay for.. but at the same time the people are wonderful

Good

The staff was disrespectful

The staff was disrespectful

The check in was great and we had to check in early but there was a fee and it was understandable. The room was great but yes found a little cockroach. Also wished the TV was wifi built like Roku so i could've connect or cast my phone to the TV. But everything is good overall. Also great location right next to Dennys just quick walking distance. Great location and great value price for the what is worh.

Very comfortable and pet friendly. Clean and the staff polite and helpful as friendly. Price was also a great price for my budget at the moment. Thank you for your help

Good but still waiting on my deposits.

This place was nice but there was roaches everywhere! If they got rid of the roaches it would be perfect

Bugs, mold on soap dispenser in shower and under shelf in bathroom, black mold around rim of toilet, no hot water in sink, and pee around base of toilet

Roaches

Toilet doesnt work. No light bulbs in light fixtures. Found one in a drawer that saved us. You get what you pay for, I guess.

It was very peaceful

Awesome

the staff was amazing. wonderful stay

False advertisement there is no WiFi my toilet was clogged from the day one and I there for a week and they never came and fixed it. Front counter lady has an attitude problem.

.

Good for budget

Good

Second day we were gone all day and returned at night time. No room service was done. Had to return our old used towels to get new towels at the receptionist desk. They said they don’t do room service while rooms are being occupied. Minutes later the toilet was backing and water was coming out of the bowl. Reported to front desk and asked for a plunger to see if we could fix the issue and receptionist said there was no plungers on site. That if we had to use the restroom we had to go to Denny’s next door. Asked if we could get another room and receptionist said we couldn’t. Asked for a refund and we had to wait to talk to a manager the next morning. Turned in our key card and immediately checked out making a two hour trip to our town. Next day I spoke to the manager named Darling. Which receptionist said she was the highest person I could speak too ‘’supposedly’’. Darling the manager said we couldn’t get refunded for that one night because they don’t do refunds regardless of what happens to the rooms. She states that it’s on their policy, however we booked through Travelocity and no where on their policy states anything about no refunds. Don’t recommend staying here at all.

Roaches. Toilet didn’t flush. No counter in the bathroom, just a sink. The outside lights are broken and they flash like a strobe light. The walls are paper thin and the homeless noise and traffic is terrible.

It was not the best needs more cleaning and change of comforter toilet was broken my husband had fixed it.

The pool wasn’t working, there was roaches in the room, it smelled bad inside, and they only give you 1 towel.

Great place to stay

The pool was closed. We did not get to use it. We had 2 rooms, 5 people and we only had one set of towels in each room. When we went to ask for towels, the desk clerk said he did not have a key to the maintenance room. The wifi sucks. But the morning clerk was nice , professional, and very friendly, informative .

Didn't like ot

Clean room very helpful.

Desk staf was nice, but the room was not clean....

Well first room we got and has

Very bad experience, sorry

I was informed by the front desk that I was not allowed to check in after 4am even if I paid for the room the day before and the reservation was for the prior day. It struck me as odd but I was told that I would have to wait for the manager to arrive to request a refund.

Wouldn't let me check in because daughter just turned 18 and didn't have an id

It was all good

Great and comfortable rooms to stay I would definitely make another reservation again

Bad customer service

First toilet was disgusting room was stinky

Front desk was great. Except when I went to the night clerk after noticing my fridge wasn't working and advised him if this, said I had to wait until the morning to get with maintenance. I had $100 worth of food in my room and some of it went bad. He could have just switched my rooms. Poor customer service by that individual. Other than than, I was satisfied with my stay.

What I didn't like was the smell of smoking marijuana when I returned to my room. Had to blast A/C in order to get rid of the smell.

I love it

I like it

All i have to say is it is a roach motel

Great staff

Dirty all around

STAY AWAY FEOM THIS PLACE. ITS INFESTED WITH ROACHES. Dirty linens. Dirty floors. Fake renovation. Stinks like skunk

Place was terrible. No hot water. Phone did not work , internet did not. No shower head in the nasty bathtub. Roaches in the bathroom,

If u got 2 have wifi try u maybe upset. i have stayed here a few times and u really can't complain i mean its a 2* but wifi great in 1 rm spotty in a diff. Horrible in the 3rd js

Do to the fact that my husband had to work. She said she would get In trouble if she moved us.

The room was dirty, there was roaches.

Hz

It was a pleasure to have stayed here

The rooms don’t have anything—no hand soap, no toothbrush or toothpaste, not even a bin. The staff seem rude and act as if they’re doing you a favor by letting you stay there.

They are currently updating around the property and the pool isnt operational but the staff are laid back and pretty cool.. not bad overall, for the price.

You took a $20 dollar deposit, even though the room was paid already, you never refund it.

1st issue was I called the hotel requesting my two rooms be next to each other due to us traveling with my 18 yr old daughter and two small grandsons. We get there and are told one would be on the 2nd floor and one on the 3rd. I have a service dog and they tried charging me for her to stay. Totally against ADA!! Yes I have documentation. Landed up having both rooms on 3rd floor and elevators out of service. A disabled couple checking before us were placed on the 2nd floor and told if they didn’t like it that the hotel would refund their money!! Then 1 towel for four people in one room and 1 wash rag. In our room for two, no towels. Only tub mats. No trashcan in either room. Closet in room did not have a clothes rod to hand anything up. Tubs were filthy. We had to go buy towels, wash rags, and bath cleaner. When we asked about towels we were given more bathmats saying that’s all they had. Every time we left the rooms, we had to go back down to the office to get cards reset. People were smoking marajuana on the balconies too. Broken glass everywhere.

The bathroom was horrible, it had a lot of stains, few towels and they were too small. The bedding was very basic, they don’t use comforters. Also the pillows were super uncomfortable and very small.

Perfect for a quick stay. Riverwalk is like a 20 minute drive. Person in the front is super great! Only cons: Floor is very dirty. Unfortunately seems as if they don’t mop, or use dirty mop water to clean. “Blanket” is very thin, more like a fitted sheet, so definitely recommend taking your own!

Also the room was dirty and had cockroaches everywhere.

This location is trying to improve itself with upgrades and construction. The pool wasn't open, which was a disappointment as I was booking so I could use the pool. We didn't ask if there were any arrangements with nearby pools. We still stayed there because the staff was really nice and it was still a good place to stay for a few days.

it is always great

The staff is amazing and extremely nice! Our rooms looked clean at first glance but then we noticed stains on the blanket and towels. After showering I walked around the room getting ready and my feet were so sorry when I sat down to put my socks on. The AC filter completely full of dirt and the shower curtain was brown on the bottom.

Property smells moldy, looks messy, feels dirty, and isn’t supplied with much in rooms.

Had to crank back the AC because all I had a was a sheet and at 2 a.m. I was not calling anyone to find a blanket. I mean it was fine for 50 and a last minute layover.

But good for last minute

AC unit did not cool enough and pool was closed. lobby was dirty and full of boxes

Very very dirty property

Always come back to flex always greeted friendly and quick check ins everytime. Only thing ive noticed is one side of the building is very clean no smoke smell in rooms. good running a/c. fridge and microwave. water pressure in shower is excellent overall great but other side is completely different. I been wondering if they will ever start renting the rooms in the front of the building above the lobby ever or even the bigger suites in the other building across from the pool. I sure hope so!

Ok

The staff were nice and helpful

Ok

Even for a cut-rate hotel, this was just not a good experience. Everything was right on the edge of falling into complete ruin. I would not stay again for any price.

Many roaches Smell bad And manager care less about the situation

The room had several roaches that I had to get rid of myself. The bathroom door didn't shut all the way which made for uncomfortable bathroom breaks. Floors made my white socks nearly black so I cleaned that as well. Lots of hairs in the shower, near the ceiling. On a positive note, they had nice staff and hot water.

Rooms are not clean, AC don’t work properly, no elevators, all the smoke from outside goes straight in to the rooms thru the AC. Not a clean place at all, pictures added to this place are not accurate.

Room didn’t have a trash can. Roaches.

Room wasn’t as well put together as pictures put. we were put into a double queen room instead of a king like requested. both beds comforters had burn marks on them. was a comfortable sleep while there for military graduation but was not something i wanted to bring our military man back to hang out at. Noisy (long term?) neighbors.

The customer service was excellent also.

It had good air conditioning and was satisfactory. Only did not care for the roaches.

Other than the ice makers not working the hotel was decent for a quick night stay . Bed was good too.

I was very impressed with the rooms. I had a very different impression of this hotel and I will no longer judge a hotel only its negative ratings until I personally stay there myself I have traveled Mexico, South America and United States. Their melt renovated rooms reflect more space and modem decors that make your stay feel very exquisite. I would highly recommend saying at this Flex Studios. Also, Kudos to the staff for their outstanding custmer service. Great Front Desk Auditor - Rebeca!

Front desk very rude

There was animals crawling on the walls. The rooms smell really bad, like if they had just put a bottle of rat spray. and mold on the showers. I was not going to allow my family and myself stay there.

I’ve machine was broken, pool shut down elevator broken! No breakfast anymore. Shower constantly going from cold to hot on its own. Terrible property

You get what you pay for!!!

Smells like mold, a/c wasn’t working , roaches crawling on walls.

Never again.

Roaches

Mmj

Great place to stay

I dint like too much humedity in that room and this room had roach make ma wife feel uncomfortable

However, there was no trash can or hair dryer. There were 3 small pillows for the king bed. Asked for another pillow and a trash can. They didn’t have any. There was one roll of toilet paper. There’s a sign in the lobby that says toilet paper is $1 a roll. We had to buy all these things for our stay. We also had to buy towels, because they gave two dollar tree quality towels that had thick, black hair woven in them. Neither of us have black hair. The floor was also nasty. And the pool isn’t open, even though they make it look like they have one. The worst part of this whole stay was that we didn’t feel safe. There are people outside at all hours. People were knocking on our door at 3am. And there was a guy sleeping in his car at the bottom of the stairs.

It was relly loud

Flies, roaches and stinky. Stains towels.

Pillows were dirty thank god I had my own small towels only in bathroom and very old again I’m glad I brought my own . Dirty tub very strong smell of cigarette inside too when clearly is a non smoking room

Additionally, there was a memorial for someone who had recently passed away right outside the entrance. The condition of the room was appalling: the floor was dirty and sticky, and both the sink and faucet were broken. There was no trash can, and the room had a musty smell of mold. In the evening, I observed suspicious activities occurring on the premises, with girls entering random rooms. I can't believe Expedia would even allow this place to be listed. This was my first experience booking through your service, and I will not do so again unless this issue is addressed by Expedia for allowing us to book at such an unsafe location.

My room was not clean bed linen was dirty bathroom wasn’t clean

It was ghetto there were people selling drugs they were prostitutes all over the place they were thugs running around with guns knives people fighting there I would like to have my refund back I would like to have my refund back

The hotel used to be a La Quinta, so I knew what to expect from the room lay out. It is old, but clean. I have no complaints. The staff is very friendly and approachable. I would stay here again.

Was very upset I stayed a total of 4 days and I didn't have no microwave or fridge no trashcan and then when I spoke with the person in charge all I got was another room and I was going to be there 1 more day plus the room I was moved to the AC went out that night omg was very upset,mad, and just couldn't believe I didn't get more accomodations for all the troubles I went through not even a discount or free days.

Didn’t feel safe. Obvious drug activity at hotel and nearby businesses. Weird smell. Had to drag our luggage up 3 flights of stairs because the elevator was “out of service”

Property charged me three times. Lobby is not cleaned. Room is ok s you’re getting what you paid for. It’s an OK location. If you want to save I can recommend the area it’s just I don’t like when my card was charged three times. Night auditor is not even really helpful when I called. She immediately refer to call in morning like no intention of actually asking what happened. Like she doesn’t care at all.

Poor property, the room was uninviting, had to look for the lights to turn on bc the switch by the door didn't work. Noisy ac, i thought it was going to break. Very uncomfortable. We had to leave immediately and turned in the key. No refund only deposit back.

No rooms available

Excellent room

Very low quality room, the lighting was bad, the towels were tiny and stained, the floor sticky, and the restroom door didn’t close. I expected a low quality room for the price but this was definitely under that. Motel is looks like a 5 stars next to this one. Checking was easy and staff was friendly, but the room was not worth the price.

Thank you. It was a very cozy stay.

I booked 1 stay here and the first room they put me in the refrigerator didn’t work so I went down stairs to be moved into another room and the girl put me in a room with no refrigerator or microwave so I just gave up it was too damn hot to be keep switching rooms. Then I was told that there were no smoking in rooms and I be damned if the people in the room next door were smoking weed and I seen about 30 people come in and out that room when I was sitting in my car smoking including the girl who works at the desk. Room had roaches wasn’t very clean. Crackheads in and out. I will never stay here again. I see why it’s so cheap. You need to do better.

This time around was a lot better just one little errand I didn't have a comforter blanket because since I was just a one day I didn't know what the heck that means

Restful

Literal roach motel.

Had no microwave no fridge, it was DIRTY roaches couldn't cancel and EXTREMELY regret having spent money here, the door didn't even close properly. just, stay somewhere else this hotels are disgusting and lie absolutely no amenities this isnt a suit oh also the "queen" bed is about a large twin not even a full. 100% false adv and theft of money and they never answer

This is definitely more of a long-term residence as opposed to a hotel. They do not provide housekeeping, and the ice machines do not work. You can go to the office for toilet paper, garbage bags, and towels during certain hours, although we discovered many of the times they didn’t have these items available. Well, they had a thing like mini fridge in the microwave, the mini fridge did not have any shelves or drawers in it and it wasn’t something they were willing to fix.

Roaches, bugs, everything dirty ( toilet, sheets, lamp shades, everything). Fridge tiny and didn't work. Air loud and air wasn't cold. So hot we couldn't sleep.

It’s wasn’t too bad for price

It wasn’t too bad

It was great but it could be a little bit cleaner but overall I had no problems

Noooo

Good and quiet

Worst issue was I could not connect my Xbox to the internet no password have to wait for a join button to appear never had the chance to play

The rooms were VERY dirty, and had a terrible smell!! The clean room and dirt everywhere and the bathroom didn't even have a trash can. The tub and toilet were all brown and stained. 0/10 stars

Unsafe property with dirty sheets and towe

It wasn’t terrible but decent for price

The property was noisy, there was constant foot traffic, the cops patrolled the area twice and random people knocked at our door. I’m sorry we had to leave to another hotel.

I had the best experience with staff and the room was perfect

Absolutely the most disgraceful place I’ve ever seen

There were spiders in the room the restroom door didn’t close the shower read was broken and the microwave was gross had stains in it floor had dirt in it never again will I stay here

Excellent service

New management and new rules but I've always made sure to take care of their rooms in the past and not be the bad apples that would try to frequent this hotel. Tools and paint containers left in my room I kept them safe and hidden along with secure to give back in the morning. Yet, before check out time housekeeping can go snooping looking for trouble where their is none. I was not at the room from 12ish am till 10:30am this morning. Didn't bother anyone or mess up their remodeled room (which was nice btw no lie). I respect the new managements atmosphere they want to bring I agree with it.

Cleaner bathrooms

Staff was friendly and helpful.

The pool was clean and available

Room was clean and front desk was very helpful.

Nothing good..

4 people, 3 pillow. Toilet didn’t work. Bed was wrapped by plastic. Homeless people all around. It was an embracing place.

Nice and peaceful

Nice

Turned on the lights and roaches was everywhere even on the ceiling the bathroom roaches was coming from the bottom baseboard I wouldn’t even let a homeless person stay in those conditions we returned the key and ask for a refund the staff was good to me that’s the only thing that was good enough…

The pictures did not match what was advertised at all. The beds were decent and clean but the the rest of the room was disgusting. The towels were all old and stained, the floor looked like it hadn’t been swept in weeks. The bathroom overall needed the most cleaning. I will never book here again.

They don't clean the room everyday. There were roaches in the bathroom.

Very nasty and I want a refund

It was nice

It was nice

It was nice

It’s a 2 star hotel so not surprised. Can we better with tweaks.

It was a okay bed and pillows. Shower only had really hot water, vending machines broken, ice machines broken, elevators broken

Highway noise 24/7, bag of pills on stairs and syringes on ground, room smelled like smoke, curtains didn’t close all the way leaving gapping opening that any one could look in on - I don’t think bedding was even changed in one bed and the other bed springs squeaking with any little movement. I can’t believe Expedia even has this property listed. 4 out of 5 star rating on Expedia. Had to move to another hotel. Expedia did help me get a full refund.

Room had multiple roaches living rent free in there. Floor was dirty. The TV from like 2009 was about to fall off of its stand. No toilet paper in the bathroom. Shower was dirty. Only one bedside table. Limited outlets near the bed for charging your electronics at night. The amount of sound coming from outside of the room made it hard to sleep (even with a sound machine that we brought from home).

Two dudes were selling snack chips out of a big rubber tub and openly smoking weed in the parking lot. Overall a dirty and menacing vibe throughout the facility. Not for families.

Dirty

I checked out early and the Hotel did not want to reimburse for early check-out. I would not recommend to stay here due to lack of communication from the hotel. The manager is 21 years old and does not know what he is doing.

I walked into the room and it smelled like someone had been smoking pot. I called the front desk and was offered Febreeze. Then I look at the walls, only to see roaches crawling. I immediately left and went to the front desk and advised that I would not be staying in that room. The front desk advised me to call Expedia for a refund. I was refunded my $20. I contacted Expedia Expedia contacted the hotel and the hotel advised I had stayed overnight and checked out at noon today. I provided Expedia with the rental car receipt which showed that I returned the car 130 miles away at 8:30 today and the receipt from the hotel where I stayed. I would advise to stay at a different hotel.

For the price you can't complain

Bathroom ceiling leaked in first room. Bad smell in second room. No garbage cans in rooms. Pool was dirty

They refuse to give me my deposit becaause they accuse me of smoking when i dont smoke

Don’t recommend this location, this hotel used be great when it was under Wyndham, now the hotel is sketchy and feels unsafe. Booked 2 Nights stay and not even 1hour in from checking into my room there was guests fighting outside.

I complained about other property of Flex Studios and a second time, we were threatened to be put out when I was led to believe the property manager would resolve my dilemma after the other property broke several laws and put my family out on the street while I informed them that I was on my way back to the hotel to prove my payment for the next day and I asked them to wait for my verification of payment and they put my family out in the street when they could have allowed them to stay in the lobby when we did pay for one day.

Front desk and very helpful, especially the one that works the morning shifts

Dirtiest place I've ever stated.room had a smell that left a nasty taste in my mouth tubs were nasty also long story short I didn't stay the night lost all my payment plus a pet fee which I didn't bring my pet cause it was so nasty

wash basin drain very slow draining

this is Fernando wife. He said he loved the room. He had everything he needed and would stay there again. And the price was awesome. and the Place is very clean, and he really liked the room and the price was awesome. Will return.

Bed bugs and roaches

Staff was very friendly however this property is definitely not for someone who is handicapped. I booked through Expedia with specific instructions that my husband was in a wheelchair the day of aarival we did receive a first floor however I was told none of the rooms had restrooms that were handicap accessible ie rails or anything not to mention the restroom mess such a small space that my husband had to be helped in and out of the restroom. Front desk lady was friendly so that was a plus side just not a place I would stay again with my husband having limited ability due to atroke

Well the sheets were not so bleached comforter head stains on it I was itchy when I sat on the bed floor had stains on it look like blood stains in the bathroom I should have taken pictures of all of this what you take a shower in the morning and the shower head didn't have anything to mount to so I went now almost 2 days without a shower. I had to give a $20 deposit using my debit card and probably won't see that for quite some time for a room that I was really not pleased with.

dont go here

Terrible nasty property. Photos do not match the actual rooms. There was mold, dirty bed sheets, the floors were soaked, even found weed under the table.

Everything was going well until I got up to go to the bathroom and turned on the light, and it was full of invasive cockroaches running everywhere. I couldn't get out of there; I needed to rest because I had surgery the next day, and I spent a terrible night imagining those insects could come home with me.

I was given a handicapped room and I not a disabled person. The rooms are old. The door latch was broken and the tub facets were broke. The ugliest was an old peed on mattress! It smelled so bad I could not sleep! Never again will I stay at this place!

Nice place

The worst place I’ve ever stayed in, could not believe the smells and condition of everything, do your self a favor and work overtime to get a better place.

Worst place I've ever stayed. Originally booked for 3 nights but couldnt stay more than 1. I don't think this place should be available online, seems more fit for the local drug addicts. Roaches everywhere, shower was filthy, toilet didn't work. Requested a refund for other 2 nights and still waiting for that.

Some if the staff very friendly and helpful

Marijuana smell on when you pass on rooms. All lot of unsafe activity on evening

Very bad

No microwave no refrigerator electrical was poor no garbage can no coffee pot no hot water

Everything was ok but tv never worked and the plumbing toilet kept making noise in our room and next door as well

I was placed in several different rooms due to the cockroaches I found in them. It was horrible! I had to buy roach motels and roach spray just to be able to sleep. My sister, who came to stay one night with me, was awoken in the middle of the night to a cockroach crawling on her forehead. What a nightmare. The day I checked out, there was a woman yelling outside my door. She apparently was in the middle of some drug psychosis and carried on for over an hour. I will never stay at this hotel again. I stayed here before the present management, when it was Super 8 Hotel, and it was a lot nicer. No roaches back then. I’ll never stay at a Flex Studios Hotel again! The only nice thing I can say about this hotel would be about the male counter agent. He was nice and tried very hard to get me a better room. Unfortunately, there wasn’t one.

Very bad hygiene

Great hotel

This was by far the worst hotel i have ever stayed at. The room was absolutely filthy, sheets stained, floor sticky and obviously not washed in a long time. Bed bug droppings in the dresser even the shower was broken. Asked the desk attendant for new bed clothes and was told they had none. Long story short we stayed 1 night(only necause we flew in late and had no choice) and found a new hotel first thing the next morning. Im not a real picky person and can let a lot slide but this place is just shameful in all aspects. I TRULY and with all honesty recomend not to stay here.

Place smelled like an ash trey