TownePlace Suites by Marriott San Antonio Downtown Riverwalk

Very good

Great location. There for two days and never had to drive. Able to walk everywhere while we were there.

Very good

Nice

Location, staff checking in was wonderful Room was warm, Rip in carpet with carpet tacks sticking out, shower sprayed everywhere, no parking unless you valet.

Valet parking--charged for because all other garages full-$45.00 a night-and than I get an ADDITIONAL CHARGE of$20 and $1,00 after I checked out with NO explaination on why???? no one seems to know??? keys were turned in and kitchen was clean?

Valet parking--charged for because all other garages full-$45.00 a night-and than I get an ADDITIONAL CHARGE of$20 and $1,00 after I checked out with NO explaination on why???? no one seems to know??? keys were turned in and kitchen was clean?

Staff was very nice. Expect to pay high prices for the parking. $60

Breakfast was delicious, omelets, sausage patties, waffles, cereal, juice, potatoes, Hot and tasty. Room was perfect size, Nice bed, no issue with any kitchen appliance, water pressure in the shower was awesome, but there was not a vent in the bathroom. Location, location, location ! Close to shopping, bars, doughnuts 😊, food, Riverwalk, the Alamo. Ideal location. Definitely a place to return to.

No hot water, loud and noisy late at night every night, car horns blowing until after 10:30 pm. Pool was so cold it was impossible to swim in.

The location was perfect, close to everything downtown has to offer. Perfect walking distance from the mall, riverwalk, and the tower. I didn’t like the lack of information regarding parking. The staff made it seem the parking garage was connected but once I made a call to the garage staff, they stated they weren’t affiliated with the hotel. I wish the website made it more known that there wasn’t a parking garage to store my vehicle and rather had to opt in for valet parking which isn’t what I had originally intended.

No hot water, loud and noisy late at night every night, car horns blowing until after 10:30 pm. Pool was so cold it was impossible to swim in.

Very good

The location was perfect, close to everything downtown has to offer. Perfect walking distance from the mall, riverwalk, and the tower. I didn’t like the lack of information regarding parking. The staff made it seem the parking garage was connected but once I made a call to the garage staff, they stated they weren’t affiliated with the hotel. I wish the website made it more known that there wasn’t a parking garage to store my vehicle and rather had to opt in for valet parking which isn’t what I had originally intended.

Breakfast was really good. Fresh hot and a good selection. We booked 2 king suites and expected king sized beds as advertised but they are falsely advertising this. The beds are actually queen sized. The rooms are tiny and there was no hot water.

Breakfast was really good. Fresh hot and a good selection. We booked 2 king suites and expected king sized beds as advertised but they are falsely advertising this. The beds are actually queen sized. The rooms are tiny and there was no hot water.

Room price was good for the location, which was optimum for walking to the Alamo and plaza, RiverCenter, dining options, accessing the Riverwalk and other downtown locations. The room was comfortable, clean and cool, though could use some refreshing; carpet worn in places, AC a bit loud, mattress, though comfortable too, had a slope towards the middle (could probably be replaced too). Hot breakfast was wonderful with lots of choices. The staff were wonderful. Valet parking was a bit steep in price; the Valets themselves were awesome - very short wait time to retrieve our vehicle. Overall, the stay was great - just little things that warranted 4 stars over 5. For location - absolutely recommend.

Everything was great except for the A/C shutting down or heating up each night.

Absolute drizzling shit… would not recommend this hell hole… was told parking was $45, they charged me z$62… was charged $100 extra for my pet (not mentioned when I set reservation) …. Horrible Read above …. Will NEVER stay here again

Easy access to everything!

Easy access to everything!

Staff was nice, hotel was clean No hot water

Staff was nice, hotel was clean No hot water

The bed linen was clean and fresh Room appointed well on first look / well lit Kitchenette was fully equipped Air conditioning blowing cold Bathroom had no hot water / NONE! Didn't find that out until the morning after Check IN ! At check out was told by the desk clerk that, "yes, its been reported" ALSO, Remote Control for Television had a failing battery / only worked intermittently and briefly! Again, a huge frustration on the morning for Check Out ...

The bed linen was clean and fresh Room appointed well on first look / well lit Kitchenette was fully equipped Air conditioning blowing cold Bathroom had no hot water / NONE! Didn't find that out until the morning after Check IN ! At check out was told by the desk clerk that, "yes, its been reported" ALSO, Remote Control for Television had a failing battery / only worked intermittently and briefly! Again, a huge frustration on the morning for Check Out ...

There was no hot water, 2 broilers broke while we were there. Had no idea you had to pay another $100 for parking (I only stayed 2 nights) breakfast was fresh and staff was nice.

Rooms were clean, staff was helpful but no hot water was not good

R

Great location. Shane provided excellent customer service! Breakfast was great.

Nice location for an affordable price. 2nd time and no regrets .

Staff

Parking was $45.00. No mention of that in the reservation. Don’t stay on first floor as noise kept us awake. Disabled suite - well too much to say on the negative side. Water fills the floor with poor drainage.

Close to lots and within walking distance

My stay was very comfortable. The Townplace Suites has all of the basic amenities for a comfortalbe stay, and an excellent staff

While not on the river walk it is just a block away and there is plenty of urban shopping and plenty of restaurants and nightlife withing a couple of blocks. Valet parking is 51.22 with tax per. Nice little kitchen in my room. Water pressure is excellent in the shower, walk in, with glass door. Bed and pillows were great. Carpet, as usual, is not clean. I would stay here again. Only 1 elevator working.

Unwelcoming receptionist. Smelly rooms- smelt of damp linen and strong chlorine. No housekeeping done for 2 days despite reminders. So we checked out a day prior to our initial plan. Lost money. Recommend avoiding this property at all costs.

The room was torn totally up and dirty. Tears in the seats, dirty bathtubs, paint was messed up, just looked generally very worn down for the cost and disappointing. The staff was fine. Kinda rude nighttime guy. Wouldn’t recommend this hotel for anyone. Definitely won’t stay here again. If you don’t valet, you also have a terrible time with managing the parking garages way away.

Stayed for concert at Majestic Theater, excellent location for show.

The pool was freezing it’s not heated and it was very disappointing also the room smelled like sewage’s

Rooms on website not at all what was described we got a king handicap accessible when I booked one with a sofa bed so me and family had to fit on just a king size. Couldn't bathe comfortable or shower

Very accessible to the downtown

Courteous & helpful staff

YES

Bed was comfy, location was great, however, not much fro food options downtown except for burgers and pub food.

Room was clean

Hotel needs cleaning and updates

Staff

Clean and perfect location

The room was small, the bed was uncomfortable, the rr was dirty (cabinets needed to be wiped down, walkin shower floor was dirty), sink was clogged, no designated pull up for Valet or to park. Very disappointed in this stay. Edges need to be vacummed, doors, elevators needed to be wiped and dusted.

Shower head was a joke. My roommate for the night was labeled as a bum and told he wasn't allowed in there. He had to explain he was staying and show his room key before they let him go to his room. Used valet and when they took my car it was fine and valet brought it back the day we left with a flat tire I had to go to goodyear downtown and spend 300 dollars on a new tire. So PMC valet is a joke and still haven't answered me back about a way to correct this. Between hotel and valet worse visit to downtown iv ever had..I'll be Fredericksburg or other spot for getaway.. homeless downtown has got way out of control also.

Breakfast was limited variety, very crowded, no place to sit.

Usual Marriott standard of excellent rooms and service, but this location is great, walking distance to everything in downtown San Antonio. The Alamo is a block away.

The staff were kind, but the

The bed was not very comfortable but doable. My back started hurting after the second night . Due to our limited time there , we went on and stuck it out.

I love the kichen , great place to stay, very clean

If you blinked you would miss it, tight quarters to access, very awkward and uncomfortable. 1 of 2 Elevators has been out of service for several months. And the other was struggling with buttons broken. Needed to take the elevator to the top floor just to get down to the lobby. Some staff were friendly while others were not.

The property was very conveniently located in relation to the Riverwalk or the Alamo or many other activities. The room was a decent size with a fridge, sink, dishwasher, stove, dishes, tv, shower, extra blankets and pillows. The only issue we felt could have been vastly improved was the breakfast. There were two waffle makers side by side and that was basically the go to breakfast for just about everyone eating. Other than waffles there were chicken patties, and french toast. There were no eggs available as they were being cooked but we waited for 20 minutes and gave up. The line for the waffles was 20 deep and there weren't any other healthy options available. This is the worst part of the hotel stay we experienced. Everything else was actually very good.

I have stayed for two nights, the housekeeper didn’t came after one night

The check in staff was not nice and the staff at front desk was not nice at all! The rooms had rusted doors. The location is great! But the attitude of the staff will keep us away from this hotel next time.

Great

Did not have the king romm that I booked.

Customer service was excellent and very accommodating!

Thank you

Our stay at TownePlace was overall pleasant, and the staff were very friendly and welcoming. We would like to share a small concern regarding the breakfast, especially on the last day of our stay. With the holiday crowd, breakfast service became quite busy, and food refills took some time as there was only one staff member in the kitchen. A few guests were unable to get breakfast while waiting. We also noticed that the quality of some fried items could be improved. With a bit more preparation and support during peak days, the breakfast experience could be much better. In addition, they should also check the equipments in the gym coz not all of them are working properly.

Good.

Room was good but breakfast kinda made us not want to stay. Super busy and not big enough. Food wasn’t put out enough and ended before time. Gentleman was pretty rude about getting more food out for people

The room was clean and spacious. Personnel was courteous and friendly.

Clean room. We got a suite and it was very spacious. Perfect location for the Christmas Riverwalk lights. Breakfast was good and the man working down there was exceptionally friendly. He was on top of refilling items that were running low. Cold AC, and even the heat setting worked really well in the room. There was 2 thermostats to control the room. 1 for sitting area and one for the bedroom. Both actually worked for controlling the environment

First the Ac unit was not working second the bathroom doors has the lock issues, room had some weird smell.

Breakfast was good

Staff was courteous and great location. The room was ok, a little dated. The shower head needs adjusting. Only one of the two elevator worked. Wish breakfast started earlier to accommodate the marathon runners on Sunday morning.

Jeejej

I booked this hotel because it said it was a suite and because of the Marriott name. I was very disappointed. My husband and I kept passing it because we thought it was an abandoned building. The room had torn carpet, some of the wallpaper was torn, the windows looked like they had never been cleaned. One of the towels had stains on it. The closet where the iron was at, was so small we thought we were going to break something trying to get the iron out. The area by the pool looked like it hadn't been cleaned. There were spider webs and tiles were broken. Our room faced an alley which was where trash was picked up early in the morning. Whoever took the pictures for the advertisement did a great job, because it did not look anything like the pictures. I never would have thought this was owned by the Marriott. Sometimes, when we have booked rooms through Expedia, we're told that we have a "certain" type of room because of how we booked the room as though our room has been downgraded. I don't know if that was the case here, but I will not be returning and I do not recommend it to anyone.

good

Great location if you are going to the Majestic! Friendly staff, room was comfy, water pressure was great.

We killed live roaches and checked out after one night.

Except both shampoo and body wash where completely out in the room

Overall good place to stay. During night do hear trucks outside. Rooms well kept

Excelent

Clean room most staff friendly and welcoming.

Good

The staff was great and the room was very clean excellent place to stay

Good room facilities

Very nice hotel

Clean

Room was clean. Staff was friendly. Location was great! One block to the river walk.

I would definitely recommend this hotel

Clean hotel and friendly staff

Otherwise the place was nice. And really close to the venue I was attending.The street noise was excessive, but that is the city's problem. Having a valet was nice, but not having on site parking is always going to be inconvenient for people coming and going. Breakfast was fine. Not the best continental breakfast, the eggs in the english muffin sandwich were hard and chewey. The lower floor for the dining and pool area smelled like chlorine and sunscreen(?) mosr people seemed to get their food and go back upstairs. I ate there since my room smelled worse. Staff was nice and helpful. I made no use of the kitchen amenities in the room but was surprised to see them. In the future i wouldnt mind staying longer and actually cook for myself in the room.

AC cool. Room clean and fully stocked.

They relocated me to another hotel which was completely different than what we paid for.

St

Nice breakfast included. Very nice location.

Great location for the Riverwalk and Alamo. The Market was also less than a mile away.

Nice play to stay and had plenty of shopping and restaurants nearby.

Clean rooms location

The hotel is great; however, if you are a light sleeper, this may not be the best location. Since it’s in the city, you can hear everything from people yelling to buses or cars passing by.

Everyone was pleasant and helpful. I was surprised at the completeness of the kitchen area! Came in handy on the day it rained hard all day. The desk clerk offered an umbrella so I could walk to Walgreens, so helpful!

very good location. walking distance to alamo and river walk and other areas. parking is not available. only valet and it’s expensive. but their are many parking lots close by for a fee. rooms are comfy.

When on our way, we attempted to call the hotel for parking information, front desk would not answer their phone. Ended having to talk to a cop and Another hotel’s staff and parked a block away (by Walgreens) in a multi level parking for $15/day, which was fortunately the most cost friendly route anyway. Paid for a suite with a king bed and sofa bed, but got a queen bed and no sofa bed, when I inquired with the front desk they stated rooms aren’t guaranteed through third parties, but nowhere in my booking did it state that. However, the room received was very clean. The room only had the bathroom mirror that would fog up if you took a shower, it was a struggle to get ready for the concert we were attending. Breakfast buffet was varied and has good item selection: waffles, toppings, fried eggs, sausage, diced hash browns, oatmeal, cereal, toast, yogurt, muffins. At 8:55am they were closing up the buffet doors to start cleaning.

You could genuinely tell the staff was happy. Everyone who worked there was super friendly and helpful!

Had a very pleasant stay. Staff were friendly and helpful.

Hotel was very clean and AC worked great

We had a wonderful time very close to everything.

The location is great. Valet overcharged me. No local parking within a couple blocks so it seemed to be the best option. The first room was molded, smelled terrible, the curtain was torn and had something brown on it. We were moved to another room that had toothpaste on the walls in the bathroom, more mold on the ceiling, and was right by the elevators so it was constantly noisy. Walls are thin, that didn't help. There was a lot of banging we heard throughout the night, couldn't figure out what it was. Room service had to be requested, which we were never told to request them. The window unit had a hard time keeping up with the room temp. It stayed humid in the room - which it was a rainy weekend. The bed was horribly hard and sunken in toward the middle. I wouldn't stay there again if the rooms were free.

Great location and walking distance to everything. Only issue was the shower had cold water.

Weekend getaway for my husband and I. Location perfect in downtown. hotel staff great. Will never stay on first floor rm 103 again. Very noisy, window but frosted glass so it’s like no window, people in the street knocking on window as walking by. AC gets very cold, beds were too hard for me but husband liked it. Didn’t have breakfast or swim in pool.

Very well maintained, it is near to river walk and Alamo.

Overall the stay was okay, nice location to attractions (i.e. Alamo, Riverwalk, mall, restaurants ,coffee shops, and etc.) but I do believe it could have been better.

The hotel was great and room was really nice. Only thing is I didn’t see that it was valet only which was a bummer other that it was a great place to stay

Within a block of the Riverwalk.

too much noise

The room and overall experience was great. They had a happy hour in the bottom floor on Fridays and Sat that allowed you to meet other travelers. On a sad note the ac was either too cold or too hot. Blew right on you at the desk or in bed. If you turned it up it got too hot in the room.

I enjoyed the black out curtains and tv abilities.

N

The close access to restaurants and downtown Riverwalk

Great location for attending a concert at the Tobin Center. Property a bit dates. Staff was great! Thank you!

Pool was way too small, breakfast was ok but not great. Room was really small. Everything was clean and everyone was super friendly. Ok

Room smelled very bad , no hot water , house keeping barged in around 7:30

We were surprised with the complete kitchen. The room was spacious and clean. It was located in walking distance to many great restaurants and attractions. The price was very affordable.

Nice staff, great location, steps away from the River Walk. However, the fire alarm rang multiple times throughout the night and the following day. We also found a bug on the mattress of the sofa bed. The parking website, hotel staff, and valet parking crew gave 3 different answers on the latest car pickup times. Overall, it was an okay stay but some parts were chaotic.

Great location, great staff.

Some of the front desk staff were great. Others were cranky and not helpful. The housekeepers were very sweet and helpful. The actual property was not clean and the furnishings were worn out. Breakfast everyday was yummy, fresh, and had some good entree varieties.

Staff was great but the mirror fell when we were sleeping also the sofa bed did not fit correctly so I don’t sleep good

Hotel was clean and staff friendly, its central location made great for riverwalk.

Our checkin in was a breeze with friendly all around friendly staff, clean yet spacious rooms and the entire hotel smelled beautiful. We very much enjoyed their weekend early evening snack/drink hour in the breakfast area and how close the hotel was to everything! Originally stayed 2 nights on the 2nd floor suite but decided to add an extra night and got an amazing view but a bit smaller suite on the top floor corner. We highly recommend this stay for anyone. :)

Marriott overbooked their hotel and then sold our reservation to another company, so my wife and I had to walk ourselves and our luggage down the street into another (non-Marriott) hotel. To make matters worse, the valet systems at the two hotels were not compatible, so we had to valet from the Marriott hotel while staying at entirely different hotel.

Great location but there was NO parking unless valet or walk 2 blocks.

Breakfast was not good. It was hard to regulate the hot water in the shower. Rooms are too small.

i booked 1 month ahead for them to tell me same day of my trip that they overbooked the rooms ! they had to send me to another hotel .

The location is perfect

The property its nice, clean, complementary drinks (but no one told us when we checked in, we just saw the board. Room its nice, great size for a couple. Unfortunately, no hot water, til I found if you leave the water running by the bath sink, theeen you can have hot water (room 304). Water leak under the kitchen sink. And when I called front desk the lady, with not the best attitude said that maintaince leave at 6pm. I told I will leave my room at 6pm. She said she will send someone. And when we returned, they fix the leak. But still not hot water. But at least we found how to have hot water. The room smells weird. Like and old space. I don't now. But weird. But other then that, for the price we paid for one night I would recommended the hotel. Close to a lot of good places, night life.

Good breakfast!! Clean and big room we really like it

Everything good

Great location!

The only problem we had was the hot water. It took forever to get hot water to take a shower. We literally wait more than 20 minutes just for hot water to come out. Let the front desk know but was told the building was old.

Seems like the interior is a little run down, wallpaper peeling, rust on the vents and door frames. Room was clean, fold out sofa mattress was thin and uncomfortable.

Location was nice, but that was about it. Outside reaks, room was loud with the street traffic, bathroom walls were peeling, and there was no hot water in the shower.

The staff was very nice, friendly, and helpful. My only problem was the furniture was old, stained, handles/knobs missing, and lamp shade had nasty looking stains all over it. Room 210.

Wonderful experience

The only problem was the room did not have hot water. This is something they were well aware of as the maintenance man came and turned on all the faucets and he even turned on the dishwasher. He said there is a water pump that needed to be installed for the 3rd floor. When we wanted hot water we had to go thru the routine of turning everything on and waiting for the hot water to arrive. Front desk didn't care when we checked out - total BS I will never stay there again

Great location and the room was very nice

The valet wrecked my car. Its been over 3 weeks and keep giving me the run around and keep saying its being reviewed by the insurance claims. Horrible experience by far.

The staff was friendly and helpful. Breakfast was decent. Everything else was not so good. They only have one valet, so I had to wait for him to ferry cars back and forth until he got around to bringing mine out. The bed was absolutely worn out, did not get much sleep. I had to wait 15 minutes for the water to get hot to take a shower. When I called the front desk because I didn’t have hot water, he told me I had to leave it running for awhile to get hot like that’s normal. It would have been nice to have been told that when I checked in. Lastly, this hotel is your most basic place to sleep. No extras, no frills. Not even a bar. You should know that before you book. It was the lowest cost, so I guess you get what you pay for!

I was good. Humid odor in the room.

The room smell like something humid or wet and did not have hot water.

No self parking available at the hotel.

Clean, friendliest service front desk, house keeping

It was awesome. Would stay there again

The staff was great!

The hotel was very nice friendly stuff. Only thing I did not like is you have to pay for valet parking

This was a last-minute booking and it was worth the price easy to book. The valet parking is a little pricey, but worth it since you can call them to bring the car back-and-forth love that I had a little kitchen area. Love the area around it.

It’s nice

Great location, friendly staff, breakfast was yummy!

we loved our stay they even had an happy hour

.

Great location!!

A great location to get to all the local attractions. Excellent, friendly helpful staff. Very good, well appointed room. Hot water in the shower takes several minutes to come through but has good heat eventually and good water pressure.

It was great. It’s just of you wasn’t as promising as we expected.

Despite email & phone requests no crib was provided Front desk was rude & non cooperative

Staff are friendly. Relatively clean. Valet is a nightmare though. It takes 20-30 minutes to retrieve your vehicle, and most of the time there is no one to attend the post, and no self-parking options around

The room was spacious and clean. Would have been improved with more lighting and an additional mirror outside the bathroom. The staff were pleasant and the breakfast crew were friendly and very helpful. Used the galley parking as we were unfamiliar with the area and it was quite convenient.

Hotel says parking available. But you need to avail parking from your pocket. It’s not mentioned anywhere during booking . This is wrong info. Except this , hotel is absolutely nice and had pleasant stay.

Thank you

There was mold on the wall in the bathroom. The bed was so uncomfortable.

Mediocre...room smelled weird. Breakfast was not great. Window view was of anoter wall. Only option for parking was $50 valet. My vehicle was rifled through while in valet care. Checked out aday early.

Reasonably priced, spacious, clean, 3 blocks from the Majestic Theatre and all points to downtown SA & River Walk, all inclusive breakfast, and management/staff were all so kind and efficient. Great valet service ( a little pricey) but so convenient and made our comings/goings so easy.No worries.

Very easy walk to the river walk.

When we arrived, there was no where to park and no one at the valet for about 10 mins! The front door didn't work to let anyone in! The room looked dated, carpet had a rip in it! The hot water ran out mid shower!

Nice,clean, and friendly atmoshere. The staff i encountered were top notch. Thank you

No free parking at hotel, forced to valet since parking around here is just as expensive! Other than that….its good

Service

Stay was great, location was so close to everything

Need to work on hot water for showers. Update mattresses. Staff was wonderful. Great location

Staff was great

This location has no parking besides valet or street parking.

Wish it had parking for cars.

Valet backed up traffic so we used a parking lot nearby Did not seem too safe outside the hotel

Friendly staff.

Valet parking was very difficult. Lots of noise from surrounding businesses.

Very nice hotel@

Breakfast was great and service was phenomenal. Definitely would stay again.

We were very comfortable, no noise was heard and apart from that they had a very good breakfast. And they also have an hour where they give you free drinks and nachos !!! I liked it a lot.

Nice hotel, bed was a bit firmer than I like but overall good stay, minutes from all the sites downtown

This is a convenient place to stay if you want to experience the must sees downtown.

The staff was amazing! Breakfast was good. We could walk everywhere.

Great place

The Hotel is located in the heart of Downtown San Antonio, Texas. Walking distance to the Alamo, the River Walk, Restaurants, and Bars. A late night Voodoo Doughnuts across the street. The property has a pool, 24 hour gym, a small Business Section, and a small market for drinks, snacks, ice cream, and toiletries. I would definitely recommend this property to my friends and Family. I will stay here again.

Great location -- easy to access. Self-park is 2 blocks away. Room is well appointed

Only thing wrong was empty conditioner dispenser in shower

Valet parking only and definitely not on the river walk