AC Hotel by Marriott San Jose Downtown

Good location for DT San Jose

Great location to get to and from airport, Santana Row and walk around downtown areas. Lots of great restaurants nearby. Hotel was clean with spacious sized rooms and bathroom. I definitely think it’s the better hotel in terms of size and cost for comparable ones that are nearby - I will definitely come back when in SJ.

Ok

Thank you

Very clean modern design room. Bed was very comfortable. Great location for events at the SAP CENTER, short walk or uber/lyft

The bar was only open until 10:30 pm

Exceptional

Exceptional

Everyone was nice and polite but the pool area was to packed with families having a private party

They charge me twice for my stay They double charged my stay

They charge me twice for my stay They double charged my stay

Great! Love coffee and water. Wish bar was open before 4

The room was great, the facilities were wonderful and I liked how close it was to my event The only thing I did not like was that the remote did not properly work for the television

Superb

The room was great, the facilities were wonderful and I liked how close it was to my event The only thing I did not like was that the remote did not properly work for the television

Very good

Exceptional

It was all good!!

Great facilities, location and staff

Great facilities, location and staff

Exceptional

The location and parking was very nice The AC could not keep up during the day. They switched me rooms and still the same issue. Never went under 70 degrees even though it was set to 66

The location and parking was very nice The AC could not keep up during the day. They switched me rooms and still the same issue. Never went under 70 degrees even though it was set to 66

Exceptional

Great stay!

Clean. Well organized. Beds where super comfortable. Parking was the only issue

Clean. Well organized. Beds where super comfortable. Parking was the only issue

Really beautiful and so close to downtown San Jose.

Really beautiful and so close to downtown San Jose.

I could hear footsteps above me

Hey, I had a late check-in, but the graveyard shift was above the bar with service and I’m thankful for that cause I get a little thing for you sometimes I would definitely stay here again

Breakfast buffet was overpriced and pretty lame

good quiet for business purpose

The walk to SAP Center was great, less than 8 minutes. No airport shuttle, but the bus from the airport into downtown San Jose is free from the airport which was nice. Lots of food choices in the area. The breakfast options in the hotel are expensive compared to other places I have stayed. Lyft was fairly reasonable and the drivers were great. The staff at the SAP were great, really good customer service.

Clean room, convenient parking garage

Great hotel I would come back

Pool was ok. Room was super clean, crisp bed sheets functional lay out and no carpet was a bonus. Excellent location for SAP events and felt safe walking around the area. Close to loads of restaurants and amenities.

Great location. Walkable to restaurants and sharks game.

Great service and people!

Very nice staff checking in!! The hotel room was nice and very clean and quiet! We enjoyed our stay!

Clean hotel

Have stayed here more times than I can count for Sharks hockey games, concerts or nights out. Very clean and convenient. Parking on sight.

Clean room , staff were really welcoming.

Hotel staff was great, got us checked in early and it was lovely to have a bar downstairs to hang out before going to the show with the APP Center. I would say the only downside of this hotel is the walls are extremely thin and at two in the morning when people are coming back from partying, my husband and I were totally woken up.

Nice rooms. Friendly staff. Good breakfast.

Clean room and staff are very friendly. We would definitely stay here again

clean property/friendly staff/great location

Yes

Clean and friendly staff

The lobby, elevator, hallways, and rooms appeared clean. Staff was nice. Pool was overflowing with water and it was not heated.

Loved my stay there!!

Room was great, staff were better…

Was disappointed in the room. WiFi was not working so there was no tv available. (Was not informed about this). Rooms shower had a piece that was broken. Only very convenient thing was the 10 min walk to SAP center. Breakfast was not worth the extra cost at all.

Beautiful place, central location, great staff, clean and modern rooms, overall wonderful!

The shower was extremely slippery. With glass doors. It was so unsafe. This is the second time I’ve had this issue with a Marriott property. I stayed at the Sheraton in Anaheim last summer. The bathroom also had a glass door my arm went through the door and instead of being gracious and forgiving Marriott charged me $500 for breaking the glass. My husband slipped and fell at this property in San Jose upon exiting the shower. Disappointing Marriott does not understand.

Great location for sap events!

You could also hear everything in the restroom (if you know what I mean), which could be a bit embarrassing. Possibly due to the sliding glass door to the bathroom. Over all, the room was clean, had modern and minimal furniture. The staff were friendly and professional. A nice size bar with televisions was also available and open till 11pm on Friday & Saturday, 10pm other days.

Clean room

Nice clean spacious room and friendly staff

It was great, everything was good up until the morning when they started knocking at our door an hour before check out. They wanted us to move our vehicle because there was I think a renovation going on. We got awaken by the lady knocking hour and a half before our alarm went off. Other than that it was all very good.

Supervisor Crystal (not sure of the spelling) provided horrible customer service. Checked us into a room with two queen needs when we booked a junior stuite with a King never mentioning it was different than what I booked. Then had to go back down to the registration counter where another employee had to ask Crystal for help and Crystal told the employee to move is to an executive king. The employee mentioned there would be no extra charge and I replied that I did not know the difference. Crystal heard this and moved closer to the employee and saying what I thought I heard her say standard king, but I brushed it off thinking I heard wrong. When we got to the new room, it was in fact a way smaller room but had a king. Again Crystal hadn’t mentioned anything about the difference or offer to compensate for the downgrade. When I returned downstairs Crystal was with another customer, so I asked the employee what her name and position was. When I found out she was the supervisor on for the shift, I decided I was not going to waste any more of my time with her. I will be reaching out to the general manager to make him aware of the situation. Worst experience ever; never have been treated so poorly at any other hotel.

Great room and check in was so smooth and customer service was so nice.

The room was perfect!

The room was clean and the staff greeting their guest when they enter the hotel lobby. I definitely will come back to that hotel in the future.

Great hotel!

Amenities, staff, location

Everything was as expected from previous stays. However, I didn’t like being on the lower floors and in the past, parking fees were waved.

The room was great and so was the staff!

Beautiful property 24 hours pleasant customer service, Elegant room , stylish, comfortable bed , nice shower, clean fresh towels just perfect and gorgeous view of downtown San Jose courtesy manager, respectful, professional and caring name Roberto with facial in nice dark attire and definitely will use Marriott bonvey and lovely front desk signed me in as member love it , thanks to great staff of Marriott

The room was clean and modern, the parking was affordable but I wish that the bed was much more comfortable.

Everything was clean and tidy. About 6 or 7th time we stay here

This hotel is beautiful and in the center of downtown. The rooms are huge with great views. The pool and workout area is top notch. The bar was nice, however we didn't get to grab drinks since the bar was closed by 10pm. Also, there's no free breakfast which I was surprised by.

Discovered after booking that the hotel doesn’t have parking. When checking in they told us the next door public parking structure was $22 which would be collected when we left in the morning. But the parking people wanted $44 because at midnight it became another day! We complained and went to the hotel office and they told us they could charge us $30 instead. Wait, does the hotel own the parking structure? VERY SHADY! And the free breakfast was $18 per person!!! Never again!

Reserved 2 rooms hoping they would be somewhat near each other, but ended up being on 2 different floors altogether. Kind of annoying.

room was great!

Staff was friendly and helpful, clean room.

Everything was great yes the rooms were clean the staff was very nice I will definitely stay there again and really close to the sap center 👍

Great hotel close to the SAP center. Clean rooms and nice accomodations.

Room was clean, walking distance to sap center and staff very friendly

Did not use either

More snacks

Friendly staff close to downtown

Great

Receptionist was super kind .. awesome customer service!! Highly recommend

Hotel and room was very clean, staff was super friendly and helpful. Good walking distance to restaurants and the SAP venue! We stayed here for a concert and it was perfect walking distance. We felt safe. Would definitely stay here again.

Great stay. Will be back.

Great customer service great check-in. This place is amazing.

We arrived a little early than the check-in time but the staff at the front desk were willing to let us check into our room, which was such a time saver! (We had a whole days worth of plans) We’ve stayed here before so we knew what to expect but, as always, our room was beautiful, neat, and clean. The fact that the rooms have wood floor just makes it feel even more clean. I have no complaints about noise considering we were pretty close to the freeway. We were there for the Niners game and it’s only about 10 minutes away. Other than that, we love the location because it’s close to bars, the train, and walking distance from the Hockey stadium if that’s what you’re going for.

Room was clean the bartenders were excellent and reception

Very nice and very clean

Worst AC experience ever. Motel 6 has better air conditioning. Maintenence had to bring me a fan. I got the last one, luckily.

Room was clean. Staff was great. Walking distance to SAP and restaurants.

Beautiful hotel, it was squeaky clean and comfortable. I highly recommend it and would stay here again.

Love the Staff!

Clean and modern!

These rooms are loud. Hear people closing doors all night. footsteps above. hard to sleep.

The hotel was nice and clean and 5 minute walk from SAP center.

Hotel was nice and convenient location but my room was adjacent to freeway and it was very loud. My colleague had similar experience. Third colleague said his room was on the interior of the hotel and was quiet.

Great service location etc! Perfect location for SAP! I recommended to many of my friends!

I chose this hotel due to its close walking distance to the SAP center and it did not disappoint. Nice 5-6 minute walk felt safe as many other guests were also walking. Room was clean and comfortable. The showers are fantastic! Will definitely stay again.

Was in town for a concert at SAP center and the hotel was conveniently located. It took us 10 minutes to walk there. Room was quiet and clean. Bed was a little hard, but we managed.

Great Hotel very comforting not having worry about the quality of rooms or atmosphere when traveling for business.

The staff were very friendly and helpful, the room clean and the room we stayed in was quiet. Will definitely stay here again.

Nice room and overall great stay.

Coffee machine/coffee in room is terrible.

The hotel was great and centrally locsted

I thought this property was great for access to SAPCenter. Was only a five minute walk. The area appeared safe but there were many homeless around the area. Quite sad to see.

Great staff

Staff was the best. Room was clean an cozy

So clean, so kind. Love the staff

Our stay at the AC hotel was okay... We checked in after the San Francisco 49ers preseason game so maybe around 8-9, upon entering our room, we were so excited to shower and get into bed. Unfortunately, the bed was anything but comfortable it must have been broken because the way it

Very nice hotel

Overall, my stay was great. Staff were especially helpful and courteous.

I like that it was walking distance to the SAP center. It was also very clean and the rooms were good in size.

It was disappointing that there was not free on site parking

the hotel was just OK ... and $10/day for high speed internet when my 1bar 5g on my phone was 400% faster :-(

Convenience

Everything was great! Only hiccup was no hot water in the morning. The staff was great at communicating while they worked to complete repairs. This is something that I’m sure happens any where.m at any time. So nothing against the hotel itself.

They don refund the money when cancel

The hotel was very clean staff very nice. Did not like the parking situation a total of $34 per day to park in the parking lot that is not attached to the hotel that was a big inconvenience plus you had to park on the third fourth and fifth level could not park on the other levels. The bed was too firm for me. The breakfast was very good.

All around great.

Good place if youre going to the SAP center.

Very clean and staff was great

Close walk to SAP center.

Great clean updated and spacious hotel with easy walking access to SAP center. Nice pool and outdoor seating area with fire pit. Nice restaurant and bar, parking in garage is a bit of a walk but not bad. Airplanes can het a bit noisy

Great hotel, very clean and comfortable

Everyone was so nice, helpful and friendly. Walking distance to bars and restaurants. Property is nice and clean.

Very clean hotel, well maintained. Friendly staff, housekeeping was very good. A little noisy if your room faces the highway though. Would definitely stay here again next time I’m in town.

The property was perfect. Would have been all 5s if they had free parking.

Perfect location for a Sharks game. Really enjoyed the San Pedro Market nearby… hotel was fine for one night.

AC was the perfect hotel to go see the Sharks ...

Ac was not working and made this the most uncomfortable. They brought me a fan, this is the first time I stay at a hotel where there is no AC

Best Hotel near the SAP Center!

Had a great stay

All good

Unfortunately my exeperinece with the management has overshadowed the actual hotel itself. The front desk was helpful during our stay and even let us keep our bags with them after check out for a couple hours so we didnt have to leave our luggage in the car. HOWEVER, we were automatically charged for in and out parking which we did not use. We left the car in the garage and paid the fee at kiosk. I called several times to dispute it and they said they would refund it after not even appoligizing for such inconvenience. Still havent received the refund and the manger seemed to just want to tell me why they charged me for a sevice I didnt use. Butbwhy would I lay for parking twice. This seems very crooked to me and that they were hoping I wouldnt notice charge. Because of this, I wouldnt stay there again eventhough I did enjoy the stay and other staff. This is just too sneaky to me and such a waste of time to be calling to get my money back.

This is nice if you are looking for BASIC amenities. All their "suites" and I use that term loosely( they are not even 1 bedrooms like they advertise- 1 small room)- are over the FREEWAY. I heard every single car. the room was bare and cold. I honestly felt like I was in a jail cell. I am sorry to be so blunt.

The walls were so thin I could hear every door open and shut in the night. It was tough to sleep. The hotel parking is on the 5th floor of the parking garage and I did not feel safe at night parking.

This is a great location for a going to San Jose Sharks events.

I arrived by car after midnight. I had to carry my sleeping daughter down four flights of steps at the adjacent parking ramp because the elevator is shut down at 11pm. The company should anticipate this scenario.

It's an above-average hotel, but it's a hotel.

Beautiful room and nice bar downstairs.

Clean properties

A perfect stay.

Nice

Very clean

Great check in - would’ve liked two queen beds but otherwise a great hotel and location for sharks events

Great location and clean!

Love our stay every time we have stayed here I only pick this location for the SAP center events and games

Great time

Everything was great 10/10

Ideal hotel to enjoy San Jose downtown

Great location for SAP center concert.

Nice hotel. The only staff we saw was 1 lady checking in. It was pretty much a ghost town. No one for valet and had to self park which is ok but how the parking lot is set up it's really hard to get your luggage to your car when checking out. The garage offers only stairs and it would be nice if there was an elevator to help get your luggage to the 3rd floor or a parking area on the outside to load your car back up. The beds were uncomfortable and the room was hot. We couldn't get the ac to work. I don't know if they put us in a room that wasn't great because I booked the room through Expedia and not direct.

We also brought our dog which was allowed and we were grateful for that - it was $50 extra. We will return to this hotel next year due to the location, the room, and staff.

All great

Room service would be awesome

I stay here every time I go to San Jose for a sharks. Great location. It's overall a great hotel.

Liked cleanliness and water stations to fill up water bottles. Didn’t like the bed. Too hard. Not happy with inconsistent information from front desk staff regarding paying for parking. I was charged for it before leaving even though I had been told to pay when leaving the garage. I had to ask about it when checking out. I also didn’t like that I was charged for my stay before I even got there when I was supposed to pay upon arrival. And why was I charged more than Expedia said it would cost?

We loved the location of this hotel from the SAP Centre. It was a beautiful walk through downtown. We do wish however the lounge had a little more variety for food options that is all

Given the price compared to others in the area in downtown SJ, I was expecting this to be a lot more higher end experience. My room had hair everywhere in the floor of the bathroom, and dirt in the corners of the room.

It meant all our needs

Perfect area and the hotel was absolutely adorable. So spacious, really good price for what we got.

Great stay , great staff, loved the beds !

Close to SAP center!

Nice and clean

It was great. Thank

All generally good except our 2 queen bed room had 2 glasses and 1 paper coffee cup........ Really! We had 3 people for the stay. It was New Year's Eve and we had really counted on have the hotel lounge open as stated, until 10:00 PM, so we could grab a decent bite of food and a cocktail after the 5:00 PM Sharks game. Closed because of some internet issue, or something? We really didn't want to drive anywhere or fight the Uber/Lyft scene on NYE.

Very easy and accessible walking distance to all areas of downtown San Jose and SAP center. Staff and rooms very nice. Definitely stay again.

Cold breakfast used to be free, but not anymore, which is disappointing

Staff were awesome.

Very modern and clean

The location was great. The amenities were good, but our room had a broken AC system. Called maintenance came up and could not fix it. Kept sweating all night barely got any sleep.

Nice hotel, close to scu

Stayed with my two teens when we came to San Jose to see Billie Eilish at the SAP center. The hotel was an easy walk to the arena. Room was new, modern and clean. Beds were comfortable. We had to leave in the morning before the buffet breakfast so didn’t get to try it. Would definitely stay again.

So fast and easy, loved it

We stayed one night and everything was perfectly fine!

Love that it’s so close to SAP!

Quiet and clean. Bed was very comfortable and it’s very conveniently located if you’re going to the SAP center.

Super friendly staff

If you actually would like a room at this hotel, don’t book here. They have a habit of overbooking, then telling guests upon arrival that they don’t have a room for them. It happened to me when I arrived for my stay on December 10, and it happened to a friend of mine a couple of weeks prior. The front desk people were incredibly rude as well. They curtly informed me that it was Expedia’s job to rebook me then just kind of stared at me. No apology, no offer to call around for alternate hotels, no asking if I wanted water or something while I tried to figure out my next move. I had to spend two hours on the phone with Expedia to find another room when I could have been enjoying time with my family (which was the point of the trip). Meanwhile, people who booked directly with the property were able to waltz up and check right in. Hey Marriott, if you don’t intend to give rooms to people who book 3rd party, don’t make contracts with 3rd party companies. It’s a big hassle for all of us and I’m pretty sure, in my state at least, it’s illegal.

Clean. Comfy. Conveniently located

We were given a room with buckled flooring. We didn’t realize why the floor was buckled until our toilet overflowed and water seeped up from the floor boards- obviously an ongoing problem. Maintenance was able to mop up the water nearing midnight but no other rooms were available apparently. We were left with a bathroom with towels piled on the damp floor, no slippers and no refund offered.

Words can't express my gratitude to Angela Gonzalez for going above and beyond. Her assistance made all of the difference.

Great hotel; will stay again next time I’m in SJ.

no

Great location, quiet and close to SAP center

Perfect location for SAP Center. Room was very spacious. Only complaint was loud, drunk people in the halls late at night which is not the hotel’s fault! 😊

Very minimary

Excelente servicio, habitaciones muy limpias, diseño de interiores bello.

Easy access and very clean

Very clean and covenient. Within a walking distance from SAP center.

The rooms are clean and sterile. Also, it seems more free than not, when booking thru Expedia they assign an ADA room. I don’t need ADA. These rooms should be reserved for those that need them.

Great place to stay if you’re traveling with little ones!

The hotel exceeded all my expectations. The staff was incredibly friendly and attentive, ensuring a seamless experience from check-in to check-out. The amenities were top-notch, and the room was both comfortable and beautifully decorated, making my stay truly enjoyable.

Good stay