Hilton Garden Inn San Francisco Arpt North

Would be better if the WiFi was working.

Clean

Excellent well-maintained property with good dining options and large spacious well-maintained rooms. I also appreciated the late check out automatically given for 12:00 p.m.

Clean room. Staff is very helpful. Breakfast is okay. Water is only on the first floor. No shuttle even though it was mentioned before booking the rooms.

When checking in.. staff that was helping us was not friendly and greetfull.

Parking

A little older hotel, but comfortable

Amazing ,💯👊

Near the airport Dirty place

Breakfast was very good All was good

Poor

Breakfast was good!

I liked the size of the room, pillows were comfy and ample parking. The front staff is great! The entrance and hotel areas were very clean. Unfortunately, the bed was uncomfortable and the bed sheets didn't look clean. We had a two queen bed room and the other bed seemed fine. My partner slept well. I found a hair on one of the bed sheets and other dirt markings. The toilet had a low flow and it broke the morning we left. I think we just got unlucky with the room assignment and can imagine that it was just a fluke. You will hear airplanes flying over which is to be expected so close to the airport.

Good people Nothing

The lobby’s nice, breakfast was good, excellent service. Big rooms, however their outdated esp the bathrooms. Very close to airport.

Everything it was a very nice hotel Absolutely nothing everything was great

Absolutely nothing everything was great

Great location, great staff!

Nice clean rooms

Convenient location.

Parking is very expensive.

Clean enough for 1 night

Exceptional

O

The hotel is very old for a Hilton hotel. The bathroom and rooms are reflective of such. It’s due for a huge renovation for the price it costs. Don’t mind my stay but would not go again.

Exceptional

average

Exceptional

I am reaching due to our experience when we arrived to our room. We checked in around 9 and got to our room @9:12pm as we were putting our stuff down, we realized that there was already an open bar of soap in the shower…mind you it had a piece of hair on it…which looked like a pube hair…We have a picture to prove it… We had told the front desk that we seen that and she just apologized and told us she will send someone to clean it…. They had came when we went to go get food but they still left the dirty soap…. It’s unfortunate to have an experience like this when my son in law recommended this place… I just wish to be accommodated because honestly that was disgusting to find… imagine a bar of soap being open and A PEICE OF HAIR ON IT…..On top of that when I checked my bank account , I saw that you guys charged me $6.60 for something when I had called and you guys tried to say that we took the water bottles but we in fact did not. $3 is way to expensive for water and I would never pay that, that’s why I brought my own water. Again I just wish to be accommodated because I am truly disappointed especially coming from a Hilton hotel. I expected more from this hotel who promotes being one of the best in the business. I will never be coming here again. Thank you for your time and whoever this may concern.

Es una buena opción, económica, segura y limpia. Solo si le faltaba una mejor limpieza en el baño, el rimer día el refrigerador tenia mucho olor a cebolla, lo reporte a la recepción y enseguida lo limpiaron. El cafe muy bien, dejan azúcar y crema todos los dias. Se descansa muy bien 👍 muy cerca de restaurantes. Me pareció excelente ubicación lejos del ruido. Si lo recomiendo.

Staff is very helpful and clean rooms

I didn’t know I was paying extra for parking!?!? The breakfast at restaurant was not good!!!

I didn’t know I was paying extra for parking!?!? The breakfast at restaurant was not good!!!

Cleanliness Bed was not comfortable

Cleanliness Bed was not comfortable

I

Decent hotel, close to the airport, no shuttle service

Clean room. Staff was great. Gym was wonderful. 24hrs as well.

Close to CalTrain and BART. Beautiful area to walk around in. Very safe. Nice little restaurants within walking distance.

Clean room very nice employees

Clean and great for a stay close to the airport.

Great and Convenient place to stay!

we liked everything about it: location, facilities, it was a little expensive for what I had expected, but not compared to similar hotels around it. The only little mark i give them is that they indicated "breakfast" in their booking.com profile and it was a good 30 bucks a person, so just make sure you check the promises -- i feel that booking doesn't do a good job at quality assuring the properties listing on their site.

we liked everything about it: location, facilities, it was a little expensive for what I had expected, but not compared to similar hotels around it. The only little mark i give them is that they indicated "breakfast" in their booking.com profile and it was a good 30 bucks a person, so just make sure you check the promises -- i feel that booking doesn't do a good job at quality assuring the properties listing on their site.

Fast and efficient check in, spacy and comfortable room, good bed. Not sure...

Fast and efficient check in, spacy and comfortable room, good bed. Not sure...

Break fast is not free

Excellent Hotel Wonderful I recommend to everyone

Very close to BART; several little restaurants and nice walking path along the Bay; walking distance to CalTrain. Very nice area.

Poor for all

Overall it was a clean enough hotel. The staff was also pretty nice. The hotel is a bit outdated however. It’s also really unfortunate they don’t provide free breakfast but not only that their breakfast was EXPENSIVE for just a small breakfast.

I’ve stayed here about 4 or 5 times now while traveling. Seven minutes from sfo (no traffic) and in the tech area of south SF so it’s quiet and safe. My only complaint is the property could use a refresh. The staff obviously takes great care of the hotel and rooms but it is outdated.

Exceptional

Parking is $27 per night, there is no pool or spa, breakfast is not included and the buildinf rooms are very basic. Substandard for a Hilton branded property in my opinion and we stay in Hilton brands all over the world.

Great central location to the city. About 1 hr drive to the East Bay and roughly 30 mins drive to other neighborhoods. Staff were fantastic - friendly, had a positive attitude, and helpful. Price is very fair for the area. Proximity to good food, cafes, etc. The hotel itself felt clean and well kept, nothing fancy but very solid. Cleanliness for the most part was great, but noticed the remote control in my room was covered in a sticky substance. While I believe they clean their rooms well, it’s probably not as detailed as one might expect. However, nothing to cause great concern.

Great central location to the city. About 1 hr drive to the East Bay and roughly 30 mins drive to other neighborhoods. Staff were fantastic - friendly, had a positive attitude, and helpful. Price is very fair for the area. Proximity to good food, cafes, etc. The hotel itself felt clean and well kept, nothing fancy but very solid. Cleanliness for the most part was great, but noticed the remote control in my room was covered in a sticky substance. While I believe they clean their rooms well, it’s probably not as detailed as one might expect. However, nothing to cause great concern.

Property said they had shuttle for airport and didn’t have any. This was only reason I book the hotel

The pillows were too soft and the first room they gave us had a strong chemical smell and my wife is sensitive to strong smells. They also charge a $25 parking fee and tax on the parking!

The poperty have laundry water welcome. And restaurant and courtesy coffe for all the guest amazing costomer service

Staff was nice. Room was dirty. Carpet was disgusting. Beds too firm

Clean property

Very clean and secure place! I enjoyed my stayed there, shoutout to Charon!

Passable

This was our second time staying in this hotel and we love this place so much to the point that I am thinking of getting a Hilton membership. 😅 Will definitely stay here all over again. I highly recommend!!

Staff were very nice! Clean place and a decent breakfast.

Superb

Nice clean place,

Very little handicapped parking, which was seemingly always full. On Saturday and Sunday, the cafe is only open for breakfast (no dinner and no bar). The reading lights in my room didn't work and the bedside lights had stained shades. (I reported this as I was leaving as I didn't want to be bothered during my stay.) Overall about what I expect from Hilton Garden Inn.

Clean room, standard amenities, good air conditioning and water pressure. Excellent for what we needed which was a one night stay for a nearby concert!

I don't remember if there was any information regarding the parking fee. I don't think that it was given visibly. The information should be given on the website for customers' consideration.

Bad

Great hotel close to airport and south bay bars

Exceptional

Good

There was mid matched End Tables only one trash can for king bedroom the carpet was not super clean the room and shower was dated the refrigerator took about six hours to get cold, but the overall day was a great day. It was quiet. The front staff was very friendly plenty of parking.

Very good

Superb

Clean free parking! Modern.

staff were pleasant and helpful room needed updating, seemed depressing no free breakfast charge for water bottles in the room charge for parking

Clean room nice bed, good location

Would like to open windows more than 6 inches. Need harder pillows.

Staff was amazing. There were a few minor issues but Erin made sure that I was well taken care of. She was amazing and she made my stay there a great one.

Staff courteous, nice room.

Easy access to sfo Liked it

Good stay overall & very close to the airport obviously. Friendly and helpful staff. There is on site parking, but you do have to pay for it. Only downside was the water pressure in the shower is crazy powerful! Would stay again next time I’m in the San Fran area.

None

Very easy check-in process. Lobby staff was very friendly and amazing. The room was very clean. Loved that there was a fridge and microwave in the room.

Very friendly front desk staff Interior hallway to my room seemed dingy and old.

Room was outdated and phone did not work in the room. Some attention to cosmetic details would be beneficial Room was outdated

Everything was good during our stay

Room was clean. Parking was cheap and spacious. Staff was great.

rooms are spacious and staff is very helpful

I had a late check in after a long flight. Checking in went swiftly and I was treated kindly.

Needs remodel terribly

Helpful staff. Clean room. Good, modern TV Nothing really

Reserved a room with 2 queens 1 month prior to service date. Was told on arrival they double booked the hotel & did

Location so near the airport I wish breakfast was complimentary

The staff was very friendly when I arrived. For the price the room exceeded my expectations. I loved the warmth of walking in for the first time with the fireplace. Thank you The price for soda or a can of beer. 9 dollars. I ordered door dash.

upselling from the break fast dining.

Room was clean and comfortable. Staff was courteous.

Friendly staff. very welcoming of my dog. So easy and convenient.

Warm and welcoming staff, meticulously clean room, comfortable bedding and furniture.

I think the environment of where the hotel was was good. I was hoping the restaurant offered was opened on weekends as it was promoted and sent to my email before my stay. I do appreciate that there will be breakfast offered.

Very Nice people great service.

Excellent and very satisfying stay. Towels, bedding, and the room were clean.

Parking is not free

Yes

Extra clean,smells good with matching fresh good coffee

Did not get breakfast this time, but all past times have been great.

Good location and friendly staff, but felt dated compared to other Hilton Gsrden Inn locations we’ve stayed in.

Reception staff very friendly and helpful

The entire hotel...room, lobby, restaurant, exercise room...all were spotless and fresh smelling! The staff was exceptionally warm and helpful.

Room service was not on time.

Great location. Clean room. Kind staff. Will definitely stay here again in the future.

the staff were great and rooms very clean

The manager who checked me in was really nice to me. It made the experience so much better.

Nothing

It was great

They They did not give us a king size bed as we reserved. The queen’s were comfortable but we were disappointed.

nice hotel

Yes

Room was clean and comfortable. The beds were a little older but still slept well and the bedding was great. Bathroom had been remodeled in past 2years or so and had great water pressure which is hard to find in California. Staff was very nice and accommodating when we had questions. It was also only a 15min drive into the heart of the city because it is right off the 101 & 280. We will definitely stay here again when back in the area. Thank you!

Everything was great from entrance to room

This Hilton is a clean and comfortable hotel. The room was spacious with good amenities including eco friendly toiletries. The bed was comfortable and the sheets and towels were fine. It was very quiet. Only comment is- we were disappointed we had to pay for parking in the big parking lot.

Staff are friendly

Location, cleanliness

he front desk staff were welcoming at check-in, and the hotel was pleasantly quiet at night. The bedding was soft and comfortable, and the location offered easy access to many nearby attractions.

Super clean room with super friendly staff. Area was okay - a little sketchy if you go the wrong way, but great option to save some money by not staying downtown. Fairly quick commute as long as there are no accidents. Staff were very welcoming.

The room was clean and the staff was friendly. We thought breakfast was included but apparently it was not so we ended up eating elsewhere.

Staff, amenities, clean rooms

Our stay at the Hilton Garden was just okay—nothing particularly spectacular about our 3-night stay. We noticed a few things: 1. None of the staff members we encountered smiled. They completed their tasks, but the level of friendliness and warmth we’ve come to expect from Hilton was missing. There was no “wow” factor. 2. We tried the cook-to-order breakfast, which we initially thought was complimentary. When I asked if they had decaf coffee, the server said they had run out. Unfortunately, they continued to be out of decaf for the rest of our stay. 3. It was disappointing to learn that there was no streaming service on the TV in our room. For a Hilton-branded hotel, we expected modern amenities and the ability to stream. Overall, our stay was fine, but it did not meet the level of service and comfort we usually associate with Hilton.

Staff were attentive and friendly

Yes

Easy access to freeway and food. The bed was uncomfortable and the bed squeaked every time I moved in the bed.

Old feel

Clean, quiet room, fantastic staff!

Friendly staff.

The room was in good condition; however, flexibility of the hotel is outright deplorable. When our job was cancelled and we had to leave we asked if we could be refunded for the last two days of the five, we booked, thus giving them an additional 24 hours' notice of the departure, this way they had time to rebook the room and they would have zero discussion of it.

Friendly staff

Good stay

all peefect

This hotel room was very spacious. The staff very Friendly . All the things you would need in a room biggest TV ever. Nice area for breakfast outside area very clean and safe easy access to many things in the area. The rate was very fair. I was unaware of the parking fee, and the manager called me one night, which I thought was very gracious of him.

You guys need to make it an alert that hotels only accept someone over a certain age limit before letting them pay and putting some out on the streets after flying to San Francisco.

Room was very clean, staff was extremely nice, my only note and the only reason I didn't give 5 stars, is that the bed was incredibly uncomfortable. Other than that, my stay was great!

While our stay was nice, calling room service multiple times with no success was inconvenient. Have stayed at other hotels where they have extra towels under the sink ...unfortunately no extra towels at this location. You will have to request them at the front. Which is no problem, just defeats the whole purpose of room service.

Close to airport, great room, reasonable price

Nice & clean room

Great customer service

Nice place

The place was ok

Loved the area, short driving distance to all places we visited, definitely will stay here again.

The property was clean and the customer service was excellent. My room was clean and the air conditioning worked very well.

The woman working at the front desk when I checked in at around 4pm was very sweet

Good

to point out: at the property, the staff told us $25 for car parking (surprise). Also, be careful, breakfast is not included. $20.0 if you like to enjoy it.

Very average for a Hilton. No free amenities like water in the room, parking, breakfast.

Excellent accommodations with spacious rooms and an excellent friendly staff. Parking can be a challenge but not a show stopper. Highly recommended!

The staff were THE BEST!!

It’s not close to anything, but you don’t have drug addicts hanging out around the hotel like you would downtown. Much safer than any downtown hotel.

Location Nothing

I would not stay here again. My room was semi-clean. The bathroom floor was dirty and there was a strange smell in the room. We were told the breakfast hours to be until 10am, but when we arrived at 9:02am, the server was very rude saying NO MORE service available. The front desk ladies were really nice and helpful.

Some maintenance issues. Shower didn't drain and toilet had trouble flushing. They quickly fixed the drain. Toilet never completely clogged so maintenance wasn't called. Did ask for the room to be serviced while out. It was not done as they ended up being short staffed. They indicated it would be done the next morning. Nothing was done until late afternoon.

Nice clean hotel. Very good breakfast

The fastest check-in ever in my life. My one and only complaint is that I could only watch Direct TV and could not connect my Netflix or Prime Video, maybe needs a TV upgrade there.

.

Clar to freeways. Quiet area at night even with a party going in the hotel ballroom at a different hotel across the parking lot

The hotel is average and needs some updating. Stained carpets, worn furniture, etc. Not horrible but not appealing either. The staff were excellent! Very friendly and efficient!

It was amazing ,quite,nice ,and clean

I have to say the best part was the staff!!! Everyone was so accommodating. Definitely will stay there again.

loved our stay here, very clean, had dining options within the hotel, safe location. great place to stay!

For a hotel outside of downtown San Francisco it did what was needed for the price and close enough to the station to get you in

100% hospitality

Erin was very nice and helpful.

Everything is good

We enjoyed our stay.

But Parking a Night Mare Plus it was 25 dollars Parking just Crazy

👍

👍

Great team

The staff are lovely

Clean and staff was great

Good

Comfortable and quiet. Though parking has a fee and breakfast is not complimentary

It was a little disappointing they didn’t have a shower char. I feel like every other hotel had handy cap accessible chairs you can send up to the room. I told them ahead of time and put it in the notes. But wasn’t informed till I arrived they had nothing.

People are nice working there

Friendly staff

Nice TV, soundproof rooms, Disappointed that breakfast buffet was not available because of private groups. Dining choices limited and closed on weekend. Heater was noisy and overshot desired temperature causing A/C to kick in. No instructions on how to operate it. Stupid multi-function keys that do nothing. Tiny sink in bathroom. Overpriced hotel with no pool.

It was an overall good stay but there w

Lauren was the best! Super friendly and helpful.

Lovely room, very clean. Could do with new carpets but other than that, great room. Nice and spacious. Had to pay for parking- not a plus though.

No housekeeping service daily

I was there for a brief time - about 3 hours of sleep before a very early flight. I don’t know anything about the food options. The hotel hasn’t been updated.

Room spacious and comfortable. Especially liked having a comfortable chair along with a desk chair. Very nice to have a fridge and microwave . Staff very attentive and helpful. Nice to have dinner available on the premises after a long drive.

Hotel was great, staff were very helpful with questions we had.

Very friendly staff. Lauren was the lady checking me in with very warm welcome which made this hotel alive.

The front desk person, Lauren is really nice. We booked two rooms and when we arrived early, one room was not ready but she lets us go into the first room. She is very informative and helpful. The rooms are large and clean. We had connecting room.We had a good stay and will stay here again.

Staff is nice and helpful, the only issue I had was the wifi was spotty and unstable at times.

Very friendly lady who helped me check in.

DO NOT STAY HERE! Management doesn’t give a crap about its guests. They’re trying to charge us $800 for a TV that was broken before we even got there and even though we told them immediately when we saw it when we finally got and stayed in our room because we were only there for 5 minutes all day and didn’t get back and check anything until 3am. (And also if we were the ones who broke it, why in the hell would we come tell you about it…)Shampoo and other soaps weren’t refilled and they told us we had to leave even though we had another night in the city. Trying to take advantage because we’re young and they think we are naive. But that’s not the case.

Great spot for price

Clean room

We found the hotel to be a good location for our 4-day family trip to San Francisco. It was close enough to the tourist spots, and far enough from the city, which is what we wanted. The hotel manager Mark and staff were very friendly and helpful. The hotel was a little outdated, but clean and quiet. We would stay here again.

The lady working the front desk was absolutely amazing!

Good hotel, large room, very clean

Short stay but very smooth and price is very affordable

From the time to check in and the staff was extremely friendly/ helpful. Room was exactly how the pictures looked. No complaints.

Na

Great stay. Location good and staff nice. Breakfast in restaurant could be better though.

The hotel room was good/comfortable. However, they charge you $25 for your parking which was not mentioned in advance. Also, we had to do our laundry but their washer and dryer need coins to operate. We asked the front desk to break our $20 into quarters to allow us to wash out dirty clothes but they said they do not have quarters and directed us to the 711 store 2 blocks away. They could have opened the washer/dryer to recycle the coins or better yet, upgrade their washer and dryer so guests can use credit card instead.

Great experience at hospitality

Bad service

Location was near the area of my important visit in So. SF. and that good.

Your website says no hidden charges and what I pay at the app is what I pay. But when I checked in I had to pay for parking

Nice clean rooms, shower was amazing. Staff friendly and free coffee in the morning in the lobby.

Nice place

Great location, very helpful front desk person. Got the job done as we had early flight. Room was acceptable but hallways smelled. Was a good value and conveniently located. Easy check in

Not much dining options. Could have been a bit affordable..menu prices seems high..receptionists are wonderful and very well accommodating..parking could have been bit more affordable..25$ per day is pricey but I get it.

Have an annual charity event & stay here every year! Quiet, convenient & great staff!

The hotel itself, is in a quiet business area about 25-30 mins away from the downtown area. Not a bad drive at whichever time of day we went.

Friendly staff, clean, excellent bed. BUT, walls let noisy neighbour’s sounds through, interfere with sleep. Food mediocre.

This hotel is NOT at the airport nor does it shuttle to the airport

Customer service excellent clean and safe area

Convenient clean and good location

good

One of my favorite hotel to stay in South San Francisco

safe, quite clean, but carpet is too old

I arrived late and tired from a 15 hr flight and very long day. I was greeted with friendly and helpful staff. Sadly I cannot remember her name, but she was there in the night, then again when I checked out. It was a wonderful experience!

I love this place is very quite and convenient .

Quiet away from the freeways.

It was a pleasurable stay. The staff were very helpful especially the front desk person, Mark. I had trouble with turning the tv on and he came to my room to figure out why the tv was not working.

Great service! Kwok at the front desk was super helpful and accommodating, fast check-in!

all went well nice location, staff was very friendly and helpful

So noisy on elevator

The most uncomfortable bed and pillows I have ever slept on.

Very good！

Gret

Good room

Perfect for our needs.

By a freeway and it is very loud, doors don’t lock and bathroom was not cleaned. Doors don’t lock.

We had a rough day when we arrived late at night. The staff was so comforting and showed such compassion to our day at check in. The next day the staff supported my daughter in making a get well card. It felt like a home away from with all the staff.

I didnt like that there was no shuttle service to the airport.

Great experience

The hotel is tired and dirty. Room cleaning only every other day. The hotel needs a big overhaul. People are friendly but policies are bad. Non accommodating for house cleaning, food below average and kitchen looked unclean.

There are no dressers to store your clothes in the rooms only closet.

Need ventilation in bathroom.

.

Very clean and matched online pics!

Good nice

Loved it

The only downside was the parking lot had a lot of litter and we noticed that the litter we saw on Friday was still there on Monday.

Easy transactions

toilet flushed slowly causing it to overflow

Great location getting to and from the airport and a very helpful staff. The room was spacious well lit and clean. Would highly recommend it.