La Quinta Inn and Suites by Wyndham Houston Spring South

Everything was good , clean , stuff was nice , but when We got there the pool can’t used so my kids were kind of sad a little bit but overall we like it

Exceptional

The beds were clean and comfortable. The temperature wouldn’t adjust I had to unplug the air conditioner to warm it up. The water was also not very warm.

We couldn't get into our room and the staff had to let us in. The ac did not work

The most frustrating check-in I have ever encountered. Upon check in, the clerk said my card was declined and tried it not once, not twice, but 3 times. Then, I tried another card. He tried it twice. It too was declined. Walking away from the desk back to my car, I called the first card company. They did not show the transaction at all. I kept the customer service representative on speaker, as I went back to the desk, and told him the transaction was not appearing on their end. The desk clerk looks at his screen and says, “Oh, I didn’t enter the amount.” Takes my card, swipes. It goes through, and said “enjoy your stay”. It felt a little like, “oh well”. He embarrassed me by saying , 5 times, your card is declined and NEVER apologized. The room was suggested by a wedding party. At least, two of the rooms of our friends, had NOT been cleaned. The pool was chained shut by order of the HEALTH DEPARTMENT. The halls wreaked of marajuania. When calling cooperate, we’re told La Quinta is run by the owner not the corporation.

Good

The front desk and house keeping went above and beyond to make my experience Great. Thanks for your help. I wish I could remember their names. The house keeper came in on her off day to help with a matter Could use more breakfast offers

Exceptional

Nice staff and clean rooms. The breakfast was just ok

Great location The staff was a bunch kids but the did their job... kinda.. (night shift)

Location was great. The morning staff was very helpful & understanding. The pool wasn’t open

Affordability and cleanliness The property charged me a $50 fee because I went through booking. It is a refundable fee once I check out, but I do not like the surprise of being charged that at check-in.

Great customer service but the air conditioned in cool. The room felt humid. The bed was not comfortable. Pills were flat. They need to replace pillows for sure.The ice machines didn’t work but one on the third floor pool was closed. Parking lot lighting was not good no security. The snack bar did not have many selections so it was a little inconvenient for us. breakfast needs improvement within an hour. Everything would run out and the lady in charge said that that was it for the day. so would I recommend this place to friends and family members maybe not. It was my first time staying there and was not very impressed.

It was a satisfactory stay. I was able to do an early check-in

The room was not clean. There was leftover food from the previous visitor in the microwave. Chewed up gum thrown under the sink my the blow dryer. Refrigerator not working.

Bad

Everything Nothing

The staff was lovely! The building and lobby were nicely kept. The room may have seen better days. There was a large red stain in the corner of the room, fraying carpet at the edge of the entry and carpeted portion of the room, a decent sized clump of hair stuck to bottom of the curtains, and no back on the remote. We only stayed 1 night, but if our trip had been any longer we may have asked to change rooms.

Clean and close to what we needed for a 1 night stay. Everything was perfect.

Exceptional

Good, hot breakfast. Nicely put out and nice cozy lobby area with double height ceiling with lots of air and enjoyable space. It has value for money. However, it still not in par with pre-Covid time breakfasts. Pool was closed. Other than that it was all good. Nothing much to say as what I did not like.,

Good

Everything

The staff was friendly and breakfast was good. Carpet was a bit dirty and bed was not that comfortable.

Very good

The staff was friendly and breakfast was good. Carpet was a bit dirty and bed was not that comfortable.

Everything

The bed was not to hard or soft! It was a little hard to get to if you are not from Texas.

Felt bad for the staff, seems like a great group in a bad place.

Good

Parking was easy and secure. Everything was very clean. Bed and pillows comfy. Staff veey friendly and helpful. Breakfast great too!

Smelled like cigarettes

Stayed for one night. Had all that was needed for my stay. It was clean enough for me. Would stay here again!

It was a nice experience, I was in town for leisure and it was perfect

Rooms were nice and clean. Wished the shampoo and soap were a little bigger than just a squeeze out of them. Pool was closed so that was a minus but overall it was a good place to stay with the family

Everything was good room was clean. Lobby was clean breakfast. Staff was nice. I really have no complaints if I ever come back again I will stay here again.

Nice clean room, staff was friendly and helpful. Breakfast could use some options and not enough fruit but it was nice to have each morning. Pool was closed when I was there but looked nice.

Nice Stay! Convenient

8/10 for value.

Excellent location clean and bright

I was taken aback when I received a text asking what time we’d be departing. It made me feel rushed. I don’t think that’s good practice.

One of the better properties

The bed was comfortable. I requested a shower chair before ck in. None furnished. They did give me a room with a fold down chair but it was broken. Also, no luggage carts at hotel. ( they were stolen & never replaced). Room had musty smell to it. Ice macine on 1st floor not working but Kia ( desk attendant) did furnish ice for me.ck in & ck out was quick & efficient.

Everything was nice and clean. Wonderful stay!

The mattress was solid, the new room that was given to us had the grout breaking from the tile and the grout dust was all over the floor.

Nuce place for a night stays.

The bed was broken and sunken in. The water was still cold even though I put it all the way on hot and there were these little bugs flying in the room.

Clean room, traveling with family and pets. Breaksfast was good. Hotel conditions was great, plenty parking.

Clean room and nice staff! Breakfast was good but coffee needs better flavor

The best , super clean !!

Pool not in service, room not well cleaned, old bed sheets

The location was convenient, the staff was rude and I honestly felt more like a bother than a guest.

Stayed at La Quinta in and had a great experience. The hotel looked very new, everything was clean, and the rooms were comfortable. The staff was friendly and the overall stay was very pleasant. I would definitely stay here again.

Poor amenities. Market shop was bare. Room keys stopped working day 2. Loud in hallways. Breakfast was mediocre at best. They kicked us out of breakfast 10 minutes before it closed. Ran out of most items so it didn’t really matter.

It was not up to standard like the others.

No A/C. In two rooms. TERRIBLE customer service. I had to leave.

Room was ok. Had cracked tile, toilet paper dispenser was hanging off the wall.

Room was clean, my only complaint is that there was no complimeatary soap in bathroom. I always take one with me but still good to have for washing hands.

Room was clean. Check in was easy. The power went out briefly. And the team quickly responded to questions.

Clean rooms

Super fast check in and great clean rooms!

Breakfast was very poor, could be better

Staff were friendly. Convenient location. Room smelled really bad. Specially the AC. Like rotten cheese. Breakfast very basic.

Quick check in, breakfast could have been a little better but overall a great stay.

Awesome

The area around the front desk was neat and clean. The first room we were given smelled strongly of human urine so we were given a fourth floor room that smelled like someone vaped in the room, the bathroom floor had dirt and yellow grout. The overall condition of the bathroom grout indicated the floor hadn't been cleaned thoroughly in a while. We had to run the hot water continously for about thirty minutes before the water got warm and about forty minutes before the water was hot. We stayed at this location before and the room was much cleaner and the hot water worked fine. We will not be going back to this location.

Very Clean! Love it!!!

The parking was super easy! The rooms were clean, the bed was very comfortable, and it was a quiet stay. The front desk staff were so very helpful, friendly, and professional. Margarett, Jamie, and Alfonso really made me feel at home. I was there for two weeks, and each day they were so very kind. I really enjoyed the stay. Dr. Brightley

Room Stunk horribly. Smelled like a backed up sewer. No hot water in sink

Computers were down clerk couldn't check me in even though i showed him my expedia confirmation. He had a very bad attitude. I expect a full refund if my card was charged.

The parking was super easy and the complimentary breakfast was great.?

The hotel was clean and comfortable l. Also front desk was nice

My stay was great, only complaint is that the fridge did not work. Didn't need it, but nonetheless.

Room was very clean and staff was friendly

Personal amable, excelentes desayunos y limpieza

I got there and they told me that my TV “may be a little messed up”. It didn’t work. I went down to see about another room and they were all booked. What annoys me is that no one called to tell me my room had no tv until I drove 3 hours on a holiday weekend. Then they offered me a different room the following day and it smelled like marijuana. They then changed my room again and it was good. Not a fan. Not sure I’ll go back.

The staff was excellent

It was great!

N/a

Lobby was nice design

The room could have been cleaner . They shouldhave a variety of different breakfast food not just the same food everyday. Toilet seat was broke, fridge kept freezing my food.The walls were very dirty. The staff was very polite and friendly

Everything was great!!

Staff was horrible. TV did not work in room and it smelled like wet dog. DO NOT STAY HERE

First room could not stay in due to the smell. Received another room which was nice love the walk in shower. Would like for the shower to have a lower shower head or better yet a hand held shower. Being 5 feet it gets my hair wet. The only other problem was the room above us was making noise until 3 am. Staff was wonderful.

The room had bed bug, my son had bed bug bits on his hand.

No room available

Staff was amazingly friendly

Also, the bed was uncomfortable. I have allergies, and I had some allergic reactions during my stay, possibly because of the bedding or pillows. The pillows were too high and not comfortable at all. Overall, I think the hotel needs to improve both cleanliness and the quality of its amenities.

Room was okay.

The room was clean and comfortable. There was no soap or hairdryer. All good though!

Ac did not work in room. Shower needed to be cleaned. Coffee cold

Breakfast was very limited.

I seen the room and didn’t end up staying the room had no tv. Was told oh yeah are tvs are all messed up, the bed was dirty, spider webs up the wall, and the toilet was dirty.

The room was clean the pillows were uncomfortable and were old, the staff was nice breakfast was not good did not have car to park. park.

The pool was dirty !! It was green and not kept up. And the washer and dryer were not working . As a soccer mom we travel so much and washer and dryers are a must for uniform washes. The fridge in our room was so noisy

Rooms smelled like the mold and mildew.

The front door area had a bucket to capture water, but there was no rain. They had some kind of leak or AC issues. The halls were cool and air conditioned. The room itself was stuffy, moldy smelling, and the ac didn’t cool down the room very well. The beds and room were tiny.

Parking was safe and convenient.

The room had a bad smell.

Front desk was really helpful to accommodate us for early check in.

Clean & affordable! Beds were comfy, a/c was cold, shower had plenty hot water. Breakfast was okay but free! Would stay again!

Front desk staff all had unprofessional appearances. Sloppy dressed.

Good location. Was concerned about safety as there was broken glass in the parking lot. Staff not very personable

The room was very clean, and the hotel's common areas looked great; however, the AC in room 217 didn't work properly, and the room was hot and humid.

Everything

Clean room

Room did not smell good

very quiet and staff was very helpful

This was our third time staying at the spring Texas location and the whole place smelled like mildew . The first room smelled like pure mildew and felt very damp , the young lady at the desk was awesome she went above and beyond to find us a room that wasn’t smelling like mildew . But as soon as you step out the elevator it smelled like mildew. will not be staying at that location again .

Terrible stay. Room smelled awful, fridge didnt work

I traveled with my sister and our kids. Free breakfast, pool, fitness center and parking. Just what we needed.

Everything was great, no complaints. Thank you for the food service

We prepaid for our r oom through the expedia app. We called the hotel, to inform them of our late arrival, we were told our room was not guaranteed

Air Conditioner fan was too low but room was still cool.

The hallways smells extremely musty. The pool was clean enough to swim in for a kid but not clean, full of leaves and dirt on the bottom. Breakfast starts at 6 they have a waffle maker but they don’t serve waffles till 730 which is the biggest thing people tend to eat . One night stay it works but this is not someplace I would stay for a several day trip.

Perfect stay as usual

Good hotel. Was surprised that the price on Expedia was much lower than the price at the hotel.

night staff needs training , so that they dont charge guest extra unnecessrily

Convenient located close to HCA hospital. Thet do need to patch driveway.

Great place to stay.

There is a large hole in the pavement in the road/driveway to the property. Not a lot of room to get around it.

Everything was overall good with our stay. The room just had a feel that it was always a little damp. We weren't sure it was because of the a/c or anything, but we made due. Also remote had seen better days but did the trick when it came to using the tv. Staff was wonderful and otherwise the hotel was nice and clean. Also room was huge.

Nothing

Accommodating staff. Emasculate facilities. Real breakfast!

Excellent

It took 30 minutes to check in. 15 minutes before any staff appeared.

Breakfast could have been better.

The bathroom was use n had poop n did not flush it . Dirty

Loved everything!

Hot in our room

The food was delicious, room appliances worked perfect.

Na

Dirty room.

Staff was absolutely amazing but I had issues with air conditioning in 2 rooms was moved 3 times finally the 3rd room was good. Everything else was awesome! Especially customer service.

Made a reservation for a wheelchair friendly room and then was told that they didn't have any of those rooms available upon arrival. Stayed in a regular room that definitely needs some upkeep: missing toilet cap with red grime, rusty hinges, random peeling doors and bed frames, seemingly no toilet paper holder.

The Pillows weren't the best so little tough falling asleep. The TV stand/drawers were a little close to the entrance doorway so maneuvering in my wheelchair was a bit difficult but made it work. Overall, was a pleasant experience and enjoyed the stay.

Was a lot at check in

NA

Everything was wonderful

Toilet in the ADA room was too low. The bed was terribly tall. Tough for me to get in. Manager didn’t offer a solution, just told staff to give me a refund and walked back in to her office.

Very clean and quiet. Beds were comfortable.

Great staff! Overall the property was nice.

Great location

Great property. The breakfast bar was a bit lacking, but overall it was an amazing stay.

Very clean, new, well kept property. Breakfast was just ok. Eggs, tater tots, sausage links. The waffle maker was out of order. They did have coffee and apple/orange/cranberry juice. Pool was closed so we didn’t see it. Easy access and had several restaurants nearby. We would definitely stay at this property again.

Wonderful stay as usual

Cool

Na

They were out of most things for breakfast. Were told at check in there was no meat. When we went down the next morning. No meat, juice machine was broken,

Swimming pool was green. Breakfast was pathetic. Toast, cereal, grits and waffles. Juice machine broke. Pantry was completely bare. Mini fridge in room make noise constantly.

The people were very nice but the hotel needs some sprucing up. It's a little tired. Breakfast was lacking. The juice machine was broken. And the rest of the choices were lacking.

They need to make sure the pool is clean, they didn’t have any carts to bring luggage to the room, the service was poor..

No one came to pick up my trash all 5 days of my stay, and the shower had stains and hair on it from it obviously wasn’t cleaned after each stay.

Mold in shower and roaches.

Overall just great. I've been there before. Feels like home...

No extra pillows available for guests. The pool was dirty and green. The rooms were humid, hot, and smelled like stale water. The market in the lobby had zero items in it to purchase. All cold drinks weren’t available. The breakfast was not as described in the property details. It was missing a lot of food and drink items. They also used a large communal butter tub in the breakfast area. Gross.

Everything was good except the breakfast

We had reserved a room a couple days prior. We showed up at 8pm. The clerk told us they had no room for us, several rooms were out of order and could not be rented. No notification at all during the entire day that we would not have a room. They waited until we got there to tell us. We had to shop around at 8pm on Memorial Day weekend to find a room. It took us an hour to fond anywhere with availability. Absolutely terrible experience!!!!

The entire non-smoking hotel smelled like smoke. Worst hotel breakfast I have ever seen. It should not be advertised as a breakfast buffet. We stayed for 3 nights and requested our room be cleaned but it never happened Finally settled by going to the desk to get more towels. We had more important things to do but it was noticed and disappointing. La Quinta is too inconsistent to rely on to provide a good clean room and decent breakfast.

The hotel lacks cleaning, the area pool has cigarettes on the floor the entire time, the room had dirt on the floor that wasn’t properly cleaned, they don’t change the towels so we had to ask in reception. The breakfast was good and the employees were friendly and nice.

The property was clean and check in was easy. The only issue I had was breakfast. The choices offered were very very limited. They had white eggs and tater tots and no protein. They one have a Texas waffle maker with syrup. When I asked for butter, they told me they do not offer it. The fruit choices was oranges. Only they had small muffins and white bread. There was a toaster, but again no butter to add to the toast. Only two of the three cereal choices were filled, and they ran out of milk. They also ran out of yogurt by 8:30 AM (breakfast opened at 7AM). The juice machine was also broken. They said they served Sunny D and small bottles, but those were also gone and they would not refill. Even though the property was clean, I would not choose to stay here again because the breakfast was such a disappointment. I chose this place and part due to the hot breakfast that was advertised. I had to feed my family elsewhere.

My room was dirty. The tiny shampoo and conditioner bottles were completely empty but they were arranged around the sink like they were new. Stains on the walls, shower curtain rod was broken, and there was no warm water at all! Unbelievable!

Furniture has excessive wear and tear. Worn out! Cushions on couch has a broken zipper and cushion hanging out. No items in little store or her than water and detergent.

Always a great stay

They had breakfast with no meat.

The room was so clean and quiet

None of the vending machines were stocked, the inn hotel market only had water bottles and laundry soap for a machine that was non-functional. The rooms as well as the hallways smell kind of musty, the pool is not open here and seems to have a bit of mold issue or something. The breakfast here don't even waste your time it is horrible as well as extremely limited

The towels had

It was a good stay.

When we got to our room, we only had 1 bath towel and no hand soap. Also, the air conditioner rattled. The breakfast was very limited and also very few items to purchase, no snacks and only water was available for purchase. The muffin was hard and the other food was not good as well. We were very disappointed with this hotel and we have stayed at many La Quinta's. We do not recommend this hotel.

No soap in the bathroom and towels had not been washed. From our room, we could hear other people snoring—either the walls are thin or the people snored excessively loud. Room service not available, despite it being offered in writing. This is my first and last time staying here.

The room was dirty, we saw 3 cockroaches the last night of our stay. There was no soapa shower no hairdryer, and terrible breakfast. Minimal there. Very disappointed 3days,

I had key issues every single day I was there (5days) very frustrating to have to go get new key after getting to third floor. Didn’t have simple handsoap to wash hands in room. Housekeeper offered me a small shampoo. Bathroom was moldy Staff was somewhat friendly It was hit or miss. Coffee was out both days I tried then I gave up trying and just left early to stop and get some.

They had no soap in the ENTIRE HOTEL and I did see a few baby roaches. Their “breakfast” was dry cereal and some stiff grits and oatmeal.

There was no breakfast available despite signs saying there was breakfast. The AC in the room was extremely loud and went in and out. This was the worst experience possible.

I loved it! Very clean and neat inside. Staff was so friendly.

My stay was terrible experience Someone stole my tuck in your parking lot. You have no security the desk clerks acted like they could care less. I have spent many nights at your Hotel Would not ever recommend this hotel to any of my friends

Good

Horrible! We were staying at this hotel for my son’s baseball tournament. We got in about 8:45pm. My son went to get water from the water fountain and there was puke all over it! The staff said “yea it was there last night too” like what?!?!? Anyways, We left our soap at home on accident and there wasn’t any in the hotel bathroom and the pictures online show fully stocked snacks, drinks and other items you can buy up front at the desk. NONE. After 30 minutes someone finally came to the front desk and handed us hotel soap. The pictures show tons of snacks to be purchased. They had yellow Lays chips and bounce sheets to purchase. We got up to eat “hot breakfast” which was literally just cooked egg whites and waffles you make yourself. Orange juice was like syrup. Rewind, in the elevator on the way down to eat breakfast we smell something sour.. turned around and there was a huge pile of puke in the corner that was streaming down the wall of elevator. We told the staff and they said “yea it’s been there awhile”!!! They didn’t care. We didn’t even eat. An hour later we go to leave and it’s still there!!!

Great hotel for a quick stay in Houston for the weekend.

Overall good experience

Everything was great

Nice, quiet hotel with a convenient location. Would stay here again when I am in North Houston.

Nice clean hotel. Pool. Quiet

The room was very clean and the staff was very nice.

Nothin

It was clean, quiet. Modern. Nice place to stay at.

Was nice

Loved my stay

The shower needs to be cleaned better you see some grime the grass needs cut at the pool and they kept running out of breakfast and the beds where a little hard and 3 little pillows was not enough. But the people were nice and the hotel was nice.

Thank you to Beverly for making our stay enjoyable!!

Area was nice and clean. Staff wasn’t to customer friendly. Room was clean but had a strange smell to it.

Profesional

Clean lobby, room, & friendly staff

Nice stay

By far the worst hotel I've ever stayed in I felt completely unwelcomed especially when I asked for a trolley to bring my stuff to my room and they told me it was broken. So it took me four trips to get to the fourth floor with a bad back and a torn ligament in my ankle carrying all my stuff to the fourth floor. This is my second night staying there due to underlying facts from the first night that I've already complained about but I had to stay there due to unforeseen circumstances. I thought this would be a nice hotel considering the price and I've also stayed there years before but this place is deteriorated and I will never go there again nor will I probably ever use Expedia. The morning manager Margaret was extremely rude accuse me of smoking marijuana which I do not and have not and will not ever do I'm extremely offended. She also burst into my room to tell me it was time to leave as I was walking out with about 15 bags in my hand due to them not having any trolleys. Also their business center is no business center it is one computer that says it is not working. I have a picture enclosed to prove this. They also have no laundromat which is the main reason why I went there so I had to go to a 24-hour laundromat that was very scary and once again carry my clothes up and down without a trolley .how does a hotel not have a laundromat a business center or trolleys?? I really like Expedia but I cannot believe you would represent this hotel

I was kind of surprised since I know this property is new. The smell of the rooms were just outrageous, I had them change me into a different room because of pet smell and even after I got switched, the other room still smelled like smoke amongst other things. There was red sticky stains on the carpet and scraps of things in the edges of the walls. The cleanliness was just not up to par for spending 100$ per night. I probably won’t come back to this hotel since I had 2 experiences that weren’t good in my opinion.

It is a great place to stay. The staff was not so friendly upon checking in and when I asked if there was coffee he saids it’s over there. I went to pour a cup and it was cold. I asked if he could make a fresh pot and his reply was “you have a coffee maker in your room.”