Hotel Belvoir Springfield

Great place. Would definitely stay again!

The breakfast menu should change up. Every morning we had to eat the same thing. A vegetarian or turkey bacon should be included, instead of pork bacon every morning. Or a cook cereal would be nice also. The hotel is in a very good location.

The room was clean, comfortable and roomy. The food and service at breakfast was good. Would definitely stay here again.

The only problem was the fridge taking forever to chill. Everything else was A-1. You could even bounce a coin on the bed

Great experience overall, no close convenience stores

I like the clean room in the parking. The staff member that assisted us was good too

Great service, nice and helpful staff, clean rooms, and a good free breakfast in a convenient area.

Wonderful stay.

It was a great stay for the price and great location.

Parking clean room and friendly staff

Can't complain about staff as everything needed to be done was on my phone app. Parking was ample and free which is a plus. Very very close to shopping which was good. Close to highways but did not hear any noise so no issues there. The original booking had us at a room right near the elevators which I thought was not cool considering there were many other options. Definitely try to upgrade if you are ding-averse. Room was a bit dated and lav was small. Spackle on wall so I assume they are doing some sort of upgrades. Breakfast was basic and egg dishes were sub-par. They need a healthy cereal option too. Coffee was good though. Two of 3 elevators not in service but really was not too impactful as the one elevator was pretty quick. Overall, a solid 3 star hotel.

Nice and clean rooms. Good location.

So i encountered a problem with an unruley group waking me up. The Hilton staff basically did not care. This is a transit hotel. The Embassy Suites nearby is a MUCH better experience, but it was full. This was the worst Hilton stay in my life, compounded by the fact they would not give any compensation for the broken AC, the riot in the 4th floor, the drilling the next morning because "you booked thru Expedia"

Good for a day or two

Unhelpful staff.

Great!

Right next to the mall, minutes from the metro. Only thing I would recommend is a shuttle from hotel to metro station

I have stayed at this property many times when it was The Hilton Springfield. Today, although it is still listed as a Hilton Honors program and collects Hilton points, the affiliation with Hilton seems flimsy. Hotel Belvoir is no Hilton. Staff is wonderful, kind and helpful, but the room was dingy, often smelled, breakfast bar wasn't worth waking up for, and only one of three elevators were usually working. I am unlikely to return. There are better options at a similar price point.

Room and hotel were generally clean. Daily breakfast was okay but not much variety day to day. Hotel smells older with a strange scent that tries to cover it up. Hotel was understaffed. Elevator broke and had to walk up 11 flights of stairs. Hotel staff told me there was no assistance for bringing bags down the 11 flights. Luckily, another guest told me about the service elevator. Works well as a safe place to stay but average stay.

Only one towel for a two night stay

Parking was very good. Close to DC, very convenient. Did not get room cleaned one day, had to get items from after hour shift. Ice did not work the whole week we were there, had to get ice from front desk, some days they were out and that was inconvenient to wait.

Breakfast buffet was very good but the hotel seems to be very short staffed in that department. The staff that was there were excellent.

It’s just ok, 4/5

Clean place with very nice reception hostess

We are so grateful to Ms. Stacey and the young man for all they did to make our stay comfortable and memorable! Thank you!

Yes

I checked into the room, and my 6-year-old daughter found a roach in the bathroom. The front desk clerk was helpful and immediately provided us with two new rooms on a separate floor, which I appreciated. However, my wife and I were unable to sleep afterward because we were concerned that a roach may have gotten into our luggage. The experience caused significant discomfort and stress during our stay.

The bed is absolutely dreamy. I get swallowed up by the bedding and fall asleep immediately!

The bed is absolutely dreamy. I get swallowed up by the bedding and fall asleep immediately!

Most comfortable bed and pillows EVEr!!

Good hotel with a very large parking lot — suitable even for a big truck. The rooms are clean.

Breakfast Was all right. Room was clean and staff were friendly. Parking is great never had any problems. Needs to improve on maintenance . There were minor issues the bathroom door lock wasn’t working. Ice machines were out of service in multiple levels.

Great

Good

Yes

Great LOCATION GREAT breakfast…the best free breakfast we have seen…uber ride to Dc of 20.00 average..loved the hotel

Yes

This property is very nice! The front desk personnel were friendly and prompt. Our room was spacious, the bed was very comfortable and the room was clean. There is an attached restaurant that was very good as well. There was one person working the bar and restaurant area named Angie that was great. She was friendly and attentive, the drinks were awesome and the quesadillas were delicious! We spent two nights here and it was fantastic! This will be our default hotel location when we travel to this area. 10/10 experience!

Room and the server very good we had a problem with out tv maintenance took no time coming up

Location No microwave in the rooms and fridge wouldn’t get cold.

No microwave in the rooms and fridge wouldn’t get cold.

Good cheap option that’s easy to get to

Rooms clean, shower water pressure strong. Enjoyed our stay

Helpful staff

This is most certainly an aged hotel. It has potential because of its location, but it is well past it's prime. Furniture is very worn and the hallways are dated. Cleanliness was just ok and I found someone else's hair in my shower. I would choose a more updated hotel next time.

Property was very clean. Breakfast was great.

I did not partake in Breakfast. Parking was convenient. My issue was my reservation. I reserved a King Suite & upon arrival was informed there were none available & I would be given a double bed, which was NOT what I wanted

In all honesty. Everything is dated in the hotel and the TV I had was nice but still dated! No Bluetooth capability. I woke up intending to take a shower and I turn the handle to the the left and it literally comes off. Water shooting from the shower body valve and the shower head. I couldn't turn the water off. I contacted the FD immediately and an engineer arrived and took his time back and firth which added to be a 1hr and ten mins. The FD gave me an extention until 12:30pm. May I mention that the late checkout wasn't offered due to the issue with the shower handle. I actually had to ask the young man if I could have a late checkout due to the issue. Idk maybe it's just me. I wish the best for this small hotel hoping a more significant increase on rev coming to get the capex line increase for R&M. PS... The beds are very very nice and the pillow feel like marshmallow.

It was good stay, only issue I had was the breakfast was really lacking & the restaurant was kind of run down.

However, no Hot water from the basin. The furniture is old with scratches. Great location for shopping and dining!

Rooms are dated but clean. But there was not hot water.

Breakfast was but and the parking was safe.

Great stay, however the skirts on the bed could be cleaner and a better verity of breakfast choices.

Reasonable price. Good breakfast.

I spent alot of time choosing this hotel for our 3 day DC trip. I booked the junior suite for myself and daughter and the pictures on line did not match the room. The room however was comfortable and clean but I expected what I saw on-line. The breakfast was very good but we received a check each morning for the free breakfast along with a pen. So the check said zero but they wanted the tip.....Of course I left a tip each day but it was weird to get a check with the free buffet. The girl named GiGi at front desk was very pleasant and she is a star at your hotel. There was a very large group of young teens staying at hotel and trying to go in elevator was difficult but when I finally got on the teens were seeing how many of them could fit in one elevator and we were so squeezed in it was terrifying. Not the fault of the hotel obviously, but wish whichever adults were with them had a bit more supervision as they disrupted the lobby for other guests. Beds were wonderful and extremely comfortable!

I want my refund I didn't get my refund

The breakfast was good and the parking was plentiful. The location of the hotel was excellent and right where I wanted to be. The staff was courteous and very helpful. I will recommend it to others and will stay here again when in the area.

Its clean room and nice room. Its expensive

Close and convenient New management and need some updates but okay for value

Close and convenient New management and need some updates but okay for value

Parking lot was safe and well lit, but the area was not very walker friendly Hotel is right next to the highway

The rooms need some updating and maintence done around the edges. Couldnt ask for better front desk staff, especially Gigi. She was top notch. Breakfast was delicious and hot. Housekeepers were fantastic.

Check in was the fastest I’ve ever experienced! Super easy!

Very good location and staff

The hotel is under going a transition

This facility is very nice, but not brand new. It has been well maintained. Staff is excellent. We were pleasantly surprised with the food at the restaurant, having dinner once in the bar and breakfast twice. We chose the facility because we needed parking for a trailer and we had no issues. It is just off I-95 so there is some road noise. We would not hesitate to stay again if in the area. The staff is a credit to this hotel.

The rooms are so well-kept daily and the housekeeping team work very hard.

The housekeeping team is super duper awesome! They all work so hard.

The housekeeping team is super duper awesome!

Friendly staff and great location, would stay there again

Everything and the front desk lady was wonderful. There we’re no microwave in the room. I brought my own to heat up our food ?.

Everything and the front desk lady was wonderful. There we’re no microwave in the room. I brought my own to heat up our food

I love the receptionist lady. Very nice and accommodating. No microwave in the room.

I love the receptionist lady. Very nice and accommodating. No microwave in the room.

How close it was to where we needed to be. N/A

How close it was to where we needed to be. N/A

Excellent breakfast and service

Staff was very kind Breakfast was nothing great

I want my refund I didn't get my refund

Comfortable bed , quite and tranquil!!

CLEAN and very nice front desk

Room was clean, staff was friendly and helpful, everything was clean and smelled fresh for the most part. Plenty of food options near by, definitely will stay again when in the area

smell a bit like smoke, vape or marijuana. The free breakfast was very limited one protein, eggs and a few breads. There were overpriced items for purchase.

Janky rooms and staff

Excellent stay! The location is perfect, situated right by the I-95/I-395 interchange and within walking distance of great shopping. The rooms were a highlight - clean and spacious. Highly recommended for a comfortable and convenient visit.

TOILET SEAT IS WAY TO LOW & UNCOMFORTABLE FOR OLDER PPL ..DEFINITELY NEEDS YO VE HIGHER.!!.....Snacks needs to ve cheaper in concession area.

Nothing

Staff was very nice. Rooms were very clean. Absolutely loved my stay

Exceptional

Always a quiet comfortable space. Also close to many food options. Area feels safe as well.

Nice

Comfortable room. Nice staff.

Staff friendly and knowledgeable Staff at breakfast very helpful

Rooms were maintained staff was great I am going back next week

Beautiful room , nice and clean

The hotel was a surprise. The staff was excellent.

Staff is polite.

The room was clean, comfortable, and i had an excellent view.

Best place in Springfield by far

It’s all good but the towels. Too scratchy and rough.

A little outdated but still very clean

The front desk staff was pleasant.

Everything was great except there is no microwaves in the rooms. This is an inconvenience for me.

Perfect stay

Amazing experience at Hotel Belvoir — clean, comfortable, and outstanding service!

Very clean room

The rooms were clean. The hotel was very nice and also when taking a shower the water pressure from the shower was perfect

Great place in a great location! Will stay again!

Room heater didn’t work. Staff okay

Overall it was a good stay. The room had a slight smell to it but not too bad. It was clean, hotel staff was nice and helpful and we added breakfast to our stay which was good.

Second of all when we went to eat in the restaurant, they had nothing we wanted. The service was lousy at the bar. We had to go across the street and eat at a restaurant. The breakfast is horrible. I charge $36 for it which is not worth two dollars. How do I get my money back on this room? How do I speak to because I called that hotel and they’re not answering or helping me what do I do?

Spotless room. Good staff.

Great location and employees all very nice.

The hotel is located in a convenient location. Plenty of restaurants and shops clise by. Our room was very quiet. The bed was comfortable and the temperature in the room stayed regulated. I will stay here again.

Everything was fabulous except the heating unit did not work correctly in our room and was stuck on A2 error. We just turned on fan which also did not change speeds.

Yes

Comfortable bed. Towels were very scratchy though.

Nos encanta su vomdidad No tuvimos ningun contratiempo Nos hicieron centirnos bien

The entire staff was extremely accommodating ! I had to stay there for several weeks due to me relocating and they were always polite and on top of maintenance requests. I didn’t think the area seemed to safe but the hotel has staffed security so I would definitively recommend anyone to stay here . If I need a place near the area I’ll be going back !

Needs immediate attention: breakfast. Other comments: Average cleanliness. Noise level, can hear traffic and neighboring room. Room with 2 beds felt tight and bathroom was definitely tight. Bathroom can use an upgrade, just leave the showerhead.

Great for families.

beautiful room/spotless/crabtree and evelyn soap/breakfast and great coffee/friendly and helpful staff/also liked the secure elevator. I will be back next fall

Staff was nice. Cleaning lady left a glove in our bathroom. Beds were made but not made with clean sheets on days 2 or 4. Beds were comfortable

Everything was awesome stayed here 3 times allways a great experience

Stay was great we stayed here 3 times and every time was great

Friendly and professional staff. Clean room

Hotel staff friendly and very helpful. Water should be available in lobby, as well as coffee. Hotel rooms do not have a microwave which would be nice. Also, there are no towel bars or hooks in bathroom.

The room was very clean. The bed was comfortable. Everyone there was very nice. They are still trying to get their act together with their restaurant bar area. They are not fully stocked at the bar with liquor and bar glasses. I ordered a Cosmo, which was not that great and very very small. The bartender kept telling us they’re waiting for supplies to come in.

Staff was very friendly and helpful in answering our questions

Clean room and attentive staff.

The only complaint I have is the AC was loud. It was making this loud screeching noise every time it came on.

The fridge in our room (722) was not cold so we contacted the front desk and were told someone would be up to look at it and no one ever came. The second day we called again and still no one showed up. The lobby is nice and welcoming but the rooms are cramped and run down.

Clean and comfortable, friendly staff. Wonderful complimentary breakfast.

The Check in Manager Aaron would not honor my reservation by not allowing me to pay the incidental fee ($50) with a friend's card over the phone. I had to sleep in the car, the temp was around 40 that night. Terrible Customer service. This is a hotel?

Breakfast options were very limited for such a high end hotel. Need to seriously improve in that area.

Rooms outdated

Nice room, dated hotel, but very good

Overall, it was fine for what I needed, a stop overnight to split up a long drive. Easy parking and lots of stuff nearby at the mall.Staff were all very friendly. BUT...the A/C in the room was insanely noisy for producing a wildly underwhelming coolness (unless I was right near it or had it run all night...good luck sleeping with that racket). The pillows were both insanely soft and lumpy (it's 2025...we can stop doing this now, gang). And all the sheets and comforter were like being stuffed into a sack that didn't breathe at all. Small stuff like bedding is a simple upgrade that can make a place stand-out as opposed to just being one of many choices. Just sayin.

Good location

I could honestly say that this is one of the best hotel I’ve had in a long time. The customer service was great from the beginning to the end no issues.Kay was very helpful and professional the gentleman that worked Saturday night I didn’t get his name because I really didn’t interact with him. It was my husband, but he was awesome too the waitress at the restaurant. She was great. I will definitely be staying there again.

Great place to stay.

The room is very dated, the shower and bath towels have hair. WiFi is not working.

Older property, but it was a decent stay.

Very convenient location

Very close to every thing

Staff were very friendly. Great location near a large mall with many dining options.

Friendly staff and very clean rooms. Bedding was firm and comfy. Could stand minor improvement by adding connectivity to tv with phone for streaming apps usage. Overall a quiet place to stay.

Great place to stay and in a perfect location across from the mall and restaurants. I couldn’t have asked for a better hotel and they had breakfast inside. They should take down the pool signs since it’s permanently closed.

Very professional staff. Excellent experience from check in to check out.

Clean, but somewhat aged tub and ceiling. However, it was a nice stay and the staff was really helpful. Breakfast was bangin too! Stay here.

Great area, safe, and clean!

When I called the hotel to push us out one night as we were stuck in Denver, the hotel wouldn’t talk to us. We had to call Expedia , by contract, who canceled our total reservation and re-booked it for $600 more!!!! Never use online reservations with secondary booking to save money. Hotel is great and we’ll go back soon.

.

Hotel is very clean. Rooms showed a little wear and tear, but very clean and comfortable. Hotel is right across from Springfield mall with lots of restaurants and shopping. I would stay here again.

I love it .

The room dirty, mildewy and gross. Th f,urnishings were old and run down. Will never suggest to anyone

Great

.

The wooden vanity was chipped in many place and paint had been rubbed off of it to the point that bare wood was overly visible. The change over from a Hilton property to the Springfield Belvoir Hotel was not explained either on the the website where reservations were made or by any signage at the hotel. I was confused as to what hotel I was checking into until I asked the receptionist.

Used to be a Hilton sos signage still reflects that. Rey quiet across the street from mall

I would stay again.

Exceptional room service and excellent checkin experience.

Room clean, plenty space and towels!

My stay was wonderful

Its okay

The hotel was very easy to get to off of interstate. All of the staff were very friendly and professional, and the restaurant food was excellent. My only complaint was with a few of the younger guests on my floor who were a little noisy, perhaps due to a special event. Things improved as the night progressed.

Great location and the staff is very accommodating. The location is excellent. There is a mall and many restaurant options across the street.

Quiet and well put together hotel

Very clean, staff was very friendly. Would stay there again!

Nice convenient

Very NICE! It’s our choice every time we have to be in the area.

Bed was very comfortable. Shower

Air conditioner wasn’t working, had to call twice til they brought in a mechanic. No microwave in room. Bathtub faucet loose.

Nice to stay and quiet

It was all good nothings to be dislike

The bed was really comfortable. The bathroom was little small, but it was clean.

My family and I only stayed at the property for one night, but overall our stay was very nice. The room was clean, spacious, and well decorated. Bathrooms were clean and large. The staff were pleasant during check-in and really helpful with identifying a few activities for my family to do (including a 5 year old) during our stay. The onsite breakfast buffet was fairly good, but a bit overpriced. Check-out was smooth. The area around the property was lacking a bit, but the mall/shopping and restaurant variety was surprising. Overall a great stay and would return if I was back in the area.

Clean inside but property is rundown, small lobby. Staff very helpful

Hilton screwed up the reservation and price

The Hotel is ok but the service is wanting. They over booked and sent me off to a less desires third party hotel.

I don’t recommend this hotel. The worst experience at a Hilton.

Horrible. Checked in and was given a room right by a noisy ice machine. Went back to the same lady at the front desk and she gave us another room, did stay in that room but the ac was not working. WiFi not working . Ate in the hotel restaurant, asked for a coffee, no coffee. Wife was sick with diarrhea from the salmon she ate in the restaurant. Toilet hardly flushes its so dated. And who decided a spray tap was a good idea in the bathroom sink! Water just splashes everywhere. Terrible experience luckily was only one night we stayed .

I like the way the service

Was a good place to stay

Property was aged but convienient for a quick trip to the area. If i was looking for nice, which i usually am, i wouldnt stay here in the future. Pealing wall paper and older ambiance. Definitely needs updating.

Nice place safe & parking. Receptions, Services & cleaning

Staff was very friendly and accommodating, room was spacious, very clean and great price. Right across from a mall with great selection of restaurants.

Will never stay here again. Very outdated for a Hilton, but the staff were very professional & welcoming; plus, the mall is right across the street. It was hard to sleep because the a/c unit made a loud continuous noise. I did love how the front desk called me to confirm my Uber eats delivery before letting him onto the floor.

Overall good experience. 1 minor thing we think should change is the complimentary water in the rooms. Other than that experience was very pleasant.

Very close to the metro and bus runs from hotel to metro.

Everything was good from the hotel the room and the people at the front desk

Very safe property . Rooms are best, hotel floors are very quiet. I appreciate the restaurant being on the property, staff very professional and pleasant.

Room service doesn’t respond as needed. I have to call repeatedly to get connected

Customer service was great and room was lovely

It was a nice customer experience.

The personnel was efficient and friendly. The facility was clean, the bed was comfortable, and the breakfast was great!

It's a great place to relax.

Clean and a safe place to stay.

Very clean room..the staff was professional. I would definitely stay again.

My stay was very good ,room was clean and neat.

Florida. Comfy beds, updated furniture snd very quiet up on the 8th! I’d look forward to staying here again

Some furniture is old

Navigating the exterior property was a little confusing, desk staff was efficient but not very friendly (he seemed bored by the whole process); the interior was dated but clean.

Place needs an upgrade

A little dated but nice

love it

Horrible customer service!

easy parking and convenient

Walking distance the mall

Very nice accommodations and EXCELLENT water pressure in the shower!

The staff during check in was very nonchalant when I asked for towels, and the digital key only worked for the elevator. The staff at 8pm est was notified during check in on 11/15/24 but was slow to respond. After 18 mins of waiting for the key, I was forced to go back downstairs to the front desk. Also housekeeping refused to clean when asked a few times. Definitely a waste of time and money.

Staff is nice and hotel is clean. The rooms are dated. No plug in for phone on bedside table. I had to pull the bed out and unplug the lamp. carpet old. Elevator hinky. We stay here because its closest to my sisters house. It fine but weird location. Right across from the mall but you'd be taking your life into your hands to try to walk there. Walk to the subway is LONG. They always tell us that breakfast is included and then charge us for the breakfast. Annoying. Breakfast is good tho.

Our room did not have working ac or refrigerator. Informed the front desk and nothing was done. Upon checkout I again informed the front desk and she stated since I booked through Orbitz there was nothing she could do about it.

Third time here because it is a convenient and high quality place to stay. Highly recommend.

Nice stay

The staff was very friendly, the room was very clean and cozy!

The staff were friendly and the room was clean and very welcoming!

Convenient location

Free parking is a plus.

Very nice rooms with comfortable beds. Restaurant had very good breakfast and dinner at reasonable rates.

I have stayed here before Covid and the rooms were very very good then, I see a little deterioration in the cleanliness in general now. Still worth the price I paid.

This hotel needs updating other than that the staff was great and the restaurant food was good. The room we had was very quiet.

Very clean and quiet place.

It was just one night. Ckean rooms. Friendly staff but we thought breakfast was included and 15.00 a meal was pricey.

Great location , the buffet don’t have a variety

Nice, clean hotel with friendly staff. Quiet rooms, aside from some noise from the nearby highway, but it wasn't so bad as to bother me and is probably unavoidable anyway.

Hotel needs to be updated but it was a good place for a quick stay. There were kids hanging out in the parking lot adjacent to the hotel. The mall is across the street but it's not close to any convenience stores

Amazing. Peaceful. Great getaway!!

Clean hotel; great location; easy parking.

Clean rooms, friendly staff

Done booking with Hilton

Standard hotel with standard amenities. I chose it only for convenience. Infrastructure is old and starting to deteriorate. They need to renew the whole building.

La salle de bain a besoin de renovation. La climatisation ne fonctionnait pas très bien. L'employé au bar etait vraiment bête lors de la prise de commande pour notre souper. L'employée au buffet le matin etait vraiment très sympathique