DoubleTree by Hilton Sterling - Dulles Airport

Excellent customer service

Breakfast not included despite paying $215 per night. Stained sheets, paper thin duvet

Exceptional

Slept well. It was quiet. food was good.

Room was very clean and silence

breakfast staff was very nice but no one cleaned my room which i was very upset about no one cleaned my rom

but no one cleaned my room which i was very upset about no one cleaned my rom

Beautiful hotel with room service and a buffet of the top floor. Always love the Double Tree

Front desk tech was very helpful- Great attitude. But the room was not clean, bathroom was dirty and moldy

The staff and service was excellent. I was a bit disappointed in the quality of the facility - it is older and probably needs a remodel but it was still clean and pretty well kept. I liked being close to shopping and restaurants, however not a great path to walk to them - no sidewalks, etc.

Exceptional

Outdated room, sheets were stained.

Staff was courteous and helpful. My stay was short, I have no complaints.

My stay was short, I have no complaints.

These are the reasons I rated the stay poor. The staff was excellent as was the food and drink. Please get the rooms squared away.

All okay ✅

I personally would not stay at this location again. Poor customer service and difficulty getting the room I booked upon checking in.

The staff were absolutely amazing The airport shuttle service

The staff were absolutely amazing The airport shuttle service

Exceptional

Staff where nice I hotel is old and not taken care off. I changed 3 rooms in my stay because the first one had a mold smell, the second one had a broken ac and was blowing cold air constantly.

Nothing like the ratings suggest, Restaurant was horrible. Service and food. Most staff didn’t communicate very well because they didn’t speak English. Never again

Clean room, friendly staff and this Double Tree had fresh cookies as well.

Nothing No parking. The hotel should have done a better job of snow removal. Customer service was suspect…no concern for the customers. No eye contact and greeting. Breakfast should have been included with the stay. Food was limited and too expensive. Will never stay at this hotel.

Nothing No parking. The hotel should have done a better job of snow removal. Customer service was suspect…no concern for the customers. No eye contact and greeting. Breakfast should have been included with the stay. Food was limited and too expensive. Will never stay at this hotel.

Everything was great

Very good

Exceptional

Superb

The bed was very very very comfortable, slept like a log. Comfortable ac temperature. House keeping was great. Front desk attendant when I arrived was gracious. Restaurant attendant very helpful with info of store near by.oh yeah shower pressure great! NO microwave in the room, how can I worm up my food? That’s a deal breaker. Got to have a microwave in the room. No vent in the bathroom? Wow. No soap in the dispenser. I brought my own just in case. With those exceptions the room was good.

Exceptional

The carpet was very worn and dirty, the woo furniture was scratched up, the hairdryer felt Sticky and overall needed updated to be a 4 star.

Very good

The room was clean and comfortable. Loved the thick towels. We were disappointed there was no safe. The hotel was in a good location and of course we loved the warm chocolate chip cookies.

The pool was very cloudy and the jets in the hot tub were not working but it was very warm. Overall good stay

Hot tub only got up to 90 degrees. Bathroom faucet was too short for the sink, so every time I put my hands under it, water would flood onto the countertop. Toilet paper is ultra cheap and has just about the same consistency as confetti. I recommend buying your own Tp when staying here, as I had to do. Outside of all that, it was a nice establishment. I would rate it as slightly substandard for a mid-range comfort hotel.

We was unable to contact the hotel for a pickup at the airport. So we had to take a taxi to the hotel.

The room was good. The staff was very friendly.

Good

Superb

Location close to airport

Location close to airport

Exceptional

Breakfast was typical, but nice choices. And food was hot. Coffee was good

Location It seemed a bit aged, I had to change rooms because the toilet didn’t flush at all, then the ice machine on my floor was broken, just needs some attention over all.

I absolutely loved my stay with this hotel. Clean- staff so friendly- loved the bar in evening to unwind and loved having shuttle to airport . Will definitely be back …

Let's just say 'don't take your shoes off' - carpet in room is gross. Really needs a refresh. Would likely not stay there again

Location Tv was broken, I let the staff know twice and no one ever came and looked at it. Coffee pot must of leaked because water went every where. I let staff know before I left about the tv issue and it was just I’m sorry I will tell my manager.

I was put in a room that smelled like pee. I called and kept call with the Staff doing anything about it. After five calls and 8 plus hours I was moved to a new room. That was after I made it clear that I will not be sleeping in the room. The new room had strong chemical smell that flared up my sinuses by the morning.

Nothing

Great location close to the airport We were only there for one night, but half of it was wasted by the most horrible shuttle driver. After calling for the shuttle I waited for nearly an hour, and then when they finally pick me up they ran off to the bathroom, tried to make excuses that were lies, and took their sweet time dropping me off. The good news is that when I got to the hotel the desk staff were on top of handling this and comped our breakfast. Sadly this still was not sufficient compensation.

From check-in to check-out, the level of service was consistently professional and friendly. It truly made a difference in our overall experience. Highly recommended for both business and leisure travelers.

In my room, I had difficulty with the door, which could have been because of the heat and humidity, causing it to swell and making it difficult to open. Also, the room had a funky smell. Lastly, I went down to breakfast, and many in the dining room thought it was free and then as we started eating a woman came around to say there was a charge. What are you supposed to do as you are already eating? There should have been someone right by the entrance to the buffet saying you will be charged $19.

The facility had great staff from the front desk to the bar. Would have liked to seen a clock in the workout center and cups for water. The door took seven tries before it opened and other quest had the same problem.The pool and sauna were refreshing. Unfortunately the business center had computers but were not working for 2 days. Left my computer at home. Would like to see in future non alcoholic beer.

Desk staff and Bartender were amazing.

The shuttle service to/from airport has to be requested in advance and does not operate after 10pm apparently. So I had to uber to the hotel.

Na

Staff was friendly and courteous. VERY disappointed in the condition of the pool and jacuzzi.

Hotel was clean, peaceful and close to restaurants, shopping, and entertainment. Our family enjoyed our stay.

This property is not my favorite. It’s beautiful on the outside, easy to park, good location if you’re going to be traveling around various parts of northern VA but there are issues. On Expedia it was advertised that this property had laundry facilities which we were counting on and we learned they have none for guests. The property also has an indoor pool which the kids were excited about and it was closed for maintenance the entire time we were there with seemingly no work being done on it, just closed. The restaurant was not great at the hotel and is really pricey. The room was a good size and seems to be sound proof which was a strong point and the gym is small but a great mix of everything to keep you fit while traveling.

Problems with restroom and room key.

we would like to appreciate all front desk team specially Mr. Osman who is cooperative and supportive person for all customers with professional manner none

Property is due for a refresh. Even the lamp shades on the sconces show fraying. All drawers in the dresser broken. On the surface it’s ok. Priced below market for a reason.

We did not get the room we booked. Air conditioning unit was loud, needed to be replaced.

Good property

personale alla reception particolarmente cortese ready to go for extra miles

The bathroom was outdated, and water ran through the shower door, wetting the floor. Hair from previous guests was also in the shower and bathroom. The Staff was not friendly. I was unaware that I could add breakfast to my room, so I was denied.

Great

Toilet would not flush when we arrived. Maintenance said they fixed the problem but did not. I had diagnosed the problem for them, (stuck float) and after a second attempt to fix the problem they managed to cause the supply line to the toilet to leak. Our stay was for 2 nights so we dealt with the hassle of adjusting the float after each flush. Side note: Language barrier between cleaning staff and guests.

Great place. Super clean. My only gripe is the poor water pressure in the shower and the bath towels sized for toddlers. Took me forever to get the shampoo out of my long, thick hair. Otherwise, great experience.

No

Had to pay for breakfast.

Quiet and clean and decorated beautifully for the holidays. An easy check in process and fresh cookies available upon arrival.

Exceptional

Everything was perfect!

Everything

Tissues in bathroom were not refreshed. Complementary water was not provided.. Room had a musty odor. inaccurate billing charged for room service that was not used or ordered for any reason. With zero management available to help me with the billing issue because management is not available in until 2 PM.

We stayed there before we had to fly out of Dulles and it says they provide a shuttle bus to the airport but if you have an early flight you can’t get on shuttle bus till 6:00am. So we had to Uber to the airport which cost about $30 and when we were ready to be picked up from the airport the shuttle bus never came so we had to Uber back to the hotel. And parking your car at the hotel was cheaper than parking at the airport. Rooms were clean!

Long term parking Available through third party

Clean

rooms were old/needd update. difficult time navigating the TV as we don't have direct TV. Breakfast was awful. very very disappointed as the price was over $200/night

The only issue we had was when we went to get breakfast the employee acted very rude while retrieving our name and room number. Then when we wasn’t on her list she said “ well your not on my list so it’s going to cost you $17.95 per person”.I showed her our booking itinerary. She then said” I have to check with the front desk”. All the while expressing an attitude as if we was doing something wrong. There was between 20-30 people present. She should have approached us in a different manner.

Good

Location was the reason. Old property and the management was running it like a ApartHotel. I had to go down to get the dental kit toooooo.

The Welcome by the concierge, the freshness of the room. Easily controlled shower The breskfast buffet

Convenient to airport. Great shuttle service. Very prompt. Clean but seemed understaffed. However, very prompt and respectful when present.

Exceptional

Check in was great. Dead bugs in toilet along with pink mold. Toilet broken but not discovered until into the night. Had to use lobby bathroom. Staff unwilling to assist due to 3rd party billing. Old run down rooms, used to be nice place. Asked for refund they said ask Hotels.com

Clean room. Comfy bed.

Excellent customer service

Very clean and quiet. Thank you

Good airport hotel, Breakfast is ok but can be improved with more healthy options

This facility does not offer a 24 hr airport shuttle as was indicated on hotels.com. Their shuttle service stops at 10 pm; which meant we had to incur an additional $25 taxi charge. In addition, the “free breakfast”, as was indicated in their service listings, is $18/person. Something that is not mentioned or posted prior to sitting down to eat.

Shower was not working

Great property. Staff was very helpful.

Good area

Location good

Hot tub needs to be fixed …if that was fixed would of be perfect -that cookies given at check in is a Must ❤️

INFESTED WITH BED BUGS.

the softest most comfortable bed and I can remember sleeping on.

Well maintained property, close to IAD. Clean room and sheets. Nice customer service.

A really nice hotel, no complaints

Not far from airport and close to shops for getting snacks or food to heat up in microwave. Mini fridge in room was helpful. Bed very comfortable with more than adequate AC. Would stay there again.

Nice

The room #204 smelled like a gym locker room during football season.

We had to wait 10 minutes to checkin because nobody was at counter to greet us. Dining was great and bartender was very helpful

The stay at Double Tree Hilton Sterling was good to great. Checking in was not trouble, Ozman (sp.) assisted us and was very informative. The size of the room was good, only problem was it had a rolled up wet towel in which I took down to the front and a new towel was brought up to the room. We had trouble with our room key which had to be replace three times just for an overnight stay. Overall, Ozman was really helpful in all our needs and made the stay great. Will definitely stay at Double Tree again.

Only Direct TV no movie choices Far from Dulles and shuttle was not operating early morning In fact few buses so vans were jammed with riders after a very long wait

Floors where dirty throughout the hotel even inside the elevators. Sheets where ill fitted so kept coming off thru out the night. Needs some updating in certain areas but for a quick over night doable.

Good beds, light, food and so on. The only things which I will recommend to improve: 1) ventilation in the bathroom (it might be an engineering mistake. Worth to check other DT hotels). Its just not draw the air from bathroom. Just do tests. 2) the restaurant does not have a wine list.

Staff could be a little more friendly.

I liked everything good breakfast

The fridge in the room didn’t work properly. The furniture needs to be up graded. And it was a hot couple of days and the air conditioning didn’t seem to be on or working.

Very friendly staff. I appreciated their warmth.

Very nice hotel. The staff was hardworking and kind.

I stayed at this hotel several times and I never seen the property in this condition. My room had no bags in the trash cans, The faucet in the shower was at least two inches off the wall. The pillow cases were dirty. I will find another hotel the next time I travel to Sterling.

It was a ok visit but the Ac system in the first room wasn’t working so other than that it was ok a few other things but overall it was ok.

Stayed 3 days no body cares to clean room .had to use old towels. Did not accept telephone at the front desk.

Great experience so far with warm cookies too!!

Solid double tree experience

Cable TV wasn’t working initially and handle in shower broke away from wall, after I slipped. But the front desk attendant tried to accommodate me as much as possible and I appreciate it.

Hotel looks old. Room smell bad. Bed mattress is too soft. Sheet and beddings are dampened. A lamp doesn't work. Hotel front desk is also rude and lied about the shuttle departure time so we missed the shuttle to the airport.

Close and convenient for travelers using Dulles International Airport. Staff at front desk very professional, welcoming, and helpful, as were those serving in the Bistro sports bar/restaurant. Front desk check-in speed would benefit from having additional staff.

The staff were very friendly, the food, and the restaurant was very good. I did, however, have ants in my luggage that I had stored in the closet and there were no bags in the trash cans when I needed to throw away food or something like that which also did not help with the ant Situation. It wasn’t a lot, but it was enough. Bathrooms were very clean. The gym was also very nice not huge but exactly what you needed for Jim at a hotel stay would definitely come back for the amount of Terminex vehicles in the parking lot I feel the ants could’ve been handled

Perfect location, not hard to find and the staff was amazing.

Hotel and Staff are great! Room was clean and comfortable. Breakfast was a bit high in price but was ok overall.

The facilities are very old; the rooms are outdated. This is way below the DoubleTree standard. I was just shocked.

Nice clean property. Very convenient.

I was assigned a room (at 10 pm) that was dirty and then reassigned a room that had no towels in the bathroom.

The rooms require refreshing. I had to change rooms because the remote control did not work. However, the furniture is dated with scratches and the bed skirts require replacing in all the rooms. The gentleman that checked me in was professional but had to change my room due to the initial room left a lot to be desired. Moreover, the room that I moved to didnt have any shower gel. I don't quite understand the standards for such a prominent hotel back in the day.

I would love the hotel more if it had all its doors intact and didn't have occasional floods (generally) or shield bugs in my room (my room specificallu)

I just liked it.

Close enough to shops but far enough for some piece and quiet.

Na

Wonderful hospitality I’ve never had before. Thank you so much for assistant manager Kevin!

My only negative comment is one of the elevators that i almost got stuck in and the night hotel representative that basically made me feel like I was stupid. Monday January 22, 2024 after 9pm. Got into elevator 1 and pushed my floor button...yes i also scanned my keycard...and it bounced and showed "Out of Service". Thankfully the door opened. I reported this to "him" and not only was he dissmissive but wouldnt answer my question about where i could find stairs to get to my floor.

Even when I asked for 2 days Condition of of a rundown motel

I highly recommend your cleaning crews should check appliances and plumbing while they are cleaning, so they can report issues.

The personnel were very cordial and welcoming, we felt very comfortable.

Plus now I’m terrified to bring back bed bugs home with us. We will have to get an exterminator to avoid contaminating our home.

Thank you!

It smelled like a nursing home. Had to run to the store to spray down everything with Lysol and Febreze. Towels/Wash cloths had stains on them. Found almonds on the floor from someone’s previous stay. Wallpaper was ripped right in the middle of the wall. I was not at all satisfied with my stay. Very uncomfortable

We had a wonderful time. We also enjoyed the Spiritual Awakening Expo.

All was done promptly

Hotel very good

I thought the check in staff was helpful and friendly and gave me good advice for a restaurant to eat lunch.

Close to my family

Room was badly ventilated. Disinfectant odor made it difficult to breathe. Staff were not helpful to resolve tge issue.

Hotel lobby smelled like onions and body odor

The only thing that was really bad was the water from the sink and shower. The sink sprayed in all different directions and the shower pressure was not good. Other than that the beds were great and the place was very clean.

A “$6” mixed drink at the bar cost $14. The breakfast that is free at Choice & Quality hotels cost $16. No ice machines were in service. There were no vending machines and the snack bar was very poorly stocked. 👎👎👎

Great customer service

This particular doubletree, needs updated. You can tell the owners, aren’t putting any money back into it. Just a few minor adjustments, and things should be up to normal doubletree standards.

I really did love this hotel, the location was great and the service is excellent 👌

Service in the restaurant was AWESOME!!! Food was delicious! Room very comfortable.

Ice machines was out on several floors

It served its purpose.