Extended Stay America Suites San Jose Sunnyvale

Was left without any communication from management when I was forced to change hotels due to an onsite issue. Booked hotel stay due to the proximity to Levi Stadium to watch World Cup. Booked months in advance and was informed of the need to change venues at 8pm upon check in. Sent emails and texts to management and have not had anyone reach out about the inconvenience. Would not recommend staying at this location. Poorly run hotel.

Bad

Perfect location

Friendly staff. Good condition.

Wouldn’t leave a bicycle in the parking lot let alone a multi million dollar rig

No kitchen Staff great Parking in located downstairs

The room were clean and plenty of parking.

The room were clean and plenty of parking.

Room was dirty and bad smell

Bad

Good

Very good

Exceptional

Bathtub not clean

The room perfect the staff was hella cool

I did enjoy my stay. Customer service was great and were very helpful. I would reccomend this place to any one for future reference. Only thing I did not like was that It smelled like smoke

Only thing I did not like was that It smelled like smoke

Exceptional

I didn't eat breakfast.

I didn't eat breakfast.

Awesome. Will come back

Staff was super awesome and very helpful, the rooms were very nice very clean, love the kitchenette. The whole place was quiet no noisey neighbors. Love the location too its off the beaten path. Definitely stay here again

It was clean, the front desk person was nice and helpful when I checked in. I called the front desk 15 times with no answer just to find out how to get on the wi-fi, I called the phone number on the phone but got a person not located there. I ended up figuring it out, but was 20 minutes late to a meeting. The toilet ran all night and prevented me from sleeping.

Location - close to Google campus and highway. Everything that is needed is there, including a fridge, kitchen annex, table to sit at and work. Clean and comfortable. Good value/money ratio. Rather noisy (fridge, ventilation and plumbing in the adjacent apartments; AC was OK). I had to use earplugs to sleep. No indoor space to sit with others. (There is an outdoor table and benches.)

The neighbor kept opening and closing the door

Very limited breakfast menu

Very good

Took about 10 minutes with running the bathtub before we were able to get hot water for a shower.

Unfortunately, this was the worst uncleanly place i have ever stayed. It appeared that the room had not really been cleaned. There was toenails on the floor. I made the mistake of looking behind the roll away beds and found cookies, grime, and bottles piled underneath. There was sand all in one of the beds for some reason. I had to go to target and buy new sheets to sleep on because i was worried about the cleanliness of the bed. The bathroom fan did not work so theres of course mold growing in the bathroom. The cherry on top was the second/ final night of staying there in the middle of the night it was raining, and there was a leaking hole in the ceiling so the floor was completely wet! Upon checking out i went to the desk to complain about the room and was greeted to a note saying they were away and would return. After 10 minutes of waiting for no one i left. I have never felt so uncomfortable staying somewhere and wish i had left the minute i walked in but others in the group did not want to hassle finding a new hotel. I will never return to an extended stay if this is what they offer. I really hope they make some changes here for others well being.

Staff was friendly and attended to our needs. Thank you!

Room and bathroom not clean

The room felt some kind uncomfortable likenit hasnt been cleaning properly. The shower around the bath on top was dirty look like mold around. Outside the parking lot trash cans over fill of trash.

Good for the price

Service was good not great. Ask for a mattress for a pull out sofa bed but was not provided one. Was given a small refund for the inconvenience.

It doesn’t come with shampoo or conditioner, and the kitchen doesn’t come with any plates or utensils. But has a stove, a fridge and microwave.

Nothing There were ants everywhere in my room and it smelled so bad

There were ants everywhere in my room and it smelled so bad

Not real breakfast ? no groceries stores near

Military veterans accommodation by Jennifer Not real breakfast

Not real breakfast ? no stores near by groceries

There was garbage EVERYWHERE. Each trash can was also beyond over flowing. The “free breakfast” is not a free breakfast, they have muffins in the main office on a small tiny shelf, that’s it. Very disappointing. The left dishes all over the floors. The room looked clean but had a terrible smell to it. Wish I could upload all the photos showing how dirty this place is.

room was “given away” to someone else at 1am and someone tried to break in the room as they had a freakin key to our room

I was so disgusted

Contrary to Extended Stay marketing, kitchen pictured is NOT "stocked".Go to Residence inn for this, as will I.No coffee pot, kitchen tools, etc without a request/visit to the office.There were roaches/ants.CJ moved me to another that NOW has ants.

No help from front desk. Old rooms but the place was quite and safe. Need to address issue with wifi seriously and active staff for quick action.

Room and bathroom dirty

The staff were helpful and friendly. Parking was easy and room had ample towels. I would definitely return to this hotel.

Room need to be a little updated & maintenance there was a clogged bathroom sink, holes in walls, few other things. Otherwise rest of the room & outside area was clean.

Good

Terrible customer service very rude, room was dirty had ants inside microwave, key didn't work got locked out for 20mins just a horrible experience

The air vents were dirty. The water made a lot of noise as if it was going to blow up. The remote control was not working. The carpet was stained. The rooms look like they need a touch up on the paint and utilities. Not a good place to stay. I’ve stayed in better Extended Stay than this one. Very disappointed.

Despite being mentioned in the description "a fully equipped kitchen", there was absolutely nothing. You have to go and collect and the dishes are given in an open tray (pathetic). 2/5 at best

Location, quiet A little run down. There was a smell in the bathroom. Staff took a long time to respond to a request.

Clean Room

the room was in alright condition. the bathroom faucet was loose and there was a slight smell of chemical cleaning products.

Room and bathe tub was dirty and there were small flies. So please clean and disinfect room before guest check in! Thank you

Toilet did not flush properly and sofa bed was filthy. The cleanliness in the restroom was not to par. It be nice you offered shower gel and clothes hangers.

Filthy and dirty a lot of insects and electric wires exposed may lead to fire stay away please

Easy to access from light rail. Nice to have a kitchen but the hotel should provide utensils and cookware in every room, not just have a few available from the front desk.

The free breakfast was more like a snack than a breakfast. Sad !! There was trash piled up all over the premises. And I don’t know what is happening in one of the room, but there was so many flies everywhere by the window it was gross and alarming….!!

Very loud, very dirty, sink didn’t drain, and keycards stopped working constantly

Room was dirty

Location Nothing

Stayed the night to watch a 49er game. It was fine.

It was quiet. Great coffee!

The room had food on the ground and ants in the refrigerator. It got all over our food and there was no place to go get food around there. Hot water was supposed to be in one of the just they put coffee in it I told them and the hot water came out brown still. It was aweful

you guys are wanting a room with an oven and dish washer, it aint this place. Our fridge never got cold enough to chill anything. Our AC looked like it had old blood on it. The lack of attention when cleaning is the number one reason we will never return to this place. I spilled water on the floor and when I wiped it up, my napkin was covered in dirt. SAVE YOUR MONEY & GO STAY SOME WHERE ELSE!

Small room. Factually "functional" with a bed, bathroom, tv and mini kitchenette. But very small spaces for one and too cramped when both of us were there, so it made it all less usable. Plus, Tv had limited channels or options. Location is pretty but limited roads to access.

The photo on the room were very appealing but the actual room didn’t match what was show online. The view was awful, and the breakfast turned out to be just a simple continental option instead of a full breakfast as advertised.

Friendly courteous

Staff were friendly, room was fine. Great for the price.

there were roaches and ants in the rooms - staff didn't seem to want to help eliminate and clean properly - DON'T STAY AT THIS PROPERTY!!!!!!

Quiet

They only clean the rooms once a week. I asked the front desk for dishes 3 days in row and they never brought them. I definitely wouldn’t stay there again. Lots of much better hotels in the area for the same price.

Bath tub will not bold water, take a flat drain plug or get one at hardware store. The drain lock has been removed. Internet will not work on non browser devices. Air gap under door. There is no do not disturb on any door. Housekeeping could not speak English. Bkfst Gnola bars

Clean room

Friendly staff. Stayed here to go to the 49ers game. It was perfect

Under bed was filthy. Struggled to check out at 5am even though paid in full

Shower head was way too high and splattered waiter every where. Had to shower holding the shower head in our hands during the entire shower. Doors and remotes were sticky. There was hair in the refrigerator. Entry way into rooms were filthy! Plants in front of rooms were completely dead. We will not be staying here again and would not recommend this place for anyone to stay in.

In room # 111 when I checked in we got there and we were getting ready to head out and stated smelling a bad odor like Mildew and Old smoke trapped. We left the hotel and came back around 2am and the smell was so bad I had to step out multiple times making my head and stomach hurt I told the after hour guy and he went to check the smell too and I was trying to move rooms and he said sorry system is down and he just brought me Fabreeze. I told the person in the front in the morning and returned the fabreeze and all she said she will let the manager know. I was trying to pack my car as quick as possible because I couldn’t handle that smell it was making feel sick.

Microwave Sink water not going down. No coffee maker

They gave us a dirty room it smelled so bad ! There were dirty used Qtips on the counter. Dirty towels on the floor, the bed was a mess of course because it was used. Then I called the front desk and all they said was sorry wrong room and gave us a new room. When entering the new room there were ants in the bath tub and on the ceiling it looked like they tried spraying the ants and just left them there. The tub looked disgusting. Everything about this stay was so Un sanitized !!!! Will never be staying there again

You get what they say online

Smoked in room. AC compress was failing with high pitched sounds on decompression. Gross

I don't think I liked anything about this place. The air conditioner didn't work, the room was humid and musty, everything in the room looked like the cheapest piece of furniture available. The bed was like one step above. A couch pull out bed at your college buddy's house. Just about everything. The lobby was a dump, the room was a dump, the furniture was worn and beaten. The bed was extremely uncomfortable and cheap. The blankets on the bed had holes in them. This place was absolute disaster.

Unclean and dirty was unable to stays checked out immediately after checking in. Everything !

Yes, room smells like human urine, outside of the room smells like human urine, pressure water is very low, hairs in the tub and toilet sink (DISGUSTING), rusty stove, no utensils or plates called the front desk to request one and out of it, and dusty AC

Nice clean and quiet

Dirty room and rude staff

First and last time I stayed at an extended stay

Just the small of the room and the cabinet are broken.

It was my second time staying at this place. Price was reasonable.

Towels because I had to mop the floor. These photos below just a highlight of the disgusting room. First room had blood on couch and dirty sheets.

Rooms were not ready at check-in. Half the lights in the room did not work.

The stairs were dirty, the paint needed to be done, it says kitchen utensils need to be ordered, which I received only after several visits to the reception!

I arrived for a weekend event and was very disappointed with the room. The room just felt very uncleanly and not welcoming. The carpets were stained and dirty, hair in the bed and restroom around the sink and in the bath tub and not the best customer service from the front desk. All-in-all, if you’re in a pinch and need somewhere to crash it wouldn’t be the worst options but I definitely couldn’t see myself staying there again unfortunately.

The stay was quick and fast check in, the ladies in the front desk very nice and helpful. When we got to the room in the restroom, there was hair all over the shower. There was a bandaid stuck on the shower wall, we also found a flossing pick on the floor by the beds. It was just poorly cleaned the room. I gave 3 stars because the its was smooth and staff was friendly but the room was very disappointing.

Arrived at property at night but No staff showing at front desk after calling emergency phone at front door or phone number left on Expedia. And Expedia doesn’t give option to start a refund.

The room was clean. Remotes for the TV and AC were easy to find. It was well lit, The lobby was easy to find, and booking, plus check in was simple and fast. The TV remote did not work properly. The refrigerator was not cold enough, and the ice cream we brought actually melted over time. The front desk clerk could have showed us exactly where my room was, because I ended up walking around the entire hotel to get to my room 152 after reparking my car. Lastly, the room seemed to need a renovation. The cabinets were old, the stove looked worn out, and even the room and standing TV looked retro.

it was in the middle of nowhere

I got there before check in and was told to go back. That’s fine. I knew it was a slim chance to check in. When I came back to check in, I had to wait such a long time. They definitely were not prepared for the amount of stays. Several guests had to wait due to no rooms available. I finally get my room. While I’m u loading there were a group of guys fighting (literally) in the parking lot. From the looks of it, they have long term guests that stay here. My key stopped working. Waited over an hour to get the fixed. Our restroom was leaking water from somewhere. Floor was all wet. The floor in the room was definitely not cleaned. Very unfortunate stay for my friends and I.

Front desk was not prepared for volume of guest at check in. Spent an hour in line at check in just to be told our room wasn’t ready after our long day of travel.

In the end, if you want a suite-like room with a kitchen that feels home-ish for the night, this is not the place for you. I would compare this place to be more like a Motel 6, but those are almost better, at least you have a coffee machine option in your room before arrival and half the price if not more than that!. Sorry to be rude I am just VERY disappointed with what I paid for the room it was definitely NOT a suite. -Mercedes

Very dumpy place, especially for the price. The whole place has a very bad odor. Room was dirty and dingy and poorly maintained. Very, very slow check in process, waited a very long time. The employee checking in guests at counter was left with no help, clearly overwhelmed and stuck with a very long line full of irritated people. Each check in took a long time. Other employees came up to counter but did not assist. Mattress was very old and saggy especially on one side.

Check in took over an hour in line. Rooms were dirty .

The property was within a few miles of main attractions which was very convenient and we liked that. I didn’t like multiple things about this property. We’ve stayed at the extended stay close by and always have a great experience so we assumed this one would be fine also. When we got there for our 3pm check in we kept getting told the room would be ready in 15-20 minutes which it wasn’t any of the times we came back trying to get a key card for our room. Finally they gave us one to just go into while it was being cleaned. We didn’t need to use it right then since the cleaner was still finishing up when we were let in an hour and a half past check in time. We were late to a concert we spent a lot of money to be able to go to due to the poor timing and organization on their part and it got the trip off on a bad foot. Then when we returned after midnight to shower eat and go to bed our key card didn’t work and the office hours were over. We called the front desk as we knocked on housecleaning to take us over to front desk and let them know and they made us a new key that worked that night but said that we could speak to the manager in the morning about the issues. We didn’t shower or anything basically just slept and left because of how dirty it was. Not just a rush clean job dirty but we dropped something under the bed and it looked like it hadn’t been swept in months there was black around the outside of the shower and specs and what looked like black strands of hair on the sheets. If it wasn’t already so late and such a fiasco we would have tried finding another place to stay. The manager wasn’t there at check out so we did show pictures to the girl working the front desk and she wrote down our issues and said she would relay them to management tomorrow but overall this is the worst experience I’ve had at any hotel.

Smelled so bad and sheets had stains. Just dirty

Very clean and quiet

some guests living next door banged the shared wall during wired time and kate nighs.I believe adults can guess what they were doing. It's annoying and interrupted my sleep

Within an hour of checking in we saw a roach and a bunch of gnats. The room also had a weird odor. When I got into my bed for the night there was a dried booger. The sink had pubic hair in it when we first stepped into it too. We booked two nights and decided to leave the serving night instead of checking out in the morning due to how repulsed we were.

Yes

Location was convenient. Dirty room. The carpet was sticky. Not all lights worked. The fridge was not working.

Everything was good

Smelled of a combination of skunk and mildew. Sheets had old stains.

Nice play for stay

The property was alright, nothing extraordinary. A decent stay for short term trips. Free breakfast and coffee is always good.

It was a one night stay. I stayed because I went to a concert at the Levi. It was a nice place. Had no issues.

Thank you

Needs remodeling and no shampoo or conditioner

It was a great property. The only complaint we have is the constant in and out of the office door next to our room. We kept hearing slams throughout the night.

The property was clean and quiet. Wished there were other ways to get to the light rail station.

Excellent service, friendly staff, and a short drive to Levi’s Stadium. Best option for a budget hotel.

Unfortunately this hotel did not have our reservation. For some reason Hotels.com and Extended Stay had a system error which caused us to not have a reservation even though Hotels.com did confirm in April and 3 days prior to us staying in June. Extended Stay did work with us to get a room and didn't charge us more to set up a new reservation. The room was average at best and only had two double beds. Since it is an Extended Stay you have to ask for shampoo, soap, etc. This will not be my first choice in the future for a one or two night stay.

Avoid if you can!! We had a studio with a kitchen (room 213): the kitchen and the kitchenware (that you have to get yourself at the reception) were dirty! Hopefully the bed linen and towels, the floor and bathroom were clean. You can hear the freeway all night and the neighbors... You don't feel safe with the neighbors (drugs...). And the receptionist was too chatty and not very helpful!

It wasn't bad experience. People working there are friendly and helpful.

Great service

I travel a lot for work. My main office for work is in Sunnyvale and I work long hours and have an atypical schedule so I stay at this Extended Stay often for over a year now. Never really had an issue accept the front desk girl seemed to knowingly give me a room where the bathroom light wasn’t working. I went back to this same front desk girl and told her the issue and she basically said oh they didn’t fix it yet? And that was the end of that convo. Didn’t care to maybe offer me a new room? It was dark when I showered and I couldn’t see…could have slipped and fell etc…I even kept the light on from the kitchen and left the bathroom door open to get some light…but it was still dark when I showered. Not sure what her deal is but I stay at Aloft now after that terrible customer service experience.

Was quiet and comfortable. Friendly staff.

Never any issues when I stay here for work.

Nice stay and quiet area

So far it was a pleasant experienced

No water

The outside of the property could use some TLC.

The house keepers live there with our the manager knowing and on top of that they spy on you

Very basic hotel. Convenient parking around the building.

Amenities in the room.

There were Ants all over the room. Coming into the room from several different places.

It's a nice hotel at a low price.

Great staff

Always clean and quiet.

The rooms were clean, the area was quiet, and the staff was helpful.

Although we had issues with dirty sheets and ants. The staff was wonderful they immediately changed our room and refunded our stay when I checked out early.

No problems.

It is a place to sleep. Nothing fancy.

Enjoyed the kitchen and the privacy

Received notice they will conduct inspections, luckily again I wasn't there since I checked out. The room is below adequate for a business stay, they are beat up and I saw ants and roaches at night. I would only consider it for quick stays since room service is non existent, they lacked dishes, sponges and dish soap/soap/shampoo needs to be asked at the lobby. The service at the lobby is friendly and accommodating with what they have

Roaches and hookers at this hotel. That's what I get for picking cheap.

At this point, there are no dishes, pots & pans, or utensils in the room. You must request that at the front desk. The water does not get very hot and there is a low-flow shower head installed. The heat is NOT controlled by the thermostat on the wall. The door needs a flap to block light and prevent cold air from coming in under the door. You can also hear the ding of the liight rail constantly.

Don’t let them lie to you and call that a Free Breakfast. Coffee and a granola bar isn’t breakfast for me.

We drove 5 hours to take our daughter and nephew to a football game. We booked here because we were told breakfast was included. “Breakfast” was coffee, oatmeal, and your choice of a muffin or granola bar. The room was very humid and moist. There is no shampoo/conditioner, pots/pans. You have to go to the office to request these things. There’s are questionable individuals hanging around the hotel at night. We had to keep getting our keys fixed because “they get demagnetized if you put them near other cards.” There are no restaurants or real stores around if you need anything. Definitely won’t be back.

Great

Ok

close proximity to Levi's Stadium

Good customer service, safe place to stay

The studio rooms are great, wasn’t expecting such layout.

Everything was good other than the shower. The shower barely had pressure. Other then that, this Hotel was ok.

Great service

Distance from a lot of places you might patronize

Bathroom was not clean, water pressure was so bad in the shower. No bathroom amenities like shampoo, body wash or lotion.

Good

Room is in a pretty poor condition, and there are ants in the room.

The property wasn't clean and I was checkout early due to unclean of the place

Great easy booking n knew the front desk clerk from many bookings. Other made comfortable to know I will get a great room

We stayed for 8 nights and they only offered to clean rhe room on the last day which did not make sense. A midweek cleaning would have been a better option. There were some bugs in the room. Dog excrement on the grounds and many cigarette buds. These things were not taking care of.

I am looking forward to staying at this extended stay again and again. One of my favorites. Thank you to all the staff their for their hard work that shows.

Nice and quiet I’m outside was clean

It was average. Room needed painting, TV remote needed batteries and the back cover missing.

Stayed for one night the room was clean

It was very nice!!!

Nothing much to write about. Pretty much standard stuff. A bit dated.

Rooms are very nice and clean. WiFi is great. Check in agent was top notch.

Great place cool little bachelor type rooms pretty much fully furnished

It’s quite pricy

Very nice place. Simple, good value for money. Highly recommended.

The Staff was helpful

Good location and a lot of promise for this property. Aged technology made it hard to have a great exoerience. I would stay again as the front desk staff were very helpful.

Solid

cleanliness of the property needs to get better. there were bugs

Cockoach in the bedroom/bathroom

Old property, breakfast was laughable. Staff was nice but it's definitely a difficult place so only use it if you need the price point.

I liked the convenience of getting to public transportation thus around town

Safe quiet needs updating

The kitchen was very drawn out and there was no kitchenware in the room, so you need to ask for it one by one. Also no blinders or see through curtains so I need to keep the curtains closed.

Pass