DoubleTree by Hilton Virginia Beach

When we arrived check in was great we left to go get dinner around 1030 and when we came back we had to circle the parking lot for 30 minutes after paying to be able to park there and called and had someone come out to help us find somewhere to park and they were having us parallel park where you would typically get towed. Wound up parking in a walk way. By this point our food had gotten cold and the room had no microwave.

The only two concerns I would mention is: 1. the noise from the air conditioning. It worked well. However, when the air turned on, the sound it made sounded like ice in a blender. 2. Parking at the hotel should’ve been complimentary for at least one vehicle per room.

The only detailed memory was the shower water was not hot. It wasn’t cold to where we could not shower, but just warm enough to keep clean.

Had no complaints. Room was clean and staff was nice.

Great housekeeping, great food in restaurant very accommodating hotel i plan on staying there every time I visit family or the area

Check in was easy, Shay at front desk very friendly and helpful. Room was clean, spacious and comfortable.

A very unfortunate experience!!! Dr. Eric L. Hinton

The hotel was what to be expected for a 3 star. You could tell that the stuff running the bar and kitchen were heavily understaffed but they did the best they could and I appreciate the service. While the breakfast buffet was pretty standard the pasta dish and drink I had for dinner were excellent.

Nothing Everything. No breakfast, had to pay for parking, pool was dirty, shower was small and water pressure was so bad . Hallways smelled , not a very clean hotel at all. No free coffee . I would never stay here again or recommend this hotel

It wasn’t worth the money The whole experience

Front desk staff and shuttle driver Ginger were the absolute best Bar staff not so friendly

My stay there was great

Staff was nice and accommodating in every area of the hotel. They provided free shuttles to the ocean front and the staff were professional and courteous The pickup and drop off spot by the ocean was ideal to get to the boardwalk and the beach. The guests were friendly and the rooms were clean and their location was perfect. No complaints

The staff were amazing. Rooms were very comfortable. There was no microwave in the room

Very new and clean hotel. In a busy area, but quiet.

Nice hotel, clean , close to many things

Excellent property!

Only thing missing is a microwave and/or refrigerator in the room.

Everything was great at the hotel

The staff is excellent very helpful and professional the hotel it self the rooms where very clean the problem was a private events that they have in the hotel for 3 consecutive nights , the event the hotel can’t control how many people go to this event we paid for parking over $30 dollars and we didn’t have parking cuz it was so full the the people have to park on spot that they aren’t marked as parking people drinking and very loud and stared you down it make it an uncomfortable experience while you can get to your room cuz they have 3 elevators but only 2 work on a full capacity hotel you had to wait a long time just to get to your room , oh and it doesn’t include breakfast on you’re stay and the rooms are on the smaller size

e To Stay when we visit Our Son 😎

The hotel is not an updated place. The desk services is not good not really friendly. Please update the shower water heat.

Came for a wrestling tournament and given how many youths were present the hotel was kept clean and amenities were great. Location can’t be beat especially if you need to go to the convention center.

The hotel was PACKED and that is a good thing but it was near impossible to catch an elevator. There was an evening event happening at the hotel every night. With elementary to high school athletes in the building and the overwhelming smell of pot - it was not a good situation for our family. We really liked the convenince of this hotel - it's clean and well maintained - for the event we are attending but we will be rethinking our stay next year.

Location to our sporting event was convenient Everything was good up until we found a cockroach in the hallway and then started reevaluating our choices. For the price, we would expect better. There were definitely less expensive options in the area that we overlooked because we have stayed here multiple times. The very large group that we travel with may reconsider other options next time

Disappointing

Location to our sporting event was convenient Everything was good up until we found a cockroach in the hallway and then started reevaluating our choices. For the price, we would expect better. There were definitely less expensive options in the area that we overlooked because we have stayed here multiple times. The very large group that we travel with may reconsider other options next time

location 18 dollars for breakfast which is free everywhere else. Lack of coffee. Elevators need servicing

location 18 dollars for breakfast which is free everywhere else. Lack of coffee. Elevators need servicing

Clean room!

The room had poor lighting. Shower water took ten minutes to get warm.

Having to pay to park

Having to pay to park

Very good

Yes

Exceptional

Very good

No shampoo in the shampoo bottle in our shower.

Poor

Good

The pool was unavailable till the last day but nitetime

The pool was unavailable till the last day but nitetime

Convenient to get to the convention center. Upon arrival, we were told the pool was closed, no notice of this before hand. It was reopened Saturday and the water was disgusting. It was green and cloudy. The bathroom door in our room was broken and my child got stuck in the bathroom. There was a huge water leak all three days that we have been here in the hallway outside of our room. The floor was so wet our feet were getting wet through our shoes. The hallway smelt terrible!!!! Also, the lady Brittany who works at the front desk in the evening is not very pleasant and quite snippy. Dayshift staff was great, very kind and helpful.

Convenient to get to the convention center. Upon arrival, we were told the pool was closed, no notice of this before hand. It was reopened Saturday and the water was disgusting. It was green and cloudy. The bathroom door in our room was broken and my child got stuck in the bathroom. There was a huge water leak all three days that we have been here in the hallway outside of our room. The floor was so wet our feet were getting wet through our shoes. The hallway smelt terrible!!!! Also, the lady Brittany who works at the front desk in the evening is not very pleasant and quite snippy. Dayshift staff was great, very kind and helpful.

Staff friendly and responsive. The fact that I had to pay $10 a night for parking was the initial disappointment. Our first room was next to a room with a barking dog and head wallpaper peeling in the bathroom. Our second room, we had to let the water run in the shower for 15 minutes every time we wanted to take a shower so that the water would get hot. After being out all day, we came back to our room at 6 PM and found the door open. The room had been cleaned, but they never closed the door. The carpet in the hallway on our floor was dirty and had not been vacuumed.

Nothing The parking is a joke, no free coffee, bathrooms are super small . The hotel in general needs a lot of work. Location isn’t the best. The pool wasn’t open when we arrived. Then when they did open it , it was freezing and it was not well maintained

Nothing The parking is a joke, no free coffee, bathrooms are super small . The hotel in general needs a lot of work. Location isn’t the best. The pool wasn’t open when we arrived. Then when they did open it , it was freezing and it was not well maintained

Staff friendly and responsive. The fact that I had to pay $10 a night for parking was the initial disappointment. Our first room was next to a room with a barking dog and head wallpaper peeling in the bathroom. Our second room, we had to let the water run in the shower for 15 minutes every time we wanted to take a shower so that the water would get hot. After being out all day, we came back to our room at 6 PM and found the door open. The room had been cleaned, but they never closed the door. The carpet in the hallway on our floor was dirty and had not been vacuumed.

Location and cleanliness

Overall, I can't complain about the place. I stayed there for my daughter's tournament, and I loved the convenience of not having to move my car or struggle to find parking at the tournament venue. I was displeased that, upon arriving to check in—despite having already paid for my stay in advance—when I had to pay the front desk fee for parking my car, the person assisting me asked to see my debit card to inspect it. I don't know if they thought it was stolen or something of the sort, because they didn't ask the people ahead of me to show their cards for inspection. On my second night there, I had to go report some young girls whom their parents had left alone in their room; they were knocking on the doors of everyone staying on that floor, and it was around one in the morning.

Overall, I can't complain about the place. I stayed there for my daughter's tournament, and I loved the convenience of not having to move my car or struggle to find parking at the tournament venue. I was displeased that, upon arriving to check in—despite having already paid for my stay in advance—when I had to pay the front desk fee for parking my car, the person assisting me asked to see my debit card to inspect it. I don't know if they thought it was stolen or something of the sort, because they didn't ask the people ahead of me to show their cards for inspection. On my second night there, I had to go report some young girls whom their parents had left alone in their room; they were knocking on the doors of everyone staying on that floor, and it was around one in the morning.

Parking could be difficult to find as there were so many people. I

The staff was friendly and the hotel was very clean! Parking could be difficult to find as there were so many people. I

Clean, convenient if you have an event at the convention center, easy parking and nice staff. The also have a restaurant/bar but I didn’t try Con: My bed felt like I was sinking and my first day the shower water wasn’t hot, more toward luke water.

Breakfast needs improvement and variety

Superb

Pool was under maintenance. Also asked for a senior citizen discount and was told we were not eligible.

Superb

We didn’t eat breakfast there

Room was clean and comfortable

We were in town for one night. The staff was wonderful, the accommodations were good. There was no water pressure for the shower. It may have been a City problem that morning or a problem with that particular room, but we were lucky to get the shampoo out of our hair. Otherwise, it was a good place to stay.

The furnace was too loud. The receptionist was unwelcoming. Only 1 toilet paper for 2 nights and 3 days for 4 guests.

The location to the Convention Center was perfect. Within walking distance! The pool was “under construction “ and at no time was this expressed on the Booking.com site nor the Double Tree site. The main reason we chose this hotel was for the indoor pool use. In addition to no pool access, we had to pay $13 for breakfast buffet for a 3 year old. Absolutely absurd.

The location to the Convention Center was perfect. Within walking distance! The pool was “under construction “ and at no time was this expressed on the Booking.com site nor the Double Tree site. The main reason we chose this hotel was for the indoor pool use. In addition to no pool access, we had to pay $13 for breakfast buffet for a 3 year old. Absolutely absurd.

My room smelled like a wet dog, my bathroom door was broke, the pool was closed for "renovations" Refrigerator didn't keep anything cold! Empty roll of toilet paper sitting on the bathroom counter!Just a bad experience overall other then the staff! Oh yeah and the elevator stopped working when I got on it!

Very good

Exceptional

Good

The room was clean and the staff was great.

N/a

Pool was closed- don’t advertise a pool if it’s going to be closed for “refurbishments.”

Front desk were pretty helpful

Clean rooms

The restaurant in the lobby was good

Unfortunately Doubletree charges for coffee in the lobby when most hotels of this level offer it at no cost. Also they charge for parking

It was a beautiful property. Well maintained and very clean. The bed was amazing. And its location was perfect. I went to go downstairs to the bar and it was closed but online it said it was open.

It was a beautiful property. Well maintained and very clean. The bed was amazing. And its location was perfect. I went to go downstairs to the bar and it was closed but online it said it was open.

Our room smell and the tub was nasty and dirty. Pillow was used and abuse let not forget the bad dust my grandson Was sneezing real bad the bed was uncomfortable. We had to get some to disinfect. Room mell like MOLD. Couldn’t even sleep hard mattress.

Convenience; signage on the backside as to the front entrance would be appreciated.

Our room had some issues. Our showerhead wasn't working the whole stay. The first night they replaced our showerhead. Then yhe next day the shower was cold water and a sprinkle coming out of the replaced showerhead. This trip was not at all what I expected. Very disappointed with this stay!

Staff very helpful would stay again!

The room was clean but the vent kept making noises. My daughter didn't feel like moving wso we just stayed there.

The women at the front desk the second we got there were beyond nasty. I don't care if someone else has caused you to be in a bad mood, you should never take it out on innocent people. And they proceeded to stay that way throughout the duration of our stay. The next time we travel to Virginia for a cheer competition, we will definitely stay somewhere else.

Location is good. The room was fair. There was what looked like mold on one lamp shade. I had to ask for new pillows because of stains on them and they looked dingy. Things in the room that were made of metal appeared to have rust on them.

Room was clean and staff were helpful.

The pool was closed and they said it stayed this online, I paid 23 person for best that was supposed to be free

I started in 609, the shower took 15min to heat up and then black unknown substance start to bubble out of the drain, which then started to fill the shower basin, I had soap and shampoo all in my hair, I had to stop my shower short and had soap all over me. I reported to staff they offered new room, but it was late I was tired, so I stayed. The staff came to fix, but couldn't fix issue and wanted me to move. So had to move, went to 605. To which was fine until heat kicked on, the unit was loud and sounded as if something was grinding inside of it. Report at check out. Worst stay. Breakfast was good staff was very nice, but wont stay at this location again.

Clean room, exceptional service, very convenient location

Room decor was older, not enough rooms with 2 beds, fitness bathroom was dirty everyday, refused late checkout but said they’d rent the room to me another night so vacancy was there, gym had little equipment and dumbbells only went to 50# and there were no sanitary wipes the 4 days I was there so things had to be dirty. IMO, this place is living off proximity to the sports complex and doesn’t care about upkeep. Will just stay elsewhere next year.

Clean room and nice housekeeping

There is ample parking at this site and we were very disappointed to find that we were charged for parking right there in the hotel lot. Parking in this lot was free the last time we stayed at Doubletree Virginia Beach. The parking registration process was awkward and time consuming.

I was put on a floor with bus loads of teenagers who ran up and down the hallway most the night. I would have very much appreciated being put on another floor.

Close to venue we played volleyball There was no hot water in our room... staff was made aware and nothing was done. Very disappointed I was not moved or reimbursed in some way . The manger of the hotel will not even call me back

Good wings. Comfortable room. Great location. Expensive for the time of year.

Everything was great at this location but I really wish they had microwaves in the rooms!

Staff was very friendly, hard working, and kind—although very short staffed. Room was not cleaned each day. Food was not very good in restaurant.

Great place, not far from beach and loved the warm cookies when you check in.

Heat control did not worked, the rooms was grossly hot all night. Turned the AC down to 57 the lowest and the room stayed 73-74. During the morning with the sun, it was so hot we had to check out, we couldn’t even rat in the room.

Great location, right by the convention center. Shower didn't get hot, had to pay $10 to park, and breakfast wasn't included.

shower dirty bed was hard pillows were worn out hvac was loud

Very friendly staff. The room was clean. It’s a beautiful and nice place to stay.

Clean room

But there wasn’t any fresh cookies I guess I always stop by at the wrong time and I didn’t eat there

Room service was awesome, front desk was superb.

Room was clean. Liked the ability to log in to tv apps from tv for easy use of downloaded

But I took a cold shower because hot water didn't come out.

Closest hotel to the Amtrak bus stop connection, about two blocks away. Rented a car to get around Virginia Beach and Norfolk. Stayed in mid January when not much was happening and freezing. Hotel itself met my basic needs, clean, staff were friendly and helpful.

The location was pretty nice. When I was booking online I didn’t expect it to look as nice as it did when I walked it. It’s a cozy and quiet hotel. I would definitely go back.

I stayed for a total of 5 hours

Breakfast buffet was skimpy and scarce for 18$ a person, room ac was broke on 64, bathroom door wasn’t on hinges

The staff were friendly, helpful and professional. This property is old and needs renovation. The ice machine on the 10th floor didn’t work. The restaurant prices are too high and the service is very slow.

Room was clean but the mattress was too soft my body kept sinking in. Could barely stay asleep and woke up with bad back pain both mornings. Never experienced this at any hotel from this chain so I didnt expect it.

Room was clean and very updated. The cookies at check in are a plus!

We love this Double Tree Hotel. The staff is always nice & the parking & check-in are always easy. The onsite restaurant having live music, good food & drinks is an added bonus!

Really nice stay. Ivy at the front desk was so friendly and check-in was easy and quick. The other young woman at the desk was equally friendly and she worked back to back Christmas Eve and Christmas Day. Great parking and the room was very comfortable and clean.

Great customer service! Great job front desk!!

N/A

Clean rooms, Awesome staff, great food and really good drinks

My only complaint is that there was no hot water in the shower. When I notified the hotel, they immediately sent someone to fix it, however, that still didn’t work. We had to take cold showers. That’s my only complaint. Other than that, the staff is friendly, the hotel restaurant has great food options, and the room was clean.

Good

Courteous staff, great walkable location to the Convention Center or the Sports Center. Very Well maintained facility.

Cleans rooms. Friendly staff. Didn't like the pay to park.

Wasn’t a fan of the paying to park and paying for Wi-Fi.

Me gustó mucho y bien cómoda para lo que quería las habitaciones grande y limpias lo recomiendo

We enjoyed our stay and the staff were very friendly

Clean and friendly staff

Staff is great! Love the fresh, warm cookies given at check in. That’s a great touch! My spouse left his toothbrush at home. They had some at the front desk no charge- big save there. Downside- either we had really old pillows in our room or their pillows have no cushion to them. I slept with two pillows and my head went straight to the bottom of the pillow- no support. Made for a rough night of sleep. Bring your own pillows if need be. Overall, wonderful stay though. Thank you!

Good hotel for a quick stay.

Clean room. Friendly staff. Good proximity to everything we wanted to do

Hotel was in good condition. Shower was a little dirty. However the internet was down for my entire time and restaurant didn’t answer phone for room deliveries but the place was nice.

clean room,good staff

The staff was accommodating and the rooms were clean.

TV did not turn on. Got it fixed but then would not turn off except by using sleep feature, took 30 min to turn off. Next morning would not turn on again.

We encountered some problems, but the staff was responsive. We didn't have hot water, and we were moved quickly. The toilet in the new room ran constantly, no matter how much handle-jiggling we did. Nonetheless, the friendliness of the staff more than made up for the minor inconveniences. I guess the only other thing I would mention is that we were told to scan a QR code to pay for parking. Yeah, no. I asked for the fee to be put on the room bill and they gave me a hang tag. Again, I appreciate the responsiveness of the staff.

I love this hotel

Shower was cold, had to let the water run for a long time before it even made it to lukewarm!

Nice employees and services

No soap in the shower on first day,floors are too dusty.

I loved the cleanliness of the property

Great

The customer service and cleanliness was top tier. Would love to stay there in the future.

It was great!

Staff.Was very helpful. Rooms were very clean

Hotel was clean and staff was very nice. Loved the warm cookie. Carpet smelled more like pets/dogs on the floors. Love the convenience of the shuttle.

I liked everything. However, the shower water was not hot enough. The water pressure in the shower was wayyyyy too low. The carpet should've been cleaned. There was also, mold and holes at the bottom line of the tile in the bathroom. With thus opening it causes mold to occur which is unhealthy.

The change that I paid extra for was not complete when we arrived. Had to have the hotel’s manager make the change for us.

No hot water for all 3 days had to call front desk every day and they cover hot water.

Room was clean. Had a bar downstairs. Convenient.

It was stay cation for me . It was very peaceful

Affordable parking at $10 and options for street parking were a plus.

The front desk staff we interacted with were very nice and incredibly helpful. We didn't have a chance to use any of the amenities such as the pool or restaurant but it was nice to know they were available.

Good hotel! Great staff! Cute little restraunt next door with great prices! Will be back for sure !

Enjoyed my stay

Everything was spic and span clean. Very nice hotel. Would stay again.

Everything was great, I had a enjoyable stay.

Very clean rooms and very helpful staff

Room was very clean and nice. Staff was very nice and helpful.

There was a man in our room when we were about to enter. He was the maintenance man doing repairs on the room. We returned to the front desk and this wonderful young lady named Ivy gave me an upgrade. It was awesome. She was very apologetic.and made sure we had a great stay.

U

Clean room and Nice staff.

Shower did not work; smell from the heater and in the hallways

Room was fine. Booked in early June...hotel added $10 per night for parking. Hotel website discloses charge...expedia only says Self parking available. Extra $40 for my stay, could have stayed beach front...

Very nice placeMay consider staying there more often in the future all the way around nice Hotel

Easy and fast check in and out.

Clean room, very accommodating, pet friendly

Friendly staff

The rooms are super comfy roomy and beautiful. After staying there a few times I was surprised at this visit that there is now an added $10 parking fee. Just add it to the cost if the room because people are sick and tired of being nickled and dimed at every turn.

The handicap shower was helpful

Greatbstay

Lovely staff, fantastic location. Wasn’t a fan of paying for parking, but honestly the price was not that bad. Would 100% stay there again! The bar/restaurant associated with the hotel was great too!

Clean pool

Because we booked our stay on Expedia, this Hilton would not let us add our Hiltons Honor number. Said manager didn’t allow it. Every other one has asked us for our honors number!!

Everything is wonderful minus the new policy of 10.00 per vehicle per night to park. Seems a little steep when last summer parking was always free for the hotel. Pool was nice just had SUPER high levels of chlorine— water was very very cloudy due to it. The restaurant service was terrible. By the time my husband got our food and got back upstairs it was soggy and cold. Ice cream for cake was melted all in box I stead of separated. Very disappointed

Reasonably priced, clean facility, kind staff, good service. DoubleTree is always for the win😁

Hated every minute of this stay

Had to pay for water and parking.

Great location, clean, safe.

Comforter dirty, there were lipstick and black spots. Dirty floors

Really enjoyed how clean and quiet this hotel was. My family and I also enjoyed the warm cookies that were offered at the front desk. Will definitely stay here again!

Convenient location for event we attended at the VA Beach Sport Complex. Room was clean and comfortable. The elevator and hallways could use some updating, it also had a bad odor.

Wish housekeeping would have come earlier in the day Thin walls so we heard everything outside of our door.

The hotel was exceptional 👌 clean. Staff very professional. However No free breakdast. I use ro ataying at other Hilton property that provides free breakfast.. it mention breakfast on the qeb site. Perhap this is something thar can be incoperated.

Clean and neat

Everything was great

Love the convenience of the shuttle service to the beach. All staff were very friendly!

Good

The front staff was super positive and made the check-in process very easy. The location is perfect as we were able to walk to the boardwalk. This hotel will definitely be our go to in Virginia Beach.

Properly was close to the beach

Clean

The sh

.

Very clean and comfortable

Clean friendly atmosphere with comfortable beds and great quality tvs /utilities/furniture

Clean room and friendly staff.

Excelente personal, muy bonito, limpio y confortable

It well ran and clean

The hole site good customer service

Quiet and clean.

Great

Hallways not renovated. Takes away from the rest that is nice.

Bad service I wouldn’t recommend you have to pay for parking and additional fees and for breakfast to

Good

W

It’s just awesome

The customer service is outstanding. Ivy was so accommodating and helpful throughout the entire stay. We are at the hotel restaurant everyday and enjoyed everything we tried. It is about 10 minutes from the beach and I would highly recommend.

Hotel and rooms were nice, however the shower was super weird. First off, the floor of the shower was slightly stained brown, which is gross, but I understand that it’s hard to maintain that kind of surface. Secondly, the water took FOREVER to heat up and sometimes never did. I would be finished my shower by the time the water would even start to warm up, even after letting it run for like 10 minutes beforehand. Also, we were there for 5 days and 4 nights… one toilet paper roll is not enough for that amount of time. We asked for more and they dropped a single roll in our room. We were conserving toilet paper which is never something thought I would have to do on vacation, especially considering the price I paid for the room. LASTLY, we were excited that the hotel offered room service, so we ordered some the first night. To begin with, it was very difficult to reach her restaurant. Then we were told the food would be there within 20 minutes and we waited an hour just for the food to be cold and barely mediocre.

The service was great. This hotel was clean and convenient all the way around. I will most likely make this my go to place to stay when I am in the area.

Expectional place to stay

Didn’t get my 50 bucks back also don’t like that they charge for parking and water takes 4 mins to get hot

It’s ok ! Customer service in the front desk no good

I did not like having to pay additional fee for parking on top of $200+ a night room. A complimentary continental or warm breakfast would have been nice.

The staff was helpful and the hotel and room was clean and pleasant. I slept well each night. Thanks for the stay.

The check-in was nice and easy but the property is slightly aged and could use some upgrades. However the first floor where you check-in is immaculate.

I can see that it is very busy with beach goers and families.

will return

I love everything about the hotel except I feel you shouldn’t have to pay extra for parking.

Everything

A gas/carbon monoxide smell forced everyone outside in the heat for over 3 hours with zero updates and nothing offered but a weak “sorry.” No refund, no free parking, no meal—nothing. On the last night, their parking QR code failed, and instead of comping it, they scribbled a temporary code and still charged me. I could have paid less elsewhere and gotten better treatment, cleaner conditions, and more respect. Overpriced and just not worth it.

Stayed here for a weekend getaway. The staff was amazing and our room was clean.

Staff did not even try to accommodate my reservation because it was done on a third party app. I was told there are no king sized single bed rooms but when I went on their website they still have some available. After bringing this to the staff attention I was still told the same thing. Pool was filthy and hotel had an Odor that smelled like a porta potty. Quite a bad experience.

Nice little kids family place but not much relax place

It is quite area. I will prefer the next time

3 day trip bed was not comfortable for my husband and what pressure in shower low and water in shower took to long to get hot

Breakfast available, snacks, next to convention center, and very nice restaurant attached.

We loved the shuttle!!

I liked that the property was close to the beach however, the rooms were dated, the beds are very uncomfortable and we .could.smell marijuana in our room. This definitely was not what I expected in a Hilton property.

The pool was dirty… but it wasn’t the hotels fault. Just packed with kids having a good time.

Nice room

Clean room,clean hotel. Easy check in and out,staff very helpful and polite.

Our stay at the Doubletree by Hilton was outstanding! The staff was somply fantastic! As a matter of fact, we booked our stay through Expedia and it turned out to be the wrong hotel. Upon finding the hotel we really wanted to stay at, the staff was over accommodating. We were able to contact the hotel with the wrong booking and they were willing to cancel our reservation and waive all fees, however Expedia refused to give us a refund and we ended up paying again at the hotel we wanted. At first Expedia said it was up to the hotel to waive the fees. The hotel happily did so but told us Expedia would have to refund our money since the payment went to them! When we called Expedia they stated their policy is no refund. I can tell you now, Doubletree by Hilton is by far the BEST hotel to ever stay at, but we'll NEVER, EVER book anything through Expedia EVER again. As a matter of fact, we deleted the Expedia app.

Nice staff

It’s not ocean front which I was looking for.

Very clean

I found it odd that you had to pay to park at the hotel. I also had to ask staff several times for towels and fresh sheets.

The glass shower door came off track and fell on my granddaughter. I prepaid for breakfast. It was $131.00 for my family to eat. The kitchen manager started yelling and cursing because her co worker didn't relay the message about food not being on the bar. I paid for 6 buffet meals. She threw a pan of bacon and was cursing .No potatoes, no sausage, cold French toast. She was very disrespectful. We refused to eat after that because I don't know if she might have done something to the food.

Very clean and well kept

Friendly staff. Nice and clean. 100% recommended.

Close to where we wanted to be. Close to the ocean. Beautiful views from are room.

We was there for a retreat in VA and stayed hete

Loved it !

Water pressure sucked, cracked lights, odd smell, and had to pay to park??

The overall stay was ok.

This hotel was very clean, with a friendly staff and a smooth check-in process. The only downside is that the parking lot could use better lighting, especially since you may have to park farther from the entrance when nearby spots are full. Overall, I highly recommend this hotel!

The coffee was not very good. The elevator needed circulation or air, it always held a different smell. Parking fee was not a good additional cost to stay. Some of the staff were very friendly others did not even look up or speak when you walk by. Housekeeping crew were attentive.

Very very low water pressure in shower. Faucet water smelled like crap. Pay to park? Why front desk ppl were cool. Ivy. One other lady. And clay

Major highlight: The staff - very kind, happy, responsive, attentive humans. :) Especially Ivy! She is the main reason why I returned to this hotel.

super friendly staff and clean hotel rooms

Amazing stay!

Cons: pay to park. Live band could still be heard on 7th floor. Stairs don't lead to an actual exit. Sliding bathroom door with no lock and gaps.

We checked in and had no toothbrushes, I asked the staff for some and they said they will bring them. Never received. We didn’t have any trash bags. Same story. Nothing was ready for us.

Convenient

The property was very clean. The staff were very nice. The kids loved the pool! We will definitely be back!!

Staff were very helpful, it was a busy holiday weekend, but they did the best they could. Room was not as cleaned as I would have liked, but I also understand that it was a busy weekend.

Very nice and clean hotel