Delta Hotels by Marriott West Palm Beach

Good

The young lady at the Starbucks counter in the morning was the opposite.

Nice hotel, close to the airport. Good breakfast

Nice hotel, close to the airport. Good breakfast

Excellent value for a quick stay when doing a conference.

Bad

Passable

This motel (doesn’t deserve to be called a hotel) is an absolute atrocity. The surrounding area is dirty, noisy, and completely run down, making you feel Iike you’ll get robbed at any moment at night. The property itself has to be at least 40 years old, and the photos online are clearly outdated and misleading. The lobby is deceptive because it looks and smells decent only because they drown it in air freshener, but the second you step into the elevator, you’re hit with a musty basement smell that carries throughout the entire building. Everything else is in terrible condition. Walls look like they have 10+ layers of paint with gashes and dents, peeling trim, dirty hallways, etc. Multiple things in the room were broken. The bathroom had an old metal tub painted over with visible corrosion and rusting fixtures. My room had a patched hole in the wall that wasn’t painted, a broken nightstand, door trim falling off, a 1-inch gap in the door letting in noise and light, and carpet lifting off the floor. Amenities are basically nonexistent. There’s a tiny snack stand that doesn’t even have chips. The hot water went out, so I couldn’t even shower before checkout. I paid $814 for two nights, and this place is worth maybe $50. There is no way the reviews for this place are real. No reasonable person would have good things to say about this place. I will NEVER stay at another Delta brand motel. Shame on Marriott and Hotels.com for carrying this misleading brand, I want a refund.

Great

A/C went out in The property

A/C went out in The property

Superb

Superb

Excellent rooms and ambiance

Good

Very friendly staff , excellent service and food very good

It was clean You have to pay for parking you have to pay to eat breakfast you have to come out your room everytime you wanna warm something to eat up for you or your kids

We arrived on a late flight having travelled all day from the UK and fell into a very comfortable bed. But the outstanding part of our stay was the staff, they were friendly, kind, very accommodating and even let us use the shuttle to the airport and back to retrieve some late luggage even though we had already checked out. Big thanks to Kathie, who was super lovely. Would definitely stay here again.

We arrived on a late flight having travelled all day from the UK and fell into a very comfortable bed. But the outstanding part of our stay was the staff, they were friendly, kind, very accommodating and even let us use the shuttle to the airport and back to retrieve some late luggage even though we had already checked out. Big thanks to Kathie, who was super lovely. Would definitely stay here again.

Wonderfull

The staff were very friendly, beds comfortable, room very clean, breakfast buffet options better than other hotels in the area. The shuttle buses are in great condition. The fact that I was unable to book the shuttle service before hand. They requested I call when I land, however, being an international visitor, I did not have a USA number and the hotel was unable to provide me with a whatsapp or VoIP number I could use. It would have been useful if there was another way to book the airport shuttle service to accomodate for those traveling from outside the USA.

5 stars

Staff was wonderful especially Sabrya at front desk.

Very nice

Staff.

Still have unresolved issues with Steve, a manger that promised to get back to me. Terrible. Grade: F

Spoke with STEVE, a manager, and still have unresolved issues from my stay.

Very good

Superb

Staff is very nice and pretty quick

Exceptional

Friendly staff

perfect stay, many thnaks!

Cold. I had trouble with getting my license plate number because the rain was coming down terribly. The girl didn’t care. Then my room was for a handicapped person! Was that because I have grey hair? I try to update my hair with blonde. I’m not that old. I called down to the desk and asked if all rooms were handicapped rooms. I went down the next morning and asked to move to another room because I would be staying for another two nights

The bed was really comfortable

Room was clean. Staff was courteous. Check-in was easy. Lobby was clean.

Very nice and clean

This is a very nice and comfortable place. Very close to the W.Palm Beach Airport and they gave us a shuttle bus ride to the airport.

Nice staff, clean room

I highly recommend ripping up all the carpet in the guest rooms. They smell moldy

Easy Check-In

Good

Amazing stay. Hotel smells amazing. The ambiance looks great. The room was clean. Staff was friendly. Price was affordable

Very nice hotel. All of the staff were lovely! Especially at the Dive Bar/restaurant. However, the location is harsh. The hotel is only accessible by a busy four lane highway with freeways above. So lots of traffic noise. And there are no shops or restaurants close by except for an IHOP a couple blocks away. There is also no place to walk. But, it is convenient to the airport and they have a free shuttle.

Was ok. Did not care for the bathroom. Not many amenities. Front desk was not friendly

Awesome place!

Checkin was great, restaurant breakfast was great, room great, beds/pillows amazing!

Yes. Perfect stay and nice room

Chose Marriot because im a bonvot member but no benefits

The staff was very well organized

The staff was very well organized

The room was dirty. There were socks under the bed from a previous guest and toenail clippings on the carpet. The front desk staff was not friendly. The airport shuttle driver almost ran my daughter and I over. The shower barely put out any water and the shower head was so dirty. The doors were rusty. The pillows were flat and the a/c was not great. The walls are so thin we had to listen to our neighbors screaming at each other in the middle of the night. I think paid parking should be more obvious.

Really nice fitness center

Exceptional

Easy check in and friendly service.

I was pleased with the look and feel of the hotel. Staff was pleasant. I would stay here again

Clean comfortable room. Staff was great and accommodating. Airport shuffle was right on time.

Room was clean and staff was courteous. For a one night stay it was superb

Lobby and restaurant/bar area overlooking the pool was quite nice. Room was clean and contemporary.

The Front desk staff at both at night and in the morning were genuinely polite, and very professional.

Room was in excellent condition. Staff was very nice

Clean room, had to pay for parking, but it was safe and large enough for my truck and trailer!

Clean great service nice ambiance …. Going again !

Firstly, The Professionalism of the Front Staff. I am a long time Traveler and Corporate Event Planner. I understand what really matters. To always be greeted with a smile when I passed the Front Desk felt like a throwback to another time. The ladies who worked last night matched beauty with Top Notch help.

Staff was very friendly and welcoming

Exceptional

Nowhere did I see there was a charge for parking. Which I found out after I checked in that I had to pay $16 not a lot of money, but disappointed in the fact that it wasn’t disclosed to me prior to me checking in. When I book the room, it kept saying this is gonna be your total price well it’s not.

The lobby was beautiful and the restaurant The rooms are outdated, doesn’t match the aesthetic of downstairs.

Excellent place

Everything was clean

Everything great

It was great

All top notch

Definitely will stay again!

The property is nice and clean, but rooms smell moldy and AC wasn’t working the best. Also, have to pay for parking.

Clean room. Airport shuttle. Great customer service

Nice rooms, spacious, immaculate clean, good location. They have a VERY bogus parking arrangement where you have to go on line, send photos of your car and provide a credit card. $12 per night. I apparently did some wrong as I got billed a parking company $60 per night. This is a nice hotel, but because of this scheme I would avoid staying there again.

Clean, friendly atmosphere.

Lost item,

Price is good among all other hotels in that area

Left an item behind in the room, notified staff about the item first thing when I left my room, hours before check out time. No one ever saw the item and the general manager did not want to review cameras to show that I arrived with item and did not leave with the item. 20 years of experience in the hotel business and it does not show. Never got reached out once I checked out.

.

Right off i95

The transportation from the airport was prompt and the driver very helpful. Check in was easy and the desk clerk very kind and helpful especially considering we arrived late in the evening. The room was clean and the bed very comfortable! Looking forward to the breakfast buffet.

Clean room

great

Very pretty hotel. Great location

Clown and great staff

Clean and quiet accommodations. Dive Bar was very good. Conveniently located to the WPB Convention Center and Museums.

Room was clean will definitely come back

Love it

Everything and everyone. The staff was great The parking fee

Wonderful stay. Clean and well appointed, excellent staff and dining experience.

The gym is rather small, the Wi-Fi works well, well. Well, the restaurant is limited in its offerings, the food is well prepared and tasty.

Clean, modern and well kept. Room are comfortable, well decorated and relaxing.

Hotel is great, clean and quiet. Parking is about $13 a night.

Hotel was great, front desk was great. House keeping woke us up before check out. Unsure what the policy is for that but if you’re trying to sleep past 9 forget about it.

Nice

Everything is very good. Quality is quality. The best hotel.

Clean, quiet, friendly service

Everything was perfect

The place was great

Great place

Booking said breakfast was included but when I asked at the desk that seems to have been incorrect.

The outside smelled like someone took a 💩 outside the building the stench was horrible. The area was not safe and trashy

Really nice location!

Clean quiet good service great food

The parking fee

All of that would’ve been acceptable, if it was reflected on the advertised pictures and the price I paid for my stay. Those are the qualities of a motel and not a 4 star hotel as advertised. Even then, i ponder if it was just a bad week for the staff — because otherwise that was unacceptable.

Great stay

Friendly staff, clean hotel.

Pool. Clean. No microwave, no continental breakfast had to pay for parking

There is a everyday parking fee

Breakfast poolside

Great place to stay and enjoy with family and friends!

The property was fine.

I checked in on Thursday night close to midnight. When I checked the bed the pillows and comforter had stains on them. The bathtub drain was dirty, the curtains had some white stuff on them. The desk chair was dirty with crumbs and under the bed had crumbs and stuff too. It's clear housekeep needs to bed in clean up the rooms. I didn't get a chance to try out another services cause I wasn't at the hotel much so can't give an opinion on that. For my first experience with Delta hotels by Marriott it was disappointing, i ask for housekeeping to change the sheets Friday morning and was going untill Saturday night around 12 am and was shocked and concerned to see that they burnt my sheet and left an ink stain in my sheet, not sure if it was intentional but I didn't feel safe sleep on it so had to call downstairs for different sheets and didnt sleep well that last night. I was glad to leave in the morning that I checked out early. In my rush to leave I forgot one of my phones and had to go back for it and housekeeping had my phone in a plastic bag under some towels which I didn't appreciate. I don't want accuse anyone but was weird. With that being said this hotel has left a bad taste in my mouth and I worth recommend staying there.

Property was extremely beautiful and the staff was nothing short of amazing!!! From the front desk to housekeeping, will definitely be staying here again!

Noisiest hotel I've ever stayed in. Pool is literally next to I95 and couldn't relax due to traffic noise. Trains right outside room window and AC coming on every 10 minutes sounding like a 747 taking off ruined what is hoped would be a good night's sleep before continuing my travel. I really do not recommend this hotel.

Only two towels were provided in the room, so we had to ask for more and the water pressure in the shower was terrible.

This hotel is amazing. The staff, location and everything. The lobby smells amazing. We absolutely loved it. We recommend this hotel to family and friends.

. The res

My stay was comfortable

Everything was great, my only negative feedback was that the parking fees were told to us last minute. It did not say in the ad that they charge additionally for parking per night. Besides that, fantastic stay!

Good

Everything

The hotel was amazing! Close to downtown. The staff were friendly and accommodating. So comfortable were the beds and bedding. Quiet and would definitely stay again!

Upon arrival, the staff was very friendly. The building smells so good.

There is no paid parking. There was no free breakfast in the valley to bring up. My Lakić was nonexistent. I had to do it myself. It was difficult to get into the elevator with all my baggage by myself and when it was time to leave the same thing happened I was unable to get a valet upstairs. My parking expired, and I had to try to communicate with someone that did not speak English to help me carry the stuff down by hand.

It was close to the airport and free shuttle

Clean and friendly

Excellent staff!! Front desk and restaurant

Great

The hotel itself is fantastic — clean, comfortable, and in a great location. The amenities are great, and the pool and bar area are especially enjoyable. Unfortunately, the parking situation is a major downside. It’s just a surface lot, yet you’re required to use an inconvenient app to pay, which feels unnecessary and overpriced. Overall, loved the hotel, but the parking arrangement is frustrating and detracts from the experience.

the humidity and the smell of humidity was unbearable in the room. We tried to change room but the other one had the same issue so we ended up staying in the same room. Lobby was very convenient and the gym was excellent.

It was very nice and clean but parking is not included.

All great!!! Bar staff language barrier was a little difficult.

Loved it there

Beautiful, up to date luxury hotel with all the perks!

The main issue lies with the room. It had a really musky smell when we first walked in. Behind the door was a huge frayed area of the rug. The bathroom handle didn’t work from the outside at all so if you accidentally closed the door from the outside guy couldn’t get back in. The door stopper to the bathroom door fell of and had a huge spike exposed. The bathroom shower was clogged and wouldn’t drain. The water pressure was okay but not great. The bed were comfortable but the room was cramped. Outside of the hotel is all freeways with tons of busy loud roads and a train track. It’s very dirty and not a place that has anything walkable.

The bed was comfortable and the staff was polite

We liked so much

Very nice and Truck friendly

You now have to pay to park $13+ a day and the breakfast buffet is $27 whereas it was a free breakfast prior to all the extras. Keep in mind of the additional fee staying

The pool and pool table and the bar is amazing

Bathroom definitely needs renovating. The sink is small with no place to put your toiletries except for the top of the toilet or a shelf near the door. No towel bar near the sink. I won’t stay here again mostly because of the $12 parking charge. I arrived after 6 pm and am leaving at 4:30 am. I still had to pay for 24 hours worth of parking. You have to drive to get to the property - parking should be included! Glad I’m here just for the night

Friendly staff, the most comfortable beds and great atmosphere. Want to go back already. Easy ride share to the beach or near-by restaurants and the airport shuttle to PBI is only about 5min.

Enjoyed our stay

Everything was nice

This hotel is QUIET, no slamming doors while your asleep! The bed is the most comfortable bed Ive ever slept in.

Staff was very welcoming and helpful, rooms were clean and comfortable. Laundry on site was very convenient

Great stay only down side is you have to pay for parking but I love how accommodating the staff are. I’ll keep this accommodation in mind for any future stays. Thank you so much everyone for your service. I pray your hard work doesn’t go unnoticed.

Con: I had to pay to park in their parking lot. In essence, I had to pay to park, then pay them more money to patronize their business. Con: Human body fluid stains on the fitted sheet. I had to sleep in the chair as it was too late and I was too tired to deal with it.

Lo unico lindo el lobby

It was clean Close to the Ithink amphitheater Paying for parking at a hotel you paid to stay at is ridiculous

Nice and quiet

AC is bad. Noisy and won’t cut on or off according to thermostat

All was good

Excellent costumer service. Very clean property.

Rooms are comfortable

Great place for an overnight stay

Love it

Customer service

Great

Best Mattress I ever sleep on..Great service (front desk) super clean and lots of breakfast varieties from cold to hot.

Nice place

Nice and relaxed vibe

It was alright. Breakfast served but not included. They charge for parking. The view from the hotel was terrible so if that means a lot don't go here. The gym was nice AND included. The pool was available but small. This hotel barely got 4 stars from me but it made it

Everything was great, except issue with AC didn’t work well couldn’t put it less than 70 it was set to that temperature room was hot.

Very beautiful facility and highly accommodating! Thanks alot

The AC in the unit would make extremely loud noise when it would go on and off… the room doors would slam shut, you can hear every single noise, no hand soap

Our family ‘s stay was delightful. The hotel has luxurious lobby and facilities. We enjoyed the restaurant and the quiet tropical pool area.

Great place, good restaurant on promises, clean and well equipped weight room. Downside, had to pay for parking but you they validated/I had to put in a code every night and AC broke last night. I will defiantly go again and I do not have to look for another spot. Big fan

The bathroom was set up for a handicapped person so the door was huge there was metal railing everywhere in bathroom including inside the shower tub that made it hard to move around for me and the air conditioner unit was loud in the room every time it kicked on the compressor would scare my wife while she was sleeping.i think it’s ridiculous that you have to pay for parking at the hotel your paying $130 a night for.

The staff at check-in were super helpful, and the lobby was grand. Very good experience.

Pros: • Excellent customer service. • The room was clean and spacious. • The shuttle service was fast and efficient. (Just make sure to call the hotel when you arrive at the airport.) Cons: • There are no restaurants nearby. • The hotel’s restaurant and bar follow a strict schedule. Unfortunately, both times I tried to eat or drink, they were closed—once at 2:00 PM and again at 11:00 AM.

Ps please , keep in mind that even if you are a Marriott member you still have to pay parking .

Staff was very kind and helpful! Hotel was clean! Great location!

Everything only my problem pay for parking

The drinks at the bar & food were delicious . The room was clean and beautiful. The lobby smelled amazing. Pool was well maintained. I definitely recommend this hotel.

Very friendly, very clean very good accommodating

Felt safe and it was quiet

Beds could be better quality.

The sheets were dingy. Could not program the TV. The phone did not work so I could not call room service. I guess I was given this room because it was overnight. I stayed less than 7 hrs

They are very welcome

Good location, nice people

The staff here have been the most hospitable of all hotel properties (Marriott and other) throughout my decades of traveling!

Enjoyed the pool. Had really good calamari at the bar. Would stay here again.

location and service None

Very clean, comfortable and the staff very friendly Nothing

A bit rough around the edges in most categories . Lacking attention to detail