Palm Beach Gardens Marriott

The perfect stay. Staff were helpful and friendly.

Everything was perfect expect food and beverages Food and drinks prices too high

Exceptional

The water jets in the hot tub were NOT forceful. Kind of the point of a hot tub, right? And why charge for self parking? On the plus side, the staff was excellent and friendly. The room was clean and the bed was great. The AC worked very well. I'd go back.

My bathroom door wouldn’t shut me and my son paid $50 plus for breakfast and they never offered us anything to drink two lady was acting like trying to free breakfast

The front desk asked for my name and if I needed the parking pass. Gave us the key and he was done! And did not say anything else no Hi or hello no instructions on where to go and usually staff greeted you and asked if you had any questions! They were not busy I was the only one in line.

Nice staff and great food. Room was unclean, door lock mechanism didn’t work, and almost zero water pressure. Almost left due to water and shower.

Consistently wonderful, every time !

Consistently wonderful, every time !

Excellent hotel staff very friendly

i did not like the $440 deposit for incidentals. This seemed very high compared with other hotels.

This is where I stay on most of my trips to South Florida. Highly recommend.

We stay here once a year when we are in town for golf tournament. It is close to everything. They need to fix the sink in room 803 it drains slow and gets stopped up. Great experience and we love how close it is to Dunkin just around the corner like 5 minutes.

Staff is wonderful and everything was excellent!

Exceptional

Exceptional

Amazing staff and perfect area

Superb

Kadan, Sabrea and Renell were great during my stay. I stayed at this property 3 weeks prior and remembered how helpful they were. Club M people were great as well as dining/bar staff. Housekeeping very helpful. Property is clean, safe and looked after. I will stay again when/if the opportunity presents itself.

Now water pressure , and room service breakfast was horrible

Now water pressure , and room service breakfast was horrible

Superb

Room and overall hotel was very clean, nice staff, and the entire stay was easy and comfortable.

Room and overall hotel was very clean, nice staff, and the entire stay was easy and comfortable.

Exceptional

Superb

Good breakfast

Room was a nice size and it was very clean.

Superb

The buffet breakfast was good, however no self serve coffee. Club benefits should have been explained. Laundry facilities had broken door, not accessible

The pool and spa

Club benefits should have been explained. Laundry facilities had broken door, not accessible

The pool and spa

Room was recently remodeled Our toilet was clogged when we first entered our room. Front desk fumbled the handoff to maintenance. So the fix did not occur in a timely manner. Plus, they charge you $12 per night to park your car in their huge parking lot. Who does that???!

Rooms weren’t the nicest.

Enjoyed the stay. Pool area was well maintained and nice.

Everything was perfect

Clean rooms, great lounge snacks and beverages. Nice, clean pool.

Staff was great, breakfast was delicious, hotel was nice.

It would have been nice to know they charge $12 for me to park my own car a block away in the rain!

The lobby smelled like the scented trash bags so I had to hightail it out of there as the smell gave me a headache.. And breakfast was a whopping $60. Overall, meh.

Room was really clean at check in, but the next few days they did not keep up with the room being vacuum or to make sure we had soap. Besides that pool was clean and hotel was really clean smell fresh. Friendly hotel staff.

Super

Room was spotless. Bar and restaurant were great. Everything was super

Service at the bar amazing.

We did not have a single issue with our stay. The property is well located, it was clean, well equipped gym, and very helpful staff

Breakfast staff was not very accommodating. Not impressed with the facility overall. I will not return, should have stayed at the Hilton.

Property was old and rooms were renovated but the AC vent was dirty , bathrooms had mold showing behind the wall paper crack and base boards and room service for refreshing towels was poor. Monroe's were provided by the maid on the 2nd day. Water in the sink for brushing was very low force and extremely cold or hot and sink was very small. Rom was clean though. Pillows sucked. AC made too loud noise. Reception desk was too busy always and line was long .

Amazin hotel, modern, clean and great breakfast.

Front desk staff was cold and offputting

Friendly staff.

Everything was okay but the carpets need updating.

Great amenities, friendly and attentive reception staff.

Enjoyable

Called down to the desk last evening because the room nextdoor was having a party with loud noise after 11:00pm. No one responded after two calls and noise and roudy behavior continued for two hours. No response from anyone. Very disappointed.

Everything was excellent including the desk person checking us in as well as the one checking us out---you can tell they take pride in their jobs! The only suggestion I have is in the bathroom. The tub has a slight "anti-slip" etched in, but not worth much. They should add a grab bar of some sort. Not sure if all the rooms are like that,, but mine was.

Excellent I met a lady Shay today she is excellent my stay was 10 out of 10

Most of The staff was not welcoming. The bathroom sink was blocked but they responded quickly and fixed it. The soap dispenser fell off, the shower leaked, there was no complimentary coffee nor tea. Lower tier hotels offered better services to guests. We were not satisfied and would not stay at this hotel again

Great staff, nice gym and beautiful room

Was given a connecting room where the “guests “ next door were drink and noisy up to 2am. Police called and it quotient down until 8am. Disappointed. We went there for my girlfriend’s birthday and the time was ruined by the experience .

An absolutely amazing front desk staff!!!!

I have stayed a many Marriotts. I don't know what made this one feel so different. It was the VIBE. The hotel is lovely, food really good. Service excellent. The bed!! Down pillows! Not the rubber neck wreckers. Real glassware. All really extra pleasant. Wish I could have stayed longer.

Immaculately maintained and well appointed room, lobby, and fitness center

Normally have a great stay at this property. Had two problems; came back to an open room door and the AC malfunctioned 2am our last day. Otherwise good experience.

They didn’t give us the room we requested , I paid for a room with 2 beds , they gave u one bed for 4 guest

I booked a room with two queens and they only had a 1 king bed and we had to sleep on the sofa.

The hotel gave me a 1 bed room. I needed two and that was my reservation. Worst night ever

20 people waiting around the lobby to get their rooms. None of the rooms were ready. Then they say we’ll call you when it’s ready, no call!

I would appreciate if the Hotel provided complimentary breakfast 🤗

Awesome

It was a great trip

It’s ok for a short stay

The staff went above and beyond with everything! From the front desk team to the bartenders, they wanted to make sure my stay was as pleasant as possible.

It was a bit noisy on my floor but besides this issue it was all good.

Restaurant food was good but pricey

Zero water pressure in bathroom sick.

Only stayed for a night, so really can't respond about much

Cozy and clean

Second time, first time stay was better. When we came into the room, drawer's were open, trash bins on top of dresser. Water pressure in sink and shower not great. Body soap dispenser empty, thank god my son brought his. Next day gone all day, at 3:00 PM room was not made up, then they show up when we were getting ready to go out for the evening, she kept coming back, we told her we needed about a half hour. Another worker came in without knocking. Check out is at 11:00 we were still sleeping at 9:00 am today they knock on door to clean early. Door handle not working well we told them, never came to fix. We were in town for a family party 2 nights, not terrible but small annoyance for sure. Breakfast was very good a la carte order don’t know about small buffet. The difference may be in the staff now then when we came in May.

There was no microwave in the room

Marriorr now require a $10.00 / night paring fee for their customers. This is odd because there is plenty of parking and passes are handed out to be placed on the dash.

Very quiet and safe place.... Excellent restaurants all around.... super clean rooms...

Staff was amazing! The front desk assistant Kat was very helpful, kind and accommodating. The young man who drove us to dinner was great as well. Great stay! Would definitely stay here again.

Check in was easy. Staff were gracious and friendly. Could not ask for a better experience.

Great

Lovely hotel

Staff was extremely friendly. Room was spotless. Parking was free. Breakfast was for a fee but food was best hotel food I’ve ever had. We will return!

Place is clean except for pool area especially hot tub area

Beds are comfortable

First when you check in they don’t specify that you need to pay 10.00 daily for parking, also they didn’t gave me the room that I reserve, the person who did the check in for me told that the type of room I requested is not guaranteed; so first night was really uncomfortable for my husband and I. Second night air conditioning stop working and we had to wait until they sent someone to fix it. About the parking fee they told me when I did the check out that I saw the invoice I requested.

While the property itself has potential, my stay was disappointing. For the first couple of days, I received no room cleaning service, and the shower head was broken, which made it very difficult to shower comfortably. I reported these issues and was told I would be contacted regarding compensation, but no one followed up. This lack of follow-through significantly impacted my overall experience.

Great service and very clean.

Horrific conditions. The room was infested with small ants; had to endure 2 nights in a room where ants were crawling onto the beds and onto our bodies due to the hotel being 'full' with no available rooms to switch to. Then finally on third day we were moved and we stayed 3 more nights in a new room but would wake up in morning with new bites and bumps around body... Unsure if this is from bedbugs in new room or from ant bites in the previous room.

Location and close to highways.

I like the property very much

No microwave in room, room wasn't cleaned after we spent 8 hours out

Great Staff, Quiet location

The hotel was nice. The water bottle refill station was in the gym and broken our second day there. There is no free coffee in the lobby like other hotels have.

clean and good service

Overall the stay was great! Second time staying here. Only take back was something in the room was causing me to sneeze alot but would stay again.

Breakfast was not included.No drinking water anywhere.had to buy it in Whole Foods.Hoter employee very rude at check in.Room was ok

Property was remodeling so can’t say it was good to stay here but that may change once they finish.

Horrible service if i wasn’t exhausted i would have left

The Marriott at West Palm Beach has great front desk staff, a solid breakfast buffet, and good gym. Leeh and Andre at the front desk are stellar.

Great place near to Jupiter, June, West Palm beach.

Staff was amazing

wonderful stuff. friendly and helpful

It was nice

They were very accommodating when they didn’t have a room available for me on my first evening. They put me up at the PGA national. Which is a very comparable option than where I was staying.

I love the beds and pillows. The cleanliness of rooms and property and the pool area.

Staff was great, clean room, restaurant was good, easy messaging in the app.

The staff was amazing.

Everything in easy reach. Clean comfortable hotel. Reasonably priced.

Great stay. Convenient location.

Very nice hotel with pleasant staff. Valet parking is a bit of a mess coming in and no option to call ahead to get your car. The rooms are a little outdated. Can’t beat the location and the views.

Friendly Club M.

Great staff!!!

Staff professional. Helped out with what ever we requested

6am and I'm hearing everything which happens in the corridor like someone is talking right in my bed. Didn't experience such noise for a long time, was not expected it from Marriott.

The room was very clean, the mattress & pillows were very comfortable & every staff member was very pleasant & professional. I would highly recommend the hotel!

We you get off the elevator you can smell the mold and damp funk. The highlight of our entire stay was Front Desk!!! The gentleman, I want to say his name is Derrick or Garrick was exceptional from the moment we checked in to the moment we checked out!!!

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Amazing

Really nice

I choose, we had to pay to park that I was not aware of!! Our room was not ready when we checked in.

Everything was great here.

degrees which it did not reach that temperature in either of rooms. I started in room 619 and ended in room 830 both required extra blankets because the rooms were really cold. I feel that I should be compensated at lease for one night by expedia because of the inconvenience of enduring, how cold the rooms were.

Everyone was very friendly. Room was clean and comfortable… Starbucks coffee in the lobby was nice.

Check in and no hot water

Did not get breakfast included. Had to pay parking because they changed policies. The ice machine was broken on my floor. Sink water barely came out with any force. Room was not ready until 4:15 and changed me to a room with no view. It was an average Marriot but nothing outstanding.

Heat did not work ,tech couldn't fix.Outside temps colder than normal.High in the 50's

Disappointed the Marriott charged for parking. Expedia advertised FREE PARKING. Marriott would not honored & I was charged $10.00 per day. Any help or refund Expedia can offer would be highly appreciated.

No hot water told by engineer pump was malfunctioning. Moved us 3x and tried to tell us this is normal. Tried to cancel 2nd night after going across the street to the residence in at 7am, but was told no refunds. This was our fav hotel in the area but lack of management wont be back.

Worth the money

Our room REAKS from smoke. Nothing done about same. Never heard from Manager.

We had a great time! Beautiful place to stay!

The room was a little small

Very nice for a hotel and not as expensive

N

This was the absolute worst experience I have ever had staying in a hotel in my life. The director of operations Andre Desir is an absolute sociopath & a terror to deal with. I had just had surgery for the 4th time following a cancer diagnosis and was visiting my 86 year old father who had been in the hospital 5 times in the past 3 months. Due to my chest muscles being cut during my surgery I need the room to be warm so those muscles don't contract. In a 3 day span, I was changed rooms 4 times. 3 times the heater was BROKEN. The 3rd room, the heat worked but I was itching so intensely that I could not sleep and had to be transferred again after not getting any sleep the first two nights (into the 4th room with a broken heater). I told the woman at the front desk that the 3rd room smelled like wet dog and the cleaner that is used for pet odors. On the 3rd day of a 5 day planned stay, I informed the front desk I would be leaving because they simply couldn't get it right and I couldn't change rooms for a 5th time. What transpired after, as if I needed any MORE GRIEF, was instead of being responsible, the manager LIED to Hotels.com agents TWICE when I reported the issue and requested a refund.He demanded that I email him photos (time & date stamped) of the flea bites (bumps & bloody holes) which I had. & his response was that there was no "evidence" of fleas upon "inspection" & there will be no refund. Every agency imaginable will be contacted about this atrocity.

Nice place

Great place to stay in Palm Beach…we will be back!

I only liked the location to my familiar places. The room was dirty starting with the floors in the room. Dirty with food stains on floor which I had to use a towel to clean with, area rug not vacuumed. You have to ask and request maid service or they won’t come to bring fresh towels or pick up trash and tidy up your room. I never ever experience this with any hotel. This was the 2nd time I stayed here just for the location. Each time there was a plumbing problem. Clogged sink and shower. No repairs. If you request repair they don’t document it and never gets done. The maid service staff on the room floors do t speak any English so you can’t ask them for anything because they don’t understand and will tell you “no English”. I booked an extra night made it over the phone weeks before arrival and they never put us into the schedule and no email. They just yes you on the phone and say we “we got it”. They certainly don’t acknowledge their mistakes.

The beds are very hard.

Good

The bathroom renovation had rust

Wonderful stay. So much better than the competitors and very clean. That shower head…phenomenal. I am definitely going to stay here again if I am able to

Very nice staff

I was even able to check in 3 hours early! Very pleased! Will definitely stay again!

Mold

Apparently there is no complementary water unless you book on a high floor. Nor is there complimentary cofee in the morning. No bell staff to help unload luggage and the tubes of moisturizer and the shower caps were not replaced once used up.

Everything went well except one thing. When coming in, I asked for the top floor not to hear people walking above me as I have in the past. I was put on the sixth floor, which I thought was the top floor at the time, but it wasn’t. What I didn’t want to happen happened. We heard people walking up and down in their room above us. It was annoying, but other than that everything was fine.

The associates at the front desk need training on making the guests’ stay easier. My 18-year old son wasn’t allowed to do anything (getting a new key, using facilities, etc.) without making me come downstairs to approve it in person, and showing my ID at least 6 times over 5 days because they “didn’t remember us”. Won’t stay here again.

nice property

Friendly Staff

Beautiful location with great rooms, and amazing service. The staff were wonderful and very hospitable. Would stay here again.

Never disappoints and the staff is always friendly and helpful

I enjoyed the comfort of the room and the staff.

The shower wasn’t cleaned, and the Wi-Fi was terrible; we couldn't connect to the WIFI.

It was a really great stay. Will stay again. Great rooms, clean environment, nice gym and a convenient shuttle.

Nice facility

I was rub at bedroom whikevi waa having breakfast

Bar service Poor

Accommodations were easy. It was in a convenient spot. Shopping mall was nearby. Various restaurants were nearby The price was OK.

I think maintenance has some work to do. the seating area outdoors could be better maintained as far as cleanliness (stains on the seats) and neatness, the cabanas have ripped cloth over it (needs replacement).

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Second time staying here. Best Marriott in the West Palm Beach area for the price.

Great Quality

The room was beautiful and comfy. Very modern. My significant other and I were in a bubble during our stay. The shower was amazing. We want to return and try to get the same room.