Comfort Inn & Suites Wylie

No drinking water, no ice, no vending machine, door key worked after swiping 35 times, elevator felt like we were just gonna fall.

Location and value Room door lock didn't work. Had to wake my sick wife to let me back in the room when I walked the dog. Staff wouldn't or couldn't make the lock work.

The breakfast was one of the best hotel breakfast I’ve ever had. The lobby floor was dirty and sticky. The room was clean except for the mirror and window had handprints and streaks.

Room was good. Trash everywhere and beer bottles and cans.

I am actually contacting the Health Department. Do not stay here!

The room was disgusting. It stink, had bugs in my bed, and the staff was rude liars. I booked my room from Monday-Thursday and I stayed only one night and was only refunded for one night. I’m so disappointed and disgusted with this situation. I will never tell anyone about this hotel nor will I ever return. I didn’t like anything it was absolutely disgusting

The room was disgusting. It stink, had bugs in my bed, and the staff was rude liars. I booked my room from Monday-Thursday and I stayed only one night and was only refunded for one night. I’m so disappointed and disgusted with this situation. I will never tell anyone about this hotel nor will I ever return. I didn’t like anything it was absolutely disgusting

We will never stay here again. We arrived for a late check in on Friday evening and was NEVER informed before or during check in that the elevator was out. We are 70+ years old and our room was on the 3rd floor. The buffet was subpar at best with only one apple available. This was 8:30 am and the buffet ran until 10. The 2nd day, people were waiting for the staff to cook eggs/sausage. On the evening of the 2nd night, a fellow guest was seen vacuuming the 3rd floor hallway. She told my wife that she found a vacuum and couldn't stand the dirt. I found blood droplets on my top blanket and tossed it to the floor.

1st- I found a bug crawling in the bed after I was bit on my back. 2nd-the door cards were very difficult to use; 3rd-the elevator was not working: 4th- the toilet was running constantly, so my husband had to fix the flapper; 5th- the TV remote didn’t work. The desk attendant tried 4 remotes and none worked from the bed. I tried to get a refund for my stay but was denied. We left at approximately midnight when I found the bug in the bed.

Everything! over booked out room and still charged me and wasn't very friendly

My room still had trashcan full from previous occupancy. Broken bathroom floor tiles. The room key to many attempts before opening door.

Nothing Everything! over booked out room and still charged me and wasn't very friendly

This is a hotel property in decline, simple as that. The thing is they all seem to be relatively easy fixes, if they just cared to make them. The first thing I noticed was the deteriorated and sticky TV remote, it was truly disgusting. (I requested a new one from the front counter, and the guy gave me one that looked almost new, but that's not the point.) The coating on our tub was also clearly coming off. Of course only certain electric outlets worked, but I find that to be true in a lot of "cheaper" hotels. The people we were travelling with had issues with a blinking light in their room and the electronic card reader just to get into their room, throughout their 3-day stay. (In fact, at one point, they couldn't get into their room to change clothes for a memorial service an hour later because the card reader wouldn't work and the front counter lady was at Walmart across the street. Seriously!) I also noticed, walking out at 8:00 a.m., a clump of dirt that had started to break up in the middle of the lobby floor in front of the front desk (so, the first thing you see coming in)... the clump of dirt stayed there well into the afternoon, when it easily could have been swept up by some employee that cared. Lastly, the breakfast was horrible... runny and slimy eggs, bland sausage, hard (!) tater tots (how do you mess up tater tots?!?), just very disappointing and not really worth it for "free." We should've stayed at the La Quinta in town instead!

The only thing that wasn't great was the breakfast.

Superb

Good quality/price.

Exceptional

coffee sucks- weak, gross, breakfast sucks, room TV doesn't work- kept blacking out for hours, In room chair was gross, across the hall dog barking overnight... Staff was attentive & friendly

Good

The curtains were broken and would not close completely on the 1st floor room. Paint was coming off in areas of the room. The shower/tub needs to be updated. The side door to the pool was left open throughout the night. When I checked in I was greeted with “Hey”.

We were booked into a handicap room, which I hadn't chosen. When we inquired about it they told us it was only room left. We made it work for us. We stayed 3 nights...would have preferred new set of towels at some point during that stay.

Yes

Property has gone downhill since my last stay in 2023.

Unfortunately the hotel has gone down considerably since my last stay in 2023.

Didn’t clean my room I stayed 4 nights

Was nice Didn’t clean my room I stayed 4 nights

Exceptional

Overall fine , daily door access issues.

Yes

it was nice stay I just wish they staff was more faster in getting the stuff i needed for rooms like clean towels and stuff and empty my trash for me and also the staff was not there when i checkout i had leave key at the front desk, but food was good and hotel was clean overall a 7.5.

Everything

Comfortable and nice staff

Comfortable and nice staff

It was good

It was very comfortable

It was very comfortable

I had 2 rooms one was good, and clean. The other was not, it was not really clean smelled bad, the bathroom sink had a terrible odor when you turned on the water it seemed to be in the drain. Also on the second day we had no towels. I didn’t expect the rooms to be cleaned daily but I did expect clean towels daily.

The card keys don’t work. Each time I had to go back to the front desk and have them redo my card. Even then it took numerous attempts to work. Another customer said she has the same problem.

Clean room

The beds Old , terrible coffee machine, cards to get into the room was difficult to work. Bathroom shower was dirty

The beds Old , terrible coffee machine, cards to get into the room was difficult to work. Bathroom shower was dirty

Everything Everything

Clean room

The property is in very decayed condition.

Polite staff

My dad stayed there during the bad winter storm that we just recently had. I know they did the best they could with trying to make sure there was some kind of breakfast and stuff, but I would have just thought that they would’ve had people stay there so that they wouldn’t have to drive back-and-forth and everything wouldn’t have to be delayed but overall it was fine

Great staff and clean room

I'm not picky... this is low cost hotel. Needed new room key 1-2 times per day. Sink and shower drains were clogged in both rooms we had.Breakfast was bland.

The breakfast was fresh and delicious. Area was very clean. Room was clean. Staff was very helpful and friendly.

D

Staff was nice, friendly and efficient. The shower was kind of dirty and there were a dirty socks under the bed. Otherwise everything was nice, thank you.

Good food

Courteous staff

Yes

The staff was very nice and patient with us. We had a LOT of trouble with the key card and more often than not, had to get someone to unlock the room door. Mid-week, they changed our room and all was fine for the duration of the stay. Overall a good experience.

It's alright

Breakfast attendant-never a smile or speaks. Rooms spacious but bathroom shower/tub needs replacing of fixtures. Rug in room needs good vacuum cleaning. Location worked very good for us, this was our second stay here.

It was a clean, comfortable room.But the key card for the door would not work well, so I had to get it replaced 4 times what's meant going back down to the lobby after I'd already done to my room.But other than that , it was a nice stay

Do not accept 1st floor room near exit the slamming of the exit doors will most definitely keep you awake at night and thru the early morning hours. It is EXTREMELY loud and they will not let you get a different room after you ask. Maybe staff needs to sleep one night in those rooms to see if they wont fix the door slamming so hard

Everything was great

The staff were so kind and helpful. Our room was clean. It was a peaceful, quiet stay. We also appreciated the continental breakfast each morning. We will be back

I mistakenly made my reservation for the wrong night! The hotel staff found it and moved it to the correct night (while I was trying to check in!) which save me the cost of a pre-paid room!

Clean, quiet room. Good breakfast and convenient location.

There was a stand and sign for lemon water, however, no one put out that water over 3 days. The coffee available was an instant coffee machine- no brewed coffee available. Often. There was no one at the desk. I even left a note on their computer asking for tv help … it was ignored. The third employee I met finally came to the room on day 2 and figured out the tv/remote problems. The toilet paper was the thinnest I have ever seen… you could see through it. Overall, the hotel was clean and comfortable for sleep and safe. But the amenities are atrocious compared to similar priced options. We will not stay again.

Great stay! Clean and staff was very attentive.

Needed a place to lay my head for the night on a business trip. Enjoyed the breakfast. The next morning everything was clean and tidy breakfast was great. Service was top notch.

Their computer system was down and, at first, they said they could not check us in (at 2:00am). But then they found a work around and were quite accommodating.

Good hotel, will be more than likely to stay again. Just didn’t appreciate that my room felt wet? Like humid but not hot? The towels in the bathroom wouldn’t even dry properly. Other than that everything was good.

Dead cockroach sticking out of restroom vent

The place was decent for the price. Room 210 has black mold on the ceiling. They were very accommodating and let me have a room change. Other than that room everything was good. Beds were clean and comfortable.

If you’re using orbit or a third-party, there’s computer system does not find your reservation. So they booked the room that we were supposed to have. And they’re not compensate us. They gave us another room. It wasn’t that good but they only gave us one night instead of two nights so we had to find another place to go.

Rooms had mold.

Breakfast was great rooms were very comfortable

It was nice. The bathroom was a bit dirty but expected for the price. Not horrible.

Everything was clean and the breakfast had great options. All of the staff was friendly and helpful. I have zero complaints. I was in town for work. I would choose this hotel again.

The check in was easy and welcoming

The lady at the desk was very nice and welcoming.

Did like: Decent breakfast buffet daily. The facility was quite dirty including the towels which were very stained. The room, which was a handicap room smelled of urine which I believe was in the carpeting. We were there 5 nights, room received housekeeping service 1 time! Was constantly searching out towels each evening after returning from days out. Had to visit front desk for non working key card repeatedly.

Hotel was close to where we needed to be. Room was dirty like only the essentials were cleaned. Shower had paint peeling from the tub. Room was extremely humid like the air conditioner was not functioning properly. The rear door by the pool was broken and didn’t even lock. But the hotel itself got the job done.

Bathroom had mold on the ceiling and there was a hole in the ceiling in the shower area. Air conditioner did not work very well. When checking in stood at the desk for over 25 min before anyone came to desk. No one was around to flag down. Hotel keys did not work had to go back to get new ones they gave us one that supposedly worked it still barely worked had to put it on about 10 times to get it to work. Absolutely horrible.

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Check in was easy, friendly receptionist. We were very pleased with our room. We spent two nights at this location. Easy drive to see JFK Museum and South Fork Ranch where Dallas was filmed. They had great breakfast bar. My only complaint would be the lady keeping the breakfast bar seemed very unhappy to the point of not listening. One morning I told her that there was no milk for cereal . I ate my breakfast (not cereal) and she never came to fill them. The next morning, I tried an other approach, by just telling her good morning, no response. Maybe she had issues at home that I’m unaware of,

Location convenient. Housekeeping staff is lazy. Breakfast was bland.

Clean quiet safe

Stayed 3 days, first day didn’t clean but front desk said they clean every other day and that room would be cleaned.. got in around 9pm 2nd night, room not clean and no fresh towels, 3rd repeat

The fridge leaked water on the floor, when I made the reservation it was supposed to be Wednesday, Thursday, and Friday but it only did Wednesday, and Thursday so when I realized what happened I went to the desk to informed them what happened and asked if I just needed to go online and extend the reservation and they said no that they would take care of it for me. The next morning I was looking at my bank account and I was billed 128.00 so I went back down to the desk and the lady never even got out of her chair and said that I was billed correctly. I told her that I paid 71.00 for Wednesday and same for Thursday so I didn’t understand why I got charged double and she said each night was a different price. I told her I wasn’t made aware of that and she said sorry and put her head back down

Pool area was so clean

Has the potential to be a 5 star hotel, unfortunately it’s a 2 star hotel right now

It was ok

Hotel was decent overall. We asked for a room on first floor near an entrance because we brought our dog. Dog friendly was a plus. But the room was damp and musty and nothing ever dried out, even with air conditioning on constantly. Everything felt wet. It was very uncomfortable, but we needed to be close to the exit, so we stayed in that room.

Property was clean and place was nice. Employees are always pleasant. Breakfast was ok. Overall, everything was good...

We have stayed at other Comfort Inns and were very pleased with the service. This is the worst Comfort Inn I have ever been to.

I was there a week and they only cleaned once. I did have do not disturb on my second day and forth day. My trash was piled up and towels dirty for three days.

It was a good stay. The only thing was there was some water damage in the bathroom and needed to be fixed. The hotel need the grass mowed and edge. It would make it look cleaner and more inviting.

Staff courteous and nice. Staff helped me correct mistakes on my booking reservation. Overall good experience. I am a fan.

Great prices and property!! Customer friendly with great service

We were remembered from a previous trip 2 years pryor & this hotel is just so grand, excellent staff & such nice people staying there, we all shared stories of why we were staying there. It felt as if we were among family, can't wait for our next visit

No clean towel exchange every other day this did not work rooms had a stale smell staff did net know any English.

The location worked well for my plans, and the price was right. Hotel seems to be in a bit of disrepair but was clean. Staff was very nice so overall not a bad stay.

Bathtub was disgusting. Absolutely must be replaced.

M

Near my family's house

Amazing

Close to shopping center and food restaurant. Great price. Breakfast

No drawers to put your clothes in

Clean and comfortable, no issues

Check in and out was very good. Location for us was excellent. The toilet needs serious repair, runs all the time very seldom stops. The shower fixtures need replaced or fixed. The breakfast area was very clean, the lady who handles during the week, needs to smile once in a while! During our visit a broke down car, damaged front end and flat tire was there over a week, not a good site for hotel. Last we needed a light blub in our room - told they had none, Walmart is across the street.

Stayed here for the Renegade Rambler which was held in Greenville, TX. Good facility, and easy drive to the start of the event.

All around solid place to stay in Wylie.

Very clean, free breakfast was descent, we stayed there for a quick business trip since there is not much choice around but they keep the facility very clean.

Management is an absolute lie....they are not pet friendly... only dog friendly. Then when told this asking for a refund, the clerk look stumped that i didnt want to stay.

Excellent!!!

Also, the other day they closed breakfast early around 9:05am.

Had blood on my bed told front desk they was not able to handle the situation a/c didn’t work key card barley wanted to work but the house keeper she was nice

Back of property and fence needs work and clean up. Dog bags were out.

Shower curtains was dirty and pink mold around bath tub

Nice place

Nice

It was a fair price a good value for what we received I have no complaints

Quiet

Everything

It was a one night stay that could have been longer, however it seems like this is an older property and it isn’t well maintained. The phone, TV didn’t work, the shower had issues with hot/cold water and the desk chair was very dirty. The shower looked like it had mildew in the corner of it. On a positive note, the bed was very comfortable and it was quiet. Upon leaving, I did tell the front desk about the issues and they said they would get it fixed right away, they didn’t offer any type of discount or credit, sorry but I was staying one night initially. The staff is nice and have stayed there before with other minor issues so I thought sharing this may help them improve their management.

Close to work

No issue(s). Will patronize again

Everything good

Great staff

Comfortable room

Efficient

First room smelt like wet old carpet so bad I had to get a new room. Second room wasn’t much better. Shower was pretty much broken. Front desk was rude at checkout.

Loved the staff. Very personable and friendly.

Very convenient

The pool was clean and quiet. It was located behind the building away from main road.

We were there to visit with family. The grands loved the pool. Location was great as well.

The room was dirty, stinky, stay away!!

friendly staff. clean room

We didnt get to stay, they had no power from the storm.

Im out the cost of the room at Comfort inn suites of Wylie. I need to be renburshed

Very clean and spacious rooms. Great full breakfast. Nice pool!

Overall a great place to sleep when in North Texas.

Staff was friendly it was close to our destination

We stayed for 5 nights, and our room was cleaned only once. I reported to the front desk we had ants in the bathroom, and nothing was done about it. Saw the cleaning personal when I came out of my room, and they asked if they could clean the room. I said yes and asked how long it would take and they said 20 minutes. I went done to the lobby and had coffee. Went back to the room after 30 minutes and the room wasn't cleaned.

Bathroom shower and curtain was dirty…wouldn’t stay here again

Staff very accommodating

"The people who manage the hotel are very rude. Today is my check-out day and the hotel staff entered my room without knocking and told me to check out. This was a very unpleasant experience. Additionally, the hotel lost power during a storm which was another negative experience. The breakfast is also terrible as they serve the same food every day - tater tots, eggs, and sausage links which are not very appetizing. Overall, my experience at this hotel was terrible and I will never come back again."

Cool place and we’ll located

The room smelled really bad, hotel key stopped working multiple times, and the lady servicing the food was touching it without gloves. Hand placing muffins not even on wrappers all on the bread. Dropped a sausage on counter picked it up and throw it in the warmer. Complained to front desk she said oh and never said anything to the lady. She continued without gloves.

The hot breakfast was bad. Terrible sausage. Dry biscuits. Cold reheated tater tots. Eggs were good. Gravy fine.

The beds were saggy. The shower dripped all night. There were no drawers to put you things in. The shower had hair in it.

The beds were comfortable and the breakfast was acceptable. The service was horrible. On the second night of our stay the fire alarm went off at 3:00 am. One of the workers burnt something in the kitchen. No apology was given or explanation. I did received a 10$ discount on my room only after I complained. At breakfast the next morning someone was making a waffle at 9:30 which is when the breakfast closes and the worker unplugged the waffle maker in the middle of the process ruining it. No consideration was given to the fact that we were kept up half the night. At check out the desk person said “Well these things happen. “ Again no apology given. The price was good and it was close to my Dad which is why I visit Dallas but I won’t be staying there again.

Right across from the police station (single lady traveling here), clean property inside and out. Their coffee is amazing! Breakfast bar was just enough. Will totally go back.

Door was not getting locked. Even after telling also they didn’t repaired.

We got to the room a the TV didn’t work. Called the front desk, the telephone didn’t work. Went to the desk and got the right remote for the TV, but there were no standard channels…no ESPN. Explanation from the front desk person…”Well, I guess you don’t have it.” Overpriced, crap service and attitude.

I really like how it's right across the street from walmart and walking distance to food options. Its also very clean and we loved the texas waffles!

They can work on that continental breakfast and spray more often for bugs, but other than that, good place to stay.

We were at this location for the Thanksgiving holiday. We are greatly appreciative of the pet policy but the cleanliness of the rooms was a little disappointing. The room we stayed in had a musty smell and you could tell that the carpets needed to be cleaned. In our shower we found a used washcloth and the tub area was not completely clean so it may have been missed by the cleaning staff. The front desk staff was very helpful during check-in when we interacted with them.

For the hotel recently being remodeled, they didn’t clean up very well. Paint splatters, concrete dust, stuff not put together all the way (the faucet in restroom wasn’t put on al the way and the electric window shades weren’t put together. Just minor stuff

The room was clean and well kept

Convenience, cleanliness, and location was very good .

The knob on the closet door was barely hanging on and looked a mess. The girl at the desk was friendly and helpful.

It was convenient to the area I needed it to be

the room key card could not get hot or touch metal or magnets which we did not know . getting locked out of our room from the inside for the man to tell us he got in right away . other than that amazing stay

Great service and clean place.

Very beautiful & clean. The staff is above and beyond being helpful. Look forward to staying here again

First room we got had body hair on the sheets, tub, and bathroom floor. 2nd room we got, we woke up to a roach crawling on our things.

Very clean and comfortable beds!

Construction going on. Not clean at all. Overall not a good stay. Never had this issue booking with Hotels.com. Just a messy experience.

THE ROOM WAS DARK NO LIGHTS WORKED THEY LEAVE ME A SMALL ALMOST EMPTY TISSUE PAPER AND THEY DIDNT CLEAN MY ROOM AND THEY DIDNT OFFERED ME TOWELS I HAD TO GO ASK AND THE EVENING BALCK LADY WAS ON THE PHONE AND RUDE

Very clean!

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Room was very humid and their only solution was to drop the temp on the a/c to 67 degrees or lower. Helped,but still sticky feeling and cold.

Staff unfriendly