Fairfield Inn & Suites by Marriott Albany

The stay was unexpected, however amazing

Staff was friendly and nice rooms were clean

Very good

Great location No bar are restaurant.

Great location No bar are restaurant.

Exceptional

Pleasant

We had a wonderful family weekend stay at Fairfield Inn & Suites by Marriott Albany! The hotel was very clean, the staff was friendly and welcoming, and the breakfast was great. Our room was comfortable and spacious, and the location was very convenient. We truly enjoyed our stay and would definitely visit again!

This hotel was dirty and disgusting. Please please please do not stay here. I pay so much money for two day and I would have been better off in motel 6

Good

Paid extra for a slip of sofa and it was unstoppable. Lenny smell spoiled. The bed ain’t worse than a hammock that the neighbors next-door were very loud very late. No respect for other people trying to sleep. The room was very hot air air-conditioning wouldn’t keep up not happy at all with my thing when I stay there again.

Very good

Very impressive! Staff was great.

Friendly staff

The staff there were very friendly helpful and kind. The staff preparing breakfast were great, the front desk staff were very polite and checking in and out was a breeze. The room was clean we had no real issues or problems and I would recommend this hotel!☺️

Had to wait until almost 8pm for a room to be available. The room that I was assigned had, let's just say, it was very obvious the bathroom had not been cleaned.

The location felt pretty safe and as far as the hotel, it was the standard Marriott experience. The pool looked nice, but I didn't plan ahead and didn't bring a suit, but the room itself was clean and pleasant.

Could had a better hot breakfast selection

Exceptional

I like that the room was big Because they had me in lobby for 45 minutes because they couldn’t find my booking information very unorganized

I like that the room was big Because they had me in lobby for 45 minutes because they couldn’t find my booking information very unorganized

Poor

The room was nice and clean the staff was very attentive and courteous. The pool was down( that was a downer but all in all everything was good and yes the food was great.

Great breakfast, room was okay and decently clean (no visible dirt or dirty footprints in the shower). Easy to locate and lots of food options nearby for dinner. I would stay here again.

Exceptional

Breakfast menu was fresh, pillows needed to be replaced, bed wasnt too comfortable after a couple of days, a few uncleaned spots, air was immaculate, pool was closed for pool maintenence looked like it needed to be clean and noone was out there cleaning it, probably wont stay there again

For reference, we are a fifty something married couple. Now for my review. My husband really enjoyed the breakfast, I'm not really a breakfast person so it would not be a fair assessment if I reviewed breakfast but it was popular. Staff were very nice and accommodating, I did catch attitude when I asked housekeeping for 2 extra pillows and an extra comforter but overall staff was pleasant . The room was smaller than expected. The room phone did not work. The toilet broke but they repaired it.The mattress was too hard and the pillows were too soft so bring pillows if you like them firm. Also you'll need a blanket, they only had the comforters and its hard to wrap up in them with a sleep partner. The pool and laundry room, yes the whole room was out of order. One of the perks of staying in a hotel is the pool so I was disappointed. When amenities are out of order, they should discount their room prices because had I known, I would have stayed at another property. Disappointment at a Marriott property

Very good

The location and accessibility Had to leave to quickly

The location and accessibility Had to leave to quickly

Superb

Very good

Great stay!

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Clean, modern Latch on bathroom door was broken

Clean, modern Latch on bathroom door was broken

They were so kind to my elderly parents. I made the reservation for them and they had a wonderful room close by for them. They look forward to their return in a few days. Nothing

No bottled water. For over $200 not very good

The room was clean, staff was nice

Absolutely loved our stay

The hotel and room were nice and clean. The staff was courteous and accommodating. The breakfast was good, I loved the waffles. The hotel was located near dining and shopping areas.

Everything was clean and fresh, just the way I like it. The bed was extremely comfortable, breakfast was okay as well. I would definitely recommend.

Room was in good condition and staff was friendly

Room were clean,beds needs to be replaced. Having severe back pain from sleeping on the worn out mattress. “Terrible “

Clean room/bathroom/lobby area. Polite and very kind staff (exceptionally the blond lady at the breakfast area). Quiet place. Breakfast has everything, included gluten-free options. Nice touch!

Everytime I have to come to Albany for work I stay here. It has been two years now and have never had any issues.

Room was clean and staff was courteous.

The location was convenient to why we were there. Front desk rep was not present when we first arrived. The rep wasn’t the friendliest, but she wasn’t the rudest. We did not eat breakfast. We were just ready to go. We did not sleep well. Our neighbors stayed up all night. It must have been 10 people in one room…mixture of adults, kids, and a baby or two. They were up past 1am talking, playing, and disturbing the environment. I know because the noise woke me up off and on. It finally stopped of course after 6am when we had to get up. I can typically deal with what comes with staying in a hotel. I’m not one to just complain. This was

The staff, especially the manager, Sophia, were very helpful. It was a large conference with lots of people and they handled the influx well. Breakfast offered a variety of great food and beverage options. It was a great value.

Staff courteous . Room was in good condition

I reserved a room with two beds a week before my arrival, but when I checked in, I was informed that the hotel had sold my room. The front desk offered me a room with one bed and a sofa bed instead. The sofa bed was extremely uncomfortable to sleep on, and the customer service throughout the experience was absolutely horrible.

Stayed for 3 days, the staff were very friendly and accomodating, the air conditioning worked, and the room was clean and neat. The wifi seemed a bit spotty, but it may have been a fluke.

My room was clean and ready when I arrived. It was a very short wait time. The hostess at the front desk, Alicia, was exceptionally nice and professional. The entire staff I encountered were pleasant and friendly. The breakfast was fulfilling and provided several options.

Staff was very courteous and helpful.

Facilty was clean, comfortable and staff very friendly and helpful.

Really nice spot for our crew. We would stay here again

Everything was great

They didn’t clean my room! So I had no room service ! That was odd

Great place

We often visit Albany to see family. Fairfield will definitely be our 1st choice of hotels going forward. Thank you.

Saw a roach in the bathroom. Disgusting

I enjoyed my overnight stay. The bed was comfy and Netflix access was free. The staff were very friendly and helpful. The fitness center was nice too and I was able to get my workout in for the day.

Did not clean rooms and failed to mention that during check in. Very poor selection on breakfast bar

Great location. I’m from a big city, so I’m glad we had so many options near us.

Staff were very friendly and helpful

Only one treadmill.

Amazing one of the best hotels

Everything was lovely.

We stayed at the Fairfield in Albany, GA for 3 nights. Check-in and front desk staff was fine. Housekeeping was inconsistent. Our room was not cleaned every day during our stay. Trash was not emptied, towels were not changed, and toiletries were not restocked. On one night the hotel ran out of clean towels! Breakfast was fine the 1st morning, but wasn't so great the other 2 mornings. The hotel did not provide enough food for guests during the 3 hour breakfast time. In fact, one morning they had very little breakfast because they said their food truck didn't show up. As a result, we had to buy breakfast! Our stay was disappointing for the amount of money we spent. If we have to visit Albany again, we will not come back here.

The property was overpriced for the quality and condition of updates or upgrades. Was told at checkin access to streaming ie. Netflix or apps currently down. Breakfast was not to normal Fairfield standards. Water in lobby nit replenished. Will not stay here again.

Breakfast was ok...very limited options and always seemed empty, like the rush just happened, but we were there at 7:30AM, breakfast starts at 7AM. Requested extra pillows(pillows are too soft and flatten out immediately), the staff could only find 1 extra pillow!! Really!!??? Hotel was clean, but would try different hotel if we return to area.

Me and my partner enjoyed our stay.

The room was dusty and the shower head in the room needs to be changed!!

Great location. Staff were friendly. Hotel was clean.

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Very relaxing

Clean

Our room was perfect. Very clean. The bed was super comfortable; linens and pillows were clean and fresh. Shower was hot with good pressure and hallway was quiet. Breakfast was delicious and very generous in the quantity of selections.

The room is small and dated. The workspace is directly in front of the tv. The staff is super friendly however I will not be returning.

This hotel was clean and quiet. Staff was unobtrusive but great.

- food, reservations process, no maps

Location to shopping mall.

The staff was extremely friendly and the hotel and room were clean

This property was clean, nice in general, and the personnel were helpful & competent. The only disagreeable part of our stay was the breakfast. A full hot breakfast was advertised. A full breakfast was offered, but it tasted like thawed food barely warmed in a warming dish. The coffee was hot and great. My husband had cold cereal one morning, and he said it tasted stale. Our overall stay was good; but my husband probably will not stay there again because of the disappointing btrakfast.

It’s a Fairfield inn. Nothing special. Safe area. Don’t eat at the longhorns across the highway.

I didn’t like the fact that housekeeping came into my room before checkout without knocking. Corners of bathroom floors were dirty also other than that very comfortable place. Quiet , welcoming and nice staff.

Room was very dark not enough lighting,toilet didn’t work . Overall property was close to everything

TV had lots of channels but no instructions on how to find a channel or what was available.

Bed ok, shower volume better than average, water hot, old hotel, elevator quit working, clerk said she would have to reset it (indicates regular occurrence), hotel cost $220 for the night, at best a $100 room.

Breakfast was really bad, microwaved bacon. No milk for cereal. Coffee was pungent taste. Front desk was not manned properly.

:Our check-in was exceptional. Our son wanted a waffle the morning of check-out and the woman who was handling the breakfast area told us that it was 9:45am and breakfast was to end at 10am; therefore, she would not assist us because she needed to clean up and she had to check people out. My husband reminded her that it was only 9:45 not 10am, to which she told him she "didn't care and she was not going to allow us to make a waffle" We left and were disappointed to have received such an ill tempered person who obviously didn't want to be helpful, but had such a warm, welcoming experience prior when we checked in the night before. This employee does not need to work with the public and if she is to continue, she definitely needs to have some training on customer service, kindness and servant leadership...because she absolutely failed to demonstrate any of those qualities and was down right rude and nasty to our family.

The deadbolt was broken, there was hair all over the bathroom floor, there was mold in the shower, the thermostat was broken, and there were sugar ants.

More irritating was the lack of receptionist for the checkin process, I had to wait for about 15 minutes becuase the manager was working to solve room problems and guest requests while attempting to checkin guests. The room service staff was also a point of irritation as they skipped my requested room service even though I interacted with the worker before i left the room for the day. Last point, the breakfast was decwnt on Friday, but for some inexplicable reason on the wknd, syrup for the waffles was switched from a typical store bought brand to some inedible non sugar concoction in individual containers. This to me was simply tacky. That said, I would not stay again and in fact due to this experience would be waybless likely to consider any Fairfield and less likely to consider a Marriott brand.

It would be awesome if you guys considered non-pork eaters by offering turkey or beef sausage patties for breakfast. What I did like were the outstanding in customer service at Guest Services and politeness of the housekeeping staff. They spoke to us every morning with a smile. I am very big on customer service. will stay again.

When we arrived we were given a handicap accessible room which isn’t what I booked. The bed is lower to the ground, there is a seat in the shower that blocks half the tub, the toilet had a ring of mold around it, shower didn’t drain so you were standing in 3 inches of water while showering and bed was uncomfortable. There were extremely noisy people that slammed doors and screamed until 2am.

The rooms felt like home

Nice clean property. Conveniently close to a small shopping plaza and food options. Front desk staff was nice and greeted me with a smile.

Staff was very friendly and helpful. Breakfast was very good.

The lobby was nice and clean when I entered and the person that greeted me and assisted me at the desk was friendly. The room was clean and spacious for me and three of my grandchildren (ages: 7,5, &3). We had a comfortable stay.

Jaylen at the front desk was exceptional. She was friendly and professional.

Easy check in and good breakfast

Nice clean hotel

Good Location

Property was nice. Bathrooms could be updated.

I didn’t like that a room with double beds had only one nightstand between the two beds. Having a microwave in the room was good but the fridge was small.

Great check in !

I got to hotel at 5pm to register. They said my reservation had been cancelled through third parties early this morning due to water damage issues. You were supposed to notify me. Had dif full time getting other hotel close to where I needed to be.

Great stay

Nice and spacious king suite

Nice and comfortable. We enjoyed the breakfast, with English muffins, eggs, sausage, oatmeal. Would stay again. This was a business trip.

Super clean!

Bed was old, lumpy. Dry old bed linens

Very clean and spacious. Nice all the way around

Breakfast was mediocre and very dissapointing. No salt, no pepper, no syrup for waffles, no jelly or jam for toast.

Excellent accommodations. Extremely disappointing breakfast. Stale rolls, vac-pac waffles, eggs from a jar. Sausage with no taste. Need a major overhaul of breakfast program. Could not find a worse breakfast anywhere.

Cleaniess great hospitality customer service was great

A suggestion…the water pressure on the 3rd floor could use a re-evaluation.

I enjoyed my stay and the staff was friendly.

Location

Friendly staff cleanliness of the room pleasant environment.

Very clean and very held staff

Very comfortable, clean, and the staff were excellent.

I had a great stay. It was clean and the staff was very friendly.

Staff was fantastic. Hotel room was comfortable, clean, and overall relaxing. The bed was fantastic, breakfast was simple but good, and the wifi/internet was adequate. The shower was absolutely pitiful, with such low water pressure you had to beg it to just let you rinse off.

Overall, the property was clean and the staff were very pleasant.

I didn’t like one of the beds in room wasn’t properly made up look like someone had laid in one

The stay was very pleasant

Nice Clean

Staff was nice. Pool and hot tub are closed and stunk. Only one piece of equipment worked in the gym. Chemicals stacked in the entrance. Outside of the entrance was filthy with what looks like mold growing on the building. And the elevator made a Loud grinding noise that we could hear from our room. After reading other reviews, I see that these problems have not been addressed for several months. there are several other hotels nearby, I would suggest trying one of them.

Room was too small. Customer service rep didn’t try to make it better.

The staff were friendly and thoughtful.

Manager sorry don't remember her name but was at work Friday at 530 was very helpful and check Manager Sunday morning 4 am were excellent

I stayed here for a week and I loved it. I felt safe and it was very clean! Staff was so nice! Definitely recommend!

Convenient, good hot breakfast, clean.

Mattress was lumpy. Toilet wobbled.

Please avoid this hotel like the plague. Dirty curtains, creepy crawlies

Left after one night and moved to a different Marriott and paid for 2 hotels for the same night.

Hotel was ok. It was dated. Our shower in room 225 was clogged so water didn't drain well. Staff was nice.

The staff was excellent. We stayed for four nights and became part of the family!! They made us feel very welcome. The hotel was in a great location and the facilities were very clean and welcoming.

I was greeted at the front desk when I arrived, and the gentleman was nice. He had me checked in and on my way very quickly. The room was nice and clean. The only complaint I have with hotels is the TV's are way to small for the room and sit to low on the counter to watch from the bed. Other than that it was a great stay.

I liked the proximity to eating options. The property is clean and well maintained. Everything went smoothly with our stay. I'll consider staying here again.

Property is going through updates which is good but someone with Asthma shouldn’t stay there during the updates

I didn't like that the bathroom shower wasn't properly cleaned. There was hair on the shower wall. After seeing the hair, I questioned the Cleanliness of the room.

Would not stay again.

Only negative is when we walked in we greeted the employee but he didn't acknowledge us for at least a minute. I started to pull up the email to try to download the app to self check in. Then he helped us check in. There was no one else in the lobby or on the phone. He then tells us where everything is at hands is the keys & that's it. The employees at Starbucks were way more friendly than this grown adult working in the HOSPITALITY industry.

Mattress was hard and lumpy. Food was fair at best.

Property was easy to get to with GPS, staff was super friendly. Some of the rooms weren't cleaned to a regular Marriott standard but they were still usable.

On first floor

I was greeted by Jennifer when we checked in late on 8/8, she was very nice and helpful. The room was clean and breakfast was nice on the next morning (8/9).

Rudest hotel staff I’ve ever met

Nothing

It was clean

Rags were soiled, towels smelled like mildew