Quality Inn & Suites Altamonte Springs Orlando-North

Convenient location to stores, restaurants, freeways, lots of parking Unpleasant smell in the room, air conditioner was LOUD, the courtyard fountain was filthy so didn't even think about trying the pool.

Toilet seat was broken but other than the room was clean and quiet

very affordable business travel.

was very affordable and convenient.

Need maintenance

They are doing some renovations, but they need to try to do a little better.

Don't go to this place. It's not a hotel; it's a motel. It's dirty, there are cockroaches, and the service is horrible. Don't waste your money.

It was walking distance to great amenities

Staff were extremely unhelpful

Not the way I was expected Nothing

The room smelled like mold and when asked to please wave the 2nd night, due to each person staying in the room having respiratory problems, "Partel" told us to call wherever we booked our hotel. We asked if she could give us the number, she looked at me straight in my eyes and said google it. We did so, got in touch with who we needed to get in touch with, they said they had to ask the hotel to waive our 2nd night, Partel told them no. She mad us call all around just for her to say no. Also, I booked the room for 4 people. They had 2 bath towels, 2 hand towels and 2 rags. When I asked Partel for extra towels, she took her time to call for more towels for me. She was very rude and inconsiderate about everything.

Served our needs. Easy check in. No issues with the room.

The front desk lady was nice. There is plenty of parking and its free. There are no nonsmoking rooms on the property. I requested a nonsmoking room, yet my room smelled like an ashtray anyway. The furniture is very old and outdated the fridge was rusted inside and out the blankets had burnt marks on them.

Passable

There was only one wash cloth

Rooms were the cleanest. The AC wasn’t working and the pictures are outdated. I even had to ask for a fan because the AC wasn’t working at all. The staff wasn’t helpful at all. I wouldn’t go there again.

Horrible. Bedbugs, blood and stains on bed.

Only thing, the fan in the bathroom didn't work. Thank you Susan for great customer service! 🙏💫

Bad

Window blinds did not cover the entire window compromising privacy Staff did not know how to communicate the location of the room and the property was poorly marked (room numbers small and some worn off) so it took lots of walking to figure out where the room was Breakfast was dry cereal and waffles, no selection Charged extra on site for booking with a 3rd party service Room was clean enough

Showerhead in room 152 was very gross and not clean, to the point the water didn't even run through it right. I would never reccomend or return to this property again.

When you book on Expedia you book a pet friendly hotel it does not give you an option to express that you have a pet when you get there they're not asking you about a pet and I put up a deposit down of $50 they threaten to take my deposit because I was going to take a waffle from the continental breakfast that says online it's called breakfast on the go free breakfast on the go number one I'm legally blind and I was bringing waffle back to the room for my husband I couldn't read any sign that they had in there and the man who came in and said you can't go out that door with that waffle I said I was taking it to my husband cuz he wasn't feeling well and he said if you take it out that door you lose your deposit I said I thought he was kidding so I was just kind of like going out the door anyway joking around with him at the same time and he started getting loud with me and then he started you know he was really yelling and so in turn I said how are you talking to customers this way do you have a manager and he said no and I said you own this place and he goes my family owns this place and if you don't like it you can leave and you can leave now and he was very rude to me it is a family-owned Hotel they do everything from maid service in the morning to he shows up because he sees on camera what's going on we stayed four days and at the end of our four days he took our deposit because we had brought our pet it said pet friendly when I reserved it and that was it no other questio

Perfecto

This was not as advertised at all. In our room the bedding was stained, roof falling in, the ac was not attached to the wall correctly(we could see outside), the flooring coming up, and much more. If we didn’t arrive at 11:30pm I would have stayed elsewhere. It was also hard to check in, all doors were locked. There was a sign saying to ring doorbell he bell which was also broke it was just the electrical part which I don’t think worked because I hit it multiple times and then had to knock on the window.

Cheap place to stay. You get what you pay for. This place looks worse on the outside than the inside. My room was good. Comfortable bed and pillows. Good size TV and shows to watch, microwave, refrigerator, and coffee maker. Just old but worked.

Staff are nice. Bed was comfortable. Its a cheap place to stay and that is all.

The bed was comfortable as we're the pillows. Room was quiet except for the air conditioner. It was a cheap nightly rate room and has a good location. You get what you pay for and therefore I got what was expected.

When I first check in , I asked for early check in which was a 20 dollar extra fee that I didn't mind. Get to my room and half of the lights worked .called down he had to fix a breaker ...then food left in refrigerator, TV upstairs didn't work nor did the microwave.towels had stains but I bring my own just cause of that .

Everything was terrible, don’t go there, they are scammers, they are bad in everything

The set up was cute.However, the air conditioning did not cool off the top unit where the bed is, the ceiling fan did not work, and all they offered was a small little table top fan. There was food left in the refrigerator and garbage between the wall and the mini fridge and stains on the top blanket. It worked for the night, but I would not stay again

If I could give them a negative five stars i would! Super dirty, found 3 roaches 2 were dead and 1 alive! The building on the outside is super old and run down. I would never stay here again even if they paid me! So disappointed, i've stayed in quality inn before but never like this!

AC was super loud hard to sleep. Also had a queen size bed, but turned out to be more like a full. So not too comfortable, but gets the job done when you need it.

The staff acted like it was an inconvenience to help a guest, there were items missing from the hotel room

Man roaming around the parking lot without shoes, very creepy. Many windows were boarded up from the inside. No lobby, had to interact with staff through a small window. Light switch didn’t work, a/c didn’t work, big holes from cigarette burns on the bedspread. Bedbugs crawling on the sheets, door between our room and another said not to open the door, peephole in the door was plugged with toilet paper, room smelled awful, crumbs on the desk. We were there approximately 20 minutes and went to the shady window to return our keycard. Man said we could not have a refund. Btw, the room looks nothing like this picture.

A/C in the room worked well but the fridge did not. Never got cold and made noise around the clock.

Very nice court yard area with good swimming pool.

Poor

The “only” thing I liked about the property was the “concept” of the room. The fact that the bedroom was a loft, had a bathroom, and downstairs had the sofa bed with the main bathroom. Upon my arrival, I asked if there was early check-in. I was told yes but for a $40 fee despite having just completed a 16-hour drive from New York. While I agreed to the fee, the staff member assisting me was visibly unwell and had and unpleasant demeanor on top of that. No hello how are you etc. it was almost as if I irritated him. The first room I was given was completely trash. The bedding appeared unwashed, blankets had visible stains, the room had a strong odor, and the upstairs toilet seat was literally cracked in half. ? I told the gentleman who checked me in and he didn’t seem phased about it. So he moved us to another room, only to find the same cleanliness issues with the bedding, odor, etc. At this point, we cleaned the room ourselves and purchased our own bedding and towels. This is disappointing on so many levels especially for a hotel that charges guests and promotes itself under the name “Quality Inn.” Theeeeeen…. When I requested assistance with the television, a staff member entered without greeting, had loud Indian music playing from her phone, and was no way near professional. She even rested her body against bed we had just cleaned ourselves. I went to acknowledge her and she looked at me as if I did her wrong. Overall, the property is poorly maintained, and the level of cleanliness is far below basic hospitality standards. Staff professionalism does not exist, and the appearance of the employees reflects the same lack of care seen throughout the property. This was an extremely disappointing experience, especially given that we were in town for a funeral and already dealing with a difficult time. I would not recommend this property to anyone.

Room had a smell, sheets had burnt holes on them, towels were cheap. Floor was filty. Front desk service was horrible except for the overnight ladie who was the only good thing about my stay. Very helpful with the breakfast on how to use the waffle machine. Besides the hotel was not to my expectation. What you saw online was not reality.

My boyfriend and I needed somewhere to stay in Orlando after a quick trip. Reviews on Expedia said it was decent place to stay. When I arrived there were people speaking to the front desk employee. She told them that they would not give them their body back because the room wasn’t to their standards, I felt very uncomfortable before I even checked in. When it was my turn t

We needed a place to sleep that night, and it was late so we opted to just put lysol and sleep, we were tired!

The A/C did not blow very hard took a long time to cool the room off. The foot was water damaged in several places. The pool sign said hours were 9 am to 10 pm the staff closed the pool at 8:50pm.

Upon check-in i was told to pay $6 extra for my room because I booked online on expedia. I booked for a non smoking room the room strongly smelled like smoking chamber. When I exited immediately and asked for a non-smoking room she said I have to pay $78 extra because she don't think is a smoking room wich i refused. Then she said I have to talk to her manger or she was pointing to a sign of clear choice. Then it was full drama. Then after that she gave me the 2nd room at that point it was already 11pm, that second room was worst than the 1st unit. I was extremely tired and just needed to rest, I have to spray the room with all my cologne. I had two different tips of air freshener and open all the coffee pour it in certain areas then wipe the bed frame. At least I got 2 hours sleep in that unit and I checked out at 6 am.

Exceptional

Greasy

The lady at front desk was terrible and their charges and policy are ridiculous

First room they put us in had mold on ceiling from leak above. Second room was better however the fan in bathroom did not work and people above smoking - odor came through our bathroom fan and we could not blow it out...yuk! Parking easy and felt safe. Pool area very was nice, but had not been cleaned in a while. Air conditioning worked fine. Most staff was not real friendly, only lady in late evening seemed friendly. Will not go back to this one.

Pictures were of the motel years ago.Did not stay.

There was no breakfast. Staff rude. dirty rooms they refused to return money. Don't go here with your family.

Great for the price

Coffeemaker was destroyed

Staff was very rude, unprofessional,an just all around needs better customer service,staff has very poor attitude.

The room was nice and comfortable,and close to highway. Staff was very rude, unprofessional,an just all around needs better customer service,staff has very poor attitude.

The “only” thing I liked about the property was the “concept” of the room. The fact that the bedroom was a loft, had a bathroom, and downstairs had the sofa bed with the main bathroom. Upon my arrival, I asked if there was early check-in. I was told yes but for a $40 fee despite having just completed a 16-hour drive from New York. While I agreed to the fee, the staff member assisting me was visibly unwell and had and unpleasant demeanor on top of that. No hello how are you etc. it was almost as if I irritated him. The first room I was given was completely trash. The bedding appeared unwashed, blankets had visible stains, the room had a strong odor, and the upstairs toilet seat was literally cracked in half.

Súper cómodo baños modernos

We don’t on the side of the building and told me it would be a while because she had to check somebody else in it.

Location Room smelled musty and staff was rude.

Location Room smelled musty and staff was rude.

The suite was beautiful nice and clean the LR wall light didn't not work but the lamp provided enough lighting the bathroom was very clean the outside property was so beautiful and clean the only thing I can say is the staff at front desk needs to be more respectful when talking to someone especially someone spending more than 200 bucks for one night in a room you aren't entitled to anyone's money this is why I prefer not to patronize Indian owned hotels they usually aren't as friendly and act very entitled...would I stay again? Absolutely the property is clean and nice and so are the rooms if only stay in the suites though

Ass

You get that you pay for

No

Horrible day at the qaulity

Very good

We went to the front desk and explained it to the woman who then gave us another room which upon entering smelled like someone had been smoking pot. At that point we were out of there!

It was a convenient location but not clean but it was quiet and nice pool area

Good stay

For the price

For the price

No not sare

We had no room service our full stay.

We only stayed one night, though we booked three. There was black mold in the bathroom! Our health was of concern, so we cancelled and are hoping to receive a refund. There was also a lot of noise throughout the night from other guests or outside our room.

It's located in a good spot. Not very clean property, but the room was well. Affordable. Breakfast was average.

I don't use the laundry service

Property unkempt, I could go on and on.

Clean room

We weren't there more than ten minutes after after checking in, before we checked out. The room they gave us had such a strong odor of mold that I couldn't step in the room more than a few feet. We tried to check out the gentleman at the front desk was extremely rude to the point of anger almost. He refused to refund me.I was supposed to be there 6 days. I knew we were in trouble when we were at the front desk. Checking in and a group of 5-6 homeless people with their carts & belongings made themselves at home in the lobby. The front desk manager had absolutely no problem with that.

nothing i can’t believe whmd parnwtwrsbwith this hotel everything was disgusting

nothing i can’t believe whmd parnwtwrsbwith this hotel everything was disgusting

one problem i am very disappoint who works seem lazy for not doing breakfast cause none butters and muffins. without put butter on toast and waffle terrible very poor job, must be plan for that. i went there many time since but recentl last monday morning bad make me frustrate issue breakfast

one problem i am very disappoint who works seem lazy for not doing breakfast cause none butters and muffins. without put butter on toast and waffle terrible very poor job, must be plan for that. i went there many time since but recentl last monday morning bad make me frustrate issue breakfast

Breakfast room was lovely

my reservation wasn’t found and i had to pay extra. my sheets were dirty . shower had hair in it

Room and bathroom was filthy, we were unable to use the television because there was no remote, and none brought after requesting another, no towels/wash cloths in room initially and then when we asked the front desk only gave us two of each, even though we were a registered party of four, refused to provide us additional towels etc… Overall experience was terrible and I would not recommend this nor want anyone else have to endure this!

Rooom 201 everything is good only de floar need Cleening thank you god bless you

Very clean. Easy access. Would stay there again.

The room was not clean. The refrigerator was iced over the floor was dirty. The bedsheet was dirty the toilet at a roll of toilet paper inside of it. And it was a smoking room and we needed a non-smoking room.

Lady at the front desk had horrible customer service when I was checking in. I rented the loft. No hand towels for an upstairs bathroom. No option to turn on upstairs fan. So I slept pretty warm upstairs. Only one tv remote worked. It was a decent stay. I don’t know if I would stay again.

I have stayed in many hotels and this one was the most discussing hotel of my life! It’s like entering a third world country hotel with air conditioner that stinks mold, sheets that have holes in them, and bathroom floors full of hair. And the most shocking was the Indian front desk girl that gave me the worst attitude because my TV remote control was not working. Breakfast was disgusting we didn’t eat anything. I wish I had read the reviews and not gone here. Please save your money and go somewhere else. Filthy place.

It was located in a good area overall which is what I liked. However, the renovations in the room wasn’t the best..poorly and cheaply done. The smell in the room was horrible felt like I was in a motel, I had to go buy air freshener to tolerate the aroma of I’m guessing cheap cleaning products I don’t know. The floor was very slippery also. The bathroom was renovated nicely but that’s it. My covers had stains on them and we didn’t get the best sleep due to the itches it gave us, we literally decided to sleep in our clothes so not much of our skin would touch the sheets. This is a hotel for if you have no choice and you got to do what you got to do. I wouldn’t stay again unfortunately.

Breakfast was weak! Had to ask for coffee, coffee cups, bowls and mall for cereal. Bathroom was the nicest room in the suite.

room was horrible, smelt like smoke, there was a cockroach in the bathroom, stains on the bed and a brown stain on the towel..stay away from this hotel

Yes, no breakfast or ice

I stayed at this hotel about 18 months ago(??) and they were in process of room renovations.Its complete but lacking. My room had a musty smell, in a Monday to Saturday stay I only had service to my room 1 time with cleaning, fresh towels and bed made. The last night a roach was crawling between the bed sheets -- freaked me the f out. Its too bad. I liked having a courtyard room as it makes me feel safer as a solo female traveler. Unfortunately with the service experienced this visit I doubt I would return. Front desk personnel very nice though.

First of all I booked this room through Expedia who I use quite often. The first thing I was told when I checked in was that I didn’t pay enough so they charged me an additional $30 for the 5 day stay. The room was clean and comfortable but the good ends there. The laundry and ice machine were both out of order. Breakfast was cold tater tots and Luke warm sausage. There was a waffle maker if you can get the batter dispenser to work. Otherwise there’s toast but the handles are broke on the toaster or an apple and coffee if there’s any left. And if you like that wonderful pot smell 24/7 there’s no shortage of that. Do yourself a favor and spend a little more and get a better room. This is far from “quality”

Our room in this hotel was very basic, that's fine, but there was a slightly bad smell in the room, plus small bugs biting us for a few hours.

Never stayed in a motel that dirty told what was not even attached to floor toilet seat was messed up, and one side was not even hooked slid from side to side when you would sit on it

The room smelled. The floor was dirty. The air conditioner was very loud. The pool was closed for the entire week. The laundry was out of order. The ice machine was out of order. The microwave didn't work.The breakfast was mediocre. An attempt was made at updating the decor in the room but it could use better lighting. We stayed a week and asked for a room clean but it didn’t happen - the towels and garbage piled up. Although we had some good interactions with the staff, I would not recommend staying here. The only plus was it's closeness to the highway.

Rooms were clean,

All the

staff was so rude.. locked the front door on me and made me check in at a small window. breakfast was horrific and place was a complete mess. coffee spilled everywhere and no sight of being cleaned up at all. looked like the roof of our room was going to fall in on us.. I would give zero stars if i could. 100% would not recommend to anyone not even my enemy.

The room that I got at check-in was not the same room I had booked.

Beware. The Expedia prepaid room price is not the price I ultimately paid. The property added an undisclosed hotel service fee on check in. The clerk also added a tax charge, which was removed when I showed taxes were already paid on the Expedia receipt. You have been warned.

Got there at 11 stood outside for 15 min waiting on someone to come to window could see them inside finally comes to window would not open door finally comes to window and process us hands key doesn't say where to go or show us finally find room it was clean outside entrance left at 8 am so it worked

However, the cleanliness of the room is the responsibility of the staff here. The room has a distinct smoke smell despite being told this is a non-smoking room. The floors are coming up and are uneven (a major fall risk for someone with limited mobility). There are holes in the walls of the bathroom and the refrigerator is rusting horribly. Worst of all, there are burns on both comforters and one fleece blanket on the bed was completely riddled with burn holes.

Everyone was nice, i didn't see no Bed Bugs or Roaches in my room, only gave 4 stars because the breakfast was Ehh and the breakfast area was a bit of a mess.

Outstanding on all levels.

Room door was damaged from what appeared to be a break in. Door frame was pried from wall and tacked back, security lock was broken, and door difficult to close. Bathroom sink drain was slow and most likely clogged. Reported to management upon departure.

The rooms were upgraded, clean and quiet. Room servicing was complete everyday.

All average for this price bracket

Place is a dump. Should be torn down. Dirty, mold in the shower, walls are dirty,floors dirty. Every room has been smoked in. People partying infront of other people's rooms all nite, police there every night. Should be refunded with an apology.

La experiencia fue Orrible no lo recomiendo, dicen tener lavandería y no sirve nada dicen tener desayuno y no hay nada no te hacen limpieza, tienes que decir que te cambien las toallas si no no lo hacen, el desayuno si son las 9 te lo quitan de las manos fue Orrible el personal grosero, me cobraron de más a casa uno 6 dólares no me cobró lo que decía la página

Excellent

Also, during breakfast the lady staff member was rude to my 16 year old daughter. I understand that there are some rough looking locals at that establishment, but coming from out of town, we can constitute what neighborhoods are good, bad, etc. they treated all customers rudely and with disrespect. I would never recommend this place to anyone. Very dirty as well. No trash can in room, holes in walls, and one toilet paper roll. We received no towels and maid cleaning during our stay

I had to find someone to be able to even check in. The paint was peeling, room smelled like bleach, and a roach in the bathroom. The tv didn’t work nor the alarm clock.

Room was clean and quiet but had a stale smoke smell for a non-smoking room and very little product like lotion and conditioner. Very basic breakfast and coffee was not great. The weekend price was rather high for the stay at this motel.

Toilet wouldn’t flush. Sink was leaking bad. Room smells bad as well. I wouldn’t recommend staying here. I complained and all he did was say “sorry.”

Check in was easy. The room was very clean and the bathroom was huge. Parking was great. I have no complaints whatsoever. I will definitely be staying here again.

Great staff

Staff was aazing

Very uncomfortable beds, booked queen room, but the bed size was definitely a full. The mater was not of good quality,uou could feel the springs and platform it sits on when laying on it. I will say shower pressure and heat were great. Please be advised they charge a $50 deposit as well as a $6 property fee upon check in. After dark, the lobby is closed and there is a window for check in.

Very comfortable. Easy place to work with.

Bed and pillows super comfortable - check-in was a little annoying as they do not let you into the lobby and you have to do everything thru a little window, which made me wonder if I picked an unsafe hotel but it was fine.

The hotel was very dirty and smelled terrible. I would definitely advise staying away.

Clean love the stay

Pictures were deceptive. Checked out early and room reeked of cigarettes

Clean sheets and towels, kind staff

Clean and quiet

I have never stayed at a Quality Inn & Suites in bad shape as this one. The bathroom and shower floor had hair on it. The bathroom smelled like someone had smoked in there. The ceiling had spots where the paint was peeling off. When I checked in she asked me if I wanted smoking or no smoking room. I told her there should be no smoking in every room. She said we have smoking rooms. Like I said "I have never stayed at any hotel in bad shape as this one.

Room was terrible, creepy place. Dirty, smelly, not well maintained. Whole property looks very old and outdated. I didn’t stayed, not a place to take family.

The free breakfast is not worth it. Yogurt, cereal and toast was all that was offered. The room was decent. Ac works, shower has hot water. Pool was closed.

Room was clean and comfortable. Perfect location for travel since it is close to 1-4 and a bunch of restaurants & shops. Area was well lit. Stayed for 5 days.

Excellent

Love my stay

They took my deposit before the check in, While the check out they don’t give it back to me

Room was clean.

Room had roaches

Breakfast was very nice

Great!

Front desk

Yes they a great service

The room was in really bad shape, the shower head had build up which was black, there was hair all over the bathroom. The door to the bathroom was broken, and the fire alarm was hanging from the wall. Breakfast was close to nothing, we ended up in Mc Donald’s which was next door.

Excellent

Everything was great!

The "breakfast" was terrible! All they had was toast an apple and yogurt! I had pet hair allllllll over my sheet and as i wore socks in the room it was allllll over my socks and I'm highly allergic. I told rhe staff, they did nothing, and then when i called for a possible refund, even if it were for just one day, they said I was lyong and denying any credit. The staff is ran by mostly indian people and they had attitudes. Only one who didnt was the agternoon shoft white lady but she doesn't do her job too well. It was an over all bad experience. Now I know why they only have a 2 and a half star rating. The best thing is that there are many restaurants around and close to the highways.

The door to the lobby was boarded up, and a pipe that would’ve drained water from the roof was broken, so the three days of nonstop rain were the loudest sounds ever, because the rain would go through the pipe, then spill out of the broken part, directly onto the metal roof. And every single day, sometimes several times per day, our room keys would stop working. Going to the lobby to get them activated got annoying. And let’s discuss the “breakfast”: a waffle maker, about 10 pieces of wheat bread/muffins. Some Raisin Bran & Frosted Flakes, great value yogurt, old stale coffee, and old apples. I made a waffle & decided to have it in my room, the guy at the lobby’s response? “No no! You must eat in the dining room!” I immediately threw the waffle away and left. And that was our last day, we did not go to breakfast the previous 3 days. The only thing this place had going for it? Location. Otherwise?

Room has roaches, it was super loud and when we told the person at the front about the roaches they acted like it wasn’t a big deal

spacious room, nice staff

The room was in bad condition, the air conditioning was broken, there was a bad smell in the room, and cockroaches were on the walls. Do not stay at this hotel; it is in very bad condition.

really bad experience, they need to focus and clean the room

Great location at reasonable price.

Staff and service very slow, my room have a dirty towel hanging up and they charge $12 service fee for 2 nights

No soap in the room in their dispensers in the shower.

Everything

Worse customer service and didn’t have crib bed like advertised. Long story . Don’t bring your family here

Room was neglected (stains on sheets/comforter), staff acted put out when clean sheets were requested. Pool was roped off. Heat did not run well. Toilet was dirty upon check-in.

Clean room

Very quiet and clean

My visit to the Quality Inn in Altamonte Springs and let me tell you — this place is nothing like your typical Quality Inn. The room is super clean, spacious, and honestly way nicer than I expected. Check-in was fast and smooth, and the front desk staff were awesome and super helpful. I’m really impressed with this location and would definitely stay here again.

Clean room ,staff nice. Just had odor from being shut up great location

They double charged me it was very bad experience very bad..

Don’t stay in there , cockroaches all the places in the room, rusty microwave / fridge , stains in the beds / barroom , smells like cigarettes/ light switch didn’t even work , I left the place after 20 after checking in that’s how bad this place is , plus the lady in front desk was rude maybe she doesn’t like the night shift :)

Our room smelled like mold, very overwhelming smell, the fridge froze all of our drinks and was making very loud noises that kept me up most of the night, also did not have enough towels, they only gave us one washcloth and there was two of us staying in the room. Overall was not a good experience.

Nice room!

Affordable rooms with great service

I would never recommend anyone to stay there worst experience ever they need to be shut down

price

Csr at desk .. very patient and kind

Women at the front desk was rude.

Room had stains on bedding, check in was hard because of them being so short staffed, and came back for the second night and had to get the key card reprogrammed because it wouldn't unlock the door at 11pm

I made the reservation for a friend and live an hour away. He couldn't check in unless I drive there. Then said I couldn't get a refund for my reservation.

Outstanding!

The location is great and the room is very cozy. However, the cleanliness of the room could be improved.

There was literally roaches crawling in the room. The hotel was absolutely disgusting and the ceiling by the door and in the bathroom had MOLD growing. I’m absolutely disgusted that this place is even still operating.

The towels were dirty. Some of the staff unfriendly. Not what I thought advertised of hotel. Property didn't appear safe.

I was a bit weary of this hotel after I read the reviews but honestly the stay was great! The gentleman at the front was super helpful and kind. The room was clean , parking lot was good. I’m happy with my stay here.

We weren't able to stay because the room designated as handicap accessible did not even have enough space between the bed and dresser for the wheelchair to fit through so the bathroom couldn't be accessed. Our wheelchair is smaller than standard size, so I have no idea how anyone with a wheelchair has been able to use the room.

We arrived around 10 PM after a long trip, only to walk into a room that was absolutely disgusting. There were grease stains on the blankets, nasty stains on the pillows, and the walls looked like they hadn’t been cleaned in years. Even the microwave was filthy, caked with old food and grime — the most unsanitary I’ve ever seen in any hotel room. When I asked the front desk for clean blankets, the staff member barely acknowledged me and handed me just a sheet, as if that solved anything. The next morning, management finally came on duty, so I requested clean blankets again… and even the “clean” ones they gave me were stained. Completely unacceptable. The bed itself was another nightmare. The entire left side had a huge dip, like a chunk of the mattress was missing. My partner woke up in pain from trying to sleep on it. The next night, we had to sleep diagonally with our feet hanging off the bed just to avoid that crater and get any comfort at all. To make matters worse, the staff was rude and unpleasant, acting annoyed anytime we brought up legitimate issues. Breakfast was a joke — almost no food available, and the waffle maker was covered in junk and looked like it hadn’t been cleaned in ages. Everything about this place felt dirty, neglected, and poorly managed. This hotel should be called “No Quality Here”

This room the toilet rocked. The bathroom door didn't close. And noisy. They don't have instructions how to work the TV.. the microwave in all the rooms need the plate take out and cleaned underneath. Refrigerator had some know of black/brown stuff stuck to the shelf. Spotted 3 roaches

The beds were so high that my cousin, being short and heavy, couldn't get in hers. She had to use the desk chair with wheels and it was very dangerous and uncomfortable. We had to bring a step stool for the second night. Why, if you are catering to all kinds of people would you have such high beds? Also, there were suspicious looking people in the parking lot and it smelled like pot and alcohol. And the neighbors were up all night with very loud voices and noisy TV.

Ask for a non smoking room smelled of marijuana. Bed had rather fleas or bedbugs. I left there and moved to Hampton Inn. Person checking in was rude and condescending. Expedia should be embarrassed to have them on their site. I use Expedia quite a bit but I am will be rethinking using them in the future. Very disappointed.

Room 116 a/c was making noise the last few times we used that room. Parking lot has some work going on

The a/c in room 116 making a lot of noise

I love the stay

The air conditioning was a little noisy but the room was perfect... Staff is kind, courteous, pleasant..

The air conditioner made a little noise but the room was very comfortable. I was very impressed with the room. The staff was helpful, kind, we've been back 3 times this week. Price was within normal range.

The room was clean. The clerk was attentive and friendly. But the check in took a minute even though I paid online. Also, I did not like the surprise $50 deposit.

Breakfast hours are 6 - 9am doesn’t matter what day it is, so for weekends it is really inconvenient. Breakfast options are toast, waffle, yogurt and cereal. No oatmeal or grits for gluten/lactose-free guests. And the coffee maker in the room was located inside the bathroom - yes, the weirdest place where you could keep a coffee maker.

When I arrived the toilet seat was broken. They coudn't fix until the next day. They took the seat from another room to replace the one in my room. They gave me a $10.00 discount.

Granddaughter saw a roach and wanted to move out, but they moved her another room. It was okay, but she was ready to leave.

Updated room, clean room, very friendly and helpful front desk clerk. Clean grounds, will definitely stay here again.

No hot tub no room service

Weird area do NOT walk out the patking lot of the hotel!!

Not a good quality hotel

Nice Staff

Not enough blankets. Very few towels. Not even one apiece - three persons in room.

A

good price.

Check in was Very smooth , rooms are clean and the only thing I had a problem with was towel . If you have a stay more than 1 day you should have extra towels

The check in process was horrible there were several customers in the lobby complaining about the accommodations. They had ants everywhere in the room the towels were stained the bed cover was stained and dirty and instead of giving us a new room she just took the top layer off and replaced it. Then we were 15 mins late checking out because we overslept and she stiffed us out of our deposit when we asked to speak to manager she refused to give us the information. Then got on the phone with the manager speaking a different language in front of us and said the man said not to return security because it was forfeited.

Expedia was terrible to work with

At reservation, I had specified a non-smoking room, but at check-in, I was assigned a room that as soon as I opened the door, I could tell was not a non-smoking room. I returned to check-in and questioned the room allocation, and was then reassigned to a room that thankfully, didn't smell like an ashtray. The property was clean, the pool area (which We didn't use but were adjacent to, was quite pleasant for a "lower" cost accommodation. I do question the coffee maker machine being "screwed" to the wall right beside the toilet (so we didn't avail of that amenity), but I have to say that the facility was clean, and comfortable. The A/C was amazing! I had to increase the temp lest we suffer frost-bite. I got the feeling that they have some perpetual residents, but we experienced no discomforting encounters during our stay. Would I be willing to stay there again? Yes. The staff were not warm and welcoming, but they were responsive to circumstance and the accommodations were adequate for the cost. You can only expect to get what you're willing to pay for, right?

Nice, but a few things were negative. Like no hot water in the shower and an iron that ruined

The cleaning staff was friendly snd the day gentleman manager. Check in at night not so safe for women. Food area a little messy but adequet.

Someone tried using radiation to make me sick while i was there.

Staff is unwelcoming, shower had hairs, toilet was dirty, the sheets also had hair (most likely unwashed). Don't stay here, go elsewhere and look at the reviews first!

We went back to the office and voiced our concerns to the young lady at reception and told her we were just going to leave and to cancel our reservation. She immediately started arguing with us (she had a very strong Indian accent when speaking English) saying she had to talk to her manager and she got her on the phone. Then she started speaking in a foreign language to the manager right in front of us. She claimed that she couldn’t authorize a refund, even though they didn’t have what we reserved, and we would have to come back in the morning to speak to the manager. Then she offered to give us a different room. At that point we were just done and had no faith that a new room would be any different. We called Hotels.com to help us and they said they would call the property but got to answer. We finally called our bank and put a freeze on our card and open a dispute. This was all on the 1st night of our two week road trip vacation. ☹️

I had several roaches in my room

I liked the front desk the place was nice. Get some new remotes for the TVs you’re losing business. Because of this. Also don’t like feeling radiation through the walls. fBI has been notified.

The remote for the TV does not work. So no TV. I could turn it on and off to the discovery channel. The URC or universal remote control is so old I couldn’t find a picture or instructions on the internet. New ones are needed.

Roaches, bed bugs, the microwave was full of bugs… oh and they change the pricing too so you pay another 15% because of “fees” but never disclose that to you, still waiting for a refund since i didn’t even stay for more then a hour

We thought it was ok until we seen mold in ceiling,went to sleep woke up to roach in bed& turned on light in bathroom & roaches was everywhere crawling all over fridge & idk if it was roaches or bed bug skeletons in the beds

The lady was not friendly had a whole attitude… They had roaches

I did not actually stay there because there were roaches in the room. The lady at the front desk during check in said people come there to do drugs. You get what you pay for I guess. They refused to refund.

Roaches. Otherwise beautiful property

It was ok

Front desk person wasn’t friendly and the room was supposed to be non smoking but smelled strongly of cigarette smoke. The duvet didn’t have a cover and didn’t smell fresh. It was obviously an older property that had a decent renovation but the cleanliness could be better.

The man checking me in was rude. Had to check in by a night window outside. Not the best area. There were some "women of the night" in the hotel and surrounding area. Stains on sheets. Overall not impressed.

Bed was very comfy. My only complaint was the old AC couldn't keep up quite as well as I'd hoped, but for the price, it was well worth the stay!

COCKROCHES!! Killed at least 10 in our room on a 2 night stay. Room appeared clean and updated but they have an infestation problem and the bugs are not afraid to come right out in front of you in the room. Easy fix if they would spray after every guest, set up traps, and make weekly guests leave their room to spray. Cheap owners. Florida inspector was there one moring checking their breakfast area. Unfortunately they only inspect empty rooms during day. She said to make a complaint. I've stayed in several hotels traveling throughout Florida and this is not normal. Nice tile and lobby but food cockroaches not palmetto bugs.

I only got about half of my money back, which they should have refunded me the full amount. I had to rebook at another hotel that same night as I was not going to be able to go to sleep knowing I was surrounded by roaches. I have pictures of the roaches but not the bedding which had holes in it. Once I saw that, I should've known the type of hotel this was. There is no option to upload pictures with this review, if I find it I'll upload them.

Poor facility, room never cleaned or towels replaced, left three wake-up calls, calls never came. They tried to pass off a smoking room as non-smoking.

A older house keeper walked in my room with out knocking, watching my girls

It was a nice place for the price. I definitely will be back again.

Even with a very late check in the staff was helpful and friendly and quick. Room was clean and pillow topper on the bed was very comfortable. Plenty of clean towels in the bathroom.

Friendly staff and comfortable room

Amazing place, excellent services

very clean good price

They took a $50 deposit and still haven’t received it back but the rooms was good but the workers was rude very badly

Simple and very clean. Slight odor when you walk in but its most likely because the ac was down. service was quick and friendly.

Manager was rude

No Good Customer Service.

dirty sheets, poor breakfast

Overall, it was pretty good, comfortable quiet and safe

Cheap and right off the highway

Absolutely loved our receptionist Cara!!!! Shes so polite, helpful and much more.

They have very friendly customer service. I stay here pretty often throughout the year. I’ll come down and visit family. The location is perfect. The prices are perfect. The customer service perfect

Nice room friendly staff

The pictures must have been enhanced because this place is very run down. No hot water in the shower, the shower floor looked gross didn’t want to put feet in it. My mother law turned her sheets down in her room and they were dirty, they had black marks on them. Gross.

Roaches

A 2 inch Cockroach was on the wall to begin. There was no hot water in the sink or the shower and only one facecloth with 3 pillows too share on the bed.

Needs maintenance

Had roaches and the smell was horrible

RUN FROM THIS PLACE, place is dirty, noisy and soon as i walked upstairs there was a smell of weed EVERYWHERE, i was there for 10 minutes asked for a refund, they told me to contact Expedia so they can give the refund, well i did that and they denied it. So the place is horrible and on top of that they are liars and thieves. The place is so unsecured and unsafe

It was only one night, but it was ok. Great price.

When we first checked in we had problems. I used a first party Klarna for my payment, before we got to the hotel they’ve already taken $84 from my card, and denied that they did, even after showing them the charges. However, to make it short, eventually I went ahead and paid for our stay. When we got to the room, my daughter needed to used the bathroom room, she couldn’t because the toilet was filthy, they were dried poop on the inside not properly cleaned or wasn’t clean, then on the outside of the toilet was soiled, we were afraid to even stooped over to pee. We had two beds in our room, when my daughter went to lay down there was a roach crawling on the pillow. She jumped up looking for the roach only to find a few more dead ones in the corner of her bed. Unfortunately we we braved the night and stayed because it was too late for us to find another room. Reported the situation to the manager, we told him we would like to move to another room. They apologized and said if they have one available they would, but they would send someone to clean up this room. After an hour no one showed up to clean. On a second thought we decided to check out and get refunded. I would definitely not recommend anyone staying at this hotel. In addition to the filthy rooms, bathroom, some of the numbers on the hotels rooms were missing.

The first night we noticed there were roaches.. we asked for

The hotel and the people were so nice. It was very comfortable. I came to work more and I ended up just relaxing in the hotel room.

Rooms were not really up to date they ran out of Lenin. Wasn’t very clean roaches in my kids room

The building structure was nice and unique.

Roaches. Dirty sheets with burn holes. Did not feel comfortable even after changing rooms.

I would definitely go here again

The sheets have stains and the room has a door to the room next door didn't feel all thatvsafe in a room like that.and i payed using the app but still had to pay twine when checking in didnt lmike that

There was roaches everywhere nasty they wouldn’t give me my money back

This place was awful. Started with check in thru a bullet proff side window. Then they out me in a room with no working air and lights. My kid was freaked out cause it was late. Then they changed rooms and we went to the new one where there were stains all over the sheets. When you opened the door there were rat traps outside. The place is flithy. They dont have breakfast they have a juice machine coffee white bread and butter and walmart muffins

Dirty, burn holes on bedding, roaches

The hotel receptionist at check-in was wonderful. She was efficient and kind. The room looked nice. However, when we got up in the morning, the sink looked like it had razer stubble in it, until it moved. Tons of bugs came up out of the drain. When we told the front desk, they only responded with "we"ll let housekeeping know." Not the best response! But the room was quite nice and comfortable until we noticed the bugs.

Nothing special just trying to get out of sleeping in the car

It wasn't a place I'd like to stay more than a night. It was ok, but nothing more than that.

I booked a no smoking room which I didn’t get they telling me that’s the only room they left,I had to try and take away that cigarette smell with air freshener,it didn’t even help,we were coughing in the room that’s how bad it was,I couldn’t wait to leave that place,the sheets has holes in them from the cigarette burns,we had a very bad experience being there,never again.

Was horrible wasn’t even in the room 5 mins and killed 5 German cockroaches checked out imediatly and haven’t received a refund yet so horrible infested with bugs

My non smoking room smelled like cigarettes and itt had roaches . Never again!

Terrible place. It smelled terrible.

I was charged $200 for a room that I expected to be decent given the price, but it turned out to be the worst and most disgusting hotel I’ve ever experienced. I waited an hour and a half to check in because their system was down. When I finally got to my room, it reeked, was filthy, and had holes in the sheets. The overall condition was absolutely unacceptable. To make matters worse, there was someone smoking weed in the hallway. We left immediately, choosing to lose the money rather than spend another minute in that nightmare.

NA

Ehhh, never staying here again.

To start, we did the check in around 6 left at 7 for a concert, came back at 11 to find a strong cigarette smell, a roach in the bathroom that scared me when trying to turn the light on then, got upset left to go to the front office because they don’t answe The phones, to find another roach in the wall. Horrible experience paid almost $200 for one night an they don’t want to refund me I would have to stay in this filthy hotel

The room was very clean, but the room smelled like cigarettes and the area was somewhat questionable

This place is Old. It has been updated somewhat but room stinks terribly bad. Large Trash bag full of trash right out side of our door. Sidewalks and parking lot was very dirty. Won't ever stay there again.

My two young children and I had an extremely disappointing stay. Within an hour of checking in, we encountered multiple roaches—on the bathroom wall, above our bed, and on the countertop. We documented this with photos and videos. When I contacted the front desk to report the infestation and request a room change, the staff member was shockingly rude and unprofessional. He refused to move us, stating he was not authorized to do so. When I emphasized that the conditions were uninhabitable, he dismissively told me that I had already heard him the first time and that he would not repeat himself. His tone was condescending and completely inappropriate for someone in hospitality. As a family that travels four months out of the year, we have experienced a wide range of accommodations, but this was by far one of the worst experiences we've had. No paying guest should have to deal with unsanitary conditions or be treated with such disrespect when seeking a reasonable solution. I contacted the corporate office who immediately took action and relocated us to another hotel.

It was extremely loud and the air barely worked.

Awful! The refrigerator made weird noises all day and night, there was a roach crawling around on the bedroom floor, there was a poop mark across the toilet lid, there was a quarter of a roll of toilet paper left to use, sleep was not to be expected until after the game and partying was over per the hotel clerk (that ended up being 230am when I had tried to go to bed at 10pm!!) This place was a joke. I was told to call a manager the following day but when I did of course I was told to call back. I still haven't reached one. Don't waste your time unless you don't care about sleep and cleanliness.

The room was another letdown—dirty and poorly maintained. For the price I paid, I expected at least a clean and comfortable environment, but it was far from that. To make matters worse, the staff was incredibly intrusive. They knocked on my door 20 minutes before the official check-out time to rush me, which felt disrespectful and unnecessary. Additionally, the hotel’s payment systems are outdated and frustrating. Their Vending machines didn’t work properly, and they don’t accept cards. When I asked for a bottle of water to take my medication, I was told I had to pay $2. When I tried to pay, they insisted on cash only and still refused to give me a bottle. The lack of basic customer care in this situation was shocking. Overall, this was one of the worst hotel experiences I’ve ever had. Between the unclean room, rude and unprofessional staff, outdated payment systems, and lack of basic hospitality, I cannot

Placed me in a room with an inoperative heater on a cold night. I remained cold even while fully dressed in bed. I reported the inoperative heater the next day, so they placed a portable space heater in the room while I was away. But, the person plugged the space heater into an extension cord slot which blew the fuse. That part of the room had no power. It was obvious the staff did not know what they were doing, but I did, so I fixed the fuse myself. This is a Quality Inn with no quality.

We did not stay!! The place was filthy. When we walked it to hotel it reeked!! Walking into room there were cockroaches scattering and the bedding was disgusting, dirty, old and no mattress pad!!! Absolutely the WORST PLSCE I HAVE EVERCWALKED INTO!!!! How do I get a refund or credit????

Upon arriving, I rolled back the bed only to reveal a bed bug, I immediately checked out and was told sorry, no refund.

It was great

Its a nice area and unique place. Clean

This place is like home to me. I've experienced homelessness and when i can afford it this is one of the hotels i stay to regroup and rest. Plus it's normally quite.

It was clean free breakfast they run out of pancake mix no one replaced it. The fridge made noice and the sofa as well. Water pressure was low bar soap instead of bottle for hand washing. The heat worked as it was40 degrees. We thought it was another hotel we booked. It’s a family owned $3 fee per person. They held $50 but it was refunded.

This is an older hotel that was remodeled. Unfortunately, the comforters, sheets, and towels were all heavily stained. One of the bed's blankets had cigarette holes in it. There were roaches in the room. The TV didn't have signal and the staff declined to address it so, we were unable to use the TV during our stay. Not a pleasant stay, but served its purpose.

Breakfast options were severely limited and when I mentioned my disappointment the front desk clerk offered only a shrug. I had prepaid for 2 days or I would’ve moved to another hotel.

Management not nice.

The stollen my money

Horrible customer service and I would not recommend anyone stay there! Just awful people at the front desk!

The assigned room was full of cockroaches and smelled like cigarettes and marijuana. They did not have any other rooms to accommodate us but 1 bed, since we were 4 people we had to find another place to sleep for 2 of the guests.