Hampton Inn & Suites Amarillo East

Clean room - breakfast was disappointing.

The check-in staff were friendly; however, that is really where the good ends. The room I was in was on the 3rd floor. Immediately after arriving to the room a housekeeper came in, without knocking. Said she was "checking" the room. Why not knock first if you weren't sure if it was occupied? The carpet in front of the elevators and the halls were coming up in several places, making it near impossible to roll luggage on it. The trash by the elevators was constantly overflowing. The air conditioner worked well, but was so loud and interrupted our sleep each time it came on. The bathroom and towels all had hair everywhere. A large floor lint roller and wiping hair from the shower and bathroom walls would have been a nice touch. The breakfast area had plenty of options; however, we did not eat it because the overall dirtiness and neglect throughout the hotel had me concerned about the cleanliness of that area. Hotel was in a convenient location. I would not stay here again unless the management team put quite a bit of TLC into deep cleaning, fixing failing issues (air and trash) and replace carpet.

Clean room.

This was our first day at this particular location and we were very pleased. Clean and comfortable and super nice staff.

This property is beautiful! The room was very clean and super spacious! Breakfast was wonderful with many options available. The staff were great as well! It is within walking distance to the Big Texan and the Cadillac Ranch is a maybe 15 minute drive up the road. Would highly recommend a stay!

Everything was fine

Superb

Exceptional

Clean and large rrooms All was good

All was good

Staff very friendly and helpful . Ideal location foe eating places

All was good!

Great place for a quick overnight stay. Good breakfast options

Clean, well appointed room. Good Hampton breakfast as usual. Would stay there again.

Booking web services N/A

Exceptional

Booking web services N/A

Great rooms! Could not hear a thing

Great rooms! Could not hear a thing

Clean Nothing

Clean Nothing

Very friendly staff. It was clean and comfortable. Would stay here again.

Nice property and your staff was exceptional!! Made certain I had a room that worked for me and were so helpful and courteous!!

Nice property and your staff was exceptional!! Made certain I had a room that worked for me and were so helpful and courteous!!

Superb

Room was dirty , peanut shells all over

Room was dirty , peanut shells all over

Good hotel. Breakfast was good. Room was clean.

The AC unit was extremely loud, making it difficult for us to sleep. However, the room was very spacious and clean.

Very comfortable mattress and we were given a nice suite.

Very comfortable mattress and we were given a nice suite.

No Tesla chargers like advertised.

The hotel was really nice. Would go back.

Met and exceeded expectations on all levels. Breakfast was delicious and room was comfortable, kids enjoyed swimming and room was clean.

We went on a 10-day road trip and the Hampton hotels we stayed at were our favorites. As a family of 6 with 4 kids, the rooms at the Hampton hotels we stayed at were the best. There is a lot of room and the ability to log in to our Disney plus account was a huge plus for us as well. The pools were clean and the facilities as a whole were clean and we were comfortable.

Otherwise, perfection!

Exceptional

The rugs/carpet in the hallways are seriously gross and smell horrible. Great breakfast options and most staff we encountered were very kind.

Too was great

Good

Clean rooms & friendly staff!

Great staff, good location. Nice pool and spa

The room was clean and staff was courteous.

Breakfast needs to start earlier and there was a terrible smell in the hotel like sewer gas

Breakfast needs to start earlier and there was a terrible smell in the hotel like sewer gas

Pleasant

clean facilities , good location .

Excellent hotel! Location was perfect! Will definitely stay again!

Excellent hotel! Location was perfect!...

We reserved a studio. It was very spacious and clean! Breakfast was also good. A lot of selections.

Our stay was great! We loved that the room was unusually spacious. The beds were comfortable, and the shower was hot with good water pressure. The breakfast had good variety and was tasty. My kids also enjoyed the indoor pool and hot tub. Overall this was a great stay, and we would stay again if we are ever in Amarillo.

My wife and I routinely travel between our two homes, staying in a couple of hotels going each way. This hotel in Amarillo was one of the nicest hotels we've stayed in during our travels.

Really like this hotel. We stayed an extra night.

The hot tub

Everything was good except for breakfast. The employees responsible for breakfast were very rude (one Spanish speaking woman in particular), the waffle mix was completely messed up (it was like water), many of the items were out, and anytime we tried to ask her for anything she was rude.

Everything was great!

Great location and it does have pet friendly facilities which was very helpful. Breakfast was nice too! None

Not as clean as it use to be. Hotel is starting to show wear pretty bad.

Amazing and great Breakfast!

Lobby smelled of too much Fabulosa cleaner. That stuff smells terrible. Room was clean, bed was beyond its lifespan, needs to be replaced. If you stay in Amarillo, you know the smell of the air outside is terrible. When you turn on the hvac you will experience the wonderful aromas of manure and a dog food processing plant nearby.

Good

Coffee took over 20 minutes to get. Both were empty when we came down for breakfast.

Truck was broken into in the parking lot and staff showed no interest in helping.

great very fast

Lady at front desk was wonderfully helpful.

Clean. Friendly staff. I could not hook up my Apple TV for my kids.

Location

Amazing!

Passing through from CO to TX. Room and stay were great. Will stay again.

Convenient off the interstate while on a road trip. Clean rooms. Had several EV charging stations on site but only 1 works.

Clean room great breakfast

Forgot my IPHONE in room, I was 200 miles out before I realized it. I called, they had it, they helped me know and understand how to get it mailed to my house. Room was clean. I left before breakfast.

Only Light brewed coffee. Bathtub plug was on shelf.

Cleanliness

Not easy to get around.

N/a

Very nice room with large TV. Comfortable beds and good showers. Next door to The Big Texan Steak Ranch. Free good breakfast in the mornings. Definitely will book a room here again.

This hotel has always been a convenient and appreciated stop on our trips to the western part of the US. This was our 5th stay at this hotel since it opened around 2016 and will likely be our last. The property is not being maintained well. The staff look like they just got out of bed or a piecing parlor. No greeting, no acknowledgement as an Honors Member. We were in an accessible room that had a faint musty smell. We discovered why after taking a shower - the water was leaking into the bedroom through the wall and the carpet got wet. The drain vent in the floor was also a source of odor. We covered it with a towel to help with the smell. We did report the problem the next morning. No apology, but at least a muttered thanks for telling. Honestly the lack of energy by the staff was ridiculous.

Hotel was great room was top notch

Good

Nicr

Lower price on pets

Everything was great, even the breakfast was rasty!

A quick overnight on biz - older property and busy team.

There is absolutely nothing I didn’t like

What a gorgeous establishment.

We used

Very spacious family suit for the 6 of us.

N/A

Not pleasant front desk person.

Nada

No water available at breakfast.

Staff very accommodating

.

We loved the layout of the room and the soundproof of the bathroom

Always a comfortable experience with their hotels. No complaints.

Barely got any sleep due to people above stomping around.

Everything was good except the ice machine didn’t work. That’s the 3rd one in a row

Staff was very nice, rooms were big, beds comfortable, breakfast was good. The trash can outside the front door was overflowing and trash was on the ground so the employees need to dump that more frequently.

Real excellent

Very clean and nice.

Enjoyed my stay.

Good

The breakfast was great. Location is good. The hotel is relatively clean overall. Cons: Our shower only had very hot water (Room 411) The elevators are slow and the buttons shock you. A/C took all night to cool room from 75 to 72.

The stay was good. There was a pile of trash by the elevator when we arrived. Could have used a little touch up to the paint. Overall okay

Nice place.

Very nice.

Convenient close to th airport

Third stay. Always very nice.

Very clean room

It was great.

The only complaint was the clock which had adapter for power cord to charge a cell phone was not operable.

Spills on the wall, fridge won’t stop buzzing, and all rolls of toilet paper have been wet and soaked up some pink color around the edges. I am a fan sleeper and this hotel had one fan for the whole building and someone was using it. Ready to hit the road in the morning.

Comfy bed

Front staff member wasn't friendly at all with our Emotional Support Animal (ESA) Dog but ended up not charging us. This hotel needs to be rebuilt. Look for others that are newer to stay in.

Clean. LARGE room! Good breakfast. Great location

Area not great for dining other than a famous steakhouse. Airport area so more of an industrial area. Complimentary breakfast was not bad. Very clean. Coffee available from 3am! That was nice as I get up around 5am. Very satisfied.

I had tools stolen from my vehicle here, and our room reeked of urine. Pretty gross place

I did not like the furniture arrangement with a long table in front of the tv.

A

Check in went smoothly and room nice size but the bath towels were damp.

Great property

Our room was great, but it was on the end of the building closest to the interstate, so it was loud all night long. We didn’t sleep very well, and we really needed to sleep.

Easy to find convenient ,however just a little over price in my opinion

It was great

Na

Refrigerator in our room did not work

Clean with friendly staff. Had a party going on till midnight next door to my room. . Music too loud to sleep. Staff was responsive to my request to ask them to turn the music down. Party goers , not so much. But the party broke up just in time.

Great

Short and sweet

Room was big and clean. Half of room was carpet (yuck) but the entry way and bathroom was tile. Surrounding area was industrial- but not at all scary.

Great location close to famous steak house. Ice machine on our floor did not work.

Close to Big Texan. Accepts pets.

I like staying there, but last time there was a car broken into. They should have a security guard on site

This is by far the nicest hotel we have ever stayed at! Very clean and spacious.

When we first got there, there was a mix up with our room, but the main lobby person took care of us and put us in a great room, and even let us do a late check out since we came in so late at night.

We had booked a stay at the Hampton Hotel in Amarillo, TX, but our experience was so disappointing that we declined to stay. Upon checking in at the counter and receiving the key, we were immediately greeted by a strong smell of cigarette smoke that permeated the lobby area. The lingering odor of smoke made it difficult to breathe and created a very unpleasant atmosphere. Additionally, there were noticeable pet pee smells present in the hotel, further adding to the discomfort. The combination of these odors, along with the overall lack of cleanliness, led us to make the decision to seek accommodation elsewhere. Even our children were taken aback by the unpleasant smells and expressed their discomfort. It was clear that the hotel did not meet our standards of cleanliness and comfort, prompting us to forgo our reservation and find a different hotel that could provide a more pleasant stay. Our decision to not stay at the Hampton Hotel was a direct result of the unacceptable conditions we encountered upon arrival.

Amazing Accommodations

Blah blah blah

Still really good and clean. Swimming pool was oddly very cold, but still nice.

Very nice room.

Not customer friendly

Nice property. Well maintained and clean. Friendly and efficient staff.

Disappointing! I called the morning of our stay to make sure that the pool was open and that it was heated. I was assured that it was both. It was icy cold! We took our grandkids thinking they would have fun in the pool. What a waste of money! We could have stayed closer to where we were visiting and paid less money for our stay.

Staff was friendly at checkin but not the most knowledgeable. Didn't know anything about the chargers, and didn't explain anything about the internet or where the elevators were. Of course these things don't take too long to figure out on your own, but a proactive checkin is the best. Very clean and new feeling. Friendly staff.

Very comfy and big rooms, great option in the Bic Texan area

Well kept. Nice breakfast

Clean and convenient but close to noisy interstate

Very clean

Sweet place

Very helpful staff

One night stay on our way home from Spring Break. Conveniently located - clean - comfortable beds. No complaints.n

Loved our stay with our pup. This place had everything we needed.

Not too good, very poor internet and room lighting is bad. Good location though.

Nice, clean and cozy

What I didn’t like is the main light in our room did not work. The A/C was noisy so it had to be turned off which made the room very hot for sleeping.

Everything was fine except that most terrible pillows. The AC also needs some help.

So nice

It’s close to the Big Texan, within walking distance. Unfortunately it’s also to close to I40. It was so noisy. If you stay there be sure and ask for a room on the North end. Otherwise, it was very clean and the girls up front were nice considering the battery on the lock on our door was not working and we couldn’t get into our room. They had to move us. Breakfast was just ok.

Nice breakfast. Comfortable bed. Great water pressure. Good pice.

Staff was completely uninterested. It was no different than robots in human form.

Could not get TV to work. Desk person came and had to reprogram before it would work. The light over the sink would not come on. Desk person could not get it to come on and replied, "Just write a complaint about it"... Lady at front counter was sweetheart. Breakfast was good. Third time to stay here, but not sure we will be back...

The property was very clean and in very good condition.

-

Handicap bathroom was in need of repair. Wall in shower was cracked and repair was not done well. The shower wand was broken and could not change selection of water flow. Floor got covered in water while showering and was unsafe when walking out of shower

Centrally located. Easy to find. Nice hot breakfast.

Convenience and nice rooms

We stayed here twice on our vacation and enjoyed both visits. It's a great location with attractions nearby. The breakfast and coffee are fantastic.

We were on a cross country trip and stayed overnight in Amarillo. This is a brand new hotel. Huge rooms, spotless and everything new. Staff was great. We ate next door at the Big Texan which is unique. Great overnight stop on a long road trip.

We, along with MANY others got our vehicles broken into and robbed!! This hotel seemed very nice, well lit parking lot so we didn't worry at all. Went to truck the next morning to get something out of our yeti cooler in the back of our ATV on our trailer and the yeti was gone. They also flipped up all the seats in our ATV looking for other stuff. We were actually still blessed because many other vehicles actually got their windows busted out!! All front desk would do was apologize and gave us the number to the non emergency police department. Police officer said only managers have access to the cameras...so HEADS up.. the cameras are NOT being monitored during your stay!!!

Bad bathroom sink faucet. at the Corner of the rectangular sink and did not have enough room to put your hands under the water stream. The spout needs to be longer.

The bed and room were clean and spacious. Great location 4 minute walk from Big Texan.

The hotel was nice and clean. Beds are very comfortable, we slept like little bears.

Spacious rooms were very clean

.

Room was cleaned daily, front desk staff was nice and efficient, decor was pleasing

Property feels like new, very spacious room, spotless clean. Breakfast well above peers Definitely recommended

Easy on off access, friendly efficient service, clean room.

We had a nice stay with our teenage grandchildren. They didn't eat much of the breakfast stuff because they sleep late but my husband and I really enjoyed it. A lot to choose from.

Nice clean property. However, lots of broken items. EV charger has been down for months, plugs weren’t working in room, terrible wifi, Ice machine on our floor broken, breakfast was sub par even for basic hotel standards, poor service.

Close to my destination. Pet frindly, nice rooms. Like my bed, and comforter..😁