Hilton Garden Inn Reagan National Airport

Friendly, helpful staff. Lobby bar was nice. Bartender Bill was very friendly and accommodating. Outside patio area was very relaxing and was fun to sit there with a drink and enjoy it at the end of a long day.

Very nice property, 10 minute walk to Metro.

This was a first class hotel.

A neat and clean facility to stay for the night. The hotel is a very short walkable distance to Crystal City metro station, if you want to go to DC. There are some good restaurants nearby on an adjacent street. Being on the main road, the facility did feel secure.

Room was clean

The parking charge was not anticipated. It was a bit excessive for just parking overnight.

Superb

Good

Exceptional

Computers were down when arriving for check in. Counter person was rude to everyone. Took forever to identify my confirmation and had to get Expedia involved

Excellent

No maid service. Phone didn’t work in room. Had to empty my own trash, make my own bed, no fresh towels etc etc etc

Very good

Best

Due to the weekend, it was extremely noisy and I was woken up a few times during the night by people talking in the hallways. The property is not a great value although ok to stay for one night.

Exceptional

Exceptional

Staff very helpful and friendly. Shuttle to the airport runs very early in the morning for early flights (as early as 4:30 a,) and is free (but pleease dop tip the driver)

Amazing . Thank you

Value exceeds the cost.

Value exceeds the cost.

Friendly staff, clean room and property. Location and airport pickup/drop were also very convenient. Room was a little stale and I couldn’t open the windows for ventilation. But otherwise excellent accommodation.

I was informed that breakfast was included daily, then on our first morning I found out it’s not. The pice for anything food or drink wise is disgustingly overpriced. The cleaning staff doesn’t speak English, so the language barrier was a problem.

Slow arduous check in. Inconvenient and expensive parking. Smelly room. No cameras in stairway. Elevators were down. 4 star price for a 2 star experience.

Location and shuttle service The front office male receptionist who cared a damn about our situation when the credit card was declined he was not ready to help but rudely said come back when your credit card is enabled and full marks to the manager who agreed to take payment in cash and also for Katrina who was very helpful

Location The reception staff the male one was very rude when my credit card was declined he was not at all ready to offer help but instead made us feel embarrassed.However full marks for the manager who helped us and other staff members especially Katrina

Great location, less than 6 minutes from the airport and very clean room.

Hotel was clean and comfortable. Staff was polite and attentive UNTIL I reached out with a problem. They never responded. I was texted by management twice asking me how my stay was going and if i need anything to let Najoua know. Well, i let Najoua know and Najoua never got back with me. The issue was never solved and i was VERY unhappy about maintenance coming in my room to work on my bathroom vent without me knowing about it first. I never asked anyine to come work on my bathroom. While i was gone all day they came in and never told me. I knew because the duct tape was gone and the vent fan was running in the bathroom. That was unprofessional and an invasion of my privacy. In addition i could not find a switch to turn the vent fan off. No one responded to my message. I had to put up with that sound until i left. I wont be coming back.

Great location near Crystal City metro.

Breakfast was hot and satisfying. We were able to leave our luggage while we enjoyed our last day. We would go back! Close to the Crystal city metro so very convenient! Shuttle to and from the airport was prompt!

I paid for a king room and i switched my king room to a double room for someone who needed it, the rooms where cleaned and it was quiet. Parking kind of high but i enjoyed my stay

No thanks.

JJ

Staff rude from the moment I came in hotel he was just not helpful talk over you wouldn’t let you complete you own sentence before he speaks over you made other guests upset I will never stay here again not even worth it tube had a rust spot in the middle of it water pressure terrible and over wouldn’t go back in my opinion

Clean updated hotel close to airport Everything was great

Clean updated hotel close to airport Everything was great

Kind workers. Shampoo and conditioner quality were okay. No free breakfast. Clean place.

Breakfast was $28 a person. Parking $48 a night. Elevator goes to the 8th floor but the room I rent is on the 9th floor. This includes a flight of stairs carrying my own luggage and my wife luggage because they don't have anyone to help you with your luggage. The night staff lady was not in the best mood and showed disinterest in anything I discussed. Finally later I was moved to a room on the second floor did not have to walk up the stairs unless I wanted to go to the garage then I had to walk down a flight of stairs and coming back to the hotel I walked up a flight of stairs I am 80 my wife is 90 this sucks.

My room #338, the tub water drained really slow. The hotel did send a technician to take care of it. The TV had avreally bad buffing problem. The tv would freeze right in the middle of the program.

I paid for balcony room rod not receive

Superb

Charging $48.00 for overnight parking is simply outrageous — I’ll leave it at that!

Very good

Superb

Very good

We did not care for the breakfast, the staff was good.

No hot water...was noisy thus time

Clean friendly near alot and not hard to get around would definitely stay again.

she made us feel welcomed and was extremely helpful. Bill the bartender was also very hospitable and accommodating and I appreciated that.

The hotel was very noisy. There was a large group banging on doors making noise. We had to ask more than once for the staff to address this but nothing happened. The noise continued late into the night.

Love it

Rooms are not cleaned daily I was told. Only for stays four days and over which I do not agree with.

Centrally located to visit and see all of DC

I really enjoyed my stay at this hotel. It was very convenient and made getting to Washington easy. The location is great, with plenty of nearby attractions and local spots to visit. It’s a perfect place to stay if you’re looking for comfort and accessibility.

Convenient location for my needs.

The staff was helpful. The room was large and clean and breakfast was good. The hotel is very conveniently located

Clean rooms

This is a great hotel that is near a lot of places to eat and the Metro. The front desk staff was excellent, clean room and great airport shuttle service. I've been to this hotel quite a few times. It's a favorite of mine.

It was fine for one. Ight being close to the airport, but room and bathroom were small. Staff was friendly, but amenities limited

Location was convenient and appreciated the shuttle from the airport. Beds were comfortable and room was clean

This property has very clean rooms and spacious bathrooms. The common areas of the lobby are clean. Staff is very warm and friendly. Love the breakfast buffet and the attendants who oversee it. Easy walk to nearby Metro.

Everything was great from checking in to checking out

Yea

Fast internet , nice reception staff. Bartender was wonderful.

There was no breakfast and the customer service was awful! Didn’t even tell me where the elevators were.

No breakfast despite featuring on the booking and call with Expedia. Staff refused to clean my room for the 3 nights

Clean room. Liked that hotel was close to airport. Had airport shuttle.

No water, room slippers, no cleaning of the room in 3 days of stay.

Bethlehem went above and beyond to be a good waitress to us!

Clean room

The room was fine, it was just very basic and the air felt a little stuffy despite turning the AC on. We were only there for a short overnight prior to a flight out of Reagan so it didn’t bother us too much. I liked that there was an airport shuttle and it’s a very short 5 minute trip from the hotel to the airport.

Shower was cold at times

I enjoyed my stay. It’s very close to Ronald Reagan Airport.

It's extremely loud from the highway traffic( plumbing is terrible- every time someone flushes or runs water I could hear it through my room

Yes

I got there at 10:30 pm and they did not have a room for me. They did see my reservation but did not have a room because they were overbooked. They did book and transport me to another hotel in a different city. New hotel did not have an airport shuttle and I had to pay for an Uber the next morning. My visit with my daughter could not happen because I was in a different city and was too far from her apartment. Very, very disappointing

Great place to stay, close to the Metro Crystal City stop and DCA.

No Room available for me after a 1 1/2 hour commute to the hotel for an early morning flight the next day. Had to cancel flights and downline hotel in California that charged me for one night plus taxes.

clean room

A little run down, but fine in a pinch when we had a cancelled flight.

Everything was clean and comfortable

A medium price airport hotel gives you a pretty average stay. The place is rundown, staff don't seem interested. Next time I'll pay a bit more for a better hotel.

Bien

I had a lovely stay. It was the perfect location with the right amount of convenience.

Great stay

Room was clean, staff was very friendly and advised me to be ready at 4:15 am for the 4:30 shuttle which was terrific for my 6:15 am flight.

Hotel near an airport they do better than most not as good as some, but it’s OK

A lot of noise, you can hear every sound the neighbor made, doors slamming. The shower made a weird noise when set to hot!!! Too expensive for the value.

On top of being severely dated, to ask a guest to pay $48 a night for parking was a huge slap in the face. This made for an inconvenience logistically. The area was just dirty. The pictures on advertisement were misleading and upon arrival were disappointing.

good transport easy to use

Yes

Good service

Staff at check-in were not helpful. Also, they said that if I book through a third-party app, I am not entitled to any Hilton points or any Diamond perks, e.g., no breakfast.

Clean and close to airport

There’s no sound proof, can hear everything on the street. Room thermostat not calibrated, woke up very cold. Leaking toilet ok.

Staff

Staff was friendly and the room were great

When you first enter the parking garage, the aesthetic can best be described as “urban survival documentary.” If you know, you know. Not exactly the welcoming vibe you expect after paying hotel prices. The room itself? Basic. Clean, yes. Spectacular? Absolutely not. It gave “we tried” energy. The lobby, however, is nicely set up — which is adorable considering you won’t actually be sleeping much to enjoy the rest of the stay. If you’re someone who enjoys the soothing sounds of jackhammers in the middle of the night, this is your paradise. The noise level is unreal. And the beds? Imagine sleeping directly on determination and concrete. Firm doesn’t even begin to cover it. Don’t bother asking for extra pillows — housekeeping clocks out like Cinderella and apparently takes all comfort with them. To be fair, if you’re staying one night, you’ll survive. But anything longer than that? I wouldn’t suggest it unless sleep, accessibility, and basic comfort are low on your priority list.

Staff shuttle driver was the best. It was so cold out and he offered to get us to nearby restaurants as soon as we pulled in from the airport. Rooms were clean and spacious. No complaints. Would stay again.

Expensive parking ($48+tax) but very convenient. Close to all main activities.

Room and bathroom clean. Great staff. New menu at restaurant was good. Bartender was great too. I would have given 5 stars but had to ask for replacement towels despite having made arrangements at check in.

Wonderful hotel and staff. Very pleasant lobby and dining area. On site snacks available. On site bar and food, did not have opportunity to see what was available but plenty of people there morning/night. Parking deck is connected with separate building access. Our room was Large 2 queen/double suite with separate sitting area with sofa. Room was very spacious and clean. No noise issues on the 2nd floor. Great stay, great rate.

As always, the staff was pleasant. I was very grateful they had a shuttle from the airport. The rooms were very clean uncomfortable.

The room was terribly set up. All water from the shower went out and spilled everywhere in the room. A lot of noise at midnight and nobody seemed to care about it.

Helpful staff

Location to take the plane was pretty good. Service was great thank you.

Appreciated the airport shuttle as well!!

Breakfast was delicious and very reasonable. The shuttle service was fast and easy. Reasonable fee to uber to the museums.

Convenient and clean

The front desk staff, housekeeping staff, shuttle drivers were outstanding! Kind, friendly atmosphere. The restaurant was awesome! Food was off the chain! The cooks and waitress were kind, polite. We had a waitress named Bethlehem and she was extraordinary! Great customer service she gave us with a smile each time. Bethlehem is one of a kind, we didn’t expect that over and beyond service she gave to us. I thank the Lord for her because they way she made us feel made us feel like we were welcomed and at home.

.

Staff came to unclog the next morning 7-8 am

Staff was very friendly and helpful and the room was clean and safe. Transport to and from the airport via shuttle was easy and free.

Everyone was so nice and helpful.

It was okay.

Everything was superb! The job couldn’t have been better…

Room was great, clean and cozy! Shuttle was super easy to get and staff was friendly! Would stay here again!

Awesome and clean

Hotel was decently priced and close to all downtown DC attractions (10-15 minutes). Hotel was a bit outdated - the paint in the tub was rusted out which was the main disappointment of the room. Otherwise, the staff were friendly and the food/bar on site had great options and was also decently priced.

The staff were very friendly

I booked the hotel because it was close to a different hotel where I was attending a conference. Front desk lady was great checking us in! The downside was the heater in the room. Thermostat on the wall was basically not working according to what I was setting. It was blowing hot air even turned off and at 74 degrees it was blowing cold air. I had a soar throat from day one of staying there. My throat burned because of the dry air.

Room in good condition

Room was dirty so i check out hairs on the sheet

The elevator was dirty . The next morning it was still dirty. The manager was rude . She said I had to be 21 older to get a hotel but when I booked it online they seen my age which was weird . Than food delivery can’t come upstairs. You have to go all the way down to go get your food which is crazy . No free breakfast. I’m give it 6/10 they could do better . And there no free parking at all. Which is also outrageous. You have to pay 75$ deposit each day you stay

The bed slept so good and the food

Amazing stay, no complaints

Many things that saod were included in the reservation had an extra,fee. I paid $48 for parking per night and breakfast was not included either even though it was included in the reservation. I will never stay here again.

Everything was great

It was a good stay. Fair price and close access (4 mins) to DCA airport.

A bit outdated but convenient to airport

Good

The shuttle from the airport to the hotel never showed after several phone calls. Also the dinner fish and chips wasn’t edible, served with sour/spoiled tartar sauce.

Very friendly service and very clean room!

Room was clean, staff was friendly and helpful, close to lots of food/ stores, easy to access, airport shuttle works hard!

Good location for stopover. Free airport shuttle.

During my stay at this hotel, I had an unpleasant experience with the front desk staff. When I asked a few simple questions, the receptionist was unprofessional and rude, which made me feel uncomfortable and unwelcome. Customer service is a key part of the hospitality industry, and unfortunately this was lacking during my visit. I hope management addresses this issue to improve future guests’ experiences.

Overall stay was fine. Location was very convenient for what I needed. Easy uber/subway to the national mall. The AC was very noisy.

Parking at the hotel was too expensive. Other than that, no issues.

Clean and comfortable room. Attentive staff. They have free shuttle to DCA airport and to the National mall. Near Crystal City metro station and clse to the best taco spot ever!

I usually don't leave reviews but Ashley, the concierge, was the most polite, professional, courteous, and patient person I've ever had the pleasure of meeting. If the rest of the staff is anything like her, I don't see a reason for me to go to any hotels other than this one when I visit the DMV!

clean room, kind staff! great location, minutes away from shopping centers, skating rinks, plenty of food and even movie theaters.

Convenient location for a family.

Great place to stay close to Reagan National Airport. Staff was good. Staff never came to clean my room but that was fine since it was just me. Never could get connected to WiFi. Beds are super comfy. Convenient shuttle to and from airport. My advice eat somewhere else than the hotel. Breakfast is not included in the price and it’s rather pricey I thought. Give it a solid B+

It was clean and convenient.

The room was clean and tidy, but the receptionist was very unprofessional.

support was there.. room was clean but the cable service kept freezing. the shows kept freezing in each network. it was not a great experience.

The staff was helpful. Room was not ready for early checkin but was able to drop off our luggage then we went out for lunch and some exploring. Room worked well. The shuttle to and from National Airport was outstanding, driver was very couteous and helpful. There were several good restaurants within walking distance. And, the walk to the Crystal City Metro stop was very close. We would definitely stay here again.

Typically I would give this a hotel 5 stars. Our plane was delayed by weather. The hotel shuttle bus to/from the airport stops running at midnight.

Breakfast was great! The TV screen was large and a smart TV, which my 6-year-old son really enjoyed!

Broken AC

Poor communication with the employees as well room was cold and has no heat. When looking for assistance they couldn’t do anything and wanted to switch rooms last min

.

Decent place to stay with lovely staff. The king size bed seemed closer to a queen and $50 for parking is insane especially when there is $20 right down the street

The ventilation fan in the bathroom is very noisy and cannot be turned off, which seriously affects my sleep.The front desk staff lacked patience even for a few simple questions. 48+$ parking fee for each night is needed.

Very nice staff

Very average in all respects.

I hardly slept very noisy on 3 floor the representative did nothing paying over $1”” you should be able too sleep. I stay at this hotel st least three times a year with my church.

Safety concerns

Staff

The staff was friendly, and courteous.

Felt very comfortable and front desk staff was knowledgeable and attentive

Room was very clean, it was great having the shuttle 5 minutes to the DCS airport. Staff was very nice, helpful and they now have a great food service right there in the lobby. It was just very convenient and handy.

We missed a flight. We were there for 12 hours.

Great simple stay.

Excellent and courteous staff, great location - close to Metro and Reagan National Airport; clean and quiet; a CVS and local restaurants nearby

Great hotel. Great service.

Airport shuttle easy to find

Great stay

The room was clean and well equipped, with both a microwave and refrigerator. The shower was spacious, the water pressure was strong, and the little touches, like adequate shelf space for toiletries and the little footrest, made for an enhanced experience I sometimes can't even find at four-star hotels. It was comfortable to work from my room, and the shuttle to the airport was a welcome amenity. Highly recommend!

Clean Really nice staff

Parking is expensive

Front desk manager was very helpful.

The room was nice enough and the staff friendly but the positivity stops there. Prices in the bar/restaurant were WAY overpriced! You can walk a block or two to a couple of dozen better restaurants for less. $50 a day for parking is insane, especially given the fact that anyone can walk into the garage and leave with your car as you do not need a room key to exit. And then there is the nonstop smell of marijuana. While it is legal in Virginia, it is NOT legal to smoke in public and certainly NOT legal to smoke in a hotel.

Airport shuttle option - proximity to dca

Helpful front desk staff, room clean and spacious.

Everything I wanted, nothing I didn't.

Staff was rude

The sink was jammed

Great that’s all I can say

Thanks

The staff was courteous. The room was clean. The parking was convenient and easy.

Front desk service at the time off my arrival was poor, Najoua was the receptionist at the time. Guest needs to feel welcome when they trust to stay at a facility because guest have many other options. During the night, I kept on hearing a constant knocking whenever outside gets windy, the sound of a galvanize material hitting on something. Also, it would have been great to welcome each guest with atleast one bottle of drinking water or place a bottle in their room. Finally, the shuttle bus was smelling like cigarette.

Staff were courteous.

Very Good

Disclose that on-site parking is a costly extra ($48/night), breakfast is not included. Improve breakfast food offerings and cleanliness of food preparation. If there is a noise complaint from a guest, do not disclose to the rowdy noisemakers which guest made the complaint! Fix the broken elevator near the parking garage.

Very welcoming staff

Clean, friendly staff, close to attractions/race.

Easy in and out, with parking on premises.

Our room was clean, the staff was excellent and the hotel was conveniently located.

Parking is $50 extra. They won’t tell you until you get there.

Easy check in, clean room, helpful staff & very convenient shuttle to airport for early am flight.

Shuttle service was nice -- the driver was very kind and gracious. So were lobby staff and etc. Room was neat and tidy. Generally walkable area not too far from cafes

Everything was perfect no complaints

The shuttle was easy accessible. It was a great stay.

Shuttle service was convenient

I had to call front desk twice regarding the noise on the fourth floor. My room was next to unsupervised kids that were loud past 11:30pm. Nothing was done, my husband had to step out and handle it! Overall the room was clean and the hotel itself was clean. And the ladies that helped us check out were amazing. This is the only reason I am giving two stars. I don’t think I will be staying at this location again

Convenient locations

Great customer service!

Hotel personnel were very pleasant and professional. Room was clean and comfortable. Keep up the great work!

Good

Yes shuttle was easy

Yes very comfortable stay

Clean besides parking fee was so expensive

I understand that they have a business to operate but this was the coldest move I have ever experienced and I will never stay in a Hilton brand again. I will also be sure to spread the unkind truth of what they did to every person in my business circle within the MD - DC, VA area.

What’s the point of a digital key if you have to still check in at the front desk?

Room is decent and staff was friendly and helpful

Room was clean. Staff were pleasant and helpful.

Clean Hotel, Helpful Staff, Close to Airport, Free Shuttle

My stay was disappointing due to misinformation and rude staff. The listing mentioned self-parking but didn’t note it wasn’t free. Coffee was said to be available at 6 AM, but staff said 7 AM. I was told I’d earn loyalty points, but they only apply to direct bookings. Breakfast details weren’t clear, and a staff member claiming to be the food manager spoke to me rudely in front of my family. Overall, we felt disrespected and unwelcome.

Everything is great . The rooms are nice and clean . And the person who checked us in was great . We arrived earlier and she stilll managed to get us the room and we were able to get a good rest from our flight . So grateful , thank you .

Shuttle service was great!

Clean and convenient to the airport

Very friendly staff. Very informative. Very good listeners. Room is clean. Bed is comfortable.

Very clean and comfortable. Good staff-helpful with any questions. Complimentary shuttle service to airport was great since we rented a car we utilized this several times for pickup and drop off. Breakfast was good but NOT complimentary. Location is 2 blocks from Crystal City Metrorail Stop. Rates were reasonable. Pleased overall.

The room was closed to DCA and the airport shuttle started at 430pm. Perfect for my one night stay

Clean spacious room

Very quite and peaceful

First room - inoperable TV

Easy to check in clean room and great location

Overall a nice stay. It was convenient to the metro. The only issue we had was our hot water was not consistent.

They didn't provide coffee or water after the breakfast was over. Then they charged $3.00 for the water. The tv would freeze for 5-10 minutes and come back and then sometimes you would have to turn the tv off and back on. By then your program was almost over. The front desk staff was very helpful and accommodating. The room was fine.

Clean room but looking tired. Trash bag was laying across trash bin, not inside it. Only 2 tissues in Kleenex box. Replied to service staff about needing a new box but never received it. Room was not serviced the three days we were there. It is very convenient to the MCM shuttle though. Bagels and toast would have. Even nice to be provided race morning as other hotels in the vicinity did.

Liked it

Ok

Great service and lovely hotel. Very clean and comfortable .

Excellent service and place to stay

Insufficient towels, no coffee in the in-room coffee service, poorly functioning shower, unnecessarily slow front desk. Very disappointing for a Hilton and we are Honors members.

I stayed in an accessible room with 1 queen bed and the room was clean and comfortable and the staff were very friendly and supportive. My only complaint is that the "accessible" room did not have an ADA compliant toilet, but there were plenty of grab bars around the toilet and in the shower so this was not a major problem, but I recommended to the staff that they install an ADA toilet. I was impressed by the abundance of easily-accessible power outlets and USB charging points. WiFi was excellent. The room had a microwave, a mini fridge and a Keurig coffee maker, and they were all spotlessly clean. This hotel is only 3 short blocks from a Metro stop, and 1 stop away from the airport, which was very convenient.

Would definitely recommend this property

.

Great staff and professional service.

Yes

The hotel was very clean, quiet and comfortable.

On time

A staff at the hotel have been helpful and friendly. The shuttle that is provided makes it easy to get to the airport.

Only downside was the cost of the breakfast

The staff were super nice and friendly. The room was disappointing because all the furniture was uncomfortable.

Bartender very cordial. Friendliness at the bar. TVs were on mute; a good thing!

HGI is always great!

Convenient to Reagan Airport, shuttle service is excellent.

Some staff was great in the restaurant. But when we got there to check-in there was only one lady on desk who didn’t want to get off the phone with her friend while we stood there for 15 minutes no joke :/ Us and the guest around us were all taken back. I get it if no one is there and you’re bored, but she had so many customers in front of her and obviously did not want to do her job that night.

All good

Shuttle to and from was free. It was fast to get picked up and dropped off. Room was clean quite nice. I wish the room could have been a bit colder but it was nice.

Price was right, establishments to eat were good, night life was reasonable, perfect place to stay if flying out of Reagan.

Clean and comfortable room, very nice workout area. Easy and affordable access to Washington DC tourist attractions via 10 min Rideshare.

Perfect location! This pet friendly hotel was spotless and convenient. Just what we needed for a weekend getaway near DC.

Quick check in, shuttle to airport and professional staff

I enjoyed the hotel but was disappointed to learn that I had to ask for service to replenish coffee, fresh towels, make beds, etc.

I purchased the breakfast option, and that was very good. Also, the shuttle ride to and from the airport was very prompt.

Bed bugs

Thank you to all!

The bathtub had a weird yellow stain. The breakfast buffet is not worth the $21.

It’s a super convenient location if your traveling through DCA and extremely centered to restaurants within the Crystal City area. The staff was very helpful and friendly. 10/10

Very nice king room

Staff

My family and I have booked with this property for about 5 years straight. No complaints ever.

It was nice and close to the airport.

Shuttle was not provided, room has lot of dust

The entire staff was friendly, knowledgeable, and professional. I enjoyed the restaurant atmosphere. I will stay here again.

Staff was nice and I enjoyed breakfast.

The parking is very expensive

No complaints. Great stay

Nice, convenient and comfortable. Service was excellent with great airport shuttle.

Nice hotel close to the airport. Parking, however, was unnecessarily and exorbitantly expensive at $44 a night plus tax. Left a bad taste.

only one thing disturbed us: we counted on the earliest shuttle to the airport, at 4:30AM, being in a hurry to the airport, and it arrived around 4:35, leaving a few minutes after, which was risky time-wise for our flight

Close to various food options. About 9 mins away walking.

Great place to stay fairly close to the metro!

I paid $150+ per night and the limited breakfast buffet was an additional $29 unless you buy in advance. Needless to say the breakfast tables were empty even on a Sunday morning

The hotel was wonderful, the people there at the hotel were wonderful, I will definitely stay there again!

The Hilton Garden Inn in Arlington is the least expensive of several hotels in the Crystal City area. It is clean and quiet, and within easy walking distance of several restaurants.

The people at the front desk were not very personable but the hotel was really nice and clean.

I understand the commitment to being green. However if a guest requests multiple times to have the room serviced, it should be done. Having a clean room everyday was one of the main reasons I chose to stay at a hotel instead of an Airbnb. Staff was entirely unhelpful. WiFi was terrible, it didn’t work the entire time. With this experience I’ll never be returning to Hilton for any of my future stays.

Great location

One of the two elevators was out of service, and that made coming and going a bit slow.

Convenient and nice staff Would be nice to have a pool.

Just love it here

I like the fact that there is a shuttle to the airport organised by the hotel. The driver was really helpful and on time to help with the luggage. It is a good place to stay and the room is a good size too.

Great shuttle to airport

Very convenient, good for travelers

Our stay was very comfortable.

Hotel was clean and the rooms were comfortable, the room included plenty of amenities such as towels, soaps/shampoos & lotion. I didn't like the incidental charges at check-in and the $42 parking fee was a surprise. I booked on Hotels.com and it didn't mention any of the other fees or charges.

Wonderful stay!! It gets better each time. this definitely my go to for relaxation and winding down!

Property could use updating the carpets are worn and the beds are stiff as a board

There is a descent amount of restaurants around the area, all are walking distance from the hotel. Bed is average, I mes

Loud noise , short of staff

Late arrival and slowwwww shuttle! Restaurant and Bar closed by the time we got there. Bar tender DID get us a drink we could take to our room. Gift shop prices worthy of high end Vegas casino!!

The hotel was overall nice for a quick overnight stay. It was a little noisy but overall clean and staff were friendly.

Great room and a decent location. Decent fitness room. Stayed two days. If I’m ever in the area, will boom again.

Great staff...

overall good value no complaints

Everything was good at the hotel besides the hidden charge of parking for $42 a night. Would have found somewhere else if I had known.

Best hotel I’ve ever stayed at. Been to probably 55 different hotels in the last year

Great shuttle service

No room service, had to go down to get towel. Absolutely no help with the luggage and parking with really high fees was really inconvenient to take the luggage to and from

They charged $45 for parking. Front desk lady was rude. The hotel seemed old and dated although clean and nice otherwise. Restaurant was pretty good.

Last minute reservation due to flight issues. They sent a van for me immediately. Excellent staff and breakfast was ready early too!

Parking was quite expensive, not many handicapped spaces (4?)

Quick and efficient. Airport shuttle is a nice touch, easy amenity to use. Very clean and comfortable for overnight business trip.

Everything was good

It was a nightmare they book me a room that was either dirty or occupy by someone else because there was trash everywhere then when I said something they gave me a handicap room right next to the elevator and staircase I heard the door slamming and other peoples conversation all night

.

Rooms were very clean. However we were unaware of the parking fee until we arrived. Was not clear on the listing

Room had just a bit of stuffy smell. Airport pickup delayed a bit. Great experience other.

The staff was very nice. The room was excellent

The location was noisy, with airplanes landing and traffic, and I did not sleep well. The AC shut off in the middle of the night and I had to get up and turn it back on. The mattress was not cushy and the sheets were thin and cheap-feeling. The bathtub porcelain lining had worn off in places and was blackened. If I was supposed to get a HHonors welcome gift, there was none. (I don't know if this was a hotel policy, but it was listed among the review prompts.) The airport shuttle was the reason I chose this hotel, and it was excellent. Also, I appreciated the nightlight in the bathroom and the digital clock on the nightstand. I'm groggy from lack of sleep as I write this, so it may sound harsh.

Everything was streamlined easy and clean I was only there for about 10 hours the only problem I had was the very slow drain in the bathroom sink. Otherwise shower was nice water was warm bed was comfortable and clean

Good

Great place to stay. Metro rail and bus convenient. Good condition. Needs more tv channels.

Used dental floss at front door

Affordable, quick, easy, parking garage

Staff was excellent and the rooms were spacious and clean. The prices at the store were very high but I expected that. Shuttle bus was great and drivers were fantastic and easy to schedule them.

Clean

Will be staying again.

Convenient

Room was next to the elevator and ice machine. Woke up every time someone used either. This is by the airport so people are waking up at 4:00 am and doing this stuff.

Everything was amazing! Will stay there again!

Staff not friendly, seemed annoyed.

My wife and I had missed our flight back to Orlando that evening. We decided to book a room at the Hilton Garden Inn. The shuttle van picked us up without issue. We both were in wheelchairs and the driver was very friendly and helpful getting us and our chairs onboard. The short drive to the hotel he told us of several places to eat at that was close. We found a Mexican restaurant around the corner from the hotel and it was fantastic. Our room was very nice and clean. Even being next to the airport you could not hear any airplanes flying by. The hotel shuttles begin service at 4:30am and we were able to check out without any issues and make it over to our flight with plenty of time. Definitely staying here again when we are back in DC.

I enjoyed my stay at the Hilton garden inn but there are few things that I had a issue with 1st I didn’t really enjoy getting charged a 75 dollar incidental fee for each day you stay at the hotel I would’ve appreciated to know that before checking in also the fact the TVs in the room only have two streaming apps instead of a full arsenal of things on the tv other than that overall good stay

Short stay. Close to good food and shopping. Hotel Bar/Lounge had a good vibe, drinks were high"ish". Nice hotel at a great price, I'll stay again.

Overall it was pretty good and peaceful

It shouldn't take 15 minutes on hold just to find out if the shuttle is picking people up. Ridiculous

Staff was great! We stayed for happy hour and then for dinner which was delicious!

Very great stay experience The staff and food are both great Dogs are allowed Plus, there is a Peloton in the Fitness Room Awesomeness!!!

Well, other than walking out to the parking garage to a full on death investigation it was okay. We went to walk out to our pickup truck on Sunday morning and there was a dead guy laying 10 feet in front of our truck. They were doing a full on investigation while we waited an hour to be able to get our truck out.

The hotel was fine the drink prices at the bar are ridiculous and a rip off

It worked!

Clean + shuttle

The ladies at the front desk were so friendly and nice! They let me stay an extra hour after check out so I could finish an exam for school. Would recommend

A great stay

Good place