The Westin Arlington

Gym and pool were great. Restaurant was good. Staff excellent. Property clean. The beds were a little worn and bathrooms need a little maintenance. Amazing location in proximity to Ballston metro, Target, restaurants, coffee. All walking distance. Overall, great stay and would stay here again.

Toilet handle had to be shaken several times to fill the tank. Sink drain was very, very slow. Room 729. Breakfast was pretty good. Staff was good.

It is an older hotel... Staff were great room was clean but aging

No ice bucket. Frig did not work. They did not get our room service order. Staff seemed bothered by me. My sister and I were in stressful situation. Going to drug and alcohol er next morning. Very disappointed

I booked through Expedia, where no destination fee was disclosed. When I saw a $114.24 “amount due at property” charge, I called the hotel five separate times before arrival to ask what it covered. Five different agents. Not one could explain it. I asked specifically what I’d owe at check-in beyond what I’d paid Expedia, and got no clear answer. At the front desk in person, I was told they didn’t know and to “call accounting.” Their own staff couldn’t explain a mandatory line-item charge on my bill. I was given no amenities list, no orientation, and no way to use anything the $25/night destination fee supposedly covered. On my final night, I called to address the charge. I was hung up on twice and left on hold for over 15 minutes. After freezing my card, my bank notified me the hotel attempted a $500 charge — which appears nowhere on the itemized folio they gave me. The folio shows $140 marked settled. There are also two $75 pre-authorization holds. I have documented every interaction and disputed the charges with my bank. I made every reasonable attempt, through Expedia and the hotel directly, to understand what I was being charged for. I was met with silence, deflection, or staff who couldn’t answer basic questions about their own fees. Future travelers: book elsewhere, or lock your card and document everything. I will never stay here again.

Very roomy and clean in the rooms; the pool was warm and spacious and the fitness has variety of equipment to use. But the breakfast buffet can be improved with the service and more variety of food

Six day stay, two people: sheets/towels clean. Very late room cleaning (4pm after we had been out all day sightseeing). Vacuuming OK, no wipe down of bathroom sink/ counter, furniture most days. Random replacement of used countertop amenities... no soap one day but three mouthwashes and no lotion, others not replaced, only one bathrobe, glass drinking glasses not replaced but plenty of plastic ones, coffee pot/coffee: only one tea bag, used coffee not replaced daily & no stirrers or spoons, iron not working (called, the promised replacement was never delivered), mattress was sunken and very soft...should rotate or replace, Most aggravating was the lighting: switch on one not working, loose connection on one bedside lamp with consistent flickering & deep shade, making reading impossible & attached power socket useless for phone charging & no access to wall socket. Old style charging socket on desk. Loose sockets for power cord insertion and connection. All light bulbs seemed to be about 15watt including around the vanity mirror in the bathroom making make-up application and shaving difficult. Light over shower was the only one of any use. Toilets flushed and rose to near top daily. To be fair signs said major plumbing ongoing. Included breakfast buffet not refreshed with the "good stuff"... only pastries left by 7:30am. Not up to par for this chain of hotels

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I found that the room I was staying in was not as clean as I would have expected it to be. The hotel restaurant was closed due to a booked event. Although my stay was ok, I made the best of my time in VA.

It was probably nice in the 1980’s.

Clean room the staff was amazing wish we had a microwave in the room

Good hotel with nice breakfast.

halls were under construction - said it had been renovated not that it is being renovated

Five minutes from the hotel there is a European bakery Roggenat that had very good options for breakfast, lunch and coffee. They make the bread in house

Hotel is in a good location for the Arlington area. The rooms were adequate but nothing special. The queen beds are not queen, they are more like full doubles. The fitness center is just so so. The staff was friendly, however, those that I dealt with spoke english as a second language, which at times made it difficult to communicate. The biggest issue was there was remodeling going on on several floors, which did disturb one of the rooms in my party. We ate a late lunch in the restaurant while waiting on our rooms. The food was good. All in all, the hotel is good and the surrounding area is safe.

The carpets need to be upgraded. One wing of the hotel appears to have water damage and there were fans out. There was a distinct odor that I had a hard time figuring out what it was. I was nervous that it might be an odor due to mold, but convinced myself that it was cleaning chemicals.

Average

Staff were helpful and friendly.

The hotel had a water pipe rupture during our stay. I understand that a problem like this can occur so I'm not downgrading my review for the pipe rupture. However the hotel was without air-conditioning and the hot water was turned off. We received no notice from the hotel why and how long we'd be without air-conditioning or hot water. I also think the hotel should have offered some form a compensation for the inconvenience. Poor communication!

Good location.

The bathroom did not have a circulation fan.

Clean room and close proximity to city attractions

Good price and conveniently located to Washington DC.

Yes

Location & bed Women guarding the hall like a prison Loud girls in the hall

Location & bed Women guarding the hall like a prison Loud girls in the hall

The hotel is very clean. The staff is friendly and very helpful. Location is great as it is close to restaurants and public transportation.

Starbucks very under staffed Cockroach on pool deck

Rooms were not overly clean and beds need to be replaced. The mattresses (both in my room) were severely worn in to the point that there were deep full-body depressions on both sides of each bed.

Clean and modern. Good location. Friendly staff

Great place to stay!

One of the reasons why I chose the hotel was for the hot tub which was ice cold. We were very disappointed

Exceptional

Staff was friendly and helpful. Room was clean and comfortable.

Staff was friendly and helpful. Room was clean and comfortable.

Loved the location and the hotel was beautiful. The parking garage was a little bit of an issue. A tad confusing and we didn’t get help there when we needed it. One of the gates wouldn’t lift for us to get out. And we couldn’t get help. That was the only drawback.

Loved the location and the hotel was beautiful. The parking garage was a little bit of an issue. A tad confusing and we didn’t get help there when we needed it. One of the gates wouldn’t lift for us to get out. And we couldn’t get help. That was the only drawback.

The staff is practically non-existent. It takes forever to get someone on the phone. I tried to call for room service, no one ever answered. The WiFi password was not provided and when we called to ask for it, again, no one ever answered. Customer service really awful. Hotel rooms are very tired and badly needs an upgrade.

Exceptional

Nothing

Definitely could see areas of wear on carpet, furniture Chips in porcelain in tub, coffee maker and free coffee subpar toilet bowl ran after flushing in room Safe was not functioning and although the refrigerator in my room was convenient it froze whatever I put in it

Very good

Great breakfast. Great staff. Only thing very disappointing was the hot tube was out of order. We were looking forward to that.

The charges will be refuted by my third party, and if needed denied by my own credit card. This is absurd service .

Staff was great with everything. Very welcoming with my dog

Hotel is very clean and staff is very pleasant. Everything I wanted to visit to close by.

Walking distance to several good restaurants and diners

Staff was friendly and helpful and the room was comfortable and quiet.

the overnight parking is $40.

Amenities

The staff was good & the location was great, overall the facilities were nice in the hotel. The room however was lacking. In the year of 2026 if I go to a hotel I’d expect WiFi connectivity to be standard, I received no info about such a thing. I also would expect to have a television with capability of connecting to streaming services or at least allow me to connect a device via HDMI or even streamcast from a phone. The bed was nice & comfy, the bathroom was nice. The thermostat took a while to respond but the temperature eventually settled to what I set it at, overall just need to get with the times in terms of upgrading & standardizing technology in rooms.

friendly warm atmosphere and staff. Location perfect. Stayed many times, consistant. We feel at home.

friendly warm atmosphere and staff. Location perfect. Stayed many times, consistant. We feel at home.

Its not good for working people, network was slow and its not secure

Everything! Nothing

Very clean, great food, the hallways smell amazing, geeat customer service

Room was not the cleanest, dirty marks in bathroom linen and bedding

Check in was easy and we got free parking in the underground garage. The indoor pool was cold and the hot tub was broken. Beds were comfortable but we heard people loudly talking until almost 3 am.

Convenient to the hospital, fitness facilities, Starbucks inside, comfortable beds, plenty of things right outside the doors. Nothing

Convenient to the hospital, fitness facilities, Starbucks inside, comfortable beds, plenty of things right outside the doors. Nothing

Excellent property

Excellent property

Received free parking, thanks to Mohammed. Received free breakfast vouchers after room door would not open. Maintenance arrived quickly to resolve the problem. Loved the daily vouchers for the Market place. Originally being told that parking was an additional $40 per night even for hotel guests. Mohammed was kind enough to give us free vochers for parking.

I had to stay in a co-worker's room because the staff told me that my room was not paid for and they wanted me to pay them for the room after I told them I had already paid Booking.com. They said that Booking.com never sent them the payment. I did not like the fact that Booking.com did not send the hotel the payment. I checked my account and saw that we had paid Booking.com so I do not understand why Booking.com did not send the payment to the hotel.

Very nice room, entrance, reception area Nice thick towels Rust on bathroom towel rack, Carpet in hallway not very fresh and clean

The room was spotless with fluffy duvets and pillows.

Staff were nice

As usual, the space and staff were excellent. Its my go to place to stay.

The room was clean. The bed was comfortable. The staff was very helpful. It's a lovely hotel in a convenient location for me.

Wonderful hotel. Pleasant, clean, quiet, great staff, lovely lobby

Overall, everything was in good shape. No complaints, I enjoyed the service, friendly and helpful staff.

Someone came into our room without any notice saying he got request from front desk that our AC/heat was having issue and we need called anyone. Found it odd to have someone in out room when nothing was wrong. We had to leave so he was in our room alone not sure how long. Our room was never cleaned even though we did not have a do not disturb sign on the room Saturday. Disappointed as we did not expect this from a Westin experience.

The hotel is a little rough around the edges. Could use a little bit of a refresh, but overall a nice stay with her friendly staff. The breakfast buffet was fair.

Everything was excellent.

My stay was honestly great. The room was super clean, the bed was comfortable, and the staff were friendly every time I walked by the front desk. It felt calm, safe, and easy. I’d definitely stay here again.

Clean and comfortable room

Room was large and comfortable. Staff was friendly.

The room was spotless. Good service

The room was very clean and well appointed. It was very loud from the hallways and the city outside. The gym was very handy and the front desk was very friendly.

Staff was fantastic. The restaurant on site was exceptional.

The hotel was clean and quiet and conveniently located.

Can’t thank the great people who work at the Arlington Westin. Kind and wonderful service.

I’ve stay here every time I visit Arlington. Love the hotel and location but every room I get the bathroom tubs need to be refinished. That’s my only complaint. I will be back though.

Wonderful stay!

The rooms were great didn’t use the gym or the Bar and the staff at the check in was great

We stayed at the Arlington Westin for a wedding and the front desk in particular Jalin was fantastic. He was helpful throughout our stay and just made it a wonderful experience. He deserves a bonus for his customer service skills!

Issues with the room tv. Pool hrs way to limited. Room was clean butsmall

Great

Room wasn’t what I booked staff was rude. I disliked everything about my experience there.

You can not beat the location of the Westin. It will be my go to when travelling to the area.

Good hotel although the staff needs to pay attention to details (no refill of body wash and had to use soap). The hairdryer is old…

Front desk — very courteous.

Everything was great here. I loved it. Thanks.

Lovely hotel room very clean

Everything was good except the parking fee of $34/night was ridiculous and it appears like the hotel is trying to make it up for its reasonably priced nightly rate! And the parking was mostly empty for my entire 1-week stay

This is a great hotel at a great location!

Bathroom shower was dirty, looks like it wasn’t scrubbed in weeks. I informed the front desk guy and there was no solution. All of the ceilings were messed up especially in the pool area. Pool water was clean but pool area was dirty and no towels readily accessible by your chair.

Very nice stay

👍

The bed was super comfortable! I slept like a baby! Staff was so accommodating and kind. I was celebrating my birthday and they sent complimentary wine, trail mix and chocolate. I’d stay here again!

A great hotel! Impeccably clean with great amenities and very convenient to Metro and shops. The front desk staff was so friendly and very helpful. Nice gym, too! Carpets and color scheme were a little dated, but no big deal. I was grateful for the recycling bins around the property and in the room, but I'd like to see an eco-friendly plan for towel usage. Most hotels aim to conserve water by only replacing towels that guests leave for laundry service vs. changing out towels every day. Other than that, great property, and I'd happily stay here again.

Close to most of the events I was attending, it was a comfortable and entertaining environment

Nice hotel this is my third time staying always a nice hotel the staff Mag was the greeter very nice. Only thing we did not have body wash in the bathroom. I did let them know I was three the next day. Also was not told about the extra $25 had to pay till the bill came. Not cool

It was a great stay.

I’ve been staying here for about a year once a month for a business trip. This property is great! The staff is friendly, it’s clean and convenient.

Very nice property - easy to access and location was great. Traveled solo and had no concerns.

Great place

Nice location nice hotel. Room smelled like smoke. But other than that no issues

Great place to stay! Parking is a bit expensive so keep that in mind.

Great stay;hotel has great amenities, rooms are clean and comfortable. Very nice staff, food at restaurant very good

I had a wonderful stay at the Westin Arlington. The place was clean and the staff were kind and professional.

Overall good

Hotel is good, mattress etc. Swimming pool is small (not for lengths) and there's a basic spa pool (no sauna etc). The tech around the bed was in various states of disrepair e.g. the USB port box didn't actually charge! Attached restaurant, The Commentary is $25 for breakfast. Unfortunately they forgot about me so it took a long time to get served (I was really jetlagged). Overall, I'd stay again.

Property carpet not particularly clean looking.

It’s a great hotel!!!

NA

Comfortable, modern, clean and conveniently located.

A nice location clean and feel safe

THREE charges I never made on my checking account that I am STILL waiting to be removed. was not happy with the cost of this place, no breakfast included and having to pay for parking?? Just wrong. :(

The staff was very nice (except the valet who is very impatient and rude) I would absolutely stay here again!

Spent a nice long weekend here over Memorial Day Weekend, there’s so much to do, and so many restaurants within a short walking distance. The hotel is great, super clean and the service is awesome, hope to visit again soon!

The Westin is my favorite place to stay when in Ballston. Ballston is such a walkable area and The Westin is perfectly located. Rooms are clean, comfortable, and quiet, providing a restful night after a long day in the Arlington/DC area. Staff at The Westin were welcoming and helpful with any questions I had. Staying at The Westin made my trip to the area even better.

The staff was very nice and overall it was clean. There was water damage in the bathroom on the door, around the sink and a little bit of black mold.

Was a really good place to stay in Arlington

See above

Hotel is nice but the front desk. I felt as nobody waiting in line while people cut the line they ask others to help. Completely ignored as I did not cut the line, interrupt or not a gold member.

I was in Arlington for a Disabled Veterans Conference. When I got the key to my room, it was occupied by someone. I opened the door, and there was a naked gentleman in the bed. I apologized perversely and went back to the lobby. The front desk concierge apologized multiple times and offered me points. I have stayed at your hotel many times and enjoyed every stay. This was really dissapointing.

Great neighborhood.

It needed to be updated with carpets

We were very warmly greeted! Check in process was quick and smooth. The rooms were well appointed and the beds and bedding incredibly comfortable!

The service and rooms were excellent. Please read the fine print about the $75 amenities fee and the $28 per day amenities fee.

The staff were friendly and the location worked for us, however I would not stay at this hotel again. It's in need of updating and the indoor pool was very cold. I've never stayed at another hotel with such a cold indoor pool - even my kids complained. There were also very limited pool hours. Instead of paying the high parking fee we found a spot for less than half the price nearby.

Great staff . Good location.

Hotel was nice and clean. Service was quick and friendly. Beds were small. Good was delicious! Beware, in the small print, it says they charge a destination fee every day of your stay. This was unexpected as i did not see it in the reservation process.

Nice hotel that was convenient to the Metro. There are many dining options and it felt safe when walking.

The place is nice but there is one staff member there late at night who is very unpleasant.

The hotel is very clean. The staff was friendly and knowledgeable. Rooms are spacious and well kept. Hotel is conveniently located which makes it easy to walk to multiple restaurants.

Always good and reliable.

Staff were Great to my kids. No one bothered the place smells great I need to know what you spray in the elevators smells really good. Pool was cool overall a great stay.. all you could ask for.. and great area

It is nice, clean and the staffs are so nice.

The front desk clerk was super nice and provided very good customer service.

The staff at the check in desk were excellent! They were kind and even went and grabbed a free water for me on my arrival.

Nice hotel, good location, diner across the street is excellent. Some minor fixes and repairs needed in room and bathroom but overall a great stay for the price.

Also the charge port by the bed did not see to work. I tried all the sockets for electrical and USB. I was also bummed that the Starbucks closed at 6 PM, as I literally arrived at 6:05.

the stay was so comfortably and amazing. I have never slept so good!

My stay met my every need from dining to my room. Location was kwy and met every neec

I am having no success with the Westin accounting staff in removing their charges.

Front desk guy was really nice and very helpful can’t remember his name but he was an Asian guy.

Love this Westin Location.

The customer service is 5 star quality! Thank you Westin staff for an enjoyable stay! :)

Parking garage was very confusing to get in and out of. The staff was super friendly and it was quiet.

Staff failed to clean room one day, requested housekeeping twice, finally got there about 5:30 pm while we were getting ready to go out. Told housekeeper to come back in 1/2 hour. She didn’t speak English so we left for 1/2 hour and came back. She only made the bed, nothing in the bathroom. Only 1 bathrobe even though they listed 2 people in the room. One usb b charger port, ac plugs on lamps badly positioned for chargers. Generally felt dated, not up to expected Westin standards.

Always a great stay

Everything was very good my only complaint is that the tub needs to be reglazed as the porcelain was worn away

I love this property and it’s always my go to place when I come to Arlington

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You will love this property if you are staying in a room in the backside and not on Glebe. The hospital is close by, and ambulances run all day and night.

The carpet in my room seemed to have been ripped up by the bathroom and the staples were exposed. I cut my toe and tried to reach an operator or the front desk but there was no one present and no answer on the food. Also sent them a message to no answer

Great service. Especially from Khiry (spelling). He was very attentive and amazing towards us. Beds were comfortable and room was very clean.

A problem with housekeeping caused disappointment and missed service one day. The issue may be a staff member’s apparent inability with the English language. A daily “Destination Fee” was a surprise upon checkout given a pre-payment to Expedia understood to cover all hotel charges except charges incurred on property.

The hotel did not have working heat in rooms. Myself and other family members stayed there and froze. Now I’m sick. Do not book this hotel in winter!!!

Excelent location & breakfast . Good service l

Good location, nice facilities.

This hotel is always the best. I have stayed here a dozen times. They are clean comfortable they are always nice and plenty to eat within walking distance

I stayed at the hotel when a family member was hospitalized. The location was close and convenient to the hospital. Staff was very helpful and professional particularly when I needed to extend my stay multiple times. The rooms was clean and comfortable.

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I enjoyed my stay but watch out for hidden fees and deposits! I made a reservation but a hold fee of $100 was not mentioned and a “destination fee” was not mentioned. Throughout the morning with others on the floor leaving and entering their rooms and the door closing behind them were very loud so I couldn’t really sleep after 7am. You have to park in the garage but instruction on how to leave were not properly explained. Other than that the stay was nice. Hotel is very clean and smells nice soon as you walk through the door. Also if you have food to warm up you have to go to the main lobby by the reception desk to use the microwave because there isn’t one in the rooms.

We had a wonderful stay. The boys loved the indoor pool.

It was really nice

Room smelled bad upon entry

Decorated beautifully for Christmas. Very clean.

Very clean very professional very friendly staff nice swimming pool ordered room service at 8:30 PM but did not receive food until 10:30 PM which was very unfortunate was already ready for bed so that’s why I gave four stars everything else was perfect

The property was quiet, kinda tucked away off the main street. The garage is definitely a maze. But overall, we enjoyed our stay☺️

Hi

Great location and staff is super friendly and accommodating. The property itself is getting run down. The first room I had the heat did not work and the second room the carpet in front of the bathroom was tattered and glued down.

The food at the restaurant was outstanding.

Very comfortable bed and quiet room. The restaurant is beautifully designed and the breakfast buffet is very good.

Food was pricey. Hotel was very nice. Parking was frustrating. We arrived it was dark and rainy. The hotel entrance circle & side street were full of cars sitting w flashers. It was very difficult to see the parking sign to enter at hotel. We entered same garage public entrance where posted signs were cheaper for overnight, but hotel charges you their rate. Parking was confusing & not well marked.

Amazing

property was wonderful and management is the best anywhere.

Plastic packaging on coffee

Conveniently close to DC. Room was very nice and clean. Cost very reasonable!

Excellent accommodation. Great, friendly staff! Especially appreciate Carlos at the desk and Olivia in the restaurant/bar. Will stay here again!

Great property, close to everything you need