Hampton Inn & Suites by Hilton Augusta-Washington Rd

Disappointing

Was really clean great staff

Things were good.

Fresh baked chocolate chip cookies upon arrival.

Clean. Friendly.

Easy access to the main throughways. The facility was clean, quiet, breakfast items were good.

The property and room were very clean. The cleaness and staff were so nice

It was very clean. The beds were extremely comfortable. The staff were nice and polite. We were welcomed by the front staff with a beautiful smile, and the morning staff was excellent! The breakfast was amazing and clean!

Great location and well kept place. They were even doing doing painting on the weekend to spruce place up.

The pool area is beautiful!

Clean rooms and great staff

Excellent service . Very clean.

When I mast my reservation I chose the two twin beds and sofa bed but I didn’t get that.

My first time being in Augusta. Everything was great overall! Love the staff. It’s also convenient to everything, restaurants, stores and etc

Room needs to be updated base boards by the bathroom were chipped needs to be replaced.

The room was very clean and well-maintained. I was especially pleased with the cleanliness of the mattress, which is something I always pay attention to when traveling. The only issue I noticed was that the hallway carpet could have been cleaned a little better. Also, the pillows were much too soft for my preference. It would be nice if the hotel offered firmer pillow options for guests who need more support. Overall, I had a great experience and would recommend this hotel for its excellent staff and clean accommodations. staff was very helpful and engaging from the front desk, room attendant s and kitchen staff. The only issue I had was that the carpet in the hallway could be a little bit more clear buy, other than that the room was really clean, even the mattress was clean. One other thing is those pillows they are too soft they should invest in some firm pillows also.

It’s a nice hotel. The rooms are clean with comfortable beds but honestly it’s not a very warm feeling welcome. Some of the staff seem like they don’t want to be there. The lady at the front desk late late Saturday night was kinda rude.

Great place to stay!!! Will stay here everytime

The staff was very friendly, and the room was clean and we had no issues with noise or other guests. The neighborhood was sketchy and getting into the place off of Washington road was a bit difficult. Also, the breakfast wasn't that great.

The staff was very friendly, and the room was clean and we had no issues with noise or other guests. The neighborhood was sketchy and getting into the place off of Washington road was a bit difficult. Also, the breakfast wasn't that great.

I loved this hotel ! Very contemporary and convenient! The property is great and well maintained. The continental breakfast was the best ! Huge selections of scones, muffins, waffle bar, grits etc! I loved the pool the large outdoor chess pieces and games for kids ! The beds were huge and cozy and the staff was truly kind and amazing ! Very clean and conveniently located near great dinning and shopping!

Room was great and staff was friendly and welcoming Everything went well for me.

Room was great and staff was friendly and welcoming Everything went well for me.

Superb

Very good

Exceptional

The staff was helpful the breakfast was good.

The staff was very accommodating, very friendly. I must say the shower was the best shower I have ever used in all my 50 years of traveling. I was a rep and went into a lot of hotels motels of the eastern seaboard. This shower was amazing. I'll go again.

Excellent.

I would stay here again.

Exceptional

Exceptional

The location was behind another hotel which appeared sketchy.

The facility is really nice, the room was nice and clean, and the breakfast in the morning was really good. Nothing.

The facility is really nice, the room was nice and clean, and the breakfast in the morning was really good. Nothing.

The only thing was they ran out of breakfast at 7:15. That was a little disappointing if you were hungry and expected to get some food. Other than that everything was very nice and the rooms were clean.

IT WAS GOOD I liked everything

IT WAS GOOD I liked everything

All good

The property is very nice. So many fun things to do for adults and kids. Truly enjoyed our stay.

Location and fitness center Breakfast, lack of water, no cookies, coffee was lukewarm warm. Coffee pot in the room was broken. Batteries in the safe were not working

Mattress was a bit uncomfortable

Location

My stay was great. Staff was very friendly. Hotel was close to my family I came to visit.

Pleasantly surprised .

The place was very beautiful, cozy, and extremely clean. A truly pleasant stay!

N/A

The air conditioner in room was very loud and woke us up every time it went on and off. We got a terrible nights sleep.

I’ve visited this location at least 8 or 9 times in the past year they know me by name at this point lol but i have nothing bad to say abt this place. The staff is awesome some great patient people.

The staff was wonderful!

The hotel room was very clean, front desk staff were welcoming, and housekeeping was nice. Thank you!

Breakfast was fresh and very friendly staff

I enjoyed your stuff. It was one top quality people. I hope you thank them for all of the boneless who visits your hotel in that new future we will be back. This was our sixth time stand there. You always have the best

From check in until check out, EVERYTHING WAS PHENOMENAL! The hotel, the excellent staff, the convenience was just what my husband & I needed!

Everything was perfect

BREAKFAST WAS ADEQUATE

Very friendly staff, decent motel

Clean rooms and friendly staff.

Everything was excellent.

Nice pool and game area Prices were reasonable EV charger and walking distance from Tesla Super charger Right off I20 Suites are spacious Staff were friendly and service was timely Cons: Homeless encampment and scrupulous adjacent motels Not sufficient security Malfunctioning doors (The only functioning doors was the very front entrance… Pool area, and back door keyless entry did NOT work) Flooring in the suites is awful. I’ve never seen a Hampton Inn with this particular flooring… It’s like commercial tile) Beds meh The entire building along with our suite in desperate need of updating. (broken closet, door, broken tile pieces on the bathroom floor, everything should be updated in this hotel)

Overall 5 stars ... bed was firmer than i like but a great stay. Staff was top notch

.

Nice hotel, very comfortable, good breakfast. The hotel is VERY difficult to find.

Clean room and good location near elevator. Good breakfast

Excellent stay, clean rooms and common spaces, friendly staff, nice breakfasts. We enjoyed the firepit on a cool night!

Miss Hope is amazing! The rest of the staff as well. Food was excellent. Rooms comfy.

I stay at many Hamptons, and this was the most disappointing.

Enjoyed my stay

We stayed at this Hampton for 2 nights. At check-in we were told we were upgraded to a suite! The suite was wonderful and clean. Unfortunately we found out that night that it was very noisy due to it being on the same side as the interstate. The next morning we requested a room change, and Hope (the front desk person) was very accommodating. She put us in another suite in a quieter area of the hotel. Our 2nd night of sleep was much better than the previous night. Breakfasts had a lot of variety. Overall it was a good experience, and I will request next time to have a room away from the interstate upon booking!

Very clean, roomy. Well liked

Great food and customer service

It was booked in America but I live in Australia. It was meant to be an hour away from my hometown and I couldn’t change it

Very comfortable

Our room was great! No complaints. Everything was clean and ready for us. The staff was wonderful! Everyone was very nice and polite. Breakfast was on point and one of the best we've had.

Room was perfectly clean and tastefully decorated!

The room was exceptionally clean and breakfast was good. It h5

The room was very clean and comfortable

Check in was easy and staff were friendly. The room was clean and breakfast was good.

Some of the staff were less than friendly, was also told there was no wheelchair for my elderly grandmother. Less than desirable experience, nothing compared to the other Hampton location in the area.

The room was spotless and the staff were so helpful and welcoming!

Very clean rooms and the staff are wonderful people. They were very friendly and helpful and enjoyed talking and laughing with them

Staff was excellent. This hotel is long on the tooth and needs an update. The room thermostat was troublesome and the elevators were troublesome.

Room was great, very modern and clean. Bathroom was very nice. Breakfast could have been just a bit better but adequate.

Staff was

Cleanliness and quietness

Room bathroom seemed to have spots of mold in the ceiling.

It was clean and convenient and pleasant all around.

The room was clean and comfortable. The staff treated us like family.

Staff was friendly , clean room , quiet . Hotel is very nice

I checked in on Friday for the weekend only find out the clerk Marcus didn’t check me in. I was locked out of my room after returning from a day out with friends because he checked me in under another name. Of course I was frantic because I’m I had my work laptop and credentials in the room ( I’m federal government employee). The manager on duty did sort it out because this shouldn’t have happened to anyone.

Yes

Receptionist was very friendly and professional.

Yes very good hospitality

We arrived late at night hoping to sleep and rest after a long trip, and the room was filthy. There was hair in the sink, on the pillows, and on the sheets and a lot of it. The sheets were clearly dirty. It looked like they hadn’t been washed and were just put back on the bed. We tried calling the front desk, but the phone in the room wasn’t working. Since it was late and we were exhausted, we left it as it was and continued our trip the next day. I will never stay at this hotel again. I have photos of everything to prove what I am talking about.

Hotel was very clean, and front desk member was friendly. Easy access right off highway. no issues, would stay here again.

Everything was great and the breakfast staff were the sweetest!

Very clean and friendly staff

1st room I was given, had not been cleaned, but I was given another room which was very nice

The staff at breakfast were friendly and helpful. The beds were clean and comfortable. The room was very spacious, perfect for my family of 5.

Friendly staff and clean hotel. Loved the pool and patio area but it was too cold to use it!

Didn't eat

Yes

This is a nice hotel especially in the area full of hotels. The staff was friendly as well.

everything

Yes room was clean and the staff were courteous

I’d give it 5 stars

Room didn’t have towels or shampoo cereal behind the door together with the door tags the room it self seemed it wasn’t mopped or broom

Staff was exceptional and the room was nice and clean!!! Highly recommend this hotel!!!!

Yes I love my shower and the lobby was great The staff was very friendly especially the one in the breakfast room

Awesome customer service

The young woman at the desk was extremely polite, professional and patient dealing with myself and the growing number of guests. I cannot recommend more that she should be recognized for her outstanding effort.

my wife and I both came down with severe Covid two days prior to coming to your hotel. I tried everything I could to cancel the reservation and let them know that my wife was in the hospital and I was considering checking myself in. There was no way the hotel would accept my request to cancel the reservation. I have no idea how much I’ll be charged for a stay that I didn’t use.

Clean room, friendly competent staff, comfortable bed.

Absolutely spotless and perfect. Wonderful staff and amenities!

Enjoyed

Breakfast was OK but hotel was nice

Not sure what the eggs were but all else was fone

Water went out at noon and was told will be back on quickly. I finally checked out early that afternoon because no water- no toilets- nothing. Have tried since check-out to get refund given they didn’t get water back until 11am the next day per their email. No response.

The hotel had a water pipe break on Sunday afternoon and they told us that there would be no repairs started until after 8:00 AM on Monday. This meant no ability to flush the toilet or take a shower. I get it that things break, but clearly they were not prepared with an emergency action plan other than a gallon of distilled water and 4 bottles of drinking water. If the hotel is going to operate 365 days a year, they must be prepared 365 days a year! Buy a service contract that assures service 365 days a year, not just business hours between Monday and Friday.

I was surprised to see the desk area in my room had a cat 5 Ethernet cable sitting there. But it was not connected. Instead, right under that desk is the room wifi router, which is more than100 times stronger that it needs to be for people that want to use wifi. ( I never do) And when sitting at that desk, it is less than 18 inches from the persons knees. Each of the two sources of radiation are far beyond the extreme range, especially for night time sleeping. The Building Biology Institute specifies less than 100µw/m2. Peak levels above 300,000µw/m2 were measured18" from the router, and more than 50,000µw/m2 coming from the cell tower. The staff, as for most of the general public, knew nothing about this topic. In fact one of them said they were concerned that there were "dead spots" in the wifi coverage. The percentage of the public that is becoming hypersensitive to this increases all the time, but most would not connect a poor night's sleep, and other symptoms to this radiation that cannot be sensed as it damages the human body in multiple vectors.

The room good for what I needed.

Wonderful staff. Clean and updated rooms. Nice outside area

Everyone was professional and helped with everything I needed

I have stayed before and loved it. It’s very clean with a really good breakfast. But this time the heater would not work and couldn’t get internet to work. The lady working front desk was only one working at night and she did her best to help

Toilet broken. They changed room. But not clean

Room was clean but lotion bottle was empty. Breakfast was awful. They ran out of juice, eggs were burned and breakfast area was not kept clean. It was not what you would usually expect from a Hampton Inn and we would not stay here again.

Res not intended and couldn’t cancel

ty

Yes. Everything was great

Nice, clean hotel although you have to drive back between 2 older motels that appear to being updated. We walked the area after the staff confirmed the area was safe. There’s a terrific Pho restaurant nearby that I’d highly recommend.

all was great

Great water pressure!! That’s a big deal

Great

The hotel was very pleasant and met our needs. The floors were quiet, the accommodations were nice and clean, and it appeared to be dog-friendly. The staff was professional, helpful, and friendly. The breakfast was good, offering many options, and the presentation and upkeep were pleasing. We would recommend this establishment for families, couples, and those traveling with pets.

Excellent. Customer service was superb. Breakfast was delicious. Rooms were clean. Beds slept like the Westin! Everyone there deserves A RAISE. I will definitely be back.

The hotel lobby was modern and comfortable. They had an outside area to sit with a fireplace and TV and a lit and beautiful clean pool with jets of water streaming into it. My room smelled clean and fresh, it didn't have a musty or disinfectant smell. The king bed and pillows were comfortable and the bathroom was very clean and roomy. I appreciated where and how things were placed in the bathroom and the provided shower gel, shampoo, and conditioner in the shower, as well as the large body lotion on the sink. This hotel stay was the best stay I've experienced in a very long time in every way. The friendly smiles and extra effort were greatly appreciated! I will definitely be staying again! TV to

Great stay, clean and nice staff.

Front desk amazing at check in. Helping get a room that could accommodate my elderly mother and her large walker

The location of the hotel is excellent. You're a few minutes from Downtown Augusta, the mall is nearby and turning right out of the hotel is a Starbucks, Chick-fil-A and on ramp for I-20. The front desk staff are very helpful and professional. The breakfest is great hot and cold food. The Wi-Fi is great for working and the gym was very nice.

Same as last time! Perfection

Staff was super friendly.

Staff was extremely friendly and attentive to our needs. Computer glitch delayed check in a bit and rendered room keycard ineffective. Had to go back to desk to resolve. Room was adequate but my wife prefers carpet to the vinyl plank floor. Breakfast offering was very good. Signage and safety of the turn in needs major work.

Clean, nice, quite, updated. Good breakfast.

Staff were nice, room safe did not work, texted hotel and no one ever came. Caught lizard in room and let it go, let staff know they said thanks. Exhaust fan did not work let staff know and no one ever came or replied with anything. Wallpaper peeling in bathroom. Big crack in shower wall and caulk gaps in shower stall, let staff know and no one replied.

I am a frequent flyer here. Hope was wonderful as always! I love it when she's there at my check in and check out. Marcus was great as well. They both were very helpful. I didn't rate it five stars because when I pulled back the covers on my bed there was hair in between the sheets and it was obvious that the sheets had not been washed and replaced. that is a bad look for a hotel like a Hampton-Hilton. Every guest deserves new bedding and whoever the housekeeper was skipped over replacing the sheets. I did get new sheets from front desk, but I shouldn't have to do that. I was in room 529 and for some reason I was not able to get a wifi signal. I spoke with a man at front desk who stated the router on that floor was working, but it did not reach to my room. I had to end up using my hotspot on my cell phone and had to use my data instead of the free wifi. And the last thing was a concern was that one of the staff serving breakfast was not friendly to guests. i've noticed that pretty often during my stays that some of them have bad attitudes when guests are requesting something. A lot of times it's around the 9:30 time frame, I get it that they are trying to wrap things up, but I still expect the staff to be kind and courteous to the guests if they are requesting anything or needing help with something. breakfast isn't techinically over until 10am. So please remind the kitchen staff of that their attitudes reflect the hotel also.

Dirty.

Reception Staff was very good and professional while getting us settled at the hotel. Smooth as silk! Thank you.

The hotel was great but the Tv didn't work

Shower head couldn’t be adjusted; closet hanging rails were spaced such that clothes wouldn’t hang and got wrinkled

The desk staff was extremely friendly and accommodating. The room was clean and the bed was comfortable

Friendly, helpful staff; clean room; variety of fresh breakfast items; great coffee; quiet; nice bath & shower; large, clear TV

Spacious rooms and nice decor and friendly staff

Room was clean but there was a continuous smell of marijuana in the hallways, elevator and outside in parking lot at times as well. I stayed there 5 nights, but booked another hotel to extend my stay for work. I don't care what others do, but when it comes to smoking inside a hotel, that's a safety risk for everyone. If I smelled this, then the hotel staff should have as well and did something about it.

The staff were excellent especially the young lady at the first desk. She was very welcoming she had such a sweet spirit the guy that was at the front desk at check out was also very nice. The lady that was over breakfast was amazing. She greeted everyone kept the everything very clean. She walked around making sure everyone was okay she also communicated well and served the tables and threw people plates away if they were finished. I will most definitely stay there again.

The room was spotless, the staff was very courteous and kind, and the amenities were well-maintained.

Yes

Clean room and friendly staff

The property was well maintained.

No hot water for two days. Not told of situation at check in.

The staff were polite and helpful! The grounds were very nice and clean. The rooms were nice but could have used a little more cleaning, floors and shower wasn't the cleanest. Breakfast had a good selection of hot and cold options.

Nice Stay and Friendly Staff

Need to fully furnish-no bedside lamps; property under renovation. Very clean, excellent staff.

Yes

Typical breakfast

No hot water at all, best you get is warm and must run the water for 10 minutes prior. Housekeeping pounding on my door at 10am to get out. Its 11am check out, go away! Dirty room and bathroom

We appreciated the friendliness of the front desk staff and the cleanliness of the room. It was quiet and very restful.

I’m thankful for the staff! As a woman traveling alone, they helped me locate the best place to eat, the safest mode of transportation and ensured I made it to my flight.

Again!

Clean room and friendly staff.

The staff from the time I arrived have all been very nice and hardworking.I’ve been there several because of surgeries I feel bad I don’t know them by name but they know me lol. Great experience each time. Thanks ladies and gents 10-15-17 2025

My room was not clean I had to switch rooms to go to a room with dirty floors. I was told that I was going to have someone to mop my floors the next day while I was work, but it was never done

DO NOT BOOK WITH HOTELS.COM! TEHY TOOK MY MONEY AFTER BOOKING A ROON IN Savannah,GA. They didnt send me any confirmation or which of rhe 3 Baymont hotels it was. When i got to theconw i thought it was. The frontvdesk said they donr have any info on me. So i had to pay out of my pocket. Called hotel.com the next day and they said they were goung to keep my miney because i cinsidered asca no show. How is thatvwhen you didntvsend the address or the damn confirmation number. So they said they still keeping my money. I Paid for a room twice. DO NOT BOOK WITH HOTELS.COM I surely will not book with them again

Loved the staff very hospitable!

The GM was super friendly, the front desk lady ( I don’t remember her name) was wonderful, and we thoroughly enjoyed our stay.

Not enough towels, bathroom sink drained poorly and the fridge wasn’t very cold even on the lowest setting. That’s about all the negatives, and none of these were really that big of a deal. The overall style and cleanliness was excellent, shower pressure was great, breakfast was really good.

I remembered you try it. I will definitely stay there again.

This was my 3rd time here. The staff and management are great. Rooms are cozy and clean. The courtyard is a lot of fun with a putting green and giant chess board.

The property itself is good, outside the parking lot and to get to hotel was sketchy. I would have felt better if there was security in parking lot. It was not safe to walk off property. My room was clean, although there was left over food in the mini fridge. I simply threw it away and cleaned the fridge. But fire pit and pool was nice.

Room was Clean.

The staff were all friendly. The place was clean and well kept.

Great property. Lobby and rooms are beautiful, appearing to be recently remodeled. The staff were friendly and professional making it the best place I have stay when visiting (family) and doing business in Augusta. You will see me again!!

Clean

Room was not clean and hallways needed vacuuming bad. Floors were sticky. Staff was very nice and pleasant. Good stay just should do better with cleaning.

Rooms were nicely appointed. Shower had good pressure. The hotel was spotless and the lobby/dining room was nicely decorated. The grounds were well groomed and landscaped especially the pool area.

I have stayed here a few times as I go to Augusta every month. Prices has recently increase on the hotel that makes it no longer affordable. The hotel is very nice and breakfast is just ok.

I checked in on my phone, however, I could not use it for the room key as expected. The clerk said bad weather could have been the reason and gave me a regular key card-

Hope is the best employee!

N/A Did not have a pet and wish that I would have done my homework before booking the hotel as I am not a pet person. I am not booking at this hotel in the future because I do not believe that pets should be allowed in every room or in the eating area.

No issues checking in and friendly customer service.

We totally enjoyed our stay and always lov the comfortable pillows and bed at your hotels. :)

Great place I stay here abt once a month

It was disgusting that at the breakfast area, they allowed dogs to be there. Disgusting, keep the dog in your room while you eat , dumb people.

Phone was not working in my room. Hotels around the property are eye sores.

Guests during an event in Augusta. Clean room, helpful staff, good breakfast, and 24hr coffee.

Everything was up to par no complaints great staff here

A truly amazing hotel stay! Wonderful staff and rooms.

Very schetchey area and run down. Need to go down a side road where the red roof inn is and transients hanging out. Even whete we parked the car homeless tents and people were right there. Did not feel safe at all

Ran down neighborhood but immaculate hotel.

The staff was exceptional. Great place to stay!!

Friendliness

AMAZING! We were incredibly impressed with this Hampton. They laid out the best breakfast buffet we have ever had at a mid-range hotel chain, like OMG, cheese omelets, sausage, grits, oatmeal, peanut butter, honey, bananas, muffins, waffles with all the toppings, cereal, and more!!! They had nice big showers and lots of soft towels. You add these amenities to the absolutely delightful staff, and the result is a near perfect stay!

The staff is amazing!!

Staff was friendly and polite. Room was clean

Upon arrival the front desk clerk wasn’t very pleasant which was not what was expected

We had a very enjoyable stay at the Hampton Inn, with great staff and an excellent choice for breakfast. I have had to deduct one star from the overall rating as the pool was dirty and contained leaves as well as a creature that looked like a giant millipede.

The carpeted hallways need to be cleaned and vacuumed daily.

Overall a great stay. We were only there for 1 night, but everything was great. Super friendly service and very clean facility.

Very nice stay. Friendly staff. Quiet location. Bed and furniture a bit worn. Outstanding pool area!

Walls were filthy and the bed was horrible. Hotel beds are usually broke down but this was beyond that. Overall disappointed since the Hampton is usually one of my first choices

The people and place were amazing I travel a lot and this place is exceptional to other places I’ve stayed and paid a lot more for .

I did not like the fact that the pool area is supposed to be smoke free. But an employee was out there smoking a cigarette. And other guest were as well

We stayed twice with this hotel and would 100% stay again .. great service, clean rooms, friendly staff, breakfast was perfect..

We came for an appointment at Wellstar Cancer Center. We spent 2 nights at your hotel. The hotel was very well kept, clean and the staff were very friendly and accommodating. The breakfast was very good. Would recommend this hotel highly.

Great spot in the midst of many "not-so-great" hotels/motels. The staff was friendly and helpful. Ill be staying here on all my future Augusta visits.

Location and service.

The pool area was beautiful and unique. Rooms were laid out great; bathroom was Great! The layout of the room was nice. Did not like that I was in a room close to a guest with dog(s). I am highly allergic to dog dander and I kept a headache, sneezing and itchy the entire stay. Breakfast was nice, front desk receptionist in th am of our last day was really nice.

Would stay again

I was staying at the property in room 411 on September 2nd and 3rd 2025. The nighstands were not clean. Breakfast didn't have many choices.

.

We had a wonderful anniversary stay! The staff was very courteous and the room was great, clean, and comfortable! Looking forward to another stay and thanks for having grits!

Super friendly staff !!

Comfort

Nice rooms

Great

Smell bad, don’t look clean and the shower look nasty.

The property was updated, clean, comfortable and the staff was amazing!

Only inconvenience was the toilet pressure and it clog called down for a plunger was asked at 2 am if we wanted to change rooms. Of course that was a no being it was only a 1 night stay. Other than that great stay each time I’ve visited Augusta.

Our room was covered in mold. All over the walls top to bottom.

Staff was rude and nasty

Excellent

The outdoor pool and patio area was very nice and accommodating. The hotel offered a tasteful breakfast and beverages. They also had cookies available at the front desk and coffee around the clock.

Cookies at 3pm

Staff was great! Rooms were spacious, pet friendly and had plenty of accessories.

Hope at the front desk was amazing!

Bed was comfy clean room lobby area nice and cozy. The pool are was nice as well

We booked a room for 5 people. Knew it had 2 queen beds and assumed it had a pullout couch or room for a rollaway bed. Upon checking in, there was no couch and when we asked for a rollaway bed the staff was rude and the least helpful she could be. She said a rollaway bed wouldn’t fit in the room, and when I questioned why they would give us a room that only sleeps 4 when our reservation clearly indicated 5 people she said she couldn’t do anything about it. We got our stuff and left. Really disappointed and upset because we’d already paid for the room. Be nice if the hotel or Expedia gave us a refund??????

Always Outstanding! 😘

Great staff, lovely pool area.

Would stay here again!

The room was very nice and customer service was excellent.

This is one of the best hotels I’ve stayed at

Cool

When we checked in the customer service was amazing. However, every staff member after check in was rude and unprofessional, the room was not serviced at all, leaving us with no towels and our bedding not refreshed.

Upon arrival on Friday evening, the stay commenced positively. The receptionist demonstrated exceptional courtesy and professionalism. Subsequently, a smoke detector malfunctioned 6:00 AM Saturday morning (August 9) and lasted ALL day, necessitating the provision of an alternative. At 7:10 PM, I engaged in a conversation with the General Manager and was given another room at 8:00 PM that EVENING. I was advised to contact Hotel.Com Monday morning to initiate a refund for the day in question. Also, on Saturday morning, the individual responsible for serving breakfast exhibited rude behavior.

last night’s stay refunded.

Not a bad hotel, the room itself was fine but our bathroom was dirty upon arrival

Thought motels close were sketchy but came around corner and the Hampton was very jice

Couple with 2 dogs. The pictures make it look more legit than it is. It’s in a rough and tumble area with lots of trash along the road and entering the hotel lot. Once inside, the place was decent. We had some confusion over the pet fee that was fixed before check out. The room feels wet, AC cools a corner of the room, and wall paper is peeling in the bathroom. Breakfast was awful. Over cooked eggs. Undercooked bacon. 17 other starch options. But it got the job done for the night.

The staff was awesome

The floor was still wet when we got into the room, so we used a towel for drying. The towel was filthy when we were done. Obviously not mopped very well. The traffic noise from I-20 was awful.

The front desk staffer, Tanisha, was so rude, unaccommodating, and unwelcoming: I kept telling her I was charged and had a mobile key and she said well I am going to delete it and now I have been double charged. She said to just fix it in the morning yet I showed her where I was double charged

Ver good

The young lady at the front desk must’ve been very inexperienced and didn’t realize that my reservation was prepaid. I insisted. She insisted I had to pay $400 for two rooms, so now I have to watch my bank account for no reason.

You have to drive past the sketchy places to get in, but this area is well lit, closely monitored, and very safe. Gorgeous place to sleep. Wish we were staying longer.

Good place. A bit dated furniture. Some mold in the bathroom. Comfortable bed. Outstanding staff.

The outdoor space looked nice.. though we didnt get to utilized it, im surw it bw great.

I was mold on the corners of the shower One of the beds was literally next to the A/C unit so the person couldn’t sleep cold and noisy.

I was promised a refund they didn't even give us our room

Amazing. Room was clean and very spacious. Breakfast was also great!!!

And breakfast buffet was skimpy

I enjoyed my stay

This is an excellent property as far as price, location, and various food and shopping options. The staff was amazing. Friendly with smiles all around. I would definitely recommend booking your stay through Expedia, and staying at this Hampton Inn and Suites by Hilton in Augusta, Ga.

I stayed for my birthday weekend i must say i had a blast at the pool will be booking again !!!!

The staff has made me and my family experience a magnificent one. For our first time being in the state of Georgia, we felt welcomed and safe. Our children were absolutely thrilled to be able to get in the pool and get breakfast in the morning. We appreciate the staff during our stay. We will be back soon and hope to have another amazing trip. Thank you so much.

The hotel was fine. The bathroom shower was disgusting need to be throughly cleaned. Other than that the breakfast was good. The staff had excellent customer service and friendly. The area around the hotel felt not safe. You had to drive through two hotels that look like trap dirty hotels. Glad to say nothing happened to our vehicle because i had concerns. The price was good for the quality. If the bathroom would have been clean . I would have given a better rating on the hotel.

The pool area was very relaxing and quiet

Bed comfort was not the greatest, caused me back pain

Lots of homeless people around area. The hotel next To this one really brings down the value. Security needs to patrol parking lot.

The door to our room was extremely difficult to open and shut. The room itself was more like something you’d see at a 3 star hotel. Not impressed at all for the money I paid.

The staff was very friendly , breakfast was good and the overall experience was nice will definitely stay again if traveling in the area .

Very nice hotel. No complaints at all! Everything was clean, good lighting, A/C worked well, quiet atmosphere, comfortable bed, and the hospitality was so sweet. The staff were very friendly and helpful.

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Room had strong smell ofclorinated disinfectant. Floors covered with sticky film that transfwrred to feet and shoes. Slippery. Morning breakfast was disappointing. Out of grits, eggs, sausage, and potatoes an hour before closing. Was promisied geitsbut n.v ever came. Unit was well appointed and in good condition but o viously coulduse some management and supervision of support personnel. Last chance for Hampton Inn. Had a terrible experience at Fairhope unit and thought it was a fluke. It wasnt.

I would definitely stay here again.

This hotel was amazing ! Our room was so spacious and clean !! Wish we had been staying longer than 1 night .

My 2 children and I stayed for 3 nights. We were greated by a friendly staff and continued to have such an enjoyable time. All of the staff (housekeeping, front desk, maintenance, breakfast, etc.) were beyond kind and caring. We will definitely come back next year!

Property has recently been renovated and it looks very nice. The staff was all so friendly. My room was very spacious and clean.

We had a dripping shower faucet that was reported but never repaired