Extended Stay America Suites Austin Round Rock South

Bad

Needed room for 2 nights, so I booked another night. People were really nice and polite Forgetting to book 2 nights instead of 2 lol

Forgetting to book 2 nights instead of 2 lol

Very good

Good

Where was no breakfast

Where was no breakfast

Overall, a decent experience!

Very nice front desk people , room very comfortable

Very good

Clean room

The location is good. The facilities were good. The mattress was not comfortable. Breakfast options can be improved.

Bad

The location is good. The facilities were good. The mattress was not comfortable. Breakfast options can be improved.

Hotel smells, barley any pillows had more last stay, need better bathrm toiletries, lime body wash, yall need to do better

The area to get to and from the highway Smelled like smoke(cigarettes) all over People walking all times of night The room had old rusty refrigerators and stove and no utensils to cook with , floor had rips in carpet and the door looked like it wouldn’t lock all the way

Smelled like smoke(cigarettes) all over People walking all times of night The room had old rusty refrigerators and stove and no utensils to cook with , floor had rips in carpet and the door looked like it wouldn’t lock all the way

Very good

Very good

Location Could be cleaner

Good

Location Could be cleaner

Staff was not helpful, for stick in the elevator, tripped over flower bush leaves and fell on the sidewalk and hurt my back hip knee and toe And was not offered or told about senior discount

Exceptional

It was basically like stating in a motel 6, good for price but yeah it’s a motel

None None

Pleasant

Exceptional

Disappointing

Nothing

Good

None None

Charmaine was very pleasant. Great value.

Filthy room. Just absolutely disgusting. Had to change my sheets and the bathroom was ?. I will never stay there again. Nothing about the stay was good.

The morning shift staff were very friendly and helpful.

Mold all over the ceiling above the shower area. No hot water for showers at 10PM.

I was unable to check in because the staff informed me that the system was down for an audit. This is quite disappointing and needs to be addressed.

Friendly staff Sheets were dirty and shower head leaked all over and the elevator was not working

Clean They didn’t refund my money after I checked out a day early they said I wasn’t getting my money back for the extra day I paid for and I don’t think that’s right

Elevator out of order to the third floor

Good location. Best deal in Austin area.

My room was on the third floor and the elevators were out of order

Nice and quiet

Staff were friendly and efficient. Stayed for over a month. Would stay again.

It's okay

The location and access to things in area No coffee maker in room

Great value.

The staff was very very friendly! My room was clean and very spacious.

We booked two nights here for a show and the location is great, loads of things to do around here. However, the room smelled like stale cigarettes, carpets full of stains, bathroom and kitchen area looked old and worn, and shower had lukewarm water, but we didn't care because the price was low. There was a rumbling from the floor below and our floor was vibrating and we couldnt sleep. I went down at 4am, no one was there. I called the number 800 number at the desk and they tried calling the property and they told them i had to wait until 10am. I went in the morning and waited 45 minutes for someone. When she finally came, i explained what happened and she just said they would take care of it. I had to ask multiple times before she finally told me it was a fan that was on all night in the floor below me. I requested another room, she said no because they didn't have anything despite them still selling rooms online. She was very rude and I had to leave with the hopes that they would leave the fan off like they said. They did leave it off and the 2nd night was fine, but they refused to switch me rooms for my peace of mind and then denied compensation for the 1st night's inconvenience. i have 9 years experience in hotel management so I know sometimes there is not a lot you can do about the condition of the hotel, but customer service is completely in their control and unfortunately they have one of the worst customer service I've ever experienced.

Kitchen was okay, No trash can provided in the room. HVAC was average

They canceled my reservation without a notice.

Great location. Lots of amenities close, even walking distance Very nice price for a 7 night stay. All staff are super friendly.

A/C filter needed to be changed. No hot water to room. Bath faucet cartridge needed to be rotated to allow hot water to exit spigot. Staff were respectful and property appeared clean and to be cared for.

Safe, convenient, quite, clean and smell good,employees was very friendly upon arrival.will be visiting again

everything was great

Very friendly staff, helpful and professional

The customer service was amazing

Could use renovations in bathroom area ceiling cracking, hot water does not last at all, construction going on around the area so pretty noisy very early

Unfortunately, one night of our stay it sounded almost like someone was bouncing a basketball around the room for 3-4 hours straight. When we went to ask the front desk, they were not there. When we went to the room, it turns out it was unattended children. Kind of uncomfortable but we're aware that has to be a rare situation.

AWFUL!!! The back of my ears, and neck were tore up by bed bugs! Even one of the staff members laughed and said, “Oh yea! I’ve been tore up a couple times.” Staff is friendly but not enough staff. Front is closed a lot during hours.

Bed and a shower…it was cheap…you get what you pay for…..rusty fridge….bubbling particle board fixtures……saved a few backs so not the end of the world.

It took three trips to get the key card to work not sure why. The attendent at the desk did his best to accomodate. Some of the lighting in the room did not work and upon looking at the sconce by the bed there was dust and gime that was truely visble with missing switch. The microwave belonged in a musem and made terrible noise when opperated. The free breakfast was not good especially the coffee that looked and tasted weak. The room was damp from humidity and not very comfortabe temperatue wise.

Tika is wonderful.

Location but trashy

They are remodeling the property. It’s going to be nice when they finish. I wish that they would offer more options for breakfast.

Pros: AC is good, bed was comfy, staff was nice.

The room was old and smelled like pee. All the appliances are rotting away even the refrigerator.

Good Stay

Very noisy

Cheap and clean

The toilet didn't flush and there wasn't toilet paper. Other wise was fine.

I have stayed at many Extended Stays throughout the country so I was very well aware of the 2 star rating however I have never experienced the offensive smell coming from the carpet, the dead bug cementary within the light fixture and shocking visible when the light was turned on, the numerous brown specks on the mattress which I not even going to guess as to what that was and the homeless camping out at the side entrance. Needless to say we did not stay, but when I demanded my 4 night reservation be canceled I was essentially told no. I had to call Expedia and if it weren’t for the agent practically threatening the guy at the front, I was going to be charged the first night when we stayed literally 5 minutes. DO NOT STAY HERE. Spend the extra couple of dollars and stay somewhere safe

Terrible

But my stay ended up being pretty good. The staff was friendly, especially Charmaine. I was worried because i read bad reviews mentioning her, but she was an absolute delight, we had playful banter as i walked through the lobby, and she was to be super helpful and a hard worker. She even made sure I had a muffin for breakfast 😋 When i first showed up the plays seemed sketchy, because people were partying pretty loud in their rooms. I was worried i wouldnt get any sleep, but as soon as i got inside my room I couldnt hear the other guests. The hallways did reek of weed, but i couldn't smell it once i was in my room. It did smell a little like old wet laundry, but some lysol took care of that. I also had a little issue with my key working on the door. But once again Charmaine was more than happy to help us fix the issue. The room was pretty clean, i even checked the bed for bugs or stains, and didnt find any. I accidentally left out food over night and never saw 1 bug. The place was overall clean, friendly, and a great stay for the price. I would definitely come back.

I made a reservation. When i got there, the hotel told me rooms were sold out. This place doesn't honor reservations, it's walk ins first come first serve. My card was still charged for the stay though.

Great place to stay

Desk staff demanded paperwork for service animal. I of course quoted the ADA law and refused. We were forced to changevrooms on second night due to my Service dog. Tv service was terrible. Kept going in and out. Night stand broken. Had a drawer missing. No remote fir second TV in Suite. Card reader to enter back door was sketchy. Might work after 10 attempts. Feet turned black after walking on carpet a few times. If i had the money to get another hotel we would have left. I just couldnt afford to go to another Hotel and wait for a refund. Will be contacting Expedia to dispute what we were charged...

Waited for over 15 minutes for staff to come to desk so I could check in. I will say that she was very friendly when she did get there though. Room had distinct smell that reminded me of a nursing home. Fridge had rust all over the outside and looked dated and not the cleanest, which matched the rest of the room, if I'm being honest. Property was reasonably quiet, and safe. Stay wasn't really bad, but with other available options, I wouldn't plan to return either.

The price cannot be beat. Two interior lights did not work and the shower did not get warm. Depends on the time for the shower. Look, for the price this is the 3rd time I have booked. If you are price sensative. Book it.

The desk was incompetent.

We were there when the temperature outside was in the 30-40’s and our heater in our room kept blowing cool air even set at 76, so we just turned it off and slept in a cold room instead of warm.

The room was never cleaned since I checked in 12/26. I was locked out of the room for 2 day because of mechanical door issues and no one seen to take it serious. I didn't have access to my work laptop, my meds, my clothes, and my puppy was accidentally locked in the room while I was putting dog food in the vehicle. I was given another room and had to move all of my item by myself. No one even tried to assist. I think a full refund should be in order.

I keep asking for the deposit refund receipt since before I check and when I checked out. She has a lot of reasoning and then I tried to call them and then she put me on hold for 10 minutes until I just hang up.

its very easy to miss the turn into the hotel was was annoying but parking was easy as it wasn’t a huge place and breakfast was very small just something’s you can grab on the way out like coffee and muffins.

I liked the staff but didn't like the surroundings. The type of people hanging around outside. I felt unsafe

Nice

I understand sometimes you get what you pay for… but no ice machine, stains and rhinestones on bed comforter. The room smelled horrendous. There was roach traps throughout the room. If it wasn’t that I drove all day and already paid for it with the money that I had I would have left. I was exhausted and literally needed sleep.

It was a good experience

Everything was fine

I stayed because I had the reservation only.. then they told me there was a deposit and only with cash I would get it back when I left other wise it will take a few days. I wasn’t told that when I booked it.. disappointed..I will choose my hotels wisely next time . Thank you for the stay .

Horrible

Dingy

Staff was great. They put me in a quiet part of the hotel and I had a great nights rest.

The staff is always friendly and have great customer service. It's like a home away from home.

The room we had was not clean, there were huge stains all over the carpet. There were 2 lamps that did not work at all and the refrigerator in the room was full of rust on the outside.

everything was fine but the people next room were really loud all night and morning.

Great customer service

Convenient location and easy on off Interstate access

Not worth the price

The front desk employee looked like she had just woken up from a nap, she did not greet us, she barely even said anything during our interaction, she did not tell us where our room was. TV in room not working, room smelled like mold or musk, found old t-shirt under sink.

Ok. Old and carpets dirty.

Booked last minute after leaving our first hotel due to being grossly misrepresented. The Marriot was great! Got us into a clean, comfortable room and even took our food order after the restaurant closed. Staff was very polite and friendly!

Room was spacious staff is very helpful and friendly made me feel at home

The staff was very helpful and nice rooms were clean and

The sheets weren’t clean. The location of the hotel was good.

It was great. Services and all. Thanks for having us

Wish they would have had a water /ice station

My room has roaches in it, the next room had a nasty bathroom and Expedia refuses to give me a refund when I have plenty of proof of all of this!!!!

My room had dead roaches laying everywhere and my neighbors was loud late at night and I had work 6 am

The price was not horrible, if the room had been up to standard, but it wasnt.

They forgot to order coffee for our first morning there. No coffee.

the room had someone in it.

Did not have continental breakfast more like snacks.

The A/C didn't work properly, the tollier didn't flush. The refrigerator was covered in rust

It was a great stay The building was old but they keep it clean and in great working condition.

Offer to much and nothing

I would not recommend if you can afford a better place with slightly more money.

I booked this room three days in advance, however, when I arrived for check in I was told no rooms were available and nothing could be done by the front staff, then shortly after someone else came and found 1 room. The service was absolutely horrible and we almost left before someone else decided to help us get the room I booked literally 3 days before. There was also a fire alarm going off at 6:30am on the property. This was not worth the price I paid for this dingy peoperty.

Was it a breakfast?

Friendly Staff and great location.

Worst place we have stayed in for over ten years. What a waste of over $200. Avoid this place

Everything was quite acceptable. Late night desk clerk needs to be issued a smile.

I liked the service the hospitality and friendliness. I’ll definitely be staying here again for future visits.

Excellent

Great stay me and my spouse were very comfortable and everyone was friendly!

Staff consistently rude, wouldn’t assist anyone waiting to check in (multiple patrons) until exactly 3pm at which time they worked extremely slow and rude. The premises were slightly dirty, consistent smell of marijuana in both lobby and my floor.

Older hotel - not a typical extended stay, but more of an older hotel converted into an extended stay. That being said, it was clean.

Horrible

Shower was cold every day

The room was nice and clean. I liked that it came with a kitchenette and the front desk was really nice and accommodating. I booked twice with them this week and will probably do so again in the future.

Decent

Na

The first roo. I was given i walked in and it was occupied. The second room was a little dirty. Tub was dirty. Bed was really nice and comfortable. Slept great!

I booked a room for 15 th thru 16 th. I did it after 12 am. Got told no rooms when I arrived. Can't on 17 th check in is 3 pm. Horrible treatment

Good service, clean room, clean bathroom, towels, sheets clean, professional personnel, overall Enjoy my stay, highly recommended

It was a very clean and nice hotel. Really enjoyed my stay.

Dirtiest and worst hotel I’ve ever stayed at!

The room wasn't what I booked. The sheets were dirty, had hair, and cigarette burns. There was staining that looked like old blood. I reached out to Expedia Customer Service to try and rectify the situation and they could not get the front desk to answer... I think they slipped away to partake in whatever drinking and brawling (literally) was happening outside. I used the deadbolt, latch, and put my suitcase in front of the door because I was that scared. I tried taking a shower the next morning (because of the conditions of the beds) and there was no hot water. At least that helped wake me up after a night of no sleep. Next time, I will sleep in my car in front of my friend's house. That seems way more safe than this place.

Rooms smell like smoke. No creamer for coffee. Breakfast from 6:30-9:30. Not good.

Didn't stay all the roms where booked

Good enough for what we needed. Room was clean and comfortable, and the entire staff was friendly and helpful. Nothing fancy, no frills.

Good

Close to things and home.

room was not throughly clean. old Whataburger found and hair on floor

The staff was very friendly but the website said breakfast was served and it was a granola bar and coffee and on our 2nd day tgey were even out of those. There was never any hot water for our showers only luke wdarm and the table leg was broke so when we leaned it fell and dumped all of our lunch on the floor.

Breakfast was a granola bar or oatmeal. The room was so smelly that I had to buy air fresheners. I would think an extended stay would have items provided in the room for you to utiluze the kitchen, but we had to provide our own. The staff was friendly. Not worth the price.

Needs clean

Not the best stay I have had at an hotel.

Staff was very helpful! Would recommend.

Room smelled like something was burnt there and like cigarettes. They are non smoking rooms. I was told we could check out if we wanted when I was asking to move to another room. Not the friendliest staff.

Very dirty and delapidated. i could not stay there.