Hilton Garden Inn Austin Airport

The staff and shuttle drivers were extremely friendly and very helpful!!!! Dining room chairs and lobby chairs were worn

Room was super clean and shuttle runs every 1/2 hour 24/7 : )

Great location for what we needed. The pool was a little cloudy but everything else was wonderful

The heater/air conditioner is noisy. It wakes you up

Everything was clean . Staff super friendly.

No elevator, overpriced, lobby/ restruant furniture outdated, dirty , worn. Extra blanket wasn't given like i asked.

Quiet, great dinner restaurant, free shuttle Dinner prices are somewhat high

Carpet was pieced together cause me to trip on a corner coming up. Lipstick on my glass at breakfast. Staff was nice and helpful.

Clean and helpful staff. They offered airport shuttle every thirty minutes. Very easy if you need to be by the airport.

Clean room , staff

Friendly staff

I think this was one of the easiest times we have checked in. The staff was friendly, the hotel was gorgeous even with an influx of people for the holidays and a girls volleyball tournament. The Italian restaurant in the hotel was phenomenal as well. I couldn’t be more pleased. Great job team!

Our stay was just wonderful. Our room was so clean and the bed was so comfortable. We would stay here again.

Free shuttle to airport Good options limited

Free shuttle to airport Good options limited

Superb

Exceptional

Rita was so sweet, staff and ambiance was amazing! The room was amazing! Only thing I didn’t like was how expensive the breakfast was. For the amount I’m paying for the room, you would expect the breakfast to be complimentary. I’ve stayed a bad hotels and still got the same breakfast I did from this hotel but for free.

Only thing I didn’t like was how expensive the breakfast was. For the amount I’m paying for the room, you would expect the breakfast to be complimentary. I’ve stayed a bad hotels and still got the same breakfast I did from this hotel but for free.

The main parts of the hotel are clean. The restaurant serves good food. My room was really nice. As far as the room goes, I rate it with some 4 and 5* hotels I've stayed in. Pleasantly surprised.

Everything was good except the coffee at breakfast. The staff was nice. The rooms were clean and we like the free parking.

This is a nice hotel, but what makes it so special is the staff is incredibly hospitable. They really care. I stay here on a regular basis just because of the staff. I highly recommend this place. They treat you like family!

Expensive parking, not conducive to those who enjoy a longer stay. Be prepared to fork over a disgusting $100+ parking payment for a crowded, unpatrolled, unsecured lot. Really abusive to the most loyal guests.

It was clean, comfortable and well maintained. Taxes

It was clean, comfortable and well maintained. Taxes

Nice and clean property, very convenient to drive to the airport early. Just be aware there is a fee for parking there even if you are staying the night at the hotel.

Everything was comfy and easeful!

The front desk guy was rude and sarcastic, won't come back even though I go like 3 times a month to Austin, -5 stars

Clean

I had a quick overnight airport stay and the staff allowed me to check in 2 hours early. Everything was clean and the room was perfect. The shuttle was prompt and courteous. Highly recommend!!

Everything was clean beds were so comfy!

I think it should have free breakfast. Or less the 18 per person. Seems like a lot

Good location. Very clean employees very helpful I think it should have free breakfast. Or less the 18 per person. Seems like a lot

Great stay to lay down in between a long layover. Staff was great!

Loved how seamlessly they checked me in early without saying a word other than WELCOME

Stayed here 1 night and was pleasantly surprised. Everybody from the shuttle pickup driver to the front desk and bartender were extremely nice and very helpful. Rooms were large, comfortable, and the beds had quality linens and covmforters. .Would definitely recommend.

Rooms well planned - good bathrooms and comfortable bds and bedding

Superb

We enjoyed an evening at the bar. Bartender was friendly.

Exceptional

Dripping sound that I could not find. In room 518 near the coffee maker.

Rooms are good and very spacious, it has the amenities, closer to the airport and it’s clean.

Rooms are good and very spacious, it has the amenities, closer to the airport and it’s clean.

Very good

Nice place. It was a great stay

Exceptional

Nice staff clean easy.

Superb

ERIC IS AMAZING! Miss Rita and Rodrick too, lovely accommodating people and would return just for their services. They were a pleasure and I loved the food too, amazing omelets and french toast. Wow. nothing

ERIC IS AMAZING! Miss Rita and Rodrick too, lovely accommodating people and would return just for their services. They were a pleasure and I loved the food too, amazing omelets and french toast. Wow. nothing

Everything was excellent

Clean room, friendly staff

The rooms were musty and dirty

Exceptional

No hot water!! Very over priced average food! Staff was very friendly though.

Nice room

Exceptional

Very convenient

For what this hotel is supposed to be, absolutely no complaints. I live in Austin but could not make it to my house from the airport because of the ice storm—so we stayed the night (it was close to the airport and has a 24 hr shuttle). Easy check in, nice large clean room, good shower, an exercise room, decent dinner (burger & fries), properly cooked eggs for breakfast. Hope never need to need them again however!

Very clean. Everything was great.

Very clean. Everything was great.

The bar staff was wonderful, she took care of us, great customer service & friendly.

Great location for an early flight!

Easy check in, beautiful space, bed was comfortable, nice TV. Did not stay long since we just needed somewhere comfortable before an early flight the next morning. Having to pay for parking was a little odd since you park in a regular space yourself.

Great location. Easily accessible to areas we needed to travel. Breakfast wasn’t included.

Great location. Easily accessible to areas we needed to travel. Breakfast wasn’t included.

Great accommodations and convenient to the airport.

Everything

Super clean room and the staff.

The hotel is so nice and clean the food is excellent and the personal very friendly.

Exceptional

Exceptional

Room was beautiful and the staff was very kind and helpful.

The room was clean. Breakfast Staff could use some encouragement. Disappointed that coffee was not available in the lobby past 10:00 AM even though the temperatures were in the 30's and 40"'s.

All good efficient shuttle at 3 30am

N/A

Staff was exceptional, room very clean and restaurant was excellent

Shuttle and parling services were easy to use.

Nice, clean room. Comfortable bed. Friendly staff.

Very clean. Great staff and restaurant was very delicious food. We will stay again!!

Room was great. Spotless. Lighting in desk area was great.

Spacious rooms and comfortable bed

Clean room, good food, friendly staff.

Everything was great. The only disappointment was lack of hot water for shower. It was warm, but there seemed to be a temperature max set. I prefer my showers as hot as I choose - like at home. And this should be “home away from home.”

clean room, friendly staff, good food

The airport shuttle was great!

Nice rooms, Very nice front desk and bar staff.

Clean room

Perfect room fry or our needs.

Love this hotel

The closeness to the venue we came to experience. Unexpected parking fees and an extra $140 for just in case. That should have been brought up when reservations were made.

Great location for COTA

From the hotel that we immediately left due to a plethora of issues the Hilton garden Inn was a mansion!

Clean Coffee maker in room didn’t work

More affordable meals

I was hit with a damage fee,a parking fee and the room smelled like old piss, the bartender was a delight and she helped me get change. The front desk ladyvwas unapproachable.

The property was clean and well maintained. The room was spacious. Plenty towels provided. I thought it was kinda neat that my name was displayed on the TV upon check in. A couple things that could have very easily been an oversight on my part: parking is not free, and breakfast isn’t always included. Again- I will take responsibility for not knowing that- it’s highly possible I overlooked it in the booking details. The property was nice, but considering that we had to pay an additional amount for parking & breakfast, I feel like it was a little pricy.

We enjoyed the hotel with the exception of the wait staff the morning we were leaving. They were not being very professional at all. They were joking around, very loud and saying a lot of words I don't think you would have approved of. The profanity lased show they were putting on was so bad I had to turn my phone up to all the way to be able to hear what I wanted to listen to. I was the only customer in the whole area and they were so loud and nasty.

Clean, friendly staff , enjoyed the curtesy coffee

Friendly staff and easy check in. Rooms are very clean and they have a fridge, coffee make and microwave. Definitely recommend

Great staff

Good

x

Fortunately, the room they’d assigned had a tub (indicating unfamiliarity with the property).

Overall met my needs

Olivia at the restaurant was awesome. Everyone we encountered was super nice and accommodating. Pillows were perfect and the linens smelled amazing. The rooms were quiet and clean. My only recommendations are no more cardboard boxes for takeout and bigger trash cans in the rooms. Overall wonderful stay!

Great customer service.

Clean and friendly

Very clean, great staff worthy of anpther visit.

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Clean

Excellent staff, great food, very comfortable

Good stay

Excellent

Clean and quiet

Easy to book last minute when flight was cancelled. Nothing.

The airport guy was great! We got to and from the airport with ease and he had a great attitude

Nice people clean rooms Bar access.

Loved the bar and pool.

Clean, quite, close to airport, some of the staff are friendly, bar serves food until 11. Negatives: shuttle took long, no electric vehicle charging station, pool needed to be cleaned, gym doesn’t have enough equipment, room had a moldy smell.

Close to airport, clean, and easy to park.

Assumed it was included in the reservation. Far too expensive Free breakfast

The rooms are beautiful! The rooms are spacious. The staff is very nice and the location is convenient!

Liked that it was near airport and offered dining options and a shuttle The AC/HEATER is a little noisy.

Nice to have a restaurant on premises. The shower didn’t get warm for 10 minutes

It was clean and the staff were very kind.

Great stay.

No complaints

All staff were professional and friendly

Very expensive hotel and they didn't even tell us that parking and breakfast were not included with the room.

Short stay, the airport shuttle was a great convenience

We enjoy it 😊

It’s good for business trip

Great property in all areas, and very convenient to airport (with free shuttle). Sorry our early departure in the morning caused us to miss the nice breakfast.

the bar tender was super cute.

just a great place to stay near the airport. felt safe. great food, very clean room.

Very nice hotel near the Austin airport. We were surprised that there is a charge for parking there even if you have a room there. That should be noted upfront.

The price was right for a quick one-night business trip. It was a LOT safer location that another place I booked but did not stay at.

I just all of the Hilton Garden inn properties I’ve stayed at! I can always count on them being fabulous!

Close to the airport You had to pay for parking in an empty lot and didn’t even offer a continental breakfast

Rodrick the bartender was great

Great

24 hours a day! Such a relief to have found this place after being stranded.

1- The terrible smell of the carpet 2- The water from the shower always was hot or hotter.

This hotel is simply amazing. Most important to me at the time is that they are dog friendly (just need to pay a fee) but customer service was amazing and the hotel was so nice and clean. Amazing stay the bed was comfortable and shower was very nice. Definitely recommend

I was there during the outage, so a lot of it was chaotic, but the staff was wonderful and made every effort to help, so it wasn't a bad experience overall.

Beautiful and clean

Typically I would ignore such incidents but it is hard to explain that to my 88 year old mother who was mortified because people looked at my like I was trying to run. Some training on how to avoid this kind of behavior from your employees would be helpful. Again everything was great and would otherwise return.

My reservation was mixed up with another guest. All was big inconvenient to have room keys reissued and call from front desk 5 hrs later letting me know what had happened.

Muy bien todo

There was no hair conditioner in the dispenser in the shower. I really needed it.

No nearby shopping or restaurants

Had to pay to park. No complementary breakfast. Staff was nice.

C

I have booked with Hilton Garden Inn several times and each time the charges we are charged have been surprise! They never refund anything and tell you you should have known about them. I won’t book with them again and will not recommend them to anyone.

Easy and nice place to stop. Not exactly close to anything fun.

The place was nice and the staff were friendly.

Limpio y accesible

Rooms need to be cleaner, has a pet odor.

Exceeded all my expectations. Very clean and up-to-date. This is a really nice hotel!

I have always loved Hilton garden's and will try and stay here over many other options 99% of the time. This visit was strictly for the night before I left for a very early flight from Austin airport. I spoke with the woman at the front desk the night before about the shuttle. I was informed the shuttle ran 24 hours and was available for trip every 30 minutes. We discussed me leaving on the 4:30 shuttle but that I also might end up needing the 5:00. She said no problem. I in fact did miss the 4:30 pickup and was there for the 5:00. The man at the desk told me I could not ride this shuttle because I didn't have a reservation and that it was already full. He was not helpful nor was he considerate of that fact that I was a female alone traveling. I ended up ordering an Uber. Needless to say, I paid almost $200 for one night for convenience to end up not getting the convenience and spending more money on a ride to the airport.

The property is in excellent conditions. Comfortable rooms and bathroom with all the amenities you may need. Rooms, bathroom and facilities are very clean and staff were very resourceful. The shuttle from and to the airport is a plus and very punctual; just remember to schedule the pick up from and to the airport through the hotel staff since they don't pass frequently between the airport and hotel unless it is scheduled. Great location within 5 minutes drive to the airport. Highly recommended.

Stay somewhere else. Toilets were broke in both the original room and, after complaining, the substitute room. Also, TV works but no cable where there was no onsite engineer to fix.

The staff was exceptionally kind and the room was very spacious.

Close to the airport

It was comfy and spacious

We love this Hotel. We will be back

Stay overall was great. Hotel is clean, and staff is friendly. Room was nice, but our king size mattress felt very worn. I also didnt like that breakfast was not included in the rate and parking was seperate. However, it seems the parking siutation is the same at all the other hotels in that area. The hotel restaraunt is awesome. Small menu but food was really good.

Loved the stay, will be using this property again.

We enjoyed our 3 nights at Hilton Garden Inn Austin Airport. The room was ready when we arrived and everything was clean. The fridge was a bit larger than we expected, as was the microwave. Those made it easier for us to have a snack or heat something up. I would definitely stay here again.

Very clean. Super friendly and helpful staff. Good food. Quiet. Comfortable

Friendly staff, met all our needs

Quick, friendly check-in. Clean, quiet, spacious rooms

Quiet and comfortable room

The airport shuttle service made it all worth it; IMO

Friendly welcome, easy to find shuttle bus at the airport & great service in the bar/restaurant

Affordable, clean, nice room convenient to the airport

Nice clean and quite hotel.

Good hotel close to the airport

One of the best

Bed was very comfortable but the shower water temperature never got above warm. Also, It was on the chilly side so I turned on the heat, when I returned to my room later that evening, housekeeping had turned the AC back on making the room cold again. Staff was very nice.

Nice hotel close to airport.

Front desk clerk was AMAZING!!!!! All stagf was great. Very nice Hotel.

Upon arriving the young man checking us in found out it was my son's birthday and made him feel good by letting him get something from the little store free of charge. This was a small but very class act.

Not this survey.

It was lovely, and the beds were comfortable. But the little cafe was awful. I ordered Pasta Primavera and got a cheap, inedible mac and cheese for $18. They comped it when I complained.

All good

Great property. Staff was friendly and check in was painless. Property was clean and room was clean. The restaurant / bar was nice and the food was fresh and hot. The drinks were a nice addition on property.

Water pressure is terrible! I know we are going for eco friendly but…. It’s hard to get the soap out of your hair

Traveling solo, this is my 3rd stay in this hotel. Everything is always clean, staff friendly and service good. I always feel safe staying alone here.

Front desk staff were supper nice and had a great suggestion for Texas BBQ. Room was clean and bed was comfortable.

Our stay was in with flying out; we wished we had known about having to pay to park. It cost more to park for only 4 hours than leaving the vehicle at long term parking at the airport.

I couldn't

Exceptional hotel for the nightly rate.

Crappy food

there is a hidden fee for parking. After you check in you have to scan a parking code, enter your personal information, car information and payment details. Then you are to print out a form to place in your car. The parking lot was empty. A giant hassle. Will never stay there again.

No charger for electric vehicule

Would stay here again. Great stay

Very pretty hotel thiugh, and good location and very nice staff

Stayed here before a recent flight. The airport shuttle was a good experience. Bed was very comfortable

Amazing, confortable bed

Should I return to Austin, I will certainly be staying here!

I had a wonderful stay at the hotel. The room was spotless, the beds were comfortable, and the staff was friendly and attentive. I would highly recommend this hotel to anyone looking for a relaxing and enjoyable stay.

Staff was friendly and accommodating

The bartender/waiter was ridiculously rude. Room was very clean and spacious. Shuttle goes every 30 minutes.