The Stephen F Austin Royal Sonesta Hotel

I planned a quick getaway to Austin for the weekend. I enjoyed that the hotel was in downtown walking distance for the night life. In addition, it was easy to get to Barton Springs Pool.

Loved staying at this hotel and love how they have preserved such a historic location.

Quick overnight trip to Austin and it was the perfect location. The pool and hot tub were not very clean but the rooms were clean

Great location! Close to everything downtown. Everything about our room was excellent. Roomy accommodation and great bathroom with vanity area. The restaurants and Happy Hour offerings were all great. We really enjoyed sitting at the bar terrace.

Perfect location for someone wanting to stay in downtown Austin. The staff was one of the best hotel staffs I've met in a long time.

Breakfast menu good!!! Room was big and clean

Awesome hotel with great attention to detail with beautiful architecture. Staff was lovely and the bartenders were lot of fun to visit with! Would highly recommend and would stay there again!

N/A

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We really enjoyed our stay. The hotel is a beautiful building. The staff were very helpful. The room was amazing and clean.

Super friendly staff, clean rooms. Nice hot shower. Soft towels. The restaurant was super delicious. Only complaint was the hot tub was not being tended like it should have been. Other than that, I would absolutely stay again and would recommend it to friends and family.

Great stay in the heart of Austin! The staff and amenities were amazing in this historic hotel.

Wonderful staff, quiet and well maintained hotel, large rooms. Excellent location.

Great property! Clean and quiet. Friendly and helpful staff!

It’s a beautiful historical building with the comfort ie-est pillows and bed. Super convenient location especially for film or tv festivals. Unfortunately there was no real fridge or microwave. The fridge that is there is like one that used to hold drinks however it’s so small that my go-to box from Roaring Fork didn’t fit. I had to put it on its side to get it to fit.

Valet was very attentive. Bar staff was very friendly and provided great service. Overall, I enjoyed my stay and will be back.

The Courtyard was beautiful - loved the balcony views of it & to pool area!

Check in was easy. Room was nice and neat and clean. Didn’t receive the vip drink. Wasn’t sure if i needed to ask. Close to everything and a quick uber ride to every where.

The staff was friendly and enthusiastic. The hotel is in a perfect location to explore Austin.

The staff was very friendly, helpful, and attentive. We enjoyed our stay.

Good breakfast and helpful staff

Quiet

Great property and in a great location. The hotel is very charming and we were upgraded to a junior suite/corner room with a great view of congress ave and Downtown. Enjoyed my birthday weekend and SFA hotel.

Clean, comfortable, and in a great location. Parking, but any hotel downtown, parking isn’t easy.

Clean, comfortable, and in a great location. Parking, but any hotel downtown, parking isn’t easy.

This was my second time staying at the Royal Sonesta for SXSW music festival. Everything was great. I liked my room a lot, which was a generous size, nicely air conditioned and had a great bathroom. I would happily stay here again for SXSW or any time I'm in Austin.

In addition, the room heating system kept turning on automatically, which was very uncomfortable during our stay. We honestly expected much more from this hotel.

CLEAN ROOMS

Great service and lovely art and nice views

Exceptional

Exceptional

The hotel itself is beautiful, the staff are the friendliest people in a hotel I’ve experienced. The rooms are nice. I’d definitely come here again. One thing I’d say is bring long charging cords because outlets are scarce, 10 foot cords worked well for me. The room furniture is bulky and takes up a lot of space.

Everyone at the hotel was so kind and helpful . The room was clean , wonderful location downtown. Highly recommend !

Great service, big rooms, great location, Valet parking was super slow

Great service, big rooms, great location, Valet parking was super slow

The hotel & staff were excellent! Only downer was the Cafe for breakfast. Service was extremely slow. So if you are trying to catch a quick breakfast before catching a flight or on to the next adventure, I would say find a restaurant outside the hotel.

The hotel staff were very professional and the rooms were clean! It’s also the second oldest hotel in Austin which is really cool.

I enjoyed the hotel very much, and every single thing a person could want was in that room. Ordinarily, the Royal Sonesta is out of my price range, so it was a special treat to stay there, and especially to be treated with such consideration – not only of my physical limitations, but of me as a person.

Great

Clean room;Great Staff

The tub shower was perfect. The hotel had the best gym equipment of any hotel I have ever stayed in.

Fantastic location!

But aside from that we had a great stay.

Nice restaurant and bar in the same hotel.

This is a gorgeous historic hotel, and on the whole we enjoyed our stay, but it is above an all-night speakeasy. 3 out of our 4 nights we had loud base drum sounds well into the morning. This was fine for the adults in our party who could sleep in ear plugs, but my daughter was kept up until 1-2am those 3 nights. If you’re a party of adults- 5 stars. If you have any children or sensitive sleepers- skip.

The most friendly staff!

Great hotel Staff and location!

had a great time this weekend in Austin thanks for scheduling the trip for me

Staff was friendly and very attentive. Restaurant and bar are great. Lovely stay!

Everything was first rate ! Nothing

Everything was first rate ! Nothing

Staff was very friendly and accommodating! Location is the best!!

Staff was great, room was great.

Chilled after show with friends in the lobby with a night cap, comfy chairs n baquetttes. Bellhop valet took my my bags to store in car when I checked out though wasn’t heading to airport till after lunch. Gave me directions n where to gas up…top notch service from real humans!

Nice touch to get $15/day for drinks and snacks. Room very large and bed extremely comfortable. Location very good - right in the heart of Austin. Wish that breakfast was included.

Nice touch to get $15/day for drinks and snacks. Room very large and bed extremely comfortable. Location very good - right in the heart of Austin. Wish that breakfast was included.

Really great hotel location. The staff is amazing, especially Iris at the front desk. Good in the dining rooms was great and I enjoyed the ability to work out in a safe and clean gym. I will be coming back and bringing my fiancé next time.

Great staff!

This hotel is our favorite! From the friendly staff to the cloud-like bedding and great pillows! Rooms are clean and comfortable and the walls are thick. The 2nd floor bar area has an outdoor seating area that overlooks Congress which is fun for people-watching. There's also an outdoor section where my husband could smoke a cigar, which made him happy. The valet parking is amazing and the attendants go above and beyond to provide excellent service.

Great hotel, perfect location close to bars, good food and entertainment. Valet staff was fast, friendly and went out of their way to help in any way possible. Hotel was beautiful! Would definitely stay here again.

The hotel was beautiful! Great upgrades. Great location.

Fantastic staff. I got an upgrade when they found out we were celebrating an anniversary. Clean property, perfect downtown location. Total class act.

Front desk staff were arguing with each upon my arrival causing the attendant to give me incorrect details on my perks that I would be receiving at the hotel. Other than this incident that was later corrected, our stay was nice.

Loved the location, history, and amenities of this hotel. The facility is amazing and the staff was great. Highly recommend, would stay again. Very spacious rooms. Very reasonable prices.

Exceptional

The front desk staff were friendly, efficient, and always ready to help with any questions or requests. Housekeeping maintained the room to the highest standard, and their attention to detail did not go unnoticed. Even the concierge and support staff were consistently courteous, knowledgeable, and eager to assist. What sets this hotel apart is the level of care and dedication the staff show to their guests. Their positive attitudes and commitment to excellent service created a welcoming and relaxing atmosphere throughout my stay. I would highly recommend this hotel to anyone looking for not just a great place to stay, but an unforgettable hospitality experience.

Staff was very accommodating and friendly.

Staff was ama

Great service from our valet to the front desk clerks. Everyone was so helpful and friendly. Our room was clean and comfortable. Great location, we were central to plenty of great spots to eat and explore. The hotel has great food options so you don’t have to go far. I would probably request a different room next time because of the noise level at night facing the street. Because it is central and busy with nightlife, it can be loud if you are a light sleeper. Otherwise great experience and would stay here again.

Outlets for charges and parking too expensive

Location Outlets for charges and parking too expensive

Great location to downtown events. Close to 6th street and restaurants. Seriously missing some sort of breakfast delivery to rooms!

Enjoyed everything except the bar. The lemon drop was so sour, made you make ugly faces!

Location and hotel were great!

Exceptional

The room was beautiful and very spacious! We had such a great experience, we will definitely come back! The bar and the restaurant for breakfast also exceeded expectations.

Very nice property.

Room was outstanding

Really pretty hotel, great staff. Didn’t realize the valet was free so that was nice. The gym had a lot of great equipment. The pool room didn’t echo like a lot of hotel pools do. The only thing was the rooms looked a bit outdated and the couch had a big stain on it. I liked the makeup vanity in the bathroom and they had controls right by the bed to control lights and temp.

Very good

Valet service was impressively attentive. Robia at the front desk was incredibly welcoming, attentive and helpful no matter how many questions asked. The Regal-less Gin Lavender Lemon Drop at the hotel bar was perfect. As was the bartender and it's vintage charm creating an effortless elegant escape. Our room was equally charming, spotless and surprisingly quiet considering it was a block from Sixth street. We walked to an 8pm show at the Paramount Theater around the corner which was spectacular then a 10:15pm reservation for delicious Caribbean cuisine at Canje. Our next visit will allow time to enjoy the pool, hot tub, patio and Roaring Fork.

Yes

Everything was perfect! We loved the hotel

Beautiful accommodations in great downtown location.

Beautiful accommodations in great downtown location.

Exceptional

Awesome hotel. Great location. Friendly staff

The breakfast was great. The staff were wonderful and went out of their way to assist. The bathroom lights were not intuitive to operate. No bathroom counter, only a pedestal sink is not conducive to travel.

We were well taken care of.

The front desk staff were fantastic and the staff in the bar helpful and attentive

The staff was wonderful and the hotel is historical, clean, and well appointed

Terrible customer service.

Everything was great

Rooms were clean and the staff were excellent! Really enjoyed our stay

It was my second time at this hotel and I love everything about it. The room is beautiful and cozy. And all the receptionists are very friendly and ready to help. Already did my booking for the next year

Great front desk area staff. Overall, everyone was accommodating and helpful.

My only issue was that 1 out of 3 elevators was working during our 5 night stay and in the morning the cart would fill up with people. Waiting for the elevator was a bit annoying during morning rush. A second elevator opened up closer to the SXSW festival so I assumed they open all elevators when occupancy is full.

I found the staff very friendly from the time you walk in the door and all throughout the stay. Texting with staff was also very helpful to ask questions since I was there for a work conference and didn't have much time to stop at the desk in the morning. The room was incredibly spacious and the facilities (gym and pool) were well equipped. We were happy to be in the back of the building, though the view was not great, it was so silent and peaceful at night! My only issue was that 1 out of 3 elevators was working during our 5 night stay and in the morning the cart would fill up with people. Waiting for the elevator was a bit annoying during morning rush. A second elevator opened up closer to the SXSW festival so I assumed they open all elevators when occupancy is full.

Loved the indoor pool and jacuzzi-only one in downtown Austin. Unfortunately, we had several disappointments. The room was super small and no coffee or tea in the room. The elevators were having problems There are 3 elevators and only 1 of them was working to serve 16 floors Then, one day, the only operating elevator also stopped working! Fortunately, we could use the cleaning staff elevator but it was a bit anxiety-producing since we were on the 10th floor Hopefully, they will get all 3 elevators in operation because it causes people to wait extra long times with only one working It is also not very safe!

Satisfied as usual!

Simply perfect!great guest service

The gym was great, and the swimming pool, while small, was great as well. Good breakfast and helpful staff

Great location and good breakfast too. Excellent service, appreciated the early check-in and later check-out, plus convenient bag storage. Thanks for a great stay!

Great location and good breakfast too. Excellent service, appreciated the early check-in and later check-out, plus convenient bag storage. Thanks for a great stay!

Love this hotel. Great central location. Next to Paramount theater for the concert we attended.

Clean rooms, comfortable beds and accommodating pillow requests. Not one elevator in service. So it took a while to go up and down. All other services were great.

The rooms are very good but the hallway and front stairway carpets need renovation. The furniture at the entrace needs updates.

The rooms are very good but the hallway and front stairway carpets need renovation. The furniture at the entrace needs updates.

Wonderful stay with really great service! Very central location in town.

Wonderful stay with really great service! Very central location in town.

Great

Great

Staff was great!

Staff was great!

Clean room, staff was very nice and helpful!

Clean room, staff was very nice and helpful!

Very clean and excellent staff.

Very clean and excellent staff.

Clean and quiet room. Central location.

Clean and quiet room. Central location.

The breakfast at the Fuller Cafe was excellent, along with our waiter, Kevin. The upstairs bar was pleasant. The Roaring Fork restaurant was superb. The only thing which could have been improved on was to provide either tea bags or the Keurig black tea cups in the room.(There was a Keurig with coffee, green and camolie tea cups in the room.) Only coffee was offered in the lobby until 11 AM.

The breakfast at the Fuller Cafe was excellent, along with our waiter, Kevin. The upstairs bar was pleasant. The Roaring Fork restaurant was superb. The only thing which could have been improved on was to provide either tea bags or the Keurig black tea cups in the room.(There was a Keurig with coffee, green and camolie tea cups in the room.) Only coffee was offered in the lobby until 11 AM.

Yes

Yes

Upstairs bar staff unattentive and we stayed 4 nights and our room was only made up once.

Loved the hotel. Best TV setup in any hotel I've ever been in.

Loved the hotel. Best TV setup in any hotel I've ever been in.

Valet fee was very high.

Love this hotel. Bar and Roaring fork restaurant are great.

Love this hotel. Bar and Roaring fork restaurant are great.

room is absolutely spotless and in a great location. The staff from valet to front desk to housekeeping was over friendly. And absolutely enjoyable. Amenities were close by people were jealous of our location. Couldn't say enough good things about our stay. 100% all the way.

room is absolutely spotless and in a great location. The staff from valet to front desk to housekeeping was over friendly. And absolutely enjoyable. Amenities were close by people were jealous of our location. Couldn't say enough good things about our stay. 100% all the way.

Staff, bar, bed. All excellent.

Staff, bar, bed. All excellent.

Nothing Very poorly managed - had a reservation, confirmed, got to the hotel and was told that they were sold out. Tried to offer me a room at a nearby motel despite paying 300 USD. Avoid this hotel, much better options in Austin

Great staff

Great staff

the room was spotless, the front desk was really nice

the room was spotless, the front desk was really nice

Room was nice and staff was so friendly

Room was nice and staff was so friendly

The room was absolutely beautiful! We were upgraded to a King at no cost. Complementary waters, a $15 credit per night for their snack/drink station (perfect for my mid-night snacking partner). The valet staff was so friendly and accommodating. This is the place to stay if you are going to down town Austin. It was walking distance to all of the events and restaurants we wanted to try!

The room was absolutely beautiful! We were upgraded to a King at no cost. Complementary waters, a $15 credit per night for their snack/drink station (perfect for my mid-night snacking partner). The valet staff was so friendly and accommodating. This is the place to stay if you are going to down town Austin. It was walking distance to all of the events and restaurants we wanted to try!

The hotel was amazing- so clean and elegant. The staff went above and beyond. We will definitely be back!

The hotel was amazing- so clean and elegant. The staff went above and beyond. We will definitely be back!

And no visit feels complete without a drink at the terrace bar… it’s the perfect mix of cozy and upscale!

And no visit feels complete without a drink at the terrace bar… it’s the perfect mix of cozy and upscale!

Wonderful stay.

Wonderful stay.

Unique, clean, friendly staff

Unique, clean, friendly staff

No room service. Phone didn't work

No room service. Phone didn't work

amazing.

amazing.

Wonderful service. Tasty food.

Wonderful service. Tasty food.

The staff made me feel special for having booked through Expedia - loved all the extra amenities!

The staff made me feel special for having booked through Expedia - loved all the extra amenities!

Staff was great

Staff was great

staff was great

staff was great

Everything was great. Room was clean, staff was friendly, location was walkable to everything. Will definitely stay here again.

Everything was great. Room was clean, staff was friendly, location was walkable to everything. Will definitely stay here again.

Location It’s an older property which has its charm but rooms could be upgraded a bit

We loved our two nights there. The room was large and comfortable. Having a sofa in front of a large TV separate from the bed area was great!. The restaurant on the main floor was delicious. And it was convenient. Didn't try the bar but it looked like a comfortable place.

We loved our two nights there. The room was large and comfortable. Having a sofa in front of a large TV separate from the bed area was great!. The restaurant on the main floor was delicious. And it was convenient. Didn't try the bar but it looked like a comfortable place.

everything was fantastic

everything was fantastic

The breakfast was delicious. I really like the style of the hotel. The staff was super friendly and very helpful. The room was super clean. I might recommend to fix some old items we can find if such as the desk chair.

The breakfast was delicious. I really like the style of the hotel. The staff was super friendly and very helpful. The room was super clean. I might recommend to fix some old items we can find if such as the desk chair.

Beautiful property with exceptional staff

Beautiful property with exceptional staff

What a wonderful experience. The hotel is centrally located to 6th Street. The staff was awesome and they even charged my hybrid car after I checked it in with the valet. We also checked out the gym and the hot tub and they were both great.

What a wonderful experience. The hotel is centrally located to 6th Street. The staff was awesome and they even charged my hybrid car after I checked it in with the valet. We also checked out the gym and the hot tub and they were both great.

Great customer service, clean, great location

Great customer service, clean, great location

The hot tub was cold. And the shower in the room never did turn hot

Great style and amenities. Brand new fitness center. Courteous staff. Very reasonable cost. Fresh rooms with stylish vintage-like fixtures. Great bar. One of the best hotels I’ve ever stayed in, period.

Great style and amenities. Brand new fitness center. Courteous staff. Very reasonable cost. Fresh rooms with stylish vintage-like fixtures. Great bar. One of the best hotels I’ve ever stayed in, period.

The room was excellent.

The room was excellent.

The fitness center is pretty good, well equipped and the swimming pool was nice. The only downside I saw was the price of the breakfast, this is even more expensive than a full dinner at the Roaring Fork restaurant that is attached to the hotel!

The fitness center is pretty good, well equipped and the swimming pool was nice. The only downside I saw was the price of the breakfast, this is even more expensive than a full dinner at the Roaring Fork restaurant that is attached to the hotel!

The front desk and valet employees were A+

The front desk and valet employees were A+

The ONLY recommendation is to install a water bottle filling station at least in one location in the hotel. We live in the 21st century and we all owe it to mother EARTH to preserve the environment. It is also not good the introduce microplastics in our bodies too. Please help the environment and people 🙏🙏🙏

The ONLY recommendation is to install a water bottle filling station at least in one location in the hotel. We live in the 21st century and we all owe it to mother EARTH to preserve the environment. It is also not good the introduce microplastics in our bodies too. Please help the environment and people 🙏🙏🙏

El costo del valet parking es excesivo, valdría la pena que se especifiquen las tarifas de inicio, para así estar consiente en la toma de decisión a la hora de reservar.

El costo del valet parking es excesivo, valdría la pena que se especifiquen las tarifas de inicio, para así estar consiente en la toma de decisión a la hora de reservar.

All good

Staff was awesome; hotel was clean and centrally located

Staff was awesome; hotel was clean and centrally located

Everyone here was so polite and helpful. The hotel itself was gorgeous and we thoroughly enjoyed our time.

Everyone here was so polite and helpful. The hotel itself was gorgeous and we thoroughly enjoyed our time.

The valet parking was extremely help. The men we very pleasant. We had scooters. The loaded them in seconds. Although, too pricey.

The valet parking was extremely help. The men we very pleasant. We had scooters. The loaded them in seconds. Although, too pricey.

One of the most beautiful hotels in the state!

One of the most beautiful hotels in the state!

Clean room nice staff

Clean room nice staff

We were attending a show at the Paramount. Perfect location/ just around the corner. No nearby opportunities for self parking.

Clean room, nice location. Valet folks were great.

Clean room, nice location. Valet folks were great.

Clean comfortable rooms Front desk helpful.

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My favorite part was the make clothe. Not many hotels have a black clothe just for makeup. Staff was amazing and the scenery was beautiful

Only one concern, the lack of consistent wifi

The breakfast was OUT OF THIS WORLD! Delicious!! The indoor pool and hot tub were a plus! Maybe they were short staffed that day because it took a while to help us with our food and the service was slow.

The room is spotless and the staff is so nice!

And overall quality of room. Loved it

Fresh & served as ordered

Cool place to stay. Festive. Great location.

The restaurant was excellent and the staff were very helpful

Clean room. Nice location. Great bar.

We loved the hotel, we will definitely be going back!

We had a great stay, the room was nice and clean, check-in was easy, property was easy to navigate, and the clean staff was easy to work with. Hotel is in a great location with restaurants on property or nearby walking distance. We would definitely stay here again.

Had a great stay, the room was nice and clean, check-in was easy, property was easy to navigate, and the clean staff was easy to work with. Hotel is in a great location with restaurants on property or nearby walking distance. Would definitely stay here again.

Location could not be better, spacious room and hotel credit $15.

Everything was wonderful!

Staff was very helpful. We arrived past midnight and checked in. Angela was behind the desk and assisted as quickly and courteously. We stayed 4 nights, the locstion was perfect for the music on 6th Street and the Paramount Theatre. We would stay there again.

Lisandro Peraza so kind, helpful and professional at the front desk…

Clean extra spacious room. Good hotel location. Excellent people at the front desk who were very helpful. Would definitely stay here again and recommend it to others.

Historical building, comfortable room, great staff and location.

Great Classical gem!

The staff is great, and the hotel is clean and in an outstanding location!

Great staff and location. Room had good space.

We are bumbed we did not get the two nights we paid for! Delayed in Chicago for the first night and did not make it!

Staff was amazing!

No happy hour at upstairs bar.

Love this hotel and the staff.

There are a lot of homeless in the area, but I understand it’s something the hotel has no control over. The hotel itself was great and there was no sign of homeless once you walked in the door. Enjoyed the Expedia perks Valet / parking is extremely expensive. I had originally rented a car but once I saw the cost of parking / valet I returned my rental and used uber / Lyft for transportation that was not within walking distance.

Close proximity to everything like 6th street bars and nightlife. Staff was very prompt and friendly

Had the best time and was perfect. Cozy bed, great staff, and perfect location. Would def come back!

Virtuous knowledgeable staff and a great second floor bar/cigar balcony

The staff were very friendly and helpful. The hotel is wonderful. I would definitely stay here again.

We were given a “sofa bed” (which was HORRIBLY UNCOMFORTABLE!!!) when I paid for two deluxe beds!

The room was nice but parking was too expensive and then added all these fees

All good

Combo bath/shower would prefer shower. Also room is dated

Great stay. Would stay again.

Clean, Nice staff, Great location, and comfy bed. Perfect stay!

It was a very enjoyable stay!

The staff was super helpful—especially when I checked in early because of an unusual situation with another hotel. They accommodated us even on a very busy weekend—The Texas Book Fair! The bed was comfortable and the hotel was beautiful. Highly recommend

Excellent hotel, good location

Staff, cleanliness, location, everything!

Nice property close to a lot of fun things. Especially 6th St. we got upgrade at check in which was nice. We stayed 5 nights. On the 4th day we learned of a mattress change out on our entire floor. Was a bit disruptive to our schedule but was manageable. A mall gesture recognizing our inconvenience would have been appreciated.

Beautiful hotel and a wonderful stay.

Great old classic hotel, centrally located incfedibly friendly staff

Everything was great! Location, room, restaurants, bars. Byt the best part was the staff! 10/10 recommend

Great hotel in a great location. Front desk staff were exceptional. Didnt have breakfast or drinks but highly recommend

staff was friendly and everything was clean :)

The AC was so loud that it was almost impossible to sleep when it kicked on during the night. But, as far as a place to sleep, it did alright and wouldn't avoid it on an upcoming visit. My credit card was charged an equivalent to a resort fee and some taxes etc. after the stay without any notice from the hotel, had to go back to get a receipt for it, which was a bit annoying.

Great central location, easy to walk to all the sights downtown. Robia on reception was very helpful and is a credit to the hotel.

Great hotel in an excellent location We waited an hour for breakfast and ended up leaving without eating … staff were pretty disorganized

Check in was superb.

Extremely nice staff and good central location. Not super fancy accommodations and not brand new but nice enough. Definitely an issue with homeless people on nearby sidewalks, some fairly belligerent. No reflection on the hotel but something to keep in mind about the area.

Bathroom is too small and not well thought out. AC controls confusing.

Very friendly staff, comfortable bed and desk to work at. Centrally located to music venues and a wide variety of restaurants.

Great front staff. Gym good lap pool nice temp. Good location

Everyone is professional, polite, accommodating and just plain nice. Words cannot adequately describe the beautiful facility. Definitely our Austin destination!

Staff was friendly and the property was very clean

The cocktails at the bar were good, but there is no service, either on the terrace or in the dining room, on a Friday night. The bathtub was all chipped and the coffee maker didn't work. It's really too expensive for what it is.

Lovely hotel, beautiful large room, excellent friendly staff.

Caroline gave us food poisoning and the fork service was terrible.

Staff is phenomenal xoxo

first at all the fridge at the room not working, ill try to call service room from my room and the phone not working, hair at the bed

Beautiful hotel with lovely bar that overlooks Congress Avenue. The only negative I have is that they do not have room service.

It was a very clean hotel and very comfortable

Great front desk support!

Wonderful place to during my visit to Austin for the WEC race weekend, would 1000% stay again. Staff was great, so helpful and super courteous.

Excellent hotel with a great staff. It is right in downtown Austin so you walk to most everything. Great place to stay if you are going to the Paramount for a show.

There are no shuttles for the airport, Food is fairly priced but not very good, even breakfast.

Beautiful facility, and the staff is top notch!

Fantastic customer service.

Terrible service, poor management, and dated interior. Don't be tempted by the food and beverage credits -- I was effectively unable to use them, due to poor service. It is fine if all you are looking for is a bed, and is by no means the worst hotel I have stayed at. But the quality is not befitting of the price point. I might stay here again in a pinch, but only if all nearby competitors are booked. Be aware of the large homeless population outside. This will be an issue with any hotel in the area, but does put a damper on the prime location.

Small tiny room

Squishy pillows and size of first room

Loved the hotel, and the location was super. However best part of the stay was the front desk staff, really amazing. Can't wait to stay at Royal again.

I loved this hotel - the ambience, staff, rooms, etc. And being in the center of downtown Austin was fantastic. I could walk everywhere I needed to go. Proximity to walking trails on Lady Bird Lake is a plus. I did have an issue with ants in my room on the last day, which I told the staff about. Overall, I would stay here again.

Great room!! Got an upgrade. Comfortable & roomy!! Great location. Did not hear any noise! Enjoyed food and drink in upstairs bar. Sat outside on patio and enjoyed the atmosphere 😊

The staff was amazing, and so many great places In Walkable distance!

Awesome. Hotel is beautiful. Room was squeaky clean. Staff were extremely friendly and helpful. Will be back for my next Austin visit!

Perfect!!

Everyone was professional, kind, accommodating and friendly. We’ll be back! Thanks.

We loved being able to stay right next door to the Paramount! Very convenient location, and we enjoyed a nice meal at the hotel restaurant. Staff were all helpful and friendly. Highly recommend if you are looking for a nice downtown stay!

N/A

Excellent customer service

Hotel was very clean . Indoor pool was cute . Staff was very attentive and always with a smile

The hotel was beautiful and the staff was wonderful. There’s just a lot of homeless across the steer that makes walking around feel uncomfortable.

Don’t assume housekeeping will take care of your room- must be requested- didn’t learn about this until we returned from a hot dirty day and just wanted to get into a clean bed and it was not attended to from the night before

Elegant place

The front desk agent was welcoming and professional.

Very nice hotel, great location. Large rooms and good service. All details in room were great. Only downside was expensive parking and no AC in the elevator, not much in halls either. AC fine in room.

The property is a classic and the staff are “top-notch”. Although a little pricey, when attending a performance at the Paramount, it’s hard to beat. We will be back.

Room was beautiful Restaurant Delicious

Location was perfect for us - walkable to just about everywhere we wanted to go - service and hotel overall were great

Beautiful hotel, very friendly staff, comfortable stay!

Excellent restaurant. Excellent t bed and linens.

The hotel was amazing and accommodating! Felt great to be able to come to Austin and relax and see some nice views! Also it’s very close to the bars on 6th street!

The staff was friendly and helpful. The hotel has unique charm.

I love the room and its aesthetic. I love that the place has a pool and gym. I commend the staff for being pleasant and efficient.

The property was extremely clean and the staff was very attentive to our needs.

I will definitely recommend to my friends visiting Austin.

The staff was amazing. So incredible and helpful. We arrived with our 4 small children and dog. They helped and accommodated our kids from the get go. We were given a room on the 16th floor- I should have asked for something lower, I just assumed it was all that was left since it was July 4 and we booked last minute. Shortly after getting ourselves and belongings to our room, the emergency alarms began going off. We had to climb down the flights of stairs with four kids (two crying hysterically) and dog. It was a false alarm- thank god. The staff helped relocate us to a room closer to the ground floor and was very apologetic and helpful. I feel for them and this very unfortunate situation, and commend how they handled it!

Very nice hotel centrally located with amazing staff. Each employee was friendly and helpful.

Great Hotel and great staff.

The only issue we had were the hallways to the rooms and elevators were warm with no air conditioning. If you enjoy staying in a historical hotel with classic architecture and nice, comfortable rooms with a great location in Downtown Austin. The Stephen F Austin Hotel is a bargain price.

Very nice staff, room was clean, would recommend it to anybody

Great view off 2nd floor Balcony of Austin, TX

I liked setting out on the balcony and drinking a glass of wine . When in Austin it’s the perfect place to stay.

Additionally, I found the $50.00 parking fee to be outrageous, even though the hotel is located near the Capitol. Also, we were scared to walk at night because there were people in the streets who looked homeless. I found the $50 parking fee to be excessive, even though the hotel is located near the Capitol. Additionally, we felt unsafe walking at night due to the presence of people on the streets who seemed homeless. On a positive note, the staff was very friendly.The photos on the website suggest that the hotel is newer; however, the carpets on the 12th floor appear old and have a musty odor. On a positive note, the lobby was nice, and the staff was friendly.

Great experience will stay again

Unique hotel with a lot of charm and extremely helpful/friendly staff

Great location, large rooms. Restaurant and lobby just OK

Our second visit was as great as the first. Friendly and helpful staff who provided a room upgrade. Expedia VIP service was excellent. Highly recommend.

The air conditioning was also not steady. It would turn on and get to the desired temperature, then immediately stop and get very warm, then it would power up and get cold again, then warm, etc. And finally, on my last day (@5:00 am and on my way to the airport) when I texted the valet service that I was on my way down, there was no response as there had been usually. After waiting around for a bit, I finally asked the front desk person if anyone was working valet. He then went over to the valet attendant who was sleeping in the lobby & had not received my text alert. When he awoke, he was in no hurry to help, but rather, kept us waiting even further. This was my 2nd stay at this hotel & had not had any issues during the 1st visit, so was quite surprised at the level of service during my recent stay.

Great

Historical, amazing locale, staff is professional, caring, accommodating.

A1 hotel

Great place to stay

Nice hotel with beautiful terrace off the bar. Rooms were a little small but staff was great!

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The valet team is amazing. Super polite and efficient staff at reception. Overall a great stay.

Property was great. Close to everything we wanted to do

Wonderful

Great location and nice outdoor balcony attached to the bar. Staff is very friendly. We were offered room service but never received it. Requested coffee for the room and it turned out to be decaf, fortunately there is coffee in the lobby.

Great Hotel. Very convenient. Love the second floor outdoor area. Great service. We will be staying again.

Great location and amenities

It was a nice quiet place to stay

Very comfortable beds. The room was lovely. I would stay here again when visiting Austin.

We loved this hotel. It was a great stay.

I love everything about this hotel and stay by here often for many years

Hallway noise easily entered room throughout the night. Could use better soundproofing to hall. Our room was unfortunately at eye level with condensers in courtyard. Not much can be done about that aside from infrastructure changes w hotel.

Lots of fun

Great location in downtown.

The staff was very friendly and helpful.

Great facility great staff

Staff was great and it is in a perfect location to restaurants and 6th street

The Stephen F. Austin is a lovely hotel. It’s very convenient to downtown activities. The staff couldn’t be nicer. Two thumbs up!

Amazing hotel, as much as its a little away from the popular area its only a walk away, the staff are lovely and the rooms as out of this world

Nice, good location, Friendly staff, nice hotel bar

Great location!

I liked everything in this hotel. Its walkable, in a pretty safe zone, really clean and the food was delicious

I love it. Its pretty close to the 6th street, food waa DELICIOUS. Overall a 10/10

Loved the historic ambiance of the hotel. We generally avoid generic "modern" hotel chains & try to seek out unique hotels with a deep connection to the city. The 2nd floor bar with outdoor seating on the balcony was wonderful! We ate at both on-site restaurants. Quite impressed with our dinner at the Roaring Fork. Incredible food & Ty was the best waiter we had during our entire trip. The front desk staff was hit or miss. Maybe some were recently hired? Location of hotel was perfect for exploring downtown (& beyond) by foot. Room was very clean but furniture showed some wear & tear. The bed were heavenly! But we were never able to sleep in too late because of noise. We could hear our neighbors talking. One morning it was someone repairing the ice machine in the hallway well before 8AM! We could hear morning street noise even in our 7th floor room. But downtown Austin is vibrant so probably a risk you take staying downtown? Overall, we enjoyed out stay here but not sure we would stay here again. We would definitely return to the Roaring Fork and the 2nd floor bar however!

It is a nice room, but smallish. The bathroom feels cramped, but works just fine.

It was just an over night stay. We had two rooms it was perfect for our visit to Austin. 2nd time staying there. Last year my friend and I stayed 3 or 4 nights. Will certainly stay again.

It was great if expensive

Great spot

The staff are absolutely incredible and lovely views and vibe. Pool was very cold but hot tub was very hot. Would definitely stay here again with my family.

Property was nicely located, staff was friendly. Room was abit small but clean and nice. Hot tub and pool could use a good cleaning. Valet Guys was awesome and so helpful and friendly.

It was a fun and relaxing experience. The staff is friendly and very helpful.

This was a treat for our 40th and Stephen F. Austin did not disappoint.

Room was denied

Great hotel and location

It is a very neat historical building with a great location right near sixth Street and the state capital. A bit overpriced for what was offered. I would think though. The pool area was nice, but the pool and hot tub need to be cleaned and head look like they Have been cleaned recently. The only other annoyance was that we received a VIP coupon for a free drink, but the bar was not open until 830 due to a private event. No alternate accommodations were made. Overall, a very neat facility and a lot of history there with a great location, would highly recommend if you can find a more reasonably priced room.

Great location. Great service. Grand old building. Very enjoyable.

Very nice restaurants in hotel and great terrace on 2 nd floor to people watch and smoke cigars

Beautiful hotel. Definitely a great value, enjoyed the wonderful bar music / terrace, and good restaurant. The hotel is kept very nice and although we had air conditioning issues our last night, the staff tried to help fix the next day. Breakfast across the street is better.

Love this hotel and try and stay here every time I’m in Austin. The bar rocks

Lovely place to stay and so convenient to everything!

So noisy

Staff was great! It’s older, but had character and charm!

Great