Quality Inn & Suites Bell Gardens - Los Angeles

Rooms was clean outside dirty carpets!!

The hallway is stinky and very old carpet. I hope the company can improve the welcome lobby better.

Staff is friendly except the maintenance

They want to charge me 75 more to check in at 5am when I alredy booked a room at 1am

Was surprised of how bad the hotel looked inside carpet was ripped and dirty the elevator squeaked going down. (The employees helping was the breakfast were friendly. The property was dirty very run down and the carpet in the whole building needs to be replaced,

The staff was great. The premise and the room was very clean. Plenty of space to park your car. They have security. Breakfast was a plus, I didn’t have to go out and spend more money on breakfast. I will be returning back and this is going to be my permanent spot.

Exceptional

Location near where I needed to go. The rough seemed a little bit old and dirty at some spots through the hall.

Shower didn't work and when I asked staff to fix it , they said we know that we will send somebody to fix but they didn't. Imagine they would know before they are giving a room no shower but they didn't care. The room was dirty , sheets was dirty, too much noisy , a horrible place at all

Very good

False advertising

Location Tv not working

Location Tv not working

Clean, great size of bed enough space for 3 persons 😴, totally recommended

The only thing they have to work on is all the hotel HALL RUGS!! They are so DURTY!!

The hotel was good. Wasn't bad wasnt amazing but it did the job for the stay. The carpets in the halls just need to be replaced

The carpets in the halls just need to be replaced

The rooms were great and the breakfast was good for the price too Outside the rooms needs some tlc

El hotel está tranquilo ,El cuarto muy limpio , el desayuno está bien pero diario es lo mismo deberían de variar porque enfada lo mismo diario y por último lo que no me gustó para nada las alfombras de los pasillos muy sucia y vieja deberían de cambiarla porque da muy mal aspecto cuando uno llega y la Recepciónista muy cortante nada amable se desespero porque se le juntó la gente y no tenía paciencia .

It was very close to many stores and restaurants. There was only one staff that was available that there was a line and just took longer than expected. Wasn’t informed where the rooms were and forgot to give us the cards for the second room.

It was very close to many stores and restaurants. There was only one staff that was available that there was a line and just took longer than expected. Wasn’t informed where the rooms were and forgot to give us the cards for the second room.

Exceptional

La atencion del personal y todo limpio

Very good

I had the worst experience ever. I had to check out at 2am. Due to environmental health issues with the room! Never going to book at this location ever. Thia hotel/Inn should be shut down. I liked nothing about this hotel.

I had the worst experience ever. I had to check out at 2am. Due to environmental health issues with the room! Never going to book at this location ever. Thia hotel/Inn should be shut down. I liked nothing about this hotel.

The rooms was top tier but the rest of the hotel was not it looked like I was staying on the side of the highway it was very dirty. The pictures don’t match the actual hotel. Staff was amazing they are very attentive, helpful and friendly.

They remodeled the room ..it was nice decent size There was no jacuzzi as advertised The hall carpet was old and stained. Not nice area

Location Carpet

Exceptional

There was no jacuzzi as advertised The hall carpet was old and stained. Not nice area

Breakfast good

Location Carpet

Muy bueno

Everything was good, staff, breakfast and the room nice and clean, just the carpet is very disgusting when are you going to replace the carpet??? Parking very inconvenient for us because the valet parking from the restaurant during the weekend 👎👎👎

Dont bother to stay at this property. Hallways are dirty. And rooms half way clean. Housekeepers rude with an attitude. And they look for any excuse to keep your deposit. Ill never come back.

The only problem see that the Hallway carpet is very dirty. It really needs an upgrade.

Although the room of spacious and clean, and the mattresses were comfortable, I was very disappointed with the property overall. The carpet was dirty especially in the stairwell it was very nasty. It advertised having a jacuzzi and they don't. It has been removed. That was one of the reasons why I picked this property. Also they said the room would have a tub shower combo and it does not. It only had a shower. On the plus side. The continental breakfast was very well managed and had plenty to choose from. The lady who ran that done a very good job.

Negative

food was always fresh, the staff are very kind and helpful when i lost smth and i was returned with my lost items. would come back again!

Breakfast was great staff is very nice and helpful parking it was a 5 out of 10

Great service of the staff

Muy amables buen cervicio

The room was great, newly renovated. The lobby is nice. There is a pool, hot tub has been removed. The carpet in the halls and stairs are very rough and dirty but it is undergoing renovations to bring it up to date. The breakfast was good and a variety of options to choose from; cereal, waffle maker, eggs and sausage, oatmeal, breads, yogurt, fruit.

The only 2 things I didn't enjoy was the sofa bed, it was really uncomfortable and the outside property parking lot seemed unsafe and sketchy.

Gym was being renovated. And there is no hot tub as it says.

The carpet need to be replaced. Tape was used to hold it together. The Quality Inn need a complete overhaul.

breakfast was ok, same thing every morning.

Is very clean and very kind staff

Staff was very accommodating and friendly. Breakfast was good. Plenty of parking

Clean room, nice area

Missing amenities. No hot tub. We felt very unsafe with a broken latch anyone could have came in the room. Also the window was broken and we were on the 3rd floor if my children accidentally touch the glass they would have fallen 3 floors Down. We were in room 321 btw. I Wouldn’t recommend this hotel.

The hotel was in terrible shape that we canceled our reservation on arrival

Muy contenta

Good

Rooms was clean, friendly staff and free breakfast! Property is old and need some renovations but overall for the good price its a 10/10

no jacuzzi at all amd no gym/ false advertising there. they literally had duck tape keeping the carpet together!

Good location

The rooms were okay not completely cleaned but the breakfast was good comfortable bed and the one thing that bothered me was it said that there was a hot tub but they don’t have it anymore so that’s a bummer.

This is my go to hotel when I am staying in LA, it’s on the east side but it’s not far from everything. Freeway is close, plenty of eateries and shopping within walking distance and casino across the street. Breakfast is good, coffee, juice options, along with waffles, eggs, sausage, bread, muffins, pastries, cereal, fruits, yogurts, it’s worth it to wake up early. Can’t go wrong staying here, beds are comfy, towels are good quality, everything is clean. The only downside is the elevator, they are slow and scary and the restaurant next to it, they share a parking lot and it can be hard to find parking close to your room. But it’s a great stay, I keep coming back!!

We stood on the second floor. Heard banging and furniture dragging in the room above us all night.

Clean room

Parking, great service

Nice view

Clean room. Dirty hallway. Advertising that there is a hot tub, but it is cemented. Pool is no good either. Breakfast is good.

The hotel needs a lot of work!!!

Is very clean everything I love it when I see and like that

It seems rooms might be renovated recently but corridor and other areas are not clean and occasional parking issues as they are sharing with other businesses. Nice breakfast and nice service.

Restroom clean, bed was clean, the outside needs more remodeling

clean rooms, great staff, hot breakfast. only downside was it was a bit noisy but definitely still worth the price!

Very clean 5⭐️

Carpet inside the hotel is really dirty and has stains. The room was pretty clean, the breakfast wasn’t that great.

Staff is fine, room was mostly clean. The hotel overall needs a MAJOR overhaul, very dirty floors with duct tape all over, disturbing to say the least

Staff was very rude when coming to checking in. Bad accommodations

Me gusto la Abitacion muy limpia recomendable

Good beeakfast, great locaction. Rugs of the hotel common areas should be changed

Yes

Yes...Very Good Service 👍

Quick and accurate service

Clean room fresh breakfast ac worked great all around

The room is clean and beds are very comfortable but the overall cleanliness of the hotel is poor. The carpet around the halls looks terrible and the breakfast is very very limited and not very tasty.

Customer service and room service was great. I put in for a room for four and only had two face towels and dry off towels could do a better job with towels cause even when I went to room service they didn't have towels to replace the ones I gave them.

Room was very clean and in a quiet area. I traveled with my family and was very content with the location.

Staff was absolutely rude. There was no hot tub or bathtubs in the rooms even though they stated their was. The whole place was under renovations and nothing on their website or on this website stating that. The bed springs were showing through the mattress. What little furniture they had was stained, broken and extremely beat up. The carpet in the hallways was so gross. They're suites had only a bed, one broken down nightstand and a table. The "living room" part of the suite just had a mini fridge in the middle of that room. When I went to a regular room because all of a sudden they had one room with a bathtub they gave me a queen bed when I requested a king because of my husband's size, he's 6'5. They didn't offer any kind of refund just said well you can go find something else at 1 in the morning after driving 9 hours to get there. Will never stay at another Quality Inn again.

Good customer service of receptionist and room clean

Great staff decent breakfast

Yes

Carpet in the hallways were very outdated, ripped and dirty. Room was ok, but no character ( very bland) our door didn’t have any extra security, walls were too thin

Staff n check in was so fast easy n smooth great remodeled rooms shower is amazing...overall will continue to stay here in every trip to la highly recommended 👌

A good breakfasts is hard to find, luckly, Quality Inn delivered. Cereal, yogurt, fruit, eggs, sausage patties, coffee and many more. Twas a good morning.

The bed headboard and frame would not screw in well to wall or together. Every time we sit or move it hit wall and make noise. I understand they where updating the hotel but the hallways were dirty.

Clean, HUGE and extremely affordable!

Air-conditioning was great.

The room are good

Yes

Staff was very nice and helpful. Rooms are very comfortable and clean.

Yes

There’s no real character to this place, bland walls, 1990s dirty, stained carpets.

Honestly, if you’re looking for a quiet stay, this is not the place. especially if you get a room facing the parking lot there is a busy restaurant and people party all night. The room also had a certain smell.

Sorry i will never try to hurt a business. But this hotel is in a real poor condition. Starting with hallway carpet dirtier and reap carpet on a hotel i have ever seen. We end up leaving the hotel it wasn’t a nice experience.

All good but only things are bit old..

Rooms were really clean but everything else was vwey dirty!

Only reason i stay because my business is on walking distance

Rooms are not upto the standard for the price, staff is like you are in army no smile no sign of appreciation, had to call maintenance to replace fridge, no exercise room,falls advertisement

the overall room was good enough. but it seemed like a better version of a motel with free breakfast. i have seen hotels in the same price range but much better room condition and furniture.

Entire public area is in terrible condition, and the unfriendly staff makes the experience even worse. Not worth it.

Breakfast was decent.

It was so clean. The fridge the microwave, the bathroom it was all soo clean I absolutely loved it

Clean room just a little outdated

Parking was nice except that they lease part of it to the night club valet next door in evening and they take up spots for their own cars by the best parking. Aside from that we tried reaching front desk when we got back late from universal studios with no answers.

As for the hotel, I liked everything about it, except for one thing, the carpets throughout, were dirty, and could use a cleaning.

Property is still under construction, you will hear noise in the morning due to construction. Old pictures were used for marketing! Newly renovated rooms are empty. My room specifically, the AC was making horrible noise and I was forced to put it in fan mode all night!! Bathroom was also dirty! Me and my wife were forced to find new hotel!

There were no extra latch locks on the door and I’m not a fan of not having them for being this was a comfort suites it was very run down. All the hallway carpets were disgusting. The room it’s self was a bit out dated .

I will recommend those I hate to stay at this hotel. It's not Quality Inn, it's LOW QUALITY INN. The carpet is so dirty, it disgusted me. The interior of the room I stayed in is very different from the images showed here. There's no headboard on the bed, you just lean directly on the wall. The furniture is so dirty, that I bought some wipes to clean it myself. The chairs are heavily stained, I put a bath towel over it. This hotel is disgusting. Don't stay here.

Staff is friendly and nice. Free breakfast is great benefit.

The staff was friendly and helpful. Great people!

Nice please to stay!

The room was nice (it was clean and had everything you’d expect a hotel room to provide) with everything in working order (tho one night I returned to the room to find neither the internet or cable tv working). The hotel is in a good spot with a really nice shopping area a few minutes away. My only complaint is the hallways were very dirty with gross looking carpets, but they were in the process of painting when I was there so maybe they were in the process of remodeling.

Very dirty everywhere. Bed had a hairball and fridge had open burrito in it.

Last minute booking really nice room don’t let the hallway scare you

The rooms are stark.

My room itself was very nice! The AC was perfect and the room was spacious. Easy access to elevator and breakfast in the morning was nice. Staff was engaging and helpful. We also did not hear a sound from any rooms around us!

Good for around 1-3 days.

Long line to check in but employee had excellent customer service and she was alone checking in.

Our toilet was non functional

Would stay again

It was in an area that made it easy to get food and shop for necessities. Staff were generally pretty friendly and helpful.

The hotel it self it was ok. The rooms were not clean

Rooms clean but outside needs a little help

The hotel was dirty in the hallway, needs new carpet, flooring.

The hotel looks very different than the pictures online the main floors of all of the hallways are very dirty and I was just not impressed with the lack of cleanliness. It took a long time to check in because the lady in the front desk was falling asleep so she had to keep waking up to finish what she was doing. The breakfast was pretty good except at maybe 30 minutes before the time finished, there was nothing being brought out and we were told that it was because they hadn't received their shipment and they would have more food tomorrow.

Property was dirty , i know things happends but they put me on a room were the mini fridge was licking . Notify about it right away and make me wait for 45 minutes before they decide to swicth to another room

Updating rooms. Painted hallways, but carpet not yet replacef. Love the updated rooms!

Comfy and pleasant stay

Ok, pocket friendly

renovations, the property was outdated and should’ve been discounted

Very good to stay

I like that the hotel was right next to a few stores and restaurants

Hotel was going through rennovation, so bit noisy and cleaniness issues. But still it was good stay.

Very nice!

Thank You 😊

The location was great right off the 710 highway and there were a lot of shops around. The hotel was under renovation and the first floor was completely gutted.

I booked a double room queen and when I checked in it only had one bedroom. We needed two bedrooms and they did nothing to help us out. We left.

Swimming pool was closed for renovation. Overall enjoyed our 5-nights stay

It was dirty the floors where torn

The hotel i think was under renovation. The hallway is ugly carpet is worn down no baseboard. But the bedroom is already renew. Comfy 2 king size bed nice n clean shower area which is already renew. We understand the situation. Thank you quality inn

Was good service and breakfast, rooms good

Coffee was not very good and there was no coffee cream with different flavors

Carpet very dirty and didn't smell good

The location it’s the most about the hotel it’s was the our main reason to stay in . The was the hotel carpet is so bad I can’t believe how the keeps that ugly nasty dirty old carpet. Besides that the room we’re good condition clean and updated

To begin the front desk gets 10 star rating. Good job younc lady u made the welcome a wonderful experience one that you would expect comm

Excelent service and very friendly

Had a comfortable time at the property. The lady that cleaned my room Maria C. did a good job. I also liked that it was near plenty of shopping and restaurants. The casino across the street is good for individuals that like to gamble.

This place was horrible. Not the same as showed on the website. The carpets were all gross and black, they had construction going on but didn't mention it online. hot tub is permanently closed. also not mentioned online. Not to mention our lock to our room door was broken.

Dirty place

Actually, there wasn't nothing I really didn't like, except for it was being renovated. So of course, that always leaves unfinished product, but other than that, it was actually a pretty good spot. I wish the 19. It was a little nicer better than that. It was

Stayed here for one night. Almost didn’t look at the room from the state of the hallways and super dirty carpets. This place is the extreme of run down. Never stayed anywhere so bad on first appearance. Room was actually fine and clean. Breakfast was basic but ok too.

Nothing all good

Breakfast was from regular to bad, I think need to work on it, do something a little be better, eggs without taste, and the place looks unclean

The hotel needs serious updates. The parking lot felt unsafe at night, and the lobby and hallways were noticeably worn and unclean. Our room had some upgrades, but the furniture was old, damaged, and noisy—especially the metal bed frame. Soundproofing was very poor; we heard everything from nearby rooms and hallways each night. The bathroom was decent, though water pressure was low. Breakfast was disappointing, aside from the fresh fruit. Overall, not the most comfortable or restful stay. Would recommend looking at other options until improvements are made.

.

It was great overall

Fell due to negligence. They did not put up signs while mopping on the balcony !

large room and bathroom with fantastic shower

It wasn’t like the pictures. It was dirty

Broken lock loud noise kids running up and down the hallway

Desk service was not very welcoming. Clerk would not look me in the face the entire duration of checking in. The customers before and after me got conversation, smiles and eye contact. Would be visiting again.

The staff is very friendly. The rooms were clean. The carpet by the elevator is making the place look awful. Also, both of the rooms were non-smoking but one or the smelled really bad. The cleaners sprayed it and made it smell better for about an hour but the smell always came back.

The property was going thru renovation but the condition of the hotel was in a bad shape.

El hotel esta en muy malas condiciones los pasillos la carpeta está super sucia y en muy mal estado

Not the best area. Also had very dangerous spiders found in our bed where children were going to be sleeping. Hotel staff was not very friendly at all.

Breakfast was good, but I think the waffle maker should be moved to the beginning of the buffet table to prevent crowding in the middle section. It would help the flow of guests getting their food. The location is very convenient, with plenty of restaurants and shopping options nearby. Parking was also abundant, which made things even easier. I would have given this hotel five stars, but I just couldn’t get past the disgusting hallway carpet. I understand that renovations are ongoing, but the condition of the carpet was really unpleasant. Overall, I would still love to stay here again, especially once the hallway flooring is improved. Looking forward to seeing the upgrades in the future!

There was hair on the bed floor was dirty shower was dirty and the carpet out of the room was dirty they were working on the walls outside of the room as well.

hallways looked really bad,leaks in ceiling carpet ruined and walls. The hot tub was broken. Suite was ok seemed to be missing a dresser or a sofa or both. Was a table 2 nightstands and a desk. Bed was comfortable. Very noisy room though. I could hear all the staff as they were working. Must have been location of room. Won't be my 1st choice to stay at again.

It was cool for my first time in la I liked the room shower king size bed

The room itself was very clean and had no problems with the interior, but with renovations the hotel outside was disgusting. If you like cheap and can deal with a dirty outside then this is worth the stay.

Very bad maintenance

Receptionest knew her job.was very quick and frendly and effecient

Ac units are terrible (sound)

Asked for AC service twice and no one never responded. Slept the whole night without AC. Called serval times after check out and I never got a response back to submit a complaint.

Staff is nice, breakfast is good. Room is big and clean. But hallway carpet is nasty it needs to be replaced.

It was ok just kinda hard to work TV and things just was a little bit off

Dirty carpets can be improved!

I like that the room is clean and comfortable. The parking isn't too far from the room. The breakfast ended too early and we wasn't very happy

It was ok not great not totally sucky. Could’ve been better more professional and less dirty needed more furniture like artwork and a added mirror some of the staff were excellent and some were not so excellent and have no concept of the words excellent customer service they’re renovating so you would think that the maids were more attentive and hospitable nope they are non existent and no responsive. They have under qualified staff who are in need of proper work decorum employee professionalism training in their field of expertise for a well run business and company its clear that they are a group of immature unprofessional amateurs who have no ides how to behave like proper adult because they themselves aren’t adults even the older people there seem to not know their place as well its very unusual and very out of place to be honest I would say it’s very rude and very disrespectful just to stay at a job just bc youre getting paid half of the staff here has never heard the word or thought hmm im in the business of leisurely pleasures of rest and relaxation with private peaceful enjoyment of lodging accommodations for a fee and a deposit and thought maybe i should strive to make their experience here just that and anything but. But nope. You get a room with a heater that keeps Needing to be started by the one person that knows how to do it every 20 minutes throughout the night and day if there not on break you still have to wait till they fix it. They need to clean the pool.

No water

My staying as always at Quality Inn was amazing.

good to stay

It was ok

Room and parking.

You get what you pay for I guess... kinda of an icky hotel. I have never had such a plain and empty room. Bed sheets had stains on them as well.

Overall good

Goid stay

Good stay!

I love the juice that they serve and one of the breakfast ladies is super sweet and kind and always smiles the Hispanic lady at the front desk was so amazing and super super sweet and kind while i was there very very helpful and knowledgeable and awesome to speak with

Breakfast is always good.

The rooms were upgraded, they were nice , clean and spacious. Just have to keep remodeling throughout the hallways. Carpet is filthy. But it is a work in progress .overall not a bad experience

Free parking and quiet place

Didnt like the property. Very dirty and worn down areas. Floors were stained and worn out. Walls falling apart. Hot tub area broken. Sketchy area around property.

Not good

I choose this location due to its proximity to the event I was attending as well as price. The facilities are extremely run down, the staff is not polite, the beds are a step above cots and the bathrooms, while updated, do not provide hot water (water is just above luke warm at best). Carpets in the general area are disgustingly dirty and stained and the entire place smells bad. I would not be comfortable recommending or returning to this hotel. Save yourself the headache and spend a little more for another location.

Nothing to complain about. Best deal for the price to get good quality rooms.

Hotel under renovation under terrible shape

Staff were nice. Place was quiet. It’s being remodeled. Looks a little sketchy but once you’re in your room is very clean. Is very simple nothing fancy but it was nice. The restroom look newly remodeled. Other than that is just a very simple room. Nothing fancy. Everything worked outlets and TV and small fridge.

Building and specially the room they asigned us has a weed smell.