Extended Stay America Suites Boca Raton Commerce

Very good

Very good

The stay was okay, and the staff was really nice and helpful. Janine and Vania were magnificent. The only downside was the breakfast — it basically didn’t exist, just coffee, even though the booking stated that breakfast was included. The room was clean.

Exceptional

Very good

There was cockroaches in the room and they only provided the beds with two whole pillows when we arrived and when I checked out it took the man running the desk in the morning 20 minutes to come out of his office to check not only me but 2 other individuals to check out of this place.

Exceptional

It was good

good basic hotel. disappointing breakfast. located next to train tracks so noisy.

Peaceful Nothing

Exceptional

Peaceful Nothing

No pool and this hotel has the poorest property conditions I have ever been in.

I like everything. It was very clean & neat. There wasn't anything I didn't like. I was really shocked at how clean it was, it also smelt very good.

I like everything. It was very clean & neat. There wasn't anything I didn't like. I was really shocked at how clean it was, it also smelt very good.

No, first off, me, whose card was used to pay for the room was misled about everything from the price to literally everything! Inhad no idea that this insurance policy was paid for with my card!

Bad

Neisha. Awesome customer service and give her a 10/10! :) The rooms smelled terrible and very dangerous people there.

Neisha. Awesome customer service and give her a 10/10! :) The rooms smelled terrible and very dangerous people there.

There was roaches all in the room

Very dirty room no good. I’m not happy on that. Expedia has to be back my money I have a lot of video and one picture only but you see how dirty is in pictures. The phone.

the location was good , the customer services is good the room is so humid

If you are tired and want to check in at 3 pm, it is not going to happen. It was almost 6 pm when I arrived and the room was going to take another hour before it was ready. The desk clerk did not offer any solutions so I asked if I down grade are those rooms available? She said yes so I accepted the room. After settling in I looked at my receipt. I was charged the same price as the original bigger room. I called to the desk to ask about the price. I was told the hotel can upgrade me but not down grade me because of the third party booking.

we chose this hotel because of the continental breakfast and due to renovations there wasnt any breakfast. This cost us even more money

The room was clean including the bed sheets and bathroom

Yes

All the staff The lobby smelling like a heavy sanitizer smell as I'm highly chemical sensitive

All the staff The lobby smelling like a heavy sanitizer smell as I'm highly chemical sensitive

A ll the above

When I came into the room, the room small like Clorox and bleach . We were inside the room for an hour. We couldn’t take us out because we got a headache. I went to the front desk told him the information that I’m checking out because I don’t feel comfortable in the room and they didn’t do anything. I asked for a full refund and they didn’t give it to me.

When I came into the room, the room small like Clorox and bleach . We were inside the room for an hour. We couldn’t take us out because we got a headache. I went to the front desk told him the information that I’m checking out because I don’t feel comfortable in the room and they didn’t do anything. I asked for a full refund and they didn’t give it to me.

Room was neglected and ran down.

Old property in need of updating. Plaster off on walls, stains in sinks, etc. Bare minimum in rooms for towels, soap, shampoo, towels, not sure worth it for the price. Oh, and there is a train track by the property that was loud and actually shook the room.

Check in experience was awful. Person on shift was locked out and we had to wait for a manager to arrive from home. Room was disgusting. 2 gross pillows on each bed, 1 had blood stains on it. Gangs of people hanging out outside smoke and arguing all night long. We literally left at sunrise.

Dishonesty is never a good policy for business

Room and bathroom smell horrible. They didn’t have towels other than the ones we originally had in the room. On the other hand, they immediately responded when we needed the bathroom cleaned after vomiting in the sink.

Relaxing stay

Clean but missing all cook ware

I found bed bugs in my room after 6 days. I initially thought the rooms were very clean. Once I saw the bed bug crawling on the bed side table, I found other dead bugs. The was considerable dirt under the bedside end tables. As a long stay hotel, I was surprised there were no supplies in the hotel. No plates, bowls, silverware, paper towels, Etc… Cleaning was every 2 weeks. Plus the place seemed to have a number of what I am guessing as Welfare housing. This should be disclosed. Staff was very friendly and helpful.

How do you book a room that is not available???? I drove 40 minutes to get to the Hotel Extended Stay America Suites Boca Raton Commerce and there is no room available??

The room was clean and comfortable.

Room was not properly clean. Check in was at 3P and room wasn’t available until after 6P. Towels were not clean. I wouldn’t recommend at all!

Telling me my reservation was cancelled after I already checked in and saying I will be charged a cancellation fee if I don’t provide a credit card

Very good

Very g

We had to purchase our own towels. Rooms were filthy. Staff was no understanding. Had to take out our own trash

Convenient pricing

The assistant mgr was wonderful as was the corporate phone rep. The property itself needs work

There were no room keys

The environment is terrible and don’t feel safe

The grounds were dirty. Trash and cigarettes butts everywhere including stairway and hallways. Had a kitchen but nothing to use in the kitchen. No hangers. You could get supplies from front desk. The staff were pleasant and helpful. At first they told me there were no rooms available even though I had a confirmation number and had already paid. Then the found a room. Location is industrial with nothing around. The vibe was sketchy.

Cockroaches, near a train, one extremely thin blanket, several people outside smoking, no blower

The kitchen cupboards were empty so the kitchen was useless. The floor was dirty. Couldn’t watch the TV from the couch- bad layout. No desk. Will not stay here again.

Building numbers unclear on buildings,group of men outside drinking,didnt feel comfortable. Wasn't informed of location for "grab n go".

The room wasn't clean, the furnishings and appliances were old and worn out. Breakfast was coffee and some prepackaged off-brand muffins. Coffee cups were bathroom plastic cups.

Mattress worn. Bed and frame loud noise with slightest movement. No breakfast. No coffee in room. No coffee at "breakfast time" in lobby. Only Hot water in lobby. There were instant oatmeal packets but no bowls, or utensils to use them. When told coffee was still brewing I asked for a cup to wait and was told they are out of cups.

The room I reserved wasn't avaliable once I arrived to the hotel and was told I would need to pay more for a different room.

Travelers BEWARE. Room not as advertised. Noisy at night and the clientele is “questionable” to put it mildly. Also saw cockroaches in kitchen area and bathroom. The “breakfast” is basically coffee (if you provide your own cup, that is) and packets of old oatmeal. Terrible hotel!! Did not feel safe at this hotel at night.

No hair dryer, bad internet, no safe, ac did not work, vending machine broken and completely empty

Basic amenities, was surprised there even was not a blow dryer in the rooms and the vending machine was completely empty.

Horrible

Nice clean room very comfortably bed

It was clean

Wouldn't return again. Very noisy. Complimentary Breakfast was non-existent - no coffee made, nothing available but oatmeal packs. Our air conditioner didn't work. Had to change rooms but was placed on 2nd floor even though disabled. No cups in room. Was told they were only available at the office and then given two paper cups. Definitely below par.

Dirty

I’ve stayed here multiple times and the staff is always friendly, the rooms are clean, very happy with each stay.

Trash not collected from the kitchen, no plates, silverwares or glasses in kitchen, toilet cover sit loose, poor breakfast, just muffins, coffee and cocoa drink. Had to move to other room because of the marijuana smell inside the room.

There was no balcony and breakfast was just a To Go breakfast which was muffins breakfast cereal bar and coffee, the room was clean and the staff was friendly

I just get nervous about some of the people that dont stay that come on the property

Nice

It appears that the establishment was unfavorably compared to a "cockroach hotel," and I find this description to be quite fitting, based on my experience. I was, regrettably, obliged to stay there for almost a week. During my stay, the room had a persistent odor of mold and stale cigarette smoke, reminiscent of a dilapidated 1960s bar, and there were numerous cockroaches present. The kitchen refrigerator was uneven, propped up by a rock on one side. The reclining chair also exhibited considerable mold growth beneath the cushion. Despite the year being 2025, the television lacked smart features. As I mentioned, I stayed for more than a week and was not provided with fresh bed linens or towels. I was also responsible for disposing of the accumulated garbage. It was evident that many guests were staying there out of necessity, yet the nightly rate was not at all justified, especially considering the listing's claim of a fully brand new upgrade and renovation. Furthermore, while the proprietor claims to be pet-friendly, there is a daily surcharge for animals. I would strongly recommend that anyone seeking accommodation for a few days carefully consider alternative options.

Goo overall

Great

Bathroom could be cleaner. Right next to the train tracks so i do not reccomend this property for light sleepers.

It was very nice for the price! We had a great stay! Only thing id warn is that the breakfast is literally oatmeal and coffee...other than that great place very clean, they gave us dishes and silverware. Great channels avaialble on tv

There were no towels

Shortage towel

I love the pool atea and the balconies

It's quite and safe. I'm going to stay here again.

Property was chill, quiet and easy going. Quality is in the price!

Extremely disappointed & will not ever be making a trip back nor referring anyone. Upon arrival was greeted by several drunken individuals at the front door which seemed to be a normal thing amongst the property. Front desk staff wasn’t very thrilled about having to meet me late unfortunately. I was told over the phone upon making the reservation that not only was the room renovated but was accessible . I was not told that there were no elevators either although i expressed throughly that i had a disability and would be traveling alone , That said i asked if i could change rooms to a first floor and was aggressively told there were no other rooms or options available, however once finally finding my room on the property grounds both rooms on opposite sides of mine were both unoccupied as the curtains were opened and i was able to view the inside. I spent hours after midnight feeling unsafe, carrying heavy luggage up 2 flights of stairs with no help. Furthermore i was provided 1 towel and nothing more in my room. I was told they were short on items. I spent the first 3 of the 7 days o booked cleaning the place as it was filthy & full of roaches. I spent cash out of pocket to purchase Insect killer, Lysol and other cleaning supplies . Had i had the extra time to move around and find a different location i would have done so but needed to handle work related issues therefore could not. I will not be returning obviously.

Property was not well kept and had bugs due to doors having gaps betweek ground and door frames

My husband & I had a very bad time with our stay. We were put in a room that should have been used. We did not have pillows, no shower curtains, no utilities. The staff were rude. We were told by the manager that the room they gave was not to be rented. We were promised a full refund for the horror-able night we had. We have not gotten this refund yet, it’s been a over a week now.

The room we rented was supposed to have a pull out couch in it since we booked the studio room, the mattress in the couch was old stained and rusted as well as the couch it came from. There were no extra pillows or sheets in the closet per my request. The told me I would be on the ground floor and when I checked in the women was very rude put us on the 2ed floor knowing I have a infant. The bathtub was not cleaned and the towels had stains all in them.

First, the room that I paid for wasn’t available. Apparently, there is a problem with the hotel’s website and it’s showing availability when there isn’t actually, causing overbooking. The front desk lady is the only reason I’m giving 3 starts to service. She was very nice, explained the situation and for me another room for the same price. That room was disgusting. The beds were not made, there was left over food from the previous guest and even a dirty diaper on the table. She got me another room. I spent the night just to find out the next morning that the door wasn’t locking. They got me another room. Even though there is a non smoking policy, the smell of cigarettes was unbearable. I just gave up. Property management should be better. I never felt so unsafe and uncomfortable.

I was able to check-in a little early, which was VERY convenient, and when I got there I was upgraded for no extra charge because the room I had booked had become unavailable. Overall a great experience, I’ve been here before and will definitely be back. The manager is such a sweet woman!

The place does not look like the pictures, from the lobby to the room the smells of smoking was very noticeable, the room was not too pleasant, not even a small trash-can, you literally could tell that the toilet tissue in the bathroom was not a new one, so they put a new one on top of the toilet. There was an odd smell in the room. In conclusion, do not waste your money if you want to sleep comfortably.

I liked the convenience of parking so close to my assigned room.

Perfect

It was a great experience. The staff was very polite and personable. And the room was very clean and in order. I’ll definitely be back there again

There is no pool which is insane in this Florida heat. Too expensive for this subpar property

It's under renovation so it has a lot of miscellaneous things around on walkways and thungs strewn about, this aren't all in working order currently. After the renovation in sure it'll be better. Be aware that I-95 and track tracks are right outsise so its very noisy if you're a light sleeper.

The hotel door lock malfunctioned and wouldn't lock and the dead bolt was un usable. It didn't fit into a hole to lock. Hotel under construction. My daughter's room was missing a couch. They offered refund. Not refunded yet. Told me to contact Expedia to get refund and that's been impossible

Definitely going to visit you again!

Thanks for a great stay

Don’t check in after hours. My family and I were traveling from far and checked in. The receptionist was extremely rude and told us they overbooked and didn’t have our room. I was confused and frustrated as it was late. She didn’t offer a different type of room. I had to ask her. Then she provided us with a room similar to what we

I was charged with $85 I do not know why. There was no breakfast to grab and go. that is not true, I went 2 times to check for breakfast and there was no more than coffe.

I wanted to give 0 stars. There is no breakfast, just free coffee. The refrigerator door is broken, the microwave is broken. We complained but they didn't fix it. There is a train that passes every 2 hours at night.

Found a huge roach upon check in. Multiple things broken in unit

Worn down.

Property was in terrible condition. Walkways were filthy. Romm was in terrible disrepair.

The hotel was very gross some body needs to sue them

Great customer service

Bathtub filled with rust stains and enamel peeling off large areas of the tub.

Clean and comfortable slight dated hotel

Another place with mold smells in bathroom and roaches in bedroom

Available staff cleaning room

I liked how helpful the staff was and quick response when there was an issue. I did not like the advertising of snoke free rooms. The guest smoke at your door and in there rooms and my room filled up with second hand smoke. I changed rooms but it did not make a difference i was unable to enjoy my room.

This was an emergency stay and I was able to get in at 2:00am in the morning thanks to Hotel.com's assistance after two other reservations didn't answer at the lobby.

Great experience

The property is horrible. Roaches everywhere

It took 10 minutes for anyone to answer the door or the phone just to be told that they overbooked and they couldn’t do anything for me that I had to call and request a refund completely disturbing. I have no interest in attempting to book with them again, could’ve at least tried to help find a replacement room or something since they didn’t have anything available.

Looks like 3rd world country hotel, very low low low level

A little hideaway.

Terrible place to stay. The beds were uncomfortable and I think there were bedbugs. The rooms had a smell that lingered all night. It was cheap so I guess you get what you paid for.

This was a disappointing experience. The room was not insulated so you could hear the highway and trains rumble each time they passed and my microwave had mold growing in the top so I was unable to use it. Wouldn’t recommend.

Once in the property front desk, no customer service inter action. We reserved a room with a king size bed. Front desk associate told us no kings available. Once in our room, bathtub had the glaze breaking off the tub, very noisy outside. Did not rest well. We will NOT stay at this location again

Did not have extra towels an rags when needed due to some shipping issue for more towels ECT. Therefore it was limited amount. And still have not sent the security deposit back yet. So that's inconvenient. It's been more than three days already. So that's an issue

There was grime in the bathtub, in the toilet, the grounds are dated and worn and then entire property smells like marijuana. Expedia advertised they serve breakfast but it’s coffee and granola bars. No lamps in the main room, rusted kitchen stovetop. Wish I had booked elsewhere.

I went back to front desk. She said there are no suites available and she just checks people in. The system has no way to reserve a suite. Even though i booked this two months before. There is no breakfast. Just some hot coffee on one day. Following day the table with coffee was gone. It’s an old place. We made it work. But it was sub par.

Unpleasant experience to say the least. After a long day of travel, had a cockroach jump into my medicine bag in the bathroom. Later a second one appeared in the same bathroom (see picture below). Also woke up itching most mornings, likely because of bed bugs. We tried to tell someone who had come into the room for an unrelated inspection of some sort. Later when we called the front desk about what cod be dine about it they attempted to blame us for not telling the right person.

The room I was assigned smelled awful. I will not stay here again. Company should invest some money in updating rooms and making sure it smells pleasant once you walk in. It’s a terrible first impression for customer.

The Hotel is pretty old and outdated and found roaches crawling around. Didn't stay and checked out.

The pull out sofa bed is broken. One of the mattresses sank. Heat was not working. Noisy outside and inside. Very bad experience. Won’t stay there again

Bugs in our room. Hair in our towels. Stains in the shower and mirrors. Very dirty. Cheap but you get what you pay for. Not a luxurious stay by any means. No continental breakfast and although the rooms include a kitchenette there is absolutely nothing to cook with. Remote for the TV had no batteries and the phone to the front desk was totally disconnected

Bugs in our room. Hair in our towels. Stains in the shower and mirrors. Had to buy towels and disinfectant wipes to make our stay more comfortable. Offers a kitchenette with absolutely nothing to cook or eat with. Overall a disgusting hotel. Cheap but you get what you pay for

Run-down room.,tub leaked,tv stand broken ,facing and molding broken,one light did not work

I will never stay at an extended stay. From beginning to end it was a terrible experience

Room was run down. Bathroom had floor peeled up. No breakfast just coffee.

So good

The property is very clean and beautiful. And the staff goes above and beyond. Nothing but a great experience. Love it!

Staff was lovely and she tried to help. The suite i had book 10 minutes prior was not available as someone was still in it. The second room they tried to assign to me was not cleaned yet. I wound up in an old, disgusting room with live roaches crawling on the bathroom walls and the tub was old and visibly covered in mildew and large chunks of paint peeled off of it. It should have been resurfaced. I'm asking for a refund.

Adequate

Even it says 7/24 front desk, difficult to find them after 23:00 pm

Lamps missing switches TVs not functioning properly Stove Tops in poorest condition I checked out the same night People smoking outside

The stairs smell like a New York City alleyway. They Had insects in their rooms and the bed was broken.

“Breakfast” meant day old coffee and instant oatmeal cups, that’s it.

I was very disappointed in the room. The appliances were old, the refrigerator was not that clean, a lamp in the living room was old and worked when manually plugged in. The room was facing the highway and was noisy. This is not the first time I stayed in the extended stay at this location, and I was very surprised at the room that I had, but I didn’t want to change the room because it would be a hassle because I had my cat with me and I didn’t feel like packing up and moving. The next time I come and stay at the extended stay in Boca I will look at the room first, and if it’s not up to my liking, I will just change rooms.

My staying experience met my expectations. Only thing that I recommend it would be great if there is net curtain on windows, so we could enjoy beautiful lake view and day light in our room.

Probably the worst customer service known to man. AC didnt work and the property manager was rude when informed her. The bathroom reeked of old toilet water, carpet was sticky and the light cover falling off. AVOID THIS PLACE AT ALL COSTS.

Very clean place , very clean rooms , the staff Is amazing and the area is beautiful Gorgeous view

The place os disgusting , they gave me duty bedroom and I need to ask for change .

nice place to stay

I don't like the staff

It was not a good experience , it smell weird too and it’s not clean

The hotel locks were apparently being changed. The check in person didn’t say anything but the next morning lock changers barged in. Even after we told them to get out they came back 15 mins later and took off the locks leaving the doors unlocked. And then they blamed us for not knowing about lock changes and having an expectation of privacy. They said “this is an extended stay hotel not a Hilton” - just rude and unbelievable!

Room smelled like marijuana, fire company came to install smoke detector in the room while I was there in the room. Asked for extra checkout- charged for an hour and housekeeping still came to knock on the door before checkout. Inconvenient because of during school studies and zoom meeting on laptop. Should be done when guests are checked out. Bad communication with admin.

I have nothing to say bad or good

Beds are sunk in like a spoon ac only works on 60 and they have the old card reader on the door that takes multiple trys to open

To start off, the pull out couch was broken, so you could not put it away. My mother and I could not use the couch at all. Spoke to the manager and he said that he would get maintenance. No one came. One hour later, the front desk agent answered, and she said she had no one and manager left. I had to sit on stool and got a bad backache. Cockroaches everywhere. We killed about 6 and saw 4 others. Feces on wall and toilet in bathroom, and the on light is so dim that you can’t see. The windows are filthy. Train came by about every 30 minutes and it was about 30 feet from my door. Heavy footed upstairs neighbor that was stomping around at 5am. Oh, and the claim that there was breakfast is not true. They have oatmeal packets. Worth more like $50 and no where near $160. Got about 4 hours sleep as I am alight sleeper. Good things? Towels looked clean and so did sheets. Mattress was comfortable

This place is gross. The first thing I saw when pulling into the parking lot was trash everywhere. There were open bags of trash all throughout the parking lot and right outside the door of the rooms. There was a pile of trash directly outside of my room. There were used feminine pads strewn about the parking lot. I get into the room and it immediately smells like someone had been chain smoking in there. This was supposed to be a non smoking building. I went into the bathroom where there were hair shavings on the counter. The tub had some black stuff on the bottom that washed away when I turned the shower on. All the towels were stained. In the bed I felt like there might have been bed bugs I was itching all night. The other occupants were loud and ghetto. Their grab and go “breakfast” was gross too. I would never recommend this place and I wish I could get a refund.

This particular room fire alarm battery missing lamp no bulbs carpet very dirty and greasy room smell pott and grea very bad I stay few hours because was late I visit the office and let them know I cancel and the condition stuff was not caring about my complaint I ask for cancellation and left sorry for paid for one night

This place has syringes by my door. My shoes stuck to the carpet

Everything was very good. Check in was fast and easy and very friendly. Room was very clean however that is my only critic with staying here. Even though the room was very clean, whatever they clean with left a very heavy odor which was unpleasant to have to smell. Not that it was an unpleasant smell but that it was just too too much.

Excellent

Was not clean, boring, not worth money, very low quality, and horrible views

The bathrooms were disgusting. The pullout sofa was old and dirty. The mattress was all box spring and unusable. When we pulled it back to put on the bedsheet pieces of it were falling off, and it looked so bad we were afraid to even touch the mattress.

I enjoyed my stay. It was clean.

Just stayed one night … the experience was ok.

The hotel room was filthy and damp. There was at least 25 fruits flies around. There was stains on the beds sheets and cover. The carpet was never washed, my boyfriend white socks were black at the end of the night.

It was a pleasant stay.

It was o.k. The room however had a bit of housgestosis. Not bad I guess for the price.

Nisha at the front desk was very polite and wonderful

The bath tub was dirty, trash in kitchen and bathroom was full upon arrival. Bathroom sick was also dirty. No pad on ironing board. Towels were soiled. No toilet paper in bathroom. Breakfast is a lie. Coffee and hot water was cold and that was the entire breakfast

The first room had a puddle in the bathroom and it smelled like piss but