Hyatt Regency Coconut Point Resort & Spa

Excellent for families. Poor service at the pool, no waitstaff. Waited forever for service.

Everything was beautiful. The staff were so friendly and welcoming. We dined at Tanglewood and had some drinks at The Mangrove and everything was pretty good. Everything was pretty nice in the room. I would recommend maybe some extra pillows or blankets to help with comfort. Other than that, we had a good night.

Overpriced Needs earlier check in times

Very good

My family and I have a wonderful experience staying with you all. The staff went above and beyond to make us feel comfortable and help us with anything we needed. Highly recommend for a family vacation with kids

Everything was well maintained

The highlight of the resort was definitely the water amenities. The lazy river was incredibly fun and relaxing, especially for families, and the water slides were a huge hit for both kids and adults. The pool areas were spacious, well maintained, and never felt overcrowded despite the busy holiday weekend. There were plenty of chairs, beautiful landscaping, and a great tropical atmosphere throughout the property. The food was also surprisingly good across the resort. Every meal we had was fresh, flavorful, and well presented. The restaurants and poolside service made it easy to enjoy the weekend without ever needing to leave the property. One thing that really stood out was how clean everything was. The rooms, pools, common areas, and restrooms were consistently spotless and well cared for. You can tell the staff takes pride in maintaining the resort. Most importantly, the staff was outstanding. Everyone we interacted with was friendly, welcoming, and genuinely helpful. From check-in to dining service to pool attendants, the customer service made the stay feel special and stress-free. Overall, this was a perfect Mother’s Day getaway destination. Great pools, fun water slides, relaxing lazy river, excellent food, clean facilities, and amazing staff. We would absolutely return again.

Nothing

Excellent customer service, room with a great view Nothing

It was a beautiful and serene place, and we enjoyed it. The salsa instructor was very professional, and made a lesson on Friday night easy and fun.

The property was great, and our pets were treated well

Drawbacks are it is expensive and the elevator can take a while sometimes. I would definitely stay here again.

Pool amenities and staff were amazing. Received early check in. Gym was terrific

We liked everything! This was our third time visiting.

We liked everything! This was our third time visiting.

Wonderful property, especially if you have children. Not inexpensive, but definitely worth it.

Beautiful hotel and amenities, we enjoyed the pool and restaurants. The staff was very friendly and knowledgable and very helpful when we had questions.

Beautiful hotel and amenities, we enjoyed the pool and restaurants. The staff was very friendly and knowledgable and very helpful when we had questions.

Was great for all three of our kids. There are height restrictions but it was still worth it.

Great resort. We really enjoyed the water park. Only feedback would be is the pool water was really cold and hard to get used to, even when it was 80 drgrees out.

Exceptional

The hotel lobby was magnificent, and the rooms were lovely. The pool and water activities kept the children entertained all weekend, and the cool water temp of the pool was VERY refreshing on the 100+ degree days. The staff were all friendly and did their jobs well and with a smile on their faces. The pillows! We ordered more to the room, and still had to double and triple them up to get a decent night sleep. The pool areas were not cleaned when we went to get chairs at 8am, which probably explains why the bird population is so high.

Bartenders were great! The Country kitchen restaurant was terrible. The food was awful

Gorgeous property with lazy river, water slides, adult pool, large hot tub, spa. Nice area and easy to get to. NO access to water and can’t even see sunset. Marina area is locked by then. Restaurant good but not great.

Gorgeous property with lazy river, water slides, adult pool, large hot tub, spa. Nice area and easy to get to. NO access to water and can’t even see sunset. Marina area is locked by then. Restaurant good but not great.

The hotel was clean, staff were friendly, room was of a good standard but not exceptional, will definitely stay there again in the spring. Breakfast buffet, staff did not clear away empty plates, or come back with more coffee, food was fine but poor staff, hostess was very miserable and not welcoming.

The hotel was clean, staff were friendly, room was of a good standard but not exceptional, will definitely stay there again in the spring. Breakfast buffet, staff did not clear away empty plates, or come back with more coffee, food was fine but poor staff, hostess was very miserable and not welcoming.

Exceptional

Friendly staff, clean room and family friendly.

Room needs updating, microwave would be nice!

Everything-

Check-in was okay…alittle bit of cold welcome and we really didn’t get a lot of information about the resort that would have been helpful. For the example, no one told us about needing reservations to get to the beach, which would’ve saved me a very long walk. Pool bar was pretty good, but breakfast was just okay and expensive. Pools were nice but none of them were heated. I actually overheard a lot of of guests complaining about the water being freezing. I did think our room was nice and fairly clean.

There were many large and interesting pools

This is a fabulous hotel in every way. The staff are outstanding especially Ursula who went out of her way to make sure we had what we needed. The hotel and it’s restaurants are wonderful. It is situated in the middle of beautiful groves with its on private island. Shopping is close by.

Very clean! Staff was very friendly & the pool was great!!!

Excellent stay. Perfect all around.

Exceptional

Very good hotel. Clean, the attention is amazing and many activities to do. The restaurants are excellent. I will definitely recommend it.

Yes

Everything was wonderful except the price of items at Cool Beans. The service there was excellent, but $15 for coffee, yogurt with granola?

The hotel i believe was short of people. I spend more then 30 minutes waiting for service on the pool. And on the breakfast to bring simply cup of water took forever. I even have to ask different waitress, because mine never came back. Other then that was amazing. Valet parking incredible. Music at night was a plus.

The hotel i believe was short of people. I spend more then 30 minutes waiting for service on the pool. And on the breakfast to bring simply cup of water took forever. I even have to ask different waitress, because mine never came back. Other then that was amazing. Valet parking incredible. Music at night was a plus.

Exceptional

La pase muy bien la instalacion es perfecta y de mucha tranquilidad, tiene opciones para los mas pequeños de casa y eso me encanta

Pool and water slides were great!

Wonderful

Food and beverage was not what it should have been for a property like this. Inconstant.

We always love our stays at The Hyatt Regency Coconut Point. The rooms are great, the staff is super friendly and accommodating, food and drink are on point. The pools and slides are so fun and the property has so many extras and fun environments to explore.

Awesome

The staff were very helpful and allowed for early check in without asking- we had reserved the boat to the private island for the day of our arrival and just assumed we’d have to leave everything in our car. Pleasantly surprised to get our room so cold things could go in the frig. Loved the boat ride and island beach. Pools were great. Clean everywhere. They were renovating the conference area so very quiet as no conference guests about. A point of improvement would be things to do on the property when it is lightning/raining- there really isn’t anything available when pools are shut down for lightning.

Clean room but construction of Ritz condos next door not a quiet view.

The property was beautiful and immaculate . Grounds were pristine. I have been to this property 3 times at different times of the year. Unfortunately August the service is very much lacking poolside. I understand it is an off season time of the year but if you have patrons by any of the 4 pools there should be waiters and waitresses circling throughout the day. That was by far not the case this past week I spent there. Unfortunate when you are on vacation.

Wonderful location, very quiet and definitely will be returning

We love to spend the night at the Mangroves bar, the drinks are well made and the service superb. We ate at the pool a few times and service is also great. Next time we plan to eat at the hotel restaurants. Keep it up Hyatt!

Everything was perfect, I love the hotel. My only concern is they charged you twice for the booking twice for the deposit, at the end t

Excellent hotel…. Recommend 100%

Having organized adult activities would have been fun. Trivia at the bar, bags on the lawn etc.

The employees were friendly and helpful but wished the cleaning service did not knock on our door at 8:40 in the morning. Use the "do not disturb sign." There were many families with young children at the resort and it seemed like there was a lot for them to do. We just wished they all respected the adults only pool.

Tarpon Bay restaurant was phenomenal as was our waiter, Mark!! Tanglewood didn't deliver on food, however customer service was spot on

Very comfortable

Love the resort very family friendly. Lots of activities and amenities around. Great pools for kids and adults. Staff is great!

We enjoyed this trip!

Great time with family

Very nice property, lots to do for kids. Elevators are only problem. They are insufficient for hotel size and crowds.

Fantastic as always!

Wonderful

Was a nice property, but getting to the private beach was difficult.

Upon getting to our room which was a king bed for two. And a couch with a pull out to sleep two more. There were only two pillows in the room. We tried to call down to the front desk but our phone was broke. We wound up walking down to the front desk to ask for more pillows. Two lightbulbs were out in the room. We couldn’t call down, we just managed with what we had. The beds are very uncomfortable. Resort was beautiful, we found it annoying that guests were aloud to claim chairs with towels. Taking up about 5 chairs in every row. All chairs were taken by 11am. Service at this hotel is amazing, helpful employees! If you’re staying here you’ll never have to leave as the property offered everything you’ll ever need on property. The charge for self parking seems a little ridiculous. Heads up if you upgrade your room to king corner view of bay. There’s construction going on at all hours of the day. Rooms are paper thin and you can hear everything next door. There are so many beautiful places to hang out at night! A nice fire pit or gazebo! Many lounge chairs to hang back and relax. A beautiful place for a family. But not so much for a couple retreat.

Great time! Quite and relaxing, so much fun for the kids we lived the lazy river

The resort was great for my son who is 7. He enjoyed the two pools and the lazy river and slides. The private beach was nice and the water was warm. The food was mediocre for the price. The ladies at the cool beans market were phenomenal, they remembered his name and engaged with him every time. The young boys who valet parked were overwhelmed and didn’t have customer service. The bell man was good but seemed overwhelmed. The towel rack fell off as soon as I grabbed the towel. The bed was worn out and we barely got any sleep and the room wasn’t cold even on the lowest setting, kept waking up. House keeping didn’t replace any towels or change the garage , the floors were still sandy ,only took the Togo bag with garbage in it. The rooms aren’t anything special for the price. The view was of the parking lot, when you book it doesn’t say that.

IT was beautiful. Pools and lazy river I loved and the staff was friendly, quick and helpful.

Very ftiendly

AweSome place.

Fun for everyone….

Beautiful property and pools with water slides and lots of fun for kids.

The area is beautiful but parking in comparison to the entrance is not very convenient. I was lucky it wasn’t raining when I had to go back and forth to my vehicle.

Great, beautiful. Too many conventions and it was packed with drunk convention ppl.

The shower was very slow

The property is beautiful and very nicely kept; however, it is a kids resort. The property was packed with family, not ideal for couples trying to relax. The rooms are also small and we had a corner room.

Had an amazing trip at the Hyatt great for families! Emily at the front desk was so helpful!

Second time visiting this resort and turned out to be to be even better than the first time. Great job to staff and management. Your training really shows.

The property is spectacular. The room was large and beds comfortable. A little spartan for the price but nonetheless acceptable. Unfortunately I came home with some super itchy biteson my legs and the back of my neck. Manager said it was from flying insects by the pool but I am not convinced. It took several weeks before they resolved.

Being able to order delicious food poolside was such a great way to save time and maximize our time outdoors. It was perfect for our family, who just wanted to relax and enjoy the beautiful weather. A special shoutout to John, the lifeguard at one of the slides — he went above and beyond every time we saw him. He interacted with our family each time we went up and was especially attentive to my son, making sure he was having a great time. I also noticed how patient and supportive he was with kids who were a little hesitant about going down the slide. His kindness truly stood out. We can’t wait to come back soon with our little family. Thank you, Hyatt, for such a memorable experience!

Fantastic time

From the minute we pulled up in front of the resort, it was impressive. While my husband went in to check in, a young man (NOD) greeted me and took our bags from the car. He escorted me into the hotel and began answering my questions - super friendly and nice. We were happy to be given an early check in, and immediately unpacked and headed to the pool. We had a delicious lunch with a terrifc waitress. Our dinner in the hotel "nice restaurant" was delightful, a wonderful waiter and delicious food. Our room was spacious, spotless, and super comfortable. Wish we could have stayed longer!

our kids loved the lazy river

Nice updated hotel. Solid four star. Pretty overpriced but peak season.

It’s all about the pools. Great collection of nice places to swim. Food at restaurants was good.

great hotel!!!

We’ve stayed at this property about 10 times since 2016. Front desk service went downhill. Never got a boat ride to the beach, there were only 3 boats. We had previously stayed in rooms that had better amenities and despite paying over $800/night, we had a tub shower and a partial bay view. Couldn’t find a single chair at the pool. The poor bartender at the pool was hustling for hours.

Amazing

Amazing hotel in a very relaxing area!

Awesome water features with pools, slides, lazy river and jacuzzi. Most complete breakfast buffet offering everything imaginable.. Hotel common areas elegant and stunning

Exellent

Hotel is run well.

Great place

Pool were dirty, bees everywhere, was not a relaxing vacation with my family that I was looking forward too for the amount of money you charge. Very disappointed. Bees are no joke and my two family members are highly allergic. Staff was excellent!!

Great for family

The water park was the highlight of the trip. So convenient and fun. Several pools for adults as well. The spa is highly recommended with fine products and great service.

Greay

Amazing!!!

It was an amazing weekend, celebrating my 9 year old's birthday.

Except bar on 2nd floor our waiter work so hard bar back and bartenders did nothing-

Good

It is with a heavy heart that I am writing this, but I wont be able to return here. I waited almost a week after returning home and gave it some time to reflect. NO SEE UMS are out of control here. I have been here 2 years in a row 23' and 24'. Both times I was ate alive. (30-40 bites)each time. I sprayed Off bug spray every day, didnt matter.We came with small kids and laid by the pool every day. My wife and I were scratching and itching the 2nd day into the trip all the way through and came home to raised bumps. Its next door to a preserve with tons of plants and greenery, but for the money I spent its hard to over look this. The hotel is beautiful, stunning and spacious. We stayed on the 17th floor in a family suite. 4 balconies, 2 bathrooms,, livijg room. The room is great and house keeping was good. Unfortunately the no see ums ruined my trip 2 years in a row. Other reviewers also have mentioned it So I will look at other properties next time I come down to Naples/SBSW area. Great property but the bug issue 2 years in a row is something that will make me pass next time.

Great stay and staff.

King bed had only 3 pilllows. Couldn’t an elevator, had to walk up 3 flights and we are 80. Never go again

All restaurants are first class. Staff is friendly and professional. Elevators must be replaced.

Karen was exceptionally helpful. We got there really late and she was excellent!! Best service ever plus a great resort.

Beautiful place..Everything was great.

The resort itself and the staff were excellent. The food was bad at all the places we ate

They need wirking in the elevator take me 30 min for floor 6 teka to lobby

wonderful hotel with a magnificent beach

We had an amazing time. The water park is lots of fun.

A

The property was nice and quite.

The hotel was beautiful. They provided outstanding customer service and I absolutely loved the four pools.

Biggest gripe is the pavers by all the pools are intensely hot. It’s unsafe and makes no sense! Also there’s construction now and it’s loud

Everything was perfect, the only thing I did not like was the transportation to the beach, especially coming back to the hotel, it is unacceptable a ride every hour when there was people for 3 more boats, we waited 2 hours to catch one. I would rather stay at the hotel full of amenities and activities.

If I’m gonna pay $625 for a room and they put me in the corner on the fourth floor and the elevators and all you can hear is the elevators until midnight that’s lame

Beautiful resort and perfect for families with kids. There are several pools, waterslides, lazy river and planned activities for kids (kickball, trivia, face painting, rock wall, fire pits for smores and mini golf). Staff if professional, friendly and rooms clean. We didn’t go to the beach because of recent tropical storm and cleanup but there is a boat that takes you to private beach area for hotel. We loved our time at this resort.

Great for kids

Beautiful property and resort. Loved the outdoor amenities.

Perfect family getaway. Relaxing for the parents and fun-filled for the kids. A rare win-win.

It’s a safe environment

Didn’t like the food

Y

Staff was extremely friendly and accommodating. Room and property were very clean. Breakfast buffet choices were plentiful and tasty. Would highly recommend this hotel.

We had a great time. Lots to do for the little ones ( we have a 2yo and 4yo) and we all enjoyed our time there.

Parking was challenging with a truck. Very loud in lobby and around pool area, but it is family friendly. Traveling in elevators was a bit troublesome at times. Over all very good, my observations are more situational in my opinion

Great resort

Excellent Hotel

The water slides and different pools make it a better option than South Seas in Captiva. Food over all is good,specially Breakfast, they got everything for everyone. Tanglewood is the casual dining option of choice, the menu is very limited and unless you like Cajun/creole food, you will be disappointed ,there’s the more upscale Tarpon Bay restaurant also, but this one is more for adults type of menu. One complaint to Management is regarding the Hair Braiding Cart over by the Big Waterlides, the price is very, very misleading”Braids for $5.95 “ It turns out itwas $5.95 per inch!! My 2 Grandaughters got 1 Single braid each, It came out to $95.00 each! Almost $200.00 for 2 Single hair braids. The lady did Not explain anything about the pricing. Total Ripoff! Same braid in Jamaica, Mexico or Tha Bahamas is $20-30 each. Hyatt Management should Not allowed this type of Vendors on their properties. It leads to Bad reputation for the hotel.

Rest is very good

Great

Excellent place to spend time with family.

Would go back

Kid friendly

Great to go and disconnect with the family.

We had an amazing time! We’ll be visiting again soon!!!

The property itself was beautiful. Room was comfortable and clean. Breakfast was outstanding. The first night we had a waitress that really set us off, as she seemed like she didn't want to be there. Made us not want to have dinner there the rest of the trip. My kids loved the pools, lazy river and water slides. Great place.

Need better pillows

We love the resort. This was our 2nd visit. Only gripe, the older gentleman bartenders at the pool area could be a little friendlier. Besides that, great and we will be back.

Excellent

We had a great stay overall very fun! At night the whole place is beautiful! We give it a 4 due to below average food quality at pool and house keeping below average. We found dirty things and also a bug in our room however we are in Florida and bugs are not uncommon. So we decided to rate the resort based on time spent outside room.

Water park is excellent and the hotel in general is perfect.