Sonesta Simply Suites Nashville Brentwood

Mold everywhere. Stained carpets. Stunk. Not healthy. Staff were very helpful but the building should be bulldozed

Rachel was so helpful at the desk.

Passable

Exceptional

As I was checking in a lady was there complaining about the shower and that the knob did not work to turn on the shower. The front desk lady was moving them to a different room only to be told that was the room they had just moved from. So, essentially that lady had to move her stuff 3 times. Then it was my turn and she told me she put me on the third floor and asked me if that was okay, I told her as long as everything worked, she said she needed to look to see if there were any complaints on that room and decided to place me on the second floor in a unit she personally lived in and that it had a new toilet. As soon as I walked into the room the smell of the room was terrible. I went immediately to the grocery store to buy Clorox, latex gloves and room spray. I sprayed the Clorox in the tub and toilet and the stench that came up was horrific. I let the Clorox sit for at least 20 mins before rinsing it all off. The stench stayed. The toilet wasn’t set properly and wobbled and the last morning I was there noticed there was a leak coming from the toilet. I’m sure that is where the stench was coming from. I had to buy paper plates and plasticware due to what they offered looked to be unclean. I went to to ask for sugar packets and they were out. I asked for two extra towels and washcloths and was told that I would need to bring my used towels to switch out in order to replace what I needed because they would not have enough. I can keep going but I have run out of characters.

Room was clean except for the hide and bed. E erything else was fine.

Superb

Very disappointing and I would not revisit the property again!

Upon arrival to the Sonesta, my daughter and I checked in around midnight and were assigned room 311 when entering the room, I noticed that there were cobwebs around the bottom of the kitchen cabinets. The floor looked like it hadn’t been swept in several Customer visits. there were dead cockroaches in the bathroom drawers and leftover pet air completely unacceptable and unsanitary.

Poor

Location and pet friendly. Needs updated and deep cleaned.

Location and pet friendly. Needs updated and deep cleaned.

Everything was great

Very good

breakfast items not offered

Yes but was not clean spoons where damaged

Rooms were clean but in need of some upkeep from damaged cabinets, peeling paint and musty odor in stairwells. Staff was very kind and helpful and the price was very affordable!

It was in a safe and convenient location. That there wasn’t any breakfast provided and the bed wasn’t that comfy.

It was in a safe and convenient location. That there wasn’t any breakfast provided and the bed wasn’t that comfy.

Special things to the hotel for the extra assistance when I had to check out earlier than expected!

Need to clean better, not just the counter tops and toilet the walls, baseboards all that needs to b cleaned

No extra blankets

Service and employees were great No extra blankets

Good

The photos online are very misleading. The entire building smelled of stale cigarettes, and the rooms were disgusting. The AC units smelled like must and they have a coat of black gunk inside the grates. The corners in every rook have dirt built up, and the whole unit could use a bleach. I didn’t see any bugs or left over food items, but I felt gross for the one night we stayed. I did not shower because the caulking around the tub was brown with dirt or mold. Hard pass.

Pleasant

Exceptional

Average

Upon arrival it seemed the lobby was over scented. Not gonna say they were covering up something but it was so strong it nearly caused me an asthma attack. Scent for people with asthma can be a trigger and should be more minimal as it does affect us

The room was exceptional. Clean well.apportioned and had everything I needed. The shampoo was great. No problems at all Upon arrival it seemed the lobby was over scented. Not gonna say they were covering up something but it was so strong it nearly caused me an asthma attack. Scent for people with asthma can be a trigger and should be more minimal as it does affect us

Room and whole hotel smelled like disinfectant. No ice available nor vending machines. Room would not stay cool. Finally checked out a day early

Superb

Needs a little refreshment

The price point was great. The staff were friendly and helpful. The room was clean, the b3d was comfy.

The location was perfectly placed being closed to restaurants and shopping. The room lacked some maintenance and cleanliness, but was otherwise nice!

Hotel was very outdated and that is fine. If you are old, please keep the rooms and bedding clean and updated. Staff was nice. I hope they start working on things to get better, it could ve a super nice hotel.

This hotel has seen better days and that is the only reason I don't give it 5 stars, because any physical shortcomings were made up for by the extremely polite and helpful staff!! The surrounding area was great too, lots of shopping and dining options and beautiful safe streets.

Great staff and spacious rooms.

Digusting. false advertisement. Unclean. Woman...

Digusting. false advertisement. Unclean. Woman night shift staff unprofessional. Do not book here.

The room itself was fine, plumbing and water pressure wasn’t great. The hallways and lobby were dirty. There was a large bug in the hallway when we checked out.

Very good

The room itself was fine, plumbing and water pressure wasn’t great. The hallways and lobby were dirty. There was a large bug in the hallway when we checked out.

Staff was great and very clean room. Needs some updates.

Staff was great and very clean room. Needs some updates.

Very comfortable bed and very pet friendly

Very comfortable bed and very pet friendly

Good deal

Location and pet friendly have stayed there numerous times in the past. Seems like a lot of upkeep needs to be done. Carpets were dirty. Things were damaged.

Location and pet friendly have stayed there numerous times in the past. Seems like a lot of upkeep needs to be done. Carpets were dirty. Things were damaged.

Good deal

Do not stay here it was not clean at all and the staff seemed to have an attitude. I asked for room service one person okay they be in the morning we left for the entire day. No one came we ask another person at the front desk she said, “they don’t do everyday room service they do it once a week”. And all I wanted was a can of Lysol and never got it and there no breakfast. Same worker caught a attitude when I ask for more towels.

this place is a sad joke

Smelled like cigarettes, would not recommend staying

Nice clean place, quiet, needs updating. Staff super nice and professional

The bathroom was filthy. There were hairs on the shower walls and chewed bubble gum on the soap ledge in the shower. The bathroom floor looked like it hadn't been swept in months. The top of the table next to the bed was dirty as well.

They let the people that was there before us, keep that room for another night, even though they knew we were coming and didn't call to tell me or anything.

Towels and such were really nice and the bed was very comfortable Excellent Quality and Best Price 👌 Thank you so much

This hotel is very nasty, the TV, microwave, and the hotel had bugs, front desk rude and didnt want to give mecanother room, I wouldn’t recommend this hotel to anyone . I thought since it had the Sonesta name that it will be nice when I booked it. The front desk told me there was nothing they can do cause I went thru a third party Expedia

Good

cleanliness. front desk was very warm and welcoming room was clean except the microwave. no biggy

The room needs a complete remodel. Old rusty lamps and the first non smoking room reaked of smoke. Will never stay here again.

Overall, good stay. The room was small, and the bed wasn't comfortable. Their store mostly sold snacks I don't eat, but there was a good variety. The parking was convenient. The property is nestled in a nice location. The staff is very nice and very accommodating. I would recommend a stay at this property because of the location, the amenities in the room, and the staff.

Hallways dirty and smell bad

For the price, you know what you’re getting. It’s old, smells a little funny and there are not frills. Room and bed were clean though and the location is quiet. You get what you pay for.

Location was great I liked everything

Old looking .. Bed was terrible old mattress, stains and holes in bedding

Staff were super nice. Rooms; so so. Lots of rust with light fixtures and doors. Definitely an older hotel. Took the gentleman that checked me in and I 3 tries (rooms) to find an exceptable one.

A great help during the ice storm.

That was clean and close to every where that we needed to go! Staff was nice up on arrival. We didn’t get our deposit back from out stay & the room was left spotless I’ve reached out multiple times. This issue has not been resolved.

The employee that check us in was friendly, caring, and efficient. The room was clean, and warm. Parking was close and easy as to access to check in. The bed was very hard and uncomfortable. The bathroom had no exhaust fan. The force of the water in the shower was not adjustable. I couldn't find ice for drinks anywhere.

Needs survalence cameras internally on each floors and externally to cover outside parking lot activities.

The staff was outstanding. they went out of there way to take of us.

The staff was doing a great job considering most people were checking in for power outages. They let us check in early. It was clean and pet friendly!

Very dated. Spacious. But dated. Towels smelled of mildew. Luckily we had our own.

The first room we were given had a leaking sprinkler head. But they quickly changed our room to our satisfaction

Comfortable bed The day I checked out I noticed flea bites on my feet and ankles. I saw a lot of dogs during my stay. Room 236 needs to be fumigated. Hair everywhere in the room. TV remote did not work. Alarm clock did not work.

Nothing everything was dirty I asked for a different room and they said it was the only one they have everything I stated above, everything was dirty

full size kitchen AC leaked

The room was fairly clean, but worn. The staff were friendly and helpful, but they didn’t have the room type we booked so one of us ended up sleeping on the sleeper sofa, which was not optimal.

The room was adequate. Needed some updates and repairs (painting, water damage on ceiling, microwave not working, overall spring cleaning), but staff was friendly. Overall it was ok.

Staff

Great room, great service by the front attendant, and a great breakfast and breakfast preparer-attendant.

Older appliances and equipment but everything worked. Great for the price. Will go back.

I loved everything about this property. Rachel checked me in and was very nice and friendly. I saw her several times during my stay - I was there for a funeral and she was very kind. This is a dog friendly property so that made my stay even more enjoyable petting doggies !! The room was amazing with a full size refrigerator and microwave plus 2 stove burners. Very clean and quiet. I will definitely stay there again 😃

No breakfast although it was mentioned when booking...

The hotel is affordable and convenient. Don't expect frills but the staff is nice and the price is right.

The entire hotel smells of cigarettes and garbage. Hotel room floor was absolutely filthy. I requested the floor to be vacuumed and was told housekeeping comes once per week.... Housekeeping let see borrow a vacuum and I had to do it myself. Pillows were completely flat. AC/HEAT runs the entire time... no way to turn it off. No bathroom fan. Water tastes horrible. The staff was friendly. Thats the only good thing I can say.

Yes the kitchen was fully equipped but we only received clean towels once and the rest of the time we was them. Two nights there a woman and her boyfriend/husband was arguing in the hallway. We were in and out

Stains on carpet, Rust all over bathroom, dirty room.

The room was clean and spacious. The gentleman at the desk was really nice. Don't remember his name but he did say he was a retired teacher. The bed was pretty awesome and comfortable. They have everything you need for a comfortable stay. We were at the end of the hall with an outside door close by to take our furbaby out. We will be back for sure.

Was clean but worn down

Check in went well. The man at the front desk was very friendly with many good restaurant recommendations. The room was nice with a small kitchen. One small problem was that was no office style chair for the desk area. However, since this was a one night stay we didn’t need that chair and we didn’t request that one be brought in.

The room had a strong cooking smell that was noticeable as soon as I walked in, which was quite unpleasant. The bed mattress was also not comfortable at all, making it difficult to get a good night's sleep. On top of that, the room insulation was very poor—I could clearly hear the guests in the neighboring room talking and even their TV, which made it hard to relax. Overall, the stay was not comfortable, and I would not choose this hotel again unless improvements are made.

I looked at reviews and I was baffled that it received such high marks. Considering the area I expected a nice place. This place was run down. Carpet was filthy in the hallways and in the room. They do provide free laundry which we used to wash the bedsheets and towels. We checked out the next day.

While the gentleman at the front desk, Mr. William, was lovely, the building itself is in need of much repair and updates. Checked into our room and it had a noticeable smell, as well as water pouring out from base of sink in the bathroom anytime it was turned on. William gave us another room, the last available for the night, he stated. This one didn't smell as bad, but the air conditioner barely worked, so we were not comfortable during the night. I hate to leave a bad review, but this was definitely not a comfortable stay.

The room was very worn and not completely clean. My wife and I have stayed there before but were very disappointed how the property has gone down!

Excellent

Staff was very nice. The room was spacious and decent.

Friendly desk clerk.

I love these rooms! I am in awe of these lovely rooms!!! I will highly recommend this place!

Some people report this to be a satisfactory hotel? We left before staying the night.

It was a great place to stay. The staff were friendly and helpful. Good value!

The room was extremely dirty.

Good stay for last minute trip!

The property was no frills clean. Staff was friendly. Room was clean.

Everything was great. Super friendly staff

It was great for just even one night!

It was a wonderful stay from start to finish. The gentleman who checked me in was the best. He gave me the purple key card, he said to match my purple contacts and purple nail polish. It was sweet. The rooms were a bit dated but clean so i don't take off for that. Cleaning staff was hard at work the next morning after a sold out night previously. Ready checkout and felt safe the entire time. Would definitely go back.

NEGATIVES Hotel room did not match the online pictures. In need of updates and renovations. Room was warm throughout the stay, air conditioner would only run in 15 minute intervals and cut off. Hallways smelled smoky and moldy. Our room had the odor of smoke coming through the vents. POSITIVES: Front desk workers were nice and always greater us by name as we entered and exited. Bed was comfortable, not too soft and not too firm. The room was clean but the dire need for upgrades takes away from the effect. Hotel was in a nice area.

A older hotel needs a bit of a refresher on the room

Great spacious room

There were definitely some positives during my stay. The staff was extremely friendly, which made check-in and interactions pleasant. Also, the kitchen area was neat and clean, which I appreciated. However, there were a few major downsides: The air conditioning in my room was controlled by a motion sensor, which made it nearly impossible to stay cool. Even with movement, it wouldn’t stay on consistently. I ended up sweating through most of my stay, and even after notifying the front desk, the issue wasn’t resolved. The exercise room needs serious attention. Some of the equipment didn’t work, and most of it seemed very outdated. It’s definitely time for an upgrade. Lastly, I’m still trying to get my $25 deposit returned. It was supposed to be refunded on Tuesday—today is Friday—and I’ve now been on hold for over 20 minutes trying to reach someone. This place has potential, but there are a few things that need fixing before I’d consider staying again.

Mr William at the front desk was amazing!

Enjoyed my, will be returning here whenever I come back to Tennessee

Economical but wasn’t as clean as I’d like. Great kitchenette. Non smoking room smelled like smoke. Adequate for our needs.

1. Room#132: 2/5 - looks old and abit smelly. Bed is ok, at least not squeaky or springy. Bedding sheets seem clean but not smelled fragrant. A closet door jam cracks... 2. Bathroom: 2/5 - dirty floor with hair and crumbs all over, cracks, rust. May be a dollar store shower head... no air vent... so fogged up after a shower. I only wore barefoot before the shower so after stepping in a wet tub, I saw my blackened foot stain in the tub so you can get an idea of how dirty the floor is... linens seem clean but thin and cheap material. The only nice thing is the sink and counter top is updated. 3. Kitchenette: 3/5 - furnished enough for light cooking. 4. Noise: 1/5 - besides the a/c blowing noise, and constant elevator engine noises next door, and also may be from the electrical room. So if you are a light sleeper, make sure not to get room#132 at all cost. 5. Check-in: 3/5 - the check-in was easy but not allowed to check-in until 4pm which is very inconvenient. 6. The premise: 2/5 - just so so, at least neither smelly thru out the hallways nor exciting to stay... we were waiting in the lobby for check-in, a couple of employees smoked right outside of the front doors about 8' away... so you get all the smoke when the door is open... another employee complained really loud about doing double works...like one person doing 2 jobs...

Gave this stay 3 stars. I love the area. It’s safe and, eateries and grocery stores are within walking distance. They have a one time deposit of $25 which I think is reasonable instead of charging a deposit for each day. It was only 5 minutes from my destination. The view from the room was nice and private where you just saw greenery and hills that made it feel like you were staying in a log cabin. However, the hotel smelled musty and old but the room was fairly clean. The hotel is so outdated but the price was good. The pictures online are photoshopped and make the hotel look newer than it actually is.

Decent place to sleep for a night. Bed comfortable. Room smelled like mildew when you walked in

The photos were misleading. In addition, nothing on the website mentioned the hotel was under construction. The hotel also was pet friendly which triggered my allergies and I did not get any sleep for 2 nights. All hotels should post Pet Friendly under their name on the site. So travelers are aware.

Poorest experience in my 25 years of travel. Booked 3 rooms for family to stay. For starter no one's AC unites worked correctly. My room required a maintenance guy to install a 3-foot extension unit at 10:30p. My brothers-in-law room AC cut off after 5 min and never came back on. The front desk moved us to different rooms, and EVERY room experienced the exact same issues. The only options we were given at 11:30p was "you can check out or wait till 2a for Maintenace repair man to show". The only way for a comfortable sleep was to open a window... but wait, the window has NO SCREEN (safety hazard for a 3rd floor room). Upon my final trip to the front desk I was told the following, "...what do you think I'm engineering and we just have screens laying around back here?" Beyond frustrated I asked for the managers name and emailed her that evening. Still NO ONE has contacted me, replied to my email or even acknowledged the issues my family experienced. DO NOT, i repeat, DO NOT BOOK THIS FACILITY

A good place

Staff and front desk were hard to get ahold of. Room didn’t look like the image’s online. Pretty outdated.

The room cleanliness was the downfall to an otherwise great facility. Dog hair everywhere, the floor didn’t look like it was swept or washed from the previous guests. Window was grimy as was the A/C unit. A/C was not very efficient at keeping the room cool.

My room was clean and adequate. Construction was on going it will be better was completed

we had a nice and good experience being in this hotel and will be there again if we will be in that area.

Dislike: property is dated and shows sign of wear on carpet , cabinets, doord and the like. Room had a wet smell initially , but disappeared after running the a/c. For the price and location, I would stay again.

The staff were so friendly and helpful. The room was spacious and clean. Beds were comfortable. Quiet hotel. Area felt safe and walkable. Close to conveniences

Overall satisfied with my stay. Stairwells were dirt

Excellent

Staff was very friendly and welcoming. The room, however, had a strange smell and the doors and walls and grime build up.

Staff was very knowledgeable, friendly and helpful.

My reservation was paid ahead for 8/11/-8/14, in full. I called a week in advance and spoke to Kendra and William. William confirmed my room selection was a regular queen suite. We had a 2.5 hour drive from Alabama and decided to wait until the morning of 8/12 to arrive. At that time I was told I chose a wheelchair accessible room and it was the only one available anyway. And also my room went back up for rent when I didn’t check in on 8/11. Room 109 was so hot, white powder stuff on the furniture, and construction men working all down the hallway. I stayed about 5 hours and loaded my dog and drove 2.5 hours back home to Alabama. I called the office and checked out same day. No refund offered. Nothing to make it right.

No ice machine or filtered water dispenser available.

Seemed OK from outside appearance. Staff was nice & helpful. They were very accommodating. However, the room was very run down, tired and rough. It was an OK place to stay, but the room being outdated and needing a lot of attention. Old, musty feel. There were renovations going on, plastic on carpet in hallways & stairs. There was a huge, full & open garbage bin in the hallway between my room and the stairs/elevator - and I was real close to both. Bin was there - full - in the second floor hallway for most of my stay. It was a good deal and now I know why. I should have paid more for a better place to stay. I would not have let my family stay in the room due to the condition. After 1 day, I thought of asking to change rooms, but decided to just stay where I was. I have stayed in Sonesta's before and they were great. This one did not meet my average expectations of being in good condition, clean and comfortable. I went for a "good value", but it was not a good decision.

Na

Quiet area

Business friendly

There was remodeling going on and we walked on the plastic in hallways covering the carpet. We had 7 rooms for a church training trip. None were perfect. The air conditioning was difficult to control and all complained of being hot at times. One room had mold between air conditioner and ceiling. One room was supposed to be 2 beds but they provided one bed with foldout sofa due to a/c not working in some rooms. Rooms and hallways were heavily scented to cover odors. It appears many rooms were not available due to remodeling

Don't know if it was a problem on Expedias side or the hotels side, but the room i booked was not available due to remodeling going on and was downgraded in room. But that is really the only complaint

The front desk staff was great. William was wonderful and very accommodating. The original room we were put in had an odor of wet dog and when I told him about it he put us in another room right away. The hotel seemed to be a bit run down since the last time I was there a few years ago. The ac is controlled by the hotel and although the weather has been cooler it got very warm and stuffy in the evening. The bed was comfortable and the 2nd room was clean and pet odor free.

Loved our stay

Customer service was good but property is not the best very mouldy

Perfect for my weekend trip.

The check-in person addressed me from behind a vending area, asking, "What do you want?" when I was checking in. After we got to the room, we realized the door opened by pushing on it. When I went to the desk, she said I had to wait until maintenance came in the morning. When I said that wasn't acceptable and got upset with her, she moved me to another room, but it only had one bed. One of my children ended up sleeping on the floor. The shower bottles could be opened by anyone, and anyone could do anything to them.

CM

I booked a suite with a queen bed in bedroom suite and a queen bed in the living room area. I received a call 2 hours prior to our arrival from an associate named Doug stating they did not offer this type of suite and had been asking for sometime to remove it off the website. Keep in mind I booked this suite a month in advance for our family vacation. The associate informed me that I had the option to either retain the booking or cancel it. However, my response was that the limited choices were due to our imminent arrival in two hours and our extended drive since 9:00 AM. The associate responded by offering the possibility of canceling the reservation. Upon further inquiry, I inquired about the availability of a suite with an additional bed. The associate informed me that the couch served as a sleeper sofa. I made an error and decided to keep the reservation. We arrived around 8:00 PM, had dinner, and upon my daughter’s discovery of the sleeper sofa, I was shocked to find that the mattress was severely worn out, resembling springs. I spoke with Doug again, who confirmed that the hotel was fully booked. However, he suggested that I could contact them in the morning to inquire about the availability of a room with a better mattress. To avoid further complications, I decided to seek assistance from Expedia. They were able to refund my stay and informed the hotel I would be checking out the next morning. The hotel also makes you throw your own trash out!

The staff checking in and out were great! Shortly after check-in, the toilet in my room needed attention. However, there wasn’t a maintenance person on staff until the morning. :( Definitely disappointed in this. Despite the room being clean enough, the hallways and common areas were quite dingy and worn down.

The hotel room itself was clean. However, it’s very hot inside the room, because it’s an old renovated building. The hallway reeks of an old hotel, but when you walk into the room, it’s very different (in a good way). Just

Convenience, safe and comfortable

The front desk staff was very friendly. The room did not smell good-- like mildew or something similar. The room was not cleaned well. Although the bed and some surfaces were clean, other parts were not, such as the shower walls (there were hairs) and light fixtures (the bedside floor lamp had black stains all over the bottom and the bathroom light was dusty). The smell persisted over the 2 night stay. There was also constant noise overnight from walking from about 9pm to about 3 to 4am. To be fair, I was at the end of the hall on the second floor by the stair well, but the noise seemed to be coming from above me. I could even hear the "thumping" from the walking from my noise canceling air pods with white noise on so I guess the walls are just thin?

Smelled so strong of mold and evidence of it still on cabinets. Left after 2 hours.

Loved this property! Very spacious and nice. Very clean and friendly staff! I would definitely stay again!

We came to see Metallica in concert. That and visiting Nashville have been on the bucket list forever. Sonesta made our stay very memorable and we were very impressed with how easy it was to get too and how quiet the area was. We definitely will stay again.

good

I was in Nashville for a week for work and found this Sonesta suites in Franklin, where I was working around the corner, the photos on their website are Nothing like what they show when you arrive. KAT the front desk person, who probably works the mid morning shift, has the WORST ATTITUDE YOU CAN HAVE BEING A FRONT DESK PERSON. YOU SET THE TONE FOR ANYONR CHECKING IN AND WHEN I CAME ACROSS HER, I IMMEDIATELY WANTED TO LEAVE BUT COULDNT BECAUSE MY JOB ALREADY PAID FOR THE ROOM. THE ROOMS HAD ROACHES! I WILL NEVER STAY HERR AGAIN!

It has been years since I have felt as welcomed and appreciated. The desk attendant acted like I was family and he was excited to see me. Everytime I came or went whoever was there greeted me with so much kindness. I was amazed.

Free barking

I had to ask where to find ice. (I was told to turn on the ice maker in the freezer in my room.) It would have helped if I'd been told that during check-in. Also, the bathroom sink drain was slow. It may be clogged. But otherwise, everything worked just fine. The air conditioner seemed to make scraping noises sometimes. I couldn't hear it clearly, but it was pretty loud when I was trying to sleep.

It was a pet friendly location. Great staff

Great Staff! William & Doyle were always very helpful! Free Laundry Facility in hotel. Quiet, Comfortable Room. Convenient to Franklin & Downtown Nashville.

Double charged and kept finding wasp in my room window . Stairways doors filled with garbage which lead to a lot of flies and bad smells

Clean, quiet

The whole staff was very friendly and the room was perfect!

Beautiful clean facilities! Close to downtown and restaurants!

Would definitely stay again if in the area.

I stayed for 8 days very clean staff was so welcoming . It was like a mini apartment and was just perfect for me working remotely as well. Gym onsite and laundry

Food on floor, hair on bathroom countertop, floors filthy and sticky, spiderwebs on lighting, vents covered in rust and dirt

Everything was good into I got in the room and turned the lights on and roaches started running out of everywhere in the kitchen. My initial thought when I walked in was this is nice but once I looked in the cabinets and drawers it was roach city.

Condition of the hotel was not gr

Hot water needed to be fixed, dead cockroach in room

Ok stay. Hotel is aging and not particularly clean. Hall and stairwells seem rarely vacuumed. Towels stained. But bed seemed clean and comfortable. Location is great and close to interstates and near many eateries.

I had a wonderful experience. The staff were so nice and friendly. It was clean and smelled wonderful.

There is a lovely path behind the property for walking. There is a nice little bar within walking distance. The area is very nice. I felt safe there.

It was definitely not what I thought we were getting. Although the room itself was descent being a suite, it was not the quietest of stays. They do long stays and except pets, which was an issue one of the nights with a dog barking for at least 20 minutes before it was quieted. Just for this reason alone, we will not stay here again.

This is a wonderful place to stay.

The front desk was exception

First time in a long while that I enjoyed a hotel stay. Staff was super nice and everything was very clean and quiet. Highly recommend and will use again. .

All in all, it was nice especially for the price. There were some problems with the room, but nothing major and I let management know about it. They’re doing some remodeling and probably need to hire a little better quality contractor.

A little outdated

Always a great place to stay!! Been here for a month and always great

Location is safe. Rooms not very clean.

Employees were very welcoming!

First of all, if I could have afforded the Hampton Inn, that's where I would have gone; and there are two good reasons for that assessment. First, when I arrived to check in, there was no one visibly present working, but there was plexiglass at the check-in counter, indicative of safety issues, as well as a VERY long wait for the rather overweight, lethargic, and hidden-from-view employee to acknowledge my presence. Also, the bedside "table" if one could call it that, in my room showed obvious signs of age-old water damage and rust. Bottom line: This place is totally sketch--at best.

This is the perfect location between Franklin & Nashville - quiet and safe

Hotel was convenient. Smelled somewhat musty and certainly needed some paint. Could use a refresh for sure but was clean and staff were friendly. No ice though.

Room was dirty like it hadn’t been cleaned from prior guest. Hair on the floor. Dirt on the bathroom counter. Towels not restocked. The toiletries are in large bottles.

Marijiuna smell in the hallways, room didn't have good ventilation, it was dirty when I arrived.

This is a great place for the money

It is a quiet location with good access to shopping and restaurants, and close to I-65. The room was large. Staff was friendly and helpful.

This property is in an excellent area. All of the staff was very friendly. While the corridors are not updated, the interior of the rooms was updated and very clean. Very happy with our stay, would stay again for the excellent location and value.

Good hotel

Room was mostly clean, furniture in poor condition. Comfortable bed.

Hall smelled like burnt ass &’ maggots Dust all up on the shelves

Good location

Very friendly staff, hotel was clean and not old looking

This property was absolutely perfect. Lots of parking, smelled great when you walked in, Friendly staff, The rooms are spacious and comfortable and clean. We will be back!

Average suite hotel. Clean but worn.

This was more like a half/way house than a hotel. As you pull up, it is uncertain if the door is where you check in. Staff person at the counter was nice, but everyone else we saw while there were sketchy. Carpet in the hallways are very dirty, Walls have dirty handprints along the hallway. When we got to our floor it reaked of marajuana. We were holding out that our room might be clean - nope! Visible hair on the floor. The bathroom was dirty, including diarrhea splashed along the bottom of the tub next to the toilet. We immediately called the desk, risking touching the phone to call and let them know we would be checking out and going to a different hotel. This should not be advertised as a one-night hotel for those who innocently are looking for a clean and safe stop along their journey.

Was told we couldn’t have breakfast unless you’re a member. Room below us was being renovated and the chemicals being used are making it difficult to bteath

I have stayed here several times. Free parking, free laundry service (at the time) 24 hr. fitness room and coffee. Rooms was very spacious and staff was wonderful. The location is very easy to get to and close to everything in Brentwood. The price is excellent. I will stay here again when I am in the area.

My room smelled terrible and was dirty. Hair in the shower. Stains everywhere. A used coffee filter in the coffee pot. All the handles in bathroom are rusty because the vent doesn’t work.

The check-in clerk was not professional (but not rude)

Wow Nashville you really have impressed me after haven’t been here in over 10 years and a lot has changed the location was amazing super safe & friendly. When you’re in Nashville this is the place to stay.

This is our go-to hotel everytime we are in the area. Great location. Very clean & quiet, & the staff is amazing & helpful.

Bed was comfortable but remote control didn’t work, even after getting a new one from front desk.

It was a nice stay. I think the rooms could had been a little more cleaner. Needs a trash can in bathroom and better shower head. I think this was our last stay at this hotel

There were several times that I felt uncomfortable waiting for the elevator because of the people waiting for it as well, so I would take the stairs. The stairways were filthy, they smelled terrible, and the carpets were stained as if someone dragged a leaking trash bag through them. People leave their trash outside their doors so it can be picked up by staff, but the same trash sat outside a room on our floor for two days. Honestly we will not stay in a Sonesta Simply suites again. Staff (when they were actually at the front desk) were friendly.

My room had a stale smell. No one came to clean my room and I had to go ask for fresh tires twice

Staff very accommodating Quiet

We did even stay one night. The layout of the rooms were great but it was really dirty when we checked in. Good crumbs all over the table and floors. The bathroom had dirty stuff all over the floor. It was gross. I guess you get what you pay for. Should have known by the price but the reviews were good.

Nice rooms, good shower.

Had a great time. Staff was really helpfull and accomodating. Great nights sleep.

As usual the room and staff were awesome

The front desk employees were all so so so nice and helpful. I will definitely be back! Lots of food places within walking distance. The gym and laundry room were both very nice. The laundry room is free. The room was so spacious and very clean. They had dish soap, sponges, hand lotion, body wash, hair wash, paper towels, dish towels, ice maker, etc. Honestly i have no complaints. This hotel probably the best ive ever stayed at!

Location very good, rooms clean and comfortable and the nightly rate for week day is very good

Good property would stay again.

Dirty sheets

Very safe and a nice walking trail behind the hotel