SureStay Hotel by Best Western Brunswick

Very disrespectful the hold time

The mattress was horrible, you could feel the springs with every move. The pool water was green, very out and outdated hotel.

great staff and very friendly

Needs maintenance. Not all that pleasing a room.

Disappointing

Simple breakfast but good. Room's floors were vinyl tile and clean. Small fitness room.Nice staff. A bit dated. Our room had holes in the bathroom walls from where the doorknob hits. Towel rack was falling off the wall. A/C is really loud as was the frig. Pool was unusable.

Hotel was very clean I enjoyed the stay

Bad

Nothing Staff were extremely rude. Rooms were not clean sheets didn’t look clean. Wi-Fi was very slow. Breakfast was terrible. Would not suggest booking here not for the price.

Paid online but got to the hotel and had to pay additional 50 dollars at check in and had to wait for the deposit to get back

Friendly staff

Location. Smelly. Old stained linens.

Location It smelled awful, the first room I was in the tile in front of the bathroom was broken so the bathroom door wouldn’t shut checked reviews on google someone complained a year ago about the same problem. It was also disgusting stuff on the sheets smashed bugs on the wall mold on the shower head someone’s razor still in the shower. The pool was gross and the bottom was super cracked. It wasn’t even worth the low price 10/10 would not ever stay again.

Pleasant

There was a smell like mildew. The towels were old. They had been there awhile. There was a towel in the refrigerator. In the bathroom there were paper towels hanging from the ceiling.

Check in was easy. Liked the fact that I parked my car in front of the hotel room. There was a smell like mildew. The towels were old. They had been there awhile. There was a towel in the refrigerator. In the bathroom there were paper towels hanging from the ceiling.

Very poor

Bad

Nothing Crawling with bed bugs, and they didn’t care.

Nothing Crawling with bed bugs, and they didn’t care.

Quiet. Stores next door. And around close.

Good location. And clean Quiet. Stores next door. And around close.

Good value Kind staff Minimal breakfast Outdated equipment

Good value Kind staff Minimal breakfast Outdated equipment

Good

No one bothered you at all

Building old, paint peeling, holes in wall.

Rooms need updating and flooring replaced. We were only given 1/3 roll of toilet paper for our overnight stay and no kleenex at all.

I was nasty

Nice staff

Comfortable bed. Adequate stay

The man upfront was very apologetic but it took two room switches and some cardio before getting settled in. First room beds were not made and the second room door battery was dead. The third room The refrigerator would not chill and soured the milk and the towels where more yellow stained than white. Definitely a budget hotel that could use some TLC and upgrades.

Ordered the room through Expedia and unfortunately contacted personnel two times due to the fact of me ordering a room and it was for the next day and I was not going to be in that vicinity due to the fact of picking someone up that was stranded on a bus! I ordered the room and was told there was no occupancies available so therefore I was charged for a room that I never was able to attend to be there cuz I had to get back home and go to work in Clearwater Florida

The room had holes in the walls, outlets were falling off and there were cockroaches throughout the room. When I tried to check out early due to this they did not want to let me adjust my reservations until I stated I had pictures of the roaches in the room. I checked out the next morning and would never go back here.

Water marks on ceiling Toilet stained orange from rust Low water pressure, had to wait for toilet toilet to flush Hair on the sink Towels extremely worn and stained Deadbolt did not lock

Room was full of ants had to leaves early did not get a refund for one of the nights.

They did not have any accessible rooms when I checked in

Friendly staff. Clean room. Just needed a place to sleep. Perfect

Rooms were dirty. I went to use a wash rag and when i got it Wet there was dirt that came out of it. You could see it running out in the water. That is disgusting also, we're required to give a $50 deposit that we can't get back for 5 to 7 business days after we leave the hotel. That was not told to us prior to Reserving the room. I won't ever stay here again.

It was so dirty! We changed rooms initially because the scent os a plug in, left behind by a customer, was so strong we couldn't breathe. We actually took wipes and cleaned the dust off the headboards and end table. The TV channels were statically fuzzy. The shower drain looked like someone spit in it. The sheets were yellow and stained. There was hair on one of my pillows. I actually gave an extra star because there weren't bedbugs or roaches seen. I won't get into the quality of the linens or the "continental breakfast".

W

Room was adequate. Towels weren’t great. Heater/AC unit made a lot of noise when running AC. Bathroom ceiling plaster was pealing off in spots and toilet floor anchors were loose but bathroom was usable A 6”x6” hole was cut in the ceiling above the bed to maintenance the sprinkler system and the hole was left open. The bathroom door rubbed on the floor which prevented it from fully closing. Not complaining just stating facts. You have to expect minor issues when the room rate$ is on the low end.

We ended up switching rooms. The first room the deadbolt did not work. The ceiling was falling apart. The door handle to the bathroom did not work. The second room the deadbolt didn’t work the heater was broken and noisy. The towels were stained. You could feel the springs in the bed. Woke up at 4 am to find a cockroach on the bed. We left then. For a place associated to Best Western it was disappointing and we will never stay at this chain again

The room was absolutely the WORST hotel/motel room I have every visited. The pictures online do not look like what I walked into. I have compiled pictures of my stay and I did not return for the second night. I bought a blanket and pillow and asked for a new sheet so I could sleep 4 hours until I left The room was extremely dirty, sheets were stained, pillow cases stained, mirrors had finger prints all over them, finger prints on the headboard, microwave had food caked on it, dust and cobwebs everywhere, wires hanging from the ceiling where a light use to be, shower head missing and replaced by a detabchable that aims at the wall, shower curtain was stained yellow, door lock safety was broken, curtains were filthy, mold on the door jams and air vents.I will absolutely never stay there again! You should be reported to the health department for the many violations!

Place I stay on my way down to Florida. Clean and safe!

Staff was courteous but we found 2 small roaches in our room.

Broken beds. Dirty old towels. Bad smell. Old TV. Flashing lights. Poor service. Rude staff.

Room I always try to get a suite or a large room and they said I purchased a reg room. I ordered to pay the difference is there was any and was told they couldn't cancel my reservation which never had that issue in past when I wanted to switch rooms. Had to call Expedia and a rep called them and got same answer so I had to pay for a suite and hopefully get reimbursed or credit for the 1st room. Also the 1st room ac unit did t work and they had no issue putting me in a different room for that but I couldn't pay extra for a comfortable room.

Everything was great other than we think the air conditioning in our room was broken- pretty hot but we only stayed for one night and otherwise everything else was good.

drain was not working properly in shower

De plus, nous avons été dérangé par quelqu'un qui criait à toutes les heures. Une personne malade ou dérangée??

Got a king bed and it was extremely comfortable . Very quiet only complaint would be the Hotel behind this one Guest Cottage is very sketchy.

I

TV didn't get a signal, went to call the office but the phone didn't work (no cord). Desk chair was unusable because it tilted uncomfortable forward, no Kleenex, couldn't get the micro wave to work, and the bedspread had a hole in it. Other than that it was fine.

The room was a complete trash heap. As soon we walked in it smelled a if it had not been opened in months. We had to go to the store to get candles and air freshener. There was mold everywhere black and green. The shower was dirty. The ceiling was full of holes and stains. The bedding had burn holes and stains on it. The bathroom was leaking from somewhere, every time we went in the bathroom the for was wet. The bathroom fan came on the first night it if the blue. We couldn't figure it why or how, couldn't figure out how to turn it off. It stayed on the whole stay. The vent of the fan looked as if it hadn't been cleaned in months. There was rust, hair and mold stuck to the bathroom door jamb. The place was in a convenient location, and the staff were friendly enough, but the nasty room outshined everything! I've got pictures and videos too. Oh there were like 4 cars with people sleeping in them in the small lot. The video shows a lot more of the filth, but expdia has no way for me to upload it.

Bathroom door si really dirty and bed is very noisy, you can't move without is squeaking

Almost right off i95 amongst other hotels with convenient shopping at Dollar store next door or Aldi across the street, with a few chain restaurants in the area. Very nice and clean rooms with easy access to your vehicle

I will never stay here again especially with my family. The hotel condition was... I don't have words. I took pictures but no way to post. There were buggers on the bathroom walls all walls were dirty holes in the ceilings, there was barely a breakfast, the milk was spoiled. I would say it's unrateable.

saggy mattress, noisy bed frame, broken shower curtain rod

Just an average stop over close to the beach. Breakfast not much to speak of.staff was fine.

Reserved 2 room they were 4 rooms apart. Pool was closed. Bathroom light didn't work in one room. Other rooms lamp was rusted and bathroom wall and door was filthy. One room was missing ice bucket also. Wouldn't recommend nor would I come back

Good

ac didnt work, staff wasnt st desk and was very short/coy with me when checking in. front office was 80* inside and room never got below 80 even with ac at fullblast.

They clean everyday

Very nasty first room had toilet running over when we walked in!! Then new room they moved us to had mold everywhere body fluids on the head board of the bed ceiling falling in also have lots of pictures to prove this

No working TV in any room worst breakfast coffee was terrible 1st room phone did not work 2nd room musty smell

Clean room ,great price, easy find and access to interstate, quiet with no loud riff raff...

Rooms need to be updated and cleaned. The bed was horrible and the room smelled funny. They were power washing the facility and we had to move from one room to another due to the water in the room. Even the room we had we had to wipe the floor. The rooms have a funny odor.

It’s was a quite place. But I did see a bunch of bugs in the bathroom. Gave my girlfriend the ick

Room 115, the toilet bowl water was running continuelessly.Would not stop.TV channels very limited.

It smelled musty and had roaches

Nothing to take about.

The room that we had reservations for was dirty, there was a hole in the bathroom wall that had a bad musty smell coming from it. I found a plastic straw with want i assumed was coke in it, which we turned over to the receptionist. The tv didnt work. There were cigarette burns all over the bed spread and stains on the sheets. The pool was dirty and it was closed.

The bed could have been more comfortable

However, around 11 p.m., a man attempted to enter our room. It turned out that the employee who had reassigned us earlier never updated the system, and a second employee had unknowingly given our room to another guest. What made the situation even more frightening was that an employee then came to our door late at night, demanding that I open it. This experience was extremely stressful and felt very unsafe, especially as a woman traveling with children. I would not recommend this hotel based on the lack of communication, cleanliness, and disregard for guest security.

Horribly stay, thank goodness it was for only one night. Booked this hotel for my birthday weekend due to price and pool. Show up pool is closed but refused me a refund only a 10$ discount!! Next morning contential breakfast was very disappointing, coffee maker out of order, no juice, two bagels, 3 pieces of bread, two tiny muffins and nothing to drink, only kids cereal, just went back to room empty handed and to check out. Will never ever stay again and suggest you don’t either.

No coffee

Everything was excellent

Roach infested , with mold on the ceiling. Towels are horrible quality. Advertised free breakfast, low quality with not coffee cups or creamer. Requested a room change, promised it would be taken care of. Arrived at the property at 7:00 PM, then being told they are at full capacity and cannot change room.

The air conditioning in the room kept turning off with two different codes… 09, which is indicative of a problem with the temperature sensor and CF, which is indicative of a need to clean the filter, so, the temperature in the room kept getting Hot over and over. Also, the continental breakfast was severely lacking because there were no pastries offered, no fruit offered and I had to ask for coffee cups. Your pancake machine was also broken and there was no juice readily available until management was made aware of it.

Nice place to stop overnight. Very nice staff

Tub faucet was half attached. Holes in the walls. Tub and toilet not clean -hairs. Staff knocked on door at 5am. Still don’t know why. Coffee was mostly water.

Upon arrival I noticed it was a bit unkept in the surrounding areas. The property behind the hotel seemed a bit sketchy. Checkin was easy and quick which was nice after an 8 hour drive. The room was in the first floor and was quiet. But apparently they have issues with moisture. Everything that was metal was covered in rust. Lamps, refrigerator, handles on the drawers. The coffee supplied was only decaf and no sugar/creamer. No tissues, just an empty tissue box cover. The bed was comfy tho. But make sure to lock the deadbolt. The housekeeping lady came right in at 930am as my daughter and I were getting ready even though checkout is 11am. For the price of $98 a night I guess I got what I paid for. Probably won't stay there again.

A/C didnt work in room and there have been no Cable to the tvs over half a year

Tres déçu ils y avaient des cafard dans la chambre tuer plusieurs le déjeuner rien ne fonctionnait grille pain briser crêpes ne fonctionnait oas redte céréale et mufin

Do NOT book here. Sleep in your car if that is the only other option. Lousy service. Bad part of town. Literally Brunswick’s worst. Avoid my mistake and go elsewhere. Call the front desk and try to inquire about the facility and you’ll have all you need to know.

Hotel is decent. The walls were dirty and floors scratched up. Rusty fridge and door knobs on dresser. The beds were comfortable, safe area. Could use a remodel.

A few items needed attending too. No glass pot in the coffee maker. Remote missing batteries and did not work. Heater had a short in the cord. Beds were good for resting and clean. Quiet place

Took over an hour to get my reservation...it was made in Jan but was not at hotel when we arrived. Expedia made it right but it was an inconvenience to stand around waiting to get a room ..in fact the clerk kept telling us we could just pay for our room...which had already been paid in full at time of booking. It was finally resolved but really aggravating.

Ok for a needed sleep. Front desk was awesome and kind. It is old and not updated. Could be a bit cleaner.

There was a swarm of bugs in our room, least a hundred of them. Couldn’t tell what they were. There was a clump of hair in our sink. Gross! Lastly, we were excited to have breakfast. When we got there though, there was no pancakes. Nor was there spoons. Sadly our stay was not a good time.

Good value

No elevator so difficult for us with some mobility issues. But managed to get upstairs to room.

Clean, convenient and reasonably priced for overnight stay while driving to warmer southern weather

I enjoyed how quiet the area was, but noticed some debris and hair in the bathroom

It was nice

Good stay for the occasion, most of the city is without power so this was a last minute booking

Had a non-smoking room, but it smelled like cigarette smoke, and there was the odor of marijuana in the hallways.

Tout est très bien pour le prix mais un peux plus d'amour. Mais le déjeuner très bon beaucoup de variétés je vais revenir

Was a bit skeptical reserving this place, but the room we got on the second floor was clean and looks to have been renovated. Slept well there for the night with my kids. Manager was nice, friendly, and very helpful with all of us.

O

Room comfortable

It’s worth the money I spent

Our room was very clean,beds were soooo comfortable. And the area is really,really quite too.

We stayed here for one night. Beds were confortable.

The coffee was the worst I have ever tried to drink. But the breakfast was ok. We were told the toaster was not working properly and my husband's bagel did not cook and mine was burnt. Hoy chocolate was good. Bed was extremely comfortable and bathroom was good.

Great hospitality aspects!!

Beautiful location and have more variety for breakfast.

Very nice value for the money.

The bathroom floor in corners was dirty. No juice or refreshments other then coffee for breakfast.

Overall, the stay at this hotel was conducive to what I was looking for during that particular time. My main issue was the need for new shower/tub fixtures, the odor of the room, and new carpet needs to replaced because it had a mildew odor. My main issue was the unfriendly behavior of a male staff member who had an attitude and negative demeanor the entire stay at this hotel.

There was no breakfast. And no one at the desk. The only thing I was thinking about was maybe there was an emergency. And the floor in the room I think should be cleaned.

Nice, clean room. Good value.

Last, i want thank the night clerk . He help me jump my car. I went to start and dead battery. He jumped me so i could go get a battery replaced.

It was clean and well priced. I didn't have any issues. There was nothing to make it exceptional, but I was totally satisfied. It had everything I needed for the week. Microwave, refrigerator, coffee maker, telephone. The parking was easy. It was in an area where you could walk to a couple restaurants and convenience stores. It is located near some fast, high traffic roads; my only disappointment was that I didn't feel comfortable jogging there. I was impressed how well the staff cleaned my room. There is no elevator, so I wouldn't recommend it to people with mobility issues.

We were in a trouble situation and needed a place to stay. We found a place in a hurry and it was amazing. Since Helene came through and anricipating Milton, milk was sold out everywhere and I had nothing for my toddler. The front desk had whole milk and offered to give us a bottle ans when we left in the morning, offered another for our travels. It was so nice. The beds were so comfy and everything was so clean. Best night sleep i had in a long time

Updated rooms, easy access to food, front desk service always available and pleasant.

It was very affordable Very comfortable and clean!!

They denied me a hotel room because they put me on the 2nd flooe where no dogs were aloud had my service animal..refused to move me

I will stay at this hotel again if I'm in Brunswick

The room smelt so bad, dead cockroaches visible! Asked for another room and it as just as bad.

I was in the shower when there was a loud knock on the door. I grabbed a towel, wrapped it around me and answered to my surprise it was a police officer. They were at the hotel the entire night. When i arrived to check in a young man was getting arrested right in front of the office where i was checking in. The officer questioned me about a vehicle that I had no knowledge about. Instead of allowing me to return to my room beings i was in a towel he continued to question me about my vehicle which was a rental and a series of other questions i clearly had no knowledge of. The rest of my stay I was unable to sleep and felt uneasy to leave my room. I actually left early and was not able to get any of my money refunded. Will never go back there again!

My family checked in the day before and immediately check out do to the horrible smell and ac being loud and the dirtiness of the room. They told me to cancel my reservation and switch to another hotel. My mother is older and has asthma and so does my daughter. Plus we didn't know it didn't have an elevator. I tried canceling it the day before we were supposed to checkin but they couldn't get it to cancel. So when we got to GA the next day we went to the hotel and checked out the rooms for ourselves and there was no way my family could have stayed in the rooms. It was very smelly and the comforters had stains on them and it was dingy.Very disappointed in the whole experience. Explained to the front desk and they told me that there wasn't anything the could do. And charged us for two rooms stay.

Good value for the money!

Just stopped for the night. It was clean just a little noisy

Found 2 cockroaches in the room. The main door and bathroom door didn’t even shut all the way. The pillow cases, blankets, and sheets had an awful smell. There were stains on the bed. I’ve stayed in many hotels around the US and this was by far my worst experience ever. I left immediately.

The Air Conditioner did not work properly. We requested a room change they said they couldn't, so the first night was in misery. Here in Georgia the temps were in the 90's with high humidity and dew points... So at 6:30 the next morning I requested a room change they said they I would have to wait until the other rooms got cleaned. When I came back to the hotel after working all day, I went to the front desk to see if they changed my room. the desk clerk put me on the phone with the manager and the conversation got heated for he said he could not change my room and that they had a repairman check the AC and said it was working, guess what it wasn't. So my wife and I had to spend another night in a hot room. The manager the next day said he went to the room and said I was correct that the AC was not working and let me choose from two rooms. The next two nights we had AC.. The rooms are very old and dingy, and they have a strange smell.. Another guest also complained how hot his room was... I will never stay there again.

The man at the front desk was painfully slow. It was like talking to a statue. One of the restrooms in the lobby was out of service. The second restroom was the worst I've ever seen. Fecal material on the seat and the toilet was full of you know what. Disgusting. I will not be staying there again, ever...

Wouldn’t recommend. A/C had limited choices and would keep turning on with loud noises, then quiet and just when you fell back to sleep, did it again over and over. Front desk gentleman difficult to understand on arrival and no where (w/sign that said ‘helping a guest - back in 5 min) but never came back (& we had breakfast & loaded the car and still not back). Breakfast had a coffee machine w/regular & decaf indicated but another guest warned me that the breakfast lady said the regular side was broken so she put it in the decaf side. If the nice guest hadn’t told me, I would have had regular coffee which causes me heart tachycardia! People say on curb outside our door & celebrated a birthday til midnight😳. SureStay is a Best Western - should be worst western!

Besides wishing that there was an option to check-in earlier. I don't have any complaints. Room was clean, need was comfortably, water in shower was nice and hot and location was easy to get to. I'd use this place again if needed.

I won’t go back somehow a “room” number got mixed up and the front office gave people a key to my room who then attempted to enter my room multiple times at 2am.

Every thing was going good until we saw a roach in bathtub. After I was just disgusted. I recommend they get an exterminator quick.

The customer service was good, and the staff was pleasant. There are other resorts that I will choose, as the cleanliness was inadequate.

Advertised no pet fee but imposed a pet fee

Very nice

The staff was professional, friendly, and helpful. Will stay again.

Good service for the price

TV reception terrible Check in receptionist no help

Hot water wasn't the best.

Everything

Room was clean. Basic stuff but great price for travelers.

Very good front desk staff. The evening gentleman was fairly new to the area but it would be helpful if he knew more about the restaurants in the immediate area to assist people who are checking in at dinner time. Breakfast was very good. Nice stay at Sure Stay by Best Western.

Aside from this the mattress was completely worn out and there were holes in the drywall behind every doorknob. Terrible property. Do not stay here. I’m surprised Best Western tolerates this.

The staff were very welcoming. Good breakfast. Good budget-friendly option.

The toilet was leaking and there isn’t a seal around the door, so you hear everything that happens in the hallway, AC had a musty smell every time it come on.

Holes in the wall, roaches in the bathroom, dirty sheets, internet did not work and had no cell service. Spend the extra and stay somewhere else not worth the trouble. Staff was nice enough though no real issues outside of the room.

Mattress was so old, you can hear every single spring when you move. Bed was broken, housekeeping cleaning is below subpar. Couldn’t take shower due to the ring in the tub and looked like white mold surrounding the drain. For the price, this stay insulted my intelligence

Spacious room. Extra chair one for me and husband. Friendly service

I came into Brunswick late and spent 3 hours trying to find a hotel from Kingsland - Brunswick , everyone was sold out . As I am booking a room at this location it became midnight and the reservation rolled over to the next day online and I ended up booking for the wrong night . I tried to call and speak to someone the next day but was told , too bad no refunds . Then Michelle takes my info and says her manger Kevin would call me back and I could discuss it with him but he won’t do anything about it . I asked her why and her response was because I know how he is and he never gives refunds . I then asked to have the reservation moved to another night that I come to Brunswick 8 times a year . I again was denied . Here it is day 6 and I still haven’t heard from this guy Kevin . With zero regard for their customers and some of the worst customer service I have even experienced I would not recommend this place to anyone !! It already looked like a roach motel but we needed a room for a few hotels to get some sleep and had no other choice . If you have other options I highly suggest you find a different place and not give these people any of your money

We were moved to this hotel because our original Hotel were booked,so they sent us here and; they didn’t disappoint. Friendly staff, clean rooms and ; mostly great hospitality 😊

It was easy check in and right off the interstate. Our room was nice for a good nights rest to continue our travel. Hotel staff was friendly!

It was clean and it was very hard to find

Old but had new flooring

Friendly staff, older but clean

All was good except smell

Door wasn't locking properly, had to mess with it. I let the front office know. Good orice just spending the night.

Convient for walking .

It’s a good area for sleeping, but the some room, the air condition they didn’t work good

I was appalled at the appearance of room assigned, there were spiderwebs on wall near the door, the chair upon entering to the right of the room was soiled, the bathtub had a soiled ring, the shower curtain was soiled, and there are numerous other concerns.