Hampton Inn Chicago-Carol Stream

We stayed at the Hampton Inn Carol Stream this past weekend, our room was very clean and staff was friendly and helpful. The indoor pool was great, breakfast was hot and tasty each morning. The only complaint we had is that our air conditioning was leaking water all over the floor in our room. We did alert the staff to this, and they had maintenance come up to fix it. Unfortunately the a/c continued to leak all over the floor, so the entire area around the air conditioning and couch were fully soaked with cold water. Other than that, we did enjoy our stay here.

It was okay. Bare bones. No frills.

We also had the fire alarm go off and needed to evacuate building. My room was on 4th floor and the elevator was shut down. Room was clean, comfortable. I didn't have breakfast there.

Clean room

Clean room. Good breakfast. Updated property.

Every time that I stay there it is wonderful!

Room was perfect, the hotel not so much. Main lobby under construction. What a mess. Facility didn’t feel welcoming whatsoever. For now for the price I’d go somewhere else.

I loved how they renovated the room. With small fridge and a microwave and coffee maker, I did not want to leave my room!

Good

Clean rooms Someone went through our room, didn't clean.it. 1st time duffle bag was ope ed.2md time we left the ac was one, when we returned heat was turned up to 86. The food wasn't very good. Was told pool closes at 10, went out side at 1045 whole family in pool. Book a double queen room, was given 2 fulls.

Pleasant

Some construction going on in Lobby and eating area. Rooms are newly remodeled.

Clean room, friendly counter service. There was construction in the lobby area but they kept the surrounding area clean

The worst motel we’ve ever stayed in.

Misrepresented “handicap accessible” rooms. No room had a roll-in shower for guest in wheelchair chair. Poor communication on room cleaning.

Misrepresented “handicap accessible” rooms. No room had a roll-in shower for guest in wheelchair chair. Poor communication on room cleaning.

Only one thing I really can complain the internet actually this place has no on internet in the building so I cannot use tablet laptop nothing so it's a little bit of let down but otherwise I think it's very very nice and very clean and very friendly place and for sure I will come back again

Free parking is always great. We didn't have the breakfast but was glad it was complementary with the stay. Loved the room. Only down side was the paint peeling on the shower ceiling. Had a fridge and a microwave which was perfect because we brought food to cook while here for s baseball tournament. The lobby was under construction so not ideal. I feel like that should be a disclaimer when you are booking a room. Staff was great!

Great room!

I only stay here when I come to Chicago. It is wonderful all the way around.

I inadvertently made a double booking at the hotel. Travelocity contacted the property to get a refund but Hampton Inn held firm on charging for one night. Travelocity said it was the hotel that insisted on the payment and the hotel blamed Travelocity. The venue was not anywhere near full capacity so I wasn’t keeping anyone from taking the room. Plus, I did pay to stay for three nights—I wasn’t asking for a full cancellation. The hotel was not worth that amount of money.

Very very noisy. No sleep. People running up and down the halls until 1 am. Could hear the people across the hall opening and shutting doors all night. AC unit in room would not do constant ran(didn’t work) so had to listen to unit go on and off loudly all night. Place being renovated so didn’t feel clean. This was not disclosed at booking.

Exceptional

The breakfast was tasty The location was close to West Chicago where I needed to go. Breakfast needs more gluten free choices

The breakfast was tasty The location was close to West Chicago where I needed to go. Breakfast needs more gluten free choices

The staff was friendly. There is construction going on but not affecting anything. The room was great 👍

Room was great, the common area was under renovations that was I was not informed of during the booking progress.

Bathroom lighting not good. No hair dryer in bathroom. Staff was very polite and accommodating.

Bathroom lighting not good. No hair dryer in bathroom. Staff was very polite and accommodating.

The gym has a very bad soured odor like water has run under the padding. The lobby is under construction. (We generally like this hotel but the front desk person when we checked is was curt). Other staff very helpful and the room was very clean.

Disappointing

Breakfast offered a variety of options for every appetite. Bed was super comfortable, room set up was logical and spacious. Shower had great water pressure. A/C perfect. Staff are consistently helpful and welcoming. They have been currently remodeling when we were there in October 2025 and now still in May 2026, but it doesn’t affect our stay and it enhances the property. This is our go to place as we have family in the area and it’s reasonably priced. We will be back in June 2026 for a family event. The only concern since we were there in October is now we have to put in some personal information to get Wi-Fi. Motels and hotels are going to this more recently as we travel a lot but I don’t like any personal information out there about myself so we went without Wi-Fi. Nice place!

Yes.

The rooms looked like they had recently been remodeled (May 2026) and were very clean. The lobby was undergoing a renovation and it was a bit chaotic but there were no real issues. I also appreciate that there was a mini fridge and microwave in the room, however, there was no safe. Parking was plentiful. The only negative thing I can mention is that I was at the hotel 4 days and my room wasn’t made up, restocked, or cleaned the entire time.

The room was clean. Although they were remodeling the accommodation for breakfast rooms were provided and plenty of available parking

Clean and comfortable Front desk lady was not pleasant at all. Gave the guy ahead of me a hard time about getting more towels. Said there were no clean towels left to give him. Later that night the pool had run out of towels as well so I asked the lady for more. She hesitated but then found more in back room. The same man was there again asking for toilet paper. He said this is the third time he has asked and no one brought any up. The breakfast food was not being replenished. People were standing around waiting for the hot food items. Construction is loud and messy.

Clean and comfortable Front desk lady was not pleasant at all. Gave the guy ahead of me a hard time about getting more towels. Said there were no clean towels left to give him. Later that night the pool had run out of towels as well so I asked the lady for more. She hesitated but then found more in back room. The same man was there again asking for toilet paper. He said this is the third time he has asked and no one brought any up. The breakfast food was not being replenished. People were standing around waiting for the hot food items. Construction is loud and messy.

Indoor pool available but no hot tub for adults

Clean room, hotel honored room location request, 24/7 coffee Indoor pool available but no hot tub for adults

Ok

Under construction, nice big, clean room with modern updates.

Very good

This is a wonderful place to stay. The staff really are wonderful which makes the stay so wonderful. The breakfast is delicious, especially the little scones. The shower is fantastic.

It was okay apart from the construction going on. Construction mess.

It was okay apart from the construction going on. Construction mess.

Location was perfect The staff was impersonal.

We were checked into a room that had not been cleaned yet. Not the end of the world but not a great start either.

Not a great experience. Building was having remodeling done, outside door was propped open by a rock, bathroom appeared to have been worked on since it was cleaned, with drywall dust on the surfaces, a sticky drink ring was on my end table, and the paint was peeling in our shower. The bed itself was good.

Our bathroom door wouldn't close and ceiling in shower is peeling. Very disappointed in this stay.

Large rooms, lobby is under construction

Good

All so, the room we had was a room designed for a person who had some person problems . . . bur we had to make the best of it. I felt a different should have been offerd. O'well BW & JW

Since the building was being remodeled, it's hard to answer. Overall considering, the disarray, it was a very nice stay.

Overall clean and helpful staff

The rooms have been renovated since the last time we stayed here. The lobby is now under renovation but the reception and dining area were accessible. Parking is very convenient and the room was newly refreshed.

under construction, but still good

Everything was fine, but the temp control in room 627 is wonky. It blows out nice, warm air, and then it inexplicably starts blowing out cold air. If we turned it off and then back on, it would reset and start blowing warm again. It would always revert to blowing out cold air, though. We woke up a couple times freezing bc the heater decided to become an AC unit.

It was under construction but the room was very spacious and clean. I never heard back about getting a crib so we had to bring our own but other than that, worth the price

Everything was great

Parking is easy. Staff are helpful.

The property is undergoing a renovation. Room was completely re-done and clean. Staff was helpful. Breakfast was good and offered a wide variety of foods.

Nice

Place needs upgrading badly.

Room was clean, lobby is being remodeled

Heat was kinda weird.

The first room the bed was way too soft. The second room bed was ok but it smelled like cigarettes

I had just arrived from flying 30 hours. Having stayed at this property before, I knew that it would be exceptional in hospitality, cleanliness, quietness and overall ambiance. I was right. They were 5 stars all the way. They even provided me with menus and a willingness to help get food as they knew that I was exhausted. I’ll come back again for sure. Outstanding job, team.

Everything was very nice. Awesome breakfast. Pool was very cloudy and dirty, and downfall is no whirlpool

Everything inside the room was cleaned and hallway.

Loud I could hardly sleep. Very few choices of snacks to purchase and no wine or beer.

Wow! First time I can say I have no complaints whatsoever! Big refurbishment there, and our room was PRISTINE!

This hotel was the cleanest one I've stayed in, in a very long time. The hallways were bright, wide, and with unstained carpet. The rooms were also bright with very clean carpets. The beds were VERY comfortable, as were the pillows. The staff were so easy and nice to interact with. Staff I met in the hallway and breakfast area were very nice and friendly. The breakfast was fresh and most of it was very good. The food was not overcooked and dry. This will be my go to hotel when I need to visit this area.

Room was clean and the little touches were perfect. I loved how the tissues at the top of the tissue block looked like a flower and the toilet paper end was tied in a bow. The breakfast buffet had a good variety of food and was tasty.

This was one of the best hotels that I’ve stayed out. Staff were very friend and hospitable. Check-in was a breeze. The room condition was immaculate. There was no dust or dirt even in the corners. It was very clean. I heard nothing. Zero noise which was surprising because it’s just off of 64. Maybe I’m going deaf, who knows. Slept well, great breakfast and ample coffee. Will come back.

Very reasonable priced and comfortable for such a grand urban area.

Clean room!

Staff was cordial, and accommodating. The first room we was assigned on the surface appeared sufficient, but when pulling back the comforter on the side of the bed on the fitted sheet it looked like someone had blown their nose on it or had shot a snot rocket and essentially left it. Was accommodated with a new room, but instead of a king all they had was 2 full size. I’m easy to get along with so I’m there for a short stay I don’t mind it. Me and my woman can make it work in a full size. I myself did not see this but I was studying so she didn’t bother me with it, but the bed we were going to sleep in I noticed she was changing the bed linens. I didn’t inquire until later, but apparently there was a big brown stain on it. The other set was clean appearing. So, thankfully was a 2 bed room otherwise would have had to go back to the front desk. Overall I would go back, convenient to where I was needing to be, but I wouldn’t choose it first.

The construction of the building made for a very quiet night. Very clean and a great breakfast. I also enjoyed the gym.

Nice rooms

No help from staff

Nice

Every single experience was top notch

We visit "Chicagoland" a couple of times a year to see family. It's hard to balance a budget with safe comfort. Well my friends - THIS location hit every single line on the list! As silly as this sounds, the shower in our room was perfect! Safe flooring (no slip surface), easy to step into as a walk in shower (no balance concerns), plenty of hot water . While right off North Avenue, traffic noise was very minimal! Building was quiet, ice machine that was close by made NO noise (bad experiences). Very pleasant front desk attendant! The free breakfast was well organized and fresh. We WILL be back again! Thank you!

Great amenities and staff

Our room was clean and spacious. We love the nice size tv and beds were comfortable. The fridge and microwave was also great to have available in the room.

Nice room, good breakfast, nice area.

Room was clean. Everything seemed relatively new.

Room was very nice.

Yes to both

Everything was awesome.

Room was good, food not so great, hotel and room was clean. But Expedia app shows checkout at 12 but hotel said its 11 and at 11 they know the door asking to check out. So either Expedia is wrong or hotel was wrong.

The type of heating unit they had couldnt keep up with that winter storm and it got to 65 in my room when it was heating to 78. The breakfast was ok, the eggs were really bad though. Tasted like they had been frozen and reheated in the mircowave.

A couple lights were out. One I changed the front desk said they would change the other one after I left. Stayed Sunday had kids running up and down the hallway for probably an hour. Elevator was out, which was fine but there was no sign saying it was broken. So a bunch of people just stood around waiting.

The room was spacious and clean. Loved that there was coffee,tea and hot chocolate available in the lobby 24/7. Staff was very friendly

Nice breakfast with variety and drinks

Clean room, great staff, amenities and breakfast! I will be definitely be coming back to this hotel!

The room was OK , the HAVC very loud. When it come on at night always wake me up. The staff was lack of communication and smile. No amenities that enjoyable.

Would stay again

Could use an upgrade on mattresses and pillows and more variety in breakfast.

Good

Breakfast was great

The room was clean and in good order. Front desk staff was helpful and polite. The breakfast was disappointing. The hot food (eggs, sausage, etc) selections were cold. All in all, it was a decent stay.

Staff was super kind and helpful

Comfortable room, good breakfast, pleasant staff. Convenient location.

Clean. Bright. Quiet. Only complaint is the pillows not great.

All good

The room was clean and comfortable. Everyone at the Hapton Inn was helpful and personable. The free breakfast was great and there were lots of options. It was very quiet and not too crowded.

Clean comfortable and friendly staff with good breakfast

Gym and pool were basic but fulfilled my needs.

The hotel is amazing. The staff were professional and friendly. The room was clean and I couldn't hear noise from the hallway or other rooms. The bed was comfortable and the guest gift bag at check-in was a welcome surprise. Breakfasts were substantial with good variety. I'd stay here again.

Had a few issues when checking in with the room but were able to be moved to another room. Pool was closed so grandchildren were very disappointed as it was the main reason we booked at this Hampton Inn.

There was not enough food for breakfast to feed the number of guests. Waited for food to come out and then left. Checked back later and still none. Happened both days. Only one elevator worked and waited for 20-30 minutes for it to arrive when we had luggage. Used stairs the rest of the time.

The room was fine.

Friendly staff clean and comfortable room

Clean and nice hotel. Good breakfast options.

Only here one night, haven’t experienced breakfast yet, however check-in, the room and location are excellent.

Clean rooms, nice staff!

The room was quiet and clean. Thank you!

Room was clean and the staff is friendly.

Breakfast was fresh, room was clean

Breakfast

Overall was ok. Pool had dead bugs in it.

Everything was fine

Very clean rooms, friendly staff, good complimentary breakfast and ample parking, will stay there again.

Room was clean but hardly any toilet paper

Very good

Excellent

Room was clean, staff kind, pool area clean

There was NO liquid soap in the shower the morning that I needed a shower before checking out.

Clean and warm and a nice stay!

It was clean but no sound proofing of their rooms, people kept checking in all night and loud noise of banging doors and kids screaming all night.

The phone in the room was not working. No sound proofing. There was so much noise as if someone was banging on our doors and about to break in on Saturday night till midnight. Had to call the front desk. Could not sleep even though we were tired. There should be some strict policy for noise especially at night time.

Great staff, very nice breakfast, and we really enjoyed the pool!

clean cozy room

O

We had an issue with the heating in our room. The staff very quickly tried to remedy the problem, and when it couldn’t be fixed they quickly moved us to a new room. All of the staff were friendly and helpful. The breakfast was very good. Nice variety, and very clean.

It’s was nice until they held an additional $62 on top of the $50 holding fee. I wasn’t given an explanation and the lady that checked me in was quite rude when I asked her about it. Upon checkout, I had someone different who reassured me that I would be getting that additional money back and she wasnt sure why it took that addition amount. Overall it was a nice stay.

Really nice place to you let me stay late great breakfast fairly clean popular nice area of town but my mattress was a bit too saggy for my comfort

Rooms are fully renovated. Included breakfast was better than a lot of other hotels.

We usually have a great experience at Hampton Inns, having for many years made them our lodgings of choice. This particular facility is an exception. Cleanliness is marginal and the front desk staff are not particularly welcoming or helpful. The young man in the dining/breakfast area was great, very welcoming, but he was an exception. In future when we need accommodations in the Wheaton area, we’ll choose differently.

Near the receptionist i found it cold mpst ofvthe time i spoke with the thereeotonistn and companied with duty manager and both promised mr thy will makevsure to fix such mistake but unfortunately the did keep their promises with me ibwill not come back again to this hotel and my advice to sll of you be a way from hamptin inn

Staff is really nice! Not enough breakfast if too many guests show up at once which happened.

I had an excellent stay at Hotel Hampton Inn Chicago–Carol Stream. The location felt safe and quiet, with easy access to restaurants, shopping, and transportation. My room was spotless, comfortable, and well-equipped. The staff were friendly, professional, and always ready to help. I also enjoyed the complimentary breakfast — fresh and satisfying. Parking was easy, and the atmosphere was peaceful. Overall, a wonderful experience that exceeded my expectations. I’ll definitely stay here again and highly recommend it!

We only stayed one night but, the lady at the desk was very nice when we checked in. The hotel is under construction but, you’d never know. It was clean, quiet and well organized. I didn’t have the breakfast but my fiancé said it was good and they had a good spread. The bed was comfortable and the TV in the room was great. The only issue I had is that room service was banging on the door at 8:45 to clean the room. Check out is at 11.

The ac wasnt working in the room but luckily it's Oct so it wasnt too bad. The hotel is undergoing refurbishment and it did cause some issues. I wish we had been forewarned about the work, but the staff were very nice and apologetic. Im sure the stay would have been better when all the work is finished. I was mainly bothered by the work continuing over the weekend, behinning at 7:30am on both Sat, Sun, and again on Monday which was a holiday. The workers were literally outside our bedroom window working away and waking us at 730am.

Parking was ok room was not clean .they had bed bugs in the rooms

Breakfast was fine. Parking is good. Very convenient for my needs. Room clean. Staff helpful & friendly.

The room had recently been renovated and everything was super new and clean. Much of the lobby floor was under major construction. The hotel will be very good when it is done. I didn't try the breakfast. The staff was super friendly and helpful.

We had a room facing to the road that was really noisy. That hotelroom was clean and freshly renovated.

We were visiting family and it was the perfect location. Quiet, safe n professional staff explained our 3-day stay. Plus, an abundance of parking. We will be back! Thanks!

My mother just had an extensive eye surgery and we had to stay overnight in Carol Stream. We paid $172 (with deposit) and when we were entering the hotel there was a ladder laying on the side of the sidewalk with workers on skylifts dropping building rubble everywhere and saying very innap

Under construction but still very nice and clean. Staff was very friendly upon check in and out.

The property is under construction. The room didn’t have a glass anywhere to be seen to drink some water. I had to go to the reception and they facilitated me a couple of plastic glasses. :-(

They are under renovation but it was clean and very nice. At check in we received two bottles of water and a snack size bag of chocolate chip cookies. Breakfast was decent. Renovated rooms are awesome.

The property is undergoing renovations, but that did not bother us at all. Breakfast was typical. Clean, very nice, newly renovated room. Easy parking. Good value.

Breakfast was typical. Clean, newly renovated room. Easy parking. Good value.

The hotel was under construction and we didn't know until we got there. As a result, we had some problems with the elevator but no other construction-related trouble. Breakfast was good, parking was fine. Staff was ok.

Our room on a newly renovated floor was clean and comfortable. The front desk staff was helpful and friendly. Victoria and Diana were especially helpful and patient. Staff members who seem to like people and enjoy their jobs always make a hotel stay more pleasant.

The property was under some construction, but I was not inconvenienced, and the staff was extra nice. Staying in a newly remodeled room was excellent - everything bright snd new!

Loved the showers, no stupid tub with yucky shower curtains Recently renovated but no vent fan in bathroom Pictures on website of box springs but they’re a mattress on a wood base, making for a poor night’s sleep Breakfast buffet was very nice and a nice variety of items, again staff very attentive but seating is not sufficient for guests Overall an acceptable stay other than tired and sore from mattress on wood and not box springs

Great choice, good location, nice room, WiFi and breakfast

Room was clean and parking was easy

Very accommodating clean

They are in the middle of remodelling.

This hotel is very nice but presently under going remodeling. It will be very nice when the remodeling is all done! Our room and the hallway were already done and they were very nice!

Property is getting renovated but still was a great stay

Clean and friendly staff, under some renovations but still a nice stay

Parking good. Site good for our visit. Food was awful. Coffee OK.

Comfortable and clean accommodations.

Great hotel. They are in the middle of a remodel. All rooms are new and they are working on the lobby area! Breakfast was fantastic. Staff were all polite and friendly, telling us good morning, hows your stay, you need anything...etc

It was fine. Under a bit of construction but not bad, really

Great renovation, rooms have been refreshed!

Very comfortable bed, quiet room, great breakfast. Smooth registration and checkout.

Clean room. Seemed to be recently renovated.

All was good, room was huge!

Property staff allowed us to use the pool earlier hours and everything was perfect. Breakfast and coffee were excellent. Staff accommodated us with our needs and they checked up with us in a text to be sure we were happy and content.

Have stayed here before. Would stay again

Good

newly renovated and exceptional room. Staff was friendly and breakfast was excellent.

Very good

Great staff! Very helpful and friendly. Room very clean. Broken tile in the elevator needs fixing, and new plants in the front boxes. Otherwise very nice place.

Very clean hotel! Friendly and helpful staff when needed almost not at all except a question when I got lost as to where I was going because my phone GOS decided at the worst possible moment to stop talking to me. Sigh. First world problems indeed. Anyway great value and a quiet night's sleep. 5 stars and a decent breakfast. Not fancy but enough fuel to get back home again. Bravo!

I always often stay here when visiting the area to see family. Thank you

Everything was amazing from the receptionist, hotel itself, the room and lastly the breakfast in the morning.

Beds are super comfy and nice size tv’s. Loved my stay here.

I loved how bright the hotel is. The room was super clean and decorated very cute.

Hotel bathrooms are new, carpet is new, beds are comfortable.

Amazing the piol was fun. It was overall a food cisit.

I’ve stayed at this hotel several times over the years as it is my “go to” hotel when visiting the Chicagoland area. Thank you

I liked everything

Great breakfast! Recently renovated and still has the new carpet smell. Wonderful big glassed in shower. Wish the soap to wash your hands was closer to the sink.

The updated rooms are beautiful but the beds are not a comfortable as the old ones

Looks like it was recently renovated. Bathroom has a big glass shower. Wish the soap dispenser was closer to the sink. Bed was a little hard.

Pool was warm. Clean room and staff was very accommodating with early check in.

This was my 2nd time Staying and it was excellent as usual.

This property looks like it is either ready to be torn down or in desperate need of many updates. We have stayed at many Hamptons and this one stands out as being out of date and ready to be sold to a lower end motel chain.

Literally the worst hotel room I’ve ever been in. I got sent to a room that had no hot water, was a smoking room that someone tried to cover up with Ozium, the tv didn’t work, the in room phone didn’t work, and the air conditioner rattled the entire night. The front desk was not helpful. I ended up checking out immediately the next morning. It was awful. Never staying there again.

The room was very clean. The customer service was great and the bed was very comfortable

bed very comfortable. great pillows. the tile floors in public areas have broken spots and the elevators were dirty. the pool and exercise room were good.

There was a bottleneck at check-in with customers not having their rooms ready because they said they were shortstaffed. Luckily, my room was ready, but I still had to wait quite a while to check in because of the people in front of me that had problems.

Nicely renovated rooms! A pleasure to stay!

Also side corridors at lower level.

N/A

It was nice

Clean, quiet and lots of restaurants and gas station

Bed was comfortable, pillows.. one good other one lumpy. Good selections to choose from for breakfast.

All good

It is in a quiet area, with some shopping and eating options a few minutes away by car. The hotel is good, clean and fairly modern. The breakfast bar is a bit small, not a lot of options. There is hot food daily, eggs or pre-made omelets, potatoes, and sausage or bacon. Overall a decent hotel.

3 options of fruit for breakfast..a few more would be great. AC made the room feel stuffy & dusty. Bathroom sink needs cleaning around the drainage area..it has a brown ring which is indicative of microbial growth due to inadequate cleaning over a long period. Thank you

Stayed there with a toddler and everything went really well! The pull out couch worked great, the room was very clean (and I’m picky), the room was spacious (which was nice with a toddler), it was very quiet, and it was easy to maintain a good temperature in the room. Check in and check out was extremely easy and every staff member we ran into was super friendly. 5 stars for the morning breakfast as well, probably the best complimentary hotel breakfast I’ve ever had.

Our room was very spacious and clean. Breakfast buffet was sumptuous.

Bed was comfortable. Room was clean. All staff I came across were friendly, cheerful and polite. Low couch chairs in breakfast area need replacing due to worn out springs. Too low and no longer fit with eating at tables.

Clean, safe and comfortable. Girl at front desk was very friendly and helpful! Easy check in.

Some of the he seating areas, were not suitable, too low for comfort at the tables.

Staff was accommodating. 1st room TV and phone didn't work was moved to another room that did. Clean, and breakfast was great

Very nice hotel. Clean room, comfortable bed, nice staff, good breakfast, very safe. We would definitely stay here again!

The property overall is very nice. The room cleanliness is not what I would hope for, but it was still decent enough for us to stay comfortably.

Room was cancelled but I was not contacted. Wilma was extremely rude. She was dismissive and wouldn’t look at me to explain why i was not contacted prior to room being cancelled. She did say it was because she tried to charge my card at 9:00 am. I had no alert of denial and called the bank who stated they had no activity. We arrived at 10:30 that night to find this out and have no place to stay.

Quiet. Great breakfast. Hallways filled with what looked like plaster…maybe from remodel so can forgive that. So close to family I visit. Water pressure great. Nice towels.

The property and staff were great however my reservation, which I was very particular about and had my booking confirmation (2 double beds), was switched without warning and I was given 1 king size bed. This was unacceptable for my situation. I went back to guest services and showed them my booking reservation and was told it was Expedia’s fault and that was all they had available. I would return to this hotel again but would be hesitant to use a booking service and wish the situation could have been resolved with me getting to sleep in a bed, which I paid for.

Property was clean, staff was friendly, good selection for breakfast. Would stay here again!

Refrigerator wasn’t working well. Ice machines not working on the floor.

Hampton Inn for the win

This hotel is new. It was extremely clean.

The lady at the front desk during our check in was in a bad mood. Her name is Marcia if I’m not mistaken. Was kind of rude, not a smile on her face. Not at all welcoming.

Great stay !!!

The hotel room was SO clean. I was very comfortable, the front desk staff was top notch. I highly recommend the Hampton Inb in Carol Stream.

Good hotel for a family sports trip.

I couldn’t believe how dirty the grounds were and when we got inside near the pool area there was a toxic moldy chemical smell that literally made me ill. I had to leave the hotel. I talked to the front desk about it but they pretended to not smell it. I talked yo other customers at the elevator area and they smelled it too. Honestly wish we could’ve gotten our money back for at least one night. Soo disappointed

Very nice staff. Will stay again.

This hotel is close to the dance school I train at and after a full day of training I can come back and enjoy the pool it’s so relaxing! And the staff is great

The rooms air conditioning was not good. We did not have good sleep at all

I would go back.

In room entertainment was terrible. No guide. Limited selection. Pool is cold! Breakfast was marginal. Room was huge and bedding good.

Close to wheaton college

Staff professional and assisted me with my request to bring shower curtain in my bathroom. Quick and helpful.

Came in for 4th of july weekend check on 2nd leave 6th. We got a clean room 1 day on the 5th.... other than that nothing stocked in room.

Lobby & elevators need an update. Room was probably renovated & was fine. Air conditioner a little tricky to keep at a regulated temperature.

There were several bugs in our room throughout our stay. Pillows were bad, very small. They did not keep the breakfast food stocked, waited over 15 minutes for more scrambled eggs, then the potatoes were gone also and waited a long time for them. Our room was very old and outdated. We were on the first floor and the curtains would not close all the way. Looking at other reviews maybe they are remodeling this location? I hope so it was not a typical Hampton Inn that’s for sure!!!

Loved it

All staff that we encountered were friendly and helpful. In particular, we dealt with Diana and Wilma at the front desk and Marilu in the breakfast area. We appreciated the fruit basket and coffee/tea available all day. The breakfast was great with a wide variety including cereal, oatmeal, breads/pastries, 2 flavors of waffles, omelets, sausage, potatoes, and 3 juices.

Good and easy check in

They did a great job

Tub/shower unsafe for older guests

This is my go to hotel when I’m in this area I know they are renovating rooms but the rooms air conditioning was broken at the bottom and the room smelled of mold and handles were broken on the dresser. Also at checkout the desk lady had looked up my room number to check me out and the room number was under a different name than mine. Which worried me that if someone else was staying in a room under my name would I end up paying for potential damages. This hotel isn’t what it used to be and I hope they get it back together I would hate to have to find a different hotel.

First time in many years of hotel stays there were no updates to charge devices. Normal is to have a slot on each lamp or outlet next to regular plugs. Also, there was no microwave.

Nice older hotel with friendly helpful staff in a nice quiet area- the room had everything we needed-reasonable price

We loved the experience. The staff was very friendly and helpful. We had no problems at all, and it was very peaceful and quiet. Our experience was fantastic. We would come back again.

Room was clean and comfortable. Staff was wonderful. The breakfast was rather grim.

Remodeled rooms are very nice, great value and convenient.

We arrived after a fest and my elder mom lay down, I went to use the bathroom and there was NO door, it was very awkward, they did remove the pet fee but even in the monrning how awkward with no door, Very suprised at the Hampton for this and water would not go down drain either, Maybe this room was under construction and was not supposed to be in use. I would hope they would comp a nite for this or give a future free night as I usually love the Hampton

The room and hallway on our floor were newly renovated, very nice, spacious and comfortable. The pool area was great. The entire hotel was very quiet and the staff was helpful. My only complaint was that breakfast was only served until 8:30 and when I’m on vacation, I don’t want to venture out of my room that early on a weekend.

construction going on the floor above. Breakfast was very good.

Excellent!