DoubleTree by Hilton Carson

Exceptional

Kristine and Thalia at the front desk were excellent. Had some phone conversations with other staff prior to our arrival that I was not impressed with. When I rate a hotel the items that affect the score the most are Bed, cooling system, and odor or lack there of. The bed for me was a deal breaker for us as it was uncomfortable. Did not sleep good at all after a 6 hour trip.

Amazing Staff, Clean and cozy, convenient for shopping....eating. I will be making this my home away from home when I come to California

Great staff

Awesome

The room was nice and the staff was very attentive.

Great place to stay

Exceptional

Everything was very good

The nightly charge for parking my car in the premises.

Admittedly don’t remember details so must have been good

I found my stay very comfortable, clean, the place was right off the highway. I didn't feel fearful, as other places seem a little scary. I would recommend it to others

Exceptional

Great place I thought breakfast was included but you need to pay for it

Everything was great, location was convenient to everything

Smoking area with too close to the entrance. There was animal Hair left on the carpet in our room. the shower seem to be a little outdated. my son received two bites on his leg overnight not sure what that was.

housekeeping did a good job it was expensive and I've never been to a Hilton that charged you for breakfast also add was a bit misleading they do not have laundry facility just dry cleaning service

it was expensive and I've never been to a Hilton that charged you for breakfast also add was a bit misleading they do not have laundry facility just dry cleaning service

Unique that it had a restaurant and a Sports bar. Both of which served good food. Bartender was extremely nice. Front desk helpful. Never waited longer than 3 min. For an Uber.

Disappointing not much to see and it was dated. The shuttle was only available until 4 so forget about dinner

Great convenience to our destination we were going to.

Coffee was watery

The room was decently comfortable and in a good location for a road trip.

The location is nice and the hotel itself is nice. I cannot believe you charge for parking each night. In fact, I am shocked you charge for parking at all. This facility has a bar/club, and parking is horrible at night because all the people at the bar have the close up well lighted parking spaces. That is not right in my opinion to have your overnight guest park so far away. I have informed everyone I know about this money grabbing new practice at this hotel. Needless to say, my corporation will not be using your facility in the future.

The location is nice and the hotel itself is nice. I cannot believe you charge for parking each night. In fact, I am shocked you charge for parking at all. This facility has a bar/club, and parking is horrible at night because all the people at the bar have the close up well lighted parking spaces. That is not right in my opinion to have your overnight guest park so far away. I have informed everyone I know about this money grabbing new practice at this hotel. Needless to say, my corporation will not be using your facility in the future.

Nice stay.

Breakfast Midnight desk clerk. Mr. Ezra was almost an inconvenience when asked about certain things or assistance at the hotel. Not very professional.

Breakfast Midnight desk clerk. Mr. Ezra was almost an inconvenience when asked about certain things or assistance at the hotel. Not very professional.

Superb

Yes

The breakfast cost $25. That was the only downside to this hotel.

Helpful

Toilet safety rail fell off of the wall

First time here. All in all a great experience!

Room was clean, staff way helpful.

Good

clean

Walls seem thin. I could hear other people’s alarms in other rooms. Parking is $20 a night

Breakfast was very good

I don't have any issue but I love this hotel.

Good bar staff. Clean rooms.

no airport shuttle.

Everything

I didn’t physically stay at the hotel. Last minute for other arrangements that was better suited for me. Thank you for your attention to customer service.

The beds were really hard and there was a lot of noise from the freeway. Also, it would be really nice if there was a back door to the hotel for the back of the parking lot.

Exceptional

Shower drain flow was slow during use.

They offered fresh baked cookies at check in. When i said no thank you, I'm Gluten-free. She had some if those , too.

Exceptional

Excellent Customer Service

The room is always nice. The beds are always comfortable and fresh cookies never hurts. It’s always a nice day there.

Easy to get to off the highway

no

Great place

No issues , and the beds were SO comfortable

The restaurant food did not appear fresh. The hotel was shabby and in need of updating.

Clean room. Shower needs repairs

Exceptional

Good, did not like 20.00 self parking fee

Everything Everything

Clean, comfortable, good size room. Good location to San Pedro Cruise Terminal

The mirror in the bathroom was old and broken. There was no microwave in the room and the heater was very loud. Also, there was a family near us who was very very loud leaving and coming back to their room.

Shower water pressure too low

Quei nice and clean

.

Clean room, spacious room, free water bottles and cookies

Location was good and pet friendly It was quite noisy on our floor. Door was being slammed

Location was good and pet friendly It was quite noisy on our floor. Door was being slammed

Staff was nice… I think the facility like the rooms need to be cleaned a lot better … and I think the showers need to be updated

Nice

Room was fine. No complementary bottled water though. The elevators looked dirty and beat up. When we first walked in, a lot shady looking people around. They had given our room away due to overbooking but the front desk lady found a way to get us 2 beds. Location was good though. Close to Starbucks & other stores.

Excellent customer service

No issues

Comfy and quaint

Room was clean and the staff was great. The hotel, however, appears to have skipped several decades of updates and is showing it.

Room was great! Service was great everyone was so kind!

Good but they missed a cookies

Room was clean and the basic amenities were as expected.

First issue: Lack of housekeeping During my four-night stay, housekeeping was skipped on two separate days. The room was not cleaned, towels were not replaced, and no explanation or compensation was provided. This is far below the standard expected from a Hilton-branded hotel. Second and most serious issue: Misleading information regarding refund Due to a severe snowstorm, the airline officially advised us to end our trip one day early. Before checking out early, I confirmed twice with the front desk whether the last night would be refunded due to weather-related circumstances. Both times, the front desk staff clearly confirmed that the last night would be refunded, explaining only that since the booking was made through Expedia, the hotel could not issue the refund directly and that Expedia would need to process it. However, when Expedia contacted the hotel multiple times to request the refund, the hotel rejected the request each time. In the end, the hotel did not refund anything. Instead, Expedia partially refunded the last night at their own expense. This means: • The front desk’s confirmation was not honored • The hotel provided inconsistent information between the guest and the booking platform • Responsibility was shifted to Expedia rather than being handled by the hotel itself This is not just a service issue — it is a matter of trust and accountability.

I was eaten up by bed bugs in room 221

Great room, staff were super friendly and helpful and a great location. Walking distant to multiple food options and shopping.

Update the hotel

Everyone was very helpful. We had an issue with the heat in our room and they gave us extra blankets and came up and fixed the problem.

Everyone was kind and helpful. The elevator was a little dirty looking but our room was clean and quiet. It was walking distance to Ralph’s and a really great taco place too. The breakfast buffet was decent. It was just a one night stay before our cruise but it was just what we needed. For a family of 4.

Clean room and excellent front desk service!

Awesome thank you

Would definitely stay again on another trip to California!

Clean, staff was great, room was really nice!

Check in Thursday evening; check out Sunday morning. The room was never cleaned. Only fresh towels supplied, upon request.

It was surprising that parking was not free and there was no free water in the room.

Excellent hotel. Clean, friendly

Room was nice, good location. The only downside for me was they didn't offer free coffee in the lobby, and breakfast was very expensive. Otherwise nice hotel.

Yes

Great service. Rooms were very clean, bed comfortable.

Staff and room was good

Room was clean when checked in. Staff was excellent and texted me if I needed something. Keep up the good work.

All the staff were friendly and very helpful.

Staff was very accommodating. Room was clean and organized. Was surprised that you had to pay for self-parking though, $15/night.

Front desk persons were accommodating and friendly. Security card in elevator not working. Pool was not heated. Ideally located near biggest mall, restaurants, and freeway.

Most staff were friendly and greeted us as we entered. The night staff were the best and nost attentive. The room was fairly clean but could have been cleaner. The bathroom and room had trash remnants leftover and hair in the sink and tub.

Staff was amazing!! Nice and quiet. Enjoyed the stay and will be back

The night before the receptionist asked if I had any preference on my room selection. Great customer service

We had a problem paying $15 a day to park our rental car which we weren’t told about until we got there. This was the first time we were charged this and that was expensive!!!! Also, they need to deep clean the rooms (dust, polish the furniture, clean the tub, toilets, sinks, counters, etc) and steam clean the carpets and bathroom floors! Rick & Glynis Richardson

Looks good on yhe outside to the lobby but hallways and room is smelly old and dirty. staff are ok not as accommodating. water pressure from the shower and bathroom sink is terribly slow.

Good

clean room, pleasant staff, good amenities

The Double Tree restaurant workers are getting worse. If your at a table your

Ideally located: close to freeways and good restaurants and big malls. However, I could hear the freeways from the room. Not enough parking in the front. The parking in the back is dark, and I don't feel safe.

Good

Good hotel

It was great

Hotel service was great. Staff was friendly and helpful. Rooms were nice and clean and overall hotel was in good condition. Area was surrounded by lots of good eats and able to get in and out of the hotel no problem.

All Good

Fantastic for the price

Another downside: breakfast wasn’t included. For the price of the stay, I really expected at least a simple breakfast option. Overall, the staff were polite and responsive when I reached out, but the lack of housekeeping and no included breakfast made the stay less comfortable than it should’ve been. I wouldn’t choose this hotel again unless improvements are made.

Staff was nice, room was clean. Shower kind of had of problems but it was fine

Clean room and great amenities

Restroom had soap around the water faucet and comforter had stains. This hotel is not a 4 or 3 star hotel, please be realistic about it.

Great experience, cleanliness and service

Room was clean

Very friendly and welcoming

Eggs were not warm. Elevators were dirty.

Nice room , Employees were nice and of course the cookies !!!!

The property was clean and safe and reasonable price.

Nice and clean

Awesome Place

There was a water leak around window frame due to rain.Ac/Heater was not working

Comfortable

Everything about this hotel was 10/10

spacious room

Good

Friendly staff, clean room, good breakfast buffet. Good stay

Yes everything was great!

No issues, clean room and bathroom. My stay went flawless. Check-out was just as smooth. The bar was laid back and I watched an NBA game with an adult beverage. They had more than enough TVs to watch from any table. Good vibe. Waiter greeted me upon entering, gave a menu, I ordered, watched the game, paid, and tipped. Great service.

It's in a great location.

Very clean

The breakfast buffet was very expensive. The bar had a varied menu and the food was ok. Excellent lemon drop. Very little to do in the area and no shuttle to cruise port which I booked the hotel thinking they did a shuttle to the cruise port. They do not and have not for several years they told me.

Easy & convenient check-in. Great Customer Service. Warmed yummy cookies were very welcoming. Room was clean, spacious, and very relaxing. Great way to start our stay 👍 Happy🙂

The hotel was clean and comfortable.

The room was not clean no clean towels i had to request daily for towels and for service

Room very clean and staff very accommodating allowing early checkin.

Yes

GOOD JOB

Very nice area

The breakfast staff was great.

The property is smelly and bathroom lacks towels and toiletries. Piloows are very sloppy.

Very good

We stayed for three days and requested to have the room cleaned in between, but they didn’t.

Great stay.

Very enjoyable stay, staff was exceptional.

Really good Breakfast. Pleanty dinning options around the property. Comfortable bed really good shower pressure. Everything Absolutely Clean

Always come back to stay at double tree Hilton!

Older and run down, not a great area around it.

Quick check in, pleasant front desk staff, clean room. Highway noise is on the louder side, but didn't disrupt my sleep.

Clean room. Good location

The only thing that bothered me, the elevators were extremely dirty. I thought they would be clean, but other than that, it was a great stay clean room, polite staff the area is nice.

while i enjoyed my stay. the staff was very courteous and helpful. I did get my cookie and check in. the down side for me was the bathroom floor and tub. there was hair on the floor and tub. The carpet was wet near the air conditioner. They did come and check out AC unit and dried the carpet. Since I travel with gloves and cleaning supplies I cleaned the bathroom. Don't know if I would stay there again for the price the rooms could be a little more updated.

We stayed two nights in this hotel. My husband works in the area and I came up from San Diego to spend some time with him. The staff were very friendly and accommodating. The pool and hot tub were lovely and well maintained. Everything was very clean. We really enjoyed our stay here and will be back.

Staff was really friendly and helped us out. We are happy with our stay!

The room was spacious for the 2 of us traveling. AC worked amazing! The bed was good. Just finished a 600 mile trip so any bed would have worked. Linens were very clean and even smelled clean. Only issue we had with the room was the bathtub drained very very slow. But the shower worked perfectly fine. Wwernkt asked we were Hilton Honors member and was still charged the parking fee.

Clean

Microwave. But staff was pleasant and common areas appeared well cared for

It was nice

It was nice walking into the hotel but the "gold" elevators weren't shiny & bright. Visible scratches/smudges. The button trying to go down on my floor wasn't visible so nobody can tell if the button is working or activated. The pool area wasn't cleaned. Used it later in the evening with no other guests occupying it and there was pitchers of beer and cups around the Jacuzzi and towels all over lounging chairs and floor. It was like this both nights I stayed. The gym has nice equipment but there were no wipes in the tub for it. Overall, next time I'd stay elsewhere even if it isn't as convenient as this one, which is right off the freeway. It's location is in a convenient spot with outside amenities like shopping center that has Starbucks right across the street and McDonald's not too far. I can't vouch for the restaurant on site but it was pretty busy throughout the day compared to other places I've stayed. Overly priced for a Continental buffet breakfast IMO. Cookies were good, no nutfree option.

Nice staff

Nice

Love the location, felt safe. Inside the hotel was clean however the parking lot, lobby bathroom and elevators could have used a little more attention.

I called hours after 3pm to let staff know that I will be checking in late because I was attending a viewing. If I can remember correctly, I believe the name of the staff member is Christine. She ensured me that it was ok to check late and that she would make a note of it. When I arrived, the gentleman at the counter acknowledged and assisted me as soon as he was able to. He offered the Welcome Cookies and was able to give me a room on the second floor as I requested something close to the first floor. To my surprise, I was given a room that was directly steps away from the elevators. Definitely, convenient for my elderly parents. I also went down to request for additional towels in the morning and a different gentleman at the counter kindly went to get me towels. Overall, the staff that I've encountered during this stay were amazing and kind!!! Aside for the fact that its the closest hotel to family, the staff is the reason why I have made another reservation. So, thank you so much for kind hospitality. My parents and I appreciate you.

They were very welcoming and they also have open bar until 10. They also have the best cookies they offer once you check in.

Great customer service

Wonderful family vacation

The quick service at check in

Tv had to be fixed. Light in shower did not work. Handicap room has a tall tub, air conditioner was very loud. Not satisfactory.

Dairen Front Desk Christina Front Desk Mafa Housekeeping All three expressed empathy, respect, friendlyness. They nade ny stay anaxing

The Showers need a upgrade. Also the rooms look outdated

I've stayed at the hotel a few times, recommend it!

Staff was friendly .

Excellent Customer Service

Didn’t like the parking. Didn’t know what spot was associated with the hotel

Great property !

nice & convenient

Generally good hotel and staff

nice hotel

The common areas need to be better maintained. The elevators looked worn down.

Location

Very nice facility in a good location.

The hotel was convenient and our event location in Long Beach. Staff was great, beds are comfy. The pool was heated and the jacuzzi was nice. The hotel was very busy, need a few more luggage carts. Overall great hotel and location.

We stayed for a week. We had Devean at the desk help us and he made sure we had enough towels and that our tv was working as it was not at the beginning. He did great! Very professional.

Had to switch room because toilet kept clogging and shower drain was not working at rm533. I love that the beds have a bed bug covering does not make plastic noise. Dog friendly all around. Maybe offer some dog pee pads at the lobby.

Not sure why we did not receive housekeeping

The cookies.

Clean room

A great experience for me and my family.Nice hotel friendly staff.

Had a blast at your property. Francisco in the bar was especially helpful and friendly during our stay

Needs a huge renovation.

The restaurant and room service was very expensive. Not all the the items in the market would scan for purchase. Beds were super comfortable and staff was nice

The staff were so amazing, my flight was delayed, cancelled and I was transferred to a much later flight and they were so kind to help us out with a late check-in, water and we felt safe here. Everyone was so kind, and it was a busy festival weekend.

The evening after I checked in I went to tale a shower and noticed the shower had some hairs in it. I figured no biggie can just rinse then down the drain with water before I get in, so I did. Then as I was washing out my shampoo I noticed the shower wasn't training properly and stuff from the drain was actually coming up and I was then bathing in it. I frantically got out and contacted the front desk. They told me they could make an appointment with house keeping but it would take a few hours. I explained to them I was mid shower and hadn't even been able to finish and needed a working shower immediately because I had somewhere I needed to be. She said ahe would send someone right then - which never happened. I had to contact 3 different staff members to finally get someone to fix the issue so I could resume my shower and getting ready. The staff was less then helpful and no one seemed concerned regarding the situation and it was over all very frustrating. They offered me breakfast the next day, but I was literally bathing in what I can only imagine was pubic hair. It was honestly quite traumatizing and I will never be staying here. Also the bathroom didn't get cleaned before we got there and there was red marks on the ac unit that literally looked like blood. If all of long beach wasn't booked I would have checked out early. I truly think they need a health inspection because it was diabolical.

Stopp

They charged me $90 for parking the day after my stay.

Traveled with family and a dog. Very nice room 2 beds and still spacious enough to fit a kennel stayed 2 nights would definitely stay again

Amazing place 10/10

Very nice stay

I was charged for deposit 3 time and havent received it back.

3 stars for "cheapness".

Nice , Friendly and Clean

Wonderful stay with family returning soon 👍

Excellent location. Friendly staff. Easy parking. We enjoyed our stay.

Great stay ! Clean pool, good food !! Late check out

I gave this hotel 4 out of 5 stars. Overall, our stay was pleasant, but there were a few issues that kept it from being perfect. Housekeeping forgot to leave extra toilet paper, and we were left with less than half a roll. The carpet in room 303 had a sticky red spot near the desk, which was unpleasant to step on. Additionally, we only had two sets of towels for four guests, which was inconvenient. Despite these minor setbacks, the rest of the stay was comfortable and the staff was friendly. With a bit more attention to detail, this could have easily been a 5-star experience.

Very friendly staff. We enjoyed our stay.

Excellent customer service

The bed was so comfortable. I really loved the warm, complimentary cookie when we checked in, too!

Convenient

smell on room

Expensive

Nice and Safe.

My stay was amazing and i believe the lady that helped us name was christine she was amazing as well.

Tesla super charging available!! The room smells so good when you enter!! Clean! Free parking!

Lovely hotel

Our stay was okay. The check in process took a long while and only one staff member was available for check in. The in room safe did not work and shower would work one day and then not work the next day. When we walked out of the elevator to our floor, there was a smell. The lotion dispenser in the restroom was out. It's safe to say we will not return to this hotel.

Friendly staff

Good

This hotel was an easy walk to a few places to eat. Clean and comfortable.

Walked in to our room and had bathroom issues to begin with. Toilet not flushing, requested a new room as I didn't want to run into any more issues. Was told they were out (weird as I had just booked and was told there were 8 available). Was there for the night didn't feel like I needed to argue, I just asked what would they recommend in this case. Someone came by while I was out, upon my return. I asked the man at the reception area if they he knew if the toilet was fixed and he said "how would I know" super rude, not helpful didn't care. Next day, at check-out there was no record of me being in my room as I was listed in a different room. Make it make sense, never going back. I don't recommend this place to anyone.

Great hotel with friendly staff

Excellent

Very friendly staff, we were waiting for late luggage and they called us to our room to let us know it had arrived. We also loved the complimentary cookies - I know it's a double tree thing, but it felt extra special with how the staff and the ambiance was.

The property was okay. The bathroom was a little dated and did not seem as clean as it could have been.

The staff were all amazing and extremely helpful. However, the hotel is outdated. The fourth floor smelled like a toilet had overflowed and not been cleaned properly. And the noise from the 76 gas station sounded like it was a truck stop all night long!

Bad experience when I booked it, it says breakfast included, and then the following morning, they were charging me for the breakfast

"I stumbled upon this hidden gem while visiting town for a baseball tournament. Its convenient location just off the 405 made it easily accessible. The surrounding area offers plenty of shopping, dining, and grocery options, including a nearby Ralph's. During our visit, parking in front filled up quickly, but the attached lot provided ample space – although daytime parking was a breeze, nighttime might be a different story. The breakfast buffet was satisfactory, and the staff was friendly. Overall, I'd definitely consider staying here again."

It was great! 3 mile proximity to Galaxy Stadium was convenient for walking or for a $15 Uber ride including tip. Our room was quiet with good room-darkening blinds and a quiet HVAC system. It was very clean and I was surprised to have daily maid service. Bar had good happy hour prices and great service. Front desk was very welcoming and helpful. I will stay here again

Friendly staff and very clean.

The Staff that worked there during the LA 7s did such an amazing work in taking care of me during my stay and also the cookies WERE TOO GOOD 😍 Looking forward to my next stay in New York!!

N/a

Excellent Service at the front desk and at the bar! Room cleanliness was great!

They were friendly, kind and overall personable. They were up front and honest regarding their policies, especially pet policy. Rooms were clean, beds pretty comfortable. Room was equipped with mini fridge it came in handy.

You really need a car for this location as there's not many dining options close by

It’s closed to shopping area. It was noisy at night

Double tree is a great place to stay, had trouble getting in the key card wasn’t working, turns out it was the door. Notified maintenance that arrived within minutes, fixed the problem was back in my room within 10-15 minutes. We stayed there for 5 days, no more door problems after that. Oir stay there was excellent will definitely stay there again

The bedroom pillows were awful

Front desk lady was not very friendly. Restaurant lady and housekeeping lady were outstanding, very courteous!

Not a great area except for business.

Tt

Good

Exit of elevator smelt like bug spray. Tub had small running water leak. Coffee condiments were not restocked during cleaning.

Nice property, friendly staff. Rooms were very clean and comfortable.

Great staff, conveniently located near lots of eateries and stores, and gorgeous rooms

I would say it was safe. I was still on

Clean

The shower tub was clogged. Gross standing in water wondering what’s down there.

Great place! Would decorate stay again!