Holiday Inn Charleston Riverview by IHG

Sand in the tub, water in the shower didn’t drain very well. The hotel needs an update . Dirty gloves in the elevator. Paper on the floor when we check in. Hair and toothpaste in the sink. Female server wasn’t friendly. Buffet was dry not fresh. The happy hour was only a couple of drinks . Very limited variety.

We stairs the week at another hotel in the area that was newer but poorly constructed. For the weekend we decided to stay here. It was much more affordable and for the price the views and the service were excellent. Well the hotel was a bit dated. The place was very clean. The only reason why we gave four stars on cleanliness is because some of the floors and carpets are a bit older and appear faded and are holding some dirt. In general the bathroom and room were very clean. We definitely stay here again.

Our room had a beautiful view back toward MUSC and the city. The desk agents were friendly and helpful. While the rooms have been updated there needs to be better maintenance given the older nature of the property. I would stay at this property again but I hope they’ll invest in maintenance a bit more.

Rooms were nice though a little aged with rust spots showing through the painted bottom of the tub. Pool looked great, the food was excellent and the panoramic view from the top floor restaurant was amazing.

Great view for breakfast!!! Breakfast was ok

Central location is close to popular attractions. Plenty of free parking for guests. A/C works great!

Hotel was old and in need of updates but staff was friendly.

Location was convent Upon arrival there were no carts to load luggage onto. Front desk said they would get us some but none showed up. We had a 8 month old, including our items so my husband had to make 3 trips back and forth from the car. Room was dirty. Bugs were crawling on the ceiling. The lights were flickering in room, and shower light went out. Had to call maintenance to replace. House keeping never came to give us more towels so I had to go back down to front desk and get more.

Most of the staff was very helpful

The hotel overall was fine, a little more rundown than I anticipated, but not dirty feeling. The room was probably as clean as it was going to ever be. The balcony door was permanently locked, which was a bummer. Didn’t interact with the staff besides checking in, had to wait a few minutes to be helped because both employees at the front were trying to figure something out for another guest. The location was very convenient, as it was not in downtown but only an 8-10 minute uber ride to Meeting Street. Leaving the hotel parking lot was a bit dangerous due to the exit being leading out into a busy road with oncoming traffic hidden by a blind curve.

Very poor

It was easy to access and parking was convenient. View was of the harbor and really enjoyed that. Would have liked a continental breakfast option vs a restaurant only.

Just wish you could go out on balcony. Door were secured shut

Rooms were decently clean, our pillows smelt like throw up, came and cleaned our room once for the entire week we were there. I don’t write reviews but we definitely should’ve stayed somewhere else for the amount we spent.

solid place to stay

This is an older Holiday Inn and has not been refurbished. The restaurant located at the 13th floor has a panoramic view from every table, but a limited menu. We found the salmon for dinner to be quite good. Breakfast is not “free”, unlike most other IHG hotels.

Very good

Near plantations. Staff very helpful in sorting out noise issue. Noisy, road and guests next door. Location, no food options nearby except for waffles, and inhouse restaurant closed for lunch and poor and limited dinner options. My crab cakes were about 2 bites each for nearly $30 and had to buy crap from lobby to stop feeling hungry.

Superb

They should tear that building down and start over. It’s very old funky hotel. No one would dare use the bathtub or shower facility.

nothing smelled of weed, reception was rude, rooms were filthy

ALWAYS ENJOY OUR STAY!

The location was convenient to downtown and James Island. The beds were comfortable. Not as pictured online. An old property with partial upgrades to the room. Lobby and elevators are dirty as well as carpeting in hallways. The gym is a joke! The pool is small and outdated and you can't even have coffee by the pool early am because it doesn't open til 9:00am. Our room bathroom smelled like urine, was dirty and balcony was facing a trash dumpster!

Convenient location off motorway for easy getaway to airport Free shuttle to downtown Friendly staff

The staff was great. The flooring was not finished, the bathtub had rust all over, the sink released black specks with the water.

Great location

The location, the ac in the room, clean sheets,the fully stocked snack bar and ice cream machine in the lobby, the staff was super nice and helpful and the shuttle was great! Only 1 elevator worked and it was very rainy when we stayed. The parking lot had poor drainage and there were bubbles coming up through the cracks in the front entrance.

Wonderful

Loved the shuttle service. The room is very clean. Best water pressure as well. Definitely will be back.

The place is tired, old, and needs a good renovation. The elevators are dirty and unkempt. The rooftop restaurant however was good with a friendly helpful staff and surprisingly good food.

Exceptional

Coffee maker in room did not work and tile floor was not appealing

Lots of repairs needed.

Great stay and great service close to city center.

It was located convenient to the hospital (we were in town visiting a patient). The room was very rundown. Paint was peeling, paint splatters on the bench, flooring coming up in spots. The air conditioner was so loud!! On top of the AC unit itself being loud, a piece was broken, so there was a continuous rattle anytime it was on. We were not given enough towels. There was no clock on the nightstand.

Poor

It was located convenient to the hospital (we were in town visiting a patient). The room was very rundown. Paint was peeling, paint splatters on the bench, flooring coming up in spots. The air conditioner was so loud!! On top of the AC unit itself being loud, a piece was broken, so there was a continuous rattle anytime it was on. We were not given enough towels. There was no clock on the nightstand.

The room was not clean when we arrived. The toilet had hair on it, and the bathtub was also full of hair. We informed the front desk, and they said someone would come to clean it, but nobody ever came. Very disappointing experience and poor customer service.

The view is great and the hotel bar is fantastic! Love the location and the room was great! Will book again!

Clean and staff was friendly , room was outdated , bathroom vanity was poorly lighted . Value for the dollar was not there . Access to parking lot from Highway 17 is very dangerous and somewhat hidden with trees , your likely to get rearended as you enter or T-boned trying to exit

The property was somewhat run down

We used the shuttle to go down town. When we were picked up all you could smell was marijuana. I don’t know if it was the driver or a previous passenger but it was bad. The hotel is outdated and could use some improvements but overall it was comfortable.

Overpriced for sure but close to Folly beach. No fan/ vent in bathroom. There were four of us and we only had had three towels in room. They gave me hand towels when I asked for a towel for myself.

Beautiful hotel. Beautiful room. Great staff. Great location

Great

It was clean and the staff nice.

Room clean and large.

Pool was not open during our stay Traffic not bad, except early morning noise. Loved the shuttle service provided, added bonus.

Hotel shuttle service was a great amenity. The drivers were all so friendly and helpful.

The breakfast was buffet and it was excellent.

Bed and pillows were comfy. Won’t be staying here again.

I didn’t like the whole thing so I canceled and walked out

The staff were so friendly and the view from our hotel room and the restaurant was amazing. Highly recommend!

Breakfast buffet was cold.

This is an older hotel so flooring has been updated. We just found our shower curtain rod crooked so we had to tie the end of the shower curtain to the end so water wouldn't get all over the floor. Basic amenities no microwave except in the lobby in a cabinet. We enjoyed the hot water in the afternoons/evenings. And the cookies were a hit! Convenient location and free shuttle service into town was convenient.

And also there was a roach running around in the bathroom one night when I went in there And there is no microwave in the room even though there is a refrigerator which is odd for most places that's common The main things going for this place is the views from the top floor and free parking and the shuttle. Other than that, that's about it. It's basically a two-star hotel in a good spot

Breakfast was very good. Only real issue was the constant traffic noise.

Close the downtown

Bathrooms

The room was wet/ humid, the bed was damp. You couldn't open the slider door. The room wasn't the cleanest and was in poor condition. Rust, mold, and fake eye lashes in the bathroom/on the sink. Im confused about the 8 out of 10. The staff was great.

Shuttle to downtown amazing

Desk employees, waitress, Clean room

Great price - relative to downtown. Free parking and convenient shuttle into the historic district. And close enough to Uber, if you prefer. But our bed needs replacing. Very saggy. Overall, worked great for us for one night to explore Charleston!

Property was clean and safe, just needs some updating. The view was great.

The staff was very informative and friendly honestly, the free shuttle to and from downtown is what saved the day. I hope it gets a facelift in the very near future bc it was pretty expensive for a hotel of such quality.

Room was updated and comfortable! Best part is their restaurant! A limited menu but the food was outstanding! Best burger and cheesecake I’ve had in a long time.

I can’t stay in the hotel no is good idea for vacation.

No there are was not a minibar in our room. The annoying part was the fridge kept shutting down. And if you had food in there you had to constantly check it.I know they're trying to save energy. People nice but that doesn't make up for the hotel needing a lot of repairs. Was really disappointed they didn't have room service like it said on the website.. Food not worth the money they charged.

The room was average at best for the price point. Good views of the bay, but the rooms need updating big time. You can see spots on all the walls where there was previous water damage and it was just painted over. The tank on our toilet in room 812 was falling off the bowl. Room service only came to service our room one time around 9am while we were still sleeping and never came back throughout the entire stay. The A/C was very loud and reeked of mildew. The mini fridge made loud crackling noises in the middle of the night to the point where it needed to just be unplugged our entire stay. Spend the few extra hundred a night and get a much better experience would be my recommendation for anyone looking to stay here.

Overall - one of the worst hotels I have ever stayed at for a very high price.

Nice

Scenic view in our bedroom is good but i suggest to clean there glass door so that you can really enjoy the view. Over all its good

Very old property that needs to be updated, but the staff is excellent and the property is very clean and conveniently located.

Wasn’t as it appears in pictures

This property needs a massive upgrade, not a paint over. The paint in the rooms is sagging and bubbling up, there was rust coming from the bathtub drain, the railing on the porch was so rusted that it didn’t connect at points. The shuttle bus was out of service so a minivan was offered. We pulled back the cover to find dirty sheets and slept on top of the covers. We couldn’t wait to leave. This hotel hurts the Holiday Inn brand.

Nice view, enjoyed shuttle to Meeting Street. The pool was closed- I would not have booked if I had known that, tv stations went out with no signal, the heat blew cold air. I do not recommend this hotel even though it is a good location.

It could be nice but it is in sad need of updating. We had a suite on the 14th floor for 4 nights. Only 1 of 2 elevators worked. Everything about the space screamed cheap. It was furnished with low end Ikea-like furniture. The kitchen was furnished with a coffee maker and a frig. No microwave. No paper towels. Regarding the bathroom: that was the worst single ply toilet paper I have ever experienced. The tub had a grab bar but it is in the wrong place. The shower curtain rod bends down so the curtain constantly slides open from both ends. The floor of the tub is slick. There is nothing to hold onto when entering or exiting the tub. The water pressure is terrible. I like the soap set-up. The bed was comfortable. The TV came and went frequently. The floors looked dirty and felt stickey. We only used the restaurant for breakfast one day. I had the buffet and I liked it very much. The server came near us and said, "Follow me." No smile. No ,"Good morning." Just, "Follow me." The food was good. Everyday we had to go to the front desk and ask for coffee because housekeeping never replenished our supply. Same with cream and sweetner. The front desk staff was very pleasant. Oh... getting in and out off of 17 is a death trap! The view was great both from our suite and the restaurant.

Room was dirty/sheets were stained/bathroom had hair in it/toilet ran constantly. Staff seemed bothered by questions/shuttle was late-we had to call an uber so we were not late for campus tour and when we used the shuttle it was clearly in need of major repairs-seemed unsafe to driving. Pool was closed-not disclosed on website and staff didn’t not disclose when I called to confirm reservation.

The location of the hotel was very convenient, not too close to all the attractions and not too far away either.

Very rundown looking, pool closed

No points, no breakfast coupons, no walk in shower. Ok for a 55 year old property. Needs complete renovation. Hilite is rooftop dining room and best view in Charleston County ❗️

The WiFi was not good at all couldn't even get work done on my laptop Bathroom was old One of the elevators were broken

The only pro was the view. Pulling in and out of the parking lot was an accident waiting to happen!

The hotel can use updates . Very old

OMG!! When I pulled in the parking lot I immediately regretted my decision. Granted I expected the property to have wear and tear being as close to the water as it is and because of it being located in historic Charleston, SC. Well let me say that would have been great compared to what I saw and experienced. Let me share. 1. The front desk staff barely grunted a hello and were happy to ignore the booked guest without hesitation. 2. When we walked into the room the smell was horrendous. So much so I had to use air freshner while in the room and constantly burn a scented candle just to be able to tolerate that said smell. Yes you guessed it we tried to stay out all day and most of the night until we could barely keep our eyes opened. 3. One day the cleaning staff literally decided not to clean our room and the day they did decide to clean they put soiled sheets on the bed. But the grand topper was number 4. Which is the worst of all things to happen the toilet flooded andwe had to call the staff yes the came and left a plunger sitting in a grocery bag under the bathroom sink. I checked out and tell the front desk my experience and she asked if I told the font desk. I'm like Girlll. If other hotels were not booked we would have left. Take your thousand plus dollars and go somewhere else.Even if you voice your concerns you get a dry "Oh I'm sorry." DO NOT STAY HERE AT ALL. Runnn!! Yep False Advertising at its finest!!

Hotel room was old and unclean

Didn’t use the pool

Room and bathroom clean. Older building so room door stuck a bit, but was not anything to complain about. All staff we interacted with were awesome. The included shuttle service to the Market street was a plus....left hotel on every half hour with return pickups at 3/4s after every hour up until 1045. If looking for something not so expensive as downtown...this is your place!! Also restaurant and bar on top floor with great views. Bartenders were great and made excellent drinks...would definitely stay again!!

The room needed a little dusting done and could use a tidy up. The tub’s stopper was a little rusty. It might have been the humidity but the room had a musty smell sometimes (even at check-in). Otherwise for the price point it was what I expected.

Older round building. Interesting location. great view from the lounge on top floor. Shuttle to attractions downtown was free and the driver was a great tour guide. Overall a great deal.

The staff was wonderful. The building is showing its wear but the room and all else was very clean and fresh. For a quick stay under 10 minutes to center of town, with shuttle provided to town & back it was a pleasant stay. I would stay there again.

Did not use the pool.

The entire staff was outstanding exhibiting true southern hospitality.

This Hotel was not a 3 star! It was falling apart and scary!!

The web site said that the suites would have a microwave, which it did not. The kitchenette was essentially bare - no dishware, no silverware or even paper towels. No room safe and this suite was very old and not perfectly clean, especially the bathroom. Room was very spacious and had a decent view. The restaurant and bar were pretty nice also.

Older room

Friendly staff

Room looked nothing like photos. Cockroach in the bathroom. Not worth the price paid. The rating is to high for the quality of hotel I walked in to

Hallway wreaked of the smell of weed. Big cracks in the walls. Paint peeling off of the ceiling. Picture missing from the wall. The breakfast we paid for was cold instead of hot or even warm.

Clean room, great view, good bar

The room was very clean and supplied with toiletries. The breakfast buffet was not very good. The pancakes were stale and cold. The view from the restaurant was wonderful.

The water in the tub came out brown, no water pressure.

Wierd lighting set up for bathroom and vanity. We were on the 11th floor and heard every car that went past the hotel very loudly

Staff was very pleasant. Room was clean. Great shuttle service.

The staff was friendly and helpful.

Yes

did not go to breakfast

Tv in the room was dark on one side and blue on the other.

Room has damages to the bathroom door like the bottom of the door was rotten. The lobby was freezing cold like the AC was on and it was cold outside. Room did not heat efficiently.

Everything is good

Good overall. Wish there was a microwave in the room though.

Bottom line is they are under staffed. Printed signs all over the place stating elevator not working, bathrooms not working. This hotel needs a major upgrade. The nice wood floors in my room were filthy. Staff was friendly. Obviously poor management of the property. A real shame

The staff initially gave us keys to a room that was not turned over when we got there, so we had to take our things back to the front desk. After about 10 minutes of technical difficulties, they gave us new keys to a room that did not work either and we ended up having to go back down to the lobby to fix this. Once we were in our room that was supposed to be ready, the maintenance men had to come in and replace the TV remote. The TV was also unable to play any streaming services or smart cast from an iPhone, which seemed outdated for a Holiday Inn and considering the price of the room. The bathroom was also not very nice as the toilet seat was broken and the shower basin had been painted over to seemingly hide rust, but the rust was still showing in various areas. The AC also did not seem calibrated as the room was too cold some nights and unable to cool off on other nights.

I like the room being cleaned everyday without asking. Staff was great.

Front desk staff is very friendly and helpful.

Clean room, beautiful view

The building is Extremely outdated. Turns out, the locals call it "The trash can". The outside is littered with cigarette butts. All over. The first morning we were there, part of the lobby ceiling caved in. The front door was broken. No ice in the ice machines. We did have a large room. Old and ratty, It was subpar at best. It was also conveniently located between meeting rooms where setup makes all kinds of racket very early in the morning and late at night. We slept very little. They fail to mention the door to the balcony has been closed for good. I wouldn't advertise it if people can't use it. To be completely honest, the ONLY thing this hotel has going for it is the staff. They were very kind and helpful. The overall stay was an extreme disappointment. We wouldn't go back if it was free. You get what you pay for.

The location of the hotel is close to downtown, and it is convenient to park the car there (free parking) and take the shuttle bus to downtown. The hotel itself has a unique cylinder like structure, and my room has an view of the river. Room is relatively clean, but you can see the ages of the hotel. Staffs are pretty friendly.

Enjoyed the rooftop restaurant and bar, we chose to go there each evening instead of going elsewhere. The shuttle to the City Market was VERY convenient and made it so much easier for us to sightsee. The desk staff, driver, and all other staff we encountered were very friendly and helpful. We will definitely return to this location the next time we plan to visit Charleston.

No breakfast

Room was clean but bathroom was tired and sink faucet very hard to turn on. We also were given the shuttle hours and were not informed that they were not running Sunday evening leading to a long wait and $20 taxi bill

Overall it was fine and good location

Yes

No continental breakfast Free coffee but no sugar Asked for sugar lady said she had to get it upstairs but never did. She stood around talking about her personal life with other staff. Had to get sugar myself. One hour later she still had not gone to get sugar

Didn’t eat there

Iconic building, clean, nice staff, good location

No hot tub. Staff wad good. No airport shuttle to go downtown.

Nice view from the roof top bar. Just what I needed for my quick get away

The hotel is dated, but it’s in a perfect location. The view was beautiful from our room. We could see the river bridges. Dinner in the restaurant was very nice as well. And the staff were excellent.

Room was a little run down, but was willing to deal with it for the price. There was some out of town fraternity event staying at the hotel at the same time and they were loud and caused me to wake up multiple times throughout the night. Wish the hotel staff would’ve done a bit more to mitigate this! Shuttle to downtown is a huge plus though.

The view is marvelous.

The bathroom was dated, but there was some remodeling. The bed and pillows were comfortable. The room and the bathroom was clean. I enjoyed the view in the rooftop restaurant of the river, marina, and downtown Charleston. Breakfast was good. I liked that I could order fresh made eggs, bacon and potatoes, as opposed to premade eggs that are cold and under a heat lamp.

Hot

clean room, pleasant staff. we love to stay at this hotel for our wedding anniversaries and always try to get a room with a view. we ate dinner at the restaurant. The menu was limited, which was disappointing. and we thought we were getting a piece of strawberry shortcake but it turned out to be a $2.50 cookie with a little dab of whipped cream (haha).

Hotel is very old and somewhat noisy. Staff could not have been nicer and more helpful.

Yes everything was good.

Room was clean, staff very nice, shuttle bus was great. Bath/shower needs an upgrade.

The convenience of a restaurant above along with a bar… made it easy to visit with friends that came locally. I appreciated the convenience to all over Charleston! Thank you, Holiday Inn Riverview for an enjoyable stay and I hope I can find great rates. The next time I come!

Everything was fine

Bar did not have biscuit an gravy .best sausage links were great

Older hotel but clean. There is a nice restaurant and bar on the top floor with great views of the water and city. The staff are very nice and helpful. Parking is free.

.

did not eat breakfast

Nice views

Yes

This was perfect only 4 mins from MUSC facility, excellent restaurant on property. We will see you in 2months. Thank you

No

Clean rooms and good location. River views were beautiful.

Clean, nicely appointed room. Great view! Shuttle to downtown a plus.

Room was okay.

Clean room, comfortable bed, plenty of towels, good selection of TV channels. Great view

The staff was SUPER helpful and changed our room when the shower was leaking under floor...they helped with any questions we had. It was a fairly painless experience lol <3

I had a totally different picture in mind when I booked this place. It looks nothing like the photos from the outside. Definitely dated and honestly I was really disappointed once I got there. The room was fine and clean, but it’s very dated and old and the scenic view (which you pay more for) also includes the parking lot so not so scenic. I’d recommend taking all of that in before you book this place.

good location with courtesy shuttle to market street. Just across the river from downtown area. Property is a little dated but was nice. We would stay here again.

Everything was above our expectations. Keep up the good work. Great for couples as well.

The beds were very comfortable. I didn't like that there was no door between the room and the bathroom area, making it so that any time someone needed to use the restroom the whole room would be subject to its lights. The room also smelled a little moldy and felt humid unless the AC was blasting, and we stayed on a dry weekend in mid-Oct. The breakfast was not free, like part of this website would lead you to believe. The view from the restaurant was beautiful and the front desk staff were great.

Not good.

Clean room, great customer service, great location and price

We have come here several times

The only disappointing thing about stay is the front desk knowing we were knew and just checked in referred us to this gentleman about free tickets for tours… it was a con , we ended up having to waste our time sitting through a presentation on where they wanted us to sign up for a travel service asking for almost $7000.00.

The room was not super clean, there were greasy spots on the floor. The room was a bit musty even with the AC unit running most of the time. And the AC unit was super loud.

Wasn’t pleased with staff… asked for blanket, never got it, coffee pot didn’t work.. told them… never got a replacement… little hot water… horrible exit and entrance to the highway.. very dangerous.. couldn’t call front desk - phone didn’t work… hair dryer didn’t get hot… light switches sparse, turned on multiple rooms, making it difficult getting up during the night… went downstairs to get coffee, no half and half. Room had moldy smell. Not what one would expect from IHG property.

Checking in was wonderful, went over everything with shuttle time, provided maps. I will stay here again. The breakfast was great and the view on the Roof was stunning!

Good location, lovely river view, but very dated building and rooms, although pretty clean. Parking lot in poor shape. Needs renovation!

A wonderful place! Our room(s) views were amazing!!

Staff was great, hotel room flooded from water coming in from the walls during the rain. This happened to multiple people and manager said it happens sometimes. All the drains were rusted, bathrooms need an upgrade for sure. Had to switch rooms at midnight due to the flooding. Second room was a little better but still had rusted towel bars and drains. Food was expensive for being just okay. I would NOT stay here ever again, not sure how it had 4 stars but it’s a 2 at best

Comfortable room, loved transport to downtown area

Room was excellent.

First visit to Charleston, the staff was wonderful, the breakfast with its views was great

The staff

Beautiful views! Delicious breakfast and dinner!

Staff was excellent! Room was generally clean, but ours on the 9th floor is looking like it’s starting to need renovations soon. Overall though, our family had a great time, and the bus to downtown was a huge plus!

The room had blood on the doors and walls. It was disgusting to say the least.

Clean. Convenient location

Our room was filthy the laminate floor was sticky and looked like it hasn’t been cleaned in a month! I landed up taking a wash cloth and wiped the floor off the cloth was black! Upon checking out I brought to the attention of the front desk, they said this is the person you want to speak to, I explained that the floor was dirty and showed her pictures of the rag , she just looked at me like I had 2 heads. I told her that she needs to talk to the house keeping staff, again just glaring at me. I could see there was no point I was just wasting my breath! I travel often and I will never step foot into that Holiday Inn Riverveiw Charleston, South Carolina ever again!

Cool round shape!

Love the bar/restaurant. Service excellent and view amazing

location

We had a very clean room with a really comfortable bed. Excellent restaurant on top floor, with wonderful water views. Staff was very helpful and we loved the shuttle into downtown. Would definitely stay here again.

Comfy bed and pillows. Hotel is dated...windows could be double glazed as traffic noise came in...overall happy with stay. Shuttle drivers were fantastic!!!

Great room, view and bed

Safe

Needs serious updating to the rooms & water presure was terrible

We stayed here for a short trip to Charleston in September. The hotel is conveniently located with a free shuttle. The rooms were spacious and clean, though a bit dated. The price was also quite reasonable given the prices of the other hotels in the area. We would definitely stay here again!

The wife and I wanted to be close to The Battery and Old Town for our 4 day mini-vacation. Holiday Inn Riverview was perfect, just less than 10 minutes away. The view of the river and harbor from our 9th floor room was awesome!! The staff was so courteous and helpful. The restaurant at the top floor was wonderful and again, the view was fantastic. The hotel was clean and everything in order. It was also quiet. The bed was comfy with extra pillows. The ONLY complaint I could have was the elevator floors needed vacuuming but that is such a minor thing. The Holiday Inn Riverview was outstanding and the next time we stay in Charleston, we’ll be back again.

Hotel is not in good condition

Food was ok no to much variety to show. My experience in my room beautiful view, but we killed a cockroach and in the bathroom it was a gap between the floor and the wall.

The shuttle to downtown area was very convenient. The bathroom door did not close.

Very nice

Nice

Nice view. Dated decor and property.

Hotel and staff were very nice. 5:45 shuttle driver scared us very aggressive driver.

The customer service was outstanding!

Great location just across the bridge from Charleston, and easy driving to Folly Beach, West Ashley, North Charleston. They have an hourly shuttle that drops off downtown Charleston so you don't have to deal with city parking or parking fees. Rooms are basic, but clean and quiet. We did not opt for a room with a view; after swinging by the restaurant before we left and seeing the view from there, we may opt for a room with a view next time. Staff are friendly. Reasonable value for the price compared with city accomodations!

This property was excellent. The room was spacious clean and convenient. The staff was very friendly and helpful. The shuttle was great

The hotel was nice from the outside and easy to get to. The view was great. The air conditioning leaked the whole time and made my floor wet so that must be why the room Smelled musty. There was a piece of the bottom wall that had fallen off in the bathroom too. The restaurant and breakfast was phenomenal. The service there was also great! The service from front desk was amazing.

Very nice room and bed, linens, pillows

1.5 miles to MUSC

The staff is fantastic! Super friendly property! One of the best Holiday Inn express stays ever! We certainly will come back!

The location to our Venue, Gaillard Center for the Low Country Jazz Festival was convenient.

The hotel is in a great location. Awesome view The facilities are however dated, the buiding needs an upgrade.

Great location, excellent price, very comfortable

The room was clean and everything but starting about 3 am the whole floor started smelling like marijuana but the staff was great and got us a refund for our stay

Clean room. Nice view

The room and the restaurant

Easy off on and to major highways

Staff was amazing and friendly. The view from the restaurant at the top is one of the best in Charleston!

Property is in a great spot, especially if you are going into downtown Charleston or down to Folly Beach. Hotel even provides a free shuttle to and from downtown, which is very nice. Staff was also very kind and helpful.

Mattress was a little too soft for me, but otherwise, everything was good.

Shower curtain rod broken, curtain useless and drain in tub clogged very very slow drain. Tv did not work.

Staff was great and very friendly! Hotel was older than it shows online. You can see it in the exterior of the building and interior of the rooms. Lots of patch work and rust. Definitely needs work. Traffic can be heard at all hours. Had to drop the ac super low to keep it on to drown out the traffic noise. Also could hear neighbors in the next room just talking and that made me super uncomfortable. Parking lot retains a ton of water when it rains making you walk through several inches of water just to get inside. Will not be returning.

Restaurant was very nice but overall the hotel was just ok

Everything

Pretty hotel, nice view from restaurant, clean rooms. Check in representative very nice. Check out the rep couldn't be bothered to look at me, say thank you, was engaged listening to a conversation between 2 other reps behind desk. Just handed me receipt w/o looking at me.

Tv not working

We had a great stay. Thanks for everything :)

I booked for four nights. I was booked in room 504. Front desk staff was cordial upon arrival. The lobby was okay but all went downhill once the elevator doors opened. The carpet was old and dingy. To open the door for my room, I had to forcibly push the door open and closed with my body. Expect to hear traffic noise as while the balcony door is unable to be opened for guest safety but it is poorly sealed. The toilet and shower share the same space with the vanity stationed separately. The toilet/shower room has not ventilation leaving you to have to keep the door open leaving you without privacy. There’s also no light in that space so if you’re sharing the room with someone you’ll definitely be disturbing them if you turned the light on to use the toilet. In the bathroom, There was also a hole in the wall, rusting towel rack, dirty walls, floor and door, and crack in the toilet. By the end of the stay, I was relocated to another room after waking up to wet a floor, drying it up myself only to return to a totally wet floor - source: condensation from the balcony door being poorly sealed and the hotels location on the river. The hotel did not preemptively offer any accommodations or compensation for the inconveniences. I will definitely not be returning.

Building is old rug on the common areas smell

Now I was no longer polite.I said yes there is, refund my money because Im leavng this rude hotel now!! The place was also dirty and old. I was on the 8th floor and could hear everything below, guessing because the building was old and outdated. Bottom line, I never stay at a Holiday Inn EVER AGAIN. Just Plain rude!!

Staff was wonderful and very attentive.

Was under the impression that room had balcony with a view and then when we get in the room you cannot open the balcony door to go on it. Hotel needs a lot of updates in my opinion for what I paid to stay and I could have went to a newer hotel for same price.

The staff are very friendly and helpful. The food at the restaurant 😋 very good

Dated property for the price

Front desk was very polite. Beds were clean and comfortable

Great location for access to downtown Charleston and the College of Charleston. Unique round hotel with plenty of parking and great views. Restaurant on the top floor has amazing views!

My only complaint was the hotel was overbooked & we did not get the room I registered and paid for.

Everything was great stafff was top notch only downside was pool not open and the ev charger was tesla only but other than that excellent.

My family had a wonderful stay for our first time in Charleston. The staff was attentive and friendly when we had questions. We ate at the rooftop restaurant and also got some midnight snacks from the lobby. The pool and gym

Always nice experience at the bar with a beautiful view. Generous serving of food but wish the food was better

The view from our room was gorgeous. The staff were very friendly and courteous. Our room however was kind of smaller than we expected or what the pictures on the website portrayed. Very convenient location for us and our itinerary we had planned out for the week.

Hole in ceiling; door to room would not open without kicking it; sink backed up so much that we had to brush our teeth elsewhere; everywhere smelled musky; and Keurig in room had built up calcium all over it.

This property needs an update!!!

This property has bed bugs in room 515. We have stayed there three years in a room and this is the first time I have had a problem. The staff compensated but there is a lot of decon that has to be done once home after a bedbug exposure.

Unfortunately, it is a dated hotel and not always well covered up. Pool and fitness area show their age and the rooms lack detail. This was probably amazing 30 years ago, now it’s ok. Biggest problem is the location. Leaving the hotel is dangerous at all hours due to a very short on-ramp the merges to a left lane at 55-85mph… foliage is not trimmed to help so your merge is a little over 50 yards if you’re driving a truck and have decent vision. Would not return.

The hotel service was great but the room itself needs attention. Build up grease/filth on air vents. Certain areas of the room specifically bathroom need a fresh coat of paint.

Lovely

The bathroom really needs to be taken care of. No cover on top of the light bulb in the bathroom and rust all over the towel rack.

View

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Personnel were amazing especially the female shuttle driver . The hotel needs SERIOUS updates

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I would stay here again

Got the job done.

Was an ok stay, but it is an older hotel, which shows in the details. old damaged furniture, dated decor, trim pieces peeling off. Breakfast was good, with a great view on top floor, but here as well, the vinyl on the seats were worn and peeling off. Most of these issues we noiticed are easily fixed. Be very careful exiting the hotel with your car. Very dangerous, right on to highway.

Hotel is close to downtown with a shuttle making it convenient. For the price, the hotel is pretty expensive considering the amenities. The hotel was clean just dated. Parking is fine, but pulling out of the parking lot the trees need to be trimmed to pull out into fast moving traffic you can’t see around the corner. Dangerous

Did not care for the hotel restaurant

The property is located on the river. Nice view from my room on the 12th floor.

Good costumer’s service, clean.

The front entryway created a bit of a challenge with the luggage carts.

In general, the hotel was okay. The cockroach wasn't every nice thing to see in your room before going to sleep.

We have stayed at this inn a number of times over the years. It’s an old in, so you can’t expect things to be perfect. Our room was clean and the bed was comfortable. We could have used an easy chair, as there was only a desk chair. The location is great and you can’t beat the views. The ladies at the front desk were wonderful. The only disappointment was the grounds. There’s plenty of parking - a real plus in Charleston - but the parking lot needs work. Dead trees, unkempt greenery. There were nice plantings of flowers at the entrance. Since the inn is situated right in the highway at the bridge, you would think the owners would pay more attention to the lot.

Great views

The staff is absolutely lovely. The room was another story. Whatever renovations were done, they were not done well, there was paint dripped on floors, ceiling tiles cracked and lifted, a 1 inch gap on top of the door, cracks in tile that were just spackled over with I don’t know what, flickering lights, dirty hand prints on walls, you name it. I cannot believe what I had to pay to spend one night here. But it was Charleston and spring, so they can charge that. But absolute robbery. (Ps, I was charged $600 for one night).

Our Kurig didn’t work they were supposed to bring us a new one but it never got there. Morning 2 went to make coffee. Couldn’t. Floor in room was dirty and sticky. We stayed 2 nights. Never got fresh towels or sheets. Expensive stay. Expected better. Had recently been to the holiday Inn in Orlando . It was a bigger bathroom and clean facility. The windows in the room were so dirty I couldn’t take any pictures of the river which was why I cancelled the other hotel for this one at twice the price. Very disappointing

I liked dining near the top floor with great views of Ashley River and Charleston from the restaurant and my room ( limited).Pool ladders were difficult for seniors to exit the pool with!

For $400 per night, this hotel needs major repairs inside and outside, as well as it needs to be updated and cleaned. I am sorry to say, but I would not recommend this hotel to anyone.

Good place to lay your head. Not a great place to hang out at. Conveniently located since they have a shuttle.

What I didn't like was the room. The double bed was like a twin bed and the bathroom was for handicapped people. No couch just one small chair. When we asked why we had a handicap room and ask for an upgrade, she said it's because we booked through a third party which is EXPEDIA and an upgrade would be $400 per night?????

The electric was out at the hotel. Tried to communicate with Hotels.com to initiate a refund. They communicated a couple times stating they couldn’t reach anyone at the hotel. I responded with their electric is down and calls can’t be taken. Hotels.com said hotel has to deal with it. Still waiting to speak to management at hotel.

The staff really went above and beyond during a power outage at the property. Every one was incredibly friendly. It's in kind of an odd location, literally in the middle of route 17. To leave, you have to make a fairly dangerous turn into very fast traffic. Room was fine, and clean, with a nice view.

Staff was not helpful. Really bad experience!

Hats off to the staff for dealing with a tough situation. Power interruption and they handled it well

Clean, friendly

Great location since its a short distance to downtown, but is really due for a renovation. Room was pretty basic and clean and did the trick for a weekend trip. Front desk lady was a bit rude.

Enjoyed the dinning area and view.

It was clean and the beds were comfortable. You can see that they have updated the furnishings. However we stayed on on of the top floors and early morning Hot water didn’t exist. Probably because not enough people were awake to force the water to the top floors during normal AM or evening bathing times. The place was convenient for the price, yet difficult to get in and out of because of its location. Overall it was decent, not highend like most hotels in the area, but sufficient.