La Quinta Inn & Suites by Wyndham Charleston Riverview

The property itself was nice in a decent location. Although the first night I came back to my room and the door was open, my things had been rummaged through. The hotel front desk told me not to worry about and I’d be fine, it’s was probably the cleaning crew. Although they never cleaned my room, took out trash, made the bed, or picked up dirty towels.

The hotel is in a good location convenient to downtown Charleston and the staff was polite but the room was filthy on check in, bathroom had mildew in the shower, thick dust around the sides of the bed - especially by the nightstands - and the insides of the drawers were dirty. We requested a room cleaning showing the clerk pictures of the room and they took care of the bathroom and remade the bed but the rest of the room remained dusty and dirty. There was also trash piled up in the alcove by the ice machine. We prepaid for the room so we decided to make the best of it and not lose the money we paid. Breakfast was okay, we did not try the pool.

Old, the service is not exist. Group of employees that un passionate to help. Breakfast very poor

Gr8 location hotel is pretty run down

Room and linens were very clean but facility definitely shows it age. Very convenient location and was quiet and comfortable for our stay.

External is outdated. I don’t know if perhaps we missed it but it’s directly next door to a Marina.

Also, the hotel isn't within walking distance of anything. I arrive just after lunch very hungry.And the only restaurant with a walking distance opened at four o'clock

The first night it’s took multiple worker to assist us in opening the door which took over and hr so we could get into our room, we we’re gave a multiple key cards till then came with two different computers to try to open the door, till the a worker came came with a magnet to open the door. He also gave an excuse about the dead bolt which we debunk with a video. Couldn’t even switch room

Exceptional

Check in was terrible. Slow, room wasn’t ready, and absolutely no welcoming at all. There is one ice marker for 2 buildings. Be prepared to hike if you need ice. I realize that they are trying to update things, however it it had little to none leadership. I don’t think I would return. According to other guest they won’t be either.

Cleaning isn’t good pillow stink

Not very clean

Poor

Everything

Exceptional

There was no variety in breakfast food.

Microwave wasn’t working, tv only had dish access no hmdi connection and also the room phone wasn’t working

The breakfast was great...they were very helpful and I plan on going back there soon!

Clean room

Great view and fun place

This place was terrible. The rooms are very outdated. The mattress has spots on it. The AC unit in the room needs to be updated. The ceiling in the bathroom has water damage spots. The rooms should be cleaned daily. Housekeeping did not come and give us new towels. We will never stay here again.

The hotel is old and not well maintained , there was one elevator working so it was a long wait for the guests and not to mention that the guest had to compete with staff cleaning the rooms. They were so nasty and unprofessional knowing that your guests they rushed to the elevator first even though you were waiting for the elevator. You had to pay an additional fee for parking I wasn’t prepared for

Pretty bare bones. Hallway had stacked boxes of supplies and needed vacuuming. Room door had a quarter-inch gap when closed, so anyone entering a nearby room seemed to be coming into ours. Box spring was almost comically noisy when sitting on the bed.

Property was dirty along with the rooms. No housekeeping for the entire week we were at the facility. Clean towels were provided but only when requested (5days). Repairs were needed in the room, bathroom, and the entire facility. Staff appeared to be totally disconnected from the needs of the customer. Carpeting throughout was stained and threadbare. Someone needs to take a serious look at how this facility is being managed before someone gets seriously injured.

River view Dirty hallways, noisy mattress, stuck closet door , front door gaps causing room air conditioner not to cool and stay humid, bathroom exhaust fan malfunctioning , missing microwave dish glass, dresser drawer stuck, bathroom outlet not working, popcorn ceiling bubbles,ripped carpet, and styrofoam dishes used for breakfast (not environmentally safe)

Room & closeness to Interstate. The breakfast was subpar. Extremely disappointing. I also cannot believe I was charged $11 for parking. There was no discription of this when determining the location I was going to spend the night.

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We did not stay for the night. The hotel and the room were dirty and smelly. Very different from the pictures. I am waiting for my refund.

Good

Noise

the smell & the view! :) once you walk in the scent is inviting. Smells great!! rooms with a view are amazing. Staff was wonderful ! very friendly. and I will be staying again due to the affordable rates!

Bathroom floor tile is delaminating and gross. Room 358.

Stained . Elevator was broken for 2 days , you have to pay for daily parking . Staff didn't know how to fix tv . Made excuses . Broken furniture in room including bureau that couldn't open . Asked for room cleaning and they didn't do it then made excuses why . Listened to neighboring room all night yapping about their drug use . Only addressed concerns when i complained to corporate . And only refunded my parking fees which are a joke to begin with . I never asked for a discount . I just asked to have issues addressed but if you are going to refund money , you have to do better than that . Would not stay for free there .

Staff were all excellent, no complaints at all. First room had toilet running all the time, I fixed that myself. Two lights needed bulbs replaced, I arranged that. The ceiling was peeling stucco, there was a general air of poor maintenance. We had problems with the key system, which we thought was fixed, after we reported it, however upon returning to the room after dinner we could not get in. This was about 7:30, the staff took about 30 minutes to gain entry then could not get the lock to work properly. We were then moved to a room in the main building. This room was just OK, everything worked but all a little scruffy, clean but all a bit old. My wife and I are 79 &80 so not the easiest start to our stay after a 8 hour drive earlier. Throughout this the staff were great and doing what they can but they can only deal with what is there. The first room should never been available. Question, does any of the corporate managers ever check the rooms for general quality. It seems to me the answer is no. Are the cleaners not instructed to report simple things like lights not working or toilets constantly running???

Being received so warmly and patiently by the front desk staff provided clear clues of how the rest of our trip would go. We enjoyed the whole stay. The facilities were clean, all amenities provided. We experienced a clean, comfortable room, all while feeling safe in a location that made getting to and from Downtown Charleston very simple. We didn't even need a car since riding on Uber or Lyft into the city was inexpensive and quick. The breakfast in the morning was highly appreciated and had us ready for long days of exploration. I would gladly stay at this place again in the future.

Everything is a mess

It was okay with the price

Exceptional

We were booked into the second building. there was no ice for that building. The front door step of the room had something gooey spilled there and was not cleaned up. The bathroom was clean enough not perfectly clean. The bed itself was comfortable. There was an $11 charge for parking.

At check-in, Miss April was SO helpful. She went above and beyond to accommodate a 1st floor room for us. With the elevator Out-of-Order, my husband couldn’t physically take the stairs. We came to Charleston for his back surgery. Miss April quickly switched our room to 1st floor, & was so kind and helpful. Because of her and the hotel meeting all expectations, we would stay there again.

2. Our first room had sheets with fresh fluid stains from the previous occupants. 3. They gave us another room with clean(to the naked eye) sheets. Mold in the corners of the bath tub, blood stains on the baseboard near the trash can. Dirty carpet in the halls and room. What looked like years of dust on base boards in the room. 4. The front cover of the ice machine was disconnected from the dispenser- I took a picture of the inside and it was filthy. Looked like it hasn't been maintained in years. Lingering bad odors

We had a very dirty room with a crib that was ripped in the tub plug didn’t work

Friendly staff We had a very dirty room with a crib that was ripped in the tub plug didn’t work

Very poor

The property location and view was perfect and had good breakfast. The property staff was rude and did not get request granted when asked. I also did not get my room serviced a single time during the 4 days stay.

The property location and view was perfect and had good breakfast. The property staff was rude and did not get request granted when asked. I also did not get my room serviced a single time during the 4 days stay.

It was in a nice location and not a terrible hotel but it was very dirty and older

We were originally booked in the Annex building and it was a bit out of date and seemed more like a 20something beach party but the front desk staff was amazing and got us into a room in the main building. It was clean, comfortable and had everything we needed. Having the marina across the street was nice.

Had a decent breakfast, smelled clean, and air conditioner worked great! Downside was every morning we could hear them loading and unloading boats. Bathroom was in desperate need of renovation. Shower rod was half broken and ceiling paint was peeling off to name a few things.

Location and staff Room smelled

Location and staff Room smelled

It's a great place to stay

Great location.

The staff was very helpful (shout out to Kay!) and the continental breakfast was pretty typical, but everything else was awful and a perfect example of “you get what you pay for”. The carpets were gross (don’t set anything down or walk on them in anything other than shoes) and don’t move the furniture or you’ll find freeloading ROACHES scurrying out. It was just gross and we checked out two days early with a full refund.

Thank you so much 😊

By the water and a restaurant down town view The parking fee

Good

It is close to everything. We killed a roach in our room. Just needs a lot of upgrades.

Nothing about I liked I was very disappointed It was dirty , roaches , smelled very bad my room was right on the highway was supper noisy on top of it the air conditioner was so loud . Hardly slept, had to leave everyday early so I could breath .

We killed a roach in our room. Just needs a lot of upgrades.

The popcorn ceiling was falling down

This property was totally unsatisfactory. We were given a room that had known problems with main lock. Front desk staff had us change rooms. We walked into the second room. My wife didn't even want to put her suitcase on the bed. It was dirty, A/C was broken, TV didn't work, 1/2-inch gap under the door for bugs to come into the room. When I talked to management they acted like they didn't care. We decided to leave within the hour of arriving.

The location was great but the units were old and dated not much interaction with the staff. Parking lot and walkways had trash not terrible but not great either 5/10

Outside of property was dirty, trash all over the grounds. Air conditioner was loud, breakfast food was only bought out once during the breakfast hours and no ice in machines.

The hotel smelled bad. None of the exercise machines worked. The bathtub and restroom were in poor shape and didn’t seem clean or maintenanced. Worst experience at a hotel in Charleston. I would rather sleep in my car next time.

Enjoyed my stay

Clean room

Don’t choose this property!!

I think the manager could of handled it better expected a good review

Clean room and comfy beds. Parking is terrible and our shower had issues.

I was put in the first room and there was water coming out of the ceiling over the shower. The microwave was not only broken but it had old food in it from a previous occupant. The phone to call the front desk did not work when I tried to call for assistance on the microwave. Last but not least there were mouse droppings in the bathroom, with the color of the carpet no telling if droppings were in the carpet. The carpet didn’t feel clean walking barefoot on. They moved me to a new room which was better. The toilet was constantly running. And the carpet in the common area didn’t even look vacuumed. End game they gave me 60.00 off on a 720.00 bill for 3 Days. That was simply insulting. I am not one to write reviews however this was the worst accommodation I have been in which includes several 3rd world countries I have visited. At a nightly cost of 240.00 per night this was unbelievable to be honest. Do not trust the pictures as they mis represent the product provided.

The property was dirty and depressing and dark. Hallways were particularly dirty with debris on the floors.

The hotel badly needs a renovation. Public areas face paint chipping, elevators and hallways are filthy. Bathroom ceiling was chipping

I have traveled all across this country and this hotel I will NOT recommend. It was a family trip with my daughter and granddaughter and it was very disappointing.

The only negative i have to say is the afternoon shift female at the desk wouldn't give me time of day or acknowledge i was standing there. She seamed more interested in talking to her co-worker who was on the way out or another female.

Free parking, nice complimentary breakfast. Pool was nice but too cold out to use. Quiet and right in the water. Stay here if you’re doing a boat cruise. I’d stay again.

Found key card needed to make actual contact with the handle mechanism to open the door. The room was clean & AC easy to adjust. Hallway carpeting needs to be replaced. Enjoyed the continental breakfasts!

Least accommodating place I have stayed at. Also, advertise that you charge an $11 parking fee or else you can't get your room right before it's 12 midnight. K thanks.

All good

Need to fix the Ice Machine.

The property was very poorly maintained and had a terrible odor. The shower in my room was not clean and I did not dare walk barefoot on the disgusting carpet. I was also met by a giant, jumping insect inside inside my room. Overall I am extremely displeased and do not recommend this location.

The airvent in our room was rusted and falling off. How hard is it to replace an air vent.

Yes - good breakfast. Staff very helpful. We would come back.

We were kind of disappointed when we walked in. The staff weren’t overly friendly, the lobby was dirty as well as the room. The room had an overwhelming bleach smell mixed with cigarette smoke. Very underwhelming compared to the photos online. 10/10 don’t recommend.

It was nice! Appreciated the breakfast, clean room, nice view, good price!

I honestly never write bad reviews but this place was awful espicailly for the price. rooms were dirty had to change rooms three times before I just gave up. Bathtubs were a mess and chipped everywhere the carpet was filthy. They overcharged me on parking twice breakfast was weak. Very dirty rooms and extremly overpriced.

NO HAIR DRYER, LIGHTING POOR, ESP FOR TRYING TO READ IN BED. Rather stay in highway family owned facility.

This place is a dump! To be fair, it is possible the main building in their pictures may be nice. However, we were given a room in the old run down building next to the building they have pictures of. I did see one picture of the old building but it’s so close up I didn’t realize there was a whole other side. If you want to stay in a dirty, run down hotel/motel, away from cool things to do and see, this is the place. The river is right outside but there are no tourist attractions from that point. It is by far the worse hotel I’ve stayed for as much as I paid. I made the mistake thinking close to the river would be cool and that paying what I paid it would’ve been nice. I was sadly mistaken!

Don’t do it

The place needs work. Breakfast, there was no staff to clean up after spills ie: milk , coffee, cereal, waffle batter.

The room was clean

At night there was a roach on top of the bathroom door. The next day I complained to the front desk, they apologized and assigned me a different room in the main building. The room was a little bigger and didn’t smell bad, it actually smelled clean. If I decide to stay again I will make sure I ask for a room in the main building.

Good location. I dropped a pen on the floor and it went slightly under the bed. When I got down on the floor to look under the bed and get it, I observed a used lollipop stick, a few fake rose petals, other random trash and lots of dust underneath the bed. I would suggest that the cleaning staff always check and clean under the bed.

Decent place to stay

The breakfast was not good. Not much variety compared to other La Quintas. The staff were nice and helpful.

It was only an 11 minute drive to downtown. The room was clean.

Visible mold in bathroom and on ceilings.

The room was dirty, staff were not accommodating

My bathroom tiolet ran water all night. Was charged for parking. Then hotel kept trying to charge my card after I checked out. I ended up checking out early and it was approved by staff to refund my money then it was not done. Instead refund they tried to charge my card again..beware!!!

Room especially bathroom needs updating. Halls are filthy. Staff was friendly

I booked through hotel.com and was a little confused as what exterior meant, I thought that maybe the room had an interior and exterior door. So when I checked in and was told I was in the building next door that had an exterior door I then understood. I asked the gentleman if I could switch to the building he said no because of how I booked. He didn’t try to accommodate me at all and the hotel wasn’t booked. The room was ok, the furniture was worn, the bathtub wasn’t to clean. The night stand was dusty behind it. The phone wasn’t plugged into the wall and when I did plug it that’s when I saw how dirty it was behind there. I couldn’t dial to the front desk from the hotel phone. I just wasn’t satisfied. I stayed the week before and the other staff was nice and friendly and the room was way better!!! I was too tired to take photos but I’m sure the hotel is aware of the condition of their hotel rooms.

AC was on but parts were missing. Room needed cleaning: It looked like

I wanted to use the gym during my stay but seemed to be occupied by a couple that had been sleeping there on the gym equipment and the same couple was eating breakfast in the work out room . I found that awkward.

The room was dirty. They had used so much carpet fresh on the carpet to hide smells that it made us sick. Our room was placed directly across from the dumpster, which was another smell. The tv had two channels playing at the same time and we could not get it fixed. We finally left after one hour.

I like the property

Dumpy. Humid.

The rooms and hotel are dated. Clean but wood floors were worn paint peeling and water damage around the tub. Do not give you fresh linen if you stay multiple nights. You must exchange it yourself at front desk

Very nice room, great location, and comfy bed!

The staff was super friendly. This property could use some updates. It just seems tired, and the parking lot filled up quickly. It’s by a marina so the view is kinda pretty. We did not stay for breakfast as it was a turn and burn for us. For the price though it served its purpose.

m

I did not get to stat this facility. I was hospitalized. I just went back to the facility on Monday, April 24. I think it was to State that I had already paid for this hotel stay and that I was not there and that I needed a copy of the reservation number and she refused to give me any copy of a receipt or anything stating that I did not state it there at the hotel so the manager your own duty she said her name was Bree. I knew it wasn’t because I stayed there before and they were very nice and pleasant. I don’t know why this facility acted the way they acted because I did not stay at this facility and I was just wanting to let her know that and she was like well you go back to your and gave me the wrong one and I knew it was hotel.com cause that’s who I always booked group

The room was clean but the bathroom tub needs to be recaulked. Very little hot water for a shower. We were in a separate building next to the main building. There were no ice machines in our building. Had to go to the main building. They charged $11.00 to park and that was not mentioned when I booked the room. Did not get breakfast as we had to leave for the hospital. I would not book a room at this location again. The proximity to the hospital was great.

The room was in terrible shape. The ceiling was falling off. The bathroom tile behind the toilet and tub were in desperate need of repair. The toilet itself would flush but would continue to run water we had to jiggle the handle to get it to stop. The complete hotel needs a remodel and update. Our room was an exterior room facing a busy highway and an alley way that was noisy.

The room was old and the lock was broken. Shower wasnt hot.

The staff was very ice and the breakfast was decent but that's where it stops. The room was terrible. The ceiling was pealing and kept falling on the floor. The carpet felt so dirty I had to keep my shoes on the whole time. One of the lamps lightbulb was so dim we used it as a light light. The bathroom was a disaster. The walls and corners had been patched so many times it wouldn't stay on the wall. It had different color paint in places where they didn't even try to match it. The shower changed temperature about every 30 seconds from cold to scalding. On top of all that they charged us to park in their lot. We asked why and was told people at the Marina kept using it so they had to start charging. So charge the Marina people not the guests. All this and they charged us $200+. We had stayed there a number of times but they have really let it go so never again.

Poor room condition in room 154. Great staff. conveniently located to downtown Charleston, and Folly Beach.

This is a very old days inn or something else from the 1960 or 70's. It is nasty. Took 30.min to check in. Our room smelled like bad musty water. We had water on the tv counter, bathroom counter and our floormat was soaking wet. The room is literally 10ft from a busy 4 lane hwy. It is noisy as hell and you hear everything in the rooms around you. We even heard a bad drug deal or something go bad around 3am. Lots of cursing and spinning tires. This place should be torn down and make nice marina condos. They should pay me for having stayed there.

Yes

everything was average I was expecting more

The staff was not friendly at all. When we asked to change the different room they not even effort to do. The hotel was empty. Not busy week.

Good location

Nice location across from marina. Easy hop over the bridge to downtown Charleston

The bath gel and soaps were exceedingly stingy. This hotel would do better by having large pump bottles of product in the shower rather than too-small, ecologically dangerous plastic bottles of insufficient stuff.

Our room was clean but they really need to put some money into it and replace and repair several things. Lamp shades were ragged and no grab handles in the slippery bathtub

It's an average hotel that was close enough to downtown Charleston. Nothing was amazing but it was decent enough to stay for a couple nights. While the parking lot is self parked, they charge you $15/night. That was not transparent.

I loved the location: a beautiful view of a marina for front-facing rooms. A great restaurant next door. Also, a Papa Johns and a diner less than a mile walk away for those with no transportation. Close enough to downtown Charleston that it's a very inexpensive Uber drive away, but far enough away to be less expensive. Great coverage of the front desk - employees were knowledgable, helpful, and personable. Rooms were clean. I stayed twice - one of my rooms was in good shape, the other needed renovation, although everything worked fine. Wifi did not work well. The property consisted of 2 buildings - the main one with inside entrances to rooms, the other a motel format. My experience was with the main building.

Very dirty and in an area with strange people walking around the parking lot drinking.

The morning breakfast buffet was a disaster. They only had 1 person preparing, cleaning and serving. She moved very slow and one of the hotel staff tried to help her, but she just mad at him! Even the guests asked if they could help since there were lost if people waiting.

The room was quiet and clean, although the bathroom lighting, vanity & tub need to be replaced. However, the parking fee was a rip off!

Yes, the breakfast area was busy and there were staff around to help keep it stocked and clean. We didn't eat any breakfast because it was very crowded and busy, but we did grab some coffee which was very yummy. The place was clean, i did feel like our AC was a bit off. Something in the room smelt humid or damp. Not a bad smell just made me think potential AC issues.

Also, the staff has been historically very pleasant. I am pleased to say they were all smiles this weekend as well. -FreelanceBeth

Extremely noisy did not get.any sleep at all.

The room was in serious need of repair, cleaning, shower leaked all over the bathroom floor . The desk staff was not pleasant or helpful. We got charged for parking in spite of telling the front desk on 3 occasions we did not have a vehicle.

Glad they had did renovations, much better than last time. I did not like paying for parking. I did not do breakfast.

We won't be back. That's all

it was clean

Half of the hotel is in a separate building so it feels more like a motel. If you get one of those rooms it can be a little loud The ac unit in our room emitted a funny smell so we could not use it. The shower curtain bar was bet so we could not close the curtain all the way. When we closed the curtain, the ends would sag towards the middle of the bar. Also it’s next to a working marina and they start early moving boats around so it’s tough if you want to sleep in. Also, housekeeping is by request, so you have to check in at the front desk if you want your room cleaned or bed made. However, the bed was clean and th water was hot so there’s that. And the continental breakfast was good. But I would not stay there again. There are other properties in the area that are cleaner and more modern.

Chose not to consume the food.

The hotel was over all good. You get what you pay for. The hotel is close to the Hwy so if you are on the back side you’ll her a lot of car noise. The complementary breakfast was good, AC works, and the room was overall pretty clean. It’s close to Folly and downtown Charleston. It’s a budget friendly hotel.

We had many roaches in our room #308 called manager said he couldn’t do anything due to hotel completely full. Said he couldn’t refund worst experience in a hotel for my wife and 8 & 14 year old children. Sad the industry is getting sooo bad

The location is nice by the marina but there's nothing around at walking distance. Since the hotel doesn't offer food besides breakfast, it's not a good location for food options or stores. The hotel is badly maintained and dilapidated. Positive: cleanliness and the kind staff at the reception desk.

We were in the second building which is exterior doors, the building is completely rundown on the outside. There is like a seating area between the two buildings were very sketchy people were sitting out there in the late evenings. Our room itself inside was fine. We never ate breakfast in the main hotel so cannot review that, but was not impressed at all with staying in the second building and felt kind of uncomfortable walking to our room late at night two women. If I stayed again, I would definitely say I wanna be in the main building. You could hear the highway from our room air-conditioning unit leaking in the right in the walkway outside of our room constantly and just very loud. You could hear everything next door.

Booker beware! They overbooked and when we arrived we were informed they didn’t have our reservation available. We had pre paid through Expedia had nowhere to stay and it was an absolute nightmare trying to get a refund. Shaunte at the front desk was incredibly rude. This was by far the worst experience I’ve ever had at a hotel. Even though it may be inexpensive, please please don’t book this hotel it is not worth it. Spend your money elsewhere.

Did not eat - too many prople

But THEY DO have attitude when questioning these things. Wyndham should be ashamed of themselves letting this crumb place represent them. Filth. Didnt stay for breakfast. Ate elsewhere

Upon arriving, the hotel asked for a $75 refundable deposit and then another $11 parking charge for the one night we were to be there. As soon as we got in our room, we noticed the TV didn’t work and the room was in substandard shape, even for the budget price, the ceiling looked damaged. When we woke the next morning, we had something like plaster from the ceiling that had fallen all over us in bed and had also fallen at other areas around the room, including on our luggage. I spoke to four different staff members and had mixed experiences and while the morning staff acknowledged my concerns and offered apologies, I felt that it was a lack luster response to the experience.

I booked this room because of the price but also because it advertised that there was a shuttle service that brought residents to downtown Charleston, which was amazing as I wouldn’t have to worry about ride sharing or renting a car. When we arrived, we were informed that there is no longer a shuttle service and that it’s because of new management? There are 2 buildings for the hotel, the main one and then a motel-like structure to the side which is where we were in. Of course, with my luck, we were put right next to the freeway and the dumpster. Both brought individual challenges of their own like the constant sound of traffic or the obnoxiously loud truck that changed the dumpster at about 6:00am every other morning. When we got into the room, our door wouldn’t shut. After slamming it a time or two, it finally shut but there was a slit of opening all around it. So although it was shut, it was not completely shut as you can pass notes in between it, or even better, things could slither their way in. When I received a generated text from La Quinta asking if we need anything the day we checked in, I mentioned the door concern but never heard back so I made sure the next morning I went to let them know. A man fixed the side of the door but not the top and bottom. Overall, not the greatest- respectfully. Not enough space to talk about breakfast cause Jesus take the wheel on that! Good lord.

Nice staff but halls were very dirty never vacuumed. Hotel is very run down.

This day was very nice. Everything was clean. The reception is very friendly. The managers own staff was very good. I do have an issue with the lady in cafeteria. I guess that’s what it’s called. Didn’t get her name walk in because they serve breakfast and came down and she just stared me up and down and didn’t even speak but she’s an employee so I asked I waited and I said hello. She looked at me. I said well you ain’t speaking. Aren’t you in hospitality? Are you working in here? No, I don’t work here. I’m volunteer OK well I’mma let them know that you volunteering you very rude very rude so I did let the manager know and she did address it so other than that, it was a very good stay. I would love to come back again.

The door seal to our room was missing you could see

It was okay

It was definitely just okay. Staff was fine not overly friendly. Bedding was really thin and lumpy mattress. Also, single disposable shower conditioner and shampoo instead of the refillable was not the best. The breakfast was good.

Never cleaned our room in 4 day stay.

A bit old property, shower handle was broken of my room had to report and get it fixed.

As someone who has stayed in several of the La Quintana locations this location was not as expected. Breakfast was bland and poor (definitely not appetizing as your website claims. Front desk staff apon arriving was scratching her head bad and thought i was trying to take a picture of her while i was on my phone handling business and also had no idea what the snack prices where and said we could not chargeto room but during checkout another staff member asked if i would like to charge the drink i had planned on purchasing before leaving to the room( very confusing as we where told that could not be done the night before. Hall on second floor smells of a sweat shop and poor air circulation. Room was somewhat cleaned, found hair tie on floor u der table which means floor did not get vacuumed properly. Beds looked and felt like they have been in the room for years, you could clearly see where the beds have caved in from never being turned or flipped. A/C did not work properly, made room smell musky and it stayed warm all night. Elevator kept messing up. Only positive side is the close proximity to downtown. Will not be returning to this location.

The location of this hotel was perfect. Breakfast was lacking. Sadly, they seemed short staffed, which impacted the quality of the breakfast offered. Our room was clean, but the hallways needed to be vacuumed. Overall, we loved the location which was between Charleston and Folly Beach! We also liked that it was located in a marina.

Rachel at the front desk was amazing - so friendly. Sad that the pool was still closed. The breakfast was great. The carpets could use a cleaning.

Great location

Breakfast is good, Staff are very nice and helpful!Thanks

Room was clean, staff friendly and breakfast as advertised. We enjoyed our stay for sure. It’s also conveniently located to the Charleston sites. It was very crowded with guests for breakfast and difficult to navigate so might suggest a different layout.

good breakfast staff verry good toilet to low for old folks and carpet dirty

Pool was closed. Floors were dirty. Don’t get housekeeping after asking 3 times .

First room the bathroom ceiling had water coming thru. Next room was good. Linens clean ,plenty of towels. Exterior walk areas outside the rooms in building 2 were filthy. Staff is friendly and helpful..You get what you pay for.

AC worked great. Loved the water pressure in the shower.

Didn’t get the room that was reserved. They said the didn’t have any available

Breakfast was not properly managed as they continually needed re-stocking but were unable to because of staffing issues… very disappointed in our stay!!

Good ac, really rundown hotel and rooms. Smell of wet dog in our room. Really close to a busy road.

Great location. Kind of stops there.

Only received room attendance once, even when asked. We were there 4 nights. Broken furniture, closet door upon arrival. Notified staff immediately. No one ever assisted. Laundry onsite but they had no soap for purchase and did not intend on getting any. Returning with luggade full of dirty cloths.

The AC was very loud. The bathroom was not very clean and there was a clothing item left on the desk chair.

Breakfast sometimes over crowded not enough staff to keep up

Dilapidated but clean. Breakfast was not fresh, often out of things. Heat & cooling didn’t work well. Room not ready an hour after checkin time. Staff nice but confused.

Staff was nice, common areas weren’t clean, room was clean, two inches missing off the bottom of the room door so we could hear the hallway noise. We were there on a busy weekend.

Ceiling was falling down in small batches.

When we arrived there was a long line for check in and took about 15 mins to get checked in. The building was run down and dirty. We checked our bed before unpacking and the bedding was stained. The staff gave a new set of sheets which were also stained. The bathroom and shower needs updating.

$4.50 for a bottle of water at the front desk. MINIMAL breakfast bar. I’m sure you get the idea as we have all seen properties like this. All of that said the location was excellent , 3 miles to city center . And the price was reasonable on a weekend when all other hotels were 2-3X their typical rates.

Would have love to have the ac have the room colder. The bathroom was dirty and the paint was peeling from the ceiling. But staff was nice, bed were softer than i have seen in a hotel. Overall for the price it was not the worst place.

Make sure you book on the Marina side of the building or you can up in a room by a dumpster with horrible highway noise all night…this was a last minute booking only because we arrived early to the city and our resort was sold out for the night. When I went to get ice I was greeted by a pit bull running up to greet me (thankfully he was friendly) might want to tell staff to inform guests with dogs about using leashes on site!! The marina was nice, restaurant at the end of the block had cheap eats with a great view…if your looking for the very basic with easy access to the city then this might work for you!!

It smelled like cat pee. The overnight staff called at 2am to see if our room was occupied, but we were sound asleep and did not answer. We then woke up to the staff member attempting to open our door repeatedly. We were very freaked out and were not able to sleep for quite some time. I went to the desk a bit later and asked for more details and he said the system glitched and it said our room was not occupied. I get the mistake but it was a crazy thing to happen. The room had an awful stench which lost its cleanliness credibility. We did not enjoy returning from our excursions to unwind.

There was someone in the room they assigned to me

Great!

The room was , ok , but there employee charge me over other room , and they charge for parking!!

The 1st room we stayed in was not up to par. However, the 2nd room was so much better. Still not sure why i was charged for parking? Breakfast was great and 2nd room was much cleaner than 1st room.

Good

Everything was great. The staff was friendly. The room was clean. It was quiet. Enjoyed my stay.

Room was great too until we saw roaches going in and out of the TV box on the dresser. The 2nd floor ice maker wasn't working which was inconvenient.

They sold our room so we had to sleep in our car

When our check-in was delayed, nothing was offered to accommodate the inconvenience aside from cookies, which felt insufficient given the circumstances. Additionally, when we finally accessed our room, the door was jammed and extremely difficult to open from both outside and inside. As two women traveling alone, this raised safety concerns and made us uncomfortable, especially since it required significant force just to enter or exit the room. Overall, the experience did not meet expectations in terms of communication, professionalism, or guest comfort.

Room didn’t have door

Room was ok, just wish there had been a microwave and fridge in the room. Staff was friendly.

Well

Staff were wonderful, property is run down. Door locks are old and faulty. We had very little hot water in one room and none in the other. Cable was spotty, and breakfast buffet is terrible.

Our room was not as advertised, we were put in the old run down dirty building next door with chipped and smeared paint and rust. Our room smelled like hot wet dog with neighbor's barking dogs at night. The front desk would not put us in a different room. We asked for extra pillows and were given a square throw pillow insert without a pillow case. The breakfast was a hot mess, no employees cleaning up after everything was ransacked, no food was replenished. This is the 2nd time we stayed at a La Qunita where a particular room and amenities were advertised and when we got there we were stuck in the old, smelly gross building next door. We will never stay at a La Quinta again.

Excelent

They gave away my rooms before we could even check in. They said we were late and it was 7pm

They did not have a room. We were stranded at 8:30pm after 10 hours of driving. Had to get another hotel room at 3 times the cost..

Neglected rooms, loudest heat/AC that made for worst sleep ever! Do not stay here!!

The following morning there wasn’t enough food at the included breakfast. Nor were there lids for the coffee. It was basically not included, something I had paid for.

Although, the staff was extremely courteous, ( Especially the breakfast server)the room had serious opportunities. The bathrooms had peeling drywall, the sink had to be repaired for plumbing issues and leaks, the carpet had either stains or torn pieces. I was was looking forward to the scenic view, but ns.

Front desk staff were brilliant! Very personable and able to address all of my questions/needs.

Yesss dirty and smell old

Great hotel affordable and view is fantastic

Door did not function properly. Would turn green and have to push incredibly hard to get it open. Deadbolt would not lock. Lock on bath did not work. Toilet would flush then five minutes later start running. Frig froze everything.

The room smelled terrible like pee. Staff was great, but the room felt filthy.

Hallways and rooms filthy. Very rough. Tub faucet broken and kept falling off. Dirty towel. Both elevators showed an inspection date of 2023 which is a serious safety issue (have photo proof) Very disappointed.

Room was very nice.

Poor customer service and outdated facilities. The room was old, had a bad odor, and felt unclean. The overall atmosphere was uncomfortable due to less than desirable guests. I would not recommend this property.

Ils ne m’ont pas rendu ma caution

Great location.nice staff,

Ice machine broken on my floor, treadmill was out of order, door deadbolt screws were loose and unsecured, found bugs in my room, randome guy was banging on my door at 10pm. I think that's all.

Very comfortable room. Staff was very nice as well. I will definitely stay there again.

I had a small fridge with no freezer. They only have one washer and dryer. You can't get on youtube or stream on the wifi. The gym just has an elliptical machine, and the treadmill is down. One bench and dumbells. One ice machine on the first floor. Customer service was great though.

Room clean & comfortable beds

We had no refrigerator( just an empty space where it and the microwave should have been) The TV did not work. The staff was very pleasant and did send a member to try to fix the TV. The bed was not comfortable, it was sunk in the middle.

towel was dirty and room had roaches

Ms. Ricki was amazing! Truly made my stay as comfortable as possible. She answered all of my questions with patience and kindness. Her care truly made me feel right at home, helping to settle all of my nerves while solo traveling.

yes everything was great. ill be back

Clean room the surrounding area was beautiful not having a mini fridge or microwave in the room was an inconvenience

Staff came to my room at 2am with another guest from a different room demanding that I open the door and give back my personal door dash order that I had received hours ago. No apologies were issued when the order was proven to be mine

Clean room, friendly helpful staff. Very accommodating.

Older condition

Great location with easy access to downtown Charleston.

The rooms were clean, people were friendly, and we enjoyed breakfast,

Clean rooms, quiet area, great location

It’s a good place to stay clean place

Upon arriving to the hotel the fronts doors were broken where I had to pry them apart to get into the hotel, after check in the elevator was out of service. When I got to my room the lights on the wall did not work & I finally found a light to turn on. All lamp shades looked absolutely disgusting like the room wasn’t cleaned in years. I went to the bathroom to take a shower & found long black hairs on the towels. I sucked it up because I’m not usually one to complain but it wasn’t until I was laying down watching tv & 2 cockroach’s ran across my phone & my pillow. I lost the roaches around the room & called the front desk who told me to pack my stuff & they would give me a new room. I got the new room which was slightly better however slept in layers & with the lights on to look out for more cockroaches. I travel for work & have never felt so uncomfortable in a hotel/room. I am hoping Expedia or la Quinta can provide me a refund of some sort for this inconvenience.

There were Roaches in the room, and I saw one around the food in the breakfast area, smell of marijuana in the hallway. Seems like every other guest had a dog. They now charge for parking by the night. I've stayed here in the past, and it was very nice, NOT ANYMORE. Despite the location. Beware!!!

Great price and a great location. Very comfortable bed and the room had everything I needed

Great staff, good breakfast

Room was clean, staff was nice but there was a dog barking all night long

Clean.

Old Dirty rundown with a bad coat of paint trying to hide problems. The staff are very, very nice. But I don’t think I’ve ever stayed in a worse hotel room.

The breakfast was not very good but it was better than nothing.

Poor communication of payment, I had to pay upfront and there were hidden fees. The staff at the front desk were always missing and were disorganized. Instead of 1-3 business days for my 'Incidentals Deposit' ($75.00 per day), it took 8 days.

The staff at this hotel goes above and beyond to make your stay feel like home away from home. The hotels is great, but the staff is exceptional

Room was clean, spacious, newly renovated, quiet

Room was nice

I didn't like the fact it was by the water and it smelled like fish water. The rooms needs to be updated but the staff was great

Nice facilities

Room 302 needs attention. Bathroom sink slow to drain. Caulk around tub needs replacement. Mini fridge ice compartment needs defrosting. totally clogged

Yes

The room had a strange smell, probably from the AC unit. Rest of the property was alright for the price.

It was quite in peaceful

YOU ARE DOING YOUR CUSTOMERS A DISSERVICE BY CONTINUING TO LIST THIS PROPERTY.

Very friendly, helpful staff

Room is good but the receptionist is not good at all

It was ok . I paid for a room with 2 queen beds and got a room with 1 full bed . We were so tired we just stayed with it . The front desk said I had to take it up with Expedia that they couldn’t just give me a credit .

Good

Nice location!

I shouldn't have to pay more to upgrade my room in order to have a refrigerator or to request late checkout. That's ridiculous.

Everything was great.

When we arrived at the establishment to find our reservation randomly cancelled. No explanation provided. The front desk person was also rude.

Great location, that’s where the positive ends.

Front desk was rude when I checked in and my room was not sound proof at all. They never sent my security deposit back until I called 3 weeks later and asked for it.

The breakfast was good. The clean room wasn't so bad. The AC was ok. Staf was different.

My reservation was canceled by management at the hotel because they said they overbooked even though I made my reservation the night before outside of the 24 hour grace period so I didn’t really make a reservation. I purchased a hotel room for that night and still was turned away at the hotel and I still have not received a refund.

Hotel lobby, hotel room, and grounds were dirty. Upon arrival I was told the hotel was sold out, eventhough I had prepaid for my room. After much discussion and considerable time I was downgraded from my original booking and placed in an outdated, run down room. I was told to contact the manager to fix the problem and he was incredibly rude. I would not recommend this hotel.

This property is in a good location, inside a marina, our room was in the outside building and was very dated and not very clean. But it got us through for the one night we needed

Room was clean, bathtub/shower needs repairs. Check-in took much longer than expected but check-out was simple and easy. Was not expecting a parking charge. Convenient location, pet-friendly, good for a short stay.

I then requested a room in the newer building, but I was told it would cost an additional $22 per day. Since I had no other option, I agreed. Unfortunately, even in the newer building, the room door was tilted and difficult to open. Overall, the hotel is poorly maintained. I previously had a good impression of La Quinta, but this location significantly changed my experience.

Roaches in the room bed broken smell of pot coming from another room into ours would like a complete refund would like to talk to someone 606-308-3959

FANTASTIC customer service and a beautiful area I enjoyed walking along the river and how the staff made me feel so welcome

Everything was fine.

Very poor clientele. Pot smell everywhere. Barking dogs, screaming patrons! Doozy staff!!! You have been forewarned.

Great service beautiful view clean rooms

AC was excellent. Food service was not what I expected. The only breakfast items were pastries.

It was clean

Fantastic

ROOM WAS SPOTLESS

The eggs taste like mush. How hard would it be to actually cook some real eggs? I got a video of roaches in my room and hear all over the floor. I made a complaint and their only response was why didn’t you come to the desk and make a complaint before staying in the room? My question is why are you offering these dirty rooms to your guest?

It was okay had a bug on my pillow case

Keys

Room was in good condition. Check in could have been smoother. Ice machine did not work on our floor

The room was clean bed was comfortable cable was great breakfast is the same every morning but variety of options staff was nice yes my experience was AMAZING I most definitely will be returning!!!

It didn't go well because people was out outside all time of night dog barking and hot water wasn't hot

Yes

Staff was very nice and helpfull. I love the room.

Pillows in terrible state, air conditioning in terrible state, doors peeling off, untrained staff who were loudly announcing my room number at the lobby during check in despite the fact that this very Laquinta is along the road with every door outside- more like a Motel 6. Terrible experience. I cant even sleep, my gun next to me because it feels unsafe.

I was wondering why the nightly rate was so cheap for the location. Upon entering the room I seen a bug on the dresser that closely resembled a bed bug…. I ended up leaving as soon as I seen it.

Good

Everything is excellent with the room, one little details is that the Youtube is not working on the TV either Netflix

Room was clean but needs some updating. Breakfast fine. Television did not work called the front place on hold for 15 minutes before I hung up. My husband went to the front desk to wait in line for help and fortunately they maintenance person saw him and immediately came a follow xed ifthankyou

Yes it was a good room with nice staff only thing $75 dollar deposit was not expected said nothing about it on the website otherwise everything was great

Courteous and helpful staff

Yes

Good Breakfast

Easy check in. Lobby area clean.

Everything was good.

Our Non-smoking room smelled like pot. Inconsistent availability of hot water. Bed sheets on one of the beds was not clean. TV had a line across the top of the screen. Desk chair was past worn out. Good price, except we also had to pay to park. I guess it’s true, you get what you pay for.

Bathtub plug did not work. Things were a bit shabby. Really strong smell of pot in lobby. Staff smoking right outside door. Cigarette Stubbs in plants. Ran out of breakfast food

The breakfast bar run out of food at 9:30. We asked the attendance for more food. They said they were out. I’ve never stayed at a La Quinta Inn that did this.

Quiet, convenient and clean. Stayed here many times for kayaking programs as it is close to the many on water programs I teach or participate when I am in Charleston. Big compliments to the night staff for addressing the booking of my room and the upgrade!

Staff was very nice and the room as clean.

Room clean, ac cool

Neglected

Moved to first floor-floor had leaves and dirt. Floor was bubbled and difficult to walk on in some spots. Shower head was coming off cockroaches lamps rusted-bathroom floor dirty-tv signal quit, no maintenance here to fix. Wanted to switch me rooms again-tv not working again next day. Said they were having issues and waiting on provider to fix Ice machine didn’t work Hallway floors always dirty

Needs some updating, I saw roaches and went through two moldy muffins.

Staff helpful but room not in great shape. Lots of dust in bathroom as well as sugar on the bathroom floor.

Had to pay to pack. The key to get into the room would work when arrived. Went to the front desk to have it fixed and the said “we will send someone over”. 30 minutes later nobody came. While I was outside waiting for him to come I called the front desk to remind them and they still never came. I I was so fed up and disgusted by this place that I left and booked a hotel elsewhere with a different company.

There were the same three people smoking weed in between the two buildings where you walk to go to the main building to eat breakfast which is set up like a court yard and employees were interacting with them and walking past them constantly and never addressed the issue. Could have simply just asked them to go to the opposite side of the parking lot. It smelled awful.

The "outer building", which we eventually referred to as the Down and Out Building was unclean and unsafe. There were blatant addicts and illegal sex workers present, cockroaches in the room and the elevator was stuck on the 3rd floor, with no emergency button to push for help. No ice machines, a second key card required to enter the main building, and a very refugee vibe. The main building was cleaner but the walls were this and the carpets were filthy. Ice machines were grimy, limited and unhealthy breakfast options. Would not recommend, even for the price.

Yes .very good stay there

Location

The AC was functional. The tv was outdated. The mattress wasn’t the best, neither were the pillows. There was a stale smell in the room. Staff was great. Everyone was super nice and helpful.

Room was clean place was pretty quiet no complaints at all

The staff was amazing. The bathroom could have been a little cleaner, but it wasn’t disgusting. The pillows on the bed could also be better but all together the staff and hotel were great.

The room was unsanitary and the hotel overall nor any part of the property was properly represented in the pictures and I did not even end up staying the night. I’ve already been in touch with Expedia about the situation and have already contacted the agency that owns the hotel.

No maid service

The room was not very nice but not expensive. I spotted a and killed cockroach in the bathroom. That can happen. I woke up to a cockroach crawling on my body and then saw two more on the walls when I turned on the light. The desk clerk offered me 20% discount. WOW. I insisted he offer me a new room which he did. I then booked another hotel in the middle of the night and went to the Holiday Inn Express. Cockroach infestations are below one star. On My Body In The Bed!!! Disgusting

All of the lamps , shades vents were rusted Old and horrible The desk chair was old and rusted and didn’t roll Super disappointing

We stay at a lot of La Quinta’s mainly because you were the best hotel that allowed pets. But now you charge for pets, but you don’t let people know that until they arrive. Pets are far better than children. Children tear up far more than a pet will so why not charge for children? That was the first thing, we got in late. We were exhausted from the long 10 Hour Dr. we get ready to go to bed. We lay down and it smelled so so bad like someone had taken a literal bathroom dump in the bed. I immediately went to the front desk and ask him to smell the pillow. I said you have to smell this. Why does it smell like a sewer? He said I’m not gonna smell that and I go well you’re going to check me out because we’re not staying here. Unfortunately, I had prepaid and did not get the insurance because I had no plans of canceling so I told him if you do not allow me to check out right now I’m gonna throw a serious fit in this hotel and there was a line of people waiting to check in. He said no problem call Expedia have them call me. I will confirm the problem and we will refund you the money which thankfully they did but by this time it was 11 PM we had driven 10 hours. We were exhausted and had to find another hotel to stay. I don’t think I will ever stay at a La Quinta again and I have stayed at them for years you need to get more pet friendly. You need to have someone from corporate go in and check hotels management. I could go on, but I’m limited space

I requested house keeping everyday and they just do it once ! The carpet was dirty The pillows are dirty and smell bad ! I’ve been in another la Quinta hotels in different places and this time cleanliness was terrible !

My television didn’t work properly. There were ice machines on all floors but only the first floor machine had ice. Having the pay for parking seems excessive.

Good price

A

The shower handle is in immediate need of replacement. Water pressure was low, but good enough to rinse off OK. Need to add a small refrigerator to every room for crying out loud, this place is right next to a boat dock.

People slamming doors all night and talking loud. The bathroom was in the middle of remodel and the towel holder was left just laying in the floor and the toilet was not sealed to the floor and moved everytime you sat on it. Coffee pot didn’t work. Will not stay here again

Staff check in without any greeting. No hot water on day one. No water on day 2. Unable to shower.

Yes I requested housekeeping three time nobody showed up left me with dirty towels. They try to charge my card numerous time claiming it was an error when they keep on charging my card. It was very frustrating from the beginning to the end I will never book la Quinta hotel again they put me through hell!

All was good except my pillowcases and my sheets had hair on them when I open the bed up

Some of them!

Room could use some updating; paint, fix the ceiling in the room, repair and paint entry door to room

Bathtub was very dirty

Everything was good

Went to check in alittle after 330 and was told my room wasn’t ready. Came back later and my room was musty, had bugs in the bathroom, the shower leaked and flooded the floor…

Clean room and nice staff.

The essentials worked well like ac and lights. TVs and phones do not. Worked for a quick one night stay.

I couldn’t go because my flight was cancelled due to the government shutdown/airport dilemma

Everyone was so kind - great price

Front desk team was a mixed bag of professionalim and courtesy. Understanding that the guest ask questions to get information should not be seen as offensive and be responded to with aggression and defensiveness. Breakfast could be improved also the exterior of the property requires some improvements which can make guests feel safe.

We just checked in and there was a massive cockroach that ran across the room as we were bringing our suitcase in. Room looks like it is under construction- drywall on carpet and paint and dust. We are not going to stay here tonight- looking for another place after 15 minutes

The room was dusty , as you could see dust one the back of everything. The Ac was fine but we had to take our own trash out, requested housekeeping but they never came to our room. The sink stopper didn’t work and we had to take our own towels down to get new ones. The bedding was hard and there were several pieces of hair found in the bed and shower.

The original room assigned was in an adjacent older motel building rather than the newer main building. The HVAC in the room was so loud that the maintenance person tried to fix it but couldn't, so we were move to a different room in the main building where we wolk up to bed bugs on the night stand and on the bedding. To us the facility seemed very old and in need of extensive maintenance. We will commend the facility maintenance personnel who tried to repair the original issue, but unfortunately were not able to do so.

Love that it’s by the marina.

The room was not in good condition. The bathroom had many issues including poor caulking around the tub (with what looks like mold), bathroom sink stopper not connected, and the room smelled moldy. I asked to have maintenance fix the sink stopper but it never was fixed.

Also, breakfast had been cleared away by the time we went to eat, although we were there about 15 minutes before the advertised end time.

A nice hotel for the budget conscious traveler.

Nice and convenient to where we needed to be. Needs some updating

Easy check-in, friendly employees, good breakfast choices. Room was a great size and in very good condition. Nice location at marina. Great price for the stay. Will definitely stay again.

We stayed at six different hotels in a span of about 12 days and this by far was the worst. We had a terrible time getting hot water, there were roaches in the bathroom, and overall cleanliness was subpar. The breakfast was average and did offer a few varieties. The staff although adequate, did not go out of their way to make you feel welcome. Since we spent very little time in the room, it did satisfy our needs at the time.

We did not take advantage of the breakfast

Worse place we ever stayed in

Friendly staff but no clean room

Clean room, easy check in.

The room was very nice and comfy. Everything was nice and tidy. The only thing I didn't care for, there was no way to heat up my food or keep my drinks cold; no fridge or microwave in the room. Overall, the experience was good.

The breakfast was crowded and limited. A few bugs in the room. Poor wifi. Solid AC. Comfortable bed. TV was not fully set up.

The room and property was not as advertised. We were in a different building motel style not the pictured hotel style. The room looked like they had tried to update it nicely, but was not nice. Many photos to attach.

Fitness room should have been closed. Breakfast was meh. Whole facility should have been renovated several years ago.

Some renovation has started but is long overdue. Convenient to where we were going but that’s about it.

Nasty staff, refused one room with garage on floor, second room had bed bugs.. STAY AWAY!

The room was ok, bathroom and carpet needs a refresh; the bed was very comfortable. The staff was friendly and helpful.

Limited not full service facility. Not told of this issue till after arrived and NOT at check-in. Phone not work, clock not work, room needs upkeep -paint. Toilet very low to floor. Only one small trash can. Bathroom door dirty. Ice machine only in main building. Inconvenient.

DO NOT stay here, I had come down here for a wedding and just needed a quick hotel with a buddy of mine and it was an absolute horrible time. We started off by having problems with our lock on the door and we constantly had to get new ones, they just kept saying we were putting them next to our phone. The shower doesn’t get hot, just warm but we really had not said anything complaint wise at this point. After our wedding is when things just went horrible. We go back to our room and of course it doesn’t not work so I get another key card, that doesn’t work, so I get another and that doesn’t work. I eventually the guy at the front desk he has got to come and figure this out. He comes with the master lock and the door still isn’t opening and he clearly has no clue what to do, he then leaves and starts making phone calls but no one is answering him because it was now 4 am and he’s got no answers or anything for us. After another 30 minutes my buddy eventually got the door open and we got all of our stuff and got out of there asap and had to go buy another hotel. We both noticed our door was the only one with a different door handle and lock so this must of been an ongoing issue and they were just willing to put us in that room. Never again at any La Quinta or anything like that.

Tv quit. Instead of replacing tv. Made us move to another room. Stated they had no other tv. Should of got one from unoccupied room. But nope. Made us move. Senior citizens and we had to pack up. Move to another floor. Staff seemed to not care. Not ever going back to this place or another Laquinta.

Nothing was "bad" and there were no visable bugs, stains, etc. It just wasn't great. The bed was fine but the pillows were super flat and uncomfortable.

The quality of the room was ok but could use an upgrade.

Room looked nice and bed eas decently comfortable.

We are not fussy as a family so takes alot for a poor review. Location good for downtown -short drive. Initial room we were given had no fridge and wifi did not work. I went to front desk to ask re wifi and a very nice lady upgraded me without me asking- this was highlight of stay. New room was ok but dated - whole thing needs a touch up. At least it had a fridge. Wifi was very poor for whole stay. Not ideal for our son or work purposes. On night 2 the toilet blocked. I went down to front desk at 9 pm and was told someone would fix it. I returned to desk at 1045 to say no one had fixed and we were going to bed. No apology but was told that he thought it had been fixed and the workers were gone for the night. I was offered a plunger! Next morning at check out same staff member - no apology.

The staff were very kind when I checked in, which was very easy to do online beforehand. The room my mom and I shared was handicap accessible which was great for her. The room was clean and well maintained. The bathroom was very nice and clean, the shower was our only issue because of the temperature and pressure but it was only a minor inconvenience. The free breakfast was great as well, a good variety of options to choose from. Overall I would definitely recommend La Quinta.

The beds were very comfortable and the shower was very refreshing!

Clean room, nice staff except breakfast lady, run down properly (holes in curtains, lots of dirty chipped paint, loose nuts and bolts for locks etc, ). Pictures on wall nice. TV worked well. Parking convenient although cost an additional $10 a night. Travelocity scammed me for $10 extra on the final bill for insurance I never requested. Dissatisfied with being scammed by Travelocity

The only good thing about our stay was how nice the front desk employees were.

Good

Really need to step up your pest control. Roaches were everywhere.

The room.was clean and very nice

Drove into town for dinner, wasn’t that difficult.

Staff were very helpful and friendly

Room air was stale and musty, bathroom was gross (lobby bathroom too), tv was broken, and while they waived my fee because I said something, their first instinct is to charge for parking with a huge lot and no access to public transportation whatsoever. The location is just about the only thing this place has going for it.

Helpful staff

Maid service needs to check microwave for food as well.

I got sick after spending one night. Carpeting and mold and mildew. My tv didn’t work properly. Fridge wasn’t working when I checked in

My trip was for cancer treatment. My room was booked for one night 16-17th October and i find out upon arrival that parking in their "owned" parking lot is $10.00 per day. (Which my card got charged twice for even after checking out!) Please do not stay here because it is a ripoff from the beginning. It ended up costing me more than i could afford. There were no washcloths in the bathroom and when i tried calling the front desk, multiple times,nobody picked up. So, my husband went downstairs to the desk to see about some washcloths and the clerk was on her personal cellphone (on speaker) and waited on him, giving him one hand towel instead of a washcloth. Unbelievable! Never again!

Thank you

?

Feels more like a motel 4 than a la Quinta. Can’t find a remote in the room.

I booked this room at this property because my husband was having heart surgery at MUSC and it was close. The room was dirty and bug infested. I have pictures to prove it! The bugs were everywhere, the baseboards were filthy, hair in the bathroom sink. Just gross! The deadbolt mechanism on the door frame was completely gone and you couldn’t lock it. I would not recommend this place at all! If I could I would give it a negative 10!

No shops nearby, Roach in room, not safe at enterances, people eating there that don’t stay there.

In the room we were assigned, there was a broken picture frame, large amount of dust buildup behind the bed and along the wall, and in the bathroom, the hot water lever was broken in the sink.

Door in bathroom would not shut very cramped room. need fixing up.

The shower rod was broken, and the shower curtain didn't cover the shower while in it, therefore the water wet the floor in the bathroom. I mentioned the problem to the staff and I was totally ignored.

You get what you pay for.

Be careful. The open corridor means its a motel next to the nicer hotel. Everything is broken down amd gross. Curtain shower rod falling off literally. Phone doesnt work. No fridge no microwave. When locked door isnt fully shut.. the view is a packed marina and to the left is stacked boats.

Property had really gone downhill since I stayed there a year and a half ago. Side and back door to hotel could be accessed at anytime by anyone. Never seemed to be locked. Carpool hallways needed cleaned or replaced. It’s in a great location but definitely needs an upgrade. Staff was nice. Dinning area very clean.

Also, very lukewarm water when I showered. My shower had a hole in the ceiling that water would drip on me- so strange- didn’t know where it was coming from. Good price but not a great experience. Sorry. Room 257

Staff were very helpful and pleasant. Room was clean.

Overall good experience tv in room did not work

Nice Hotel, great location and service. Clean rooms

Quiet, walkable, great food options

Moldy rooms, dirty, smelled like weed and urine. The door barely opened since the battery was dying, $16 a night parking fee, it was overall just bad. Would not go again.

The staff here is really great! The hotel overall could use some maintenance and TLC. The breakfast could be more palatable and the wifi a lot better. However, overall, it was a convenient location and comfortable stay.

Room booked for 5 people, we got only 2 double beds. Staff apologize but offer no option

I had a room by the highway. Yeah never again.

Not a good experience. Hotel run down and dirty. Employees not helpful. Noisy room with constant sound of moving furniture overhead for 2 days straight. Tried to call front desk but never an answer. Needed extra towels but front desk had none and neither did housekeeping. Mattress had a bow in it and hair dryer nearly caught fire

After a long day of travel we arrived around 9pm. I had to wait about 15 minutes at the desk for an employee to appear to check us in. The employee offered no apology and no explanation for the empty check-in desk. When we got to our room the floor was filthy. I went back to the desk to ask for a broom. The attendant refused to let me borrow one saying he could'nt go help himself to the housekeeping equipment! He said housekeeping would take care of it in the morning. I told him I didn't want my dog getting into it during the night. He still refused to get me a broom. I asked for a different room & he said all rooms were full. I went back to my room, used a bathroom towel to clean up the floor, including a dead crab carcess, some kind of bolt or screw, black dirt, and pieces of drywall crumbs. I took it to the desk so he could see what I cleaned off the room's floor. He offered no apology & just asked me to go put the towel in their laundry bin. I said I wasnt going to do that & left the towel on his counter. We could smell cigarette smoke all night. The air conditioner wasn't working properly or something because the air in our room was humid and everything felt damp to the touch. It stayed that way all night. We are very disappointed with our experience at LaQuinta. I will never again stay at a LaQuinta. The floor being disgusting was bad enough but the desk clerk refusing to let me borrow a broom was just too much and very, very, unprofessional. Wish I could attach a pic!

The bathroom was in terrible shape. Also, had to kill a cockroach climbing the wall.

Very convenient to downtown

Toilet flush didn't work, zero water pressure. Overall the property was fine and I had been there more than once but the condition of our room was not pleasant

So when first walked in to check in late at night women had an aweful attitude ver unprofessional but the guy at check out was really nice the room felt wierdly moist like the blankets were slightly wet the whole night and couldnt get wifi to connect to tv bed was not ver comfortable got aweful sleep cieling was peeling and falling on me all night asuming from the ridiculous amont of moisture in the room would not stay again

The hotel was not clean. The hallway had not seen a vacuum in a long time. The carpet had many stains. Our room had not been dusted. There were hairs in the shower. Some repairs had been made, but they were evident by poor clean up jobs. We arrived after dark and left before sunrise. I would not want to stay here longer than one night or with a family with children who needed to take their shoes off.

Sheets were gross found trash from previous guests in the room. But spoke with Dante and he upgraded our room to the proper experience and was incredibly kind and understanding

Property very run down

Property is rundown.

Lobby had a bad odor, elevator had an odor, passage way to the rooms had an odor. First room had a VERY bad odor, dirty headboard and curtains, we then switched to a secondary room which wasn’t as bad but then we later found multiple roaches and had to relocate to another hotel after hours. Front desk agent was great and very accommodating. We did not have the time to access the gym or laundry.

Great location and good value

Hotel was clean and tidy. Rooms comfortable . Breakfast was more than adequate if basic. Location was excellent and overall very good value for the area

Just in for 2 nights. A nice hotel and I am partial to boats and marinas, so that was cool!

The shower is broken. some maintenance worker came into our room without knocking.

Clean rooms

Clean room.

Dirty

The staff was very professional

Everything was fine, except for the final morning of my stay. I had to get up at 4 am because I had an early flight and there was no hot water. Front desk personnel weren't very friendly or helpful.

Nice view of the waterway with boats. The motel part is old and in really rough shape. Torn carpets, low toilets, damaged toilet seats, TV didn't work, they replaced it with one that the volume didn't work on. Staff was easy to deal with. Appeared to be a family living there and hanging out between the buildings at the picnic tables cooking in the evenings. Hanging out during the day. This is an ok place to stay. I see why why it's 3 stars or less!

Clean room

Staff wasn’t very friendly at check in or check out. The room smelled like mildew. The hallway smelled dirty, like a locker room. The elevators were hot and smelled like cigarettes. I like the convenience of the area, but there's several other places to stay down there in that same area that are clean and comfortable. I usually wouldn’t leave a review like this but I was sent the link.

We were put in a room that smelled like mildew the sheets and blanket was damp so they were not clean I will never stay at this hotel again

Sheets had stains on them and were yellow, while place is super run down and didn’t feel clean at all.

We had a good stay at the hotel, the room has a bit of moisture issue but comfortable enough bed and great value plus convenient enough to get Uber’s to downtown. Not much GF options in the breakfast but nice to have scrambled eggs, yogurt and fruit. Check-in and check out went well and staff were friendly throughout the hotel. The pool area was nice and view to marina too.

No refrigerator, dirty room, poor interior lighting, inoperable gym equipment

Excellent

Yes it is in a convenient location.

The hotel is dated, needs refurbished inside and out. I would not recommend staying there again, one of my most disappointing experiences ever. The hotel is in a very nice location but I didn’t feel safe because of the number of people staying there looked, how can we say like very suspicious.

The television in our room did not work initially, I spoke with the front desk and when we returned it was on but the remote did not work and we couldn’t shut it off! I ended up unplugging the television!

no shops nearby

It was okay

Everything was great

The room was dirtier than I expected, lamps weren't very good (in particular the outlets on the lamps were unreliable and flimsy), the bathroom had paint spots on the floors and patches on the walls. The room did the job but I wouldn't be keen on coming back unless I had to.

It was a very stressful few days. We are both in our 70’s

Right after checking in as we were walking to our room there were two adults smoking pot in front of a child, about 8 years old. Then our key didn’t work so we had to switch rooms which we wanted anyway. And to top off the visit that was for my birthday I had two dresses stolen from my room. The hotel hasn’t done anything about it.

It was nice and clean

I have already to them I will not go back again

It was ok once we changed room because of having to get rid 4 pest in the first 10 minutes in the room.

Staff were rude and unresponsive on calls and left breakfast area dirty

Despite making reservations 6 weeks in advance, my room was NOT ready when I arrived at 3:15 p.m.… it took about 30 additional minutes before it was available and the staff acted as though they could care less… the room was very disappointing in appearance and overall cleanliness… the mattresses were worn and visibly diveted.. the TV was not functional… and the hidden fees of $15 per day to park in the hotel parking lot was totally unacceptable… I will NEVER stay at this location again and I will strongly suggest to others that they stay away from this place.

Great stay, bed comfy, loved it

From the absolute rudeness of staff at front desk to the smelly room, it was a joke. Go anywhere else. Oh and roaches in room.

At check out the clerk was setting the housekeeping cards and never really acknowledged me, when he finished with the housekeeping staff, he looked up at me and asked if I was checking out and took my card and turned away. I would usually get a copy of my invoice, but I felt I would disturb him, so I just verified on my CC bill.

Everything in the room was broken. Shower rod was so broken you couldn’t use the shower curtain, the bathroom was gross. Can hear outdoor noise all night long.

The front desk staff seemed to have a poor customer service attitude.

It's a very neat place with impeccable service!!

The scenery

Convenient. Good price. Bathroom a bit tired.

The toilet was defective and overflowed. The room keys were defective and had to be replaced 4 times. Poor customer service!

There are obvious needs for maintenance at this property - doors so rusty that chunks of rust fall from the bottom onto walkways for the outside entry units, outlets that do not work properly, hairdryers and tv units that are not operable, and finishes on lamps and other items that have been delaminated/corroded for years due to not operating ventilation and HVAC at all times of the year in such a high humidity coastal area. There were also no microwaves or fridges available in the rooms where we stayed and at the end of the stay, we were charged a penalty fee of $250 for smoking in our rooms ... We ARE NOT SMOKERS! If outlets, lamps, and tvs do not work, it is reasonable to expect that the smoke detection devices did not work properly either. Additional problems - drug paraphernalia and marijuana smokers on the property and there are no measures around the property such as fences, gated entries, etc. Just not the stay we had hoped for and an insult to be told we were smoking anything in our rooms. We will not stay there again.

It was unbelievable the condition of exterior doors. Windows were dirty. Hot water took forever to get hot. I was extremely disappointed.

It’s great location

Place is Horrible, room had roaches

The room was affordable but the attitude and "helpfullness" of the staff was terrible. There was a miscommunication which caused confusion with the booking and we had to wait over an hour to sort out details for a room we had already paid for. Awful when you are tired and just need a place to sleep after a long day. Corporate Wyndham could not get the check in desk to answer the phone either...

Not refrigerator or microwave in the room as promised when making the reservation. I believe we should be compensated somehow.

The computers were down so it took over an Hour in line then they would not let me check in because I didn’t have my id with me even though I did all the check in online ahead of time?

Easy location convenient to downtown. Otherwise was mediocre at best. They are renovating so there is hope. Beds were decent but room was tiny and our view was a large metal fence box surrounding the a/c unit 3 feet from our tiny window. Breakfast was awful, other than the waffles. Not a typical Wyndham hotel. Zero water pressure in shower had to rinse hair in sink to get soap out.

Convenient to go to & from my new home on James Is. Everyday to receive workers, packages, etc.

Nothing unique and it seems old, also they charge for parking like for what reason that something must be free we in Charleston like come on!

The property was run down and the room was bad. Most laquinta are usually good. This one need an upgrade

On Sunday morning around 4:30 AM, the guest and myself were awakened by a fire alarm in which fire rescue did respond to. The staff made no apologies for the incident, which turns was a false alarm. I was not aware there was a fee to park at the hotel, for the price of the stay, parking should be free. Since this is a pet friendly hotel, staff should really do a better job at cleaning the rooms, my room smelled like a wet dog! That was really disappointing.

Walked into the check in area and the front desk was unoccupied. Waited around 10 mins and someone finally came out . Should’ve left out a sign out to let the guest know at least. A lady came out while I was sitting there waiting . Not even acknowledging that I’m there and walked into the door and return to the front desk . I wasn’t sure if she works here so I asked her . She stated that she works here and asked me what is it that I need . I believe the attitude and tone should be a bit better since it’s about customer service. I went to the car and grab my stuff and noticing she was on the phone already . I guess that’s more important.

What I loved the most that even though the rooms weren’t as they were shown in the pictures. The staff was really great! And I’ve never seen a breakfast area so clean and appealing as this one was.

You get more than you pay thats for sure the satff is helpful and nice. This was our second stay for the last six months and looks like we will continue doing.

The beds were lumpy and the mattresses were falling apart. Breakfast was ok. But we will never stay there again.

We chose this location for convenience and price. They do have breakfast but make sure you get there early. We parked a boat and trailer in the parking lot at no extra charge. Room was nice, just remember you are in Charleston by the mash so the room will feel damp unless you turn down the AC. Loved staying next to the docks!

Easy to get across the river to the historic area. Beside the hotel is a restaurant with panoramic views of the river and historic area.

The facility is old and in need of an updating. Our bed was completely sunk in on one side so we were rolling into each other all night long. They key card to our room kept failing and took five or six tries to open the door each time we used it. Twice we had to have our spare keycard reassigned but it, too failed again so we gave up. It became a joke between us about the door. The hallways were dirty, but other common areas seemed clean. They charge you $10 per night for parking, which is absurd considering they have their own lot. The WiFi is slow and went out often, so I wouldn’t recommend it if you need to rely on the internet for any kind of business purposes. Pros: The location is perfect and safe and you’re right on a little harbor with water. Easy access to the beaches and downtown.

Bad plumbing, staff was not helpful and I haven’t seen a hotel this century that did not have a mini fridge in the room.

We’ve stayed here many times and never had any issues. We think it’s changed management because we never had to pay for parking before, staff was unusually unhelpful and breakfast was hit or miss for the availability of food.

Cockroaches

My sheets had poop on them and it soaked into the mattress pad! When I told the front desk, they just gave me new sheets to change it myself. What kind of a hotel does not change the sheets between guests? Gross

The room was absolutely disgusting.. nothing was cleaned.. there was smudged hand prints all over the bathroom door.. make up smeared on the toilet seat and sink.. and the comforter on the bed was absolutely disgusting and dirty.. the tub was completely stopped up n woudlnt drain properly.. and the AC never got cold and it turned off in the middle of the night and the room got uncomfortably hot even though the temp was set low

The people and guests

Even is great

Loved the dog at McDonald’s house

Enjoyed the day

Equipment( tv and phone) were damaged

Quiet and comfortable. Perfect as a stopover for a weary traveler.

Only 1 staff member charges a deposit on any room at this hotel

The property was great and the location was perfect very close to downtown Charleston.

The bathroom wasn’t functionings well, the people who stay there were noisy in the early hours of the morning. My kids shouldn’t be hearing that…

Very rude desk clerk and room in disrepair and damaged

Our first room in the separate building. Wasn't very nice, so we went back and upgraded. It to the other building, and it was beautiful and very nice. I like that older building. It really needs to be modeling, but the newer building was simply wonderful.People were very friendly and their breakfast was excellent

It is convenient. There were some mostly minor issues with room cleanliness.

The stay was fine. The hotel is very old.

The staff was great, everything else was not. The fact that you have to pay for parking is absolutely ridiculous. The toilet pressure was non-existent, leading to some disgusting situations. The front door of the room had a gap in it at the bottom so big you could see daylight through it. It also looked like it had been kicked in a few times. No microwave or fridge in the room is ridiculous as well. The rust on everything metal in the room was a huge turnoff as well. The smell coming off of the carpet, almost like it was shampooed and not fully dried was disgusting. Hands down the absolute worst La Quinta I've ever stayed in.

My room didn't have a microwave or refrigerator in it

Everything was good, just waiting for deposit

This was a sad mistake. The property (or at least our rooms) were in sad states of dis-repair; ceiling plaster falling off, tubs with no stoppers to give the little ones a bath, towel fixture falling off the walls AC Roaring like a truck with little cooling power and a mattress you could feel every coil within. Had I know they had turned themselves over to being a low-budget Work Crew hacienda that has no self-esteem, I would have gone elsewhere. Property was littered with trash and debris. Folks sitting on the back curb drinking

Accross the way from a boat harbor, fortunately we had a room facing this side, the back side faces the freeway. We were in bldg. #2 which has no ice makers or other amenities. As other reviewers have mentioned, there is a $10 fee for parking. Room was dated yet large and clean

It looks a lot nicer on the site didn’t get our room till almost 6 because they weren’t cleaned . Wasted my money staying here

The hotel was ok. The room was "clean" it was vacuumed, and the sheets were clean. The bathroom was in need of help, the molding around in and around the shower was cracking and/or had mold that had been cleaned but still showing, the sink didn't drain and at one point during the night a chunk of the ceiling fell. The door was difficult to open from the outside, and I needed housekeeping to show me how to open it. The staff was efficient. It was alright for the quick turnaround I had moving through town.

1. The lock key is non-functional. 2. There is evidence of cockroach infestation, few unknown evidences too. 3. The commode seat is unstable. 4. The bathtub tap is broken. 5. The door exhibits oil and dirt accumulation. 6. The room is in a state of disrepair and lacks cleanliness. 7. The lobby area is unclean. 8. There is an undisclosed parking charge of $11 per night.

I have stayed in La Quinta Riverview Charleston exclusively for several years. It is not for everyone and the online reviews that are scored low are actually consistent, accurate, justifiable and with a lengthy history describing the rooms (particularly the annex building) smell of cigarettes and/or mildew, bed bugs & ants commonly are in the room, the lamps are often without bulbs, housekeeping, towels and bed linens are typically

Very worn and fraying carpet in the room, very noisy in the hallway, very loud doors slamming near our room, rust on the bathroom door knobs and jams, mold on a lamp shade, sand in the shower upon arrival, hot/cold nozzle in tub coming off with mold behind it and the bathroom sink was very slow to drain.

nice spot for a quick trip

The location of the property was at the marina, which was nice. The whole hotel needs major updates! Repainting, new fixtures, shower curtains, literally everything. The ac soaked the floor in our room.

Room was not very clean. Pair of underwear and hair brush left behind desk from previous guest, tissues on floor behind head of bed and shower curtain rod was falling off the wall. It was fine for a quick overnight stay but would not stay here again.