The Francis Marion Hotel

Only complaint is that beds are full size, not queen so be sure to pay close attention when booking. I did not and found it difficult for our party of 3 to sleep in only two beds. Staff was amazing about bringing in a twin size roll away when I asked for one... but it unfortunately was also very uncomfortable. And the Starbucks was closed. Those are my only complaints. Otherwise hotel was absolutely BEAUTIFUL and in a great location. We were only there for a weekend but we really enjoyed our stay in Charleston.

Room and staff were great, Lovely downtown location so we were able to walk to a lot of the places we wanted to go.

We really enjoyed our stay here. We would go back.

Clean room, super friendly and helpful staff, the Swamp Fox restaurant served an amazing Grouper special and the server Viet was as good as is gets for top notch service. The location was great with a short walk to the market and the harbor. Loved our stay here.

Exceptional

Cons: small elevators, odor from cleaning grease traps, big cockroach in room

A pipe burst and the smell was unbearable. Had to spend time in the park across the street. Staff didn’t offer apologies or acknowledgment of the inconvenience.

Exceptional

This hotel was recommended by personal friends who visit Charleston often. It’s down town location was perfect for site seeing.

Great hotel, terrific location. Bathrooms are small compared to modern hotels, but it's representative of the era when it was built.

Excellent location - most gracious hotel reception staff. Allowed us to enter early for our 24 hour stay. Delightful lady ( Isadella?) Very comfortable accommodations with nice touches in hotel — sounds simple but is always nice to see - eg water in fridge, correct channel guide for tv, hot water!

I had a very nice stay at this historic hotel. The staff was very friendly and helpful. If you are looking for a beautiful, old, and charming place that is very convenient to all that Charleston has to offer, this is it. Mind you, you might see a cockroach or two.

A very spacious room, with lovely views over the park. We had a corner room, so we had windows on two sides, which made the room very bright. Super comfy bed, really good wi-fi. A good breakfast selection and the prices in the bar and restaurant were very reasonable. The staff were lovely and very helpful. Car parking was in a garage that was only 50 yards along the road. We had booked a suite which was a really good size but the room was a bit dated and is probably due for refurbishing soon. Compared to the size of the suite, the bathroom was tiny!

She and Becca met us as we stepped into our room, bringing not only a gorgeous floral display but also chocolate strawberries and ice water along with congratulations. Nice job, ladies.

My family and I (4) enjoyed a wonderful stay. The location on King Street is ground zero for the numerous boutiques and restaurants in the area. we walked everywhere. A park is right across the street and had an open air market during our stay. The rooms are old world charm but be prepared for the bathroom! It is miniscule!! Only one person can fit at a time but we laughed and made it work. We visited the spa which was smaller than the website portrays it to be. But the staff were extremely friendly and my daughter and I were happy with our massage therapists. Overall, I would highly recommend this historic hotel.

The hotel is in a great location for exploring Charleston on foot. The valet staff were brilliant. Room was clean and well maintained. This was our first time in Charleston and would highly recommend this location for anyone traveling here.

Staff was very friendly and professional! Nothing.

We loved our stay! It was so convenient to be right on King St. and directly across from a beautiful park. We will absolutely be back!

We had the breakfast buffet at The Swamp Fox. It was delicious. And the service was amazing.

Hotel was slightly dated but clean. Rooms were spacious. We were travelling with a baby so had to use multiple elevators to maneuver stroller between floors.

Cure quaint hotel. Perfect location for all events!

Wonderful hotel.

Amazing location and lovely lobby. Nice surprise afternoon complimentary champagne! Check in process was not smooth even though I provided individual confirmation numbers for each room. There seemed to be confusion because of the single booking and different arrival times. Bathroom was a bit small.

Overall the hotel was very nice. The lobby was beautiful. The service in the hotel at breakfast was great but the lounge area was not good. The air conditioning was subpar and not capable to cool below 75 and for this pricepoint was unacceptable.

We loved our stay here! Will definitely stay here again

I always enjoy staying at the Francis Marion Hotel. The location is ideal for shopping and seeing Charleston.

We enjoyed our stay there from the Vallets to the House Keepers and everyone else. I really enjoyed having a Starbucks in the hotel! The hotel was centered for anything we wanted to do.

Our room was not as pictured by Expedia, however, the hotel manager graciously moved us to one which was as pictured. The maid service was good aside from one day when there was a towel & coffee shortage when we returned in the evening, though that was easily rectified by calling the desk. The hotel staff were very friendly, helpful and accommodating.

Great location in a historic hotel that is still well maintained.

The rooms are old and dated. The bathrooms are extremely small. The location of the property and lobby are amazing.

We enjoyed our stay at the Francis Marion. It was centrally located, staff was very helpful, nice and answered every question we had. If we ever returned to Charleston we will stay here again.

Exceptional

Could be more well kept and needs better toiletries.

Area

very historic! Restaurant was really good too

breakfast menu was fresh and large. Bar was very good.

Beautiful, historic hotel Nothing

Great location for your time in Charleston. The staff is friendly and helpful. The hotel is older and shows its wear and tear. The bed is comfortable though.

Great location! I would stay again. Thank you

Superb

Beautiful historic hotel. Good location. Lighting in the bathroom and room not very good. Appreciated having a coffee pot in the room. Swamp Fox restaurant was good.

I was on business in South Carolina for one day. I stayed in room 1103 on May 28th. I woke up with bed bugs on my stomach legs thigh and hands. I am 56 years old and this has never happened to me ever. I’m not even sure what I’m supposed to do. The lobby of this hotel looks great and the rooms a full of bed bugs. Stay away. Stay away.

Simply elegant. Treat yourself to a stay. At the very least, eat a meal at the Swamp Fox and enjoy the she-crab soup and shrimp & grits for me.

Amazing view, location, staff! Would visit again!!

Exceptional

Bathroom extra small

Room was marvelous, location the best Bathroom extra small

It’s in a great location and is historic and one of a kind.

The property was beautiful. The room was beautiful, however, the door for the adjoining room was thin and not all the way to the floor allowing conversations from the other room to be heard. You could also see under the door and hear the creaking of the hardwood floors.

Employees are very friendly. The hotel rooms are outdated. Location is convenient but can be quite loud

The location, king street, you can walk everywhere The bathroom was very small for a four star hotel

We asked to be close to each other and were put on opposite sides for the hotel!! I think we were the only ones on the 12th floor, so don't see why we couldn't have been closer

Exceptional

Average hotel

The hotel is dated, the bathrooms are tiny. But it’s very central and the room itself was large. If you book on hotels.com your view is the alleys or other building roofs and chillers. That seems to be the same at most hotels I book thru this app. The breakfast at swamp fox restaurant was awful. The eggs were liquid eggs and the grits were lumpy and dry, the rest was mediocre.

We asked to be close to each other and were put on opposite sides for the hotel!! I think we were the only ones on the 12th floor, so don't see why we couldn't have been closer

Location was great / the hotel was reminiscent of the era it was built - beautiful

The property is beautiful with kind professional staff. The only issues we had was the room was very dark and therefore was no laundry or dry clay. Even though it was indicated twice on their website. There was only two lights, a table lamp between beds and a work light on the desk.

The hotel is a great location to explore all of Charleston by foot. The room was comfortable but dated. Bed was comfy. The bathroom was tiny and the toilet looked ancient and didn’t flush well. I wouldn’t stay here again for the price I paid.

Very good

Timely service, new amenities and enough staff are lacking. Doubt I'll return

Nice stay.

Very welcomed with regards to my dog Lola

Should have been a discount for parking deck next door.

Superb

Location. In site restaurant was very good. Water and cookies. Street noise was pretty loud; lots of car racing in street. A/C seemed hard to keep cool at night. Bathroom was very small.

Location. In site restaurant was very good. Water and cookies. Street noise was pretty loud; lots of car racing in street. A/C seemed hard to keep cool at night. Bathroom was very small.

Great location, friendly staff and just made the trip perfect!

Location Alarm went off twice asking to leave the building

Location Alarm went off twice asking to leave the building

Great location right in the middle of everything and on the famous King street!! Beds were so comfortable and the staff was incredible. Only reason not 5 stars is because the double-bed room had the smallest bathroom I’ve ever seen in my life. Toilet paper was literally under the pedestal sink and reachable from the toilet. Zero counter space. If you don’t care about that and that is can get slightly noisy outside at night, this is your place! Amazingly priced as well.

Everything was amazing! The food was fresh and delicious! The staff was courteous and friendly! Only thing was the ac was not working properly but they attempted to repair it but since all the graduations they were full but nice enough to brought us a fan so we were more comfortable!! We will be back!! Thank you all for everything!

Location was ok. Bathroom too small. Our stay at other hotels at a cheaper price have had a bigger and better room. Valet service should be included in the room price. Breakfast was very basic for the price. The hotel is very nice but the price you pay for a one night stay is too high. If you were using all the facilities it would be classed as reasonable.

Just the right size for my husband and I. Older hotel and cleanliness. Great friendly staff.

Older hotel and cleanliness. Great friendly staff.

excellent hotel!

staff was great!

Nice breakfast. Good location to city sites.

Superb

Old south historic

Everything was perfect

Francis Marion is a special place and the staff team all would say hello and make their help available. This is my 2nd stay. It is historic and I appreciate the extra care to keep that historic style fresh, but they do it! This reflects Charleston as the historic city it is.

Beautiful historic hotel. Great restaurant. Easy walk to most everything Pricey, but worth it.

Location, nice building Small bathroom, false fire alarm twice

Location, nice building Small bathroom, false fire alarm twice

Pricey, but worth it.

The restaurant was outstanding.

Beautiful historic hotel in the heart of Charleston.

Everything about this hotel is wonderful!

Beautiful historic hotel. A charming place to stay. Attached restaurant and starbucks were also quite convenient. Food at the restaurant is inexpensive and very good.

The hotel location was perfect. The building is a little dated, but still a very nice hotel to stay in.

Perfect location, friendly staff. Great trip.

Charming old hotel in a great location and in excellent condition with wonderful staff

I was charged for a king room but given a queen room.

The staff was mostly friendly. I was charged for a king room but given a queen room.

Clean and good location

Bath had no shower , was cramped and dirty. Overall unacceptable especially for price popint

The hotel definitely needs a refresh. Great location

Great staff

Overall good. The bathroom door hit the bed when opening in the room, needs updating, no back on the toilet, sink small.

Great historic hotel with a wonderful staff. My only complaint was the tiny outdated bathroom. I realize this is all they could put in that space but it would have been nice if it were bigger. It is undoubtedly reflected in their lower rates for a downtown hotel compared to other properties so we accepted it. Otherwise a nice hotel

Historic hotel with the friendliest check-in and concierge staff you could ever hope for! We arrived early and were able to get a room without any fuss. Valet and checkout were also seamless.

The breakfast was first class. The waitstaff at the Swamp Fox were outstanding, especially Sylvie and Christina. The hotel was comfy and historic. This is the place to stay in Charleston!!

Only one major flaw. Bathroom was tiny. I understand that most likely nothing can be done to remedy the situation since the hotel is old.

Very good

Buffet breakfast was amazing with a great selection of food!! Staff was extremely friendly and accommodating!

My aunt and I stayed for 3 days. Hotel was perfect walking distance for everything that was on our itinerary to do while visiting Charleston. Would come back to stay again.

Everyone was friendly. The restaurant was amazing! Spa services were great. Within walking distance to plenty of shops, restaurants and historic sites.

Good location. A little run down. Needs some updating,

Staff was great. Location was excellent. Loved that a Starbucks and restaurant were on site. Very convenient for people needing walking assistance. Park across the street was pretty.

I traveled with a friend and we were so happy with our room. Not only did we each have our own bed, we also each had our own closets and bathrooms. Hotel is in an ideal location, easily walk around town, no car needed. We stayed 2 nights. Dinner at Swamp Fox was delicious!

Great

Location was great! Worn carpeting

Location was great! Worn carpeting

Great location. Beautiful, gracious hotel. Staff polite and helpful. Had a good dinner and breakfast at the Swamp Fox Restaurant on site. The bathroom was a bit small. Would not be able to accommodate a super plus size person.

The Hotel is just a beautiful historic hotel, from the lobby to the rooms.

The Hotel is just a beautiful historic hotel, from the lobby to the rooms.

Historic hotel. Nice rooms.

Restaurant was average Food Also bathroom space too small for makeup, etc.

Beautiful lobby. Free water morning coffee. Restaurant was average Food Also bathroom space too small for makeup, etc.

Exceptional

The staff was very attentive. It's in a great location.

5 star experience!

Very nice hotel. Great location in the middle of the heart of Charleston.

Very comfortable room. Came with robes which i prefer. Staff was great and spa was great.

The hotel was perfectly located— we walked everywhere. The beds and pillows were exceptional! The only drawback was the size of the bathroom. It was fortunate that my sister and I were average sized women… any heavier or taller, it would have been impossible to sit without hitting the sink.

What a beautiful hotel! We had never been to Charleston and booked this day because we like the old world charm. This hotel was perfect for us! It was right on King Street where all the main stores are. Walking distance to the markets and great local food places. The staff was super helpful and friendly. We were there just for two nights so my daughter could visit college of Charleston. The college was just around the corner! Don’t hesitate to book this stay!

Such friendly staff. Very willing to help!!! Highly recommend based on the staff.

The bathroom was soooo small…. Not much of a counter at all.

Very good

Room had 2 small bathrooms, no microwave. Only reason I gave it 4 stars.

Great stay. Beautiful hotel. Central to everything.

If you want to be in the middle of all there is to do in Charleston, then the Francis Marion Hotel is the place to stay! On Saturday morning we just had to cross the street to experience an outdoor market in Marion Park. In comfortable shoes you can walk to just about everywhere. We were attending weddings events and had extreme ease using UBER just to travel .5 up to 1 mile destinations. Walking in dress shoes is very difficult on uneven sidewalks and brick roads. The hotel has a Starbucks as well as the SwampFox restaurant that has an excellent breakfast buffet.

Very clean and absolutely beautiful

I loved my stay here. Joey at the front concierge desk was so helpful, especially as I had a few bags with me. He also provided me with great advice on local restaurants. My room was amazing and I had a view of the park!

Stayed here for a work conference. Beautiful, historical hotel that offered comfort and convenience. Even with having the majority of the conference within the hotel it was comfortable, spacious and easy to navigate. Being situated in such a great area made for easy access to explore the city in downtime. The food served was good and with a good variety. Staff was helpful and knowledgeable when providing assistance. Enjoyed my time staying here.

A historic hotel in a super location with lovely staff. Historic meant it was a bit scruffy in places but not to a level that affected comfort

great elegant historical hotel in top shape with all you would need across from Marion Square. Staff professional, helpful and thoughtful.

Had dinner one night at Swamp Fox and it was excellent. Room was good.

Perfect location! Staff was all very nice and welcoming! Small bathrooms

Perfect location! Staff was all very nice and welcoming! Small bathrooms

Very dated hotel, very dirty but fine location

Very friendly staff. Extremely friendly say check in! Convenient location.

This hotel is beautiful, great location - close to everything and walkable. Staff was friendly and knowledgeable.

Good

Great

Beautiful hotel, lovely room, comfortable and elegant.

Excellent staff, great hotel in a wonderful location

The location was wonderful. We enjoyed the cookies😎. The bed was comfortable ans the room was spacious. The bathroom was quite tiny and made getting ready somewhat difficult. There was a wedding during our stay and we loved hearing the music and seeing the funny they were all having. We did not take advantage of the breakfast but it seemed expensive.

The food and drinks at the Swamp Fox were excellent!!! Our bartender Kash was awesome !!!

The hotel itself is lovely. The staff at reception, valet, housekeeping, restaurant are all phenomenal. (Shout out to Syvie at The Swamp Fox- best server ever!) We stayed in a Francis Marion Suite which was the size of 2 rooms put together. It had a seperate bedroom, a living area and a small dining area. The bathroom was tiny but very clean. Bedding was very comfortable, I slept well which, for a woman in my 50s, is saying something! If you use valet for parking, you can expect to pay over $50 per day of you include taxes and tips. The hotel is in a fantastic location on King St. It does get loud on weekend nights, it is a college town and there was plenty of celebrating happening. We walked the entire historic area and were never more than 20 minutes from the hotel. I look forward to returning!

Location right next to shopping and frstursntdyy

Location to shops and restaurants was convenient. Very pretty lobby and historic feel. King Street is extremely noisy and cars will try to race down the main street in front of the hotel. So if you're staying on the ocean view side, it can get extremely loud throughout the night. The room was a really good size, but the bathroom was literally the size of a closet. We also had issues with the bathroom floor being dirty when we arrived. The front desk was super helpful at getting someone up right away, however the staff cleaning the restroom was not the nicest to speak with. Our phone was also broken and we were told to use this in order to call valet. Again the front desk was super helpful, however we were told by maintenance that the phone wouldn't be fixed that day. We were never given a time frame on when it would be fixed and was broken our entire stay. Also, a large convention had rented out a portion of the hotel which led to backed up elevators and certain times during the day and a lot of traffic in the lobby. I wish we would have been told at check in about this so we knew what to expect with the elevators. Overall the hotel is pretty, but not worth the price for us due to the noisy location, little communication on when our phone would be fixed. Just overall not a very relaxing experience.

Smallest bathroom ever

Location to shops and restaurants was convenient. Very pretty lobby and historic feel. King Street is extremely noisy and cars will try to race down the main street in front of the hotel. So if you're staying on the ocean view side, it can get extremely loud throughout the night. The room was a really good size, but the bathroom was literally the size of a closet. We also had issues with the bathroom floor being dirty when we arrived. The front desk was super helpful at getting someone up right away, however the staff cleaning the restroom was not the nicest to speak with. Our phone was also broken and we were told to use this in order to call valet. Again the front desk was super helpful, however we were told by maintenance that the phone wouldn't be fixed that day. We were never given a time frame on when it would be fixed and was broken our entire stay. Also, a large convention had rented out a portion of the hotel which led to backed up elevators and certain times during the day and a lot of traffic in the lobby. I wish we would have been told at check in about this so we knew what to expect with the elevators. Overall the hotel is pretty, but not worth the price for us due to the noisy location, little communication on when our phone would be fixed. Just overall not a very relaxing experience.

We did like our room. However, the bathroom was tiny!

Smallest bathroom ever

N/A on Breakfast. Valet in the morning went out of his way to help while we loaded the car. Coffee downstairs is a nice touch

Friendly staff

We stayed here for a bachelorette party. It was in a great location as there are many bars, restaurants, and things to do within walking distance.

Wonderful staff, beautiful property and within walking distance to great shopping and restaurants

no

We did not eat breakfast. The bar offer a very good selection.

The facility was clean and comfortable. The Lobby is a historic landmark. Our suite cleaner was exceptional (Olinda).Above all, the location cannot be better: close to shopping, shuttles, restaurants and easily within reach to Charleston sites. Bathrooms a bit cramped in the room- but everything worked and it was clean.

Great location and cute rooms. Everything was walkable so we didn’t really need our car.

Room was clean. Bathroom was very small. No “do not disturb” sign in the room and housekeeping knocked at 8:00 am when checkout isn’t until noon. Restaurant was good but service was very slow. Valet parking was easy. The hotel was a convenient drive to everything we wanted to do but overpriced for what you got.

Good location. Convenient for attractions and dining.

We were upgraded and had the most fabulous stay. Staff was so friendly. Cookies at night. Perfect location. Nothing!

Loved our stay. The beds are more like fulls than queen beds and the bathroom was pretty small but we realize this is due to the time period this hotel was built. The beds although small, we're every comfortable. Staff were very friendly and helpful. The hotel is beautiful and in a great location. You can walk to many different shops, bars, and resturants.

A lovely, well positioned hotel, with all the old world Southern charm you expect from an old established hotel. The rooms are spacious, quiet and comfortable. The spa and restaurant are top notch and the staff very helpful. If you are staying in Charleston this is the place to stay at.

The property location was great. The bed was comfortable. The staff was friendly.

Our room was tiny, the bathroom is one person only, no counter space. So no place to put your toiletries. The people we were traveling with had a corner room thst was significantly larger, but bathroom is the same.

Very nice and great location.

Breakfast was good. Since the hotel was on a busy corner, you heard a lot of traffic. Very large room. Liked having two chairs in the room. Bathroom was a plus too. Beautiful lobby. Liked the flavor water and cookies in the afternoon.

Clean room, friendly staff, and great for traveling with an infant!

Everything All good

Bathroom is way to small

The room was spacious and beautiful with excellent views. The location was perfect. The restaurant and staff were outstanding.

Room was nice and clean. Little noisy overnight. It’s understandable being so close to street

Enjoyed 4 nights at The Francis Marion Hotel. Great location, walkable to all downtown attractions and restaurants. The Swamp Fox had a great menu, and it was nice to have a Starbucks on site. Staff was attentive and helpful. We we’re in town for the Cooper River Bridge run. Would definitely stay again!

I thoroughly enjoyed my stay and will always stay here when i visit charleston

Room was clean and staff were helpful and excellent to work with

Older hotel but kept nice. Very clean. Nice amenities (gym, room service, restaurant, water filling station, coffee in room and in lobby). Staff very pleasant. Beds are very comfortable and rooms are a good size.

This historic hotel is charming and comfortable. The front desk staff was fine although the girl working alone upon our arrival didn't give us much of a welcome or even attempt to get us into our room an hour early but the housekeeping staff went so far beyond that and totally made up for it. Both arriving and leaving they greeted us in the hall, asked if they could answer anything when we arrived and if we enjoyed our stay. Even checked in personally while we were there. We stayed in the Harbor View Suite which was impeccably clean and comfortable. Room service for breakfast was fast and delivered hot even during what may be there busiest time the morning of the Cooper River Bridge Run. Even though the front desk staff was underwhelming, I would return here in a heartbeat.

Location is perfect. Within walking distance of all the great shopping, Charleston Market and other sightseeing. Property has been renovated, but it’s still an older building so does not have the look and feel of more high end hotels. Bathrooms are tiny, but bed was SO comfy!!

Well maintained and beautiful Nothing

I wish it was less expensive

The location is excellent. Every team member I encountered was lovely. Shoutout to Kash at the bar for wonderful old fashioned. I will be back next year for the Cooper Bridge Run.

Amazing hotel with amazing folks who take care of you. Front desk and valet service folks were amazing to work with. Our room was clean and well stocked. All of the facilities were clean and well maintained. Definitely a great place to stay in downtown Charleston.

We love staying at the Francis Marion. So old Charleston. The Swamp Fox Restaurant is wonderful. Great Service!!! Great Food !!!!!

Quiet, well situated, nice staff

All good

We can't wait to stay here again.The staff was very good. Housekeeping was fabulous! I havent had this service in a hotel in so long and this staff superb. The room was cleaned so quickly and I loved the turn down service.

All was overall great and respectful i was so impressed with my room being clean when i was out and came back it made up

Staff was great. Historic building so expected some outdated areas. Shower turned burning hot whenever anyone in the building flushed a toilet it seemed, so that was not good. Bathroom was a little dirty. Overall 8/10 for value, location, and staff.

Beautiful old hotel with great staff and great location. Biggest downside and reason I probably won’t return is the hotel & rooms are in need of a massive upgrade/ modernization. The bathrooms are ridiculously small & outdated and the rooms need a major refresh. Love the old hotel details such as stationery in the room, but with so many other options in Charleston, we sadly won’t return to this historically important hotel. Please make

Doorman and night manager were tops

Great staff. Our plane was delayed by 5hrs and we arrived at the hotel at 1am. They couldn’t have been nicer and upgraded us at no charge to a suite. The hotel is perfectly located for walking around the Downtown and the restaurant had great food and great service.

Great location. Friendly staff. Close to a lot of great restaurants and historic sites.

Great location. Able to walk everywhere we wanted to go.

Everything about our stay was fantastic. Its location was the best in the city and only a 15-25 minute walk to just about all the city has to offer. Great place!!!

Cordial and Welcoming Staff!

Nice and comfortable - pricing on hotel parking wasn’t accurate on website

Room

Restaurants and shops very close

The turndown service was wonderful!

clean room, wonderful staff, and yummy cookies every afternoon ;)

Very nice people working there. Great location.

Our stay was excellent stay your staff was on point. Rooms were great,bed was very comfortable also very clean. And your restaurant The Swap Fox was a blessing the Hostess and servers were great (Miss Dorothy). Food was excellent overall a great experience..

The staff were wonderful and the hotel was spotless.

Beautiful room but bathroom is small

Staff

Great

Great location.

Great location and kind staff but this hotel is definitely in need of a refresh. Paint is peeling, bathrooms are old and tiny, and you can see make-shift repairs and fixes in both room and common areas.

The location is excellent! Loved that our room had two bathrooms (his and hers). The restaurant is yummy!!! We have stayed there 4 times, and we have always enjoyed our stay!

A pleasant experience

Room was spotless and housekeeping did an amazing job. Service at the front desk upon check-in was terrific. The staff member was amazing.

Location, staff, and rooms were all 5 star!

Perfect location and such a historical hotel. Great service and room was spacious and clean. Would stay here again no doubt.

The staff was nice but the hotel was dated, older than we thought needs a lift

Yes, the room was very comfortable and aesthetically pleasing. The staff was nice, too. And most importantly, The Francis Marion is in a great location - right on King Street, within walking distance to anything worth visiting. Fabulous time, thank you!

Staff was very friendly.

History, staff, room

Bed was comfortable and the location was close to restaurants and bars

Clean room and hotel staff is very pleasant, but travelers should know that the bathrooms are super tiny and very little room for much. It’s a historic bldg so that is not surprising.

yes

great

EVERYTHING is always perfect!

Perfect location, Starbucks on site, onsite restaurant good food, service and valet parking. Room clean. What’s not to like?

The text communication. Letting me know about early check in and our check out time

We love this hotel. Staff is wonderful, location is perfect. Everything is clean and comfortable. Room service breakfast is even reasonable and delicious. Cannot ask for better.

Staff 5 stars

Such a beautiful historic property. Excellent experience!

Excellent location and quality hotel

The room was spacious and comfortable. It was very quiet. The hotel had that old school elegance, which made the stay special. We had breakfast there every day and had dinner one night and the food was excellent and the service was exceptionally good. Valet parking made everything extremely easy. I will definitely stay there again when in Charleston.

Our only overnight the next day housekeeping only made one of the two beds. Soap was taken out of shower and no replacement. Bathroom so small not enough room to bend down to pick up pants. No shower cap for my wife. Ironing hoard and iron was provided but not pad on board.

Francis Marion continues to be a reliable hotel to stay in Charleston. While the bathrooms are small and rooms could use an update overall the beds are comfortable and the staff is consistently helpful. The lobby is spacious and the piano player in the afternoons always entertains.

Old world feel, very nice property.

the food was great!

Friendly attentive staff and great location

Great

Everything good

So cozy and nice

Staff was great and welcoming. Food was delicious at restaurant and harbor room view was lovely. Great old hotel with lots of charm.

The hotel was beautiful and a great location, we were able to walk to King street for food and shopping. Would stay here again!

Excellent customer service and the staff were all great.

Staff are amazing. We are staying an extra night due to the snow storm ginna . Helpful and lovely. Intense time with the storm but great place .

Clean room, very helpful and courteous staff, great location.

Beautify hotel, clean room, very attentive staff.

Size of the room was spacious.

My room was very clean. Thank you for that!! The bed needed replaced, though.

Great location. Beautiful, clean, spacious room. Charming and comfortable lobby. We will be back.

Clean room and great staff

I love the ambience of this hotel and the in-room meal from the Swamp Fox was fantastic. They also have one of the most comfortable mattresses I have slept on. This will be my go-to in Charleston.

All of the above and great location.

Good location and nice staff. Breakfast is very good.

Staff were friendly

We have no complaints about the service and cleanliness. Both were excellent. The hotel is in need of a major renovation- everything, particularly the bathroom and elevators, need a complete up-do.

Clean historical building with friendly staff. The Thursday cheese and crackers was perfect. Gym had enough for me—plus a stretching machine! Convenient location to everything and right across from a park. Single pane glass makes it a little loud but that’s part the charm. Starbucks in the lobby.

I had asked for the room to be cleaned in the afternoon and it was never done. A lady came in to the room at night to apologize and bring me more towels, but it’s nothing against her at all. I just felt like it should’ve been done when I asked.

Yes

The bar was lively with great drinks.

Loved this property!

Great spot

It was very nice, we are locals who love to stay at the Francis Marion on a night out for special occasions.

Clean room, friendly staff

Fantastic location and the hotel had a wonderful old fashioned atmosphere. Staff from bell hop to valet to front desk were amazingly helpful.

Well maintained and beautifully decorated

we did not have breakfast only dinner which was wonderful.

Great old hotel in the heart of the city. Lots of shopping and restaurants. Valet parking was very handy and Uber was never more than 2 minutes from us. The staff were great and the Swamp Fox restaurant had delicious food and a wonderful server named Sylvie.

Room was fantastic. Plumbing not so much.

great location, Beautiful older hotel, staff very friendly and helpful

Fantastic experience!

Very nice service. Room and bathroom is a bit small

Perfect location, very clean, friendly staff.

We enjoyed our stay the management was more than accommodating since we needed to switch rooms due to our needs. They let us look and try many different rooms. Initially, not knowing which room to book our room was too small.. however they were super nice. Watch out for parking. I highly suggest you valet. The parking structure will charge you about $40 every 24 hours even though they say $20 that’s incorrect unless you park at midnight. If you come and park at 4 pm then leave the next day at let’s say 2 pm it was 44 dollars. So basically we paid 44 every day for parking.

Staff was amazing!! Everyone was so pleasant and friendly. The hotel was beautiful.

Server Sylvie was amazing. Breakfast was good, Sylvie was great. Dinner just okay, but pricey. One of our dinner servers was good, but the other was rude. She called everyone Babydoll and couldn’t stop talking about how much one of us ate. She “couldn’t believe it” that we ate almost half of our shrimp and grits! “So fast! She’s excited!” and on and on. Hotel is charming and beautiful but stair carpet and room decor needs updating. Tiny bathrooms could seem less crowded with thoughtful design changes.(Replace tub with glass shower and tile entire room with light marble look porcelain. Replace toilet with comfort height model.) Almost all of the staff we interacted with were friendly and professional. Location is perfect, but parking options are too expensive.

Valet parking convenient, but not inexpensive.

Everything else was great! Thanks, Beau

Great stay! Older hotel but great accommodations! Room service restaurant was wonderful. I usually stay at the Dewberry or Bennet and spend three times as much.

Room was clean, staff was courteous!

This is not a hotel to choose if you are looking for amenities like a good gym, hot tub or pool. But the delicious cookies put out every afternoon / evening make up for that!

The waitress was amazing. Professional, a hustler, and great service. Pl

Enjoyed our stay - convenient for our CofC visit. So lucky and thankful for the 2 bathrooms in our 2 Q room. Lovely perk!

Clean/ staff friendly

One of the best hotels that I ever stay in SC

It was all ok - not really any complaints but didn’t really stand out either. Its best attribute is the location which we found very central and walkable. We enjoyed Charleston. If the rate is exceptional, don’t be discouraged, just don’t expect much.

Our room had 2 bathrooms, which was nice but both bathrooms were TINY. It was hard to even blow dry hair. I’ve had larger bathrooms on a train.

Excellent

Great stay!

Beautiful historic hotel in the heart of the peninsula

Lovely check in. The room is very nice. Room service was quick and delicious.

Very friendly staff and excellent location!

Comfortable but somewhat outdated and not as clean as I would prefer

I had requested a room with a view and our 8th floor room was just perfect! I will be back!

Our room had no hot water despite notifying the front desk. They sent engineering to fix it but the next day when we showered there was no hot water again. It was a major inconvenience and not a great way to start your day

Breakfast was excellent with awesome service. The hotel overall is great. Alway enjoy this property.

Great location with a comfortable room and accessible common area. Complimentary coffee and cookies in the lobby were a nice touch.

The hotel is in a prime location for exploring historic Charleston, and for the most part is fine …. but it’s showing its age and seems to lack an overall level of care. There were several things that lacked attention (fitted sheets that were so stretched they didn’t stay on the bed, missing/broken sink components, some things didn’t feel very clean). On site restaurant wasn’t great. Staff was welcoming and again, location is great….. just not sure the accommodations themselves are worth the price.

Beautiful hotel! Sweetest staff! We got upgraded to a suite and a later check out time. The doa was amazing and they give a discount if you stay at the hotel! We had such a wonderful experience thanks to the staff

The hotel is perfectly situated in Charleston within walking distance to parks, museums and restaurants and stores. The service is excellent and the breakfast buffet is the best you will ever experience in a hotel. It’s an old hotel - but fits in perfectly for a true Charleston experience!

Staff great and clean room

Room was spotless but a bit on the smaller size. Friendly and helpful staff. Great location. Will definitely stay again.

Very clean. Friendly staff. Great location.

We appreciated the old-town charm the hotel embraced. As a historic building, it blended beautifully with the overall aesthetic of downtown Charleston. The valet service was excellent—staff were attentive, friendly, and welcoming.

Great hotel! Clean, well located, big room, pleasant staff

Location is convenient to shopping on King street, however, a bit of a hike to the French Quarter and harbor front. Hotel rooms are dated and inconsistent. However, front desk was helpful in making my stay more pleasant.

Beautiful hotel, friendly and helpful staff, very clean, and an excellent location.

Loved the historic hotel, staff were super helpful, and location was great.

Room wasn’t ready until an hour after we arrived,

Our two rooms were not together

Our room was not ready at chec ib time, as other guests were waiting for their rooms also. The staff

Well situated property

Beautiful hotel. Great location

Perfect location convenient to everything and friendly people

Great hotel and great location. They upgraded my room it was enormous. Strongly recommend hotel. I will be back.

Staff courteous. Rooms ready. Elliott delivered our meals. He was nice

Great location!

Room was perfect, with a beautiful view. Christmas Day buffet was amazing.

Great location! Starbucks on site. Great breakfast! Staff was friendly! Great stay!

The hotel needs a make over. The food was not charleston standards and not worth half the price charged.

Great location, friendly staff, great service

Nice room, but the shower had one settting: Scalding. Parking at $40 a night is steep…but that’s Charleston I guess. That being said the hotel rate was quite good.

Room was clean, serviced daily, staff was super nice, dated small rooms, small bathroom and being on the main street the noice was a little too much at times during nights.

Everything was amazing!!!

Staff were very helpful. Room was great. Swamp Fox resturant was excellent. Food was delicious and the staff were helpful and friendly.

The staff was so sweet to bring chocolate covered strawberries to our room to celebrate my daughter’s 16th birthday. We will come back!!

Prime location

Extremely helpful staff; wonderful breakfast.

Small bathroom with old stained toilet

Francis Marion hotel is a beautiful hotel in a great location! We had the best breakfast with the happiest and most hospitable server, Sylvie.

Breakfast was amazing. I included it with check-in and saved $5 per person. Our waitress was fantastic. And there’s a Starbucks off the lobby. Would definitely stay again.

The hotel and room were great! We also enjoyed the breakfast at the restaurant. The staff was friendly and helpful. The best thing was the location, right in the middle of everything.

Beautiful hotel. Close to upscale shopping and dining.

Very nice hotel. Location was great. Everything was walkable. Would definitely go back

The historic charm is real—the lobby is beautiful and full of character, and the location is outstanding. Being right in the heart of downtown Charleston made the entire trip worthwhile and allowed us to walk almost everywhere. Customer service was excellent throughout the hotel and in the restaurant. The food in the restaurant was fantastic, and the staff was consistently friendly and helpful. One standout was the hotel providing a loaner wheelchair for my elderly parent at no cost, which was incredibly appreciated since rentals can be very expensive. We booked three rooms (one for elderly parents, one for teenage daughters, and one for ourselves). While the beds were comfortable, the rooms were surprisingly small and underwhelming for the price. After tax, each room was $347.82, and we expected more space at that rate. Parking is another consideration. We had two cars, and parking was nearly $50 per car per night, which adds up quickly. The only truly negative experience involved room service. My elderly father tried to order a diet drink and ended up with a $77 charge for a 12-pack. The hotel did reduce the charge by $10 after I called, which I appreciated, but it was still frustrating. Bring your own drinks. Overall, this is a great hotel if you value location, history, and excellent service and don’t mind smaller rooms.

The room was clean and spacious. The bed was comfortable. The staff are very attentive, friendly, helpful. If you are looking for a great location to check out the downtown of Charleston, The Francis Marion is optimal. We could easily walk to most places, including the meet-ups for various tours, museums, shopping and restaurants. The hotel restaurant is very good as well. I am giving 4 stars because the bathroom sink has a very small counter, so difficult to find a place for toiletries without things getting wet. Also there are no hooks or places to put a towel close to the shower. The venting in the bathroom is slow and there isn't an actual switch for a vent. But the rest of the room was lovely. They also have wifi and the ability to cast your streaming apps onto the television. Definitely would recommend this hotel to others.

Amazing location and great staff

My silver rewards points weren't recognized. I asked for a room with a view, they gave me what they said was a city view. It was an ugly view of looking down at industrial, rooftops. The hotel was not full, I won't be staying there again.

Check in was seamless and the rooms were beautiful. Showers had great pressure and the staff was very professional and helpful

Clean room. Staff was friendly. Downtown. Be prepared to spend money on parking.

It has been a while since we stayed so we thought we would try Marion one more time. The lobby area is great and rooms have been refreshed. The bathroom is stil SMALL. Zero room to move around in bathroom and it’s plain OLD. Will not even get into the noise factor.

Nice people

Historic hotel on King Street. Great location, but hotel needs renovating. Tiny bathrooms. Friendly staff.

The room is very clean and the staff are wonderful

Service

Our room…old decor and old lay out but expected. We asked for a different room and was told none available because it was very, very loud all night long!! From the ice machine making loud noises constantly all night to the old elevators that also were constantly making noise. We didn’t get a good nights sleep the whole time we stayed. Very disappointed!

Extremely small

From check-in to check-out this historic hotel was perfect. Stepping out of the taxi, we were greeted by the doormen who took our bags up to Lobby level and we were checked-in quickly. Our room was ready early as our flight was an early one. Such a blessing for that. The Lobby is gorgeous. We had a large spacious clean room, with safe, big comfortable beds, high quality linens, bathrobes, bath towels, toiletries were always filled as were the coffee, tea, creamers, etc., daily water bottles and plenty of outlets! Well-lit, safe corridors and elevators, and in a very safe neighborhood. The location could not have been better. Right across the street from Marion Square. There was always someone at the desk and a concierge to answer all questions. Their Swamp Fox restaurant was excellent with some of the most delicious dishes in Charleston. There is also a Starbucks at ground level in the hotel so no need to go very far for a wake-up coffee and pastry. Breakfast in their restaurant was extraordinarily delicious. I have stayed here before and highly recommend it. 10 stars!

This is truly a hotel as it is meant to be. A glamorous lobby with piano music, oversized rooms and a full staff including Bellmen and in-room dining. The staff is happy and gracious in all areas, including a better than average and convenient breakfast buffet. The location is perfect for shopping and dining within walking distance. We'll be back.

Classic older hotel and with older hotels there sre problems and issues that do not surface with newer ones. Overall i enjoyed my stay and would return.

Nice ambiance and restaurant on site with love piano

Large and clean . Small bathroom

Old hotel rooms but beautiful common areas and incredibly friendly Valet.

The staff were very accommodating and the room was lovely. HOWEVER, as in so many hotels, the lighting is more decorative than functional. The closets are the size of a postage stamp and the bathroom is barely big enough to turn around in. It is an old, historic hotel, and it’s possible that city codes prevent modernization. There are many other hotels in that location where you would probably get more bang for your buck.

Room was just as listed

Loved the festive lobby and both check in and check out were pleasant. Very comfortable bed and good hot water. We enjoyed the central location to shopping and dining.

Very conveniently located

The service team at the Swamp Fox were excellent. Especially Eric.

Room wasn’t clean it was a whole nail wrapped in my sheet. We were on the 9th floor and I could hear all the car noises, windows are definitely thin. I wasn’t reminded or talked about the breakfast so I didn’t take advance of that either.

The staff (check-in and conceirge) were friendly and very helpful.

Staff was helpful, polite and courteous, the hotel entrance looks stunning, reminiscent to the old world, but the room we received showed the age of the hotel (102 years old !) It was definitely not a room in a 4* hotel. It looked run down, used and smelly. The bathroom was so small that a toilet flush box could not even fit in there. It was a big disappointment. Maybe a 3 star or less.

The staff was great! but the rooms were not very clean and the bathrooms were not very clean.

Convenient location to historical sites, restaurants, and shopping. Attentive staff. Great onsite restaurant. Excellent breakfast buffet. Large rooms with upscale decor.

Beautiful hotel. Excellent stay. Enjoyed everything. Highly recommend / perfect location for city visit

The staff were very nice! The ambiance was beautiful! Room was clean and quiet.

On a positive note, the staff was friendly and the hotel’s location was convenient, providing easy access to various attractions.

Had bikes but did not use.

The staff made the hotel extra special...from the manager to the cleaning staff, they went out of their way to make our stay good. And the in-hotel was fabulous. Old-world charm and the perfect downtown location.

The AC unit was clearly old and extremely noisy. It woke us up every time it turned on and then back off. The bed was not particularly comfortable and the pillows were maybe the worst I’ve ever slept on. Unfortunately, we barely slept which was the point of our weekend away since we have young kids at home. I’m not sure we would ever stay here again. We expressed our dissatisfaction at check out and the response we received sort of made us think they receive these complaints often.

Great staff. Location is very convenient.

Gréât location, very comfortable

Loved it!! Excellent service from Ricky Ricardo at the Valet, Front desk as well as Sylvia at Swamp Fox. Location was perfect, Close to College of Charleston and downtown shops. Would definitely stay again and take a tour of the city on one of the Bike taxis. Thanks again.

Yes

Super clean, comfy bed, great view! Staff was lovely.

Old hotel ac sounds like a turbocharged airplane. But location is good.

Lovely hotel but the room needed a deep clean especially the bath. A bit tired.

Great place to stay. I will be back

Beautiful hotel with friendly staff. Our room was very nice, clean, and had two full bathrooms! The Swamp Fox restaurant inside the hotel is also wonderful!

Slow check in and especially check out with limited staff. Housekeeping was good but slow one on day two and especially early on check out day. But, great location within walking distance to everywhere in Charleston!!!

Excellent

Friendly staff!

Excellent

The room was very clean and comfortable. Hotel staff were very friendly and helpful.

Hshs

The hotel had everything we needed…comfy beds, Starbucks in the morning, had lunch at the restaurant (delicious), and a nice lounge for a night cap. We really appreciated the valet parking! Loved the revamping of an older hotel.

Great staff and location

The location is convenient and the staff were polite, but the overall experience fell well below what a four-star hotel should provide.

Great hotel that is well kept and beautiful. Seriously 10/10 - 1 thing that sucked (not the hotel’s fault), there was

Great! Staff were super nice! I would stay again!

Friendly front desk staff

What a wonderful hotel! Check in and out was a breeze. The service was top notch and the room was spacious and lovely! I highly recommend staying at this hotel to anyone wanting a great location in the heart of Charleston’s Historic District.

The staff was great. Location is perfect to walk to shops, restaurants and tours.

The staff was kind and helpful but this hotel is in serious need of an update.

We did not have the breakfast.

Great location. Very friendly and accommodating

Great location clean soft bed toilet could have been a bit bigger. Staff handled my autistic child very well

was beautiful. Everyone was so nice. Restaurant was delicious.

Clean. Friendly staff.

Service and spacious. Excellent location.

Room was very clean. Staff was helpful and location was great.

The rooms were great and it is located in a great part of town. Hotel restaurant had one of the best food in town too!

Great location with super friendly staff!

A first but not a last! This was one of many trips to Charleston! This was my first time staying at The Francis Marion. From the valet parking, check in and check out EVERYTHING was AMAZING! Everyone was so friendly. The lobby of the hotel was beautiful. We stayed on the 10th floor with a gorgeous harbor view. The room was small as were the beds and bathroom, but what do you expect from a 100 year old historic hotel. The room was clean, updated, & comfortable. We were in town to tour College of Charleston. The hotel was SUPER convenient to CofC and all the King Street shopping! I’ve already booked the hotel for our January trip!!!

The staff were excellent and friendly very helpful. Good location near College of Charleston on King Street and walking distance to everything.

Staff extraordinarily helpful and professional. Beautiful hotel, very comfortable room.

This was a fairly good stay. The room was spacious and clean. The bed was fairly comfortable. I paid extra for a “Bay view“ which could be seen, but just barely. So that extra money was really not worth it. The bathroom in the room was tiny. I cannot overemphasize how small it was. There was maybe 3 x 5‘ of usable space in the bathroom. But everything in the bathroom worked well, so it did serve its purpose overall. The TV was somewhat difficult to use but OK. The facility does not have breakfast. But they do have plentiful amounts of complementary coffee in the morning, which was helpful. And they do have a Starbucks as well as another restaurant in the lobby, which made it easy to get something to eat. The workout room contained good weights and machines. But the room was not spacious and contained essentially no ventilation. So it was hot and stuffy and uncomfortable to the point where I did not want to go in there. Lastly, it is worth mentioning that this hotel was not cheap at all. But overall though, the hotel contained many pleasant attributes and was overall a fairly pleasant day. I would certainly consider staying there again.

Very elegant place

The room was not was reserved

Stay was great! Great location and walkable area

Great experience

Hotel was beautiful, staff was very courteous. The shower took around 10 minutes to get hot and the bathroom door was broken. Would still stay again. Great location!

We had breakfast which was delicious, many options. And dinner was fabulous! Did not care for the dessert options. overall great property!

My sister and I stayed here for our trip to Charleston and this hotel did not disappoint. You get exactly what you’re looking for, a historic hotel within walking distance, a beautiful lobby and interior with updated rooms but still having that old charm to it. The room was spacious with 2 large closets and a full length mirror (very much appreciated by my sister and I) The bathroom was smaller but to be expected with older hotels, the only downfall was the plumbing. The water pressure wasn’t the greatest so made for longer showers and the toilets didn’t flush well. But the hotel is in a perfect area. We flew in and didn't have personal transportation and were able to walk all over for great shopping, restaurants and sites. If we decide to return for another trip to Charleston we would definitely stay here again. We didn’t get a chance to try the restaurant in the hotel but it’s very convenient to have as well as a coffee shop.

Loved the Francis Marion! The location is great, the lobby is beautiful; rooms are clean, spacious and seem to be recently updated. The bathroom is tiny but functional. Friendly staff. Good value. We had a good dinner at the onsite restaurant Swamp Fox too.

It was average

Great staff and great location.

The hotel was beautiful inside, right on Kings street and close to everything. Don't miss out on the breakfast- it was amazing. Sylvie took care of us at Swamp Foxes and she was wonderful.

Our room had no light switch near the door and smell a bit musty. The bathroom smelled strongly of cigarettes.

Old rundown dirty

Great hotel. I will stay again

Great location, breakfast buffet was outstanding. The only negative was the bathroom was very small.

We didn't enjoy the fact that the music from a club nearby was extremely loud but all else was great.

Very basic but adequate room. Tiny bathroom. Window needs cleaning. Good location.

Very comfortable and enjoyable stay at Francis Marion Hotel

Excellent stay

First room"s toilet was extremely filthy so they moved us to a different room but it was neither an upgrade nor did we receive anything to make up for it. The furniture is old and tired, my side of mattress was overused and uneven. There was no net on the windows so you couldn't open because of mosquitoes and the bathroom and towels stayed wet until next morning. Considering this, the hotel is extremely overpriced (we are from LA so we are used to steep prices but this was absolutely unjustified). Location is great, you can easily walk to shops, coffee and food places.

Staff were very friendly.

Wonderful place and location.

The staff wasa very accomdating

We didn’t eat on the property

Great location, lovely place

Lovely hotel

Breakfast was excellent

Perfect except for miniature bathroom.

Not handicapped accessible as the entrance is a flight of stairs away from the lobby and there is only a service elevator near the entrance. Starbucks has an entrance from inside the hotel.

Clean rooms good breakfast . Friendly staff

Room was a nice, older room. Bed was comfortable and room service was great. Did have to call to have sheets changed upon arrival due to stains and sand/dirt on them. When taking them off, a used band aid was found. Also lost a personal blanket to housekeeping that was left on bed first night of stay.

Great Location

Carpet was wet. Fitted sheet was not on completely and hair all in the shower.

the food and service at the Swamp Fox restaurant were both exceptional. The staff at the hotel were very helpful. The downside, which could not be helped, was the rainy weather.

A beautiful property in the heart of everything! Highly recommend

We had issues with our room. Wet carpet from work done on the AC unit and the toilet didn’t flush. Staff was very nice and gave us a $75 breakfast credit. Beds were very small for 2 people. Great location! Beautiful lobby and fantastic breakfast.

With that said, I don’t think I will return due to the outside noise at night; could not sleep with the loud souped up cars riding around. It is a college town, but extremely loud cars are unbearable.

Great location right on King Street. Beautiful park across the street. We felt very safe in the neighborhood and walked a lot!

Very nice and the staff was amazing. Rooms, bed, and bathroom was quite small though.

Clean rooms,. Older hotel needs a little renovations rooms have tiny bathrooms. Rooms are cramped AC next to the bed.

Great! Nice choices, clean.

Room was clean and property was within walking distance of all shops and restaurants

Location

Walgreens was close and the restaurant at the hotel was excellent. Staff was very professional and entertaining.

great staff but wouldnt stay again til they renovate

It’s hard to beat the convenience of the hotel’s location, with an easy walk up or down King Street to all of Charleston’s landmarks as well as steps away from two different free CARTA shuttles if you get tired of walking. The Swamp Fox restaurant on the property was excellent. We got into town in the evening and had dinner there as well as breakfast on the morning that we checked out. Both were great. The rooms are rather modest compared to the opulence of the lobby and event spaces, but it’s a 100+ year old hotel. If you’re going to be out and about like we were and just need a place to sleep and recover a little in between activities then it definitely does the job. The only reason for 4 stars was some terrible nights of sleep on a less than stellar bed, at least for my own preferences. All in all it was worth it.

Excellent!

We had the most incredible time and can’t wait to come back… Everything was great from start to finish from the people who greeted you at the front door to the person who help me fix my remote in my room lol I would highly recommend this place it’s a great location.

Good room, wish the bed was bigger. Great shower!

Beautiful hotel in a great location. Will stay here again.

The property was beautiful and clean. Our stay was very nice.

Great location, friendly staff. Small but clean and nice rooms.

The hotel lobby is stunning but the rooms are small and bathrooms were tiny. This hotel is in a good location

It would have been better to not take the reservation than disappoint a wife. your curbside staff is excellent . We enjoyed your bartender. He was both personable and talented . The food was good in swamp fox good and service excellent.

The hotel was beautiful and wonderfully maintained. the staff was very attentive and assisted us with everything we needed during our stay.

Beautiful hotel in a great location walkable to many restaurants, shops, and museums. The hotel restaurant, Swamp Fox offers reasonably priced meals especially their amazing breakfast options. Hotel staff was very accommodating and friendly. We will definitely return to this amazing hotel!

Upon check in asked for Expedia VIP perk they said they are an independent hotel and don’t participate, excellent! Then checked into room the toilet was dirty and looked as if it was not cleaned not to mention bathrooms are tiny, asked to switch rooms and they were confused why. Received new room which was 2 beds instead of 1 this one seemed clean but I was just happy that I was only staying 1 night. I understand this is a historic building but this hotel is in need of a facelift.

The Francis Marion is my favorite hotel in Charleston. I stay there every time I go. I love the age and the history of the architecture and fixtures. There is lovely infused water in the lobby and sometimes live piano.

Didn’t use spa

Excellent location , very professional and courteous service

Awesome staff. Great experience for the family.

The hotel was beautiful and well maintained. The staff was helpful and polite at all times. The hotel restaurant was good for breakfast and cocktails. It it within walking distance of all tourist attractions.

Would highly recommend this property, great location, great price.

Disappointing!

Excellent

Room was comfortable, views were lovely, and it was convenient for what we were doing n Charleston, but this former grand lady has seen better days. Bathroom was disappointing; toilet not anchored to the floor, hot/cold faucets cross threaded, just a general air of slight shabbiness and deferred maintenance.

Hotel is in a great location. Starbucks, bar and food on site. However, walking distance to more within one minute. Walgreens across the street. Older historic hotel. Room was spotless. The bathroom is small ,but it wasn’t an issue. Decent size room with walk in closet. No issues. I’d stay again.

We kove staying here. It is a wonderful location. The Swamp Fox is a great place to eat too.

We loved our stay in Charleston!

We were greeted and attended to in every way. Met assistant manager and manager. Very hospitable.

N/A

Great

Very nice staff. Restaurant was good. Room older, smaller bathroom but clean.

Nice hotel!

Historic

Staff is Exceptional. Friendliest I’ve experienced. Top notch in every way!

The staff was very nice the bed felt like it needed a new mattress the view was great

Nice hotel great location.

If there is a rating above "excellent" the Francis Marion definitely deserves it. The room was amazing. The staff are amazing, including the check-in desk, hotel services, the restaurant (which is in another category of awesome), and even the maintenance staff. The hotel restaurant and bar, The Swamp Fox, is staffed with folks who make every effort, and then some, to make your cocktails and dinner a pleasure. The breakfast buffet is enormous and a terrific value. If you want history, comfort, southern charm and hospitality, The Francis Marion is where you want to stay.

The beds were very comfortable and the room was very clean. We did have some trouble with getting hot water for showers and the bathroom doorknob fell off. The toilet also did not flush well. Maintenance came very quickly and remedied all the issues. The room was nousy due to being next to wear housekeeping came in and out.

Historical

Na

.

Very nice hotel, friendly staff, great location. The only, relatively minor, issues were a noisy A/C system and fluctuating temperature of the hot water coming out of the shower head.

Excellent location. So much to right outside the hotel. Very helpful and kind staff. Really beautiful place!

Room felt old and poorly maintained, look not clean with strange smell, and I had to leave the window open just to air it out. Definitely not what you'd expect from a four-star hotel. At least the location was great.

It is in the perfect location in Charleston.

H

Great staff and beautiful location

Excellent location

Great hotel. Very nice room very comfortable bed. Perfect location for walking in the city.