Omni Charlotte Hotel

I was extremely disappointed with my stay this weekend. The pool was closed due to construction, and the rooftop bar area shut down at 10 PM. With temperatures over 90 degrees and it being NBA Championship weekend, the amenities were the primary reason my wife and I chose this hotel. Unfortunately, the experience did not meet expectations, and we left very dissatisfied.

Call ahead of time and make sure pool is working

Our stay went well. Staff was pleasant and helpful. I would only suggest a few more options for food and beverages in the club lounge.

Great area and suite was perfect

Beautiful Hotel in downtown Charlotte walking distance to great restaurants

Coin bar was very overrated and toilet was not flushing on first day of trip.

Exceptional

The manager Klarissa was a sweetheart No bath tub and pool was closed

The hotel itself was beautiful, very clean, staff was very friendly. Our hallway was very loud. The bars close early for a Saturday night, 10pm and 11pm.

From the valet to check in was 5 stars! I highly recommend this property.

Very clean

Sooo... we got about 3 hours away from the Omni after our stay only to realize our wedding clothes got somehow pushed to the back of the closet in black wardrobe bags. We didn't see them when we did a final check. Tre at the front desk was amazing! He was so kind in the way he dealt with my panic. Was calm and patient with my multiple phone calls. And he was super helpful to explain how I could retrieve our items. He saved the day and the wedding! Thank you, Tre! We will stay at the Omni again should be pass through Charlotte again.

Clean room , great staff and great amenities

Good

The location and the staff!! Nothing

It was convenient The pool was closed

Exceptional

Great experience!

The Valet Team was very helpful The wifi was absolutely horrible, I would be hesitant to stay here again just because it was so bad

The wifi was absolutely horrible, I would be hesitant to stay here again just because it was so bad

Convenience and cleanliness I walked to restaurant to get food and was approached by homeless about my food. This could have been a little fearful and intimidating for a woman or other guest.

Convenience and cleanliness I walked to restaurant to get food and was approached by homeless about my food. This could have been a little fearful and intimidating for a woman or other guest.

Clean & nice Wanted the pool to be open

Breakfast menu could have been better. Not enough selections

Clean & nice Wanted the pool to be open

Breakfast menu could have been better. Not enough selections

As soon as we walked into the hotel we had the pleasure of meeting Clarissa (hoping I spelled it right) she was amazing and made sure we got everything we needed for our stay, her and the other ladies at the front desk and bar were amazing!! I can’t wait to return…this is the only hotel I stay at when I’m in Charlotte…

Exceptional

Good

We loved the room that they upgraded us to! It was clean and very enjoyable We decided to walk around the hotel and were harassed by a few different individuals asking for money. This is not a hotel problem at all just a people problem.

We loved the room that they upgraded us to! It was clean and very enjoyable We decided to walk around the hotel and were harassed by a few different individuals asking for money. This is not a hotel problem at all just a people problem.

Wouldn’t

Check in was fast and efficient. I pre-registered, made it easy. Bellman and valet parking were efficient and made it easy. Event was Crown of the Carolinas Ballroom competition. The whole event was great!

Came to Charlotte for my birthday! Most things were walking distance or a 15-20 min drive. Will definitely stay here again. Thank you for making my trip memorable!

ABSOLUTELY THE BEST!

Very clean

What I loved about this place was the room and the location. The beds were so comfortable. Room was spacious with area for guests. The shower was hard to get out of because it felt so good. And if you want to have easy access to downtown Charlotte, it's right outside the door. Valet parking was expensive is my only complaint.

Not fun

Yes

A microwave on each floor would have been very helpful! Unfortunately, there was only one in the whole facility. The mini fridge was also turned sideways and didn’t work at all.

This hotel was amazing whenever i come to charlotte this is definitely my place to stay

Exceptional

The rooms are very old and run down. My ac was very poor and the shower and bathroom were awful.

Way overpriced for what they offer. Location is about the only impressive thing about this location The rooms are very old and run down. My ac was very poor and the shower and bathroom were awful.

The staff were were helpful and patient. The room was clean and the location allowed us to see various areas around the city. We were also walking distance from a few great restaurants.

The staff were were helpful and patient. The room was clean and the location allowed us to see various areas around the city. We were also walking distance from a few great restaurants.

.

They charged for early check-in

The staff were very friendly, the room was clean, and the room service and breakfast were good. The gym and access to several restaurants within the hotel were also a plus. The only downside was the pool was closed, which was unfortunate given the pleasant weather. Overall would definitely book a stay here in the future.

Clean and professional

Clean and professional

Fantastic location, staff, and bar

Everything was very clean, hallways and elevators were clean and up to date. Bedroom was immaculate and the location was great! N/A

N/A

Super attentive and is always available!

Front lobby personnel were great. Clean room.

Beautiful

I can’t say enough good things about the Omni hospitality team. Alex was friendly and helpful (valet). Debbie was so fun to talk to and the club 14 lounge was spotless with tasty food. Keisha was my room service attendant and she had fantastic suggestions for entertainment and the service was superb. Clarissa was the most welcoming and she answered questions about the hotel and made me feel right at home. I was impressed with the entire experience, I will be back.

Exceptional

they said the pool was closed in 85° weather they said that it was seasonal I can understand if we’re in New York. I did not know of the pool closure and also being only seasonal cause I had young kids weren’t to enjoy the pool. I was on the rooftop. They were so excited huge disappointment expected more from Omni

Always a great place to stay. Location is perfect! Street noise can be bothersome on weekends.

Excellent location- just a short walk to the stadium. Also all the staff were super friendly. $55/day parking. Ugh

Also all the staff were super friendly. $55/day parking. Ugh

A friend and I stayed here for one night for a Bruno Mars concert. Everyone from the valet guys, front desk, and Bartender were friendly and helpful. We had an executive suite with king bed and it was a huge corner room. Everything very clean and comfortable and I would 100% stay there again. Location was great and within walking distance of the Bank of America stadium. FYI Valet is $55/day.

Front office staff is great!

Very clean room! Very nice staff. Great food options. Flexible hours. Weird layout to the room, but overall an awesome stay!

Room was not very clean. Bathroom floor and shower was gross. The fabric at end of bed had red sticky stuff all over it. Staff was responsive to neighbors fighting though so that was appreciated.

The Omni is usually extremely accommodating. Having booked through Expedia I used the filter for items I really wanted. One of them was a pool. While this Omni has two pools- the rooftop pool is closed for the season and the other one was under construction. This was not mentioned on the Expedia booking at all- when I mentioned it to the hotel - thinking maybe they would comp me a breakfast- or something- for my expectations were not met- they said they can't control 3rd party websites and that the pool construction was on their website. Bad on Expedia for not staying in tune with the availability of major amenities - and to Omni for having very little recourse.

Nice folks and very comfortable. We enjoyed our stay. We parked down the street though for much less.

The room was so spacious and clean!

Really enjoyed our stay and the location is really wonderful

Excellent location. Front desk staff was very courteous Room clean At the restaurant, we were asking questions about where we could sit and the waitress was not very friendly. Gave us our menu and never came back so we left

Exceptional

Exceptional

Superb

The setup of the hotel , fast valet . Slow , I don’t like that the pool doesn’t open til may , the showers cut me the water is sharp

The setup of the hotel , fast valet . Slow , I don’t like that the pool doesn’t open til may , the showers cut me the water is sharp

Excellent location. Front desk staff was very courteous Room clean At the restaurant, we were asking questions about where we could sit and the waitress was not very friendly. Gave us our menu and never came back so we left

It wasn't what I expected, it didn't meet my expectations.

Location, aesthetically nice hotel. The front desk representative “Lucy” was phenomenal! She has great customer service and the valet representatives were also excellent! Pool was closed, the pictures online appeared that there was a lot to do in the hotel. However when we got there, it was nothing to do.

Location, aesthetically nice hotel. The front desk representative “Lucy” was phenomenal! She has great customer service and the valet representatives were also excellent! Pool was closed, the pictures online appeared that there was a lot to do in the hotel. However when we got there, it was nothing to do.

Exceptional

THE ROOM SSERVICE FOOD IS ONE THE WORST EVER , NEVER CLEAN THE ROOM

The staff were very kind and helpful. They informed us on what was happening that night. They just wanted to make sure we had everything we needed.

Exceptional

We missed our flight and this hotel was exactly what we needed to decompress. All the staff were helpful and courteous. Special mention to the receptionist on the night of our arrival (April 19th) and Joe.

Exceptional

Clean and nice but very expensive (assuming more than usual for the night d/t a concert), especially since the rooftop bar wasn’t open because of construction.

Everything was excellent from the location, the property and the kind staff! The only downfall which was significant was the loud rumbling motorcycles and cars on the street until 2:30-4:00 am. Even w ear plugs you could still hear to roaring of the engines ready to race! The front desk says the Police are aware but dont see it as an emergency…. Given tourists are spending lots of $$$s in the uptown area, I would think the Police would acknowledge that it is disturbing the peace. It’s too bad bc it is a really nice area that will affect the tourism….

The beds were comfortable. I had room service breakfast both morning and it was amazing. I loved the coffee and the fact that there is a Walgreens downstairs The housekeepers kept trying to turn over my room before I checked out. The first time she walked in without announcing herself and said she thought the room was empty. Left- then I was about to shower and decided to lock the door and put something in front of the door and sure enough as I was getting into the shower a housekeeper tried to force their way in again. I was traveling alone and this made me feel unsafe. The tv is also out dated- there’s a note saying you can chrome cast but it doesn’t work so you’re just stuck with local channels.

We went to a restaurant for breakfast

Valet team great.

This was by far the loudest room I’ve ever been in. Hardly slept either night. Police sirens and motorcycles sound like they’re right outside your window. We were on the 10th floor, but it was still like being on street level. Would not stay again. A lot of the amenities are closed as well.

Staff was very friendly and remember our names.

The annoying: Parking is an additional $55 for cars and $65 for oversized vehicles and not included in your room cost. $200 hold on your card to check in. The pool is not open until May. The busker's music will flood through your room even on the 11th floor but they did shut it down at 10pm on Easter Sunday, but could present a challenge if you have small children or elderly. The amenities they have below the hotel: Chick fila closed on weekends, Starbucks is closed on Sunday. French frys from room service the grease tastes old. The really good: Fanstastic comfy beds, lots of different pillows so you can find the perfect fluff. Cotton robe and cotton sheets (not microfiber) Loved the tub depth in the deluxe room. It's very clean and the staff was very nice.

Clean room/ Staff Amazong

We weren't there for long but that front desk staff was awesome, the valet folks were quick and professional and the room was very comfortable and nice.

Great hotel. Great location. Staff were accommodating. Room was spacious. Will be staying there every-time I go to Charlotte.

Everything was great from the staff to the food and the room we stayed in. We’ll definitely come back.

It was excellent. Thr bartenders and staff were amazing

Food was excellent and so was the staff.

Perfect location, perfect hotel! Very clean

Amazing gym

I'm not sure because other hotels i stay breakfast is free

Responsive and friendly staff(one of the best in a while). Valet service great. Rooms comfortable and clean and room service timely and food good. Pool was closed. Across the street from spectrum center. Walking distance to food and activities.

Love the gym complete with basketball and pickle ball courts

No microwave in the bedrooms. But everything else was lovely!! They have THE BEST WINGS EVER

Overall 10/10 experience

It’s a very accommodating staff. I enjoyed my stay It was uncomfortable.

Excellent stay

Clean

Wonderful service. Clean and spotless room. Perfect downtown location.

They canceled my reservation because I flew in on a red eye. Weird

Staff were amazing. The room was very clean. Very good service!!!

Yes it’s just the parking could be better and plus I was charged 80.00 and I don’t know why because before checking in I paid everything in full

Clean room. Great View.

Amazing place!

Yes

Problems checking in

Grreat

They were great… my husband was celebrating a birthday and we had a lovely red velvet dessert in our room upon arrival. Beautiful hotel and great location!

We will return. All of Valet were outstanding!!! The Johnsons with the Orange car

I loved everything about my stay nice and clean and the staff was wonderful I will say it’s a 10/10 you want be disappointed I will be booking again soon ❤️

Absolutely beautiful!

I was extremely pleased with my stay. Everything went smoothly and beyond my expectations

The property was superb and the staff was always friendly and helpful

Their food 100000/10 and texting me 1 Davy before arrival made me feel special.

Clean rooms and great surrounding area.

The staff was amazing. They was very helpful and knowledgeable. The valet was a quick easy experience. The room was upgraded free of charge. It was clean and very spacious. 10/10 experience.

Nice hotel with everything you need at your fingertips. Rooms were immaculate, beds comfortable, and spacious. Restaurant and bar served good food and drinks!!!

Wonderful hotel! Will definitely stay again!

All staff members were friendly and helpful. Would stay there again!

Everything was great room staff and location.

Room was amazing! Staff was great!

Room spacious, clean, friendly staff, amazing view!

Cleanliness of the hotel. Staff were super friendly and helpful.

I enjoyed the room & the hotel itself. The only bad thing was that it took over an hour to get my car back from the valet. We also had a later checkout time so it’s not like everyone was leaving at the same time. No explanations were given as to why it took so long

Dominique catered to every need for my husband, myself, and my parents-in-law with such warmth, attentiveness, and genuine care. What truly stood out was the thoughtful surprise she arranged for us upon arrival a beautiful setup with wine and a heartfelt note acknowledging our anniversaries. It was such a sweet and personal touch that made us feel incredibly special. Her level of hospitality, attention to detail, and kindness truly elevated our entire experience. Dominique is a true asset, and because of her, we will absolutely be returning. Thank you for making our celebration so memorable!

Great view in our room, staff really pleasant. Wonderful stay

Clean , large building

The room was very spacious and we loved the view of Uptown Charlotte. All the staff were very friendly.

Our expectations were high coming in, and we found that they were either completely met or, in many cases, significantly exceeded. Here are a few highlights from our visit: Stunning Aesthetics: The hotel itself is absolutely gorgeous. The interior design is sophisticated and welcoming, creating an atmosphere of true luxury. Breathtaking Views: The city view from our guest room was beautiful. Watching the Charlotte skyline light up at night was a definitive highlight of our trip. Exceptional Service: The staff ensured that every detail was handled with care, making us feel valued throughout our entire stay. If you are planning a trip to the Queen City, we highly recommend the Omni. It provided the perfect backdrop for our getaway, and we look forward to returning in the future.

The room was perfect! The view of the city light from the 8th floor was wonderful. Every staff member we met were smiling and courteous!

Staff friendliness and cleanliness of room. Was offered the complimentary upgrade b/c of status without having asked for it.

Yes

everything was overall great

Loved the location.

Service meh

Amazing people, amazing space, we will be here everytime

Very nice hotel, staff was great, food at the bar delicious, gym was amazing, room was spacious and clean!

Our stay was wonderful and the staff was amazing as well avle to accommodate my husband and I. The heater in our room was not working properly, called front desk, maintenance came within seconds and told us they woulf have to move us to another room and apologize. Everything was smoothly without hesitation. Thank you Omni for great customer service and well kept rooms. Also, just some ladies don't wear heels while on the escalator, both tabs came off my boots. It was my fault 😪 to the shoe shop I go.

Everything was perfect

I had no heat in my room and the weather was in the 30’s. Engineering came out to reset the unit and it still did not warm up. I’ve stayed here a dozen times and this is the first time I feel robbed for the amount I paid to feel extremely uncomfortable

Excellent service from start to finish

Bathroom needed a fan, nobody won't to smell stink

Wonderful Wonderful Wonderful

Good hotel. Windows are thin with cars going by making it real noisy.

Super clean thank you!

Room had beer bottle from last person wifi sucks and cost to much to park to forever to get a luggage chart that never come had to take everything by hand

Staff was very friendly and informative. Room was very clean

Suggest adding USB-C ports in the rooms.

All was well with my stay, with only a couple of exceptions. The shower was not clean where the glass slides and the bathroom had a smell of faint urine. I sprayed it down with lysol.

Everything was good

Great place

Very nice, enjoyed our stay. Little pricey.

Omnibus always lovely. This one did not disappoint

Staff was very friendly and helpful. Room was nice but not very clean. Floors had not been cleaned well. Great location, 1 block from Spectrum Center and 15 minute walk to Bank of America Stadium.

Great room

The staff was incredible. Room was spacious and clean. Great dining.

The room was clean and the staff was amazing!!! I really enjoyed my stay at Omni!!! It was my second time staying there!!! I barely had to drive because everything was in walking distance!!! Definitely will be back!!!

The room was clean and the staff was great! I expected a little more amenities for the price but aside from that it was great.

Clean, friendly staff

The beds were nice and comfortable. Room service was good.The shower pressure and water temperature were sub par.

The room was fine but the phone did not work correctly, the TV would not stop switching from channel to channel, the elevator had beer spilled inside of it, and the parking, food, etc were all an up charge. You’re forced to use valet or self parking that cost additional. There weren’t very many amenities at all. The bar was nice. The hotel staff received my complaints about the room and to my knowledge nothing was done as the problems persisted.

staff was very friendly, and helpful.

Always a fun and comfortable stay. Lots going on the CLT this weekend and this was a perfect location!

Nice hotel in a great area

Stay was a perfect weekend getaway

Yes

Great experience

Management is top notch.

The room was beautiful! I haven’t received my receipt through email yet which is one reason I’m giving it three stars. (Checked out yesterday) The other reason I’m giving it three stars is because they were using leaf blowers at 6:50 am on a Sunday morning outside the hotel! We were on the 11th floor and I had ear plugs in and it still woke me up. It was a lovely room but they could go the distance on customer relations.

Everything was perfect

This is my 3rd stay here and as always the staff is friendly and the room is clean and comfortable. The food is great. The location is super convenient as well.

There are much better options in the area for the price.

Excellent hotel. Clean, tidy and modern. Good facilities on site. Staff had great customer service skills. Recommended.

Love the Omni! The customer service is excellent

Clean room, great location and the staff was very friendly and courteous. Especially Joe who loaded our luggage and delivered it to our room.

The Bartenders were excellent. The room had issues. Shower floor very slippery. No Hook for towel getting out of shower. No towel bar for sink area.

Horrible I stayed here just for the pool area and it was closed

Pool was closed

The pool and coin bar by the pool were both closed for renovations and this was not communicated to incoming guests. I booked this hotel in large part for that amenity and was pretty taken aback by that.

Staff were amazing and friendly!

Great room

Love the location, staff and everything about this hotel!

The room was poor, the air con/heating did not work and we were freezing all night. There was also a draft at the window, which did not help so did not get much sleep and looked forward to getting into the car for some heating.

The staff was great from pulling up and the guys taking all of our stuff up to our room.Then the front desk was great answered all my questions on restaurants and things to do. I would highly recommend staying here.

AC was very loud. Toilet sprayed water out of tank. Had to ask for more towels. Buffet only option for breakfast.

From the valet that handled our vehicle and all those that we came in contact with that works there, we could not have been more pleased. Courteous, caring and all pleasant. We really appreciate the service. The room was beautiful and we got to take advantage of the club 14 breakfast and happy hour. All very nicely done. We would definitely stay here again.

From valet staff to front desk to bat staff, excellent service and pleasure to experience.

We enjoyed our stay. Super close to the spectrum center- we were there for a concert. No complaints about our stay! Beds were comfortable and rooms were perfect size

This hotel is top tier. My birthday weekend was the best. And everything was within walking distance! I’m definitely coming back!

Great

My room was very clean and comfortable. The hotel is within walking distance of some favorite restaurants. The front desk staff was very friendly.

I had a great stay at the Omni Hotel. The staff was friendly and very accommodating. Much love to Clarissa she made sure my stay was memorable

The front desk attendants were amazing. They gave us wonderful ideas about local restaurant and bar spots that did not disappoint.

Friendly staff! Room was very clean!

The buffet was just so so for the money. Love your hotel. Check in was great!! The lady was awesome. Didn't like that i had to pay $60 for parking after paying over $300. Last time i didn't have to pay for parking. That was one of the reasons we came back. And the amazing check in! That girl was awesome!

Everything was great from start to finish.

They made you feel at home

Great room, beds are medium comfort, breakfast is very poor and bland.

great stay.

Really great area and he staff was extremely welcoming

This was by far the worst stay for the type of property. When I checked in; I was told I didn’t have a room. I was double charged and my credit/debit cards were both tied up. My sister had to move rooms because there was food on the frame of the bed. I would never recommend this hotel

Room was spacious and clean and staff was super friendly and very helpful. No matter what we asked them for they brought it right up to the room!!

I received no communication about the pool being closed. Half the reason I booked this particular hotel. I go to their website - no red font. But underneath a block of tiny text that looks like TOS, they have a small line about it being closed. That's not oversight, that's intentional. Otherwise the hotel has great staff and seems clean. Although, the room rugs could use a steam clean. The location is ok as far as spots to visit go.

Tiny room. Bathroom door would not stay open or closed unless it was locked. Toilet barely worked and required 5+ flushes after each use. No shower pressure. WiFi not included in 2025. Strobe light smoke detector. Extremely loud inside. I would never stay here again.

Booking and checking in/out were a breeze! The room was beautiful and clean aside from a tiny stain on one of the pillows but I just didn’t use that one. There was a strange, inconsistent buzzing sound at night coming from my shower/bathroom. Other than that, a perfect experience. Gorgeous hotel, very hospitable staff, and super convenient both in location and amenities - in addition to food and bar, there was live music on the Wednesday we were there. It’s centrally located in the middle of uptown where there was so much to see and do. I did try their room service! Got the pimento grilled cheese with green tomato. I did not realize how SPICY it would be! Delicious flavor though!

The room was outdated, small and noisy between rooms, the decor and lighting in the room was dark. The carpet looked dirty, should pulll up and have flooring

The EV charger turned out to be not owned or managed by the hotel, and access was first come, first served. We were told valet would park the car near the chargers, but that we’d have to handle the charging ourselves. While that wasn’t a huge inconvenience, the hotel should have made this clear on their website. It felt misleading. Even more frustrating was the pool being closed for renovations — something we weren’t told in advance. No notice, no warning, and no offer of compensation or alternative. In the middle of a hot August stay, this was incredibly disappointing. Again, had we known, we likely would have booked elsewhere. On the cleanliness front, the room was mostly fine, but we noticed chocolate stuck under the glass side table, and some hair in the carpet and bathroom. While hair happens, it’s not something I’d expect in a hotel of this caliber and price point. On a positive note, the hotel is centrally located, which made it convenient for walking around Uptown. Staff were polite and the atmosphere was otherwise pleasant. Overall, we might consider staying again — but only at a significantly lower rate and with more accurate information about what’s actually available.

Everything was amazing! From the vip until our last minute before leaving. Real nice comfortable beds. Everything was a 10/10

First time in Charlotte. So happy with the lodging we chose. We could literally walk to almost everything except mall shopping. An amazing variety of food options!

Was told I would get a call from MOD. Never happened not to mention I was on a business trip

Great location!

Customer service was excellent from the front desk to the eating areas. The valet parking team was especially helpful with James taking good care of us and our luggage.

Excellent service

Nice friendly staff

Great stay!

Highly recommend this hotel. Oh and the food truck across the street is amazing!

Our stay at the Omni Hotel in Charlotte was absolutely wonderful! The moment we walked in, we were greeted with such kindness and hospitality. The rooms were beautiful, clean, and so comfortable, and the staff went above and beyond to make sure everything was perfect for our stay. The only thing I’ll mention and it’s not the hotel’s fault at all. The area outside felt a little uneasy at night. I think that just comes with being in a bigger city like Charlotte. During the day everything felt great, and inside the hotel we always felt completely safe and cared for. All in all, I’d definitely recommend the Omni to anyone visiting Charlotte! It’s a gorgeous place to stay and such a great experience.

Everything was amazing

smell that would come and go, but we stayed and hope that it would go away completely. However, the odor lingered and there’s another unpleasant odor coming from the vent. The hotel staff sprayed the vents and used an ozone machine while we were out for dinner on the 2nd night. But after coming back late, the smell was worse and began to bother my asthma. Since it was already late, we decided to leave in the morning before I get a full blown asthma attack. This is very disheartening, since this trip was meant to be a special anniversary weekend and it completely put a damper on our plans. Alrhough, I was given a refund on the one unused night, we asked for a refund for one of the night we stayed, But I was given the run around by the hotel and Expedia. It’s very frustrating the back and forth blame and very unprofessional customer service. This is by far the worst customer service experience we ever had.

Service: terrible. Manager informed me that as per her records room was clean - without even sending anyone to check. In addition she said she was too busy checking in other guests. I felt for her, but I really don’t understand how that was my concern - basically she was demanding that her problem become my responsibility. Totally unfit to work in the hospitality industry.

Extremwly friendly amd helpful staff! Always smiling and friendly. Hotel was clean. Only negative is toilet flushing is extremely loud!

Very convenient hotel. Plumbing needs attention and requires a deep clean of cloth furniture.

Our visit to Omni Hotel Charlotte was nothing less than amazing. Everyone on the staff was welcoming, rooms were clean, The Trade Bar and amenities were extremely nice, not to mention the food was great. Thank you all to the staff at the Omni Charlotte Hotel. Definitely deserving of more than 5 Stars….and looking forward to returning

Good location. Poor amenities.

I chose the property for the pool and bar around the pool so that I could enjoy without having to travel away from the hotel. No one told me that the pool and bar area by the pool was closed and under construction. They attempted to upgrade the room to a corner room. The room was outdated and reminded me of the break room at work minus the bed. I child hear all of the street traffic noise clearly from the room (11th floor). I left immediately and requested a refund. I was not please especially since the room was $350 for 1 night.

Easy access to Bank of America stadium

I like the downtown area but did not like pool was closed and other facilities and was not informed beforehand

Great overall stay

The property was amazing! I really enjoyed the utilities such as the gym. My boyfriend and I went everyday during our stay. The location was close to many different restaurants and bars we didn’t use our car much at all everything was within walking distance. The Valet service was impeccable Joe James really took care us with packing our car and getting it to us in a timely manner. We will definitely be staying here again. It was super clean, all the staff were friendly as well.

Conveniently located - nice room - friendly and helpful staff.

Always top-notch service. Fun experience visiting friends in Charlotte. Perfect location to walk to ball games.

Bed was uncomfortable and the manager Derrick scrippes was prejudiced not willing to work us he belittled my wife and ruined our Anniversary I would never step foot in this hotel

There was no place to hang your towels in the bathroom except on the door. When you flushed the toilet you could hear it out in the hallway. Very loud. No microwave in the room. The bed was nice and clean but need new mattresses.

My wife and I really enjoyed everything about this hotel. The bar staff were friendly and accommodating. The breakfast was superb. Compliments to the chef which whom we got to be introduced to. Heaven you are an amazing chef!! Thank you for the food experience!!!! Will definitely be back!

Everything was excellent.!

Nice view and clean

Awesome stay. The only thing missing was a full length mirror. Ladies really need that 🙂

Check in was nice and had a bottle of champagne for the birthday.

The staff were all helpful and responsive. We had a great experience with the valet and concierge. Unfortunately, the room - which is the pinnacle of most hotel experiences - didn't live up to the same expectations. The bathroom had visibly undergone several shoddy repairs. Broken tile in the shower, leftover mounting brackets from when the shower gel holder had previously fallen off, and misaligned pipe cover plates to name a few. The second night of our stay, the sink drain fully detached and leaked everywhere. Maintenance was quickly able to provide a temporary fix by taping the drain together, but it did dampen our experience. I would caution others that the price you pay to stay at the Omni is likely due to the convenience of the location, not necessarily for the quality of the room itself.

Staff went above to make our arrival special for us and the kids 😍🙌

Enjoyed my stay tremendously

Everything was perfect ❤️

Amazing service

Always a great stay here and awesome staff! We love the location and easy check in process and food options!

This is a 5 star hotel.

The property was super nice. The staff was very nice and accommodating.

Everything was perfect

Room was older and smaller than expected. Area around the hotel feels unsafe with many homeless people

Second stay at the Omni Charlotte and it was excellent. The staff are friendly and helpful and the building is well maintained. Even with an event happening we had two quiet nights. The pool is closed for renovations but the other amenities we used were great.

It was excellent! We went to an event at the belk theater and it was walking distance. I loved the fact that they had valet service and everyone was so nice. They even have a Walgreens downstairs just in case you forgot something. I would most definitely stay there again

We arrived at the location. Thr

My husband and I absolutely enjoyed our stay. The man that helped with our lounge when we arrived, he was a tall bald head man with glass was extremely friendly and informative. Sorry I forgot your name sir. Also Gabby the lady in Club 14 was extremely friendly every day we came to eat. We love the convince of our room being beside club 14. The place is very clean but it a little dated and the floors are warped. The rooms and property is a very nice getaway place to stay. Hopefully the next time we come the pool will be open. Looking forward to coming back.

No pool.

Excellent customer service & care! Will return to the Omni.

it was a short stay

Nice room good location connecting to other shops.

Pros -- Great bed -- super comfortable, slept well. Great A/C unit in room. Nice shower. Cons -- Pool closed in middle of summer. No in-room utensils for grab and go meals. Limited trash facilities. There is straight theft going on at the parking garage attached. Self-parking signs claim to be "$30 Max daily limit", but each day I was charged $60 per day. I paid $120 to park a car for 2 days in the garage. Another nickel-and-dime issue -- no wifi included as standard? They charge $15/day for wifi. I complained about these issues to the customer service and they comp'ed the Wifi and issued a $50 credit to bill for no pool availability. Area around hotel has gone bad, with vagrants, homeless, panhandlers.

The pool was closed and it’s the middle of summer. Just odd timing for renovations in my opinion. Other than that our stay was amazing. We stayed here for our wedding night and they upgraded us for free. Staff was so kind and the bar gave us complimentary champagne.

The location and property were right in the center of town

I reserved my reservations over 2 months before my trip. I arrived on time and was then told that the pool was not working and had not been working since last year that should have been told to me way before my booking or even in a email or placed on site they advertise about this beautiful pool and for it not to be working was so wrong. I was not to stay downtown at all for the weekend cause the rooms prices were to expensive so had to go outside of charlotte

Great location, everything is very close form it. Short walk to bars and restaurants as well as stadiums

Lady @ the counter found out it was my and the ole lady birthday. Had a surprise bottle of champagne and chocolate brought to us. That was Awesome!!!

The hotel closed their pool for construction without notice on their website. It was the primary reason for choosing the hotel. Also, the hotel was very noisy and all we heard all night long was a loud thumping music. Around the bar area they cleaning crew was mopping the floors and completely blocked off the hallway from the front desk to parking garage with chairs so guests had to move chairs on their own to get their luggage through.

Pool and pool bar were closed for repairs and we were not notified until check in. WiFi isn’t included and had to be paid for Dailey by each guest.

I was really surprise about the renovation in the pool so couldn't be there as they are doing the job in summer time. What a Shame !

Pool was under maintenance and we were not told about that at time of booking. Customer service was not good-they acted like it wasn’t their problem we couldn’t swim and offered no compensation. Elevators were working 1/2 of our stay-very disappointed

Excellent service Very clean . Room was great

Did not like they charged for internet.

Although the pool was not operational, our stay was amazing. Everyone was beyond kind and the property was so clean and safe.

Very clean, rooms were large and bedding comfortable.

!

First time at an Omni. I was pleasantly surprised.

Amazing stay at the Omni Charlotte. Beautiful hotel in the heart of the city with a Starbucks & Walgreens in the same building. The front desk was very accomdating andthe room service was quick & hot! Great stay!

Super disappointed that the pool was closed “for the season” on June 7 - that was the only reason we booked it. Take the pool pics off the site if it isn’t open in June. Very misleading and if June is offseason when it was 90 degrees I don’t know what in season could be

At check-in were advised room service and the bar were open until midnight - when I tried to order room service a little after 11, we were informed that they’d decided to close room service early. When we went downstairs to the lobby/bar area, a front desk staff asked us to not order anything from the bar. Overall, an extremely disappointing level of service for the price point and advertised amenities.

The Omni is a fantastic property and I will stay there again!

Very Nice, except had to pay for WiFi

I enjoyed how they had a shopping mall downstairs, very convenient

Convenient. Breakfast was great

I was very disappointed at the pool was not operational. The person at the front desk should have told us when we said we wanted to hang out by the pool all day.

The Staff made it great experience. It started with the first gentleman we met in the Valet Parking. Friendly upbeat and prompt. From check in to check out incredible service experience.

During my stay the pool was closed, there was no working hot water, and the pm noise from the street, the rattling of the room from the train, and the pulsing music from the bar across the outdoor area was unbearable. Both nights I averaged 4-5 hrs of sleep. Also there was a fee to use the very well equipped gym in the hotel. This is my second mediocre stay with an Omni property . I don't believe I will ever stay in an Omni again

Kept bar open later due to our Metallica concerts.

Average nothing special

The entire staff was outstanding. The guess the best impression was the valet, looked at my uber pick up time and mentioned he could do better with cost and pick up time. The cool thing about him was we chatted a few times and he is considered a friend in my book. With that said so we’re the front desk folks, friendly, nice and genuinely communicated as a friend. Super cool, safe and friendly! The Omni is a great place for me to stay.

The staff was friendly and accommodating. The room was excellent. The only challenge during my stay was the pool being under construction. I hope all renovations will be complete by my next visit.

The pool is under maintenance and the staff is hit or miss. Some are absolutely excellent and some act like they are doing you a favor. Great location but an average hotel currently.

Great stay! The entire staff was phenomenal! Hotel room was spotless and comfortable. The location is excellent, and within walking distance to all of the city center activities.

I love location of this property! Room was super clean & service was great

Everything was great

Great place to dtay in dt Charlotte

Great location and facilities.

Super friendly and detailed service as expected with Omni. It was wonderful the bar was open and serving food late since we needed to eat after a festival several nights. The cocktail and food offered at that hour were much better than expected. Super convenient hotel location. The only negative was the pool and outdoor bar being shut down for renovation. But amenity updates are necessary for a hotel to reflect their standards of service so I completely understand. We will book again.

Stay was decent but wasn't what I was expecting. Not sure why but I was expecting luxury but it's comparable to IHG holiday inn. The pool and deck were closed and we were told one day in advance, wouldn't come down in price, sucks. But staying downtown made it easier to go places, charlotte is busy and the weekend we went was insanely busy so it was nice to go and have valet ($55/night) lol ! I hope they pay them well

Very clean, lovely staff. Can be a bit loud at night because it’s in the middle of downtown but it’s a great location for exploring. Rooms are super spacious!

The property was in a prime location and walking distance to shopping and dining. The hotel offers a nice bar for food and drinks. Our room was not ready and check in, so we waited 40 minutes to check in which made us late to our event. The room was okay but the bathroom toilet could have used some attention. The staff at check in were polite and nice just seemed desensitized to the guests rooms not being available at check in. Several staff mentioned we booked 3rd party on expedia as if it was an excuse as to why we could not check in on time. I'm not sure if there is revelance between the two or not. Valet parking was $48, there is a parking garage within a block that iffers $30 overnight parking. We did valet for the convenience but it seems like an unnecessary option. Overall it was an okay stay, but I will not book again unless it was the last option.

We have stayed and many Omni resorts and this has been the worst! Outdated room and dirty, homeless in front of building everywhere. Staff came in to room without knocking , hair in food for breakfast. The only nice thing was the great gym!.

Easy walk to Bank of America Stadium. Plenty of restaurant choices. The hotel was nice and clean. Room was cozy. The bar area was very crowded and the bartenders seemed overwhelmed so they weren’t the most attentive or friendly, but everyone deserves grace. Would definitely stay with Omni again.

Most everything was really great except for the price of parking. We paid 60.00 to park in the Omni’s parking structure . Seems a little expensive to park .

Common areas were highly maintained and looked great at all times and the hotel offered a number of dining and additional services, including valet parking and access to buildings throughout the downtown area and some shopping areas in on the bottom floor of the hotel. The rooms were nice, comfortable and well maintained.