Hampton Inn & Suites Charlottesville-At the University

This was way overpriced for the facility. I understand that it was reunion’s weekend at the university, but I feel that they really price gouged you. I don’t believe they were very good business partners by increasing the price so much.. then on top of the exorbitant prices they charged for parking as well. $1500 for two nights stay was ridiculous but I did it because it was my 50th reunion. It might be reasonable at other times, but definitely not worth the price.

Staff was very nice and helpful. Clay even came up to our room to help us with the TV.

Location was excellent Coffee could use an upgrade!

Location was excellent Coffee could use an upgrade!

Exceptional

Close to campus. Book early. Event pricing is outrageous 😕

Very clean room! And very quiet!

Location to UVA Hospital

Location to UVA Hospital

Excellent stay

My husband is battling cancer for the second time in 11 years. We love the care that we receive at UVA and the options that we have for treatment. What we love about this particular Hampton Inn is how convenient it is to the Cancer Center/hospital. And it is very comfortable and the staff are friendly. It is almost like taking a mini vacation in the middle of fighting cancer. And my son lives an hour closer to Charlottesville than he is from our home which makes it especially nice! The traffic in the area due to lots of construction (which is actually a good thing for the school and the hospital).

My husband is battling cancer for the second time in 11 years. We love the care that we receive at UVA and the options that we have for treatment. What we love about this particular Hampton Inn is how convenient it is to the Cancer Center/hospital. And it is very comfortable and the staff are friendly. It is almost like taking a mini vacation in the middle of fighting cancer. And my son lives an hour closer to Charlottesville than he is from our home which makes it especially nice! ? The traffic in the area due to lots of construction (which is actually a good thing for the school and the hospital).

The convenient location to downtown Having to pay for parking. We would've chosen another hotel had we known

The convenient location to downtown Having to pay for parking. We would've chosen another hotel had we known

Desk Staff Paula was very personable and extremely helpful.

Walking distance to hospital Noisy

Walking distance to hospital Noisy

Nice

Passable

Great for those visiting UVA. Centrally located and everything was walkable. Parking $20/night which seemed a little unnecessary in a small college town.

This hotel has gone down significantly in service over the previous years. Staff argue with visitors instead of being helpful.

Exceptional

Superb

Exceptional

Nice upgraded room. Convenient and great for pup.

Exceptional

Room was clean and vacuumed, bathroom was clean but bed linens were dirty

Location was walking distance to many attractions.

Location was walking distance to many attractions.

Everything was beautiful, clean and comfortable. Great location to UVA medical facilities. The desk clerk, Clay, wasn't friendly nor helpful. I've stayed here 3 times and he's the only one with an attitude.

Good location

Everything was great and hotel was super convenient to visit UVA and the town and restaurants. All within walking distance. And Amtrak is nearby also can walk to. I would stay again.

Location and comfortable bedding.

Location and comfortable bedding.

We enjoyed a very adequate breakfast, and took a coffee to go. At checkin there was no mention of a $20 fee to park. I was not aware In had been charged until I read the emailed invoice. In retrospect I checked the website, and did see the parking fee was listed. So now I'll do a better job of researching upcoming stays.

We enjoyed a very adequate breakfast, and took a coffee to go. At checkin there was no mention of a $20 fee to park. I was not aware In had been charged until I read the emailed invoice. In retrospect I checked the website, and did see the parking fee was listed. So now I'll do a better job of researching upcoming stays.

Exceptional

Very good

Clean room,

Only front desk person on property and Clyde couldn’t be bothered if you needed anything! Had to asked for a trash a for our suite room everyday 4 nights and still never received one! The maid spoke zero English! She only spoke French. The Hotel itself is a good location but for the price you pay you would think they could clean your room or bring you a trash can.

The room had areas that were not clean, and we never received housekeeping during our 3 day stay, although we were told we would. The positives are the size of the room, the location, and the front desk staff.

The only thing is the breakfast timing, it’s only till 9:30 and from 9:20 the staff shuts half the door and gives u a look that ur late. Also by 9 mostly everything is finished and no chance of refill in time. So if they could extend till 10, that would be great. Also the cleaning is on request so twice after requesting also my room did not get cleaned. Rest my stay was v good.

Not walkable with kids to shopping centrr

Clean room, hotel was all updated

The breakfast was quite good. The heating was uneven and a little hard to regulate. The overall room was mostly clean, however the shower door tracks could have been cleaner. I don’t think they should charge a daily rate for parking. $20 per day. Being a Hilton Honor member should also count for something.

Exceptional

Great staff. Great room. I will be back.

Very clean, easy check-in. Very comfortable.

The staff was very friendly! The front desk person was extremely helpful in accomodating our handicap son's needs.

Clean room. Bathroom was great. Very quiet

Beds were super comfy, staff was friendly, and rooms were clean. The lobby was very inviting

Room was fine but check-in not so pleasant. I had to wait for 10-15 minutes while the check-in clerk was seeking things (tableware and comforter) for another person, and then she was very brusque and unfriendly when she checked me in (10:15pm Jan. 23). It was as if I had done something to inconvenience her.

Did not eat breakfast. Fasting for test.

The location is terrible we had to pay $15 a day for parking and then $75.00 for a 10lb service dog ?‍? really.

Staff were very friendly and courteous Room was a nice surprise The two room thermostats were a bit wonky but did not cause too much of a problem Dishes in cupboards were dirty, and the bathroom hadn’t been deep cleaned in awhile, hence the 3 stars

Excellent stay. Quiet and comfortable.

Very poor initial check in. Was told that early checkin would cost $75 and parking would be $35. Nothing of this was on any registration site. I am a long time hilton honors member. No recognition. Also upon questioning these hidden charges was told "that's Charlottesville"

Amazing location by UVa and restaurants. Fabulous gym. Free laundry. Clean rooms and lobby lounge. Definitely a great pick!

Room was spotless. Sheets were super soft. Check in was a breeze.

Friendly staff and clean room; convenient location

There was hair in the sink and tub. The heat wasn't hot like it should've been. Parking is $15

Superior location Loud ground floor street facing room. Would have liked an ice bucket and the staff couldn't get one

Clean room. Great location. Good breakfast

Lovely room.

Everything was nice

It was good.

Clean and free breakfast

Room clean, shower hot, bed soft. Amazing.

I have stayed at this location before and enjoy it each time. The rooms are comfortable and clean. The location is convenient. The staff is friendly and helpful. The breakfast is simple, but substantial and self-serve. When I was there one of the staff came out to check on it to make sure there was plenty. The location is in the middle of multiple choices for restaurants and activities. It's a great location. I will stay here again.

Everthing was great. Beds were comfortable. Carpet was rather old but clean

Huge suite, very clean and nicely furnished

Breakfast was very good!

Clean room, great breakfast, walking location to UVA grounds, plenty of parking. Will come back again!

Location and amenities. A little too close to students. A bit noisy at night.

I booked through Expedia and my credit card was charged. When I got to the hotel, they did not have a room and had been fully booked with no availability for 3 days. Now Expedia is not giving me my money back, even though I did not get a room and was turned away. 3 hours on hold with "customer service" - disaster

Clean room, nice decor and furniture. Great food and service!

Accessible room not so accessible. Beds much too high for disabled accessible room. Shower/tub was not accessible..only one grab bar in the back of the tub. Toilet low with no grab bars

Yes

The bed was too high and too soft for handicapped people.

Lots of water in bathroom- on floor - out of shower etc

Check was with no issue, even with checking a little early. Only problem is the water pressure in the room, rather poor.

Clean

Great central location and clean and comfortable beds.

Location is excellent! You can walk every where and there is plenty of parking. Hotel has been very nicely updated.

The staff was friendly and the room was nice. Located conveniently to many dining options and the UVA Medical Center.

Good room, no amenities

Great location

Yes

Great experience

Clean room

Quiet room. Exceptionally clean.

Great location - room was clean and well appointed. We will stay there again!

Everything was great. The only complaint is our room being on the road side and the emergency vehicles, trash trucks at 5 am wasn't the best. But tolerable.

Very rude unhelpful front desk. Specifically, the white older female, she was extremely rude when I called to ask a question regarding checkin, btw unprovoked. She also is unkempt, not a good look in the hospitality business! Zero customer service and her trainee a white middle aged male was not the best either. They obviously disregarded my request for a quiet room because they put us right by the elevator. You need to do better!!!!! See my notes above I unfortunately overpaid for this stay!! Poor customer service

Perfect place to relax!

Excellent hospitality and facilities!

All of the staff were very friendly and attentive! The quality of the breakfast items was disappointing. The location of the hotel was wonderful. Overall, the cleanliness of the hotel was good, but attention needs to be given to the dust accumulating on the tops of surfaces such as headboards, lamps, picture frames, and other flat surfaces other than tabletops. Also, most offensively, were dark stains on the desk chair seat which appeared to be body fluid emanations (we covered the seat with a folded bedspread before sitting on it).

We arrived at 2:15 and asked if we could check in early. We were told that there was a room available--but there was an early check-in fee of $75.00. That soured the rest of our visit.

Very nice for an overnight stay as we were traveling through. Convenient to Monticello.

Our stay was very pleasant and comfortable.

Really unappetizing very limited menu

Front desk staff at check-in was amazing!

The breakfast was fine and the location was great. There were spider webs in the corners of the room and on the bottom of some of the light fixtures. Looks like the beds had been made, but not room not fully cleaned.

Front desk did not tell me there was a $15/night parking fee. Not friendly either. Air conditioner is loud.

Yes great.hvac

Really clean

Cleanliness. Front Desk staff friendly and helpful

The staff were polite, room was clean breakfast could have been better. Window Blind in our room did not work so we couldn’t look out window which I always enjoy. Over all stay was good.

I booked the wrong dates on Expedia and immediately tried to get a refund but the hotel would not return my call or entertain a change of dates or refund despite I am a Hilton Honors member. THEy said "all sales on Expedia are final". This is my last Expedia booking for me and last Hilton stay. Adios.

Convenient location, within walking distance to lots of restaurant options, close to UVA campus

Arrived 30 min before ‘official’ check in time. Had to wait for a room that was probably already ready. Petty BS!

I had a nice week long stay and received excellent customer servicce from Paula and Courtney. Would stay at this property again!

It was great.

The staff that we encountered were pleasant and helpful.

Great location

but were told it was not possible since the hotel was booked. We do not plan to stay there again.

Great location, walkable restaurants and shops, clean, comfortable, spacious lobby and breakfast areas

Amazing service amazing staff so impress

Friendly staff and very clean property!

Because another guest extended their stay in the room we were booked in, we were upgraded to a very nice suite at no extra cost to us. It was perfect for our stay. The desk staff is absolutely wonderful. As far as comfort, the air conditioner unit did not keep the room at a steady temperature. It would get very stuffy before the unit would kick back on. That’s my only complaint.

Front desk service was amazing!

Extremely expensive for what it is

Good location given is close to the UVA campus. Parking is a bit difficult because there are not enough spaces.

Close to hospital

My husband thoroughly enjoyed breakfast. Great variety and plenty of seating inside or outside. I was at the UVA Battle Building for a procedure. Was so glad my husband was able to enjoy his breakfast before he had to come to the hospital and sit in the waiting room for hours. Cannot think of a single negative point.

Room was clean. Staff very helpful and polite.

Beautifully appointed Clean

Disappointed to see the level of customer service drop to levels I haven’t seen before. Receptionist rude. Housekeeping no-show. Requested room to be cleaned - declined. Maybe this is the new norm for Hampton Inn but certainly not what I’ll be booking again.

The location was perfectly suited for tourists like my wife and I. We were able to easily explore the University of Virginia campus and the historic downtown area by foot. Lots of great restaurants in the area. Can't think of anything.

Parking was easy, location was prime, highly walkable, helpful front desk staff, lots to do near by, would return!

I was surprised that there was a 15.00 parking fee when the advertisement stated free parking, this could effect a return stay,

Paula at the front desk was Awesome!!! She was very friendly, great smile, attentive, and was very quick to get me checked-in even though there was a crowd of folks around me, she made me feel special. Thank you Hampton Inn & Suites. You've proven once again, that I can always depend on good and friendly service wherever I am in the World. Thanks Again!!!

Service at the hotel was not good. Our room did not clean for 2 days and when we asked for it. No apologies. Given a trash bag to empty out trash from our room. Horrible.

Very friendly front desk staff. Top notch

We have stayed here often over the past 15 years. We are never disappointed. Location is great for our needs. Facility is neat clean and staff is friendly and helpful.

big room, great staff, bfast was hot and nice. no complaints

Stayed at Hampton Inn, while my husband had surgery and recovery at UVA. Very nice accommodations. I couldn’t expect more.

.

Wonderful Staff!

Customer service was excellent. Room was nice, clean and comfortable. Would recommend upgrading selection of “snacks/meal” selection for customers that like to stay in.

Checking in online did nothing. Had to do full check in at the desk upon arrival.

Solid hotel. Convenient location, clean, friendly staff. Breakfast was included

Convenient to uva hospital.

Daytime front desk staff has a attitude

Autunm at the front desk was super friendly and helpful.

Great rooms, updated lobby and large rooms, free self parking, good location

The room was clean, connecting to the TV was easy and breakfast was good. The room didn't have a couch or a kitchen. The last Hilton I stayed in did and since the cost of this room was more than my last stay it felt like I paid for more and got less.

Hotel was clean and service and staff were very friendly and efficient

I don't like them charging 15.00 a day to park along with motel fees and taxes. Other than that it wasn't bad

The front desk attendants were so kind and helpful and Paula was so accommodating

Check in easy. Friendly front desk person.

We definitely would stay here again, just be sure they pay attention if you ask for something important and I don’t recommend using the text system they use.

will come back again. friendly staff. free breakfast

Clean convenient

Very nice accommodations and friendly staff.

All was great.

This is a fantastic property. The staff were top-notch and the room was exceptionally clean. The breakfast was very good and the staff took care to keep the buffet area very clean throughout. Overall, the front desk staff was also fantastic and helpful when I needed to extend my reservation. Highly recommend.

Excellent stay

The desk staff were excellent. Friendly and helpful. Room was very comfortable. Breakfast was mediocre compared to a Hampton Inn I stayed at in Huntersville, NC.

Close to UVA hospital

Great spot!

The front desk ladies are great and were so incredibly helpful throughout our week’s stay. The gentleman who maintains the breakfast area was outstanding! He was so attentive to the cleanliness of the dining area and the supply of food & coffee. The outdoor parking area is well lit at night and we felt very safe.

Excellent place to stay and comfortable rooms!!

Nice hotel with good breakfast. Clean common areas and rooms. Would definitely stay again.

Our stay was excellent! Great hotel.

We were pleased with our checkin, especially the receptionist’s welcome and willingness to have access to our room early. The room had an updated feel and the bathrooms glass shower doors worked well and looked lovely. The breakfast had multiple options and was spaced out to make for easy access to all choices. This is a lovely hotel and a great place to stay when in Charlottesville.

Excellent choice!

Great stay. Walkable to dining

N/A

Nice renovations, and good included breakfast.

Friendly and helpful front desk staff, breakfast available, great location, walking distance to many restaurants and hospital, comfortable beds and pillows, clean and updated room.

We stayed here because of an appointment at UVA Medical Center. The suite was beautiful. The floor plan was perfect. The dual zone ac for the bedroom vs the living area was so thoughtful. The staff so kind. Now, even if you’re having a medical procedure and need more time, they do not allow late check outs. Just an fyi so you’re prepared. Not a complaint bc they use that time to make it soooo clean!!!!

We liked the location. It was in the center of everything we wanted to do. We were very pleased with the front desk staff. Autumn was wonderful -- very friendly and helpful. We were a little disappointed that they charged for parking. We almost always stay at Hampton Inns when we travel and this is the first time we were charged for parking.

The front desk staff were absolutely wonderful!! Everything in hotel was as to be expected of a Hampton Inn, clean and in working order. Hotel was nice and quiet for a pleasant experience. Mailbox outside was a plus for those who like to send postcards. Downtown area moderately walkable. Breakfast was okay but would be nice to see a few more food items. Elevators were extremely slow. Overall decent hotel and would recommend.

Friendliness and efficiency of check in staff was exceptional!

Breakfast was not up to to par. No potatoes or sausages. Even only fruit was Banana.

Lacking in customer service, awful breakfast.

Stayed here for a UVA tour with my daughter. It was clean, felt new, decent breakfast (included), easy parking - I think it was $15, right outside of the hotel. It would probably be about a 10 min walk to UVA - near Main Street/next to the university.

Friendly and clean

The clerk said she would e-mail receipt, but I never got it. They only clean rooms every other day. What's up with that? Charged $15.00/day to park my car. Use to be free. Everybody wants a tip these days.

WE were able to walk to an 8 am appt. Also to many choices for dinner later. Nice to walk uo and down the hills. Very friendly and helpful staff. Breakfast was tasty and had many choices. Thanks alot.

clean, friendly and within walking distance of John Paul Jones Arena

Great location. Downtown property, 2 blocks from UVA Hospital. Great beds! Perfect. 10

The room was nice. The air conditioning unit was a little loud, but overall it was a nice stay.

We showed up at 4 and our room wasn’t ready.

Great location for walking to downtown and university

My tv remote quit working even after trying 5 different ones.

Friendly staff

Very nice hotel very close to lots of cool restaurants very convenient to go to UVA medical center

The staff member who helped me was the sweetest! Gave me great price for next time family member is in UVA hospital, which is great since they are a 7 min. Walk to UVA hospital

Within walking distance from Amtrak station. Food options close by. Stop for free city trolley bus close by.

I didn’t personally make it to the property due to an absolute nightmare of travel, but my cousins who were meeting me made it. They said the room and hotel were really nice and the attendant kind when checking in and out. I love Hilton properties and will continue to be a loyal customer and Hilton Honors member.

It was very expensive for what you get. The room was clean and spacious. The breakfast was bare minimum.

Staff was very accommodating

We made last minute (booked in the same week) plans to visit our college-aged child. We have stayed at a few other hotels, and overall, this was a good stay. The staff was welcoming and responsive. The rooms and property was clean. The price was a bit on the high end.

Your listing said suite with extra sleep space i.e. pull out couch. My daughter had to sleep on the floor. Small room with one bed. Very disappointing.

Front desk girl was excellent and helpful

We will stay here again!

Really nice employees

They upgraded our room to make sure our room would be ready when we arrive. We had no idea until entered our room.

Easy to check in. Very clean. Helpful and responsive staff.

Great location

Great stay and great location

This was my first time at this Hampton Inn. I can always count on the clean rooms, friendly staff and hot coffee. I would stay again!

Very pleasant stay.

I stayed for the night for work. The room was amazing, very comfortable. The staff was very nice and accommodating.

A perfect location. Comfortable bed , clean and very nice front desk staff. Paula was very kind and helpful.

The staff was very nice. This was an amazing stay. Room was so very neat and clean. From the time we stepped in the lobby, the experience was Perfect! Again, Wonderful staff!!

Walkable to UVA campus, easy and free parking and several dining options nearby. But our room was next to the street and was loud due to traffic up to about midnight. We would have liked a change to the other side and there was room to do this but we were told it was not possible. So our sleep wasn’t great, even with earplugs.

This property was quite and clean

Great best ever

Friendly, clean, nice linens, extremely convenient

make sure you book the right one. There are three in C'ville. this one is the most central.

Walking distance to the hospital and the hotel is very clean