Courtyard by Marriott Bethesda/Chevy Chase

We loved the room, the bed was comfy, and the daytime staff was absolutely wonderful. Within the local area, there are plenty of great food selections within a 5 minute drive. Parking was so easy, unlike many hotels in DC. We really enjoyed our stay. The night shift receptionist who took my call the night prior to my arrival was overtly rude. She was curt, impatient, monotone, and rapid-fire in her responses without breaks between each words, clearly not caring if I understood what she was saying. It was clear she was annoyed to have received a phone call. She absolutely should not be the face/voice of customer service and, if Marriott were to do a secret late night call-in, I believe they would agree she should not represent their hotel. She is the sole reason I gave an 8 instead of a 10.

Great pool and lots of restaurants nearby!

In general not goof customer service.

Exceptional

Exceptional

Very good

Lunch option

Lunch option

Convenient to the Metro, shopping and restaurants are all right there

Comfortable bed, friendly helpful staff, good location Strong urine smell in the bathroom!

Comfortable bed, friendly helpful staff, good location Strong urine smell in the bathroom!

I was given a room directly across from 3 elevators & I COULDN’t sleep due to all the noise of the elevators. The next morning I asked to be moved to another quieter room but the staff gave me the run around & didn’t move me. I had to ask to speak to the manager after a 2nd night of noise. They said they would speak to the manager. They never did & did not move me. The staff was really not helpful & stupid. I will be reporting them

The staff was very helpful! We were moving our son, so needed to park a U-haul truck. They had a safe, large parking lot to accommodate us for a reasonable rate. The onsite restaurant is convenient, but definitely over priced. There is a Starbucks and other convenient restaurants nearby. Overall, a great hotel for our needs.

Great location Elevators not working this stay

Great location Elevators not working this stay

All good

Also I got a handicapped room for some reason. I did not request one. Shower was difficult to use and bathroom set up was not arranged conveniently. I was told it’s what was indicated on my reservation. Don’t know how that got there.

Room lighting limited

room was to small closet was ridiculous no way to hang up clothes could not open closet door more tan half way safe prevented it form opening the door. A decent closet and working elevators only one was available of the three

A decent closet and working elevators only one was available of the three

Room lighting limited

Manager was unable to honor Booking.com’s breakfast deal

Manager was unable to honor Booking.com’s breakfast deal

Very good

There are plenty of shops nearby.

Superb

Good location near metro stop. Bed was very uncomfortable. Could not get a good night rest. Was surprised as it's a Marriott property. I've had much better beds at other locations.

Good location near metro stop. Bed was very uncomfortable. Could not get a good night rest. Was surprised as it's a Marriott property. I've had much better beds at other locations.

Yes

I checked out a day early because I saw two bugs during the night. It was horrible and disgusting. I would like a refund for the second nights stay.

Very happy with the hotel selection. Great location. Great restaurants around the area

Shopping and restaurants nearby were lovely.

Would stay again

Great location, clean, great shower! Front desk was helpful and friendly.

Most serious, the GM takes no responsibility to personal property damage done to luggage, part of a matched, limited edition set, and absorbs ones’s time following up, to which he refuses to respond, conducting himself in a disrespectful, demeaning manner, with reckless disregard for one’s time, money, costs incurred, misleading as if he is doing something, when he does nothing, as he imposes he delusional false impression of himself that he is a great person, when nothing could be further than the truth. Most egregious, on the list, are the damages and costs incurred, while he string one along, forcing me to stay longer, pay higher than list rates, profiting from the damage his empire caused to my luggage handle whom no longer works at this hotel, as I’m forced to extend my reservation, waiting for a check, for luggage, part of a Limited edition set, while he knows this this luggage is now in an unacceptable position for travel, via plane, and admits it. I left this hotel, without resolution, as the GM refused to adhere to Marriott Corp’s written requirement for a response to my Complaint, which I opened, and someone, unauthorized, closed, and I re-opened, again. As a historical top tier Marriott client, the appropriate support is not received, and feel as though I am a cash cow, they intend to milk. Stay away!

I will wait until I check out!

The hotel is clean, efficient but not memorable, but the staff were very courteous and efficient.

Staff was nice and accommodating.

The staff is very accommodating, I felt welcomed immediately.

Good location

My room was well appointed... better than most ib n this price range. The elevators we're noisy and seemed in need of service. I believe at least one of them had an out of date inspection. Complimentary breakfast would have been appreciated.

I've stayed at this location as recently as two years ago and it was in some disrepair this visit. In-room mini fridge was broken, but quickly replaced by maintenance. Elevators showed a lot of wear. But generally an average experience with nothing extra included (parking, breakfast). The immediate area around the hotel was also empty storefronts, but bustling downtown close to Metro stop.

Courtyard by Marriott Bethesda/Chevy Chase is a great choice for my friends and family to stay when they come visit the Nation's capital. Solid value. You really can't go wrong with a Fairfield/Courtyard Marriott.

Excellent service and beautiful room,

Excellent

One day it wasn’t cleaned; bed not made, no coffee packets.

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Comfortable, clean, quiet room. All staff were polite and helpful. This is my favorite hotel when I’m in the area.

Maya at the desk was a delight! She was so kind and welcoming and nice and helpful. Thank you for making our stay so lovely, Maya!

staff was amazing and room was very comfortable and clean.

Exactly what you'd expect in a Courtyard. Extremely quiet, safe neighborhood. Easy walk to metro.

the room was very clean

Great room and clean and lux

Staff

Clean room, nice shower, front desk was great.

Clean, comfortable, felt very safe, wonderful shopping/eateries. The staff were friendly, warm, always happy to help with anything. Definitely would stay again.

Good

Exceptional service makes this Courtyard rise above the norm. Convenient to shopping, dining and transportation, this hotel sits in a great location in Chevy Chase.

Very nice property, very walkable to local shopping and dining, and within walking distance to the metro. Our room was cleaned daily by very friendly staff. Highly recommend.

Service and property were excellent. A better breakfast would be welcome.

Overall fine.

My favorite place to stay when I'm up here.

Clean room and great location.

Love it

I liked the sofa and foot rest and pillows.

Clean, very friendly staff, convenient location.

Good

Good price, good stay

The hotel was clean and the staff was friendly. The room was comfortable. The parking was easily accessible, albeit expensive. The only negative I had was that the WiFi was awful and never once worked.

Easy parking and near subway station.

Rooms smelled musty. Staff verynice

This is the second Marriott I have stayed at in the last several months where the Elevator was "Temp Out of Service" for the several day and my entire stay. The people at the front desk didn't seem to care my family was inconvenienced and that in the morning and evenings folks had to wait around for one elevator (the second was for employees/cleaning and the third was out of order) Makes me question if Marriot is looking to cut maint. exp to generate cash flow.

Plus, parking door lock not in working condition and two of three elevators out of service for 2 of 3 days.

Continent for our purposes. Can not compliment the staff enough. Bernadette for checking in and out and Domingo for Breakfast service. ( did not get the name of his helper but do not want to leave her out either). Our room was straighten each day I appreciated that service as well though never got the team members’s name. The room smelled fresh and clean which is tough in a DC summer. We are repeat customers and have recommended to others who do not need to be downtown. We will be back. Thank you

upon arrival, after a trans Atlantic flight, the hotel only had boiling hot water (august 11th) - i.e., no shower unless I would like to get 3rd degree burns. The gentleman in the reception assured that the engineers had fixed this known issue, and that the water should be "showerable" the next morning - so not the case. When addressing this, and asking for a solution, the gentleman in the reception said that his hands were tied, and that id had to wait for the manager ... who showed up midday, when I was in a training class, i.e., no chance to talk to the manager. The hotel did not offer any type of alternative to the shower situation, and did also not offer any type of compensation. None. Not even a bottle of water. Utterly disappointed that such a renown hotel as the Courtyard completely missed the part of happy customers.

It was a good experience and my 2 nights were very comfortable. The staff is friendly and it was easy to check in and check out. Will visit again.

Fire alarm goes off when showering. Property very outdated.

I didn’t like that my room must have been under the exercise room. They were dropping dumbbells on the floor around 1am.

The only thing I didn't like was the lack of clarity about the parking and the bed my husband and I slept in was harsh to our backs. Otherwise, a fine hotel!

The parking was a little confusing but overall, the area was safe, efficiently close to Friendship Heights Metro and nice shops and lovely staff! Also, the room was nice, too.

Front desk staff deserve raises and the pool was amazing

Our stay was great. The only complaint I have is that I got signed up for the Mariott Bonvoy points program without my consent.

Cleaning and good location. The bed and the pillows are very comfortable.

Good

Uncomfortable beds and pillows. Towels felt cheap and the ac kept turning on and off. No free breakfast and if you want it it’s expensive.15$ for a egg sandwich…

Those small touches...

but i would stay there again, i enjoyed my stay.

The restaurant was not that good

Overall ok. Beds and pillows were not comfortable. Also, conditioner bottle was almost empty on our first night, and was not refilled by housekeeping the following day, so we had no conditioner to use on the final morning of our stay.

Excellent customer service.

cordial staff, clean & fresh rooms and decor, easy access to the Metro - tho parking is pricey

Hotel located near Bethesda in the northern part of Washington. The hotel is about 400 meters from the subway and bus station. The subway takes about 40 minutes to reach the city center. Hotel with comfortable rooms. It has a restaurant and vending machines with snacks for sale. There are not many restaurants nearby.

Overall excellent experience.

Good for one night

Excellent

Convenient and clean

Location was very convenient. Room was fine. Staff was very nice, but room was unavailable when I arrived and I was told I would receive call to alert me when it was ready, and I never received call. Also I requested a 7am wake-up call; the call came at 6am.

Pillows not comfortable at all. Temperature in the room too hot despite putting the air conditioning on, which clearly didn’t work. And when I checked out and mentioned it to the person at the front desk they shrugged and asked me if I wanted the bill. No apology, no “we will get it looked at” - nothing. I was attending a funeral for my uncle and I chose the hotel for its proximity to the funeral home. Never again, not even for free would I stay there.

Comfortable and convenient

Internet was lousy. I guess they want you to spend the $10 per day to get proper internet My room was not made up for 2 of the days. I came back at 6 pm to find the room unmade

This is a great place. Stay here. You won’t regret it.

Front desk/reception was excellent. Beds comfortable. Shower outstanding. And -- very importantly -- it was quiet throughout the night.

Very convenient. Close to metro station. Guest service where very pleasant.

We have stayed here three times. The rooms are comfortable and the staff is great. It's a convenient location too.

Wonderfully comfortable and a great location with things to do in walking distance

Gone are the days where when you stayed parking was free

None

I pretty much exclusively stay at Marriot’s and have for years and can say this is one of the best and nicest I’ve ever been to. The staff was incredibly friendly and helpful and the room was spacious, nicely appointed with lots of conveniences and a large couch which I rarely see in a hotel. Would absolutely recommend it again.

Nice area with plenty to do. Walking distance from the shops and restaurants (weekdays everything closes between 9-10pm).

It was good

Unfortunately our room had a cracked toilet seat cover and the soap dispensers in the shower came off the wall. The towels were not nice-seemed worn out. The hotel location and surrounding areas were nice and the staff was pleasant.

So very clean and wuiet

Overall a great place to stay. Restaurant food was good and reasonable.

The air conditioning stopped working on my 2nd night. I stayed 3 nights. That was not good. Some of the customer service wasn't the best as in asking for extra towels and not getting any.

Customer service at the front desk was amazing. I don’t recall her name but she was an African American woman with glasses and an infectious smile. I enjoyed my stay and the property but I have to say it is because of her and the kindness she exhumed, that I will be staying again if ever in town. Thank you.

Trying to contact the property regarding a billed charge not on my invoice was very frustrating. Calling the phone number for the hotel gave a busy signal for days. I finally found a way to leave a text message to be forwarded to the hotel. The charge went away, but I never they never acknowledged my comment.

You have to pay for parking there is no free parking for hotel guest.. $24 per night.

The bathroom in the room could have used some vacuuming as there was hair on the floor. Overall, excellent experience.

Would not recommend stying st this hotel in the “13” line. The room is right next to the elevator creating round the clock noise from the shaft, not hallway noise such as talking or bells ringing. Because this room was reserved and paid through Hotels.com, there was little that Marriott management was able to do directly in the way of financial compensation. They stated they are contacting Hotels.com to have one night credited. We’ll see if I ever get it. This situation makes me reluctant to use Hotels.com again.

Would definitely come back

Great area. Clean, basic hotel.

Great space and room outside DC. Highly recommend.

Good place…sold Courtyard experience

We had a great experience staying here-the room was clean and comfortable, the person who checked us in was really funny and nice. Loved the lemon water in the lobby and especially loved that we could bring our dog along!

Booking with hotels.com was great. The hotel was overall a great. It was close to my destination. The restaurant in the hotel had great food and service was awesome.

Excellent and safe environment

Had surgery, got us in early, and late check out to help us out. Truly amazing would recommend to anyone

Need Better parking options

We have stayed here several times. It is reasonably clean. We like the location. The beds were too soft, the hot water spotty and there wasn’t much sound in the tv. We couldn’t watch it even. That being said we will be back because the rooms are large and they have a good breakfast in the restaurant in the lobby.

I did not like paying $30 a day for parking

My room was very adequate. It was clean and the furnishings were very good.

The only thing I didn't like was the temperature control Halls cold, fitness room close to hot, guest room difficult to control

Very friendly and hardworking restaurant staff

The staff wasn’t very helpful. Called for towels and never received. Went to front desk ask for towels. Said they would bring Waited over an hour. Called and didn’t get for hour half. The supervisor or the restaurant manager was very rude and did not want customers. Ask for a mimosa for 5 ppl to make a toast in honor of the presidential inauguration and was told it was too early to drink. No one had had a single drink. Came down for breakfast and had plans to go to capital one. She gave us our bill for the orange juice and politely ask us to leave. Staff was the worst.

The room was comfortable and clean. The staff is very friendly and helpful.

Convenient to metro. Bed was hard, not much hot water in shower, bar had limited offerings and hours.

Excellent hospitality. Great room.

Spacious, comfortable and quie.

Breakfast at the cafe was decent; the menu was average breakfast fare at big-city prices, but the service was quite friendly and the food was good. Parking is pricey, but that's the nature of the city. $30/day for the ability to go in/out daily seemed a little above average, especially when there's a parking tax added on top of that. WiFi - which appears to be something controlled by Marriott corporate - was chancy. Of two phones and two tablets that we brought with us, we were only able to connect one of each, and no one seemed to be able to advise us how to bypass the problems. There is also an exercise room that we didn't use, a pool that obviously wasn't open in December, and an open balcony that was also too cold to enjoy.

Near to school, shopping and parking convenient

It was convenient and up to Marriott standards. I wish real glasses were provided instead of plastic.

Great.

Great staff, central, quiet, great service

Neighborhood and setting were great, parking was easy and helpful (they let me use the parking after checkout ). The door lock would lock the deadbolt while open. There was no security issue and I could always get the door shut and locked, but it was unexpected.

Fantastic. Highly recommend.

Great spot close to DC

Nice and comfortable property. I appreciate the hot tea and coffee stand that's available at the front desk area.

Very good.

Awesome !!!

It was clean and a nice stay

Decent price for a clean and decent quality hotel in a very expensive urban area

Very clean and friendly staff. Close to American University. Great rates.

Good

Enjoyed our stay

I got into a dirty room. We where charged for a night stayed in one bedroom for two whilewe where three person.

Location feels part of the lovely Chevy Chase/Friendship Heights neighborhood.

Staff very friendly, especially restaurant headwaiter, Domingo. Front desk excellent too. Room large (2 queen-size beds) very clean , with an enormous modern TV. Bathroom small, shower utilitarian, but clean and good. Very low noise during our Oct 2024 stay. Good and reasonable parking (for area), Restaurant menu very limited but great service.

Very familiar with the hotel and was not disappointed

Good service

We were eating and a person brought her dog and was walking around the dining area. Then sat at a table. A big dog