Carlton Inn Midway

Kinda what you would expect from a motel, however we found left over food in our room

The bath is clogged

Nada todo horrible Estaba sucio olía horrible el aire no servía

Windows that opened Hairs in the tub, NO smoke detector, overall looked dirty, freezer was froze over with ice.

The website photos are straight up lies. The words that come to mind for the establishment are dilapidated, dank, poorly constructed, cheap. The ‘fitness center’ consists of two treadmills and a clearly broken cable machine (the cords were loosely strewn all over), half of the ‘breakfast’ was either out of stock or out of order, and trash/ materials meant to be stored away were out and about, obstructing walkways. In my own room, the sliding shower door was improperly installed and would not remain closed, so the shower was effectively the entire bathroom. They *diluted* the hand soap with either water or another thinning agent, the wooden ‘cabinetry’ from the photos was a skeletal shelving unit purchased from some discount retailer, and the blinds meant to keep the floodlights out had no way to adjust them, as the cord had been removed/broken at some point. The best part was when the storm knocked out the power around 8:30 pm. This motel consists of two buildings- the other building’s power returned before 1 am. The building I was in never restored power, despite every other building in the area getting it back. The room and building was powerless until after I checked out the following morning. The food I bought to save money went bad, and had no way to shower/clean or charge my electronics overnight. Not exactly easy to navigate Chicago without your map available. If there were l an avenue to appeal for a refund, I absolutely would. A joke of an establishment.

I like the price the most. I also like how nice the bathroom was. I like how much parking was available. I liked that the staff were friendly and helpful. I was not a fan of the sheets and blankets, they looked a little dirty. The pillows were all very different. Some felt like a normal pillow while others felt like it was 5 tshirts wrapped up in a pillow case.

It was close to buses and public transportation. BEDBUGS!!!! They wouldn't give a refund even though there were BEDBUGS and the power was out in half the place- our room was one that didnt have power. They didnt ask to switch us to a better room or anything. DO NOT STAY HERE!!!!

Nothing just food options to get delivery The phone in the room didn't work, bathroom was nasty. The couch had spots & stains on it ,it was terrible

The dirtiest hotel I’ve ever stayed in

The shower pressure was good and the AC worked well. Thank goodness. The breakfast was edible. And for such a dump of a hotel it was fairly quiet at night (planes overhead to be expected, random thumping noise all night long could be drowned out with white noise) I don't know where to begin. The bed didn't even have real sheets on it. You could see the mattress. There was just a weird giant pee pad and a top sheet that didn't fit over the whole bed. We thought "this can't be right". So we asked for new sheets but we had to go get them ourselves. They gave us the same thing as a replacement. When we changed them the old mattress pad had someone else's hair on it. The tub also had someone else's hair in it. Many of the lightbulbs were missing or burnt out. The tub had mold along the caulking. No lids for the coffee cups. No WiFi. The tv didn't work. The phone didn't work. The whole room was dingy. That's all I can think of off the top of my head but I'm sure there was more.

Nice staff and I like the breakfast.

DO NOT STAY HERE. Staff do NOT care about your safety. I was given a room with multiple things broken, including the toilet seat and sink. Holes in the walls, unclean surfaces, and sheets. Most importantly, my room came with the smoke alarm detached. The exit door was blocked by debris, and the exit stairway was not lit. I felt extremely unsafe and asked to switch rooms. I was able to get a new room, but this one also lacked any fire safety equipment. Staff were unapologetic and seemed unsurprised by these issues.

There were no lights in the room, very stuffy room, and the shower head was broken

The layout felt unsafe, more like a roadside motel with doors opening directly to the parking lot. The staff member who checked us in was unprofessional and uncooperative, which only added to the frustration. Inside the room, the amenities were poorly thought out. There were makeshift steel fixtures for hanging clothes and storing luggage, giving the space a temporary, unfinished feel. For the price we paid, the amenities, condition of the property, and overall vibe were far below expectations. I would not recommend staying here given the lack of privacy, safety concerns, and the overall mismatch between the listing and reality.

Close to the airport and reasonably priced Bathroom door wouldn't shut because it was dragging on the floor and sheets were either stained or old

The sheets were dirty the shower was dirty there was soap and razor blades from the last guest in the shower. The breakfast was not what they said it was was absolutely horrible

Leaving. Staying.

Exceptional

Cheap and clean. Centered in hispanic culture. Place was rundown a lot. Bathroom door was cut exact to floor (super hard to move). Space for toilet very small with a half undone toilet seat to angle it usable. Bed was heavily broken in. One side of bed was cut into so inside was exposed. Pillows were just okay; rough sleeping.

Cheap and clean. Centered in hispanic culture. Place was rundown a lot. Bathroom door was cut exact to floor (super hard to move). Space for toilet very small with a half undone toilet seat to angle it usable. Bed was heavily broken in. One side of bed was cut into so inside was exposed. Pillows were just okay; rough sleeping.

Was missing some amenities “hand washing soap dispenser was empty i ask for a refill and never got it” Parking spacious and available Our Room had couple pf lights that’s not working asking for repairs and never got it The breakfast is variable and nice “some items ends early so try to go early” The bathroom could be cleaner,

Towels were old and stain. Lights in the bathroom didn’t work we had to use the bathroom with the lights off. I brought it up to the front desk lady and all she said it was probably because of the rain and didn’t offer a different room or someone to come and fix. I asked for more towels and they showed up late.

They Stopped putting food out well before the 10am cut off end time for breakfast, when my family went to eat at 9:25am everything was empty. "Breakfast Included" was what we paid for, they did not have enough product to feed the guests. This property advertises "soundproof rooms" and they defiantly are not. Please don't advertise soundproof if you can't deliver when you are located 2.5mi from the airport! The Air intake vent in the bathroom was filthy dusty fuzzy as if it hadn't been wiped down in months. I'm all about a cheap "NO STARS" hotel but the purposeful deactivation of my room key and cutting breakfast off early should warrant a partial refund.

Towel rack came off the wall. A roach was crawling on the bathroom wall when I arrived. Sink kept backing up. Toilet barely flushes on the first try. No hand soap in the soap dispenser. Nor any bars of hand soap. Shower head was only a hand-held. Couldn't use the regular shower head. No smoke detector in the room. Curtain hanging off the window. Many, many spots on the wall that looked like they had been patched up, but never painted nor covered with wallpaper. Bed sunk in the middle and creaked very loudly. There were ants in the bathroom. The staff was great. I have zero complaints about the staff. I feel bad they have to work there. The property overall is poor. Needs serious maintenance and upgrades. I've stayed there several times for almost 9 years now and have never been this displeased. I will not stay there again.

Disgusting room cleanliness

8 minutes from the airport Very dirty and horrible smell

8 minutes from the airport Very dirty and horrible smell

Good

Better update this photo, as it is not even close to what the rooms look like. Power in the bathroom kept going off, nothing worse than taking a shower in the dark!

Shuttle pick up from the airport T V broken they couldn’t fix toilet roll holder broken and missing , cigarette burn hole in bed sheets , next room next day moved to get a working tv that room the shower wasn’t working!!

Shuttle pick up from the airport T V broken they couldn’t fix toilet roll holder broken and missing , cigarette burn hole in bed sheets , next room next day moved to get a working tv that room the shower wasn’t working!!

Close to our appointment. Where do I start. Carpet was dirty and gross,No soap, even went to office, they didn’t have any. Breakfast was awful. Eggs rubber, sausage so greasy , little Debbie’s for sweats. Ice machine broken, no ice.etc

Close to our appointment. Where do I start. Carpet was dirty and gross,No soap, even went to office, they didn’t have any. Breakfast was awful. Eggs rubber, sausage so greasy , little Debbie’s for sweats. Ice machine broken, no ice.etc

Shuttle was excellent, staff really nice Very noisy area, lots of light from outside and bad curtains

Very noisy area, lots of light from outside and bad curtains

When we first arrived we asked if we could check in early, they were accommodating for an additional $20. Our first room wasn't cleaned yet, so they had to move us to a new room. The new room was clean. The first room was not cleaned. The second room they moved us to did not have a working ac unit.

When we first arrived we asked if we could check in early, they were accommodating for an additional $20. Our first room wasn't cleaned yet, so they had to move us to a new room. The new room was clean. The first room was not cleaned. The second room they moved us to did not have a working ac unit.

Breakfast wasnt stocked very well, 1st come 1st serve and when its gone its gone it felt like. It didnt taste good either. Sheets were strained, and the bathroom is super tiny, no counter space. Beds were decent besides the sheets. Showers had awful water pressure. Staff was polite and courteous. The seal on the mini fridge was bad, so anything we tried to keep cold, didnt stay very cold. Parking is a nightmare, due to limited space, and tight turns and oddly placed parking spots.

Very poor

It nice quietly by all store

The rooms

Price The rooms

The staff was nice enough Blankets were thin, sheets were stained, hair dryer was missing, sink water was yellow, walls were extremely thin, you could only have either the microwave or fridge plugged in at one time, not enough towels, room smelled bad when we arrived

The staff was nice enough Blankets were thin, sheets were stained, hair dryer was missing, sink water was yellow, walls were extremely thin, you could only have either the microwave or fridge plugged in at one time, not enough towels, room smelled bad when we arrived

Pleasant

Good

There are only two reasons to choose this hotel: its low price and its location—a 10-minute walk to the city train. Other than that, it falls short in many areas: poor management, understaffing (one person seems to handle everything), lack of attention to refilling breakfast items, weak wifi, and non-standard blankets and pillows, to name a few.

Didn’t look clean.

The staff were very kind and understanding but we had to get a refund due to bed bugs in the room.

The property clearly need repairs

Lobby was smelly and pillow case was dirty.

I don't know if they put me in the wrong room, but it was terrible. It smelled awful, and the room was tiny. I asked for an extra bed for my son, but they didn't provide one. There was hardly any toilet paper, no bath mat, and the bathtub was dirty. There was no hot water—though it eventually did come out—but what bothered me most was the foul odor and waking up with bumps all over my body. It isn't an expensive hotel, but it isn't cheap enough to justify such poor conditions—even though the guys at the front desk were very friendly. I didn't like anything; it was a very bad experience.

I don't know if they put me in the wrong room, but it was terrible. It smelled awful, and the room was tiny. I asked for an extra bed for my son, but they didn't provide one. There was hardly any toilet paper, no bath mat, and the bathtub was dirty. There was no hot water—though it eventually did come out—but what bothered me most was the foul odor and waking up with bumps all over my body. It isn't an expensive hotel, but it isn't cheap enough to justify such poor conditions—even though the guys at the front desk were very friendly. I didn't like anything; it was a very bad experience.

Bad

It was clean. The staff was friendly. Was affordable. The location. I kept getting woken up all night to sounds of street racing and people peeling their tires in the road right out my window.

It was clean. The staff was friendly. Was affordable. The location. I kept getting woken up all night to sounds of street racing and people peeling their tires in the road right out my window.

It’s okay Need a little more clean

Nothing particularly The door had to be slammed just to close I went my first night without a tv, I booked for 4 people it was only 2 towels and face cloth in the room no phone no matter pens or bibles.

Nothing particularly The door had to be slammed just to close I went my first night without a tv, I booked for 4 people it was only 2 towels and face cloth in the room no phone no matter pens or bibles.

It’s okay Need a little more clean

The pictures on the website is a lie. The rooms are alot smaller. Bathroom door didn't fully work. Supposed to be a queen size bed but gave me a full size. Bed was super hard. Staff didn't want to bring extra pillows. Had a 2 night stay but left after first night.

I didn't like that I rented rooms more than 3 times in a week and the tv was not working, the microwave did not work as well and the telephone in the room did not work also to call the front desk.

Very convenient, friendly staff

Breakfast was basic but ok, the room was good but the shower could of been a little bit cleaner!

The hotel was nothing of what I expected the rooms were not clean good

The hotel was nothing of what I expected the rooms were not clean good

Good location. Breakfast was awful. Toilet and Shower facilities really need replaced. Barely working.

Good environment friendly staff The room given to us first didn't have light in restroom but then they changed and we had to move our luggage and there was something on one side of the bed which hit almost every family member leg, badly.

Good environment friendly staff The room given to us first didn't have light in restroom but then they changed and we had to move our luggage and there was something on one side of the bed which hit almost every family member leg, badly.

Disappointing

TV wasn’t working toilet was leaking. I was not happy

Bad

TV wasn’t working toilet was leaking. I was not happy

My room was not clean water coming out the ceiling sheets nasty tub dirty I stayed 1 night left and they don’t wanna give me a refund for my second night

Dirty!! no bar soap. Bathroom was dirty, shower tub was clogged as you showered, carpet was dirty, on the 2nd day we asked them to tidy up the room, but the cleaning lady did not even step in the room.

Bed bugs

We liked it was on the 1st floor. The heating/cooling system was automatic, which was nice and no problems with the TV. The shower handle was broken, and it had ants. The good thing was they weren't an issue until the morning.

El cuarto olía mucho a cigarro y según era no fumar.

airport shuttle services is excellent nd staff as well but room nd bed conditions its terrible

Dirty looking Room was horrible

Location Untidy not clean at all. Especially the sheets and towels. Had blood stains on the washcloth.

Room is dirty, bad cleaning. Gave us a single bedroom as we ordered double bedroom online, and they refused to give any refund. Suck motel overall.

Its not the same as the pictures posted. Old, not so cleaned rooms, lights flickering. Staff was nice.

We asked everyday for fresh towels and was told there was none.

The heater worked and kept my family warm. No toilet roll holder it was missing off the wall, no shampoo pump it was missing off the wall, no iron, no clock, no hair dryer, even though the stands were on the wall. The tv cord was very loose and kept disconnecting from my sister sleeping by it, on the torn up mattress cot bed. Had a used toilet roll and used bottles of body wash, that was covered in white substance when the product was clear in color. Very little hand soap. A huge dent by the ac/heat unit. A weird sound that went off all night. Not enough towels or washcloths even though we noted a family of 5. Smelled like weed even though its a non smoking area. Overall it felt like a Motel and not a Hotel. The set up of the room was weird as far as outlets to bed.

I like that we have our own beds I didn’t like that we didn’t had light in the bathroom and that the microwave from the room wasn’t even working.

Well there were quite a few things that I didn't like. The first room that we were in had sewage backing up in the bathroom on the second day the blankets are very thin, the floor was not swept all the way, there was hair stuck to one of the tables, and there was a yellow ring in the shower. The next room that we stayed in one of the beds had gum on it and the light kept flickering on and off

Anything I had a very disappointing experience at this hotel. They changed our reservation without notifying us. We originally booked a room with two queen beds, but when we arrived they only gave us a room with one bed and a sofa. The lady at the front desk was rude and not helpful at all when we tried to explain the problem. On top of that, the room was dirty and the bathroom was broken. Overall, the service and the condition of the room were unacceptable.

The bedroom was clean and soft to sleep in the bathroom was glass through and the bathroom has 2 button to flush and drawers and a flat screen tv was nice to connect and watch news or listen to music the sink was nice very clean along the mirror and the 2 fridge was nice even though it needed one but it’s okay and lastly the coffee maker and the microwave it looks nice whenever I’m craving for coffee or teas or wanted to eat something and overall it was a great experience There was one bugs on the bed that came unexpectedly on my second night but killed it but forgot to report it to the staff about it everything else I like no complaints here

Nice

Convenient location to train station and airport. Friendly and helpful staff. Room was good sized with dining area and equipped with all the conviences. Unfortunately the hot water was not working the night we stayed and the tub was a little cringy (not sure if I would have wanted to use it even if there had been hot water). Bed was clean and comfortable and a safe place to crash before catching an early flight.

Room wasn’t properly cleaned and they ran out of towels had to go buy my own towels Lady at the front at check in had a nasty attitude

Sink was broke.

Nice clean room

Clean room. Professional and courteous staff

The rooms are clean, the hot water takes about three minutes to get hot, but it did get very hot. Also water $1 pop $2 that was great.

The staff was extremely nice and I really liked the airport shuttle service they provided.

The bathroom was too small and the wather in the tub was flushing slow. Haven't control TV, had to change of room

Room was the size of a closet. Everything was 2 steps away... get off the bed take 2 steps this way and you in the bathroom, 2 steps the other way and you are in the next door neighbors room

Wasn’t able to attend my stay

It is a good place to stay.

The two shampoo dispensers were empty and one of two soap dispensers was empty also. The towel rack was coming loose from the wall. The water in the tub trickled out very slowly. There was no smoke detector just wires protruding from the wall where it once was.

The room was clean and satisfied our needs. Was handy using their shuttle to Midway Airport.

Staff is great, clean rooms

The shower wasn't working.

The only thing I liked was that the sheets had no hair on them but the bathroom was not clean I used my own water bottles to clean the shower smh as I had a baby with me.

Room was small but clean and had everything I needed except for instructions on using the TV. I would stay again.

Dirty bed linen, dark rooms, dark hallways with busted lights and no smoke detectors, lights not working properly, black mold in showers and around tubs.

The was not varied!!

Room in poor condition. Only good thing was the shuttle to airport.

But the motel itself was descent.

Smoked place all over, noisy, room with out basic services like phone, fire detectors, A/C too noisy, shower door handle broke but the worse thing is not a secure place. People yelling, fighting, screaming riight outside our door and next to the office day and night. I booked 3 nights and I stayed only 1 night. I was unable to sleep thanks to the insecure conditions. Obviously manager never attended the call and no approval for my 2 nights rebate. Think twice y you book there.

Unclean, moldy bathroom, weird stains on floor and walls. Did not look like the pictures. Breakfast was poor quality and had limited options.

“Improvement on amenities and it’s a hood hotel but hey I’m from the hood my room was clean and it didn’t have bed bugs so it’s was aiight I was good and yes I will rent again…

Staff was very friendly but the card to open the door never worked

Tv did not work

Very friendly! With airport shuttle!

None

Room was nice although still dirty and sheets had a stain. The bathroom had water that flooded on the ground. Breakfast was okay but not many options. We asked for soap and they said they would bring it to our room, but never did so in the morning we asked for some and they didn’t have any (all they had was shampoo and conditioner so no body or hand soap). But other than they were fantastic and super nice.

Needs cleaned and renovated to update everything.

Things that didn’t work in the room: tv, vanity lights, fridge, microwave. Asked staff to bring extra towels and whoever brought them took my perfume on their way out. Wouldn’t recommend this hotel to my worst enemy.

Front Desk attention was great.

C L E A N

Room was filthy, TV didn’t work, staff was ok. Yeah.

They seem to be updating the property. Fresh paint, flooring, furniture, etc. All very nice.

dirty

Very convenient to the airport with an efficient shuttle service. Rooms are clean and bathroom was recently renovated Very limited on-site or nearby food options. Service was friendly and helpful. Great for an overnight at the airport. Excellent value.

Asked for the room to be cleaned and it never happened in the 4 days there.

I had a great time there to be honest, no issues at all. From when I walked in to check-in the lady at the desk was more than helpful which was nice because I had a long trip and got into my room easily. I woke up around 8 am and the breakfast was so good I honestly got another plate of it. I traveled with my girlfriend and will be back in the future for more events. Thank you very much for the great stay. Also the beds are firm and clean!!!

Advertising misleading was given a different room than the one booked. Tv did not work. No room service no real real breakfast only yogurt and box cereal with milk and ok poured in open containers. Noisy outside. I was miserable and didn’t stay the planned time.

Didn’t man front desk

Very clean no soap in shower, hides from parking lot!!

drug addicts and prostitutes in the parking lot, mold on the ceiling, lights in the room didnt work, ac didnt blow cold air, soap dispenser didnt work, blow dryer was disgusting, my daughter and i did not feel safe enough to stay so we drove back to michigan that night

This was a motel with doors opening to the parking lot. Our flight was delayed, so we arrived late (after midnight) and there were half dozen people loitering around the parking lot, at least 3 cars with people sitting inside blasting music. Did not feel safe. The overhead lights in our room did not work - we were told to use the bedside lamps instead. The TV and phone didn't work either. We booked a queen room, but there was only a small full sized bed inside. The hotel photos on the website are incredibly misleading. Definitely would not recommend.

Convenient

Our room was very nice! We made use of the microwave and the fridge. However, we couldn't figure out how to use the TV. The staff really made our stay, though. They were incredibly kind and very helpful. Overall a convenient and clean stay.

Ceiling was moldy and so bathroom. Carpet felt sticky and dirty. Staff was very nice though.

Parking was atrocious, the room was decently clean, the bathroom needed servicing (stained tub and cracked wall)

Nice comfortable place. Dont expect all the bells and whistles, the rooms are pretty sparce but we just needed a place to sleep and for that it was perfect. Seemed pretty clean, and my car was safe in the lot overnight. Id look at it again if I'm back in town for another event.

Did not end up staying found different accommodations

Just thinking about it makes my body itch There were rooms that were newly renovated new blinds fresh paint etc…..and I saw nothing but MEXICANS occupied. I will never ever book with them ever again nor will I recommend anyone to stay there. ICE NEEDS TO COME RAID THERE ASAP

Bathroom not clean (long hair in sink), fixtures in need of upgrading, water coming from underneath the toilet, no hot water, bed bugs good breakfast

My room the light didn't work , the never clean my room , the service is worse i ever had , can't sleep to many prostitute in and out all nights , the tv didn't work , never got clean sheets or towes , the tube the pipe was exposed in the tube , nerver received clean towes, the floor was dirty , the noise of mutiple men slamming car doors it was the worst of the worst it should be inspected bye someone before it be in the app to be offered.

Thanks slept well

There was a shooting in the parking lot at 5:30 in the morning on the 2nd day. Management didn’t contact rooms to let guests know whether it was safe to come out or anything.

There was black mold on the ceilings, the carpet was dirty and there was not a working fire alarm.

Check in was very easy and convenient. The room was okay but the refrigerator didn’t seal properly so we couldnt utilize this amenity, the morning breakfast was just very sad, and our bathroom dispensers were empty and/or working.

The bedsheets sooo old, with holes and stains. Lastly, the air conditioner made such a weird noise all night, every night ☹️. Will not repeat!

Tight parking lot and not a great looking part of town. Our room was down a dark, exterior hall. Inside was great though. Lobby and staff was great and room was very clean and comfortable.

The bedding was terrible, just a very thin blanket. The TV didn’t work and did not have remote control, after asking for the remote control, they give us a wrong one, and when they finally gave us the right one, the tv didn’t work, and only have the channels from the smart tv. Also, in order to use the microwave, you have to disconnect the tv or the mini fridge. And the lighting doesn’t work in the bathroom. It was a very unpleasant experience.

Ice machine was not working. The facet in the sink was loose and the shower door was put on at the wrong end of the shower

This is a value property with regard to its prices

This may be the worst hotel I have ever stayed in. Broken toilet paper holder, broken towelrack, filthly floors, disconnected smoke detector, bad neighborhood, mold, poor service. Disgusting. STAY AWAY.

No security for your vehicle while parked there during your trip. Only reason we picked this place and our vehicle was not securel

fridge wasn’t cold &’ tried to call desk multiple times, no one answered. room was dirty. there was water marks in the shower still &’ there was random hair everyone &’ a huge hair clump by the mini fridge … bedding had hair as well- good thing we brought our throw blankets or else we’d have to sleep cold. floor was sticky &’ shower water would go hot to cold off &’ on. tried calling desk multiple times &’ no one answered

Check in went well, quick and easy!

For some reason the room was very moist and damp. When we first got to our room, the bedsheets were damp to the touch. I asked for a different room, and the staff obliged very reluctantly. In the second room, things still felt damp. Later in the evening, water was dripping from the hole that was a ceiling fan in the bathroom and it wasn’t even covered with anything. I had to put down towels on the ground, to soak up the dripping water. The bathroom light kept turning off as well. I told the staff about these issues, and by the second day, they had done something to fix the dripping and the bathroom light. But the room floor had so much condensation on it that it was sticky with moisture. It was OK for us to stick with it for the two nights we were there, but this experience made us resolve to never sleep at a motel again. You really do get what you pay for. Also, at night time, the airplanes landing and taking off were so very loud.

What I liked most was the transportation to the airport.

Staff are very friendly:)

Stay was horrible, the room was dirty the sheets were dirty, mattress was dirty. Ripped walls, dirty towels and ripped floor.

Nice place

For what I paid I’ve stayed in way nicer places The place reeked of marijuana when it was supposed to be smoke free My room was dusty old and just falling apart! Don’t understand how it gets the ratings it does Never again!!

The walls were all damaged, the TV did not work-WHen I contacted the office, she woman came to fix it-said it was the internet-went to re-set the internet and never came back. The ice machine was broken, the water cooler in the dining area was GREEN! There were sex-workers coming out of the rooms and people smoking right outside my door. Terrible expereince.

everything was good

Decent place for a quick sleepover.

The shower did not work in my room and no soap in the roo. Except liquid hand soap

Manger was kind.

The people were kind. The only negatives were the bathtubs need resurfacing and new towels would be nice.

Bathroom is horrible nasty stain in the tub entrance smelled like mildew the bed was so worn out everything was outdated 1 used roll of toilet paper sink kept of dripping not hot water even tho i let it run to get hot

Property had dirty sheets,

Short but smooth

It was great. I lost my key card twice i was given a new one both times. I would like to mention someone was at the desk each time i went whether it 9am or 2am. Staff is great. Quick easy check in and check out. Out of all the inconveniences i faced on my trip to Chicago, this hotel was NOT one of them. Wasn’t my first choice but will probably be on my list when i come back

The female clerk was very friendly and helpful!

Truly budget no frills nothing but a bed place. Wi-fi not working, no soaps or shampoos in room unless you ask. Parking is okay. Bed comfortable, room clean.

T

Our room wreaked of cigarettes upon our arrival. There was no toilet paper, beds and bathroom covered in hair and other people’s bodily fluids. Left immediately. Would not recommend to an enemy.

TUB BACKED UP WHEN YOU TOOK YOUR SHOWER;;;;; WI-FI WAS NOT INCLUDED AS STATED;;;; STAIRS TO 2ND FLOOR NEEDED WORK;;;CERTAIN AREAS IN THE ROOM NEEDED SOME UPGRADES;;WE WERE SHOWN 2 ROOMS WERE THE REFRIGERATORS DID NOT WORK BEFORE THEY FOUND 1 THAT DID

The room was spacious and looked clean and modern. We coundnt figure out ehy we didnt have cold water in the sink, and the soap dispenser wouldnt dispense. We told a staff member about our concerns and the problem with the water wasnt looked at. They gave us some courtesy soaps to counter the broken dispenser. My husband found on the second day that someone had just turned off the cold valve under the sink, but it was disapointing that no one seemed to help us with this. We also found a hair tie in the soap dispenser. It was nice to have the courtesy breakfast. It was simple but good.

The photos of the hotel are misleading. The hotel is really just a painted run down motel with remodeled bathrooms. The beds had someone’s hair all over the pillows and linen. The bathroom light constantly flashed on and off even after I requested the light to be repaired. I requested fresh towels and some man with no form of identification came to my door and said “these are all the towels we have for tonight.” and a joke about how flimsy the door to my room was. This place is fine for someone who has no place to stay or just wants to take a hooker for a night. It’s definitely not for a family looking to spend some vacation time in Chicago. I was just looking for a regular hotel to stay for a couple of days. Instead I was embarrassed to have my family stay in a place my son referred to as a “0 star hotel”. Remove the Carlton Inn from your website

The stairs needed repair there were rotted parts in stairs

Bad

Very good service. Rooms were better than we expected for that price.

You need to remove this location as an option to reserve from your site. I trusted Hotels.com when this affordable hotel came up, however it is extremely UNSAFE. We did not even stay for our 2nd night out of fear. Hotels.com should provide a refund for the night we couldn't stay at this absolutely dirty and unsafe location.

Is it the Hilton? No. Is it in budget and the room updated? Yes. I saw the mixed reviews and was nervous but once we got in the room we was pleasantly surprised.

While the staff was actually helpful, the company should be ashamed of themselves for the deceiving photos that are on the site. Nothing looked anything like the photos we viewed. My partner and I thought we would be pulling up to a small hotel based on not only the photos but the price. We could have stayed at a Holiday Inn for the price. But what we got was a cheap motel experience. A Motel 6 would have been more updated and tidy. It made do for the 2 nights we stayed there before our Air bnb. But this place is not as appears in photos AT ALL.

It had no curtains, no phone no coffee maker very old. It did not look like the pictures. The sink was clogged.

Me mudaron a 3 cuartos por que el primer cuarto jo tenia tv y el baño no servia el segundo cuarto no servia la tv y el baño se tapo de agua en fin los cuartos no estaban listos y aun asi nos hospedaron en ellos mal servicio malas practicas no lo recomiendo

The office is cute and inviting but the room was old fashion and needs revamping- pictures are misleading- tv didn't work, dirty towles, diluted shampoo and conditioner

It is a good place for the price, but it is still a Motel with smog odor and old.

No handles, bars, soap or shelves to put anything on in the shower. TV was next to useless ... It was a streaming TV but clearly the owners don't provide internet capable of supporting streaming TVs. The room was clean though.

The property was loud and did not feel welcoming. Another family tried to enter my room at 1:30am in the morning because they were given the same room. Then the manager knocked at the door asking how I entered the room and when I presented the key I received at the desk he apologized and explained that my stay had not been entered into their books. In the morning I had to wake the manager to drive us in the shuttle to the airport.

Nice service

Bathroom kept flooding Bathroom Light Kept Flickering The Shower Wasn’t Clean & There Was Hair On The Bed

Everything

There were ants in our 2nd home we had to switch rooms because the first one smelled like cigarettes and the water faucet was broke and the toilet didn’t flush.

Better than reviews led me to believe. Comfortable and clean

Stay was okay

Cons: in need of some serious room work. Bathroom door looked like someone had locked a dog inside that had absolutely scratched and chewed it up. Blind was missing a chunk out of it and I had to hang a piece of clothing over it so no one could look in. Thin blankets with cigarette burns. Tiny flat pillows. Shower leaked to the bathroom floor. Truly should not have cost that much to stay there. Overall, not the worst but just a place to lay your head.

The worst experience my family and I have ever had. We ended up leaving and renting another hotel. It’s chiraq (look it up). Not safe at all!

Es super limpio me gusto

I was very disappointed. The best I could say is that my room was clean and functional. Many things were in in disrepair. The lights would not turn when using the switch by the door. The bathroom sink fixture was separated from the counter and literally hanging down into the sink. The wardrobe looked like it was put there in the 1970s. The TV remote turned on the TV but was unable to control being up the channel guide, effectively making the TV useless. I was looking forward to a hot breakfast, but was disappointed to find out that the sausage and potatoes were cold, and that the eggs were not even there (the clerk told me that they would be there in a few minutes, but 20 minutes later they were still not there). In the past I've had very good experiences at this hotel, but not this trip.

Very great for the value. Offer shuttle service to MDW airport, and really close to the Orange line.

Breakfast was ok. Scrambled eggs, hashbrowns and sausage. Also served some cold cereals. If you are looking for a quick place to stay, it will suit your needs. Very close to Midway Airport.

Pulled into the driveway and was immediately confused because what was online was not what I pulled up to. I got my keys and went to park my car and while doing that some little lady outside looking on the ground everywhere for drugs. I parked my car and went into the room floor was dirty bathroom had hair everywhere shower, floor, sink and toilet. I will not get started on the linens, photos speak for themselves. Do not stay here I checked out about 30 minutes later and I didn’t receive all my money. They charged me for a whole night and what I paid for was not worth it.

I did like the free breakfast included, but there was no eggs provided while I stayed there. Out of the three front desk people I encountered one of them was very nice warm and friendly. The other two were the opposite very cold and not friendly at all. The room did have an odor of cigarettes which went away after our second night but it's still there. The chairs in the room for the table are wobbly and in on the verge of breaking. I did like the room service they provided they did what I requested giving you towels and clean the room. It was a last minute stay due to my apartment having to have work done.

Hairs all over the bed. Stains, A hole in the sheets. No soap of any kind

The T v or phone was not working so NO TV all night😢

Love the free airport transport. This is a MOTEL. I thought it was a hotel. Scary part of town. Lots of noises from cleaning/laundry/maintenance , as well as surrounding area.

Good service.

Viv had great customer service very welcoming property

The breakfast was surprisingly tasty hash browns, scrambled eggs, sausage patties.they also have cereal, bagels and oh and apple juice . I’ll be back!

I have a problem with shower the water wasn’t draining and the room smell weed and I asked to get cleaned I left the room for whole day and when I got back by the night the shower wasn’t fixed they didn’t bring clean towels and the room was still smell weed and to bad my stay wasn’t good at all

not clean enough

Pity that the waffle-maker never seems to be used. Whole-wheat bread would also be a nice addition.

Having stayed here many times in the preceding years, I was disappointed to find the condition of the property had diminished. The phone in my room didn't work; apparently they've disabled in-room phone service completely, so no wake up calls. However, as they've removed all the instructions to use the phone, I couldn't turn off the flashing red light that indicated a waiting voice message. Worse yet, they removed the clock radio, which used to be a standard feature. I would have used that for a back-up alarm. Not all the lights in the room worked. There were only 3 hangars in the room to hang up my clothes for the overnight stay. on top of all that, the refrigerator in the room had a broken door which wouldn't close completely. Therefore it ran constantly (for who knows how long) and made weird noises that kept me awake. I finally had to unplug the refrigerator so I could get to sleep, as I had to leave around 4:30 am. Not what I expected.

Having stayed here many times in the preceding years, I was disappointed to find the condition of the property had diminished. The phone in my room didn't work at all; apparently they've disabled in-room phone service completely, so no wake up calls. Worse yet, the clock radio, which I would have used for a back-up alarm, didn't work either. Not all the lights in the room worked. There were only 3 hangars in the room to hang up my clothes for the overnight stay. Eggs have disappeared from the included breakfast.

It was okay, can do better. It’s a cute hotel tho

Cafe da manha pobre e com muitos itens faltando. Atendimento ruim e o quarto muito mal conservado, cadeira danificada e TV sem sinal. Pedi para arrumar a TV e me disseram que era.assim mesmo.

The rooms do not look like what the pictures show on hotel.com. There are no dressers in the room and the bedding needs desperate attention. No mattress cover and covers are worn and as holes