Le Meridien Dallas by the Galleria

Clean room and nice staff.

Pleasant

Super nice and clean It was hot in the room I even changed the temperature

Exceptional

Everything was clean and the room was very spacious. The staff was amazing they have a bar which serves food and the room service was top tier. They have the best lollipop lambs chops I’ve ever had.

The hotel is nice but dated. There was a smell in our room. And many of the lamps and features were scratched and broken.

Good

The room was super clean and spacious. I love staying here when in town!

Thanks you for everything just need to work on the ac situation stays at 73 degrees. Been there two weeks in a row and same situation everything else is excellent.

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Excelente servicio

The AC was out in the building…. In Texas In May. So it was quite warm. We did call and request a fan and that helped, but still. Rather warmer than you’d like.

Exceptional

“Parking” you have to pay $20+Tax and fees to SELF PARK your vehicle, like seriously? “Old TVs” I wanted to relax and enjoy the nice room, wanted to hear music on YouTube (classic music) and couldn’t connect my phone to Tv because it’s old and i was only able to see air channels. “Staff in front desk” the guy who attended me, was extremely serious, if you are in costumer service you have to be kind and smiling, if you don’t like to be smiling, well get another job. 10/10 housekeeper! room was very clean and neat!

A/c not working in most rooms. 4 of us were in different rooms on different floors and everyone’s AC was just blowing air but not cooling anything.

No comment no ac had to leave room at 3 am

It was very clean and nice Everyone was great morning front desk kind of rude maybe he was just busy and was annoyed. Also, it was pretty warm and you couldn’t adjust the thermostat it was set.

It was very clean and nice Everyone was great morning front desk kind of rude maybe he was just busy and was annoyed. Also, it was pretty warm and you couldn’t adjust the thermostat it was set.

Room was clean the only bad thing was the AC and phone did not work at all in the room so that was very frustrating also the strong weed odor any time I walked outside got old fairly quick, not sure I’ll return to this particular hotel

Rooms were clean and roomy, breakfast was good N/A

N/A

Very good

Exceptional

The Meridian seems to be on a decline, they are not putting any money into the maintenance and upkeep. Only 3 of the 11 floors has working ice machines

The Meridian seems to be on a decline, they are not putting any money into the maintenance and upkeep. Only 3 of the 11 floors has working ice machines

Only thing I disliked was that my TV didn’t work and I was in the Superior Suite. I mentioned it to front desk, but they told me I was nothing they could do. So I had to improvise and watch Netflix on my MacBook! Other then than I give it an overall 4.5 star rating.

Location and breakfast Rooms smelled musty and carpet was felt damp

Location and breakfast Rooms smelled musty and carpet was felt damp

Clean room friendly staff

The TVs didn't work very well. The pool in the basement was a little creepy especially when it was just us by ourselves. The location was great though being at walking distance to the mall.

we liked the location and breakfast ! unfortunately the night we arrived we had a problem with our AC. took about an hour for someone to finally come check it out.

we liked the location and breakfast ! unfortunately the night we arrived we had a problem with our AC. took about an hour for someone to finally come check it out.

The room was cold and the temp thermometer wouldn't work

Location and decor The room was cold and the temp thermometer wouldn't work

The tv wasn’t working , the telephone was broken with tape wrapped on it the room smelled like a wet dog no valet was stuck in exit gate EACH time I tried to leave I had to call into the hotel and WAIT for someone to open it . The hotel was not the experience I expected highly disappointed for the price I paid the AGM didn’t offer any incentives or solutions for these problems

Breakfast and location Room wasn’t clean enough and the room was hot

Room is from 1996

K

Enjoyed our stay close to the mall and near our restaurant reservation

Nice suites, clean and spacious. No so good if you want to streaming movies. Great shops crossing the street.

No disclosure regarding terrible parking options and fees

Clean and comfortable

Good location if you like to shop

Housekeeping came to clean but didnt leave us hand towels or wash clothes. TV and remotes lagged connection to TV a but outdated. The resturant didn't appear to be open for regular dining and free breakfast and parking was offered to my some of my group my not some of us.

Toilet did not work in the original room I was assigned. Had to be moved immediately. Was offered an upgrade for the inconvenience but did not receive upgrade. Hotel is okay.

Stuffy rooms, inattentive staff.

Very nice

Excellent experience

Parking can get expensive, though.

Average but quiet. Carpet in hallways is so wrinkled be cared not to trip. $30 a day to park.

Room was very clean. The food and drinks in the restaurant were amazing.

tried 2 different rooms 613: One smelled like smoke and had a smoke alarm going off and a bathroom fan that would not turn off Went to the next room 628 and it wasnt much better. The lock on the door was not secure. The toilet didnt flush The elevators have a swipe key security but it wasnt working so anyone could get up the elevators Not cool In room 628, the phone in the room had "room number 925" so to say I was confused on where I was is an understatement Staff was rude, expect the lady who checked me in and the man who served my to-go box food in the restaurant for breakfast oh and the TV did not work. Not sure if remote was dead or TV but tried both buttons IT was a DISASTER I love the Westin Galleria Dallas and decided to try a new place on a whim, knowing Le Meridian is a trusted brand THIS WAS NOT ON BRAND I do very much appreciate that I spoke with the new owner who is ready to turn this place around. Cheering him on

The staff were great, room was nice and clean, I just did not care for the bathroom. The tub is nasty.

Everything was great. If i had to complain on anything i was told bar closes at 11pm and bartender left 10:45. We missed him by a min. And the Tvs had bad service so was hard to change channels at times. Overall i would stay there again.

all of it

Front desk staff is super rude - during the entire stay. AC did not work at all in room - extremely hot. Not enough towels in room.

Excellent

Everything very nice an clean

Stay was overall good property in some rooms need to be overall remodeled, touchup paint get rid of rusted mirrors, Lobby gorgeous. Overall, just OK.

Have to pay my own parking spot!

Room was clean, friendly staff.

We had to switch rooms 3 times and then the tv didn’t work in the third room but we were tired of moving at that time. Staff dealing with us getting our room not very friendly and didn’t listen or pay attention to our room request which was part of reason for switching rooms. Other staff was very friendly. Changed rooms due to location being exactly where we said we didn’t want to be, an industrial fan was in the first room drying out carpet, needed two beds out us in room with one bed the second move, third move was fine but TV didn’t work and thy couldn’t fix it or replace it. Not what I expected of a Le Méridien property

The breakfast was amazing!!!!!!!!!!. you can tell the hotel had water damage, the rooms did not go below 69 degrees, this was told to me by maintenance when I called and asked. the lighting in the premium superior suite was awful so we switched to the one below and got a corner room so we could have a window, room 906, the woman at the desk was amazing and very accommodating! The staff overall was really exceptional, it had good water pressure and I enjoyed the hotel toiletries ( I am picky). I initially was taken back by the 20.00 per day parking fee, but was shown a barcode inside that comped the parking so that was great. The beds are comfortable. The TVs are really small and have limited chanels and apps...netflix was the only one to sign into..I wanted peacock.. but wasn't possible. For the price it was great. I might consider staying again if the a/c could be corrected..otherwise no. but I would recommend.

I enjoyed my stay here in the upscale part of town. The staff was lovely, the facility was nice, and the location was prime. Didn't get to check out the gym and pool, but this was great. An easy recommendation.

I enjoyed my stay

Did not have breakfast

Hotel was clean and staff was friendly. Allowed me to check in early. My last day both elevators were down I only found out because of notes posted.

The surrounding area and hotel were not as nice as portrayed on the website. Overall, the experience was disappointing, though the hotel itself was acceptable.

The breakfast was great. Eveything was nice and fresh. I really enjoyed the cook to order option. The chefs were very polite and completed my order in a timely manner.

The room I was in the alarm kept going off the duration of my stay and also the heat was not working in the room as well .

Bed comfortable and room spacious. However elevators broke and no notice by calling room especially when you are on 11th floor.

Overall fine. Our AC was not working as expected so we tossed and turned until 12:30am. The phone in our room wasn’t working so I went downstairs to request fixing and someone came up and adjusted it. A lightbulb was out in the bathroom, and the coffee is pretty bad.

The lobby Bartender makes a Great Old Fashioned!!!

Really wet smell in the room. I basically used the room as storage for my luggage and stayed with a friend as the smell of mold was unbearable House keeping entering the room while occupied.

The room could not accommodate 4 people like the room description outlined. The TV didn’t work. There was a water leak in the room and when my wife went to call the front desk, she found out that the phone also didn’t work.

It was fine

One of the elevators was broken, heavy traffic.

Great stay and Nice staff.

Clean room, courteous staff

Pool was dirty and not heated. They should have email me about it. We were supposed to stay in Omni but because of the heated pool advertisement I cancelled the Omni because my child wants to swim coz it was just a retreat for us for thanksgiving. The stairs were locked so we need to wait for 1 elevator and took forever. No complimentary coffee or anything within the amenities. Our room was not bad but comparable to Omni booking we have almost the same price and the hotel smells.

Very clean. Good dinner also.

The water in the pool was so cold!

Bravo!

Even though one of the elevators was out of service and the hotel was busy due to the holiday weekend, the staff was amazing so no real complaints!!! The front desk lady while checking out this morning was so wonderful and helpful with parking lot charges…and the wait staff was absolutely fantastic, so attentive!! And the bartenders were spot on and very friendly!!! Would definitely recommend this hotel to anyone that wants to be close to shopping and attractions!!

The hallway smelled so bad! We thought it would dissipate by morning, but it didn’t.

Only have twelve the bakers and one is today no working

The room was more than than price posted…the heat didn’t work …as well as the toilet wouldn’t flush unless you opened the lid and flush it yourself

We chose this hotel for the proximity to The Galleria. My friend and I enjoyed our stay and kind the hotel comfortable and the staff attentive.

I think this hotel is all about expectations - the rate for a 750 SQFT suite on a weekend was under $200/night, obviously that means the hotel is aged and not what you'd typically get with a Le Meridien branded hotel. To me, it's a better experience than what you'd get for a hotel in this same price range in its location. But do know that the rooms feel a bit dated, the hallways are definitely in need of a lot of TLC, and the elevator situation can be a pain during rush times. The staff is first class, parking is easy, and the location is good if trying to get to multiple locations in and around Dallas. Would stay again.

It was what i needed

The front desk and maintenance were the stars of our stay, quickly changing our rooms for an ac problem, and comped us free breakfast. Also the staff in the breakfast buffet worked hard. Would stay again-there are some cosmetic things like carpets in the halls that need updating but overall would stay again.

Great place! Room was nice and clean. New bathroom fixtures would be great. One of the elevator were out so it was a little inconvenient.

This was my third time staying at this Heavenly place. I love the location, and I love how accommodating the staff is. Wonderful food and drinks at the bar inside of the hotel, which is so convenient.

Ok now the bad news is out of the way. Room was super clean and bed was perfect. Shower was heavenly tooo. Staff was professional and very kind, and felt very comfortable talking to them.

Loved the room! It just didn’t get as cool as I’d like, it was pretty warm at night. Will definitely stay there again though!

Hotel staff was very accommodating!

Very pleased with the hotel and my stay

Every thing was fine there is a parking issue

Clean room, great area, easy parking

Clean room

My room was clean and comfortable!! Definitely gone always stay here when im in Dallas!!

Good property. Next to mall and spacious room

Amazing rooms

Everything was great except you had to pay for parking, that’s kinda lame.

The stay was too short for sure. The hotel is beautiful. Felt like we were at a club downtown!

Nice location, friendly staff

Friendly staff! Nice place, past it prime but has nice big clean rooms. No complaints!

They need to upgrade on their bathroom to be updated. shower water was very WEAK.

Old property. Worn carpet. Poor paint condition. Parking lot in bad shape, and still have valet signs everywhere even though no valet service is offered. Beware of nickel and dime late charge for checking out at 12:00 instead of 11:00.

EVERYONE WAS SO NICE AND FRIENDLY. WE HAD A GREAT STAY.

Everything was perfect. Great service and rooms were very clean and the bed super comfortable

Loved This Hotel

Amazing location, I’ll choose it every time!

Outdated hotel…rooms were clean for the most…bedding was not stains on blankets very visible and bathroom floors were dirty

Great experience here with friendly staff. Pool area could use a little help with some rust against one wall but overall a lovely stay and will return.

Comfortable bed, nice room, great location. TV not working, ice maker on our floor broken. Restaurant expensive and below average.

Great stay at a great lication

Room was good. Clean, but no dresser for clothes, had to put everything in closet. Food was good but a bit pricey and no microwave.

Every thing

Room was nice. Just wish it was more light

NA

I stayed at this location three times. Every time I walk in the door, the look and smell of the building and gives luxury. Staff was friendly and professional; rooms are spacious and quiet. I also enjoyed the bar/restaurant. Everyone was so kind and attentive. I highly recommend the miso salmon.

Staffs were very helpful, and the property itself very nice. However each time we getting into the elevator it smell like some one had smoke weeds.

Nice rooms

Phenomenal property and friendly staff!

Great property to stay at

Great suite with living room for meetings

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It was

Le Méridien by the Galleria is our favorite hotels. It's in a great location by the turnpike and the mall. It's like Dallas's best kept secret. It's a four-star experience in a three-star hotel. It's clean, swanky, and it smells good. That last part is important, because most hotels have an odor. The staff was friendly, and the room was beautifully modern. We enjoyed ordering from the bar and really enjoyed the bartender who we considered to be "super chill." We will definitely return. Even though this was our third stay, I would like to visit this hotel at least once a year. Thank you so much for making it a wonderful experience for me and my wife!!!

Elevator was not working properly and had to demand they fix it because they didn’t believe me as 2 other guests were stuck in elevator. Hostess at front desk was not very polite.

The room was spacious & the furniture felt boutique.

Great room layout for business travel with high top desk for virtual calls. Since the table is room center, your bed doesn't need to be in the background.

I used to enjoy staying at this property but I doubt I’ll be staying there again. It’s a shame. The Le Meridian used to be my go to property in N Dallas because it was a nice facility with easy access to both 635 and the N. Dallas Tollway. Unfortunately the property seems to be falling into disrepair. On a recent stay we observed water flowing out of a wall vent in the lobby and had brown water back up into the sink and all over the bathroom floor and soaking the carpet in our room. We complained and moved rooms only to have our keys fail because the battery on the door lock had to be replaced. It didn’t look like the area around the hotel entry had been cleaned in a while based on the trash and broken glass found. The manager did offer us a drink for our trouble. Hopefully they’ll turn things around and give the property an update.

Great staff clean rooms great for a family stay!

This hotel is (as the young kids say) a vibe! My wife and I stayed her for a weekend staycation and had a great time. The breakfast was great.

The hotel offered an average experience

Beautiful lobby, my room was big and clean. Staff was helpful

Booked their premium suite for the long weekend. Great room! Clean and quiet. People at the front desk were friendly and helpful. Breakfast buffet is amazing

Could not make it

Stayed here in December and May, property very close to mall entrance.

Hotel was nice. However, the handicap doors did not work. My husband is disabled and had difficulty getting in and out of the hotel.

distance to the Galleria!

Hotel clerk was very nice and have a very good attitude

Switched around to three different suites and each one had visible hair, etc. that was definitely not mine and shouldn’t have been where they were found, as well as other dirty/gross items, etc. No way to know if the bedding was actually washed…Big rooms, but dated w/ peeling paint, dirt/crumbs?, and hair. Remote control in first room was bad.

Trash outside building and in parking

Easy check in and check out! Staff was very friendly! Mason, the bartender was super nice and helpful.

The woman who checked me in was extremely rude and unfriendly, they were down to 1 elevator because the other one was broken, and all the ice machines were broken except for on floors 9 and 10, & I had to pay for parking even though we were paying guests at the hotel - it was very difficult to pay using the system the have so I had to sit at the closed gate with a line forming behind me while i set up an account to make my payment. The tv only half way worked and instead of typing up a list of channels that did work, they typed up a lettter saying that it doesnt work and that was it. I called the front desk at 10 AM asking for a late check out and was told they had reached their maximum for late check outs so she couldnt give one to me, and then the maids were trying to get in at 10:15 which was 45 minutes before check out even was. This was a huge disappointment, especaily since this used to be one of my favorite hotels.

We had to request change of room because next door room had a 20 person party with people outside the room smoking weed. People smoking weed outside of hotel as well. No security at all.

This was a beautiful updated property close to shopping. I loved their beautiful breakfast buffet they offer and the restaurant and bar had delicious food. Great drinks and very friendly service. Mason is amazing at bartending and is so friendly and makes everyone feel welcome have great service while making amazing drinks. He can grow a crowd! Thank you!

Mason the bar tender went above and beyond to make my guests and I feel welcomed The food and drinks were excellent and the rooms were beautiful. I highly recommend staying here

The hotel was perfect for our needs. It is located on a qyiet street across from Galleria. Staff was friendly and helpful. The maintenance person was fast and helped me tuen on the TV lol. They brought up a microwave by request and also assigned us a quiet room which we asked. It didnt have a view, but we are here only 1 night. Parking is expensive. We liked the modern room and we are pleased.

Nice place didn’t like having to pay extra to park

Very nice space. Great size room for entertaining or having a meeting.

I always love it

Beautiful property. Convenient, central location. Amazing staff.Great bartender (Mason).

It's ridiculous that hotel guests have to pay for parking their own cars in the hotel's own parking lot. If there was valet parking, that'd be different. And a service charge added on to your hotel restaurant bill when you eat right there in the restaurant instead of room service?? Just no...

Love this hotel!!!

Short and sweet

All of the ice machines were broken and I had to go to the bar to get cups of ice, also very inconvenient. No maid service, so when I walked in the bed was unmade and I had to call the lobby for clean towels, which took about 20 minutes to receive. This hotel is being run very poorly.

Great location and amazing rooms

Nice layout, friendly staff, convenient location.

I enjoyed my stay

Great staff and spacious rooms

Great place to stay!

One of the elevators was not working properly. Ice machine was out of order and had to go to another floor. TV is sincerely outdated. Should be able to mirror from my phone to the tv. Online it just said parking included. It needs to state there is a fee for parking just like other hotels. It tells you what the fee is.

Weak

Great stay. A lot of room. Lovely place

Staff was very friendly room was clean, just very basic for the price. Breakfast and parking was also additional fee. Could’ve gotten better value with the same amenities somewhere else.

Wonderful

Good location

The air vent in our room 927 needed cleaning out otherwise very good

Spacious and clean room and friendly staff.

The best hotel ever! This is my go to!!! Always clean, customer service be on point and the food at the little restaurant downstairs be good asf! I love them so much

Propert seemed dated

Great

Good

The property is nice. I was disappointed because they for clean the rooms good enough. The previous customer left dirty socks and an empty water bottle sticking out from under the coffee table. Breakfast was disappointing, I had better at Denny’s and didn’t pay as much. 25 bucks per person For buffet style… and beware that you have to pay 20 bucks extra per night for parking at a hotel you are already paying to stay at..

Very good stay

Save yourself the money and disappointment and DO NOT STAY at Le Meridien! We had a horrible experience during check-in and ultimately didn't spend the night, even though I lost my prepaid night. It was awful! We arrived close to 5p - when you'd think rooms are ready. We were first sent to a room that had not been cleaned and prepped following the prior guests. The second room toilet was broken and wouldn't flush. The third room smelled like an ashtray mixed with a really disgusting deodorizer - like housekeeping was simply trying to cover it up. We considered sucking it up and staying in the third room, just because we were tired of going back and forth to the unhelpful front desk associate. After several minutes, it was clear the odd smells would not pass. So we left and moved to a different hotel. Horrible service, dirty and unkept property. Never again!

Close to mall

Overall, my stay at Le Meridien Dallas by the Galleria was excellent. However, the parking system needs improvement. Despite being tech-savvy, I found the process of using the app to exit the property time-consuming and inconvenient. Additionally, having to pay each time I left the property felt unfair. A set charge for parking would be a much better solution.

Such a great stay. The room was clean and the appearance of the property was excellent. Check in and check out was a breeze.

Needless to say, my wife and I didn't get a comfortable nights sleep. My question is after the 3rd call, why was it allowed to continue??? loud) till 2:30. I called the front desk 3 separate times with security visiting, only for the party to re-engage within 15 minutes after they departed. Needless to say, my wife and I didn't get a comfortable nights sleep. My question is after the 3rd call, why was it allowed to continue.

Room I reserved was not available (not yet cleaned but never available). Offered smaller room but would not reduce price. Toile seat broken and never repaired and cleaning staff knew that.

Room I reserved was not available (not yet cleaned but never available). Offered smaller room but would not reduce price. Toile seat broken and never repaired and cleaning staff knew that.

Great

Wonderful place to stay. Very comfortable and clean

Awesome

Thanks

Hotel and staff were very nice. Will visit again.

The hotel is beautiful! Our room was clean and comfortable, and the staff was helpful and courteous.

Very close to the Galleria. Easy walk to go shopping.

Hotel was good but the parking was not

Parking spaces too small

No room service, mini bar, limited food service

Loved it

The place is great, it looks outdated but its clean. My only complaint is that they charge you for everything: parking, Internet and breakfast is not included but they have a restaurant. I have been to cheaper hotels that include these amenities for free.

Good

Jj

Tv in bed room not working promising to replace never did