Homewood Suites by Hilton Ft. Lauderdale Airport-Cruise Port

The sistema was down when we got there and had to wait a long time to check in and there were no rooms available they were very nice to send us to the other hotel across the street and said they would cover the night charge. Still waiting for the refund.

All good in general

We were there for only a short overnight and the place was very nice and clean with the exception of the bath tub. It was not very inviting and was either worn or dirty.

Helpful staff, clean rooms and plenty family activities in the area.

Exceptional

Exceptional

Superb

Location Parking for a fee

Exceptional

The breakfast, location, and reception upon arrival! NA

Clean environment. Pleasant staff.

Room appearance

Location Room appearance

Clean room

We like the location to the cruise port

We like the location to the cruise port

Exceptional

I've seen some Google reviews about poor shuttle service. I'd just like to say that I called the hotel when I got to the airport pickup point. The van was there 5 minutes later. I was at the hotel 15 minutes after I got outside. I don't know what more people could expect. Room was clean, quiet, and breakfast was a nice touch.

Everything was great. Would love to visit again, for a longer visit N/a

Room was comfortable and bed was great. The shower was too hot and couldn't cool it down. The shower would not drain and took forever to drain. Also, it took 7 CALLS with the phone ringing 20 times each call before the operator picked up to request a shuttle pick up. Then the shuttle was an hour before they showed up.

The shower was too hot and couldn't cool it down. The shower would not drain and took forever to drain. Also, it took 7 CALLS with the phone ringing 20 times each call before the operator picked up to request a shuttle pick up. Then the shuttle was an hour before they showed up.

Everything was great. Would love to visit again, for a longer visit N/a

Very good

DISQUSTING. Waited 2 1/2 hours for our room because the system was down. When we finally got taken to "a room" on the 3rd floor, it was nasty. The carpet hada not been vacuumed or cleaned in the hallway, the room smelled of Curry and there was a used Q TIp in the floor of the room, hairs in the tub and we were told it was all that was available. ABSOLUTELY not a HILTON quality property. We had no other options, we flew in for a cruise the next morning. It was after 1 am before we got into the room. We slept IN OUR clothes with HHODIES on so we wouldnt touch the sheets or covers or anything> STAY AWAY.

Clean

Hotel employee worst customer service ever, should not be anywhere near a customer service job

Booking.com

All was excellent. Staff excellent

.

Bad

We booked a handicapped accessible room because that is what was left for a family of 7. Although I knew that the bathroom would be handicapped accessible, I didn’t think that most of the bathroom floor would be flooded after each shower. My daughter fell on the floor and bruised her knees. After I told the staff and advised that it was a liability issue, they shrugged their shoulders and said that it happens with accesible showers. I think that the accessible showers could have been designed differently to still allow mobility access but have the water directed towards the drain instead of traveling all across the floor. At the very least, they should provide extra towels at the outset or a squeegee for guests to direct the water back to the shower drain. I am not happy how they handled the situation. My daughter woke up in the middle of the night crying because her knees were hurting.

Very good

Exceptional

Exceptional

The breakfast was great

Location to airport

Location to airport

Breakfast very good ..parking easy..friendly staff

Excellent breakfast. Staff was a bit aloof

At first glance the rooms were clean, but when you really look yog can see the bathrooms definitely need an upgrade, it’s very easy to see it’s an older hotel. The complimentary breakfast was not good at all. If you have a gluten allergy don’t even bother going down because there is nothing there for you. Very limited selection and what hot items were there were not good.

No arreglaban los dormitorios sino se pedía, el desayuno estaba flojo

WE CAN PREPARE A MEAL IF NEEDED. LOVED THE PLACE. PLANNING MY NEXT TRIP.

Everything

Hotel need maintenance update! TV was a bear to fiqure out!

It has a very cleaned and organized laundry. I lime everything!

It has a very cleaned and organized laundry. I lime everything!

Exceptional

The room was not the best. We paid for a room that was misleading. The beds were in really bad shape.

Everything was good. Had no problems with checking in

The breakfast was what we expected. Kids were happy with fruit loops.

Everything was great, good breakfast

Everything was great, good breakfast

Would like some gluten free bread option

Shuttle to airport Cost of breakfast

Cost of breakfast

The room was not as nice as expected. Older rooms and features.

Close to airport and shuttle

Place was a but worn, could use new couches and.carpets in the rooms.

Close to the airport Place was a but worn, could use new couches and.carpets in the rooms.

The breakfast was good. The room was just “ok”. Had no electricity during the he night with no warning & the front desk had no clue why. Lots of hair on the floor

Breakfast was delicious

Nice room

Xxx

The space in the room was great. The roach the was in my room

The space in the room was great. The roach the was in my room

Perfect hotel for us as we always use it before a cruise. Super convenient location. Super easy check in process.

Variety, our airport shuttle driver was lovely

Good place to stay before and after our cruise

Was clean and the crew was very helpful

The sofabed was a nightmare to sleep in, so very uncomforable! Woke up with back pain..the breakfast was ok, missing more healthy items.

Nice suite with separate bedroom. Complimentary Breakfast buffet.

Shuttle was easy, fast. Highly recommended.

The pull out couch was uncomfortable and didn’t have enough pillows or bedding for our two young teens. The phone in our room didn’t work so I went down to front desk and was told all bedding was in closet. There was only one pillow, a set of sheets and a thin blanket, no comforter. I had to go to front desk a second time to order more for the room.

The sound in the room was terrible with the elevator (room 100)

Friendly staff

The rooms are roomy, pool is clean.

All of above Nothing

Bathroom worn and tired. Wood Furniture could easily be touched up, edges worn. Micro ants, aka as sugar ants on the kitchen sink counter today. Take away 1/2 point from their ratiñ

Room comfortable Bed and pillows great There was a smell of mold in the room, I am glad we had no small children or I would have asked for another room. But it was only a one night stay so we didn’t request another room. I told the clerk about it.

The room was poorly maintained -- lots of things needed repair. Generally just minor repairs were needed but it was on multiple things (chairs, towel holders, dirty cushions, etc.) Probably the biggest reason for such a low rating is that it also SMELLED horrible .... very mildewy mixed with cleaner smell. Half our outlets didn't work (they were fixed quickly though after brought to their attention). Staff were not particularly friendly but efficient.

Large comfortable room with snack and microwavable options available for purchase in the lobby (a life saver since we arrived so late nearby restaurants were closed). Breakfast buffet was well stocked and tasty. Very close to airport with complementary shuttle and the cruise port.

There were 9 of us staying before we headed on a cruise. We arrived at the hotel and check in was smooth. I asked for cot for our room and was told housekeeping was closed. I asked for a cot prior to our arrival and was told I had to wait until we arrived. There was no hot water in the shower either night we stayed.

Great and confy place

The breakfast exceeded my expectations

SO ACCOMODATING TO US GETTING THERE EARLY after cruise ended! WE ABSOLUTELY loved the gentleman @ the front desk - he was so, so helpful and friendly! HE NEEDS AN AWARD! Lobby was full with all same people: either getting to cruise port or coming in off a cruise early check in!!!

The room was spotless, breakfast was very good and staff were extremely helpful.

The hotel was fantastic. Just what we needed for my son, my husband and myself. The breakfast was great. Awesome shuttle service. Fantastic staff. Great suggestions for local shopping and restaurants by the front staff.

This place is not a $300/night motel. It is clean and the bed is comfy but its got some wear on it. Well a lot of wear actually. It is convenient to the cruise port and airport but thats all the its got going.

Spotless room, great place to stay

Staff was good

CUSTOMER SERVICE

The room was a little dated but the 2 bedrooms were very spacious and clean Beds were very comfortable living room area and kitchenette also very spacious Breakfast had a wide variety to choose from We had dinner at the hotel which was also very good but place very short staffed and dinner took a long time to order and get our food but even though staff was very busy they remained very pleasant Very good stay

Used Roku ultra on room tv

Yea

Very friendly staff, FANSTASTIC front desk manager. Breakfast was good and hearty. Everything was clean and as it always should be. Shuttle to cruise was helpful. Not a thing, other than the weather dropped down to 25 degrees and is no fault of hotel.

clean room, great breakfast

Easy to get from airport and to cruise ship port

Going back to the airort o our return date we made arrangement the night before but no avail.

Poor service, delays to check in, shower leaking water. Noise in the room. Bad experience!!!

Nothing

Room was nice. However there was no restaurant or bar as indicated on their site

Rooms were clean, staff were wonderful!

There was blood on my blankets in my room very disgusting and unsanitary very dissatisfied

Bed was very comfortable The TV didnt work, I went the front desk to have maintenance come to my room, No one ever came so we were without an tv all night. The carpet in the hallways were all filthy.

Easy check-in. Nice staff.

Close to beach

The room provided the space I needed for my boys and I. The room appeared clean, but everything was outdated, and the couch needed to be trashed. The breakfast was descent, but it would've been nice to have more of a variety.

Clean room and the staff was great. One of the few hotels where we can find the 2 bedroom suite.

Bathroom smells.

Very good It was fine

The breakfast was good. I didn’t like the fact that the room was hot at nights and no one cleaned the room at all, we did it ourselves also we bathe and dry off with the same towels for the entire stay. The lights in the bathroom was blown I reported it someone came and it went right back out again after an hour.

Suite was great

Yes room clean and staff very courteous

Pleasant staff, easy check in, nice place

Wish it were closer to the beach. Not something they can change though. It is reasonably close to the cruise port.

We came in early and our suitcases were stored until we came back to our room. We had a late flight home and they kept us and our bags on site to use until our departure time.

The hotel was clean, the breakfast pleased our group of 11, and the staff was fabulous.

Everything was ok

This hotel stay did not meet our expectations. The cleanliness and condition of the rooms and lack of responsiveness of the staff definitely made our stay less than satisfactory. From check in, they could only offer us 3 room keys, even though there were 4 adults staying in the room. When asked if the lobby provided coffee or tea for the evening, we were told no, that those items are provided in the room. On the way to the room we noticed the carpet in the hallways was extremely dirty and in need of replacement. We were also given no instructions as to where our room was located and it was very far away from the front desk and around several hallway turns - a long walk with all of our luggage and no direction. Once in the room we noticed the kitchen cabinets were covered in grime and the couch was soiled. Our child needed to take a foot bath upon arrival and upon turning on the faucet in one of the showers, we quickly found that the lever that turns the spout from bath pour to shower spray was permanently stuck (welded in place from hard water or grime) in the shower position, which showered our child who still had clothing on. Also, there were only 2 disposable cups, one coffee packet, and 2 teas in the room which was not sufficient for 4 adults. We replied to the text sent by the hotel asking if we needed anything after check in and asked for coffee since we had a 4am flight and would be needing it. The staff told us twice someone would come but we never received it.

Excellent staff and room

Had a great location, shuttle service to the airport and breakfast included in the hotel cost. Staff or not friendly, however did their job almost robotic. They did not give out an extra bottle of water, even though there was three people in our party and only gave us two bottles of water. The pullout sofa couch is terrible and needs to be replaced with a new mattress.

Clean room every other day

Stayed here one night between flights. Fast, efficient check-in, friendly staff. Room was clean and spacious. Bed was comfortable. Air conditioning worked well. WiFi also worked well, but I was a bit irked that I had to sign up for Hilton Rewards to connect to WiFi. Flatscreen television in the room with some local channels and Netflix connection capabilities. Close to the airport (about an 8 minute drive) and close to the tri rail to connect to Miami (a short walk away). High quality full size toiletries in the washroom (shampoo, conditioner, body lotion, body wash) from Crabtree and Evelyn. Wendy’s on site, but otherwise you have to cross the street for restaurants. Cannot comment on these, as I arrived late and left early. Excellent breakfast, which runs 6:30am-9:30am. The breakfast exceeded my expectations with plentiful options like scrambled eggs, egg white bites, sausages, grits, waffles, bagels and breads, whole apples, yogurt, cold cereals, hot oatmeal with toppings, coffee, tea, fresh water, juices, a wide selection of butters, jams and spreads. Overall a great stay! Consistent for a Hilton chain and would stay again, however for a longer stay, I would opt for a cheaper hotel. I paid about $180 Canadian for one night here, which was far too much. For a longer stay, I would choose an Airbnb or a more budget hotel nearby, if possible.

Nice clean room at a reasonable price. Hot shower with good pressure. Everyone was very friendly. Free shuttle to and from airport.

Very nice. Was able to check in early.

On a positive note, the shuttle to the airport was good and we enjoyed the pool deck area. There is a Wendy’s and Dunkin' Donuts right beside it.

Very nice hotel with nice room. Only complaint was crowded breakfast area.

Nice rooms Under flight path, can’t walk to many restaurants

Clean room, good staff.

The room smelled like chemicals

We requested a roll away bed prior to our stay. When we arrive the front desk clerk said none were available, we attempted to explain it had been a prior request. He was rude and his suggestion was get a refund and go somewhere else. Not having the request is not the issues, the clerk is our issue. No apologies, no solution, nothing just attitude and total lack of concern or even a sliver of customer service. Raising your voice at customers is something I have very little experience with as I am a very reasonable person and do not tend to raise my voice or act rudely. The only other issue is no blankets or extra pillows in the room and the clerk was put out to ask housekeeping to bring those to our room. In the positive - clean room, nice grounds, and excellent shuttle driver/ service.

the breakfast

My family and I had a great stay, I recommend it. The cleanliness was good, although I would have improved the bathroom; it was large but the shower wasn't very efficient. The breakfast was perfect and plentiful, and there was a free shuttle service to the airport every hour.

Room clean

Stay was great

The cruise shuttle is $20 per person, cheaper to uber , we couldn’t get the free airport shuttle, paid to uber. Breakfast was disgusting , rotten fruit and slimy gross scrambled eggs.

Checking was easy and the staff were very friendly

Ok fine

Waited for the shuttle for 40 mins after calling the hotel until it showed up almost full so we had to wait another 20+ mins for a 2nd shuttle then when we finally got to the hotel an hour after check in our room I picked the day before was not ready so we had to go on the top floor Instead of the 1st. Then the shower handle was ready to fall of the wall and the shower leaked all night, so unless you like the sound of Drip drip drip all night. Breakfast was ok but so many people in such a small serving space made it annoying

Nice, clean and spacious room. Breakfast

Room was clean and spacious

We did get our room much quicker than others HOWEVER the room smelled awful as if someone had poured perfume or really floral smelling cleaner all over the floor. It was so strong that it was difficult to breathe in the room, in addition there was a bunch of hair left in the bath tub. I had to go outside, as I couldn’t breathe well in the room, unfortunately the pool was also unclean and the mini putt area that was set up had broken clubs, a staff member did help my daughter to fix one up at least. While outside my mother in law requested a new room, this was denied, someone did come to clean the tub, and she was told the smell was from the air conditioner. I went to complain again, stating that the room smelled nothing like the rest of the hotel and that it was ‘god awful and impossible to breathe’, after much arguing the manager said she could refund me and I could find a hotel elsewhere, which is what I did. I am still waiting on the refund, however this only happened yesterday. In summary - don’t stay there!!

Breakfast was not fresh. Milk was spoiled when it was mentioned the lady gaslight us into telling us it was fresh.

All was well and very accommodating.

Great price, nice shower in room breakfast good staff at front desk very nice!!!

Everything

Good proximity to cruise port. Only problem they charged all of the parties rooms to my credit card. Even after everyone checked in independently. Didn’t find out till we got home so now I have to do collection work.

Room spotless, everything very clean, great free breakfast

great stay only for the day but hotel was friendly and provided a few good activities for the kids to do

Very good.

The room was clean but the mattress. Needs to be

There were signs of poor upkeep.

Good

Decent value. Needs a refresh

The room was amazing. We weren’t expecting a kitchenette. It’s close to the airport. The staff was truly amazing. The breakfast was great. We will stay there again when in town.

Breakfast and pool were great!

I know that check in is at 3pm but we got there at 9am and there were no accommodations for what to do while we wait. Once we got into the room, it was not the cleanest it could have been. There were crumbs on the floor, the sofa was missing the back cushions and was dirty. It really smelled heavily of Frebreze! I wasn't sure the table was cleaned. There wasn't any soap in the kitchen area. It just wasn't a pleasant experience overall.

Breakfast was fine and choices were good. It was clean and rooms were nice.

Clean and suited our needs.

Airport shuttle was full and we had to take an uber.

Friendly staff Easy check in

nice stay

Upon entry, the room smelled musty. The TV can only be viewed from the office chair if you turn that chair around - it cannot be viewed from either the couch or the bed, the ceiling fan blades were FILTHY. There is no restaurant on site or within walking distance.

Secondly, the sheets for the bed was not changed prior to us being placed in the room. When I was about to go to bed I noticed little hairs and some sort of either old blood or old feces on the sheets n blankets ( enclosed are video and photos). I called the front desk about my complaint of needing my bed changed i was given bottom sheet blanket and top sheet. I asked the you g man if he was going to make the bed he replied there are no housekeeping after 7pm . I then went to the front desk for 4 pillow cases this is now after 9pm. I received the pillow cases in which I put on the pillows myself. As a valued customer of Hilton this is unacceptable especially for the linens that was never changed. I traveled with a 1 year old, 4 year old, my husband, and myself and was not able to shower before leaving for the airport due to feeling disgusted

The eggs for breakfast should not be edible. Overall front desk staff were nice. I would not be staying here again.

Did not enjoy the shuttle service and the miscommunication as to where the pick up are is located.

Airport Shuttle, Delicious Breakfast, Hospitable Staffs, Clean and Spacious Room and Comfortable beds

airport shuttle and breakfast

I love the airport shuttle it was so convenient and there are 2 gas stations right next to the hotel. Wonderful accommodations, and super helpful staff. When I had an issue they fixed it right away. They also held my luggage for my while I waited for check in.

We had two 2-bedroom rooms to accommodate our large group before our Disney cruise. Everyone at the front desk were extremely helpful. We arrived in three different groups and all of us had delays at the airport due to thunderstorms. We decided last minute to use their shuttle to the port (instead of shuttling ourselves with the one vehicle we had) and didn’t have any issues getting to the port. Would absolutely book this location again.

Nothing negative to say, super clean and excellent customer service!

We stayed on the 5th floor and the whole floor smelled like cat urine. We also had issues with the in room ac which wouldn't work and we weren't offered an option to swap rooms. Was very hot in the room and upper floor.

Overall good

Location wasn't bad. Not to close to much to walk too. But easy for airport and cruise port. Rooms were neat a clean.

The property was clean. Beds were comfortable. Staff was very friendly. I would stay again.

That part was great

The Expedia description said there was a bar and restaurant. There wasnt. We were put in the 1st room, and the bathroom hadnt been cleaned from the prior guests. There were used tissue on the sink counter and used towels on the floor. Were were given a second room. While sitting on the questionable couch we started to notice small ants were crawling all over it. The carpets in the room were visibly dirty, the " couch" was not clean. The volume on the TV would not work. We came across some "sketchy" people in the hallway carrying large amounts of Alcohol and smelled of recently smoked Marijuana. When leaving in the morning we came across a pool of vomit in the hallway, which is why the carpets were probably visibly soiled. The airport shuttle was an adventure of going 80 miles an hour down a road that was not the interstate. Hitting railroad tracks at that speed our butts actually left the seat. Staff actually tried to be helpful. 10/10 would NOT recommend this place.

Only shortcoming was places to eat

Not applicable

I think it's outrageous that we pay to stay here. And we still have to turn around and pay extra to park, or our car will be towed

Staff very cooperative but none seemed to be native English speakers and occasionally difficult to communicate. Restaurant recommendation was outstanding.

Check-in clerk was sweet, and helpful and provided us with an early check-in after a long trip, the room was also spacious. We also appreciated the shuttle service to the airport... however our room smelt terrible, we weren't able to get a new room and it wasn't very clean. They did provide us with some Febreze and glade plug-ins which did help a bit. The breakfast was just "OK" and the shuttle driver didn't seem happy with his tip and made it kinda awkward by standing over us waiting for more money after drop off.

Good hotel for the price

A/C did not work the best in most the rooms. Needed to get new pillow cases as they were dirty. Understaffed at the front and took forever to just ask a question. Pool area and lobby were nice to hang out with family.

Planned to stay for a concert in the area and upon check was informed of a planned power outage the next day from 10am and the out from 1-6 hours. The room also smelled, but he hallway had a different smell similar so we decide to cancel. The Supervisor on duty gave the okay the cancel if Hotels.com could verify over the phone but the phones were out because there was a storm. So we chose to leave since we were told we would get refunded. The next day I was emailed that no refund would be given and that it was a non refundable booking. They refused to work with me at all saying their not about the power outage was sufficient notice. It was a disaster.

Room was very clean, bed was comfortable..but room was hot. They keep the thermostat set at 74...called the front deck...no solution. Unacceptable for a south Florida hotel.

The convenience of this location was amazing for both long term parking as well as getting to and from the airport. The room and hallway to the 3rd floor had an animal smell to it. None of the other floors had this smell. The room and stay other than that was great!

You had to be a member for a free water upon check in. It was being sold to us for $1.50 each right beside checkin

The property was nice and the staff was extremely helpful and friendly. Especially the front desk they were always willing to assist when needed. Especially Mellissa and the other the young gentlemen on the night shift.

Our stay was ok. Our bathroom had a leak and was wetting up the floor. The leak did not stop.

Nice

The hotel was perfectly located to pick up family at the Ft Lauderdale airport. And the breakfast was included.

Room was clean and bed was very comfortable

Good

This hotel is very old and dirty smells super bad everywhere carpets are dirty

The desk staff at check-in was friendly and polite; the room was spacious and clean. Enjoyed the breakfast and the pool looked awesome though we didn't stay long enough this time to try it. Also appreciated the airport transfer.

Very convenient, nice hotel.

The property is located at a very convenient location. The hotel staff are very friendly, easy parking with plenty of amenities.

Very nice came here to relax 😌 and that's what I got

Great stay

Perfect stay, good breakfast, close to public transport, friendly staff

The bed was very comfortable. I slept well.

Do a good room check. Our rooms were not clean, limited towels especially at the pool, beds were not comfortable. Staff was polite and helpful addressing concerns.

Great front desk staff, especially helpful for our 11pm arrival!!

Transport was awful. Do not recommend. Found a dirty blanket in my couch set up. Called to have it replaced. Waited an hour and a half it never came. Went down to the counter. No one was there. Waited for a while kept calling front desk. Someone finally came over. Said they would send someone. Waited another 20 plus minutes. No one came down. Went back to the desk the front desk staff had to go retrieve a blanket for me. I just wanted to go to bed. It was very frustrating. Hallway carpets are disgusting. Pool was small.

I stayed at the property a few times before and It was always a great experience. This time for some reason it was a totally difference experience sadly, rooms seems to be run down.

Good

Staff was friendly and accommodating

No complaint but a suggestion regarding the breakfast buffet. Every morning the waffle line is super long… Maybe try either adding another waffle machine (and waffle flavor) or adding pancakes/ french toast to the buffet line.

The Place was clean, the Environment was friendly the beds were comfortable and the Breakfast was Amazing

Room was 76 degrees upon our arrival. Turned on the AC unit never got under 74 degrees. Both ice machines aren’t working and some building common areas are run down!

The staff was extremely nice and the property is very nice! There was a shortage of washcloths every single day! The Monday -Friday breakfast staff were very nice, some of the weekend ladies not so much.

We were all thirsty when we got to hotel. We grabbed a soda and the soda cost us just under $5 for one 16 oz bottle of soda outrageous that they charge that much!

Location

the rooms was very nice and the complimentary breakfast was great

Very friendly staff

Very convenient to cruise port

Staff was nice

Ordered a roll away bed when made reservation and again when we arrived. We could not call down to front desk since the boy did not answer so we had to go down and request the roll away 4 times, finally we asked if we could get bedding for the pull out couch and for the floor since it was 2am. He finally brought the blankets up pounded on the door and threw them in the door and ran down the hall. When telling the front desk she said that he had a busy night and she couldn’t help us because we booked through Expedia. Excuses all around. Probably won’t hear from the manager either.

Spacious suites,clean and very cozy, feel like home.

Bed linen not good

Need up grade

The elevators was bad and not enough luggage carts for guest.

Great Hotel!

The rooms are very nice. Staff needs some better training on how to help guests. We arrived from our cruise around 10:00 am. I understand check in is at 3:00, however why did many other guests get checked in throughout the day. I sat and watched them check in many guests who arrived after us. I asked Felipe and he said it all depends on the type of room we have. Housekeeping has a schedule? A young lady with glasses was no help either. I explained other hotels will try to accommodate guests. They didn’t seem to care. I didn’t feel valued and will not stay at another Homewood suites!!

Staff friendly. Good selection at hotel market.

Anyway we get there, our shuttle shows up and he is full, he tells us there is another shuttle in 10 minutes, we sat there for 45 minutes till the same guy came back. Considering it’s an 8 minute drive, if I we were confident we could find where the taxi stands were we would have just grabbed one. So this “Driver” not happy that I mentioned that was a long 10 minutes, drove like a mad man and through our luggage out at the sister hotel across the road from the hotel, we assumed that was our hotel, so we got out and ended up walking to our hotel with our luggage. The hotel was nice, front desk girl was very nice, our room really needed maintenance, towel hook hanging off, shower head broken. But still fine.

Not the best place even for 1 night. Location was convenient for airport but cleaning was very suspicious with tons of stains in the carpet and mold in the bathroom area. I will definitely try a different option as I was traveling with my family and definitely it was so dirty that I triggered asthma for my kids.

Good location

I had a great stay.

.

Great Customer Service

Highly recommend.

I was staying here just to make it easy for all of us int the party to be together. I would think that a Hilton branded place would be better kept up to date. The furniture throughout is aged and some in disrepair. The overall comfort of the room I bought in was lackluster. Damaged furniture, a tv cable box that i had to fix to get working, and a shower that really was not that clean were just the beginnings.

Clean and quiet. Very nice spacious rooms!

Very nice hotel clean large room and friendly staff!

Very clean quiet close to several beaches and airport.

Purchase 2 room with a single transanction thus given a single booking confirmation for 2 rooms but homewood disnt acknowledge it saying one reservation number per room although my bill stated for 2 sets of couple

Toilet tank was empty and we could not flush the toilet. Thermostat for A/C not working and was stuck on 75 degrees and could not be cooler. Also air handler was very noisy. Made reservation on Expedia and prepaid but staff said they did not receive full payment. Argued for over an hour within resolution. The only positive was a nice breakfast buffet.

Room was spacious clean and comfortable

Good service, spacious and clean rooms, wonderful happy hour and good breakfast; need a car if want to have lunch or dinner

Very nice place.

Some of furniture is worn, missing cushions, hinges crooked on cabinet.

Check in was supposed to be at 3. We got to the hotle at 3 and had to wait an hour for our room. Then the room smelled musky. Other than that the hotel was ok. Not as good as other Hilton properties I have stayed at.

Needs upgrading

N/A

Perfectly serviceable hotel facilities. Nothing was glaringly wrong with the property.

Definitely would stay here again!

The property was very dated.

Friendly staff

Nice

Bed was very comfortable Tv worked well Area was safe

This property was very nice & clean. Problem was the outside door near our room was not secure, anyone could come in, it didn’t lock

I was given handicap room. It was very far from the front desk. Didn’t enjoy my stay

Nothing special, but the ordinary done well.

Good

I do not recommend this property. The room was not ready until almost 6pm. Once I entered the room, the couch had crumbs from the previous customer. Housekeeping did not come once during the entire stay. I called for a non-feather pillow due to allergies, and it took over 4 hours to arrive. On the third day, I had to call housekeeping for towels due to them not coming to refresh the room, and I ended up having to call again after no one came for over 3 hours. Carpets need cleaning extremely badly. The lobby furniture is in terrible condition as well. The doors are also filthy.

Very expensive for what we got. Extra charge per person for cruise shuttle.

Service and staff where great. The only thing bad was the room was worn out. Not very nice to see when paying the high prices.

We booked this hotel for a family of 6, we had to go to the front counter twice to get sheets and towels enough for 6. The room smelled musty. I will say it was clean. We also had to pay extra for parking! Ridiculous!

Also when I checked out I left my retainer in a clean white container on the bathroom sink. Unfortunatly I had just checked in onto the cruise ship and had to call the hotel (multiple times between my husdand and I)vs travel back to the hotel. When calling the staff were not personable and inconsiderate regarding the need to locate the retainer/container left on the bathroom sink. They claim the housekeeper did not find anything in the room. Also they were unwilling to connect me with a manager or even call me later if the container was located. I can not understand why someone would not tell the truth, if the container was accidentally thrown away that would be fine and mistakes happen as it would have allowed me to figure out next steps vs trying to get cleared to get off the boat quickly to pick the container up.

Long wait for rooms to be cleaned, but staff was efficient and polite. Room location had 2 air conditioning units outside windows

The check in and out so quick. The employees are so friendly! Shout out to Tabitha who took care of breakfast. What a joy to see first thing in the morning! And so much room for a family stay.

Close to FLL airport. Bed so. Comfy! Hourly shuttle. Bfast was nice to have.

The living room was tiny. We had 2 adult males that slept in the living room and needed to use a portable bed. It has to block the door to the bedrooms which is where the bathroom was. A regular hotel room would’ve been better.

Staff at checkin very helpful

I didn’t think it was worth the high price. Average in appearance

Clean rooms and friendly staff!

It is the only area hotel that could accommodate all of us. It Fit a family of 7 with no issues! Everyone was very nice. Shuttle driver from airport was AWESOME. Two essential restaurants in adjacent parking lot.

The only 6 lounge chairs were ripped. The other chairs were ripped as well. There were not towels available and housekeeping needed to be called 3x. The towels were thin and stained. The hotel room was in dis repair , example cupboard door was off hinges. Huge tear in leatherette desk chair. The entrance door was cement, unattractive and dirty. The shower door was rusty. The receptionist was unfriendly, and was unable to find reservation and was not helpful. I needed to call help line and waited one hour to solve reservation problem. Lobby only computer was not working. Expedia should not use this hotel and Homewood Suites should sell this property. My confidence in Homewood Suites, which I have used many time in the United States has been tarnished. I will no longer stay at a Homewood Suites. In fact, I would appreciate a refund that might change my future travel reservations. Please feel free to reach out to me for further information. And I'm interested to know if you received similar reviews. And Please remove this hotel from your listings.

Not very clean. The pool is kept at a refreshing 101°

Overall our stay was fine. I was disappointed that we had to wait over an hour for a pack and play I requested be in the room when we arrive. I also could not phone the desk but rather had to walk down.

Great place before a cruise. Only a Dunken Donuts and Wendy's in walking distance. One room was great, my second was ok. Service is incredible, free shuttle to airport and great organization to the crude port. They do a great job of dealing with the cruise crowd.

The girl at the front desk was rude on the phone and in person upon checking in. The room was clean and suitable for our party of 7.

Everything nice, neat and very friendly, highly recommended.

It was very roomy for the few days we were there before our cruise, great place to stay.

Mellisa at the front desk was awesome! Close to airport and cruise ship terminal. Breakfast included was very good also