Quality Inn Downey

Okok Ok

I wasn’t aware that maid service was done every two days. I expected the room to be serviced. I had no clean towels or have to reuse the ones I left on the floor. I had to request clean towels that evening. The Hôtel needs to specify that there is no daily maid service in their lobby or on the web site. That was the only main issue I had, otherwise it was quiet and comfortable. They offer continental breakfast which was a plus. Unfortunately I will not be visiting that specific Hôtel in the future.

Room was really clean and well stocked with towels. Staff was friendly and attentive. We got the upgraded room with the hot tub and that was a fun experience. Water was actually pretty hot too. And the breakfast wasn’t to skimpy. Had lots of juice and yogurt to get me thru the day!

Superb

El lugar está bien la ubicación está bien ubicado alrededor hay muchos negocios restaurantes Ive un centro comercial

Good

Near by There was hair on the hot tub and the toilet like someone had shaved and left it all there

There was hair on the hot tub and the toilet like someone had shaved and left it all there

Exceptional

Good

Exceptional

There was no hot water for hours called it in 3 times

Everything went smooth when booking a suite! The front staff LAX was a nice gentleman who was very welcoming and friendly with us ! We received breakfast included in the morning and it was delicious and had multiple choicew coffee was great we had a great night in Quality inn I recommend this place 10/10 !!! Thank you !!!

Everything went smooth when booking a suite! The front staff LAX was a nice gentleman who was very welcoming and friendly with us ! We received breakfast included in the morning and it was delicious and had multiple choicew coffee was great we had a great night in Quality inn I recommend this place 10/10 !!! Thank you !!!

The pictures on their website are erroneous,let’s to believe they have clean and updated facilities.

Very good

Not honest and the worst experience Not honest and the worst experience

Not honest and the worst experience Not honest and the worst experience

It needs more cleaning

No hot tub

The location is very good, near everything. The breakfast was just ok, I wish they had good coffee. The coffee from the machine was horrible. The towels in the room felt old the bed wasn't very comfortable.

The location is very good, near everything. The breakfast was just ok, I wish they had good coffee. The coffee from the machine was horrible. The towels in the room felt old the bed wasn't very comfortable.

Exceptional

Exceptional

Very good

The room had no smoking signs yet upon arrival the room smelled of cigarettes. The area is nice there was plenty prostitutes in the hotel. The desk staff was very friendly I loved her attitude she was kind and friendly. The breakfast area was overly packed with people and didn’t have a variety of dishes to choose from. The bedding was dirty burn holes were in the furniture as well. I would not recommend this location to anyone and due to me having a busy day I didn’t actually check in until 5 pm. If my schedule wasn’t already complex with different appointments I would’ve left upon arrival.

The hot was a great amenity to the room. Great staff.

yES

The privacy. AC was loud and not very cold at all for a deluxe room.

AC was loud and not very cold at all for a deluxe room.

Exceptional

This place was not worth the about they charge and they are able to do it because they sell out frequently for the limited rooms that are available because the hotel is so small. This is not the kind of hotel you would want to take your kids to stay if you catch my drift. Random people with backpacks standing around the hotel hanging out outside. The staff is excellent but the rooms are filthy, the towels are nasty, I was itching the whole time I was there and checked out practically a night early because i couldn’t stand being there. The front desk people were excellent but they really gotta do something with the cleanliness. The carpet in the rooms are disgusting.

I don’t like a single thing about the property. As soon as we approached the building, we noticed every single fire alarm had been pulled and disabled. The door to our room was dented from top to bottom on both the front and back of the door, showing that someone was possibly trying to break in at some point, or something else that was serious took place. The room smelt of smoke and there were cigarette burns all over the carpet. There was a smashed fly on the wall, and the bedding was completely filthy. Not sure if it had been changed after the last guest. There was old food stuck to the lamp base and the lamp shade itself was all smashed. They only had one other room available and it was just as dirty as the first. I am not high maintenance with high expectations, but this is where I draw the line. I immediately left the hotel and stayed somewhere else. When I say this place is bad, I mean it’s badddd. I had my 2 little kids with me so I couldn’t trust it. I couldn’t even take pictures. I just had to get out of there. I wish had though. I went back through the prior reviews, and most of the positive reviews were written by ‘Anonymous” which makes me believe the property owner wrote them. When the review stated a name, it was typically a negative review.

I don’t like a single thing about the property. As soon as we approached the building, we noticed every single fire alarm had been pulled and disabled. The door to our room was dented from top to bottom on both the front and back of the door, showing that someone was possibly trying to break in at some point, or something else that was serious took place. The room smelt of smoke and there were cigarette burns all over the carpet. There was a smashed fly on the wall, and the bedding was completely filthy. Not sure if it had been changed after the last guest. There was old food stuck to the lamp base and the lamp shade itself was all smashed. They only had one other room available and it was just as dirty as the first. I am not high maintenance with high expectations, but this is where I draw the line. I immediately left the hotel and stayed somewhere else. When I say this place is bad, I mean it’s badddd. I had my 2 little kids with me so I couldn’t trust it. I couldn’t even take pictures. I just had to get out of there. I wish had though. I went back through the prior reviews, and most of the positive reviews were written by ‘Anonymous” which makes me believe the property owner wrote them. When the review stated a name, it was typically a negative review.

Parking

La habitación no fue la que yo reservé y estaba muy sucia sin papel para el baño la carpeta bien sucia un verdadero desastre

Great stay hot tub was great love it

Un fuerte olor de la carpeta Y creo que no siempre cambian las sábanas

Sheets were dirty had ppl knocking on door there was bugs TV poor quality

Sheets were dirty had ppl knocking on door there was bugs TV poor quality

Very good

No hot water

Not so clean and no hot water

there’s was constant noise no matter what time of day, people in & out out & in. hottub was dirty and REALLY cold, didn’t want to get in. Asked for towels many times and finally got it on the LAST NIGHT of stay..

No me dieron lo que yo Reserbe

I choose a room with jacuzzi I got thr didn’t have one and I had to wait 30 mins for check in front desk person was rude

In the advertising I saw pictures that the room has a jacuzzi, but it was only a normal bathroom. I was kind of excited to used the jacuzzi.

It smelled like weed everywhere. The room was old and had dirty carpet. The lamp shades were painted over and chipping.

The room needs repairs

The cleaniness It still had a smell of smoke in a smoke free room

The outside of the place looked dark and scary. The staff were not very nice, and the room smelled horrible. I truly regret staying there.

Check in was polite and quick. Room was clean but not too quiet. Lots of chitchat outside late after midnight. The bed was comfy and had lots of pillows. The breakfast needs a remodel!

Noisy after midnight

I like the prices and stay Waiting for my refund, taking too long

That i booked a room with a hot tub but didnt get the same room

The location was great. Lots of places to eat within walking distance. Dirty! Everything was dirty and stained. The comforter on the bed was stained. The curtains were stained. The door was dirty and hard to close. The bathroom mirror had letters that had been scratched into it. I couldn’t make out what it said. The worse thing was the carpet. The red stains on it looked like blood to me. I slept in my clothes and did not shower. Worse hotel I have ever stayed in.

room the bed was making noise so bad

Room are not kept well. The seems dirty: nats and flies. The air quality was not good: dusty with a stale smell. I had to change rooms 3 times. The bed sheets and towels were old and stained. I do not recommend

Room is no the one we expect ,Towells are weat,toilet was dirty and the room was wrong we pay for somenting we not expect but,my wife say next time we go some place ass because we dont have experience like this.I hope made some change we expect a bat tub like jacuze.and give me somentig ass cheep

Good

Exelente service ☺️

The hotel was not clean when I got there. The curtains were dirty. And the carpet smell really bad. The hotel is old and it is not as it shows on the photos. It needs some upgrade. The hotel is too old.

The tub sucked the room smelled breakfast sucked

Staff courteous

I liked that the room was available at the time I reserved it. Being interrupted during my stay by staff. However, this was an honest mistake.

.

Terrible experience

As soon as I walked into the office, the receptionist was helpful, fast and thorough. When I walked into the room, it was clean, looked tidy. The fridge worked well and the hair dryer did as well. It was comfy and looked more expensive than what it was. Loved it and would love to stay there again.

Room was clean, tidy and very accommodating for the price. Staff was also very kind and helpful, definitely staying here again soon!

Great place to stay!

Love tub

The stay was nice

Breakfast was OK, not fancy but decent. My room was a little bit unclean, had a corner behind the door that had never been cleaned, and there was water damage above that corner. The texture on the wall was peeling off. The fan in the restroom did not work, and there was no shampoo in the dispenser.

The property was clean and welcoming. The room was nice and hot tub worked great. However, the AC wasn’t working. It kept turning off. Also, one of the buttons in the unit was broken so I assume it had been an issue for a long time. Other than that a relaxing stay.

The tub was okay but can tell it’s old

Nice stay. people were noisy that night. Breakfast was descent. Just a short stay

When we.checked in to our room the carpet was soaking wet, the hotel staff tried barging into our room loudly announcing themselves because the male room service was trying to give us hand towels.

It’s not too pricy There’s no negatives.

Clean room, staff was really professional and take care of there property.

So many places to eat at and felt safe the entire trip, was not worried about leaving my car either as there are plenty of security cameras overseeing the lot, only concern was my room door didn’t look like it would fully close, even though it was, the light coming in through the crack and the door lock not going into the slot let me know it wasn’t a fully closed door which concerned people could hear conversations going inside or peep through the crack, otherwise will definitely be returning

To much trafficking all night

.

The only conplaint is that I never got fresh towels.

Honestly everything in the rooms was broken, lamps broken. The ceiling had rain stains. The rooms look nothing like the pictures. The neighbors in the other room were super loud the whole night and they kept on talking loud, coming in and out of the room. A lot of tweaked out people. Yes the price is low but not worth it.

Worst staff and worst place. The place reeks of drugs and alcohol. Never choose this place.

Bathroom door stuck Air conditioner don’t cool the room

Best hotel

The second room was much better, it looked and smelled clean. That said, the rooms overall are outdated and in need of upgrades. The window next to the main entry door was broken (split in two), and the door handle occasionally jammed when trying to open it from either side. Bathroom Door Frame broken; hard to close the door. Establishment has courtesy dispensers for lotion & shampoo/conditioner in the bathrooms that were very low or empty (not a big deal, we had our own) On the plus side, if you're a light sleeper, the climate control worked great, wasn’t too loud, and helped keep the room comfortable. We stayed 2 nights, & on the 2nd night we were awakened by loud music from a room above ours around 4am & they played music through 7am. For a last-minute trip, it wasn’t terrible, but if I’d had more time, I probably would have chosen a different place.

Staff was wonderful and check in was quick and easy good direction on how to get to our room and time of breakfast and check out, at first room looks neatly and clean everything in place, opening closet door we found belongings of previous guests, also in drawers, in the restroom you could see little blood splattered on the wall and ceiling, we didn’t wanted to go back to lobby and ask for a new room we had our kids tired and sleeping I got my cleaning wipes and decided to disinfect the room myself, our sheets and blankets and pillows where clean the bed was nice and comfortable.

I don't think there is one thing I disliked about this hotel.

I would never stay there again. The carpet was filthy and very little continental breakfast. It was not worth the money.

Very nice but the jacuzzi didn’t work

3rd floor and handicap and I do not like elevators

The staff was nice and the room was comfortable. Very noisy at night. There were people drinking and smoking outside of the room most of the nights I stayed there.

Thanks

You get what you pay for It was dirty, there was trash in the dresser drawers and the night stands.it was noisy people drunk and yelling slamming doors running back in forth in the halls. It looks better in the pictures on Booking. Com

Good

I didn’t like that it was smelly, lamp in room was broken, there was some roach coming out of the ac unit, the microwave was all rust and that is unhealthy. The fridge was rusty too and didn’t get that cold. I ask for towels for my daughter in-law and myself and they only gave me two. They didn’t take the trash out for the two nights I spent there. I will never stay in this place ever again.

Room very clean. Bed was comfy. Customer service was outstanding.

Beautiful clean kept up establishment vending machine's availability.

The sewage smell backed up into and filled the room with a terrible stench i left around midnight didnt wait until check out time , it was unbearable

The only bad thing is that the jacuzzi is not on unless requested, and that information was not provided when I called the hotel to check if it was a working jacuzzi. The men that work the front desk are friendly but the female worker in the evening is rude

The location and property felt unsafe as there were loud noises as if people arguing heard during the nighttime and early morning

The room was also smaller than expected. Everything was old, rusted, and dirty. When I arrived for my late check-in, there was no one at the front desk. The smell of marijuana was pervasive throughout the hotel, and I heard women running up and down the hallways laughing, some of whom were crying. The lock on my door was a joke. It was held up with a folded cardboard and a screw. I have pictures of the lock, but I’m not sure how to add them to this message. This hotel is not appropriate for families or anyone traveling alone. I wouldn’t leave my dog alone here. In these types of places, complaining won’t help; it only makes you look like a troublemaker. I’m so glad I brought my own locks for the doors and self-defense items. Otherwise, I would have slept in my car. Oh almost forgot the continental free breakfast. You are better off door dashing. The juice dispenser never worked. The milk for cereal was gross. I only took the yogurt waffle and a fruit during my stay.

The room was lovely, and the jet tub was fabulous. The walls are a little thin. Driving in the area was frustrating because of the number of u-turns you have to take.

Room was nice house keeping was poor

Unfortunately, I prepaid for the rooms and I have been trying to see if we can work out refund some way since I had 5 rooms for 3 nights and we didn’t even stay one night but the managers have been avoiding me and not even trying to resolve the issue. I would not recommend this hotel to anyone and it is sad since I have been a Choice Member for over 15 years.

They don’t clean the room after we used We have fry with the same towels No clean the bed Part of the curtains feel The carpet so duty I complain and they said then d have house keepers

This place is absolutely bad , ac falling of rooms were dirty, towels were dirty bathroom was dirty with hairs . It had a bad smell . Never coming here and I didn’t get my mom back an spend almost 800 dollars in 2 rooms pictures are not what they say ones you arrive , and staff us rude

We don’t have table and chair to our room and my dauther needs the chair to put in front of the mirror groom for dance compition.

Great service. Could be a little cleaner, but over all, good experience!

Beautiful

No room service. Rude staff. Very noisy starting at 3 am.

very nice and clean

You can hear everything from the room next door and above you. Couples where physically fighting no one did anything about it

Conveniently located

Carpet need to be change or clean

Was ok, but I had booked a room with a big tub and when I got there they stated they didn’t have that. Then why advertise it. Then they tried to say it was out of service. So what was it? I ended up with a basic room when that’s not what I paid for.

Excellent stay

One of the guys at the front desk was really nice, but besides that that was the only thing that was good about it. police riding through, a lot of girls.

Unfortunately, I didn’t get the room I requested and thought I paid for. I clearly selected the room with a hot tub and when I arrived that was not the room I received! My only reason for selecting this hotel was for the hot tub in the room. I was very disappointed. I hate purchasing through a 3rd party because it always a problem and it’s too many people to go through to find a resolution!

Rooms were in very poor condition. Has terrible smell. The carpets were all dirty. The first room they tried to put me in was broken the door did not even lock. The was blood on the carpet and walls it had a very dirty smell. Second room was even worse. Finally the last room wasn't as bad. I had no choice but agree to that one. The pillow cases had blood stains on them so i could not use them walls had blood stains bath room switch was dirty blood smudges on the wall. I definitely felt unsafe when i walked into the room there was a guys watching my every move from the parking lot. When i went back down to my car to get my water he was still there watching me all the way back to the room. I could not sleep.

It was nice. The whirlpool was relaxing, the bed was comfortable, and the fridge was useful.

Power was out a whole day an night an Quality Inn would not compensate for day that was paid for but unoccupied due to city power outage

great stay real clean from the inside

Great staff, I had a minor issue with the whirlpool tub and it was resolved immediately. Pretty and very clean room.

Asked for towels and sheets never got them. Also asked for house keeping to come for 3 days and never got them. Horrible service will never stay there again

The staff was friendly and helpful. It was also in a convenient location. Unfortunately, the other guests were really loud both nights. The facility and furniture was older looking and there was stains on the towels. The room did not seem like it was kept very clean as there wasn’t even tissue paper on day one. The food options were limited. In a pinch, it’s a good and safe place. I would just caution folx who need a good rest and enjoy quiet places.

This the worst experience in this hotel. It was super loud and entering room the mirror and sheets dirty. We decided to leave that night and never came back to this reservation.

I’m not happy with this property to me I feel like it’s clean and off to stay, spidia should not have it this property to offer to the costumers

Could not connect to the wi-fi. The toilet seat was loose and very small. The vending machine did not work. Cable lights had rust on them. The desk chair was broken. Would not adjust to different heights

Thank you

Great place to stay, only stayed for one night for a weekend gateway. Affordable and wonderful staff, from check-in to check-out.

Breakfast parking lot

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Someone was on a loud speaker screaming at 3am and it made it impossible to sleep

Front desk was extremely kind.

My hubby and I had a date night planned and had a wonderful night stay! The location is right near multiple places to eat, and best of all, a Starbucks! The room was clean and everything was well stocked!

Everything in the room was broken or dirty, we asked for towels and they never came. We had to clean the to clean the whirlpool bath tub and a bunch of black mold came out. Absolutely disgusting

Staff is not good at all as they made to wait for 1.3 hrs to get my bathroom unlocked, as it was locked & they didn’t had master keys. Breakfast also not much items. Overall, not right choice to stay.

I really, enjoy its cleanliness and the front desk people are extremely helpful. Breakfast is not bad, it could improve a little bit more.

Area is okay because there’s restaurants across the street. Large number of homeless people in the area. Parking lot was very small with very limited parking spots too. There was a homeless man sleeping outside in the hall 2 doors down and was not removed by management/security because he was still there in the morning. The man had also soiled himself multiple times because the whole are smelled like intense urine. Price was good but I definitely will pay more next time to stay at a different hotel.

The jacuzzi tub was great.

The room needs repair. The air conditioner , although cool, sounded like a jet engine and louder all night long. The carpet was very much in need of cleaning . The drawers in the dresser slid out randomly, making it a hazard during the night. When we asked for coffee packets for the room they were never delivered . I would definitely not recommend this hotel to anyone .

At arrival, 1:35 am, there was a homeless man in the hallway, which felt very unsafe. Once entering the room, the first impression was the unkempt, dingy condition of the room, stained, filthy carpet, stained towels, a faucet that leaked half of the bathroom upon opening the faucet (which is something the staff should have immediately noticed if they clean the bathroom), dingy shower curtain, strands of hair in the sheets, making us feel we needed to find a different facility in which to stay but it was 1:30 in the morning. Next morning I talked to the manager, Kane, who addressed the issue and had the room thoroughly cleaned, He assured me that all would be improved, which he did. Kane’s gentlemanly demeanor and his assurance are the reason we stayed. Although we did stay, no hotel/motel room should negatively shock a guest upon arrival. This facility needs updating, new carpeting, overall care, clean towels, new doors (present day doors are falling apart). The hotel ratings show 4 although I would rate it as 1. My recommendation-IMPROVE all conditions of the “Quality” Inn.

The room was disgusting. The white sheets were dirty. The small frig has rust and room smells. Without a doubt the worst hotel my wife and I have ever stay at. Won’t be coming back not even if it was free.

The room was not clean, the parking was terrible we asked for shampoo twice because it was empty, we finally just went and bought some. Will never stay there again!

The lock on my door didnt work. I let staff know and they said to push the chair in front of the door and they would fix it the next day and they never did. The housekeeping crew never stopped by the room to take out trash or offer me clean towels. There was also a creepy man who was hiding around the corner of my room and would jump out when i came out of my room and scare me. They did call the police to remove him but i did feel very unsafe.

The hotel service was amazing. But unfortunately someone broke into my bf car and stole some expensive automotive equipment. They have cameras there but not in the part of the parking lot where we were parked. They call the police there all the time on the individual but they never arrest them. No sense in filing a police report. But the hotel staff and manager were very helpful and understanding about our late check out trying to get to the bottom of things.

$100 deposit, we have to argue with the front desk clerk to get the deposit back, unacceptable.

This hotel is probably for the locals to commit crimes. You could hear the caos at night and people knocking and trying to enter the room where I had my daughter. The room was extremely dirty and disgusting. There was old beer behind a couch, floors are full of stains and restroom looks like it’s something out of a scary movie. Curtains don’t close completely and there is weird holes in the walls and ceilings, Please avoid at all costs. I didn’t have a house but to stay there.

It was very horrible it felt unsafe. Room looked dirty door was loose. People in the parking lot that were not staying in the hotel. A guy was standing next to our room door when we got there. I would never stay there again. It looked very sketchy. The whole place looked like it was about to fall apart. The smell was horrendous!!!

This place was the WORST place I’ve ever booked (HORRIBLE EXPERIENCE) I do not recommend this place to anyone. POOR customer service. To keep it short let me explain, someone try to break into my room, management at the time care less about the issue. Of course I didn’t stayed to find out who was trying to break in, imagine that happening to you in the middle of the night! I did not feel safe in that place after that HUGE and TERRIBLE incident., Who would! Please don’t stay in this place ever.

People in the inn were quiet but i could hear traffic noise. Maybe they could soundproof the windows near the street

Quiet atmosphere and friendly staff

Really quiet place

Good

felt unsafe and breakfast choices were poor

We enjoyed our stay. Very comfortable bed and pillows. Room offered everything we needed.

it was okay

Carpet was very dirty and room was not ready when we arrived.

Great

Good

I was so disappointed in this hotel. It is very unsanitized. There were bugs and cockroaches inside the room. Stained linens and towels. Floor carpets were sticky. Breakfast is just basic. All in all I will avoid this place at all cost. Never again and I will recommend to just book somewhere else.

Was ok

The room was we quiet and adequate. Not superb or special. But a good value for the location. Completely adequate.

The hotel maintains its reputation for cleanliness, with well-kept rooms and common areas. This attention to detail ensures a comfortable and pleasant environment throughout the stay. One of the standout features of Quality Inn Downey is its peaceful ambiance. Despite its convenient location near various amenities like restaurants, shopping malls, Target, a car wash, gas stations, and freeway access, the hotel remains remarkably quiet, allowing for a restful night's sleep. Speaking of convenience, the proximity to these amenities makes everything incredibly accessible. Whether you're looking to dine out, shop, or handle any errands, everything is within a short distance from the hotel.

Great place, quiet, clean, and convenient.

Hot tub suite was decent! And bonus complimentary breakfast!! Making your own waffles was cool.

Room dingy and dirty, with a funky smell. towels dirty, wet restroom floor. Extremely shady area, would not recommend this place to anyone. Guy in front desk had zero customer service manners.

It was great. Quiet and friendly staff. I would definitely visit them again.

Nice staff

Bed and pillows were not that comfortable:

Nice place to stay, to bad we couldn't use the Jacuzzi.

Really nice staff. Breakfast choices were limited. Ice machine was broken, forgot to put any toilet paper in my room.

Nice

Smells nasty

Nice people and clean; however, loud place. Loud cuatomers

Very old dirty carpeting with smoking hole burns and orange stains on the carpet by the sink area. The towels were very thin and looked like cleaning rags. We didn’t have internet during our visit and no one knew why. Repairs in the room were done very sloppy with clumps of caulk showing. Very outdated and on one of the photos on the wall looked very dirt in the frame or it might have been moldy. Read the other reviews on this property before booking. The manager was supposed to call by us about the internet bb issue and it’s been a week and he has not called. Will never stay here again.

Was very upset that our room looked nothing like the pictures on the site there was long hair in the tub from previous guests no shampoo the carpet was filthy with some sort of rust stains!!! Loved the service and breakfast will never stay there again

The woman when I checked in was very hospitable however the rooms were not what the pictures showed. I paid over $750 for 2 rooms 2 nights and 1 room didn’t have a jetted tub. The one that did didn’t work until the next day when someone came to fix it. Also there was no cable tv in the same “suite” room, which never got fixed. The creamer in the room was so old it wouldn’t dissolve, and the air conditioner went off and on but was so loud it kept me up. So disappointing and I talk to the manager he said he would credit back my card but that it would go to Expedia???

The sheets had holes in them and there were no extra towels. The jacuzzi tub in the room was also a little broken. I would probably not go back to this Quality Inn. 😞