Studio Inn and Suites at Promenade Downey
About Studio Inn and Suites at Promenade Downey
Long Beach Airport and Interstate 105 are just minutes from this Downey, California hotel. The hotel offers free WiFi and an outdoor pool. The Studio Inn & Suites at Promenade Downey offers rooms with a mini-refrigerator and cable TV. A dining area is also included in every room. Disneyland and Universal Studios are a short drive from the Downey Studio Inn & Suites. Knott’s Berry Farm amusement park is 13 mi away.
Amenities
- 24-hour front desk
- Express check-in / check-out
- Multilingual staff
- Pool
- Family friendly
- Smoke-free property
Reviews
The hotel is generally praised for its convenient location and cleanliness. The staff is often described as friendly and accommodating. However, there are recurring complaints about shower issues, smoking odors, and parking difficulties.
- Convenient location
- Cleanliness
- Shower issues
- Smoking odors and stains
- 2/5
Too noisy couldn’t sleep
- 5/5
Staff amazing
- 1/5
The room I was given had not been cleaned after the last guest had checked out. The floor was sticky, as I had to peel my shoes off with every step; the showers had some sort of built-up residue; the counter tops/microwave were not cleaned, as they had gunk on them; and lastly, the sheets were used and crinkled, with a lovely toenail in the center. After I tried to get a refund, I was offered two different rooms with varying degrees of uncleanliness. I understandably did not accept either and instead insisted on my refund. They denied me, and I left as I figured I was not getting anywhere with the staff. You also only get 1 parking spot. If you can help it, I would stay elsewhere. I had just driven for 6 hours; I was not in the mood to deal with any of what unfolded. The extra 100 dollars for a different spot is worth it. Enjoy your stay in LA!
- 5/5
Exceptional
- 3.5/5
Good
- 4/5
Very good
- 4/5
The new room was clean. Only thing there was mold on the ceiling of the shower. Also noticed it around the windows. That is something they need to correct before someone gets sick.
- 4.5/5
Superb
- 4/5
Room was clean but the AC filters were disgusting and full. It clogged the shower trying to rinse them out. Shower gel in shower was completely empty. Other than that, room was very clean and parking was perfect. Staff was exceptional as always.
- 5/5
Exceptional
- 5/5
Exceptional
- 5/5
What I liked about this hotel was the attention to detail that went in to cleaning and maintaining the property. The room was very clean and orderly. Also the check-in manager was very friendly and helpful. It's obvious that the hotel is managed with care and a focus on an enjoyable and satisfying customer experience. Highly recommended.
- 4/5
Very good
- 5/5
Exceptional
- 4/5
We booked this stay last minute and felt it was a good value for the price. The room was comfortable and had everything we needed for a quick overnight stay. We especially liked having access to the pool during the hot weather, and the location was convenient for our plans. The pool area felt a bit dated and was mostly shaded by late afternoon, so it got chilly pretty quickly after 5 PM. Parking can also be limited when the property is busy, and guests may need to park toward the back of the lot.
- 4/5
We booked this stay last minute and felt it was a good value for the price. The room was comfortable and had everything we needed for a quick overnight stay. We especially liked having access to the pool during the hot weather, and the location was convenient for our plans. The pool area felt a bit dated and was mostly shaded by late afternoon, so it got chilly pretty quickly after 5 PM. Parking can also be limited when the property is busy, and guests may need to park toward the back of the lot.
- 5/5
Todo muy limpio
- 1/5
nothing
- 4/5
Enjoyed my stay here, would stay again.
- 2/5
You can hear people arguing on the other room, very uncomfortable night
- 2/5
Booked this hotel last minute as our typical accommodation was completely booked for the weekend. It’s always a bit nerve wrecking booking a new stay as someone who is pretty particular about accommodations. Doesn’t have to be a 5 star hotel, but clean at minimum. Unfortunately, this hotel dropped the ball completely in that area. Upon arrival, the remote had a sticky, red residue on it. Which is an indication that housekeeping did not wipe down the remote which is pretty concerning. The shower wasn’t cleaned properly & the toilet seat had a brown colored substance on it. As I mentioned previously, the star of the hotel isn’t as significant, but it should atleast be clean and comfortable for the guests. We were very disappointed in our stay. Cleanliness is very important and I truly hope that this is something that’s addressed with housekeeping. The price we paid was not at all worth it. I would agree with a previous review that this is somewhere to book if you only need an emergency stay for a few hours, definitely would not book overnight.
- 5/5
Not enough parking
- 5/5
Ok
- 1/5
I checked the room and it smelled cigarette so I canceled it. The front desk clerk also checked the room and he agreed with me so he did cancel the reservation on the spot.
- 5/5
The staff offered exceptional service! I stayed 1 night, checked out... but didn't complete my business in the area so I booked a 2nd night. His personality was professional and very pleasant and friendly. My room was exceptionally clean and fresh! Parking was very accessible right outside my room! I will stay again ... and will definitely recommend this location to others!
- 5/5
Very clean, and well priced, free parking was nice as well, would come here again, if you care about cleanliness for reasonable price, this place is worth it Nothing.
- 5/5
Very clean, and well priced, free parking was nice as well, would come here again, if you care about cleanliness for reasonable price, this place is worth it Nothing.
- 5/5
Friendly staff. Clean room. Great area.
- 1.5/5
The availability and somewhat the affordability The floors were extremely dirty along with the furniture in the room, they ran out of towels didn’t provide them till the next day in the afternoon!
- 1.5/5
The availability and somewhat the affordability The floors were extremely dirty along with the furniture in the room, they ran out of towels didn’t provide them till the next day in the afternoon!
- 1/5
it looks clean from outside but room smelled awful so much we didn’t stay none us felt that we could sleep through it and just drove home!!!
- 3.5/5
The room was a little dirty on the doors and that I as to check out late cause I have to children disibilty so hard to wake them up early all the other hotels let me till 1 they didn't acomadte me with that and finding parking is hard..
- 3.5/5
That it was close to alot of restaurant The room was a little dirty on the doors and that I as to check out late cause I have to children disibilty so hard to wake them up early all the other hotels let me till 1 they didn't acomadte me with that and finding parking is hard..
- 1/5
Very poor
- 4.5/5
Superb
- 1/5
The hotel was in a good location Cleanliness was not up to par
- 1/5
The hotel was in a good location Cleanliness was not up to par
- 4/5
The air conditioning was a bit weak when we first turned it on, it did get cold in the room eventually after a few hours but yes in short it did work!
- 4/5
There was an incident is the parking lot where a man got angry at his wife/girlfriend and as she was walking in the parking lot, he sped his car thru the lot with tires squeeling loudly. He yelled at his w/gf to get into the car or he’ll do her and every other mf in this place! Wasn’t very assuring safety wise to witness that.
- 5/5
Nice and clean. Great air conditioning. Friendly staff.
- 5/5
Close to a lot of shops and restaurants easy access to freeways great location
- 2/5
The shower walls had mold, and the floor was dirty
- 3/5
Air conditioning was great...bed was comfortable... outer comforter was dirty and ...everything was funstionable but place was dated... shampoo and condioner dispenser were empty....location was great for Downey
- 3/5
Shampoo dispenser wasnt working and had to request iron head for use. At least the hotel was clean
- 4/5
More towels . But its a very nice place too stay. Everything is around private and quiet
- 5/5
The room was clean, bed comfortable and the staff pleasant.
- 5/5
No shelf in the bathroom to place stuff
- 4/5
I was too tired to drive. I show up to that hotel when front desk person told me there’s no room available so I drove off when to the app to search nearest Hotel and I purchased one without knowing that I was there four minutes ago I arrive I told the front desk person did not apologize just gave me a room key and that’s it. Also, the walls are really dirty. The bed was OK.
- 5/5
Clean for sure!
- 3/5
The lobby was sparse and cold, and smelled bad. The gentleman working behind the front desk was prompt and friendly, but hard to hear behind the thick layer of plexiglass. The room seemed clean enough, though showed signs of wear and tear. The air conditioning unit worked and we rested well. Overall this met our needs for a quick one night stay over for a conference in the area.
- 1/5
The room was horrendous, the walls were dirty the carpet was sooo gross, I didn’t even want to walk around with shoes on. The bedding was cheap and thin!!! I slept the entire night in a sweet suit and I cover the pillows with clean T-shirts I had so my face wouldn’t be bare on the pillow.
- 3/5
I asked front desk if I could get cleaning service twice. I did not get a service my whole time staying here. I had to ask for things myself and room was poorly cleaned and that’s bc we paid extra to check in earlier
- 5/5
Amazing servies and super clean
- 5/5
Amazing clean and has a great modern look best location next to the downey landing and the theater is right nextdoor
- 4/5
Clean room and everything working properly. Staff was friendly.
- 3/5
Blankets looked stained. Bathroom door looks like it needs a repaint. Heater smelled burnt.
- 4/5
Yes and
- 5/5
The staff at the front desk was amazing and the hotel was clean.
- 5/5
Very clean
- 4/5
Upon arriving I was greeted by the staff onsite. Friendly quick and easy to check in. Upon entering the room everything was clean. Bed was comfy. The pillows could be but more comfortable but all in all it was a good night. I will say on hot days maybe start the AC so it’s not to hot when guest walk in. It took some time for my room to cool down after a warm day. I loved the walk ability to the restaurants and movie theater. 24 hr fitness was right behind as well. Walmart was very close by. My only note is parking is limited and so was street parking. Once you get a spot stay there and walk over to the restaurants and theater near by. Good stay.
- 1/5
No thing
- 4/5
I haven’t seen any trash since I've spent a few nights here. They have everything in order and well kept up. Nothing to really criticize over.
- 5/5
They stay was Great!
- 3/5
The bathroom smells. It seems like the drain needs to be cleaned but yes it smells really bad in the room could of been a lot cleaner thank you
- 1/5
Never again would I stay at this hotel. Very outdated rooms the rooms are gross. I got a room with blood stains on the comforter and the rug smelled the bathroom floors very dirty!
- 5/5
Very nice
- 5/5
Clean room ac works great and close to shopping and restaurants
- 5/5
Air conditioner works very well, kept room nice and cold during a hot day
- 3/5
I definitely feel like they overdid the photos online because it doesn’t look like how it does on photos when you go in person. It was clean, refrigerator and AC did work and it was an okay stay i won’t be coming back but, if you need a place to stay i’d say why not.
- 5/5
Me and my family enjoyed our stay . The only thing is I wish the TVs were updated so we can watch a fire stick.
- 1/5
Pool was closed despite being the hottest week of the month 98’F, there were stains of what looked to be mold in the restroom door. To top t all off my spouse seemed to be bitten by bed bugs horrible experience would NOT recommend to anyone.
- 5/5
It was very nice and I would stay there again in the future
- 5/5
The front desk guy with glasses tall Indian (not being rude) was amazing he was so nice so sweet when I went to go check in Friday night he made my stay amazing and he evening offered me water and gronola bars such an amazing guy!!!
- 4/5
Great
- 4/5
Friendly staff. Good location. Close to gas stations
- 3/5
Weird stains on the walls/ ceiling. The desk in the room was missing a screw or something because it wasn't stable enough to put any backpack or such.
- 3/5
Do not like that I was asked for a $100 deposit after I booked my stay there. Then while we were there the internet went off so we had no television or internet. I couldn’t work from my room or entertain myself with the television. When I called to ask about the internet they said they were working on it. We never got internet back. When I checked out in the morning I asked for some kind of compensation the receptionist told me it wasn’t their fault. Sssooo does that make it my fault? The rooms are a bit run down, but at least they were clean
- 4/5
The Room was clean. basic but that is what we expected. It met our expectations. The front desk clerk was friendly.
- 4/5
Clean. We liked the size of the room. The king size bed. We slept well. The area was quite and nice. Close to the freeway and entertainment
- 3/5
The buildings itself was dated, but rooms were clean. Bathroom could use more square footage, there was only 1 bath towel in the room when we checked in. We got there early before 2pm after a 7 hour drive so wanted to rest and freshen up before our evening appointment, hotel charged $20 for early check in.
- 2/5
The room was dirty, we found 2 eyelashes, one on the table and another at the wall. One of the bed covers had a burnt hole on it and there was a leak coming down from the bathroom vent that kept dirtying the toilet.
- 5/5
room could be more clean
- 4/5
Clean room, friendly staff, location is great and at a very reasonable price.
- 3/5
Room was poorly lit for reading or make-up. Interesting mirror with lights around it at sink, but would make shadows as was not very bright, and so makeup was difficult to do. Only lights in room were ceiling positioned incorrectly to allow good lighting for just about anything. It was satisfactory, but not great at all, even though it appears a lot of renovation had been done.
- 3/5
Everything was okay except the carpet. Needs more cleaning or better if it was floor.
- 5/5
I know there were some kinks, but overall very good space if you get a suite and are there sojourning for a few days.
- 3/5
Staff was nice and friendly. Room was not as nice as on the picture. Room had a musty smell.
- 4/5
The room was clean, no iron or iron board for guests. Employee had problems printing out key card, had to wait 10 to 15 minutes.
- 3/5
The doors were dirty And the shower leaked
- 1/5
It's difficult to sleep because the light from the hallway shines into the room at night. The room smells like a dirty room, and there are dust mites everywhere. My whole family has had respiratory problems.
- 5/5
The room was very clean! I appreciated that the staff allowed me to register just a bit early.
- 4/5
Room good.
- 5/5
Very nice and friendly staff. Clean rooms.
- 5/5
Clean room
- 4/5
Room was very clean, front desk was nice, plenty of towels were in the room.
- 5/5
Clean and remodel units
- 1/5
On top of that, there were very loud people arguing starting around 12:00 a.m. Because of the noise, I was unable to sleep at all. I had an early check-out at 5:00 a.m., and the lack of rest made the experience even worse. Overall, the noise, maintenance issues, and front desk error made this stay very uncomfortable.
- 4/5
Air conditioning works great, everything is with in distance. Walmart, restaurants and the gym. Park is next door.
- 5/5
Clean and great service
- 1/5
Staff was nice.
- 5/5
Manager is always diligent and always provide great customer service.
- 5/5
Beautifully updated clean room. Will stay here again.
- 1/5
I booked a specific room, I was given a handicap room and told it was the only one available. I thought no big deal. Except when I went to get ready there’s no outlet in the bathroom and no mirror by the outlet. It wasn’t fun getting ready. There’s a sink which is great if you’re in a wheel chair but able body guests weren’t even a consideration when building this room, so why put an able body guest in it? No counter to put anything while getting ready, no night side light, just overhead brightest lights, the labels in the outdated heat/air were worn off so it was a game to figure out how to get heat. NOT the room or experience I booked and paid for but felt very much like I was given the least desirable, unsalable room because I booked with Hotels.com
- 5/5
Great place for good price. Didn't charge parking for extra car like some hotels.
- 1/5
Room was heavily damaged, toilet didn’t work and room smelled like sewage. When asked to be moved and he wasn’t able to. We checked about 2 hours after checking in. The manager wouldn’t provide me with proof of check out.
- 4/5
Yes
- 5/5
Staff was great and friendly, room was very clean!
- 3/5
Staff was friendly and allowed early check in
- 5/5
The only thing wrong with the room was no soap to wash your hands or no wash towel to take a shower.
- 4/5
Appreciated that the upstair rooms had a secure door to get in. The room itself was okay, the walls are very thing so we could hear the guests next door very early in the morning. The bathtub did look a bit dirty but I believe it was just water stains at this point. Overall can’t really complain for a one night stay.
- 5/5
Good service
- 5/5
Staff are nice, room is clean.
- 5/5
There was air conditioning and neat by shopping stores
- 5/5
The staff was great! We arrived too early for check (a little before 2pm) and they allowed us to check in early. Not only that. We had a busy holiday and they allowed us a late check-out (12pm) which helped get us extra sleep. The bed was also one of the more comfortable beds we've had in a long time and it felt like a large king size with minimal movement from my girlfriend at night. I would definitely recommend this place and will likely book again Thank you!
- 1/5
Needs major upgrades. The bedspread was as thin as paper and had what appeared to be cigarette holes in it. The towels were very old and stained. We had to call the manager after a female was banging on a door and screaming for 20 minutes straight at 2am. The police were on scene 2 times for what seemed to be a DV case. I can’t prove it, but there seemed to be drug dealing going on from a couple of rooms.
- 5/5
Very Nice Staff
- 3/5
These guys don’t have in-site security. A fight that started after midnight between a couple (inside and outside of their room) delay for hours and I took till 8:00am or so to them to finally call the police to finish that fight and kick out of the premises that people. I couldn’t even sleep that night due to the screaming and yelling between that couple that last several hours till the cops arrived.
- 5/5
Always great love staying here when I'm in town
- 4/5
The room was clean but the bathroom was a bit worn. The reception was pleasant. As a solo traveler, I did feel safe. It is what it is- a clean, no frills place to sleep for the night.
- 5/5
Room was great and location is right next to the Downey landing.
- 4/5
good
- 4/5
Clean room, clean bathroom
- 3/5
Clean, easy to find, decent parking. Not fancy, but efficient. Needs better pillows/bedding, in room coffee, better lighting. But for a couple of night, it was fine. Location is close to restaurants & Kaiser which was convenient.
- 5/5
The room was very clean and spotless the young man at the front desk very pleasant .
- 5/5
Clean nice room.
- 5/5
Great service always!
- 3/5
Floor and carpet were dirty, walking without shoed left my socks dirty.
- 5/5
Good service
- 4/5
Yes
- 4/5
The man at the front desk who checked us in was very helpful and very nice. The location was very good since it was extremely close to Downey Promenade and Kaiser Hospital if your needing to visit or care for a family member in the hospital.
- 5/5
The staff was very friendly! I really appreciated that they called to verify when I sent someone to pick up my things since I was at work during checkout. Even though the person had the key card (which wasn’t working), they still confirmed with me first — that made me feel secure and showed they truly care about client privacy.
- 3/5
Got bit by a spider. Was noisy all night wasn’t provided enough toilet paper or shower shampoo and body wash
- 4/5
It was just fine
- 5/5
Great experience
- 5/5
Parking was full and the manager accomodated me and allowed me to park nearer to the pool.
- 5/5
Staff very friendly
- 2/5
Everything was good besides the fact that sheets had a funky smell and after a while the bed was starting to get itchy
- 4/5
We stayed for one night as I had a medical procedure at a nearby hospital. The rooms are clean and the staff was very welcoming and friendly. They offered an early check-in for $20 allowing us to check in as early as 10am. We called for extra pillows and they accommodated us. We would definitely stay here again. There is a deposit of $100 dollars that is returned after your stay.
- 5/5
great service clean
- 4/5
good
- 1/5
The condition of the room!!!! Dirty filthy::( did not feel comfortable there!
- 5/5
room was spotless and the staff was super nice and sweet! definitely staying here again!
- 5/5
Clean room front desk person was amazing! I highly recommend this my to go when I’m around the area
- 5/5
I recommend
- 2/5
Let me start by saying the service was amazing at the front desk. The gentleman couldn't have been more kind. I didn't use the pool so no comment on that but overall, the sheets had stains on them and long black hair, so I didn't sleep with the covers, there was hair stuck to the wall in the bathroom, toilet was dirty and there was a used washcloth still hanging over the shower curtain. I suggest new bedding all around and a double check of the rooms, sheets, bathroom, etc...
- 3/5
Na
- 4/5
The staff was really considerate & polite…
- 4/5
I did not like that other hotel guests were using the stairs to smoke and listen to music loudly.
- 3/5
They don't offer breakfast. Coffee only. Room was dewy. Opening the window helped. Carpet appeared damp. Dirty. Bottom of feet dirty. Nice and responsive staff.
- 5/5
Comfortable stay
- 5/5
Had a pleasant stay
- 4/5
It’s centrally located in Downey & easy access to freeways.
- 5/5
Everything and Everyone was great! Very clean room, had no worries throughout my stay
- 1/5
I checked in and about two hours later I checked out. I did not even stay at the hotel. They charge a $100 deposit so instead of calling it Hotel amenities, they call it a deposit so they actual charge your credit card instead of placing a hold on it. I would like a refund if I could get one but not sure ...I got there and there were what looked like 20 year olds hanging out in the parking lot. Also, another person was blasting their car stereo so loud for about 30 minutes and nothing was done about it. The rooms look put together when you walk in; however, there is a musty smell and to top it off, their towels are stained...Not worth it
- 5/5
Perfect! Extending my stay for another week
- 1/5
.
- 5/5
Great hotel. Clean, comfortable, and affordable price!
- 3/5
The staff was friendly but the conditions of the room was not a 4*stay. The room did not smell so good and had to air it out and the tub was not clean and the shower curtain had mold. I was not aware of till the morning and I went to tell the staff and they proceed to clean it and replace the curtain. They were nice but just would not stay there again….😕
- 5/5
Clean room
- 5/5
The room was clean. Conveniently located.
- 1/5
The location was convenient and check-in was quick, which I appreciated. Unfortunately, the room itself was a big letdown. As soon as I opened the door, it smelled strongly of cigarette smoke. I noticed the smoke detector was covered, the towels had hair on them, and the TV remote even had gum stuck to the back. Overall, the room didn’t smell or feel clean, and it made me uncomfortable enough to book another hotel elsewhere. I hope the cleanliness and maintenance can be improved for future guests.
- 5/5
Great staff clean room clean property
- 3/5
I gotta say the pictures were deceiving. Nothing like I saw.
- 5/5
The staff is friendly and helpful. Parking is free.
- 5/5
Clean room and friendly staff
- 1/5
more friendly
- 5/5
Clean room, good housekeeping,.peaceful and secure.
- 5/5
I had a wonderful week-long stay at this hotel, where the suites are immaculate, comfortable, and air-conditioned. The friendly staff is always ready to assist, creating a welcoming atmosphere. The hotel is safe with plenty of parking and is conveniently located near vibrant shopping centers and restaurants, just next to Kaiser Medical Hospital. With incredibly affordable rates, this is truly the best hotel in the area.
- 3/5
Not enough parking spots- had to park on the street
- 3/5
it was ok. Served it's purpose. It's a motel set up. No elevator and rooms accessible from outside. Shower head was so bad and needed to be replaced. The room was clean and it was nice that there was a mini fridge and microwave in the room. Downfall was there is no coffee in the room. You have to get dressed and go down to the lobby to get coffee. Decent restaurants in walking distance. Like I said, it served it's purpose but was nothing to write home about.
- 3/5
Found some hair on the pillow cases and the corners of the restroom were dirty.
- 5/5
Good. Few amenities, few toilet paper, few toiletries.
- 5/5
Check in was fast and easy. Parking is great. Mini fridge in the room was great to keep drinks cold. The hotel is close to downtown Downey. Quiet and nice area, definitely recommend!
- 5/5
Great service
- 5/5
Great hotel and location. I wish they removed the carpet and put wood or tile flooring for cleaner. And get ride of the old comforter.
- 1/5
Sheets was not change and it was roach in the bathroom
- 1/5
Inconvenient
- 4/5
A reliable option every time I travel to the area.
- 5/5
Friendly staff that cares about your stay!
- 5/5
Clean room
- 5/5
Truly kind and generous staff, room smelled like it was freshly remodeled. AC was great, TV options were nice, bed was cozy. Truly clean stay.
- 3/5
Blow dryer not working. But the desk got a new one very fast The outlets by the beds are in very poor condition
- 1/5
Horrible did not match description and was dirty the pictures are nothing what it looks likeninnperson
- 1/5
Don't like the place i will never stay there again. Hotel policy was very stupid over an ID. My wife was very sick and he made her get out of the car. I will never never stay at this place ever again
- 5/5
Great place
- 4/5
Staff is friendly and approachable. The room is clean and comfortable.
- 3/5
Our stay was ok. It’s in a good location, kind of in the middle of everything and there is a lot of stores nearby. Room was not super clean. Sheets and shower curtain were stained and I found hair in the “clean” towels AND still in the shower drain. If your stay is just to sleep and be out all day this is an ok inexpensive option.
- 2/5
Internet access was great, staff was very helpful and pleasant. However, it was very noisy, doors slamming, there was a bug in the restroom, and there was an unpleasant smell to the room.
- 5/5
It was a nice room. However, whoever cleaned didn’t do a thorough job in the bathroom. Overall a great stay.
- 5/5
The staff is very respecful and kind.
- 5/5
close to resurants and shops
- 4/5
Excellent hospitality
- 4/5
Parking was over crowded this time around
- 5/5
The beds are very comfortable. The rooms and property are well kept up.
- 4/5
Clean room, comfortable bed, great location, safe parking, good staff.
- 1/5
I got extra fee some one over charge me they saying it was hotels .com
- 1/5
Could use a little more cleaning.
- 4/5
Inside the room was nice and clean however it did have carpet which I don't like. Outside was a little sketchy and the parking was tight
- 2/5
Our internet and cable services didnt work the second day of our stay. I found a hair in the bath towel that was supposed to be fresh and clean. Front desk people attending were very helpful even when things were out of their hands.
- 3/5
The front desk host was cheerful and friendly. The check-in went smoothly. The room was tidy and the bed was comfortable. The pillows were old and lumpy. There was hair on the floors in the room and bathroom. The bath mat towel was a funky yellow- brown color, so we stashed it. The non-skid mat in the bathtub was yellow and falling apart. The bath towels were thin and scratchy. To topbit off, the remote for the tv didnt do anything, so we missed a couple of programs we wa twd to watch.My opinion is that, all in all, they need to make an investment in simple things like pillows, towels and a good cable service.
- 3/5
This hotel was my favorite this last stay was horrible service. I was very disappointed and very upset.
- 5/5
I loved everything about it, from staff to cleanliness.
- 4/5
Beds are too hard, but they did let me check in early. I like that. No food here and the bed is too hard. Other than that, if you don't mind that there's no food or a hard bed, this place is for you. It's near theaters, food places, etc.
- 5/5
Great stay
- 1/5
Bed bugs.
- 5/5
We had a great overnight stay at the Studio Inn. The staff is very friendly. An easy check in and check out process. The amenities were good, everything we needed. A huge plus is the area because there are a lot of shops and restaurants, fast food and coffee all within walking distance. This is a great location for a stay of any amount of nights. I highly recommend it.
- 4/5
Very centralized to what I needed to stay the night
- 5/5
Check in was easy and fast. Sam, the manager was friendly and contacted me after we left a charger behind. Room and bathroom were clean, bed was comfortable. Will definitely stay here again,
- 3/5
Room had fealing and appearence of requiring rehab.
- 5/5
Great
- 4/5
It was good for the price we paid but there was a loud noise all night they said it was the fan from upstairs. But it was too loud
- 4/5
Great location but room was kind of dirty the towels look used up doesn’t look like they really wipe anything down
- 4/5
It was a nice overnight trip, the room was clean
- 5/5
Great t
- 5/5
Everything was good…just parking was rough and the think to keep my door open was broken…but minor things
- 5/5
Very safe place
- 4/5
Nice and convenient
- 4/5
Good
- 4/5
The room was clean
- 3/5
This property comes off like a hotel but it is a motel. Too pricey for a motel accommodation.
- 5/5
Great place
- 1/5
Disgusting room, sticky urine on floor, sink was filthy, sheets were dingy and dirty, room was stuffy and musty. Need better cleaning staff
- 2/5
Very old and stained bedding and towels. Room smelled like sewage. I can usually rough it. Don’t mind no-frills but this was just gross and unpleasant.
- 4/5
The room was fine but it the blowdryer they had did not work. And there was a lot of people hanging outside their rooms, cat calling at me and my friend.
- 3/5
This place is as okay as it gets. Don’t expect soft towels or stainless sheets but check in
- 3/5
It was ok
- 5/5
Clean room polite clerk
- 1/5
Rooms smelled musty, sheets and towels were dirty. Room not clean. Leaking faucet. Bathroom dirty as well. Will not stay here again.
- 3/5
Third time staying at this location, first time I had an issue with the sheets. The sheets made my skin itch even after a shower and using lotion. Had to remove all the sheets and spray Lysol.
- 4/5
Property very likable, very clean, thanks
- 1/5
Restrom was not the cleanest, there was a hair on the toilet. Towels were stained and seemed dirty just folded nicely. There was staines in front of the toilet. Overall not the best experience.
- 3/5
Stayed here because our past stays were great. Room 212 was too dirty... please do better.. 2 nights were 300 cmon
- 5/5
This is my go to place when I’m around the area!!
- 4/5
Hotel pretty decent, clean and close by the Downey promenade. Staff is nice but I did have one issue. He assigned me to a room and when I was trying to get in I couldn’t and I heard a noise I tried it again and someone was in the room . Went down to the office turns out I was suppose to be in another room. Other staff did apologize. It was embarrassing but once we got the right room it was fine. Big bed to sleep in and it was quiet .
- 1/5
i got a bunch of random bites of idk what and walls were so think so it was really noisy
- 5/5
I recently enjoyed a comfortable stay at Studio Inn and Suites at Promenade Downey. The location was excellent, with convenient access to the Promenade and other local attractions. My room was clean, well-maintained, and had all the amenities I needed. The staff were friendly and helpful throughout my stay. I would definitely recommend this hotel to anyone looking for a pleasant and affordable option in Downey.
- 3/5
Comfortable but staff isn’t very helpful and people are loud at night
- 5/5
reasonable price
- 5/5
I love the place
- 2/5
The noise from Lakewood goes straight into the room I was in. The window was against Clarke which has a lot of traffic on the weekends and backs into the strip mall. The noise isolation from the other rooms is not good....I woke up to the neighbors snoring.....
- 5/5
Very helpful and polite
- 5/5
Good place
- 5/5
This place has nice rooms for a good price. They have plenty of parking which is great. They are near many stores to shop at as well as dining options.
- 5/5
M
- 5/5
Extremely nice employees, cleanliness to the very best.
- 3/5
Bed was very uncomfortable.
- 5/5
Small clean quiet motel. It was definitely better quality than expected. Pride in ownership shows. Perfect for 1-2 night stays on tighter work allowance. A+ to friendly staff room cleanliness. A+ for convenience to walkable mini-mart/food options.
- 5/5
Staff was nice. Air conditioner quit working. They installed a new one in 10 minutes.
- 2/5
The hotel is old, everything are old shower are not clean you can see molde spots, old furniture
- 4/5
It’s clean. But it’s beside a road. Not quiet and windows is not sealed very well for the noise.
- 1/5
Just not what we were expecting
- 3/5
I don’t think I would stay here again