Holiday Inn El Paso Airport by IHG

Comfortable room, helpful staff, overall good experience. The wait to get help checked in at the front desk was a little long but not crazy long.

Our check out time was very early in the morning, and during the rush of packing up to go, I accidentally dropped my wallet and left it behind. I didn't realize it was missing until I had arrived home in Canada. I called the front desk, and the receptionist immediately set my mind at ease, and informed me that one of the cleaning ladies noticed it and brought it to the front desk immediately. She informed me that she had it placed inside the manager's office (which was locked at all times) for safety. It was held there until i had arranged to have it picked up. Very thankful for the honest staff! Would definitely recommend this hotel.

Good

Clean

It was nice, clean

The front desk person was not able to find the booking number and now charging me twice.

Exceptional

Clean room love it

The bed was worn out and felt like a rock. The frige was on the floor and hard to load and see what was in it. The shower was nice, but bathroom had no ventilation fan and fogged up the fancy mirror so you couldn't use it until the moisture dried out. Furniture was old and needed replacement (beat up and past its service life).. Staff were great.

Excellent choice for El Paso Tx

Excellent services.

Yes

Super gross

This is the grossest hotel I’ve ever stayed at.

The facility is clean, and the staff were very helpful. While we were attending an event, the front desk notified us that they offer rides to the event area for a reasonable fee. However, when we arrived at the lobby for the ride, we found that the shuttle was full. To accommodate us, the manager, Rachel, used her own vehicle to take us to the event. After the event, close to midnight, when traffic was terrible, Rachel and Brad made several rounds to pick everyone up. Their dedication was very appreciated.

Abrieron la puerta del cuarto antes de las 11:00am de la mañana sin tocar la puerta o preguntar si había alguien en la habitación…

Very clean

Friendly and helpful staff. Made me feel welcome. Loved their van service.

Friendly and helpful staff. Made me feel welcome. Loved their van service.

Amazing service i really appreciated the whole staff being welcoming and friendly!

Breakfast was not included in all the rates

Impeccable Service World Class Hospitality

Impeccable Service World Class Hospitality

Their service was down for breakfast. I injured my leg on a protruding metal clasp for the box spring. Their first aid kid was incomplete and expired. Had to find a drug store for supplies. No management on site. Will see my doctor tomorrow and may need to see a would care specialist. I have an open wound. First room the door to the connecting room was unlocked. The light did not work between the beds. The toilet paper holder was broken off the wall. Front desk staff member, moved us to another room.

Their service was down for breakfast. I injured my leg on a protruding metal clasp for the box spring. Their first aid kid was incomplete and expired. Had to find a drug store for supplies. No management on site. Will see my doctor tomorrow and may need to see a would care specialist. I have an open wound. First room the door to the connecting room was unlocked. The light did not work between the beds. The toilet paper holder was broken off the wall. Front desk staff member, moved us to another room.

Bad

Muy padres las instalaciones y el lugar donde se ubica

Front desk Room was too close to e elevator , i could hear the washing machine ever time it was in use, staff was fixing the walls making noise

Front desk Room was too close to e elevator , i could hear the washing machine ever time it was in use, staff was fixing the walls making noise

Exceptional

Pool was not available and room needed a little more attention

Easy to get to and not far from downtown Room door didn't close or lock all the way, sink in the bathroom was broken, floors were dirty in our room, shower was super slippery, only had 1 guy working and a line of 7 people he continued to check in while I was trying to get some extra towels. Never got the towels neither. Price is the only good thing about this place. Wouldn't recommend

Easy to get to and not far from downtown Room door didn't close or lock all the way, sink in the bathroom was broken, floors were dirty in our room, shower was super slippery, only had 1 guy working and a line of 7 people he continued to check in while I was trying to get some extra towels. Never got the towels neither. Price is the only good thing about this place. Wouldn't recommend

They make me pay for breakfast even if I show them the booking where says breakfast included “

?

Very clean, very friendly staff. Close to good shopping and restaurants.

Exceptional

Exceptional

Cleanliness

Very bad front desk staff no manners at all checked in in the evening not caring at all also call to have added a service and they acted like they had too much stuff to do me too retrain these people have some staff trained in any kind of emergency situation instead of panicking

Room is falling apart and filthy

The room I booked was not the room I recieved

Was charged the incidental fee of $25 even though I did not incur any incidentals.

staff was nice

Great staff

bien

Staff

Hotel nos dejo fuera en la Noche con el Frío , aún que el monto fue cobrado en su totalidad. Fue un fraude . Lo trataremos por la vía legal.

Building was under renovations and it appeared our room was poorly renovated or half renovated. Our whole floor smelt like sewage. The pull out bed was a deflated 4in mattress. The bedding for it was gross and stuck together. Patches on walls, scratched wallls and furniture, rust in the shower. NOT a very good hotel as Hotels.com says.

Room was clean and staff was friendly

I need the receipt of the payment I made at check in. There was no one at the front desk when I check out today.

Very dirty room

Would not recommend to go there. We arrived at 11 pm and had to wait a long time till the receptionist came out his room. And the whole night there was someone working in the room above us like if they were renovating or cleaning or something

Clean

Linda was amazing

Good

No ice in the ice machine was disappointing the food was ok but staff was great and very friendly

This place is great

Every one was very nice

Couch looked old and dirty, pulled out the bed and the sheets on the pull out bed were stained with makeup and there was hair on them

Clean and quiet

NEEDS UPGRADING. ICE MACHINE DID NOT WORK ON MY FLOOR,CARPET NEED REPLACING, PAINTING NEEDED. I HEARD THE PEOPLE WALKING ABOVE ME(FLOORS THIN)

Good

It was good- will stay again

Carpet was disgustingly dirty, the tub was worn and old. Always stay there and this time in the first floor was so gross. I’ve never had a bad experience till this weekend.

Worse stay in my life.

Rachel, the person on duty when I arrived provided exceptional service

We went to El Paso to catch a local show. I chose here because of the location. It was perfect for this trip. There were a few issues with this site. It is on a frontage road, the access driveway is short, and road traffic makes it challenging. This is a plus/minus, as you leave the building, the interstate noise is loud, but the interior is so quiet. There was work being done, but nothing that impacted our stay. Great Staff.

Great location

There were tiny ants crawling all around the floor. the closet had hairs and dirt on the floor. The couch was very stained and dirty

The property itself is very clean and has a nice appearance to it. My only complaint is that they need to soundproof their windows. The hotel is located just adjacent to I-10, so all night long it was like trying to sleep at a racetrack. Other than that everything else was fine.

Loved the room!

Everything was good

nice free shuttle to airport

Great

Front desk employee was rude while checking in

This hotel was okay. It was a little difficult to find the entrance. The property is definitely in need of renovation, and signs inside indicated it was being renovated. There were various hairs on the shower wall that weren’t mine. The shower door looked like a dog had chewed on it, and a small table in the room was broken. However, the bed was very comfy and had clean crisp sheets. The pictures show a bar but it was closed when I checked in - it seems the hours aren’t very late. This hotel is close to the airport which is the only reason I stayed here. It was just okay.

Muy mal

The AC doesnt really work. You can hear every single thing from the rooms around you and above you. When the shower turns on in the rooms from the level above, it starts making noise in the lower room restrooms. The mirror in the restroom makes a popping noise while its on. The pool is open and the cycle syatem does not even work. The pool ifself is breaking apart. And whn asked the staff about pool towels, they advised us that they where in the caddie by the pool, we told them we checked and the gentlemen was bothered by having to go check then having to go get them. To charge 520$ for a couple of nights is insane.

Very close to restaurants, and the airport

Everything fine

Was awaken with all that noise at 7:10 am. Drove 12 hours to arrive in El Paso to be awakened with that nonsense. What makes it worse the front desk did not mention a word until I placed a complaint

WiFi didn’t work and they didn’t have a cook to offer breakfast

We

👍👍👍👍👍

Can anyone please explain to me how in the world I get charged a $25 fee when I get to the hotel and check in? I reserved and payed FULLY IN EXPERIA thinking that was the end, but then I get to the hotel and they tell me: OH BECAUSE YOU ALREADY PAID YOUR ROOM IN FULL/ADVANCED WE HAVE TO CHARGE YOU A FEE. How in the world does it make sense for Holiday Inn to charge me full price for a room if I still have to get to the hotel and pay a fee because I was responsible enough to prepay for my room. I will NEVER EVER stay in a Holiday Inn worldwide or it's subsidiaries as long as I live. Truly a ridiculous fee and charge.

If you are looking for shuttle, they only run it from 7:00 a.m. to 7:00 p.m.

The bed was very comfortable, the only thing wrong was that the bathroom door would not close it seamed to be to large and they had done work in the shower leaving painters tape in the shower.

Oh I forgot about the swimming pool! Water was nasty so my kids we’re not able to get in

The restaurant in the property was not accepting credit cards and you had to pay cash only. The telephone in the room was not working properly for outside calls, I've asked front desk to look into it. They said maintenance had already left (it was early afternoon) and they could only try to change the phone. They never did.

Too noisy , lumpy beds, no WiFi, did not honor request for room to be close to elevator due to mobility issues , bartender was a fill in and spoke no English. Trashy parking lot ,

Todo perfecto me dieron un muy buen cuarto , súper buen estado , limpio y todo excelente pero dos tarjetas no las aceptaban no pasaba su sistema !

Great stay amazing room will definitely stay again

Overall it’s good. Great staff and good location

Very good location

Not what the pictures showed. Stained furniture pool fits maybe 5 people who actually swim. Never again.

Staff were very welcoming & friendly!!!

The mattress was worn out on one end. You would fall into the dip. Needs new mattress

Rooms were very clean and so comfortable. Staff was extremely friendly.

No hot water and no one cared. Loud beeping sound all day/night.

Upon arrival, our room was not ready. After ee had to leave for 2 and a half hours, we were not notified our room was ready. We had no bath towels for our entire stay. Had a pull out couch as a bed. There were no blankets or sheets. The service staff was extremely rude and unwelcoming. Just an over bad place to spend our night. Would have rather slept in the car.

Stafff was friendly but Tv didn’t work, remote was missing, coffee maker didn’t work in room. Outdated, older property. Booked through Expedia.

A

Good but nothing inusual for the Hotels at El Paso Tx

Efficient!!!!

None

Location!!!

I can't say enough good about the staff. Eveyone was wonderful.

We were e pecting to attain dinner and breakfast, but they closed the kitchen bsgore 9pm when it was advertised 5-,10 pm. The breakfast folks didnt show at all, they could have notified us the closure. We wont be using this hotel again.

AMAZING VERY CLEAN PLEASE

Everything was excellent

Bed was comfortable and clean, no extra thinner blanket, floors and sofa were terribly dirty, curtains hung weird. This was on the first floor.

Perfect

Very nice well kept property close to everything. Nice little in hotel bar with food. Spacious public areas. Free airport shuttle...

Hotel needs to be updated old furniture and carpet.

Cleaning employees were very noisy. Fire alarm triggered at middle of the night.

Stay was nice. Staff was friendly and even let me park my street bike under the cameras. If that’s not customer service then I’m not sure what is lol it was windy but the pool was heated. Kids loved it. Room was nice and roomy. I wish the hot water was more consistent but at that point I might just be complaining. I’d stay here again if we came back to El Paso.

The toilet seat was broken. The ice maker on my floor was not working. The room was clean and hotel was quiet.

People were great

Right off I10 close to two shopping malls and lots off dining places.

The bathroom was disgusting (rusted tub floor, porcelain missing on tub floor, mold on tiles, etc.

Privacidad

Was a great stay!

Bed sheets were dirty and had stains on them .

When we arrived the front door of the property does not open hardly at all so getting your suitcase inside…. Good luck. Arrived at check in. They asked us what brought us to the area. I made it bery clear i was there for business and to have virtual meetings. Get to our room yep you guessed it they put us right next to the construction. Im talking room right next to where the plastic is up blocking off the other half of the hallway. Sat my stuff down and just heard the blaring music and power tools. With a meeting in less than 30 minutes i rushed down to ask to change rooms. Staff gave me a new room and promised it is on the opposite side of the hotel away from the construction. Nope you guessed it same side of the hotel just 2 floors up where they are also doing construction. I had no time to ask to move yet again. It was getting late and just traveled 10 hours will not stay again

Very good

They had no hot water!

I started looking into my room after entering and a long black hair in the shower (I have short grey hair), a hole in the wall beside the toilet, stains on the ottoman and on the lampshade. It looked like they tried to remodel but the sheetrock was cut wrong with holes beside light fixtures and paint drips on switch plates. I will say the bed was very comfortable! I was so exhausted that I went to sleep and continued our travels home early the next morning! I will not stay there again.

It was absolutely bad condition…. There didn’t give me the room that it was on the picture…. They didn’t serve breakfas… It was bad the resepction it was rude…

Great location!

Place was dirty and noisy.

We ordered 2 beds and a cauch we where 6 persons and the hotel dont had that room

It's close to the highway and convenient for travelers driving their vehicles.

Clean and get service.

No breakfast available

We have stayed here several times as it's convenient to shopping centers and the airport. While they have the worst coffee and really warm elevators because of the excessive lighting in them, we really appreciate the large rooms, amenities and nice staff.

The racis

Not notified of price change during my stay by Benjamin at the front desk or anyone else. Charged an extra $300 . Will pass this out along with my confirmed price & what I ended up being charged for without notice at the end of my stay.

Nice and clean

Very very dirty I guess they are remodeling it's very dusty everywhere the sofa bed was disgusting very very dirty as well the air condition control on the wall didn't work floor s. made a lot of noise when you were walking I will never stay there again. Paid about $150 I think you should probably be paying 20

Se sentia como que habia hoyos en el piso, aparte de eso todo muy bien

The a/c only ran on full blast because the thermostat didnt work so we had to unplug the unit. In the early morning the fire alarm went off for a couple of minutes, then the workers who were remodeling started running their saw and drills in the room next to us. They also had their radio blasting loud. Very disappointed especially when i complained to the front desk and all she could say was sorry

Good hotel. Gym treadmills needed to be fixed. Pool was a bit dirty.

Dirty rooms

The stuff is really friendly

Hallways had broken lights. There was a door that was broken and was patched up with blue tape. The maid came banging on the door at 8 am!!

I enjoyed the bar area

Not so good no body wash or soap in shower available. Soda was super dirty, room phone was sticky dirty and not working, no extra covers available for sofa, had to walk downstairs to get them myself, not only once, but twice because although I was clear it was a queen sofa I got twin covers and bc the phone didn’t work I had to take them down and get the right size o my to see they were not in best clean condition, and lastly the ice machines none not one in any of the floors had ice. I will never stay there again.

Poor, inexperienced front desk staff and new maintenance staff. Requests were not met. For the price, it was a terrible stay..I expect a partial refund.

Close to the airport. Very clean and quiet.

Overall was nice staff was amazing..

Lady at the front desk acted lile we were bothering her. No kind of personality and had to ask questions cuz she wasn't telling me anything. Got in the room, dog hair all over the carpet..tons of it! Then go to the bathroom, no soap and no soap holder. Those are my complaints right now and i just checked in.

Very nice

The hotel is clean, everything was clean the only bad this the coffee maker at the room didn’t work

Thanks for service

I does look that maintenance has been poor and the hotel is not the same as in the past

There was no shuttle service from the airport after 6, which was not indicated on the site. Also, there was only decaf coffee and tea in our room. After a long day of travel, it was disappointing

The location is very good, the room was big but needs remodeling, the bar looked nice although we didn’t use it

Very friendly staff everything was great. We will definitely stay there again.

It was a good stay. Service was good, clean, and everyone was nice. I would stay there again.