Staybridge Suites Florence - Civic Center by IHG

Everything was just fine. Everyone was friendly and helpful. Cleaning detergent smell was a little strong in the room but guess that is much better than many other smells!! Everything was just fine and enjoyed the large room with the kitchen.

Clean room. Great for families with young kids as there are 2 rooms and a kitchen. Nice pool with 1 foot shallow section before steps leading down to the 3 foot-5foot area.

Exceptional

Superb

What a beautiful hotel . Staybridge Hotel truly feels like home away from home. It was clean, beautifully decorated and very comfortable. The staff provided excellent hospitality, and the continental breakfast offered a variety of delicious food. I will gladly recommend this hotel to family and friends who appreciate quality, comfort, and outstanding service.

Superb

Love how clean love how quiet it was

Very good

Most of the staff was great, very friendly very professional Allison the front desk person was very unprofessional The rest of the people were all amazing The business center ran out of ink in both printers, and the staff had no idea how to put in ink. I find that ridiculous.

Exceptional

Staff are outstanding, however we had to move rooms (3) times. First time was due to missed bedsheets that were not changed out, the second time the AC was out in the room. We had to pack up and move (4) kids each time after a 10 hour drive , not fun. And we weren’t given a discount, just an apology. So I give them (3) stars as the last room was clean, and breakfast was great.

Room was very comfortable. Breakfast was good, but Turkey products as opposed to Pork products are preferred. Folks that are health conscious have migrated away from pork. Rate for room was much higher than market for that area. Rate should be no more than $150 per night.

Excellent staff, clean rooms, great value! Guests are valued at this property. Nothing

Exceptional

Exceptional

Staff was great good sense of humor late at night. But not my favorite place to stay.

Very clean Leaving

Leaving

Every thing was perfect. The food was delicious. The parking was good. The room was clean and spacious. I loved everything. I will be back next year

Our “go to”place half way between Florida and VA#. Bid queen mattress . Like a big marshmallow and woke up with painful back

Our “go to”place half way between Florida and VA#. Bid queen mattress . Like a big marshmallow and woke up with painful back

It’s was a great stay. I had no complaints.

It’s was a great stay. I had no complaints.

The location, the staff- very sweet breakfast and front desk staff. The beds were uncomfortable, and the sofa had a bed in it which made it hard to sit on

The beds were uncomfortable, and the sofa had a bed in it which made it hard to sit on

Na

Very good

Exceptional

Was checked in fast no whating In line and customer service was great. Breakfast was always hot and good Na

Superb

Great stay

My original room had mold on the ceiling which was very noticeable and hard to miss. I complained and was moved to another room

Yes

There's only one area for the elevator

Friendly staff

Great room service privacy and breakfast top tier There's only one area for the elevator

Love the layout of the room. Breakfast was very good.

Love the layout of the room. Breakfast was very good.

Very convenient Met all my requirements

Very convenient Met all my requirements

Clean room

Parking is tight. Nowadays folk deliberately scratch you cars .

Parking is tight. Nowadays folk deliberately scratch you cars .

Excellent breakfast! Room was very...

Excellent breakfast! Room was very comfortable

Superb

Everything was nice and clean The dogs barking at night once we got in bed

The dogs barking at night once we got in bed

Exceptional

Exceptional

Very good

Breakfast was a wonderful spread and I loved the breakfast ladies that work at the hotel. Very sweet. Room was larger,than expected and very comfortable. Very clean and modern hotel.would stay again

Clean bathrooms Dim lighting in the bathroom mirror area, outlet missing on the nightstand, so only one person could plug up device at a time.

It’s a fairly new and modern hotel with a convenient location and free on-site parking. There’s a small swimming pool—more suitable for kids—but a nice seating area around it for adults. The bed and pillows were very comfortable. We also had a complimentary “dinner” and wine (!), which was a pleasant surprise. Breakfast was quite basic, but that’s fairly typical in the U.S., especially for a 3-star hotel.

Clean bathrooms Dim lighting in the bathroom mirror area, outlet missing on the nightstand, so only one person could plug up device at a time.

front desk Brandon is outstanding. He was working upon our arrival and made all the difference. He was very professional and welcoming to us and many others. I watched him handle multiple guests with efficiency and grace. Really well done. Customer service, clean facilities inside and out of the structure. The room was well designed and the wifi was easy to access. Streaming in the room was seamless.

The dinner buffet was a surprise and just what was needed. Staff were ALL very friendly and helpful. Room was large and spotless. Super hotel experience!

The staff and breakfast buffet were great.

Very friendly staff. Especially the breakfast staff!

Everything was good! Nice breakfast!

Have stayed here before. Entry door to room was very tight. Went to front desk and was told I had to put my shoulder into it. I am almost 72 and I literally had to charge through the door like a football player to get it open. This is not easy several times a day. Toilet seat was very loose, badly needs repair. Breakfast offerings not as plentiful as my last trip here. Hotel did not seem that busy. Not sure if I will return here.

Great room! Staff was nice! Good breakfast! Convenient location

Water and air conditioner stopped working

I always enjoy staying at the Staubridge Hotel. The settings and amenities make you feel like home away from home.

I like that it’s close to things. The kitchen had some stains on the counter and the bathroom was a little dingy,

Excellent

The Breakfast is good with waffles (large Belgian or mini Belgian) to make fresh and a self serve bar with eggs, sausage, biscuits & sausage gravy, oatmeal, (toppings of grated cheese, salsa & Avocado) Muffins, scones, bagels & English muffins, fresh fruit, fruit cocktail.

Very clean Could not stream from my cell phone

Great experience!

Everything was good. The wiring of lights was wonky.

Close to I95 TV streaming didn’t work. Breakfast was terrible.

Wonderful breakfast and easy parking. Great value overall! N/A

Breakfast was good and clean

Clean rooms and nice staffs my line sisters and 1 enjoyed the new years

TV streaming did not work even after staff person spent more than half an hour trying to fix it. Breakfast pathetic. See above

Room was amazing, breakfast was really good. Staff was so helpful and kind

Top tier hotel. We drove from northeast to Florida stopping here on the way down …this was a luxury road trip hotel just off I 95. Appeared to be brand new - immaculate property- very comfortable. Definitely a resort style hotel .. Busy hotel but quiet - make sure you make reservations

Our room was spacious and clean and the staff were so friendly. Loved the complimentary breakfast and social hour. Very nice

Stayed for one night while traveling to Florida. Very comfortable one bedroom suite.

Room was clean

Nice room and great breakfast

Nothing really didn’t stay longs The room wasn’t clean

It was closed

Don’t try to stay there if you just want to have a date night with your spouse. Staff was extremely rude and the hotel will not allow local people to stay there. So we got turned away because we don’t live over 60 miles away, after I had made reservations and set my whole valentines date up. Even if I’m traveling I will avoid this hotel chain from now on. If you are too good to accept me as a guest in my own town I am certainly too good to stay at your chain when I am out of town.

Very clean and fresh staff pleasant breakfast good needs a restaurant!!!

Room clean, bed good, breakfast good choices, front desk excellent

Clean and spacious. Great food!!!!

Everything about my stay was excellent. The front desk staff was warm and welcoming; the room was clean and extremely comfortable. There was no issue with parking.

The room was clean, bed comfy. The staff was great, professional when need be and friendly as well. I enjoyed my stay.

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Goo

Nice place clean quiet near a lot of restaurants

Staff was great rooms could be a little cleaner

This was a great place to stop on our road trip from Florida to Jersey, and right off of I-95. The room was comfortable and clean, with plenty of space. The kitchen was stocked with the basics you’d need to prep a basic meal. Tons of food options close by. Check in was a breeze and Ashley and Brandon were super friendly and welcoming. We stayed on a Saturday night and the hotel was quiet. We’ll be staying again for any future roadtrips!

This Staybridge suites is a very good value. Very spacious room which we found to be quiet, comfortable and clean, although we did find they went a bit heavy on the air freshener. Breakfast had a nice variety and the staff were friendly and helpful. Gotta be in the top tier on the I-95 corridor.

Nice people

Clean room. Hospitable staff. Elegant ambiance in common areas. We will stay again if in the area.

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Room was spotless

Staff are so friendly, welcoming and accommodating and the rooms are clean and well appointed. Really comfortable mattress and crisp white spa linens. Complimentary happy hour and breakfast very nice. Good choice of restaurants close by. Only place I will stay on the I/95 journey from FL to DC.

Convenient

Now knowing what I know as far as not booking to locals, I’ll just refer our family that’s traveling in. However, if I could stay there again, I would 😊

.

!! I definitely enjoyed the breakfast the eatting space ,the warm fireplace.. I appreciate the washer and dryers great job

Everything was great

The staff is amazing!

The food choices are ok. This was our 2nd time staying at this property, but were disappointed with the cleanliness of our room this time around. The floor in the bathroom area was dirty and so were the vanity and mirror. The room could use an update.

Great experience at staybridge as always! Staff very friendly

Everything at this hotel stands out but if I had to pick one thing it is Anita at the front desk!

Great condition and great customer service in the breakfast area.

Front desk staff, Anita!

We had a great stay with the little one

Clean, polite, quiet(even with two parties going on), love the kitchenette with full refrigerator.

Friendly staff, great breakfast, beautiful ammenities!

Staybridge Suites was clean and excellent location. Breakfast was excellent. Would stay again.

Staff was wonderful 😁 clean, quiet , great communication.

The most important item- we found the beds to be very uncomfortable. Overall high average- thank you!

Everything was amazing and clean

We stay here every year!!!!

Everything excellent from the staff to the food.

One standout feature was the complimentary dinner, which was not only a nice touch but also delicious, offering a variety of satisfying options. The rooms were well-appointed, with comfortable furnishings and thoughtful amenities that made the stay convenient and enjoyable. However, there was one noticeable drawback: the fifth floor had a persistent funny smell that detracted from the otherwise pleasant experience. The hotel could benefit from addressing this issue and improving its overall aromatherapy to ensure a more consistent ambiance throughout the property. Overall, Staybridge Suites Florence is a solid choice for travelers seeking a clean, comfortable stay with great staff and tasty perks, but they should work on resolving the odor issue on the fifth floor to elevate the experience further. **Rating: 4/5 stars**

Everything was very clean, staff was very helpful, and the breakfast was amazing.

The room was clean and the staff was very kind

No pets

Great bacon

Perfect

Right from the door ,Marcu is the check in King , makes you guys shine, the building and operation is flawless great job!!

Staff is very friendly and helpful , breakfast is great , and property is clean !

Not a bad place to stay

This is a well kept property. Rooms are clean and the staff is very pleasant and helpful. Breakfast was fantastic and was several steps above the typical buffet. Staff at the buffet was helpful and very attentive to ensuring the quality of the food and restaurant. Will definately stay again.

Great staff. Big rooms. Lots of facilities and good buffet breakfast.

Affordable and Comfortable. Would highly recommend.

Nice quiet & clean room! Great breakfast.

good

Enjoyed the stay

We stayed here because we were just passing through for the night. Overall, great experience. I would definitely book here again. The staff was super friendly, and the room was very clean. Probably the comfiest bed I've slept on with the best pillows.

Pool was not open

Our stay was outstanding, excellent staff and service.

This was on of my best stays 10 /10

Very comfortable beds. The hotel was completely booked regardless of this the hotel was extremely peaceful.

Very good

The overall experience was great. The bedroom suite was like a home away from home. Kitchen with dishwasher, sink, dishes and silverware. Comfortable living room area. Bedroom had a door to separate from other areas

Easy check in and check out process. Great complementary breakfast! Also convenient for my pet.

Very presentable. The worse shower.

Bed was too hard

Staff was extremely friendly and helpful.

My stay was perfect

Room was clean and price was reasonable.

Very nice, yo to date, clean great safe location. Friendly and efficient front desk staff

Super friendly and patient front-desk personnel! This property is so refreshed and upscale: clean, lovely, ample parking! Complimentary dinner & breakfast!

Beautiful, super quiet facility. Whoever the young man was working the desk when we checked in, really understands customer service and hospitality in ways you can’t teach and is a real asset to your business.

Second time staying here and will continue to stay here each time I need a place to stay while driving through! Amazing staff and the hospitality…incredible!

I have stayed here a few times in the past. Always a very friendly environment. It is the only hotel that I know of that offers a dinner meal as well as a nice spread for breakfast. This is my first choice always. I don't have a pet but, they are pet friendly as well.

It was perfect

Would stay again!

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Expedia did a terrific job, helping straighten out a problem. And enjoyed the room. Spotless. Breakfast bar was good too. As was the coffee.

Excelent hotel and stay. Saved it on my list

Everything was great

Service is amazing

After leaving, I was contacted by an employee who found an item I left behind. They were very helpful and arranged shipping the item to my home address.

This property was a little run down. It was comfortable for a one night stay with our family while traveling but nothing worth writing about. Works for a clean enough safe enough environment.

There weren’t enough bath towels, the bistro’s broken grill meant we couldn’t even enjoy a simple burger, and there weren’t enough baggage carriers available. To top it off, the rooms were significantly smaller than they appeared in the photos. All things considered, it doesn’t offer good value in my opinion.

Very easy and convenient. Staff was amazing.

The hotel is set back in an area of other hotels and is quiet. We stayed in a one bedroom unit that was well designed with a kitchen that had everything we needed and a comfortable living area. There are plenty of restaurants nearby and the hotel offers a great breakfast.

Clean room and quiet, right off of 95 and super close to gas stations, Target and many other shops and restaurants. Traveling to Florida from the northeast with my dog and I usually stop in this area. Plenty of grassy area to walk my dog to relieve herself. Everyone is very friendly here! Appreciate the full sized fridge and cookware, as I always pack a cooler so I don’t have to rely on area restaurants.

Peaceful, makes you feel safe.

The hotel is nice and the area was quiet, but around 8am it got really loud with people leaving their rooms. Also, the bathroom was not clean. There were hairs on the shower floor. The staff was eeally nice and welcoming.

Nice room. Friendly staff.

It's a nice Staybridge. The property was well maintained and included breakfast buffet was way better than similar hotels. Items were served hot and staffs in the kitchen worked hard to make sure serving plates and serving bowls were full for all the guests. It's conveniently located, close to both shopping areas, restaurants, and major highway.

Hotel very friendly, clean, beds were fantastic! Great breakfast options.

very nice

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Very pleased with our stay. Will definitely be back.

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Front desk clerk was very professional and informative of the hotels features.

Great stay. Central location. Friendly staff. The room was very clean!

Very clean. Pleasant stay. Awesome breakfast bar.

The staff were friendly and knowledgeable. The Monday-Wednesday reception and light bites were a pleasant bonus. The breakfast buffet was very good. They had plenty of luggage carts.

Great stay, bed very comfortable

Facilities are modern and clean. Breakfast was excellent. Lots of restaurants and shopping options around. Excellent choice for a short overnight stop or to stay for a few days!!

.

the place gets booked so much that parking is hard to find!

Great facility! Great staff!

All around great, Anita checked me in fast seamless pleasant, comfortable bed and pillows !!!!

The breakfast was very good

Welcoming and accommodating. Room was comfortable and clean. Breakfast was delicious. So many options to please everyone!

Firstly, I found that every pot and pan in the kitchen was heavily caked with burnt food. Unfortunately, there was no Brillo pad or similar cleaning tool available, which forced me to be quite inventive in my attempts to scrape off the charred remnants. Secondly, in the middle of the night, I was suddenly awakened by something touching my feet. When I pulled back the covers to investigate, I discovered three hard shells located in the lower right corner of the mattress. This immediately raised my concerns about potential bed bugs and the possibility of them biting me. Although I did not have any bites, the situation was certainly alarming and caused me a great deal of worry.

Very clean and nice property. would love to stay again.

Reviews are legit, great safe spot if you’re on the road and not familiar with the area

Staff are genuinely nice people

I often commute in Florida, Staybridge is my midstop! Beautifully designed and conveniently located! Brandon at the reception made my experience this time much more comfortable! Breakfast was nice!! I still love those cherries!

Best birthday weekend

Nice, clean hotel with good water pressure and friendly staff.

Had a great time in this hotel, the environment and the atmosphere felt right at home. The staff was extremely helpful and kind. Everything was super clean and it felt like we were at home.

Stayed at this hotel, many times now always a good experience

I felt extra special when I received a text on my phone asking if everything was to my liking from Marcus. I thought that was a very nice touch.

The room was a perfect fit for our family.

Continently located, clean & accepts dogs.

Room smelled so terrible I could hardly breath. I think it was carpet cleaner or animal soil cleaner

One word, awesome!

Easy clean and pet friendly

Will always stay at the hotel.

Excellent overnight stay mid way driving. Easy to get to. I thought Piper friendly meant no extra charge for Pet but I guess I was wrong. ESA is not included?

One word, awesome!

What a gem!

Great

Always our stop on our way up north. Excellent TexMex restaurant within walking distance.

Great service from the front desk to the breakfast staff!

This will be my go to stop when I visit family up north. Not only was the service great but the rooms were clean and comfortable. There is free breakfast everyday morning and dinner Mondays through Wednesdays and the food was delicious. You even get free wine and beer on those select days. I definitely recommend

Easy check in, friendly receptionist. Nice clean room. Quiet.

⁶

Great hotel comfortable beds

The staff and managers was on point and professionalism

Everyone was extremely nice. Room was great

The property was very nice and clean and the room was wonderful. The bed was exceptionally comfortable. The only problem I found at all was the parking.

We were fleeing Hurricane MILTON got there early and got us our room no problem was so happy we left at 4am from Florida was so tired and they knew it and helped us

It offered good value for the price

Was a very nice place my wife did not complain about anything but the pillows not bad for her

Would stay again.

Best place to stay!!